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Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

Position: Technical Support L2

Qualifications: Any graduate/Diploma

Experience: 2+ yrs

Job Description

1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
5. Ping
6. DNS
7. Web Browser Troubleshooting
8. RingCentral Phone Systems
9. Excellent Communication Skills
10. Excellent Customer Service
11. Outlook Troubleshooting.
12. Third party application installation and troubleshooting (using reference guide)

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)

Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.

Notice period – Max 60 days

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

10

Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

11

Mandatory (Education): Engineering graduate

Position: MEAN / MERN Stack Developer

Location: Pune, India

Experience Required: 0+ Years

We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.

Role and Responsibilities:

• Collaborate with Designers, Product Managers for carving out the right front-end architecture.
• Develop web applications that are secure, reusable, modular, and scalable.
• Develop robust, modular, and testable code
• Optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.
• Work directly with UI/UX, Product, and Customer Success to help create impacting customer features as the product face of FlytBase.

Experience/Skills:

• Experience in building scalable and component-based UI architecture for the enterprise using Angular and/or any modern front-end framework.
• Strong coding experience in TypeScript, JavaScript, HTML, and CSS
• Implementing micro-frontends patterns using technology like NgRX, NgXS, and Web Components.
• Experience working in a complete Software Development life cycle involving analysis, technical design, development, testing, troubleshooting, maintenance, documentation and Agile Methodology
• Good understanding of REST APIs and Microservices. 
• Should have an understanding of how resources are organized and how applications should align based on the same.

Good to have:

• Hands-on experience working with server-side JavaScript frameworks like Express, etc. (based on Node.js) for building APIs.
• Building Micro-Frontend component-based architecture for standardized UI elements across a suite of products will be a plus.
• Experience in CI/CD, Testing, Security, and Code Quality processes for UI applications.

Compensation:

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced Startup culture
• Enthusiastic and approachable team
• Professional autonomy
• Company-wide sense of purpose
• Flexible work hours

• 7+ years of experience in IT
• Demonstrable expertise in Golang development services, including a deep understanding of its syntax, advanced features, and standard library
• Familiarity with Go routines and channel patterns, as well as experience in writing high-performance Go code
• Solid grasp of web development fundamentals, including HTTP/HTTPS protocols, RESTful API design, data structures, and WebSockets
• Experience with designing and implementing microservices in Go and an understanding of containerization and orchestration technologies like Docker and Kubernetes

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

Title: Full Stack Developer: MERN/MEAN 
Experience:3 - 6 years 

Location: Gurgaon / Hyderabad 

Salary: Competitive as per Industry Standard

We are searching for a talented and experienced web application developer to join a highly agile/scrum development team to develop our next-generation data analytics applications. This is a senior technical role and the successful candidate must demonstrate a proven track record of developing enterprise-grade web front-end using technologies such as MEAN stack, JavaScript, Ajax, and JSON.

Primary responsibilities include:

• Lead and develop web applications and data visualizations for our big data analytics platform. 
• Develop Proof-of-Concept and prototype applications using new technologies and frameworks. In addition to collaborating with internal teams and clients to create innovative solutions. 
• Help establish GUI best practices and JavaScript frameworks for web development
• Provide technology and implementation expertise to domains, projects, or clients 
• Maintain leading-edge knowledge in emerging technologies and frameworks; participate in knowledge sharing and lessons learned sessions from project experiences 

What you need for this position: 

• 3+ Years of relevant experience. 
• Hands-on Expertise in javascript-based frameworks and technologies such as ExpressJS, Angular (all versions), and NodeJS. 
• Experience in building high-performance multi-user web-scale applications and portals. ● Familiarity with visualization libraries like D3 JS, Kibana, etc. 
• Proven experience in developing software using the Agile/SCRUM development methodology. 
• command of web standards, CSS-based design, and cross-browser compatibility. 
• Attention to detail, Dedication, and Problem Solving skills. 
• Knowledge of Elasticsearch, Neo4j / VoltDB / MongoDB / Redis is good to have. 
• Good understanding of developer tools and DevOps such as Git, Ansible, cloud platforms such as AWS, Docker, etc is good to have. 
• Preferred, not mandatory - Prior experience in mobile development (Hybrid app- Ionic/Cordova, React Native)

Our perfect candidate is someone who:

•  Is proactive and an independent problem solver
•  Is a constant learner. We are a fast-growing company. We want you to grow with us!
•  Is a team player and a good communicator

Responsibilities:

• Building and developing web application using Angular 2+, Node Js and Mongo DB
• Maintenance and support of existing application
• Problem solving, debugging and analytical skills
• Monitoring and deploying application on Microsoft Azure

Technical / Functional Skills:

• 2+ years of hands-on experience in Angular 2+, Node Js, Mongo DB and Microsoft Azure

• Strong experience in performance tuning of complex Mongo DB queries
• Good understanding of Typescript, JavaScript (ES6), CSS, HTML
• Experience in the contact center industry preferred
• Experience in using Git/Bitbucket or any version control tools
• Graduate in IT, Computer Science or similar relevant field preferred

Attitudinal skills:

• Must be able to work without much assistance
• Great communication and interpersonal skills
• Analytical and process-oriented mindset

Roles and responsibilities

• • Develop well-designed, performant and scalable microservices
  • Write reusable, testable, and efficient code that follow software development best practices
  • Integrate data storage solutions including databases, key-value stores, blob stores, etc.
  • Expose business functionality to frontend/mobile applications and partner systems through secure and scalable APIs.
  • Build integrations with 3rd party applications through apis’ to ingest and process data
  • Ensure security and data protection aspects within the applications
  • Contribute to devops by building CD/CI pipelines to automate releases
  • Ensure high performance and availability of distributed systems and applications
  • Interact directly with client project team members and operational staff to support live customer deployments and production issues.

• 4+ years of experience in developing applications using Scala and related technologies.
• Thorough understanding of multithreading concepts and async execution using Actor model.
• Thorough understanding of Play framework, GraphQL and GRPC technologies.
• Experience in using DAL and ORM (Object Relational Mapper) libraries for data access.
• Experiencing in developing and hosting APIs and integration with external applications.
• Experience in building data models and repositories using relational and NoSql databases.
• Knowledge of JIRA, Bitbucket and agile methodologies.
• Good to have knowledge of AWS services like Lambda, dynamodb, kinesis and others.
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming and distributed architectures.
• Strong unit test and debugging skills
• Affinity for learning and applying new technologies and solving new problems
• Effective organizational skills with strong attention to detail
• Experience in working with docker is a plus
• Comfortable in working with Unix/Linux environment
• Strong communication skills — both written and verbal