Content Marketer (Bengali speaker)

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Qualifications

• Inside Sales and Lead Generation skills
• Effective Communication and Customer Service abilities
• Sales experience
• Ability to work on-site in Noida, India
• Strong negotiation and persuasion skills
• Strong sales and negotiation skills
• Experience in international sales and logistics
• Excellent communication and interpersonal abilities
• Experience in the transportation or logistics industry is a plus
• Bachelor's degree in Business Administration or related field

Location: Bangalore

Experience required: 7-10 years.

Key skills: .NET core, ASP .NET, Microsoft Azure, MVC, AWS

"At Pace Wisdom Solutions, our .NET team is a dynamic and collaborative group of experts specializing in end-to-end development. With a focus on both front-end and back-end technologies, we leverage the robust .NET framework and Azure to deliver innovative and scalable solutions. Our agile approach ensures adaptability to industry changes, empowering us to provide clients with cutting-edge and tailored applications."

We are seeking a highly skilled and experienced Senior .NET Developer with a minimum of 7 years of hands-on experience. The ideal candidate will possess expertise in both front-end and back-end development, with a strong background in MVC architecture and exposure to Microsoft Azure technologies. The role requires an individual who can work independently, lead a team effectively, and contribute to the successful delivery of projects.

Engineering Culture at Pace Wisdom:

We foster a collaborative and communicative environment where engineers are empowered to share ideas freely. Teamwork is paramount, and we believe the best solutions come from diverse perspectives. We are committed to promoting from within, providing clear career paths and mentorship opportunities to help our engineers reach their full potential. Our culture prioritizes continuous learning and growth, offering a safe space to experiment, innovate, and refine your skills.

Responsibilities:

• Create scalable solutions by understanding business requirements, write code, test according to best practices.

• Own and Collaborate with the team including our customers, QA, design, and other stakeholders to drive successful project delivery.

• Advocate and mentor teams to follow best practices around: documentation, unit testing, code reviews etc.

• Comply with security policies and processes.

Qualifications:

• 7-10 years of professional experience in developing applications using .NET framework, .NET Core, Azure Services, Entity Framework

• Good knowledge of common software architecture design patterns, Object Oriented Programming, Data structures, Algorithms, Database design patterns and other best practices.

• Exposure to Cloud technologies (AWS, Azure, Google Cloud - at least one of them)

• Exposure to developing SPA on React, Angular or VueJS

• Experience with micro services, messaging systems (RabbitMQ/Kafka)

• Proven ability to lead and mentor development teams.

• Effective communication and interpersonal skills.

About the Company:

Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.

We engage with our clients at various stages:

• Right from the idea stage to scope out business requirements.

• Design & architect the right solution and define tangible milestones.

• Setup dedicated and on-demand tech teams for agile delivery.

• Take accountability for successful deployments to ensure efficient go-to-market Implementations.

Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a Virtual CTO too. We believe in building lasting relationships and providing value-add every time and going beyond business. 

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

• Team player
• Must be able to demonstrate the work and data
• Support configuring solution requirements on the products; understand if any issues,diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
• Logical thinking and problem-solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions

•  Minimum a Bachelor’s degree.
• 3+ years of experience in Design and develop Microsoft Dynamics AX-based products.
• Customize and extend Microsoft Dynamics AX using Morph X& X++ and C#
• Good in writing Business logic and customizing existing functionalities
• Experience in ISV development
• Performing AX version upgrade
• Awareness of latest technologies and trends
• Good understanding on AX Architecture
• Experience in Integration projects (Power app, Logic App)
• Experience in Development with Best Practice.

• 5 to 8 years of hands-on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team
• Experience in requirements gathering, effort estimate, designing and implementation, and creating mock-up screens
• Experience in databases like MS SQL Server(2005 to 2012,2014), MySQL, and MS Access
• Must have strong database concepts and DB designing skills
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# coding should be MANDATORY
• working with C# DLL development and integration with Excel VBA

Interpersonal

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance
• Should be able to work independently
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail
• Effective time management skills
• Customer Focus, Willing to learn and self-teach any new technology
• Strong business and collaboration skills, and responsive to service needs and operational demands