Manager – CEO Project Office

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Primary Skill

6+ years of experience in ServiceNow development, administration, and customization

Strong working knowledge of ITSM modules:

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Service Request

Secondary Skill

Experience working on standalone and multi‑domain instances

Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)

Hands‑on working knowledge of CMDB / CSDM

Facilitate and support Change Management (including CAB meetings)

Process RITMs, Incidents, and operational tickets

Develop reports, dashboards, and templates (e.g., Incident templates)

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Strong communication skills (oral & written)

Ability to translate business requirements into workable ServiceNow solutions

Experience creating & managing Service Catalog items and workflows

Support end‑user requests and provide ongoing assistance

Data analysis skills (interpretation & reporting)

Ability to interact with internal customers to scope solutions and workflows

Audit Change tickets as per Change Management policies

Working knowledge of Agile methodology

Ability to break down requirements, demo dashboards/reports to users

Ability to manage multiple client requests with prioritization

Strong client‑interaction and relationship‑building skills

We are looking for a driven and technically curious Cybersecurity & SASE Analyst (Fresher) to join our delivery and pre-sales team in Delhi. This is a hands-on role — you will work directly alongside senior engineers on live client deployments, POCs, and solution design across endpoint security, network security, and cloud-delivered SASE platforms.

If you want to build a serious career in cybersecurity and not spend your first two years making PowerPoints, this is the role for you.

Key Responsibilities

• Assist in the implementation, configuration, and troubleshooting of SASE solutions (Zscaler ZIA, ZPA, ZDX) across enterprise client environments
• Support endpoint security deployments and policy management (EDR/XDR platforms)
• Assist with network security assessments — firewall rules, VPN configurations, segmentation, and access control
• Participate in Proof of Concept (POC) engagements — environment setup, testing, documentation, and client-facing demonstrations
• Prepare technical documentation including HLDs, LLDs, prerequisite checklists, and MoMs
• Monitor security events, analyse logs, and assist in identifying vulnerabilities and misconfigurations across client environments
• Research and stay current on emerging cybersecurity threats, OEM product updates, and industry best practices
• Support pre-sales activities — RFP/RFQ responses, BOQs, and technical presentations

Education

• B.Tech / B.E. in Computer Science, Information Technology, Electronics, or related field
• Fresher (0–1 year of experience); strong internship experience in cybersecurity will be an advantage

Technical Skills

• Foundational knowledge of network security concepts — firewalls, IDS/IPS, VPN, NAC, DNS, proxies
• Understanding of endpoint security — antivirus, EDR, device control, application whitelisting
• Familiarity with SASE concepts — Zero Trust, secure web gateway, CASB, ZTNA
• Basic knowledge of networking fundamentals — TCP/IP, OSI model, routing, switching, VLANs
• Exposure to cloud platforms (AWS, Azure, GCP) is a plus
• Knowledge of common frameworks — NIST CSF, ISO 27001, MITRE ATT&CK — is advantageous
• Hands-on experience (labs, projects, or internship) with any security platform is a strong plus

Certifications (preferred but not mandatory)

• CompTIA Security+
• Zscaler ZDTA / ZCA
• Cisco CyberOps Associate
• CEH (Certified Ethical Hacker)
• Any vendor certification from Tenable, Palo Alto, Fortinet, or similar

Key Responsibilities:

- Assisting in the preparation of financial statements and reports

- Maintaining accurate and organized financial records

- Monitoring and reconciling bank statements

- Processing and recording accounts payable and receivable transactions

- Assisting in budgeting and forecasting processes

- Conducting regular audits to ensure compliance with financial regulations and standards

- Generating and analyzing financial data to inform business decisions

- Communicating with clients and vendors regarding financial matters

- Assisting in tax preparation and filing

- Participating in meetings to discuss financial performance and strategy

Qualifications:

- Bachelor's degree in Accounting, Finance, or related field

- Minimum of 1 year of experience in an accounting role

- Strong understanding of accounting principles and processes

- Proficiency in accounting software and Microsoft Excel

- Ability to analyze and interpret financial data

- Excellent communication and interpersonal skills

- Detail-oriented and strong organizational skills

- Ability to work independently and in a team environment

- Experience in a fast-paced environment is preferred

Greetings !!!

We are a 20-year old IT Services company from Kolkata working in India and abroad. We primarily work as SSP(Software Solutions Partner) and serve some of the leading business houses in the country in various software project implementations specially on  SAP and Oracle platform and also working on Govt & Semi Govt projects as outsourcing project partner all over PAN India.

Designation :  Senior Database Administrator/Lead

Company- TSG Global Services Pvt Ltd

Client -  (CMM 5 Level)

Position –Permanent

Job Location – Jhansi

Experience- Min 5 Years

Notice Period: Immediate To 30 Days

Accommodation @ Jhansi is free & Transportation will reimburse.

Career options:  https://www.unisoltsg.com/career.php">https://www.unisoltsg.com/career.php

Skills:

DBA should have:

• Excellent problem-solving and analytical skills
• Good communication, teamwork skills
• familiarity with the main data manipulation languages and the principles of database design the ability to work to tight deadlines under pressure
• Good organizational skills flexibility and adaptability
• The ability to create and maintain strong working relationships with colleagues and client business awareness and understanding of business requirements of IT 
• a willingness to keep up to date with developments in new technology
• a commitment to continuing professional development (CPD)
• an understanding of information legislation, such as the Data Protection Act.

Tools:

• MySQL, MSSQL, PostgreSQL, Oracle Database, DevOps, ESM Tools.(Any)
• Visual Studio Code (Optional)

Duck Creek Platform in general, agile/scrum, change orientation and effective communication :

• Responsible for development of complex configuration in Duck Creek application
• Work with Business and subject matter experts to gather and validate the requirements
• Work with development lead on designing solutions
• Provide guidance or mentorship to the team where applicable
• Provide inputs to testing scope and review artifacts
• Provide support to test events and support elevate activities
• Identify, escalate and mitigate challenges in delivery both from technical and functional stand point.
• Designs, develops, troubleshoots, debugs, and implements Duck Creek Rating & Policy to build new insurance products and lines of business that meet all business & technical requirements
• Integrates applications with backend databases, third party API's and other Data sources.
• Researches, tests, builds and coordinates the integration of new products and services per business requirements.

Office Location: Goregaon Mumbai

Position description: 2+ years of experience in database development.

Primary Responsibilities:

• Understand requirements from front end applications developers
• Write advanced queries, stored procedures, cursors, functions & triggers
• Conduct code reviews
• Work with high-traffic application servers

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: MSSQL Development - TSQL, Stored Procedures, & Triggers, Advance Queries, Optimization, Indexes, Joins, Database Design, JIRA.