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Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

Position: Technical Support L2

Qualifications: Any graduate/Diploma

Experience: 2+ yrs

Job Description

1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
5. Ping
6. DNS
7. Web Browser Troubleshooting
8. RingCentral Phone Systems
9. Excellent Communication Skills
10. Excellent Customer Service
11. Outlook Troubleshooting.
12. Third party application installation and troubleshooting (using reference guide)

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)

Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.

Notice period – Max 60 days

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Primary skills are to find out memory leaks, diagnose crashes, create crash dumps and perform fixes., ASP.NET, MVC, or Entity Framework, C# .Net, Angular ( C# Web developer) , ASP.NET, MVC, or Entity Framework, C# .Net, Angular

Zycus is looking for an Angular Developer, who is motivated to combine the art of design with the art of programming. Responsibilities include implementing visual elements and their behavior with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions. We are looking for candidates with strong experience in Angular (latest version), JavaScript or coffeescript,HTML5,CSS3,jquery,ajax. If you are a frontend or full stack developer with a strong experience in Angular , then you could be the best fit for the role!

Roles & Responsibilities

• Understanding the flow of code and how it interacts with different components.
• Understanding design documents, requirements, and product objectives.
• Good analytical skills and innovative mind.
• Understand Source code management.
• Excellent communication skills.

External Skills And Expertise

• Total experience of 5 - 9 years
• Experience on Angular 2+·
• Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds·
• Strong hands on experience in JavaScript· Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.·
• Good understanding of server-side CSS preprocessors such as Stylus, Less·
• Basic understanding of web markup, including HTML5 and CSS3· Good understanding of asynchronous request handling, partial page updates, JQuery, and AJAX·
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues· Familiarity with JavaScript module loaders, such as Require.js and AMD·
• Proficient understanding of code versioning tools, such as SVN· Good understanding of browser rendering behaviour and performance

Role and Responsibilities:

1. Designing and developing test automation scripts for a web application (Angular) using test automation guidelines.
2. Performance, Security, Penetration, Vulnerability testing.
3. Build tools and frameworks to aid continuous delivery, deployment, and debugging.
4. Supporting the development team and software engineers during the development and testing phase.
5. Prepare defect reports and report test progress.

Qualifications and Requirements:

1. Experience in Automation Testing with Cypress, JavaScript, Typescript, or similar end-to-end testing tools.
2. Experience with Regression, Smoke testing, API, and Backend testing.
3. Experience with non-functional testing, performance, vulnerability testing.
4. Excellent knowledge in testing skills (design test plan and test strategy, writing and executing test cases, opening bugs, verifying bugs, etc).
5. A team player, fast learner with good interpersonal, verbal, and written communication skills.

Job Requirements-

Mandatory:

1. 2 - 3 years of J2EE experience

2. Clear understanding and application knowledge of Object-Oriented concepts

3. Experienced in Core Java, Collection Framework, exception handling, logging frameworks

4. Knowledge of Struts/Spring/Springboot framework or any ORM tools like Hibernate, JPA mandatory

5. Knowledge of SQL

Desirable to have:

1. Code review tools like pmd, sonar, Checkstyle

2. Knowledge of writing unit testing using Junit, Jmock, DBUnit etc.,

3. Knowledge to build scripts using ant, maven

4. Exposure to Agile Model

5. Exposure to BFSI domain

Team Handling/Generic skills

1. Self-driven, ready to learn and adapt depending on customer/organization needs

2. Excellent communication skills

Share resumes at ruchika@ netconnectglobal.com

Responsibilities

• Candidate must have demonstrated experience of migrating solutions to the Azure cloud platform
• Assess, analyze  current infrastructure footprint (compute, storage, network) and complete requirement gathering (HW, SW) to move individual applications to Cloud
• Complete high level and low level design for cloud infrastructure, databases and other required components.
• Build and deploy infrastructure in cloud
• Migrate OS, Database and application from on-premise to Cloud
• Apply technical knowledge and customer insights to create application modernization roadmap and architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key application development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, Java/node.js, DevOps and OSS tools)
• Connect with Client  team to remove key blockers

Qualifications

• Must have at least 1 Azure certification (Administrator, Developer or Architect)
• Must have 5+ experience in Cloud and Data center migration project as solution architect
• Must have in-depth understanding of compute, storage, network components including backup, monitoring and DR environment requirements
• Experience and understanding of large-scale applications portfolio in enterprise-wide environment (including migration of on-premise workloads to the cloud) required;
• Deep domain expertise of cloud application development solutions (e.g. IaaS, Serverless, API Management), container orchestration (e.g. Kubernetes, Cloud Foundry), continuous integration technologies (e.g. Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet), web application server technologies, cloud application design, software architecture and practices (design/development/deployment, Agile, SCRUM, ALM), breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required;
• Experience and understanding of large-scale application development projects (including key coding skills and practices) required;

Responsibilities:

• Candidate will implement automation solutions on Azure using open source tools and technologies (e.g. Ansible, Jenkins, Chef) in any of the following technology tiers/products:
• Unix/Linux
• Microsoft Windows Server
• Oracle Database
• Middleware (IBM WebSphere, JBoss)
• VMware
• Candidate must have demonstrated experience of migrating solutions to the Azure cloud platform
• Candidate will provide expert level of automation solution support.
• Perform as primary Systems Administrator in a large enterprise environment.
• Perform Patch management tasks to include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures
• Test new releases of products to ensure compatibility and minimize user impact.
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Develop, document, and automate technical processes and procedures as needed.
• Adhere to strict Information Systems security guidelines in all cases. 

Qualifications:

• Must have at least 1 Azure certification (Administrator, Developer or Architect)
• Must have experience with one or more open source tools (Ansible, Chef, Puppet, Yamal, Parker, etc.).
• Hands on experience with change automation and orchestration.
• Proficient in scripting languages (e.g. Perl, Python, Bash, Ruby, etc.)
• Hand on experience with troubleshooting and diagnoses of hardware and software problems.
• Experience installing, configuring, and maintaining computer hardware and software in a large-scale enterprise environment.