Oracle Apps DBA

Job Description — L2/L3 Oracle DBA and Oracle Apps DBA 

Experience: 5–10 years of relevant experience​

Support coverage: Dubai customer business hours and on-call support as required 

Role Overview 

We are seeking an experienced Oracle DBA and Oracle Apps DBA to support 

customer Oracle Database and Oracle E-Business Suite (EBS) environments. The role 

involves L2 incident resolution, L3 troubleshooting, performance tuning, patching, 

upgrades, and maintaining database and application availability. 

Key Responsibilities 

Oracle Database Administration 

∙Install, configure, administer, and maintain Oracle databases across 

production and non-production environments. 

∙Monitor database health, availability, performance, storage, and capacity. 

∙Troubleshoot database incidents, connectivity failures, locking, blocking, and 

resource issues. 

∙Analyse AWR and ASH reports, SQL execution plans, and database wait 

events to resolve performance problems. 

∙Configure and manage RMAN backups; perform recovery and restore 

validation. 

∙Administer Oracle RAC, ASM, Grid Infrastructure, and Data Guard 

environments. 

∙Perform database patching, upgrades, migrations, and refreshes through 

approved change procedures. 

∙Manage database users, roles, privileges, auditing, and security controls. 

∙Execute disaster recovery drills, Data Guard switchovers, and failovers. 

∙Automate routine administration and monitoring using shell scripts and SQL. 

Oracle Applications DBA 

∙Administer Oracle E-Business Suite R12.2 application and database tiers. 

∙Monitor and troubleshoot concurrent managers, concurrent requests, 

Workflow Mailer, application services, and login issues. 

∙Perform EBS online patching using ADOP and manage the associated 

patching lifecycle. 

∙Clone and refresh EBS environments using supported tools, including Rapid 

Clone. 

∙Maintain application configuration using AutoConfig and context files. 

∙Administer EBS-related WebLogic Server, Oracle HTTP Server, and Forms 

services. 

∙Troubleshoot application-tier performance and coordinate with functional 

and development teams. 

∙Support EBS upgrades, technology-stack patches, certificate renewals, and 

integration-related incidents. 

∙Maintain operational procedures for application startup, shutdown, backup, 

recovery, and maintenance. 

L2/L3 Support and Customer Operations 

∙Own incidents and service requests within agreed SLAs. 

∙Provide L2 troubleshooting and escalate complex issues with complete 

diagnostic evidence. 

∙Lead L3 investigation, root-cause analysis, and permanent corrective actions. 

∙Support major incidents, communicate progress, and document recovery 

actions. 

∙Raise and manage Oracle Support service requests. 

∙Prepare change plans, risk assessments, validation steps, and rollback 

procedures. 

∙Maintain runbooks, knowledge articles, configuration records, and shift 

handovers. 

∙Coordinate with customer teams and internal infrastructure, storage, 

network, and application teams. 

∙Mentor junior DBAs and identify opportunities to reduce recurring incidents. 

Required Skills and Experience 

∙Hands-on production experience administering Oracle Database, including 

Oracle 10g, 11g, 12c, 18c and 19c. 

∙Strong experience supporting Oracle EBS R12.2 as an Apps DBA. 

∙Practical knowledge of RAC, ASM, Data Guard, RMAN, Data Pump, and