Project Management Officer (PMO)

Job Title:

Human resource manager

Job Category: 

Full time

Qualification

Computer Graduate or BE, MCA, BCA

Location

Surat (Gujarat)

Salary Range

25000 

Experience:

Minimum 1 to 3 years

Position Overview: As the Human Resources Manager for the CBSE K-12 segment, you will play a critical role in shaping our company's culture, recruiting top talent, and ensuring the well-being of our employees. Your focus will be on creating a positive and productive work environment that aligns with our mission and values.

Key Responsibilities:

• Talent Acquisition: Lead the recruitment efforts for the including sourcing, interviewing, and onboarding new employees. Ensure that we attract and retain top talent in the highly competitive EdTech & IT industry.
• Employee Relations & Engagement : Foster a positive work culture by promoting open communication, resolving employee concerns, and addressing issues promptly and effectively. Promote a culture of smart work and productivity. Develop and execute strategies to boost employee engagement, morale, and retention. Organize team-building activities and events.
• HR Policies and Compliance: Develop and implement HR policies, procedures, and practices in accordance with Indian labor laws and company standards. Ensure compliance in all HR activities.
• Performance Management: Design and implement KRA/KPI performance appraisal systems, providing guidance and support to managers in conducting performance reviews.
• Training and Development: Identify training needs and create programs to enhance employee skills and capabilities, ensuring alignment with business objectives.
• Compensation and Benefits: Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits. Ensure competitive and equitable compensation structures.
• HR Reporting: Maintain and analyze metrics and reports to provide insights and recommendations for continuous improvement.     

Qualifications & experience : 

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Proven experience in HR management, preferably in the EdTech or education sector.
• Strong interpersonal and communication skills, excellent problem-solving and conflict resolution abilities. Ability to handle sensitive and confidential information with discretion.
• Proficiency in HRIS and Microsoft Office Suite
• Team-oriented and collaborative mindset.

 Company Profile:  Scholarclone is an innovative EdTech company committed to transforming education through cutting-edge technology solutions. We provide a range of online learning & administrative platforms, resources, & tools designed to empower educators and learners alike. With a mission to make education accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of clients including education institutes.  

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

• Ensuring timely bill submission to assigned client by direct visit/help of subordinate
• Customer rate master updating in the system (Zero Deviation)
• Understanding of E-Invoicing and process
• GST Reconciliation wherever required
• Controlling over 60+, 90+, and 180+ days outstanding
• Timely posting of payment and debtors ledger
• Maintaining the assigned customer base
• Age debit/ credit note analysis and timely sharing the outcome with management, along with corrective action plan
• Visiting the customer and branch coordination

Desired Candidate Profile

• Basic understanding of accounts, Credit Control, Billing, Collection, Credit/ Debit Note, Age Debt and DSO analysis, major customer bill submission/ issue resolution/ payment follow up, customer ledger eeconciliation, Contract Commercial Management /Customer rate master Update/GST
• Good communication and negotiation skills
• Good in coordination    

Hiring for 5 positions (4-7 yrs - 4 positions, 7-10 yrs - Lead role, single position)
Notice Period: 30 days or less (Strictly)

Skills:

- Strong experience in front end development (3+ yrs)

- Vue.js experience alone has to be 2+ yrs

Why we exist:

The Indian internet has exploded. Over half a billion Indians will be online before the end of this year. Most of these Indians will prefer using their own language online. And next to nobody is building solutions for them. They are prevented from using the internet to its fullest potential because English forms a language barrier.

Whenever they visit a site or app, they are met with a wall of text in a language that they do not understand.

We at Reverie believe in language equality on the internet. It’s what drives us and gives what we do meaning. Language equality basically means that every Indian should enjoy the same range of options and experiences online in their own language that an English speaker does online.

 What we do:

We take immense pride in the fact that we tackle some of the most complex and impactful problems Indian language users currently face today.

We’re working towards our mission of language equality by building a full-stack of language technologies and solutions, spanning fonts, font rendering, transliteration, translation, app & website localisation in real-time, Indian language input (check out our Swalekh keypad on the App Store https://play.google.com/store/apps/details?id=com.reverie.swalekh&;hl=en">here), Indian language voice assistants, and Indic search, to empower the Indian language user and let them tap into the possibilities the internet offers them.

 What we DON’T care about:

Your age, gender, where you went to college, or your academic scores.

 What we DO care about:

• Our mission resonates with you
• You have an insatiable curiosity, which means you’ll figure a way out even in an unfamiliar environment.
• And finally your integrity and work ethic

  Lead Developer - Full Stack

Job Description

• A lead developer who will be reponsible for the performance and efficiency of the product.
• Should be having hands on experience in Javascript and web technologies and must be proficient in NodeJS and ReactJS
• Experience with Python, GoLand & Cloud is desirable.
• Must be experienced in building scalable back-end infrastructure software or distributed systems for commercial services with exposure to Front-end and backend libraries/framework

•  Very strong hands on experience of web and mobile technologies: - HTML JavaScript,
• HTML5/CSS3,
• 5 + years of UI Development Experience using JavaScript Frameworks
• 3+ years of Angular Development Experience
•  Has implemented coding patterns and built UI framework
•  Deep knowledge of AngularJS practices and commonly used modules based on extensive
• work experience
•  Thorough understanding of the responsibilities of the platform, database, API, caching
• layer, proxies, and other web services used in the system
•  Creating custom, general use modules and components which extend the elements and
• modules of core AngularJS
• Creating configuration, build, and test scripts for Continuous Integration environments
•  Cooperating with the back-end developer in the process of building the RESTful API
•  Cross browsers support/experience and knowledge of DOM manipulation on different
• browsers
•  Performance enhancements on web page load and execution
• Use responsive web design to create applications that automatically conform to multiple
• screen sizes/devices.
• Reach at 91 084 76 999

Location: Bangalore/Mumbai

Requirements:

• Experience in building tech platforms
• Setup SDLC processes within the team.
• Define Architecture and tech design of the system. Take strategic calls in deciding the tech stack to be used.
• Should be a hands on coder and should contribute significantly to the code base.
• Manage task allocation and delivery timelines for the team.
• Team building and hiring. Should be able to define the resource requirements and work with hiring managers to fill in the positions.
• Work closely with the product and business team to execute the vision and roadmap of the company.
• Domain expertise in Payments/Lending/Fintech is preferred.