Manager – CEO Project Office

We are seeking an experienced Senior Golang Developer to join our dynamic engineering team at our Hyderabad office (Hybrid option available).

What You'll Do:

• Collaborate with a team of engineers to design, develop, and support web and mobile applications using Golang.
• Work in a fast-paced agile environment, delivering high-quality solutions focused on continuous innovation.
• Tackle complex technical challenges with creativity and out-of-the-box thinking.
• Take ownership of critical components and gradually assume responsibility for significant portions of the product.
• Develop robust, scalable, and performant backend systems using Golang.
• Contribute to all phases of the development lifecycle, including design, coding, testing, and deployment.
• Build and maintain SQL and NoSQL databases to support application functionality.
• Document your work and collaborate effectively with cross-functional teams, including QA, engineering, and business units.
• Work with global teams to architect solutions, provide estimates, reduce complexity, and deliver a world-class platform.

Who Should Apply:

• 5+ years of experience in backend development with a strong focus on Golang.
• Proficient in building and deploying RESTful APIs and microservices.
• Experience with SQL and NoSQL databases (e.g., MySQL, MongoDB).
• Familiarity with cloud platforms such as AWS and strong Linux skills.
• Hands-on experience with containerization and orchestration tools like Docker and Kubernetes.
• Knowledge of system design principles, scalability, and high availability.
• Exposure to frontend technologies like React or mobile development is a plus.
• Experience working in an Agile/Scrum environment.

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

Role & Responsibilities:

• You will own end to end testing and will set best practices in collaboration with the engineering manager.
• You will create necessary automation libraries and frameworks as per requirement and will build automation tests respectively.
• You will ensure health by putting the necessary checks and balances wherever appropriate.
• You are also responsible for driving meetings, new initiatives and innovation.
• You will participate in all day-to-day QA tasks.
• Research into new test/validation technologies/methodologies.
• Work with cross-functional teams to ship high-quality releases.
• Provide technical guidance and mentorship to a team of SDETs and Sr SDETs.
• Encourage and drive initiatives which promote innovation and technical excellence.
• Constantly look for improvements in software development and testing processes.