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An international MNC specialized into Hardware & Networking

An international MNC specialized into Hardware & Networking

Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai, Pune
2 - 10 yrs
₹4L - ₹10L / yr
Office 365
Microsoft Windows
MS-Outlook
Troubleshooting

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

 

Position: Technical Support L2

 

Qualifications: Any graduate/Diploma

 

Experience: 2+ yrs

 

Job Description

  1. Troubleshoot Microsoft Office Products (O365)
  2. Windows 10 desktop issues
  3. Windows updates and driver issues
  4. Basic concepts of networking
  5. Ping
  6. DNS
  7. Web Browser Troubleshooting
  8. RingCentral Phone Systems
  9. Excellent Communication Skills
  10. Excellent Customer Service
  11. Outlook Troubleshooting.
  12. Third party application installation and troubleshooting (using reference guide)

Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.

 

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)


Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.


Notice period – Max 60 days

 
Interview Mode: Face to Face on 20th August 2022
Read more
Miko

at Miko

Vaishnavi Rane
Posted by Vaishnavi Rane
Mumbai
1 - 4 yrs
₹3.5L - ₹4.5L / yr
NDR
Reverse logistics
Transportation management
Non-direct routing
Non-functional testing
+6 more

Company Description


Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.


Responsibilities:


Non-Direct Routing (NDR) Optimization:

- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.


- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.


- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.


Reverse Logistics (RVP) Management:

- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.


- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.


- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.


Pickup Coordination:

- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.


- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.


- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.


Performance Monitoring & Continuous Improvement:


- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.


- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.


- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.


Qualifications:

- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).


- 1-3 years of experience in logistics operations, transportation management, or a similar role.


- Proven track record of identifying and implementing logistics process improvements.


- Strong analytical skills with proficiency in data analysis tools and techniques.


- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.


- Experience working with transportation management systems (TMS) a plus

Read more
LogiNext

at LogiNext

1 video
7 recruiters
Rakhi Daga
Posted by Rakhi Daga
Mumbai
4 - 6 yrs
₹8L - ₹11.5L / yr
Payroll Management
Human Resources (HR)
HR management

Apply to this link only - https://loginext.hire.trakstar.com/jobs/fk02le9?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk02le9?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organisation. Our brand ambassadors - that's how we address our people, bring unique values, discipline and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!


About the Role:

LogiNext is looking for a dynamic and competent professional to manage the efficient execution of payroll administration services in compliance with legal requirements and LogiNext policies and procedures The work at LogiNext is very fast paced, agile, and hence, you must be able to multitask to deal smoothly with competing levels of priority.


Responsibilities

Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments) Coordinate timekeeping and payroll systems Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades Prepare detailed variance analysis and reports prior to the payroll cycle for all types of pay-outs - statutory returns and ensure compliance to all monthly, quarterly and annual payments and returns. Generates reports for reconciliation and analysis Prepare and maintain all the documentation for employees including PII documents, offer letters, appointment letters, employee correspondence letters etc. Ensure compliance with relevant laws and internal policies Liaise with accounts departments/auditors and manage payroll tax audits Resolve issues and answer payroll-related questions

Requirements 

BSc/BA in Business Administration, Accounting, Human Resources or related field; professional certification (e.g. CPP, CPM) is a plus 4 to 6 years of relevant experience in payroll administration Experience working with payroll vendors Current knowledge of payroll procedures and related compliance laws. Locations other than India (US, KL, Dubai) are desirable but not mandatory. Familiarity with payroll software/ HRIS (e.g. SAP, ADP, Kronos) and MS Office (especially Excel) An analytical mind and good math skills Outstanding communication skills (written and oral) Organisational and leadership skills

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Rejolut

at Rejolut

1 video
2 recruiters
Kavinanthini Balan
Posted by Kavinanthini Balan
Remote, Navi Mumbai, Mumbai
3 - 8 yrs
₹3L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
Rejolut is one of the award winning fastest growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.

The ideal candidate will be responsible for developing highly scalable and secure code.
 
