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What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Content Writer

(6 months - 1 yrs of experience)

• Proven work experience as content writer, copywriter or similar role.

• Knowledge of digital marketing tactics, including SEO, email marketing and web analytics.

• An impeccable grasp of english language, including idioms, and current trends in slang and expression.

• Ability to work independently with daily or no little supervision.

• Strict adherence to the style guides of each company and their policies for publication.

Key Responsible Area

• Create content marketing campaigns to drive lead and subscribe.

• Use best SEO practices to generate traffic on the website.

• Regularly produce various content types, including emails, social media posts, blogs and guides.

• Actively manage and promote our blog, and pitch articles to relevant third-party platform.

• Edit the content produced by the other members of the team.

• Analyze content marketing metrics and makes changes as needed.

• Collaborate with other departments to create innovative content ideas

Training coordinator - prevention of violence against women and children (Female)

Research, Partnership and Scaling – Project Nityam

About SNEHA

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.

SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.

ABOUT THE PROGRAM

SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.

The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.

THE PROFILE

This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.

JOB LOCATION

Wadala and Kurla

DUTIES & RESPONSIBILITIES:

Work package 1: Preparation of modules

-         Design and create content for the modules as per the different approached followed location wise.

-         Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.

-         Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community

-         Translate the content into Hindi / Marathi for the community teams

-         Prepare other content or BCC material as required

Work package 2: Capacity building of team

-         Conduct mock sessions for the teams on the content developed

-         Identify capacity building needs of the program team and organizing training as per the needs.

-          Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.

-         Prepare training calendar for the program with a training matrix that determines training priorities

-         Prepare training reports for each training conducted

 Work package 3: Community volunteers / members and Stakeholders

-         Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.

-         Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.

-         Prepare training reports for each training conducted

MANAGEMENT & REPORTING

§ Effective coordination with team members.

§ Ability to collaborate with a variety of stakeholders in the field.

§ Work according to the ethical standards of the project and the organisation.

§ Networking and coordination with community members and other stakeholders like health, legal and police system

§ Training Coordinator reports and keeps both the APDs updated of their work

QUALIFICATIONS & EXPERIENCE

§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.

• At least 5 years work experience in the area of training and capacity building
• Willingness of working in a community setting is preferred.
• Experience of working in sector of gender, gender-based violence will be an advantage
• Effective training skills and excellent communication skills, including documentation.
• Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
• Oral and written command of English, Hindi and Marathi

.

Skills & Competencies

1.      Strong skills of people management, ability to convince and convey the messages of the program.

2.      Skills in working on women centric issues

3.      Strong interpersonal skills with an ability to be humble is required

4.      Understanding the woman from her culture of marginalized urban settlements will be important

5.      Working with the Coordinators and Counselors as a team

We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.

Responsibilities

Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.

Build an incremental sales pipeline for financial services solutions.

Be a thought leader in the rapidly evolving and disruptive space of BFSI.

Regularly liaising with existing clients to identify new business opportunities.

Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.

Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

Understand and clearly articulate CRMNEXT value proposition.

For this role you must have:

Experience in handling large enterprise accounts in domestic and international geographies

Experience of selling enterprise business applications to large banks

Experience in deepening client engagements and developing uncontested market space.

Critical thinking and strong decision-making abilities

Experience in devising Strategic Plans to expand sales and sales forecasting

Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation

You will have a dual role of a technology and business expert and help make decisions that will impact the business.

Excellent verbal and written communication skills

Prior experience of Customer facing role.

Good experience into CRM Sales/ Business development.

Strong expertise and passion for the banking and financial services vertical.

Qualifications

BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.

Php and framework full stack developer

Knowledge of Nodejs and python an added advantage

Understands ci cd and webapp deployment

Aws development and deployment understanding

Javascript understanding