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1. Core Responsibilities
· Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.
· Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem.
· Attend important business meetings to gather information around projects pertaining to ServiceNow.
· Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.
· Help to manage the platform to ensure a reliable seamless user experience.
· Develop and maintain service catalogue items by collaborating with key stakeholders across the business.
· Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.
· Support audit requirements and compliance to standards
· Should have knowledge on creating customized Dashboards & Reports
· Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any
· Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own
· Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
2. Experience Requirements
Essential:
· 4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential
· 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential
· 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential
· 8 to 10 years overall experience in IT is essential
Desirable
· 3 to 5 years’ experience in orchestration, service mapping is desirable
3. Knowledge Requirements
Essential
· Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes
· Very good knowledge of ITSM and ITOM practices is essential
· Detailed knowledge of the ITIL/ITSM Best practices is essential
Desirable
· Good understanding of CSDM is desirable
· Good knowledge of the ISO 20K, 27K, 9K is desirable
· Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable
An EduTech Startup
What we offer:
- A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
- An open work culture - We are committed to diversity, inclusion, and equal opportunity.
- Flexible working hours and leave policy.
Description:
As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.
Your role/responsibilities:
- Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
- Build effective processes to handle escalations ensuring a high level of customer satisfaction.
- Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
- Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
- Leadership experience in process improvement and programme management experience in startups is a plus
- Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
- Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives.
Skills/Qualifications (good to have):
- Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
- Proficient in Office Suite and Lead Management Software & project management skills
- Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
- Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
- Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
- Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
- Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
- Knowledge of the iOS, macOS, and App Store ecosystem a plus.
Personality:
- You are a driven and curious person with the aptitude and agility to learn.
- You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
- You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
- You don’t settle with what-is, you constantly strive for excellence.
- You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
- You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.
Exp - 4-6 years
Immediate joiners preferred
Location - Bangalore
Java + Spring boot
Microservice
MYSQL
Design principal
-Clear Communication: Practice clear and concise communication to effectively convey technical concepts.
- In-Depth Knowledge: Be prepared to provide detailed insights into experiences with specific technologies and tools, showcasing expertise.
- Specific Examples: Share real-world examples or projects where they have applied the mentioned technologies to demonstrate practical knowledge.
- Problem-Solving Skills: Be ready to discuss how they have solved real-world technical challenges in previous roles.
- Continuous Learning: Emphasize a commitment to continuous learning and staying updated with industry trends, especially in rapidly evolving fields like cloud technologies.
Job description – Backend Developer
About Wekan Enterprise Solutions
Wekan Enterprise Solutions helps companies grow by modernizing their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies. With a strong focus on Cloud, Mobile and IoT environments, our solutions help companies reduce TCO and improve their ROI on their technology investments. We are also the #1 MongoDB Global Strategic SI partner for mobile modernization.
Location - Chennai or Bangalore
Who are you ? An individual with...
- Good problem solving skills
- Good understanding of software design patterns.
- Believes in software as an enabler and is not constrained by one language or technology and is willing to scale with the product needs.
- Passion for Quality in the work being done.
- Excellent verbal and written communication skills.
Roles & Responsibilities
- Building and developing products and platforms for both client side as well as server-side scalable applications. These include designing Omni-channel (mobile, tablet & web) applications.
- Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems.
- Suggest & implement best practices for performance tuning while working on the larger datasets.
- Maintain quality and ensure responsiveness of applications.
- Perform design reviews and code Reviews with the Team
- Provide real time knowledge transfer to the team on the Requirements I UI Design & Development.
- Manage the infrastructure & deployment of the release artefacts by coordinating with respective peoples.
- Work in an agile environment with the defined sprints to deliver the assigned work in the stipulated timelines.
- Adhere to software development best practices and coding standards in all work products and participate in the refinement of those practices and standards to improve quality and productivity.
Skills
- Must have strong 4 to 5 years of hands on experience Web Applications Development with good expertise in Node JS Stack using ORM like mongoose/Typeorm.
- Proven experience building application using micro service environment using Docker/Kubernetes platform.
- Experience in creating node modules and packaging through package manager’s.
- Strong development and coding skills, good analytical and problem-solving skills.
- Experience in writing JUnitest cases & performing code coverage using tools like mocha/sonarcube/hudson.
- Rest API implementation using GraphQL.
- Experience is building Dashboards with any chart library in Angular is a must 5. Experience in writing Restful API’s using Node/Python/Scala/Java, etc.