React Js Job Description:
  • Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
  • Competent in building single page web applications using Node.js and React Js
  • Redux for state management
  • Universal rendering (Client-side rendering and Server-side rendering)
  • Experience with cross-browser, cross-platform, and design constraints on the web
  • Experience in developing automated unit and functional tests
  • Experience in an agile development process
  • Solid knowledge of algorithms and design patterns
  • Have a passion for quality and writing clean, readable code that scales and performs well
  • Good interpersonal communication skills
  • 1+ years of software design and web application development

    Culture

    - Fast-paced, intellectually stimulating, steep learning, and growth

    - Close-knit, hardworking, supportive colleagues

    - Challenging work

    - Flat organization with no hierarchy

    - If you like problem solving, and love latest technology, there are very few better places



    How we are different 
     -We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology

     Why to join us
     -We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
    -We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
    -There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
    -Get mentored by the best in the industry
    -Flexible working hours
    -Perks best in the industry

Read more
NeoGroup
Chinmay Ketkar
Posted by Chinmay Ketkar
Mumbai
5 - 12 yrs
₹10L - ₹25L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
skill iconiOS App Development
skill iconReact Native
+1 more

Responsibilities:

● Design and build advanced applications for the Android platform

● Collaborate with cross-team (developers, designers, product owners, QA) to define,

design, and ship new features.

● Prepare test plans, and test cases and execute/automate them.

● Write and review unit-test code for robustness, including edge cases, usability, and

general reliability

● Problem solve and determine out-of-the-box solutions for complex technical

requirements

● Work with fellow programmers, as well as the rest of the production team, as a lead

programmer and manager.

● Must have very strong problem-solving and analytical skills.

● Application of experience and knowledge to optimise game engine deployment for

virtual reality VR in terms of memory, frame rate and performance.

● Work with emerging technologies to create new tools and systems for interactive

real-time production.

● Ensure compliance with ride requirements, including performance benchmarks and

integration with third-party ride control systems.

● Produce clean, well-documented code and maintain internal engine builds, using

Perforce and other tools to distribute builds to the team.

● End-to-End mobile development life cycle from planning to publishing

Requirements:

● B.Tech/B.E degree in Computer Science, Engineering or a related subject

● Proven software development experience and Android skills development

● Proven working experience in Android app development and have published at least

one original Android app

● Experience with Android SDK

● Experience working with remote data via REST and JSON

● Experience with third-party libraries and APIs

● Working knowledge of the general mobile landscape, architectures, trends, and

emerging technologies

● Experienced in handling both legacy code and greenfield development and can make

technical recommendations based on the needs of the project

● Solid understanding of the full mobile development life cycle.

● Expert-level understanding of object-oriented programming, threading/concurrency,

unit testing, and modern architectural design

● Excellent source control discipline and are comfortable using git flow

● Experience in 3D engine development experience within the games industry is a plus

● Hands-on with Jetpack compose is a plus.

● Scrum, agile process and adherence

● Good project management skills are a plus

● Strong expertise in Kotlin and Java

● Knowledge of Swift and Fuller is a plus

Read more
Leading B2B Logistics Company

Leading B2B Logistics Company

Agency job
via Unnati by Veena Salian
Mumbai, Bangalore
2 - 3 yrs
₹4L - ₹5L / yr
Credit flow
Credit Management
Credit
credit
Our client is a premier publicly listed logistics and supply chain company. They deploy advanced technology and deep domain-expertise to offer customised solutions for express delivery.
 

 

The company has a wide distribution of networks locally and globally with its current 650 owned centres covering more than 40,000 locations. They have established themselves as a priority express service provider in the e-commerce B2C deliveries market with its customised services and strong footprint.

 

 

They are listed on NSE and BSE, and have 2900 highly skilled employees working across 650 offices all over India.

As a Executive– Credit Control, you will be responsible for managing credit control and collections.

What you will do:

  • Ensuring timely bill submission to assigned client by direct visit/help of subordinate
  • Customer rate master updating in the system (Zero Deviation)
  • Understanding of E-Invoicing and process
  • GST Reconciliation wherever required
  • Controlling over 60+, 90+, and 180+ days outstanding
  • Timely posting of payment and debtors ledger
  • Maintaining the assigned customer base
  • Age debit/ credit note analysis and timely sharing the outcome with management, along with corrective action plan
  • Visiting the customer and branch coordination

 

Desired Candidate Profile

What you must have:

  • Basic understanding of accounts, Credit Control, Billing, Collection, Credit/ Debit Note, Age Debt and DSO analysis, major customer bill submission/ issue resolution/ payment follow up, customer ledger eeconciliation, Contract Commercial Management /Customer rate master Update/GST
  • Good communication and negotiation skills
  • Good in coordination    
Read more
BLITZPOKER

at BLITZPOKER

1 video
1 recruiter
ESPERANZAGAMING PRIVATELIMITED
Posted by ESPERANZAGAMING PRIVATELIMITED
Mumbai
4 - 8 yrs
₹10L - ₹15L / yr
Digital Marketing
Online advertising
Marketing Strategy
Gaming
Customer Retention
+2 more

About the job

     As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

 

Responsibilities

  • Develop and implement a cohesive marketing plan for player retention through various platforms.
  • Create aggressive monthly and quarterly retention plans and ensure we meet them.
  • Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
  • Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
  • Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention. 
  • Prepare regular reports and presentations on marketing metrics.
  • Conduct market analysis to identify challenges and opportunities for growth.
  • Provide guidance and ideas to organize effective marketing events.
  • Conduct thorough competitive analysis to stay informed and ahead of the competition.

