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MS-Outlook Jobs in Bangalore (Bengaluru)

11+ MS-Outlook Jobs in Bangalore (Bengaluru) | MS-Outlook Job openings in Bangalore (Bengaluru)

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Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Customer Success
Communication Skills
MS-PowerPoint
MS-Outlook
MS-Excel
Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
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Bengaluru (Bangalore)
1 - 2 yrs
₹15L - ₹20L / yr
Customer Success
Spanish
Customer Retention

About the company we are hiring for


Here, we are passionate about helping vacation rental owners and managers


grow their business. Backed by Bessemer Venture Partners, we have grown to the global


leader of short term rental revenue management systems that drive revenue growth. We


attribute our success to our belief that the people are the most important part of a


business, and our commitment to being a fantastic place to work.


It's with that in mind that it is looking to add a Customer Success Associate (Spanish


Speaking) to our growing team. We’ve recently built out a new pooled service offering for


our SMB segment and you will be a key asset in developing and executing the strategy. This


is an exciting opportunity for someone with a solid grasp of customer success processes


who’s looking to take their expertise and leverage it in a hybrid model of pooled service and


dedicated service! You’ll serve as the go-to resource for other team members. Retaining


customers ensures it can maintain its foothold as the market leader in the industry


and execute on our aggressive growth plans.


Before reading further...


It is passionate about diversity and cultivating our team’s potential. If you’re hungry


for a good opportunity, but don't meet every point in this job description, please apply


anyway!


As our Customer Success Associate, you'll be responsible for:


● Securing annual subscription renewals and upsell opportunities


● Driving customer adoption, retention, and satisfaction for assigned book of


accounts


● Monitoring and reporting on the health and risk of assigned accounts ●


Managing approximately 150-200 accounts at a time


● Analyzing customer performance data and making recommendations to ensure


revenue growth


● Providing thoughtful, empathetic, and personalized email communication postimplementation


● Supporting our internal Customer Success team by fulfilling partner requests in a timely


manner


● Assisting partners in solving technical and strategy related issues ● Providing best


practices and proactive outreach to partners to ensure they are on their journey to


success


● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience


● Being the voice of the customer back to our Product organization, communicate


trending customer feedback and ideas


So what kind of person are we looking for in this role? The person who will be


successful in this role will be:


● Curious: By nature, you have a knack for learning the ins-and-outs of software


●Going: You love going above and for teammates and customers


●Detail Oriented: You have a unique ability to proactively identify and address all


customer concerns and colleague needs with thoroughness and precision.


●Empathetic: You provide thoughtful communication which is the foundation of


strong relationships.


●Outgoing: You are enthusiastic and confident in your ability to quickly connect


with new people


Now that we've told you what the job looks like, here are the qualifications we're


looking for in a candidate:


● Willing and able to work in the CEST Time Zone


● 1-2 years of relevant customer success/support experience in a SaaS environment ●


Strong communication skills - you have experience explaining technical concepts to


customers in a professional and thoughtful manner


● Experience being customer centric - you have the ability to understand customer


pain points and genuine desire to help our customers resolve issues ● Experience


working with software or the ability to learn a wide variety of tools ● Fluent in


Spanish

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Edtech Startup
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
4 - 10 yrs
₹10L - ₹25L / yr
Customer Success
Account Management
  • As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
  • Customer obsession & talking to customers on a regular basis with great empathy.
  • Deliver a 11* customer experience on all touchpoints.
  • Manage a time agnostic team aligning with USA timezones.
  • Clear decision making in ambiguous situations and enabling a similar culture within the team.
  • Partner with product team to enable ground level learnings and ensuring that customer interests are met.
What are we looking for?
  • 4+ years working in Customer Success or an Account management role; this is a senior-level role.
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
  • You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
  • You nurture customer relationships and don't view them as transactional emails/calls.
  • We are location agnostic, We have a small garden office  Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
  • You are somebody who shares the same ethos.

 
Read more
Promilo
Karina Biswal
Posted by Karina Biswal
Bengaluru (Bangalore)
1 - 3 yrs
₹1.5L - ₹2L / yr
Customer Service
Customer Support
Customer Relationship Management (CRM)
Cold Calling
Communication Skills
+2 more



Operation Support Executive


Company Name: Sawara Solutions Pvt Ltd. (Promilo)

Experience: 1 to 2 yrs.

Location: Bangalore

Mode: Full Time / Work from office

Salary: As Per the Company Standard


About us:


Promilo is India’s 1st innovative platform which “Pay to Browse”

It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the

Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.




Job Description:


The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.



