11+ ODS Jobs in India

Title: SAP BW Developer 

Start Date: ASAP 

Description:  

Experienced in BW Requirements gathering, customer interaction, detailed documentation of requirements, solutions and functional specifications 

• Experience in designing and building core modeling artifacts in SAP BW 7.5 on HANA, ADSOs, Composite Providers, Open ODS Views, LSA++ architecture  
• Experience in implementing SAP ABAP and SAP AMDP scripting in BW transformations 
• Experience in using CDS views for data extraction into BW and for real time reporting 
• Experience in using user exits, field exit and BADI’s implementations 
• Experience in HANA architecture/design and data modeling - creating Schemas, Packages, Stored Procedures, Analytical Views, Attribute Views, Calculation Views.  
• Experience building hybrid data modeling solutions  
• Knowledge on HANA 2.0 features 
• Knowledge on SAP modules SD, MM, FI, Supply Chain 
• Experience in extracting data from non-SAP data sources 
• Experience in performance tuning of high volume and complex transformation scenarios 
• Planning and organizational skills, including ability to engage with multiple development projects concurrently and working to tight deadlines. 

Responsibilities 

• Design and implement solutions for the SAP Business Warehouse on HANA including Design Documents, Data flows, Data models  
• Develop customer solutions using core modeling artifacts in SAP BW 7.5 on HANA, ADSOs, Composite Providers, Open ODS Views, including enhancing the existing DataSources, creating generic DataSources when required 
• Create data models to support real time reporting 
• Extract data from non-SAP data sources 
• Design and implement SAP HANA info models using Attribute Views, Analytic Views, Calculation Views Restricted and Calculated Measures, Input Parameters, Variables, Stored Procedures, CE Functions and SQL script. 
• Tuning jobs for high volume and complex transformation scenarios 
• Developing and executing advanced data profiling, data validation scenarios. 
• Adhere to BI/BW best practices and standards to maintain a stable Business Information environment 
• Monitor BW loads, communicate and troubleshoot issues with data integrity, data design, and functional and technical software issues 
• Perform routine program modifications, performance tuning, problem solving, debugging, and unit testing 
• Maintain BW structures and support for ETL processes for data feeding in and out of BW 
• Design data structures to optimize data load times and end-user data access response times 
• Design processes to minimize data quality risks and proactively identify potential data issues 
• Prepare project related documentation (functional design, technical design, test scripts) during the different stages of a project 
• Will be working on multiple development projects concurrently under tight deadlines. 

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Primary Skills: 

Observability - ELK (Elactic/Kibana), Prometheus, Grafana, PromQL

Software and automation - Java, Python/Shell/Bash, Rest-SOAP API, docker containerization, Kubernetes, Kafka

Reliability and DR engineering - Distributed architecture and distributed system fundamentals, micro services, and event-driven architecture.

Cross-team coordination, incident triage and resolution, leadership and stakeholder management.

Secondary Skills:

Lang-chain, Langraph, RAG, MCP

Experience with working on LLM's and integrating with the existing applications

Python - FastAPI

Cache - Redis

Program Details:

Design, build, and ship LLM-powered and agentic product features that enhance the team efforts and outcomes.

Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure.

Work on integrating the existing AI tools and should know major AI frameworks and libraries. 

Own service reliability and operational governance by defining SLA's, managing error budgets, and reporting reliability (MTTD, MTTR) to leadership for prioritization, risk decisions and planning.

Architect and continuously optimize the observability of platform using Kibana/Elastic (ELF) along with other observability tools like Prometheus, Grafana (dashboards, metrics, alert lifecycle), improving detection quality, reducing noise/toil, and enabling faster triage and measurable uptime improvements.

Engineer advance alerting and automation capabilities with Kibana alerting and anomaly detections and integrating response workflows (routing, runbooks, remediation scripts) to standardize on-call execution and accelerate restoration of services.

Lead incident response for customer-impacting issues across teams-coordination, communications, service restoration, and blameless RCA-then corrective actions that prevent recurrence and reduce operational risk.

Design, automate and validate Disaster Recovery and failover for critical services/journeys (RTO/RPO alignment, DR Drills), ensuring resiliency under failure scenarios and improving recovery.

Consult and partner with application teams by providing production readiness inputs (Resiliency patterns, availability, performance/capacity considerations) and driving platform enhancements that improve stability while optimizing infrastructure and observability spend.

