Digital Marketer

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

JOB RESPONSIBILITIES

1) Lead a team of 6-10 Product Managers and Design team members to build cutting-edge Vision products for the AI Cataloging space.

2) Create a world-class Self Serve SaaS Product experience with data analysis at its center.

3) Lead the Web, Mobile and API experience of the AI product stack.

4) Talk to users - Large and Small to better understand their needs and motivations.

5) Project management to align the technology team and ship products.

6) Stay up to date with the latest research in Computer vision and best product practices and bring the most important features

7) Prioritization and Roadmap Management, Work alongside all stakeholders to represent a true picture of priorities and future initiatives.

8) Diving deeper into the data to identify opportunities and learnings.

JOB REQUIREMENTS

1) BTech/MBA degree in Computer Science, Engineering, or a related subject from a Tier-1 institute (Mandate)

2) 3+ years of experience leading Product team in high growth Product companies

3) 5+ years of Product Management experience in growth startups or Product companies

4) Extremely self-motivated and autonomous. You'll be given direction but it's on you to figure out how to proceed.

5) Analytical. You should have plenty of experience looking at the data to inform your decisions.

6) Strong product intuition. You need to have an informed opinion to build a product from scratch.

7) Systems thinker. You should understand how even the smallest change affects the entire system.

8) Super detail-oriented. Small errors or oversights should jump off the screen for you.

9) Team champion. We're serious about our work, but that doesn't mean we can't have fun together. :)


Education Mandatory: IIM, IIT, BITS

Dear Candidate,

Greetings for the day! Hope you are doing well.

Here’s the thing: we at MSys are looking for Senior UI Developer , someone who can play a pivotal role in shaping our future. This is an opportunity for you to really make a difference, and you’ll gather some incredible learning and benefits along the way. For example, we offer unique benefits, like a more competitive salary than other companies, a flexible working schedule, and so on.

Location: Chennai/ Bangalore/ Pune

Job description;

• Strong expertise in JavaScript concepts.
• Proficiency in HTML5 and CSS3, including preprocessors like SASS.
• Solid understanding of responsive design principles and cross browser compatibility issues.
• Experience with ReactJS, and Redux and its functionalities.
• Solid understanding of webpack, babel or similar module bundlers and transpilers.
• Experience working with RESTful APIs and asynchronous request handling, and integrating them into the front-end.
• Familiarity with Git and code versioning tools and agile methodologies.
• Ability to troubleshoot and solve complex technical problems.
• Excellent communication and collaboration skills.

All we’re asking at this stage is that if this opportunity excites you then please share your resume along with below asked details and you allow us to steal 15 minutes of your time for a quick discussion.

Current CTC:

Expected CTC:

Notice Period:

Total Experience:

We can’t wait to explore this further

Hi,

PBF details for Project Coordinator profile:

Experience: 1+

Education: BTech/BE/BCA and above, PMP Certification good to have

Responsibility:

1. To manage Mobile/Web Application Projects, Ecommerce and CMS Based Website Projects.
2. Testing of these applications
3. Ensure the projectstays under scope and under prescribed timeline 
4. Communicate with clients and ensure the gap between client and technical team is taken care of.

Must have:

1. Good oral and written communication and pleasing personality.
2. Understanding of technical requirements of mobile/web apps and websites. 

• Develop applications for iPhone and iPad
• Review new releases, SDKs, updates in the mobile space
• Proficient in Objective-C, Swift, and Cocoa Touch.
• Experience in object-oriented programming
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Experience of the software development lifecycle: from requirements gathering to programming, testing to deployment.
• Experience with integrating with RESTful, SOAP API backends
• Experience with APIs (OAuth, XML, JSON, REST, etc. )
• Evaluate third-party IDEs' and tools to build relevant applications
• Native iOS Application Development Objective C, iOS SDK, Xcode, Cocoa Layer, Media Layer, Core Service Layer, Core OS Layer, iOS Frameworks, iOS Developer Tools, iOS programming, iOS Human Interface

• The unit test developed code
• Conduct code reviews & peer reviews
• Integrate user interface with code
• APIs (OAuth, XML, JSON, REST, etc. )
• RESTful, SOAP API backends
• Review updates/patches and make necessary code updates