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An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!
Position: Technical Support L2
Qualifications: Any graduate/Diploma
Experience: 2+ yrs
Job Description
- Troubleshoot Microsoft Office Products (O365)
- Windows 10 desktop issues
- Windows updates and driver issues
- Basic concepts of networking
- Ping
- DNS
- Web Browser Troubleshooting
- RingCentral Phone Systems
- Excellent Communication Skills
- Excellent Customer Service
- Outlook Troubleshooting.
- Third party application installation and troubleshooting (using reference guide)
Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.
Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)
Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.
Notice period – Max 60 days
Interview Mode: Face to Face on 20th August 2022
Relationship Manager- Broking
Job Locations : Mumbai ( Kalyan & Borivali ) / Chennai / Kanpur
Key Responsibilities:
· Build and maintain strong relationships with Authorized Partners (APs).
· Drive business growth and enhance partner revenue.
· Provide training, mentoring, and activation support for business partners.
· Ensure compliance with regulatory and procedural standards.
· Promote stock broking products such as Smallcase, Stock SIP, MTF, Investments & Trading.
· Engage, motivate, and develop business partnerships.
· Deliver service excellence and meet key business KPIs.
Requirements:
· Minimum 1 year of experience in broking/financial markets.
· Strong communication & relationship management skills.
· Good knowledge of financial markets & trading.
· Comfortable working in a target-driven environment.
CRM Application Support Engineer
1. Position Summary
We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.
This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.
2. Key Responsibilities
A. Microsoft Dynamics 365 (D365) Support
- Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
- Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
- Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
- Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
- Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
- Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
- Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
- Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
- Assist in POC development and survey configuration activities within D365.
B. Azure Portal Support
- Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
- Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
- Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
- Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
- Assist in preparing resource consumption reports and validating Azure billing data.
- Log support requests with Microsoft Azure support and provide required diagnostic information.
C. Sitefinity CMS & Portal Support
- Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
- Assist with CRM portal connector licensing renewals and re-synchronization processes.
- Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
- Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
- Perform routine Sitefinity database checks and maintenance tasks.
D. IVR & Chat Support
- Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
- Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
- Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.
E. Change Request Support
- Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
- Maintain accurate time logs and effort tracking for CR work within the engagement model.
- Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.
F. Operational Duties
- Provide rotational shift coverage within the 0800–2000 AEST operational window.
- Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
- Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
- Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.
3. Required Qualifications & Skills
Education
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
Technical Skills
- 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
- Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
- Basic to intermediate Power BI skills for report monitoring and troubleshooting.
- Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
- Exposure to Sitefinity CMS or similar content management systems.
- Basic understanding of IVR and chat platforms and their integration with CRM systems.
- Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
- Understanding of ITIL concepts for incident and problem management.
Soft Skills
- Strong attention to detail and systematic approach to issue diagnosis and resolution.
- Good written and verbal communication skills for ticket documentation and client interactions.
- Ability to work in a shift-based model and manage priorities across multiple technology domains.
- Team player with a willingness to learn, take ownership, and support senior team members.
- Proactive in identifying recurring issues and suggesting preventive measures.
4. Preferred Qualifications
- Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- ITIL v4 Foundation certification.
- Prior experience in application support for clients in the APAC or Australian time zone.
- Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.
5. Key Performance Indicators (KPIs)
- First-call resolution rate and adherence to L1/L2 ticket SLAs.
- Accuracy and timeliness of ticket documentation and escalation.
- Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
- Quality of support provided for CR delivery tasks.
- Client feedback and responsiveness scores.
- Effective utilization within the monthly engagement framework.
About the job
Location: Thane
Working Days: Monday to Saturday
Timings: 9:30 AM – 6:30 PM
About WatchYourHealth
WatchYourHealth is a leading InsurTech and HealthTech company revolutionizing the insurance industry with AI-driven solutions. We help insurance companies across India and GCC enhance customer retention, employee wellness, and smart sales strategies. Our cutting-edge technology ensures better engagement, increased sales, and long-term business growth.
Website: https://www.watchyourhealth.com/
Roles & Responsibilities:
1. Identify and generate leads for insurance companies in the GCC through research, networking, and digital outreach.
2. Develop and execute targeted lead-generation strategies to connect with key decision-makers in the insurance sector.
3. Engage potential clients through LinkedIn, cold emails, and calls, building relationships and understanding their needs.
4. Qualify leads and schedule meetings with the business development team for further discussions.
5. Maintain and update lead databases, tracking interactions and progress to optimize outreach efforts.
6. Work closely with marketing and sales teams to align lead-generation activities with company goals.
7. Stay updated on industry trends, market shifts, and competitor strategies to refine lead generation techniques.
Requirements :
1. 1-3 years of experience in lead generation, business development, or sales (preferably in the insurance, healthcare, or SaaS sectors).