Key Responsibilities:


  • Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
  • Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
  • Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
  • Proper coordination with the Graphic designer team and the sales team.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Approve existing campaigns, Create campaigns, and prolet.
  • Develop and deliver reports for every client.
  • Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement



Requirements:


  • Bachelor's degree in Business Administration, Marketing, or a related field
  • At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
  • Strong communication and interpersonal skills with the ability to interact with corporate customers
  • Excellent negotiation and contract-closing skills
  • Ability to build and maintain strong, long-lasting client relationships
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience with CRMs and reporting tools
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of the team.


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Rippling
Bengaluru (Bangalore)
1 - 5 yrs
₹6L - ₹9L / yr
Customer Support
Customer Service
Customer Relationship Management (CRM)
Communication Skills
Effective communication
+1 more

About Rippling


Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.


By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).


About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!


What you will do

  • Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries 
  • De-escalate and resolve issues by leveraging platform and industry expertise 
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers 
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features


What you will need

  • Bachelor's degree or equivalent work experience
  • Ability to work 6:30 PM IST, 5:30 AM IST
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Written and verbal communication skills
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize
  • Nice to have (not required): Bilingual in French-English


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Borderless Softech Pvt Ltd
Madri Prasad
Posted by Madri Prasad
Bengaluru (Bangalore)
1 - 4 yrs
₹5L - ₹7L / yr
Customer Service
Communication Skills
Positive attitude
Microsoft Excel
Attention to detail
Process Associate

We are looking for self-driven individuals with great problem solving and customer service skills to fill Associate positions within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within the Stockal platform. Must be well versed in Excel.

Responsibilities:

Direct interaction with clients globally to resolve technical and non-technical related queries.
Assist clients to comply and complete onboarding on the Stockal Platform.
Respond to client requests- inbound, outbound, chat, email.


Requirements:

University graduate preferred.
Customer services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired.
Previous experience working with financial services and products preferred.
Excellent interpersonal, written and verbal communication skills.
Teamwork.
Customer service and satisfaction are key priorities for the firm.
Candidates must be aware of the impact of their actions on internal and external clients.
Flexible working in shifts.
 
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Bengaluru (Bangalore)
3 - 8 yrs
₹25L - ₹50L / yr
Customer Success
IT consulting
Client Management
NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world.
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile:

The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.

Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
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Betterhalfai

at Betterhalfai

5 recruiters
Amy Shanice
Posted by Amy Shanice
Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹4L / yr
Business Development
Sales
Communication Skills
Interpersonal Skills

We are looking for a Business Development Executive. With good sales experience.


Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.


Required Candidate profile:-

  1. Language skills - English / Hindi.
  2. Product Knowledge.
  3. Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
  4. Great interpersonal and communication skills.
  5. High levels of integrity, autonomy, and self-motivation
  6. Basic computer skills - MS Excel, Word.
  • Candidate: Female preferable. Hindi and English language Mandatory
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Meero

at Meero

1 recruiter
Yogitha M
Posted by Yogitha M
Bengaluru (Bangalore)
2 - 6 yrs
₹1.4L - ₹3L / yr
Customer Service
Customer Support
Communication Skills
Content Writing
Inbound Marketing
+2 more

BCS Care EMEA Agent

 

WHAT YOU'LL DO

 

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

 

WHAT YOU'LL NEED

 

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

Read more
Dataweave Pvt Ltd

at Dataweave Pvt Ltd

32 recruiters
Megha M
Posted by Megha M
Bengaluru (Bangalore)
4 - 4 yrs
Best in industry
Customer Success
Analytics
Retail
Customer Relationship Management (CRM)

Roles and Responsibilities:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for testimonials, references and case studies.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Ensure billing and collection of the assigned accounts is under control.
  • Advocate customer needs/issues cross-departmentally.
  • Manage account escalations.

Skills and Requirements:

  • Proven ability to drive continuous value of solutions/products.
  • Familiarity working with clients of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities quickly.
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ColorTokens

at ColorTokens

2 recruiters
Savitha K
Posted by Savitha K
Remote, Bengaluru (Bangalore)
4 - 10 yrs
₹12L - ₹20L / yr
Customer Success
Cyber Security
Presales
Client Management
SaaS

Desired Candidate Profile:

  • The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.
  • 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
  • 2+ years experience in customer facing roles with customers in US/Europe/ME geographies.
  • Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.
  • Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
  • Ability to multitask in a dynamic, fast paced environment
  • Experienced at account management & growth through farming.
  • Experienced at leading presentations and discussions with customer’s senior management teams
  • Highly energetic, with a passion for helping customers achieve expected business outcomes

 

Qualifications:

  1. Bachelors degree from Top institutes. MBA preferred
  2. Excellent organization and project management capability
  3. Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
  4. Self started, self motivated, flexible and results driven
  5. Experience using CRM tools

 

Preferred knowledge/skills:

  1. Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  2. Experience working/leading teams in customer success functions for SaaS products.
  3. Experience with Product Delivery Lifecycle
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