- Knowledge of modern authorization mechanisms such as JSON Web Token, OAuth2.
- Familiarity with code versioning tools such as Git, Bit bucket
- Experience in working on Build Tools like NPM, Gulp, Bower, and Web pack.
- Understanding of Agile & Scrum development methodology.
- Knowledge of AWS, Azure will be an added advantage.
Tools & Technologies
Web Technologies: 1 NodeJS, HTML5, CSS3, jQuery, Bootstrap, JavaScript, AJAX, Postman, REST API, Express 2. Testing:Jest, Karma 3. Databases: Mongodb, NoSQL, Redis 4. Code Management: Git, Bit bucket 5. Operating System: Mac, Linux, Windows 5. Cloud Technologies: AWS, Azure.
Work on requested engine enhancements that deliver on requested functionality and performance.
Create Photorealistic 3D Exterior, interior Archviz Scenes and City Environments, also in AR & VR
Work on improvements to our pipelines and tooling.
Debug engine or game issues and suggest or implement solutions.
Propose and build tools or technologies that could enhance the ability to deliver content in an efficient and timely manner.
Optimize for memory, CPU, and rendering performance.
A fast-growing SaaS commerce company permanent WFH & Office
What is the role?
You will be responsible for building and maintaining highly scalable data infrastructure for our cloud-hosted SAAS product. You will work closely with the Product Managers and Technical team to define and implement data pipelines for customer-facing and internal reports.
Key Responsibilities
- Design and develop resilient data pipelines.
- Write efficient queries to fetch data from the report database.
- Work closely with application backend engineers on data requirements for their stories.
- Designing and developing report APIs for the front end to consume.
- Focus on building highly available, fault-tolerant report systems.
- Constantly improve the architecture of the application by clearing the technical backlog.
- Adopt a culture of learning and development to constantly keep pace with and adopt new technolgies.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- Education - BE/MCA or equivalent
- Overall 8+ years of experience
- Expert level understanding of database concepts and BI.
- Well verse in databases such as MySQL, MongoDB and hands on experience in creating data models.
- Must have designed and implemented low latency data warehouse systems.
- Must have strong understanding of Kafka and related systems.
- Experience in clickhouse database preferred.
- Must have good knowledge of APIs and should be able to build interfaces for frontend engineers.
- Should be innovative and communicative in approach
- Will be responsible for functional/technical track of a project
Whom will you work with?
You will work with a top-notch tech team, working closely with the CTO and product team.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
- Power BI Report and Dashboard development.
- Building Analysis Services reporting models.
- Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
- Connecting data sources, importing data, and transforming data for Business intelligence.
- Analytical thinking for translating data into informative reports and visuals.
- Should have an edge over making DAX queries in Power BI desktop.
- Expert in using advanced-level calculations on the data set.
- SQL Server with SSAS is must.
- Very good communication skills must be able to discuss the requirements effectively with the client teams, and with internal teams.
- Experience with Dassault Enovia system administration in a windows environment
- Enovia 3DEXPERIENCE installations, upgrades, service pack installations and license management
- Experience in setting and maintaining TomEE and Apache Webservers
- Understanding of and familiarity with engineering product design, development, and manufacturing processes strongly preferred
- Interaction experience with Dassault on Service Requests is add advantage
- Generating and maintaining configuration management records for Enovia 3DEXPERIENCE system admin
- Strong Knowledge on MQL and TCL
- Added Advantage on Installation for new Enovia version above R2017x.
- Knowledge on Build deployments and Github repository.
- Working on Engineering and Manufacturing Central added Advantage.
- Strong interpersonal and verbal/written communication skills required.
- Demonstrate excellent communication skills including the ability to effectively communicate with internal team and external customers.
- Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
- Strong work ethic with good time management with ability to work with diverse teams and lead meetings.
- CAD integrations, Unified Product Structure, IIP Classification
Responsibilities:
- Work on customization and configuration of Engineering & Manufacturing central.
- Good experience in Core Java, J2EE, JSP, Servlets, Java Script, jQuery, MySQL/Oracle DB, HTML, XML, CSS
Job description
Customer Onboarding Specialist
You Should be good at: -
· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.
· Co-ordinate with the Product Management / Engineering team for customer reported queries.
· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
What it takes: -
· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).
· Excellent Analytical & Technical Troubleshooting skills.
· Interpersonal skill.
· Presentation skill.
· Great Team Player
Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.
Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.
Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.
Job location: - Bangalore, Karnataka