If you are interested for this role, kindly acknowledge this email with your interest.

Position Overview: We are seeking an experienced Human Resources Specialist to join our dynamic IT services organization. The ideal candidate will have a strong background in HR practices within the technology sector and will be responsible for managing the complete employee lifecycle while supporting our growing team of IT professionals.

Key Responsibilities:

Talent Acquisition & Recruitment

• Develop and execute recruitment strategies for technical and non-technical positions including software developers, system administrators, project managers, and support staff
• Partner with hiring managers to understand technical requirements and create compelling job descriptions
• Source candidates through various channels including job boards, social media, networking events, and referrals
• Conduct initial screenings and coordinate technical interviews with department heads
• Manage the complete hiring process from job posting to onboarding

Employee Relations & Engagement

• Serve as primary point of contact for employee concerns, grievances, and conflict resolution
• Conduct regular employee engagement surveys and implement improvement initiatives
• Facilitate performance management processes including goal setting, reviews, and development planning
• Support managers in addressing performance issues and developing improvement plans
• Organize team building activities and company-wide events to foster positive workplace culture

HR Operations & Compliance

• Maintain accurate employee records and ensure compliance with labor laws and regulations
• Administer benefits programs including health insurance, retirement plans, and professional development allowances
• Process payroll changes, promotions, transfers, and terminations
• Develop and update HR policies and procedures to reflect industry best practices
• Ensure workplace safety compliance and manage workers' compensation claims

Learning & Development

• Identify training needs and coordinate technical certification programs for IT staff
• Manage professional development budgets and approve conference/training requests
• Facilitate onboarding programs for new hires including technical orientation
• Support career development planning and internal mobility opportunities

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 4 years of progressive HR experience, preferably in IT/technology companies
• Strong understanding of employment laws and HR best practices
• Experience with HRIS systems and applicant tracking systems
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Strong problem-solving and analytical abilities

Preferred Qualifications:

• HR certification (PHR, SHRM-CP, or equivalent)
• Experience recruiting for technical positions (developers, engineers, IT specialists)
• Knowledge of technology industry trends and compensation benchmarks
• Experience with remote work policies and distributed team management
• Familiarity with agile/scrum methodologies and project-based work environments

Technical Skills:

• Proficiency in MS Office Suite and Google Workspace
• Experience with HR software platforms (Workday, BambooHR, or similar)
• Basic understanding of IT terminology and technical roles
• Social media recruiting and professional networking platforms

Job Title: Senior AI Engineer 

Job Summary: 

We are seeking experienced Senior AI Engineers to join our AI team and drive the design, development, and deployment of cutting-edge AI solutions. You will work on exciting projects, such as sentiment analysis for support tickets, automated data insights, conversational interfaces, and zero-touch planning using AI. This role requires close collaboration with cross-functional teams, including Product and Data Engineering, to deliver impactful AI-driven features that transform our platform. 

Key Responsibilities: 

• Design, develop, deploy, and maintain ML models and AI infrastructure. 
• Collaborate with cross-functional teams to integrate ML models into production workflows. 
• Utilize AWS services, including Sage Maker and Bedrock, for model deployment and real-time monitoring. 
• Implement and manage CI/CD pipelines to ensure efficient and reliable model deployment. 
• Stay updated with the latest advancements in machine learning and AI best practices. 
• Monitor and optimise model performance, addressing issues related to scalability and efficiency. 
• Troubleshoot and resolve problems related to ML models and infrastructure. 

Requirements: 

• 5+ years of professional experience with Python programming. 
• Hands-on experience with Machine Learning Operations (MLOps). 
• Proven expertise in data engineering and ETL processes. 
• Strong knowledge of AWS services, including Sage Maker 3wand Bedrock. 
• Proficiency in setting up and managing Docker and CI/CD pipelines. 
• Experience with large language models (LLMs) and prompt engineering. 
• Familiarity with model performance monitoring and optimization techniques. 
• Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment. 

Requirements:

• Strong understanding of Nodejs & front-end Technology.

• Strong understanding of MEAN or MERN Stack.

• Strong knowledge of HTML, CSS, RWD, Javascript, and JQuery.

• Bring 1+ years of Experience in Node with typescript or React.

• Strong OOPS ( Object Oriented Programming ) concepts.

• Good knowledge of browser caching, working with cookies and Java scripts for faster website loads.

