Dialpad
https://www.dialpad.com/About
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PythonAs the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.
Who we are
At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.
With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.
The team
The Telephony platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products. Our systems are evolving and we need quality experts to inject confidence and stability into that evolution.
We are looking for a highly skilled developer who is adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. If this is your type of paradise then you could be engineering automation systems that the development team will rely on daily.
Who you are
- Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
- You work with cloud technologies, including the testing of REST services.
- You implement automatic reporting that will contribute to rapid resolution of failures.
- Capable of bringing together system testing with independently working components.
- Develop and execute comprehensive test strategies.
- You like mentoring other engineers about engineering, automation and testing best practices.
- You independently analyze and troubleshoot advanced Python code and microservices.
- You communicate and work cross-functionally and across management levels.
- You advocate for doing the right thing even if it’s difficult.
What you will achieve
In your first 3 months: Fluency
- You will develop a deep understanding of the technology stack, network traffic concepts and terminology.
- You will have developed a strong understanding and strategy for the independent nature of our testing needs.
- You will apply that strategy to design and start building an initial framework with reporting.
- You will commit multiple high-value automated tests and start the process of addressing CI failures.
In your first 6 months: Mastery
- You will contribute to design discussions and participate in code reviews.
- You will continuously learn and expand the automation testing framework.
- You will contribute to improving functional API documentation.
- You will take ownership of test failures to ensure our CI system stays reliable.
- You will mentor and coordinate work with other SDETs
- You will start to explore performance and other testing areas of testing needs.
Bonus if you have:
- Knowledge of IP traffic concepts and terminology
- Experience with VoIP, Telecommunication Systems, and Communication technologies
- Familiarity with Google Cloud Platform (GCP), Docker or Kubernetes
- Build automation that developers can use locally.
- Hands-on expertise on various VoIP & TDM based testing tools like SIPp, Navtel, Spectra2
- Experience in load testing complex real-time communication platforms
Benefits
Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.
Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.
Healthcare and Wellness
Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!
Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Flexible Work Accommodations
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.
Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.
Meals & Transportation
Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.
Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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IoTs: We also have demonstrated capability to work with IOT (Internet of Things) and integrate them with our automation systems like RFID cards, Biometric Attendance & Live Bus tracking through GPS integration
Social Media Tracking: We have also built an very progressive social media tracking system that helps organisation elicit cooperation from there internal team/employees to increase engagement of their Employees on the official social media posts Facebook, Twitter, Instagram and Linked in.
Feedback Management:
- A comprehensive feedback system with a world-class app for capturing & processing all types of service feedback
- Design & Customize questionnaires anytime effortlessly
- Engage patrons, connect on social media
- Marketing Promotions: Leveraging transactions history for revenue yielding promos
- Reduce silent customer churn
- Payment options on Table (NFC & OCR)
- Service support, Incisive insights & Analytics to detect & address RCA.
- Reach out unhappy customers rating services as low due to poor experience.
Lead Management:
- Digital Marketing combined with lead management in a multiple counsellor environment.
- Verified leads through OTP Combines the power instant online tests
- Real-time lead transmission to counsellors on SMS & email to reduce TAT & get higher conversions.
- Auto lead allocation based on counsellor performance
- Campaign Performance analysis to evaluate channel effectiveness
Visitor Management:
- A complete visitor management solution, features with:
- Capture & verify incoming visitor photograph
- OTP based authentication
- Building & Syncing the accurate database of visitors
- Optional Approval from the visited person
- Pre-appointment exemption
- Storage & Retrieval of Records
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