As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.
Who we are
At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.
With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.
The team
The Telephony platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products. Our systems are evolving and we need quality experts to inject confidence and stability into that evolution.
We are looking for a highly skilled developer who is adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. If this is your type of paradise then you could be engineering automation systems that the development team will rely on daily.
Who you are
- Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
- You work with cloud technologies, including the testing of REST services.
- You implement automatic reporting that will contribute to rapid resolution of failures.
- Capable of bringing together system testing with independently working components.
- Develop and execute comprehensive test strategies.
- You like mentoring other engineers about engineering, automation and testing best practices.
- You independently analyze and troubleshoot advanced Python code and microservices.
- You communicate and work cross-functionally and across management levels.
- You advocate for doing the right thing even if it’s difficult.
What you will achieve
In your first 3 months: Fluency
- You will develop a deep understanding of the technology stack, network traffic concepts and terminology.
- You will have developed a strong understanding and strategy for the independent nature of our testing needs.
- You will apply that strategy to design and start building an initial framework with reporting.
- You will commit multiple high-value automated tests and start the process of addressing CI failures.
In your first 6 months: Mastery
- You will contribute to design discussions and participate in code reviews.
- You will continuously learn and expand the automation testing framework.
- You will contribute to improving functional API documentation.
- You will take ownership of test failures to ensure our CI system stays reliable.
- You will mentor and coordinate work with other SDETs
- You will start to explore performance and other testing areas of testing needs.
Bonus if you have:
- Knowledge of IP traffic concepts and terminology
- Experience with VoIP, Telecommunication Systems, and Communication technologies
- Familiarity with Google Cloud Platform (GCP), Docker or Kubernetes
- Build automation that developers can use locally.
- Hands-on expertise on various VoIP & TDM based testing tools like SIPp, Navtel, Spectra2
- Experience in load testing complex real-time communication platforms
Benefits
Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.
Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.
Healthcare and Wellness
Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!
Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Flexible Work Accommodations
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.
Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.
Meals & Transportation
Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.
Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad
About
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About Mudrantar Solutions Private Limited
Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform.
Product Manager
As a Product Engineering Manager in the SaaS industry, you will use your unique blend of business and technical savvy to create product strategies that solve user challenges to drive revenue growth via increased adoption and retention. This role is responsible for driving Mudrantar’s SaaS roadmap towards building a scalable, intelligent and modular Practice Management System to increase profitability and productivity for our customers.
Our products, MScan and DocBins are already being used by Practice Professionals in India as well as USA. If you are interested in building the next big thing, creating a global impact on millions of users, have a passion for making data work for you, and want to own a product in the near future, this is the place for you. From a career growth perspective, there are few better product organizations to be in, where you will be able to work, learn, and grow at this pace.
Position
- Full time employment
Location
- Any location in India
Requirements
- Develop and lead the product vision and strategy for Mudrantar SaaS Product
- Understand the jobs to be done for the product, synthesize those needs to shape the product roadmap for a suite of products & services, and define key metrics
- Strategically assess new opportunities and develop alignment around these
- Collaborate and build executive alignment for your vision
- Foster a community of data-informed decision making
- Provide hands-on leadership for teams consisting of top-notch engineers and Managers
- Create clear career paths for team members and help them grow with regular and deep mentoring.
- Perform regular performance evaluation and share and seek feedback.
Who will be ideal for this role?
- 3+ years of work experience in the SaaS Product Management team and can translate product strategy into detailed requirements and prototypes.
- Love candidates having First Principles Thinking, Bias for Action, & Strong opinions, loosely held.
- Customer Obsessed: Gain deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Impact-driven: Ability to work with engineers and designers to deliver key results.
- Follows Ship now, Perfect later: iterative development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery.
Nice to have
- Bachelor's Degree and/or equivalent Computer Science course
- 3+ years programming experience with exposure to Python, NodeJS, VueJS, ExpressJS
- Demonstrable track record of SaaS product Development and Team Management
- Strong written and verbal communication skills
What we offer:
- Opportunity to work in a Fast-growing Start-Up with lucrative compensation benefits
- Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes
- Work with a market dominating technology
- Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey
- Excellent opportunity for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions
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In this role, you will:
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Plan engineering strategies for Edison data platform.
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Lead and coordinate the domain technical and business discussions relative to future architecture direction.
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Analyze design and develop a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint.
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Review and/or analyze and develop architectural requirements at domain level within product portfolio or team.
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Contribute to the development of software and data delivery platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses.
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Lead the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support activities.
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Guide and mentor team members to build solution and enable successful adoption of your services by both internal and external customers.
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Solve complex problems that arises from customer and provide alternatives
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Provides domain expertise to own/lead technical design reviews, investigation of technical risks and analyzes impact of technology choices and provide creative solutions
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Apply principles of SDLC and methodologies like Lean/Agile/XP, CI, good documentation practices, refactoring and testing techniques
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Basic Qualifications:
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Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
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A minimum of 15 years of professional experience in Software Development OR Master’s degree with 10 years of experience in Software Development OR PhD with 5 years of experience
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GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
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Technical expertise in System Software Design, Data Structures, Software Reliability
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Experience working in Public Cloud Technologies like AWS or Azure or Google Cloud environments
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Experience with Service Oriented architectures and microservices
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Experience with multiple data management technologies such as Blob stores, Relational stores, no SQL stores, streaming data, graph databases, etc.
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Expert understanding of functional and nonfunctional requirements
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Excellent analytical, interpersonal and communication skills. A big part of this job is communicating effectively with other development, cross functional teams in a global environment
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Ability to handle multiple competing priorities in a fast-paced environment
Desired Characteristics:
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Experience with Healthcare data standards such as HL7 FHIR & DICOM
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Understanding of the threading limitations of Python, multi-process architecture, Python data structures, and Python packaging
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Strong debugging and unit testing skills using a well-known and accepted unit testing framework
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Strong analytical and strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
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Experience with Analytics, machine learning or Medical Imaging is a PLUS.
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