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Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

Position: Technical Support L2

Qualifications: Any graduate/Diploma

Experience: 2+ yrs

Job Description

1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
5. Ping
6. DNS
7. Web Browser Troubleshooting
8. RingCentral Phone Systems
9. Excellent Communication Skills
10. Excellent Customer Service
11. Outlook Troubleshooting.
12. Third party application installation and troubleshooting (using reference guide)

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)

Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.

Notice period – Max 60 days

We are looking for an energetic and proactive Account Manager Intern to serve as a key liaison between Moshi Moshi and our client ArcelorMittal Construction India Pvt. Ltd. The intern will be responsible for understanding and communicating the client’s needs, expectations and feedback.

to ensure seamless execution of projects and campaigns.

Key Responsibilities:

● Act as the primary point of contact between Moshi Moshi and ArcelorMittal Construction

India Pvt. Ltd.

● Understand the client’s communication requirements, marketing needs, and business

objectives.

● Coordinate and relay client feedback to the internal teams, ensuring smooth execution of

projects.

● Assist in managing timelines, deliverables, and approvals for ongoing projects.

● Participate in client meetings, prepare reports, and maintain clear documentation of

communications.

● Support in brainstorming and developing strategic ideas that align with the client’s goals.

● Ensure client satisfaction by addressing queries, resolving issues, and maintaining strong

professional relationships.

● Closely working with internal teams - Design, Marketing, Development & PR to ensure that

client requirements are understood and executed effectively.

Required Skills and Experience:

• 10+ years of experience in software testing with a solid understanding of QA methodologies.
• Strong experience in automation tools like Selenium, Cypress, Playwright, Appium, or similar.
• Solid knowledge of REST API testing tools such as Postman, Swagger, or SoapUI.
• Experience working in Agile/Scrum or DevOps environments.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.
• Strong understanding of programming/scripting languages like Java, Python, or JavaScript.
• Experience using test case and defect management tools (e.g., JIRA, TestRail, Zephyr).
• Exceptional analytical, troubleshooting, and debugging skills.
• Strong documentation and communication skills.

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
• 
  

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

About SuperHumanRace (SHR)

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty

mission of making the world a better place, powered by human kindness, we started looking for our

answers in data and technology. At the SuperHumanRace, we take pride in using creativity and data

to solve intersections. In working out these solutions, we discover the engineers, the architects, and

the authors that live and breathe deep inside the colorful fabric of society. We automate social

purposes for organizations and deliver impact-related insights to all of our users. At the core of the

SuperHumanRace is the belief that while good work is important and aspiring to make an impact is

necessary, it cannot be sustainable unless it is also fun!

About the role

We are seeking a dynamic and experienced Client Engagement Specilist to join our team. The primary

role of the Client Engagement Lead is to implement SuperHumanRace's data platform for

multinational clients, focusing on CSR and ESG program management. This role involves setting

KPIs, developing dashboards for data-driven insights, and ensuring successful project delivery and

client satisfaction.

This is an excellent opportunity for someone who is a natural leader and works well with others,

especially in high pressure situations. As the Client Engagement Lead, you will work closely with our

ESG & CSR teams and our Fortune 500 Clients including Capgemini, JLL, Godrej, Tata etc.

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Key Responsibilities:

Selected Candidate’s day-to-day responsibilities include:

1. Planning and Posting Opportunities: Curate and schedule brand-specific virtual activities,

physical events, and panel discussions on the SuperHumanRace Platform.

2. Client Communications: Lead and manage communications with both existing and prospective

clients, ensuring effective engagement and relationship building.

3. Project Lifecycle Management: Oversee the complete lifecycle of Client CSR projects on the

platform, ensuring successful project execution.

4. Training and Development: Train peers, client teams, and partner teams on the functionalities of

the platform, ensuring comprehensive understanding and effective use.

5. Stakeholder Support: Address and resolve any queries, questions, or issues raised by relevant

stakeholders promptly and efficiently.

6. Marketing and Event Development Support: Assist with projects in marketing and event

development as needed, contributing to the overall success of these initiatives.

7. Data Management and Analysis: Establish data collection processes and set up necessary data

visualizations on the platform with relevant KPIs. Perform timely data analysis to identify and rectify

discrepancies.

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Qualifications:

● Experience: 0-3 years of experience in client engagement or project management.

● Education: Bachelor's degree in Business, Environmental Science, Data Analytics, or a

related field. A Master's degree is a plus.

● Skills:

○ Strong project management skills with a proven track record of delivering complex

projects on time and within budget.

○ Excellent communication and interpersonal skills, with the ability to build and

maintain relationships with senior stakeholders.

○ Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI) and

familiarity with CSR and ESG reporting standards.

○ Strategic thinker with the ability to set clear goals and KPIs, and translate data into

actionable insights.

○ Self-motivated and able to work independently, as well as part of a team.

LogiNext is looking for a technically savvy and experienced Software Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.

You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.

Responsibilities

Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices Understand and coach/teach others, show a high level of ethics and team-work

Requirements

Bachelor/Master’s degree in Computer Science, Information Technology or a related field 2 to 3 years of experience in developing responsive, elegant, efficient and cross-browser front-end applications using Javascript, HTML5, CSS3 Hands on experience on various MVC frameworks, UI libraries such as ReactJS, D3.js Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps Familiar with UX processes and design Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership Excellent written and oral communication skills, judgment and decision making skills