 

 

 

Requirements

Qualifications

 

 

  • Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
  • Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
  • Advanced Excel skills, and knowledge of SQL and tableau is preferable.
  • Ability to creatively solve business problems through strategic and innovative approaches.
  • Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
  • Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
  • Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
  • Ideally, should have gaming or e-commerce industry experience.

 

 

 

About BLITZPOKER

 

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

 

In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.

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They provide both wholesale and retail funding. PM1

They provide both wholesale and retail funding. PM1

Agency job
via Multi Recruit by Sapna Deb
Mumbai
7 - 10 yrs
₹15L - ₹20L / yr
DevOps
skill iconJenkins
Devsecops
skill iconDocker
skill iconKubernetes
+10 more
  • 7-10 years experience with secure SDLC/DevSecOps practices such as automating security processes within CI/CD pipeline.
  • At least 4 yrs. experience designing, and securing Data Lake & Web applications deployed to AWS, Azure, Scripting/Automation skills on Python, Shell, YAML, JSON
  • At least 4 years of hands-on experience with software development lifecycle, Agile project management (e.g. Jira, Confluence), source code management (e.g. Git), build automation (e.g. Jenkins), code linting and code quality (e.g. SonarQube), test automation (e.g. Selenium)
  • Hand-on & Solid understanding of Amazon Web Services & Azure-based Infra & applications
  • Experience writing cloud formation templates, Jenkins, Kubernetes, Docker, and microservice application architecture and deployment.
  • Strong know-how on VA/PT integration in CI/CD pipeline.
  • Experience in handling financial solutions & customer-facing applications

Roles

  • Accelerate enterprise cloud adoption while enabling rapid and stable delivery of capabilities using continuous integration and continuous deployment principles, methodologies, and technologies
  • Manage & deliver diverse cloud [AWS, Azure, GCP] DevSecOps journeys
  • Identify, prototype, engineer, and deploy emerging software engineering methodologies and tools
  • Maximize automation and enhance DevSecOps pipelines and other tasks
  • Define and promote enterprise software engineering and DevSecOps standards, practices, and behaviors
  • Operate and support a suite of enterprise DevSecOps services
  • Implement security automation to decrease the loop between the development and deployment processes.
  • Support project teams to adopt & integrate the DevSecOps environment
  • Managing application vulnerabilities, Data security, encryption, tokenization, access management, Secure SDLC, SAST/DAST
  • Coordinate with development and operations teams for practical automation solutions and custom flows.
  • Own DevSecOps initiatives by providing objective, practical and relevant ideas, insights, and advice.
  • Act as Release gatekeeper with an understanding of OWASP top 10 lists of vulnerabilities, NIST SP-800-xx, NVD, CVSS scoring, etc concepts
  • Build workflows to ensure a successful DevSecOps journey for various enterprise applications. 
  • Understand the strategic direction to reach business goals across multiple projects & teams
  • Collaborate with development teams to understand project deliverables and promote DevSecOps culture
  • Formulate & deploy cloud automation strategies and tools

Skills

  • Knowledge of the DevSecOps culture and principles.
  • An understanding of cloud technologies & components
  • A flair for programming languages such as Shell, Python, Java Scripts,
  • Strong teamwork and communication skills.
  • Knowledge of threat modeling and risk assessment techniques.
  • Up-to-date knowledge of cybersecurity threats, current best practices, and the latest software.
  • An understanding of programs such as Puppet, Chef, ThreatModeler, Checkmarx, Immunio, and Aqua.
  • Strong know-how of Kubernetes, Docker, AWS, Azure-based deployments
  • On the job learning for new programming languages, automation tools, deployment architectures

 

Read more
Promotup HR Solutions

at Promotup HR Solutions

9 recruiters
Hitarthi Kubavat
Posted by Hitarthi Kubavat
Ahmedabad, Surat, Vadodara, Mumbai, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore), Lucknow, Meerut, Pune, Jaipur
1 - 3 yrs
₹3L - ₹5L / yr
Academic Consultant
Sales
Communication Skills
English Proficiency
B2C
ABOUT THE ROLE

Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.



