Accounts Receivable Manager

1. Quality Control & Inspection

• Monitor incoming raw materials (yarn, fabric, accessories) for defects and compliance.
• Conduct in-process inspections during knitting, stitching, and finishing stages.
• Perform final inspection of bags (dimensions, strength, appearance, stitching quality).
• Use tools like AQL (Acceptable Quality Level) for sampling and inspection.

2. Process Monitoring & Improvement

• Analyze production processes to identify quality issues or inefficiencies.
• Implement corrective and preventive actions (CAPA).
• Work on reducing defects, rework, and waste.
• Apply methodologies like Six Sigma or Lean Manufacturing.

3. Testing & Compliance

• Ensure bags meet strength, durability, and load-bearing requirements.
• Conduct tests like tensile strength, seam strength, color fastness, etc.
• Ensure compliance with customer specifications and industry standards.

4. Documentation & Reporting

• Maintain quality reports, inspection records, and test results.
• Track defect trends and prepare reports for management.
• Develop and update standard operating procedures (SOPs).

5. Supplier Quality Management

• Evaluate and audit suppliers of yarn, fabrics, and accessories.
• Ensure incoming materials meet quality standards.
• Coordinate with suppliers for quality improvements.

6. Customer & Audit Handling

• Address customer complaints and implement corrective actions.
• Participate in internal and external audits.
• Ensure compliance with certifications like ISO 9001.

7. Cross-Functional Coordination

• Work closely with production, design, and procurement teams.
• Train workers on quality standards and inspection techniques.
• Ensure quality awareness across the factory floor.

Key Skills Required

• Knowledge of textile/knitting processes
• Problem-solving and analytical skills
• Familiarity with quality tools (Pareto charts, root cause analysis)
• Attention to detail
• Good communication and reporting skills

Title:TeamLead– Software Development

(Lead ateam of developers to deliver applications in line withproduct strategy and growth)

 Experience:8– 10 years

 Department:InformationTechnology

Classification: Full-Time

 Location:HybridinHyderabad,India (3days onsiteand2days remote)

Job Description:

Lookingforafull-time Software Development Team Lead to lead our high-performing Information

Technology team. Thisperson will play a key rolein Clarity’s business by overseeing a development

team, focusingonexisting systems and long-term growth.Thisperson will serveas the technical leader,

able to discuss data structures, new technologies, and methods of achieving system goals. This person

will be crucialin facilitating collaborationamong team members and providing mentoring.

Reporting to the Director, SoftwareDevelopment,thispersonwillberesponsible for theday-to-day

operations of their team, be the first point of escalation and technical contactfor theteam.

JobResponsibilities:

 Manages all activities oftheir software developmentteamand sets goals for each team

member to ensure timely project delivery.

 Performcode reviews andwrite code if needed.

 Collaborateswiththe InformationTechnologydepartmentand business management

team to establish priorities for the team’s plan and manage team performance.

 Provide guidance on project requirements,developer processes, andend-user

documentation.

 Supports anexcellent customer experience bybeingproactive in assessing escalations

and working with the team to respond appropriately.

 Uses technical expertise to contribute towards building best-in-class products. Analyzes

business needs and develops a mix of internal and externalsoftware systems that work

well together.

 Using Clarity platforms, writes, reviews, and revises product requirements and

specifications. Analyzes software requirements,implements design plans, andreviews

unit tests. Participates in other areas of the software developmentprocess.

RequiredSkills:

 ABachelor’s degree inComputerScience,InformationTechnology, Engineering,or a

related discipline.

 Excellentwritten and verbalcommunication skills.

 Experiencewith .Net Framework,WebApplications,WindowsApplications, andWeb

Services

 Experience in developing andmaintaining applications using C#.NetCore,ASP.NetMVC,

and Entity Framework

 Experience in building responsive front-endusingReact.js,Angular.js,HTML5, CSS3 and

JavaScript.

 Experience in creating andmanaging databases, stored procedures andcomplex queries

with SQL Server

 Experiencewith Azure Cloud Infrastructure

 8+years of experience indesigning andcoding software inabove technology stack.

 3+years ofmanaging a teamwithin adevelopmentorganization.

 3+years of experience in Agile methodologies.