• Mean/Mern Stack Developer with hands-on experience in Node.js, typescript, and angular.

• Experience developing and improving REST APIs.

• Experience working with AWS Clouds/Azure.

• Experience building web UI dashboards and other self-service solutions.

• Relational DB knowledge (MySQL, PostgreSQL, Oracle, or SQL Server).

• NoSQL knowledge (MongoDB, Redis, Cassandra, or Hadoop).

• Ability to recite design patterns.

• Experience leading Agile projects and getting results in Scrum or Kanban teams and workflows.

• Experience with practices such as Test-Driven Development (TDD) is a plus

The Role:

The Engineering Manager (MandateHQ) is a critical engineering leadership role responsible for building & leading the MandateHQ product by leveraging a strong cross-functional team of iZealiant and Razorpay leadership. Pune is being developed as the second largest strategic development centre for Razorpay after Bangalore and will be home to all Banking products and services under the Razorpay umbrella.

You would also be responsible to work with different partners/vendors/ banks, align them to have multiple bank support on our platform. You would also be expected to demonstrate strong leadership in actively embedding our cultural values and enabling world-class employee engagement for the team.

To know more details about MandateHQ -
https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-p%20ayment-interface/" target="_blank">https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-payment-interface/

Roles and Responsibilities:

• Hire the best talent and create an environment for continuous learning and growth, and enable the teams to deliver performant, resilient, highly available software at scale.
• Ensure that teams are aligned and motivated to deliver on-time and on-quality
• Manage the scrum team to deliver on Architecture, technical design and delivery
• Own the technical debt backlog for your teams
• Demonstrate a strong sense of ownership and integrity, proven through clear communication and collaboration.
• Write and review backend code using any object-oriented language
• Establish best practices and bring compliance to the set execution process in the team.
• Conceptualize and institutionalize quality and operational metrics in his organization
• Evangelize and role model Customer FIRST mindset with deeper understanding of domain,
• Deliver world class solutions to business problems, Increasing agility by using the wisdom of your team to streamline how work gets done.
• Work and collaborate with cross functional teams, business analysts, design, architects to plan and execute in an agile way
• Operate with scale amid business needs and tech growth of the company. Ability to manage flux and keep things fluid as we ramp up on our journey

Mandatory Qualifications:

• 10+ years of overall experience
• Educational Qualifications - Masters/Bachelors Degree in Computer Science or equivalent
• Excellent written and verbal communication skills with the ability to present complex plans and designs
• Deep understanding of technologies and architecture in a highly scalable and available environment. Knowledge of Cloud Technologies, CI/CD, Jenkins, and Testing methodologies is preferred
• Excellent design and architecture knowledge.
• Candidates must be innovative, creative, flexible, and self-motivated.
• Demonstrated data-driven decision-making and strong customer empathy
• Excellent judgment, organizational, and problem-solving skills

Job Role & Responsibility:

VMWare NSBU HCX team is looking for passionate engineers with a startup mindset and ready to solve business problems by applying technical engineering knowledge. You will be a part of enterprise class HCX cloud mobility platform to help customers solve datacenter evacuation, consolidation and hybrid cloud use cases. You’ll be part of a dynamic engineering team where a passion for innovation is a key to address technical problems, improve performance and scalability and focus on continuous improvement is of paramount importance. You will be a part of R&D development team focused on various aspects of HCX ranging from workload mobility to networking in the context of hybrid cloud paradigm. As part of the job, you will work with senior architects and other engineers of the team to deliver world class enterprise class product.

Required Skills:

• Background with Computer Science fundamentals (based on a BS or MS in CS or related field) with 4+ years of substantial professional experience
• Strong programming skills in Java/Go/Python
• Knowledge of distributed systems
• Understanding of Micro Services architecture, REST APIs Design and Development 
• Understanding of Kubernetes, Kafka, No-sql, Java/Sprint, Client MVC
• Exposure to one or more UI technologies
• Organized and passionate about details; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment

Preferred Skills:

• Strong knowledge about virtualization, and/or container technologies
• Experience in SDN/Networking/Network Management domain is added plus
• Exposure to AWS, Azure is added plus

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

Tools and Technologies:

• Should have strong knowledge and hands-on with SQL, Java, and Selenium
• Good/Fair knowledge of angular framework and Protractor with JavaScript/TypeScript
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of J-meter, Soap UI is a plus