Graphic Designer

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Description

Collaborate closely with various stakeholders to gain a deep understanding of requirements and use cases. Develop detailed test plans, tools, and utilities to comprehensively test RtBrick products and features. Work closely with developers to review functional and design specifications, ensuring a thorough testing perspective. Create detailed feature test plans, design test bed configurations, and establish complex test setups based on project requirements. Develop Python and robot scripts for automated testing. Assist development engineers in diagnosing product defects, and actively participate in customer calls to troubleshoot issues, gather data, and communicate resolutions and fixes. Join our team and be at the forefront of innovation in technology.

Requirements

• Strong testing experience in any of the Layer-3 Unicast routing protocols (e.g. OSPF, BGP, IS-IS), MPLS signalling protocols (e.g. RSVP, LDP), Layer-3 VPNs, Layer2-VPNs, VPLS, Multicast VPN, EVPN,
• Hands-on experience with scripting languages or python programming to test system/application software (SWIG)
• Ability to scope and develop test cases for a given requirement including Scale/Performance testing in a distributed asynchronous environment
• Experience with "Robot Framework" for automation, RESTful API is a plus
• EC, IS , CS with networking back ground with 5 to 10 years of related experience is required
• Strong written and verbal communication skills
• Able to plan and execute tasks with minimal supervision
• Team-player, can-do attitude, will work well in a group environment while being able to contribute well on an individual basis

Responsibilities

• Collaborate closely with stakeholders, gaining insights into their unique requirements and use cases.
• Engineer comprehensive test plans, craft specialized tools and utilities for in-depth feature assessments.
• Provide a critical testing perspective by thoroughly evaluating documents like functional specs and design specs.
• Create exhaustive feature test plans and innovative test bed designs tailored to project needs.
• Configure intricate test environments, aligning them with project-specific parameters.
• Develop Python and robot scripts, automating key testing processes.
• Aid development engineers in diagnosing and resolving product defects.
• ·Engage in customer calls, actively participating in issue resolution and effectively communicating fixes.

Navtech is looking for a "Dot Net Developer" to work on cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Responsibilities and Duties: 
1. Perform all phases of software engineering including requirements analysis, application design, architecture design, code development, and testing.
2. Design and implement product features in collaboration with business and IT stakeholders.
3. Design reusable components, frameworks, and libraries.
4. Work very closely with architecture groups and drive solutions.
5. Participate in an Agile/Scrum methodology to deliver high-quality software releases every 2 weeks through Sprints.
6. Design and develop innovative solutions to meet the needs of the business.
7. Mentor and guide other software engineers within the team.

Key Skills: Dot Net, ASP.NET, C#, .NET, MVC, Web API, Microservices, MS SQL

Required Experience and Qualifications: 
1. 2-6 years of hands-on experience in Dot Net.
2. Extensive experience in ASP.NET, C#, MVC, Web API, HTML5, CSS3, Bootstrap, Elastic Search, Javascript, and Ajax
3. Experience working with Databases (SQL Server, Oracle etc.)
4. Experience in working with Visual Studio tools, Git/TFS and IIS
5. Any SPA (Single Page Application) framework experience would be an added advantage (Angular, React JS).
6. Experience on MSMQ (Microsoft Message Queuing), Azure or AWS would be an added advantage.
7. Should have a Masters Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in English Medium.
8. Should have good logical, analytical and communication skills with client interaction experience.

Benefits: 
1. Performance review and Appraisal Twice a year.
2. Competitive pay package with additional bonus & benefits.
3. Work with US, UK & Australia based industry renowned clients for exponential technical growth.
4. Medical Insurance cover of 5 lacs for self and family.
5. Work with a culturally diverse team from different geographies.
6. Covid Vaccination reimbursement.

We are looking for an ASP.NET developer to be responsible for designing and monitoring applications. The responsibilities of ASP.NET developers include writing code, designing solutions for applications, and improving functionality.

To be successful as an ASP.NET developer, you should demonstrate excellent problem-solving skills, high-quality coding skills, and the ability to manage your time efficiently. Ultimately, a top-notch ASP.NET developer should have superior knowledge of software development, a keen eye for detail, and be able to work independently.

Java with cloud

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred