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- Design and driving learning strategy and charter for company, inline with business priorities.
- Provide a responsive, effective and efficient centralized- Learning and Development (L&D) function within the newly established Centre of Excellence (CoE) providing a range of Learning and Development services across functions.
- Foster a culture of continuous-learning through various interventions, and providing access to curated, relevant content to the team.
- The incumbent will aggregate and support the delivery of the L&D strategy and the development of the L&D offerings across company
- Design and execute learning journeys for specific cohorts such as high potentials, leadership, any identified critical roles/functions
- Ownership of associated metrics and data for learning & development, and talent processes
- Working in close collaboration with internal and external stakeholders to deliver the learning needs of company.
Principal Architect.
Architecture: Microservices, Event-Driven, Serverless, Service Mesh, Multi-tenancy, API Gateway.
DevOps/IaC: Terraform, Kubernetes (EKS/AKS/GKE), Helm, Jenkins/GitHub Actions, ArgoCD, MLOps.
Monitoring/Performance: OpenTelemetry, Datadog/New Relic, Chaos Engineering, Load Testing (k6/JMeter).
Networking/Security: VPC, Zero Trust, IAM, WAF, OAuth2/OIDC, DevSecOps.
SUMMARY OF THE POSITION:
Product Development Engineer is responsible for front end development of modules of enliven CEM.
The engineer is responsible for end to end delivery of specific components in the module and integrate them with existing modules
ROLES AND RESPONSIBILITIES:
- Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS.
- Able to generate LLD documents.
- Ability to write Quality code with minimum defects.
- Unit Test and following the coding standards.
PREFERRED QUALIFICATION AND SKILLS:
- 5+ years strong programming and logical skills in Java (Spring Boot), AngularJS, Object Oriented Java script, NodeJS and HTML5
- Hands on Experience on Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.
- Excellent knowledge and experience in Spring JPA, RESTful web services implementation.
- NodeJS experience is value add
- Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.
- Must be able to mentor and guide junior technical resources.
- One who is proactive and comes forward with technology related initiatives. Motivated selfstarter.
- Good Communication skills. English - Oral and Written.
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/
Role: System Admin
Experience: 1-2 Years
Position Type- Full Time- Office
Location: Bangalore
Skill Requirements:
Linux management
Desktop support
Sophos firewall
NAS
Designation- Customer Service Representative
Job Location- Kaikondrahalli, Sarjapur Road, Bangalore
Educational & Skill-Set Qualifiers:
Education - Graduation/HSC qualified,
Excellent verbal and written communication skills.
Good Interpersonal skills, and numerical and analytical ability.
Decision-making skills.
Languages -
English & Hindi mandatory, Kannada/Tamil/preferred
6 days a week and the week-off will be on weekdays.
Specific Responsibilities:-
- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive
Qualification & Experience
- A Bachelor’s / Master’s degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus Hackathon participation and accolades are a plus.
- Total Exp- 6-8 years with minimum 6+ years of professional software development experience on Java / J2EE
- Full SDLC experience (Requirements Gathering, Architecture, System Design, Development, QA, etc…)
- Experience with Spring Boot/Spring Framework ( IOP/DI, REST, Security)
- Experience with SOAP / REST web services Knowledge of SQL
- Knowledge of No SQL concepts.
- Work experience on Apache SOLR , REDIS / Relevant Cache Manager , Lucene , Elastic Search .
- Mongo DB & Postgres DB / RDBMS is desirable
- Understanding concepts of CDN & Content Management
- Must have worked on any one messaging solutions like Kafka or RabbitMQ
- Bonus Points for Micro Service Design and Development experience
- Used Agile methodology / Scrum
- Experience leading or working with cross geography teams
- Bonus Points for experience working on Unix, Shell Scripting & Build Systems
- Experience in performance optimization is an added advantage
Responsibilities:
-You will be actively involved during the entire technology development lifecycle.-
Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support. Primary role in software development with object-oriented Java.
-The customized solutions that you will be architecting and developing will also require knowledge and experience with Spring / Spring Boot / Hibernate / ORM Concepts, SOAP / REST, and SQL / No SQL.
-Ability to learn new technologies quickly and willingness to read and digest large existing source code and take Ownership on complex component or subsystem to drive improvements and Re- Architecture. --Work with a team of amazing developers and designers involved in the -design and development of global platforms.
Invent and prototype new features, build, test and ship them to customers as SaaS, Cloud Based or hosted product platforms
Drive the implementation of new technologies which improve our ability to build great customers products. Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.
- Source potential candidates through online channels (e.g. social platforms and professional networks).
- Assess candidate information, including resumes and contact details- Attention to detail is highly required
- Forecast quarterly and annual hiring needs by department
- Foster long-term relationships with past applicants and potential candidates
- Experience in bulk hiring in IT (Technology hiring, Technical Trainers) and Non - IT requirements (mandatorily in to sales, backend profiles)
- Highly proactive and attention to detail attitude is MUST
- Work on targets and closures with in defined TAT
-
Desired Candidate profile
- Candidates with excellent communication skills with understanding and learning capability (MANDATORY)
- Experience: 3-5 Years
- Industry: Edtech / Recruitment Consultancy
- Proven work experience as a recruiter
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
- A keen understanding of the differences between various roles within organizations
- MBA in Human Resources Management or relevant field
- Work Location: Bangalore, Bannerghatta Main Road
scale distributed systems
You will
- Work closely in the respective software engineering team in design and development of
high scale mission critical applications.
- Drive the design and development of one or more components/applications in your
product by establishing robust low level design, good code practices, and unit testing.
- Partner with cross functional teams like product management, operations and business
to propose and influence the design of platforms/systems for higher scale and
complexity.
- Mentor software engineers in the team in solving complex problems and delivering
great quality software, do regular code reviews and play a key role in overall
deliverables.
What do we look for
While we are quite technology agnostic, we particularly look for some concepts that go behind
building high quality products for our consumers.
Coding : Extensive coding in one the following: Java/Python/ROR/Golang
Design : System design, design patterns, designing data structures, source code and
performance algorithms.
Cross functional : Ability to work with diverse teams like Products, business and
operations. Your ability to gather requirements, attention to detail and learnability
would really matter
Experience :4 to 7 years of experience in consumer internet companies or high
scale SAAS
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills Required
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem-solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- communication
- Fluent English





