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- Design and driving learning strategy and charter for company, inline with business priorities.
- Provide a responsive, effective and efficient centralized- Learning and Development (L&D) function within the newly established Centre of Excellence (CoE) providing a range of Learning and Development services across functions.
- Foster a culture of continuous-learning through various interventions, and providing access to curated, relevant content to the team.
- The incumbent will aggregate and support the delivery of the L&D strategy and the development of the L&D offerings across company
- Design and execute learning journeys for specific cohorts such as high potentials, leadership, any identified critical roles/functions
- Ownership of associated metrics and data for learning & development, and talent processes
- Working in close collaboration with internal and external stakeholders to deliver the learning needs of company.
We're Hiring: Escalation Handling Cum Operations Executive
📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003
🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅
🏢 About Us: Bikefixup.com
At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.
As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.
👤Your Role: Escalation Handling & Operations Executive
In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.
🔑 Key Responsibilities:
✅ Handle escalated customer complaints with empathy, patience, and professionalism
✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time
✅ Track, document, and close all escalations while ensuring customer satisfaction
✅ Conduct root cause analysis (RCA) and suggest process improvements
✅ Monitor service quality and ensure compliance with company standards
✅ Support daily operational activities like scheduling, service tracking, and reporting
✅ Share weekly/monthly reports of escalations and operational challenges with management
🎯 Who You Are:
✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)
✔️ Excellent communication skills (Hindi + English)
✔️ Strong problem-solving, negotiation, and conflict resolution abilities
✔️ Calm under pressure with the ability to handle angry/frustrated customers
✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking
✔️ Self-motivated, proactive, and a strong team player
💼 Perks of Working with Bikefixup:
🌱 Opportunity to grow with a fast-scaling automobile service brand
🏍️ Direct involvement in ensuring customer satisfaction and operational excellence
🏆 Attractive incentives & performance-based career growth
📈 Chance to build a career in customer experience & operations management
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Proven software development experience in PHP
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Understanding of open source projects like Laravel, Drupal, Mysqletc
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Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
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Good knowledge of relational databases, version control tools and of developing web services
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Experience in common third-party APIs (Google, Facebook, Ebay etc)
Job Description for AEM Autodesk-
Responsibilities :
Work with product owners to form technical solutions that meet requirements
Collaborate with architects, designers, product team, other developers and teams, as well as participate in code reviews
Help design and implement components that integrate with internal and external systems
Take ownership of, be a subject matter expert and maintain complex modules
Specific, actionable and responsible project updates in an Agile environment
Engineer mobile and web experiences with exceptional performance
Requirements :
5+ years industry experience with AEM (Adobe Experience Manager)
1+ years of experience with Contentful
Understanding and experience developing web services using AWS
Understanding and experience of server-side web development using Java
Experience developing efficient and reliable JavaScript (ES6/2015), both client and server-side and Javascript testing frameworks such as
Jasmine, mocha.js, Jest
Experience creating maintainable CSS
Experience with Object-Oriented and Functional programming paradigms
Understand fundamental elements of good software architecture
Working understanding of the latest web APIs and standards (HTML 5, CSS 3, ECMAScript 2015)
Experience with continuous integration tools, such as Jenkins
3 or more years of relevant programming experience
2 or more years experience with Adobe AEM (CQ) and related technologies
1 or more years of experience working in a modern web application stack (React, Backbone, Angular, Ember, etc.)
Bachelor's degree in computer science, Software Engineering, or equivalent work experience
Proficiency in spoken and written English
Excellent communication with good typing skills.
- Generate leads and establish contact with businesses that may be interested in our products or services through cold calling, email outreach, networking, and referrals
- Schedule and conduct meetings with potential clients to present products or services
- Follow up with leads and existing clients to provide more information, address concerns, and nurture the relationship
ROLE AND RESPONSIBILITIES
• Involvement in the full software development life cycle within broadly defined parameters and
providing software solutions keeping into consideration, the software quality needs.
• Design and defining the interaction between the different component pieces.
• Write efficient code based on brief given by team lead.
• Fast prototyping of proof-of concept features / application based on brief.
• Develop and maintain new features on Java stack.
• Own the delivery of an entire piece of a system or application.
• Management and execution against project plans and delivery commitments.
• Work closely with the peers and Leads to develop the best technical design and approach for new
product development.
• Build software solutions for complex problems.
• Compliance with build/release and configuration management process.
• Responsibility to develop unit test cases for his/her project module.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
WORK EXPERIENCE AND EDUCATIONAL BACKGROUND THAT A CANDIDATE SHOULD HAVE WHEN APPLYING FOR
POSITION
• 5+ years of proven experience as a Software Developer, Software Engineer or similar role
• Familiarity with Agile development methodologies
• B.E./ B.Tech. / M.E. / M.Tech. / M.S. in Computer Science, Electronics or a related field.
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. Java, JavaScript) and frameworks/systems
• Experience with databases (Oracle / Postgre) and Object-Relational Mapping (ORM) frameworks
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
PREFERRED SKILLS
ADDITIONAL SKILLS OR EXPERIENCE THAT WOULD BE CONSIDERED FAVORABLE FOR A CANDIDATE WHO IS
APPLYING FOR THIS POSITION.
• Excited about the start-up company “experience”.
• BS/MS in Computer science preferred.
• Full project lifecycle experience.
• Strong oral and written communication skills.
About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!
Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.
Job Overview:
We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Engineer (QAE). Should be an excellent individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application
performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.
Responsibilities:
Develop and execute automated tests and test plans
Efficiently execute test cases across all functional areas of the products(API and App)
Review product user interface for conformity to design guidelines
Find, isolate, document, regress, and track bugs through resolution
Interpret and report testing results, and be a vocal proponent for quality in every phase of
the development process
Work with Engineering and product to understand the overall product requirements and
technical architecture and how each feature is implemented
Ensure the highest quality product delivery with security.
Evaluating and integrate open source and in house developed toolsets
Requirements:
Bachelor/Master degree in CS or related field from a reputed college
2-6 years of experience working as a Quality Assurance Engineer
Experience in manual testing for Application and APIs
Experience in automation testing using available framework.
Strong knowledge of QA methodologies, testing frameworks and tools
Demonstrated experience in test planning, test design, test execution and reporting.
Excellence in technical communication with peers and non-technical partners.
Understanding & experience with software design pattern, restful APIs and microservice architecture
Prior experience in start-ups or health-tech will be a plus
What you will do:
- Working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
- Working on strategies to acquire supply for existing business and new product lines and executing through field teams
- Driving margins improvements by improving supply acquisition cost
- Improving driver engagement and adoption to technology
- Regularly communicating with senior management and clients on status, risks and change control
- Defining KPIs/KRAs on which would form the base for different processes
Desired Candidate Profile
What you need to have:- Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
- 2-10 years of frontline operational experience in B2B domain at a city/hub level
- Ability to adapt quickly to a new environment
Looking candidated from service base or service division of any company.
Minimum Qualification:
- Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections, popular frameworks & libraries}, JVM, GC tuning, performance tuning)
- Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard, REST Express etc
- Worked on Relational data stores viz. MySQL, Oracle or Postgres
- Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB etc
- Worked on caching infra viz. Redis, Memcached, Aerospike, Riak etc
- Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc
Candidate should have experince in L2 L3 Testing
Experience in Automation, Manual and Rgression Testing
Scripting language Python
Experience in Networking