WHY SHOULD YOU JOIN TOPPR
Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
Toppr’s journey, mission, values, future outlook, and footprint across India.
Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
Carry out at least 3 counseling sessions/day with students and their parents at their homes.
Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Empathy: Ability to approach any situation with patience and natural empathy.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Communication: Excellent communication skills in English and/or the regional language.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.


HOW YOU’LL RAMP
In First Week…

By Day 30…

By Day 90…


WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:



ABOUT TOPPR
Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

Requirements
Laptop
Two wheeler
Android device
Benefits
Unlimited Incentived & Other Allowances
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Fintech Marketplace For Bharat

Fintech Marketplace For Bharat

Agency job
via Unnati by Swati Joshi
Mumbai
5 - 10 yrs
₹15L - ₹20L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconVue.js
skill iconAngularJS (1.x)
skill iconReact.js
+8 more
Work for one of the fastest growing financial ecommerce platforms, and give your career great exposure to global processes and systems.
 
Our client is a startup built and founded by a group of entrepreneurs who have banking and fintech experience of tens of years. Their focus is the end cosumers or users who are not the literate crowd from the cities and larger towns. They want to make it easier for more than 200 million middle and lower-middle class Indians who will be using these financial services in the near future.
 
The team is a passionate group of Engineers who are embracing the latest technologies for a better future. They are open to new talent and promote the ones who nurture freedom and responsibility with the same conviction.
 
As a Full Stack Javascript Engineer, you will produce scalable software solutions. You will be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
 
What you will do:
  • Working on both front-end and back-end programming, relevant frameworks, and third-party libraries
  • Building reusable code and libraries for future use.
  • Participating in DevOps.
  • Owning & building new modules/features end-to-end independently.
  • Collaborating with other team members and stakeholders.
  • Working in an agile environment to rapidly build high quality and robust features.
  • Proactively discovering, evaluating, and implementing new technologies to improve development efficiency.

 

 

What you need to have:

  • Master in Node.js and frameworks available for it.
  • Hands-on with anyone (Angular / React / Vue) frontend framework. Hands-on with Vue will be a big plus.
  • Experience with modern JS toolchains such as Webpack, Grunt, Bower, and Yeoman.
  • Hands-on experience with AWS & DevOps.
  • Good understanding of SQL & No-SQL Databases.
  • Understanding the nature of asynchronous programming and its quirks and workarounds.
  • Open Source and DevOps enthusiast.
  • Comfortable with Test Driven Development.
  • Can learn and adapt fast, as well as identifying and solving problems.
  • Understanding of Git, SPA, PWA, Docker.
  • You should also be a team player.

 

Read more
MindShift Interactive

at MindShift Interactive

1 recruiter
Kim Silveira
Posted by Kim Silveira
Mumbai
0 - 2 yrs
₹2L - ₹3L / yr
Analytics
Communication Skills
Community Management
Interpersonal Skills
Social Media Optimization (SMO)
• Community Management • Work closely with Brand and Digital Managers - marketing to develop, own and execute community strategy • Assist with editorial calendars, drive the ideas and concepts of engagement, and set the overall tone and direction of the community • Manage, publish content and monitor the customer relationship, community, and conversation on Facebook, Twitter, Pinterest, Instagram, Vine, Tumblr, SnapChat, Google+, Blogs, owned/on-site communities…. and more • Assist with seasonal and perennial moderation of user generated content • Listen and moderate brand mentions and sentiment across public and owned communities and conversations • Work closely with the Corporate Customer Relations Team to resolve customer service issues • Escalate issues which need attention across internal departments • Write copy consistent with the Brand voice to be used on all channels, solicit assistance from Brand copywriters as needed • Work closely with Graphic Designer on social specific imagery for various messaging and seasonal needs • Communicate content schedule each week to cross functional partners • Ensure proper tagging and tracking of all links with analytics tools • Partner with team to build authentic relationships with influencers and bloggers • Collaborate with the cross-functional teams to integrate brand into other marketing channel • Work closely with Analytics department on weekly, monthly, quarterly reporting to analyze trends, sales,traffic and growth • Research and monitor competitors presence in the social space and compile weekly reporting on most engaging content • Measure and report on business impact and customer sentiment for each social promotion and event • Communicate weekly with internal business partners on the status of social media initiatives • Provide regular qualitative and quantitative reporting on community feedback, broader conversation, and brand sentiment. • Maintain listening tools and monitoring/analytics software
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