2. Strong research and prospecting skills with a strategic, data-driven approach to identifying leads.
3. Excellent communication and interpersonal skills to engage and nurture potential clients.
4. Proficiency in using CRM tools, LinkedIn, and email outreach platforms is a plus.
5. Self-motivated, goal-oriented, and comfortable working remotely with minimal supervision.
If you're passionate about driving growth and connecting with industry leaders, we'd love to hear from you!
About the Role:
Will be responsible for client relationships and help drive the digital agenda for the respective clients. Would deliver integrated digital solutions to fulfill client’s digital objectives.
Roles & Responsibilities:
• Translate Media plan into Prisma line items, oversee campaign setups, trafficking, perform QA
• Work closely with the Billing, Finance, and Vendor team to ensure smooth payouts/actualizations
• Generate campaign reports, guide team through training sessions for daily activities • Debug and troubleshoot issues with campaign delivery and performance.
• Identify process inefficiencies and ways to improve operations workflow. • Help the manager to enhance the process which can ensure high-quality, delivery in SLA, and assist in the team’s training and development.
• Assist the internal teams in understanding aspects of the campaign and other technical aspects- tag, floodlights and page troubleshooting • Help execution team with campaign setups whenever required
• Provide the data point and help managers to smoothly run day-to-day operations.
Requirements:
Bachelor's Degree in any subject/ B.Tech preferred.
• Excellence in MS Excel
• 3-6 years of experience in Ad Operations, well versed with the digital landscape
• Experience in a quantitative field, including a DFA or ad servers reporting tools with tag implementation tools and analytics/reporting platform
• Creative problem solver, self-motivated and driven. Quick learner and willing to try new tools/software for reporting, Trafficking & analysis
• Ideal candidate will have hands-on experience working with Google Campaign Manager, Sizmek
• Experience with Salesforce/Prisma preferred.
• Testing and Quality Control of Transformer.
• Servicing of all our products.
• Inward Material Inspection.
• PCB Testing.
• Independent Inspection Handing.
• Modification / New Development of procedures – Products.
•Knowledge in the products Electrical /Electronic field.
•Self Correspondence - email drafting, co-ordination
Job Description
Technical Recruiter Responsibilities:
- Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
- Writing job descriptions and posting to relevant media platforms.
- Screening applicants for competency with the job requirements.
- Arranging telephone, video, or in-person interviews.
- Performing background and reference checks.
- Presenting the resumes of the most suitable candidates to the hiring manager.
- Offering job positions and completing the relevant paperwork.
- Keeping track of all applicants as well as keeping applicants informed on the application process.
- Forecasting recruitment budgets.
Technical Recruiter Requirements:
- A bachelor's of science or human resources degree.
- A good understanding of technology and technical skills.
- Experience in recruitment processes and platforms.
- Good interpersonal and decision-making skills.
- 5+ years of work experience in end-to-end recruitment.
- Experience with a tech start-up would be a plus
- Experience of hiring tech role like from end, backend, full stack and app developers
- Hands-on experience using HR databases and Applicant Tracking Systems (ATS)
- An ability to multitask and deliver under tight deadlines.
- An ability to be Self-driven and maintain a positive attitude
Senior Software Engineer - Android
Job description
Overview
The job profile involves understanding and implementing the latest technologies and closely following the global trends on the web and mobile web development.
Here is what we look for in a Software Engineer Android
It’s all about the users. We have to think like the user and plan all strategies and align content strategy accordingly. The efforts of the Technology team are to keep our primary TG engaged and attract a newer audience.
- Be the USER: Think from a user perspective, and plan content strategies according to what will be relatable to them.
- Deliver WOW: Never settle for mediocrity. Aspire for new user benchmarks. Passionately seek unconventional solutions that have the potential of breaking new grounds achieving exponential reach and engagement.
- Embrace & Drive CHANGE: Embrace curiosity. Accept and enthusiastically encourage change while questioning the status quo and showing initiative. Never let the fear of failing hold you back.
Role
This is a front-end role, but not limited to it. You will be learning a lot about Android development along with other mobile technologies too. Also, we believe in extreme ownership!
And to be honest, everyone loves working with kind and smart people. We are building a kick-ass team with humble and empathetic talent.
What you will do in this role
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Translate designs and wireframes into high-quality code.
- Design, build and maintain high performance, reusable, and reliable Java code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs.
Job requirements
What you should have
- 3-7 years of work experience developing complex software.
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Good knowledge of design patterns like Creational, Structural and Behavioral patterns, MVP, MVC, etc.
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
- Proven software development experience and Android skills development
- Have published at least 3 original Android app
- Experience with third-party libraries and APIs
- Solid understanding of the full mobile development life cycle
Education: Any Graduate
Experience (years): 3 to 7 years, good to have prior experience in product development
Brownie Points
- Mobile Application Development
- Model-View-Controller (MVC)
- User Experience (UX)
- Model-View-Presenter (MVP)
- Representational State Transfer (REST)
- Android
- Mobile Architecture
- SDK
- Android SDK