Preferred Skills:

 Experience in Python,WordPress,PHP

 Experience in using AzureDevOps

 Experience working with Salesforce, orany othercomparable ticketing system

 Experience in insurance/consumer benefits/file processing (EDI).

• Create/modify scripts using a scripting language such as Perl and the Bitbucket REST API to disable users who have not logged in within a certain timeframe, and to monitor user project/repo permissions based on last commit date/time.
• Every 3 months, run the Jenkins jobs to reprovision the Bitbucket test servers, verify Bitbucket functions properly, then plan and execute the reprovisioning of the production Bitbucket servers
• Every 2 years, plan, install and deploy the latest Bitbucket version in our test environment, updating the Terraform code and Artifactory as required. Upgrade all plugins, test thoroughly, and work with various development teams to have them test as well. Once testing is complete and sign-off has been achieved, plan and run the Jenkins jobs to deploy the latest version of Bitbucket to the production servers.
• Create scripts using a scripting language such as Perl and the Confluence and/or Atlassian Access REST API to disable users who have not logged in within a given amount of time
• Good to have knowledge on BigPicture, EasyBI, Report2Web

Critical Skills to Possess:

• 5+ years of experience in JIRA administration and Bitbucket 
• Experience in Jira, Bitbucket application upgrade on data center.
• Experience re-provisioning of Bitbucket using Jenkins.
• Excellent in Groovy, Java scripting and Perl.
• Experience in SSO implementation on Atlassian tool
• Experience in Atlassian and third part application integration.
• Strong problem solving and analytical skills to solve problems at their root.
• Excellent time management and prioritization of tasks

Must have: ATLASSIAN PTY LTD Ver 7.17.0, Atlassian Cloud, ATLASSIAN PTY LTD Ver 8.6.1 Perl/Python, VB Script, Bitbucket REST API, Bitbucket SSH API, JQL

Good to have: Tomcat, Git, SourceTree, Linux, Terraform, Azure AD SSO, Oracle DB

Preferred Qualifications:

BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibility:

1. Upgrade & Maintenance Expertise

• Proven experience upgrading Jira and Bitbucket (Server or Data Center):
• Integration with Jira and webhook/API-based automation
• Perform pre-upgrade tests and staging environment setup
• Apply patches, hotfixes, and troubleshoot upgrade failures.
• YAML configuration for builds, tests, deploys.

2. System Administration

• Proficiency with Linux/Unix OS (file systems, services, shell scripting)
• Manage file permissions, processes, and system logs
• Deep understanding of project configurations (schemes, workflows, screens, custom fields)
• Advanced Jira workflow design (including conditions, validators, post-functions)
• Automation using Groovy scripting 

3. Network Config, Authentication & Security

• Manage SSL certificates, custom domains, and HTTPS configurations
• Integration with LDAP / Active Directory and troubleshooting of SAML SSO (Okta, Azure AD, etc.)

4. CI/CD Pipelines (Bitbucket Pipelines):

• Running pipeline for the OS remediation

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Skills:-

Javascript, HTML, CSS, Angular.

Responsibilities: -

• Developing and maintaining all server-side network components.

• Ensuring optimal performance of the central database and responsiveness to
front-end requests.

• Collaborating with front-end developers on the integration of elements.

• Designing customer-facing UI and Front-end services for various business
processes.

• Developing high-performance applications by writing testable, reusable, and
efficient code.

• Implementing effective security protocols, data protection measures, and
storage solutions.

• Running diagnostic tests, repairing defects, and providing technical support.

• Documenting Node.js processes, including database schemas, as well as
preparing reports.

• Recommending and implementing improvements to processes and
technologies.

• Keeping informed of advancements in the field of Front-end development.

Required Skills and Professional Expertise:

• Bachelor's degree in computer science, information science, or similar.

• Proven hands-on- experience on Software Development.

• At least one year of experience in Angular js.

• Hands-on-experience in designing application using  Angular js, HTML, CSS, Javascript.

• Profound insights of Angular (Class loading, Memory Management,
Transaction Management etc.)

• Experience in developing Web applications using at least one popular web
framework (MVC)

• Experience with test-driven development.

• Superb interpersonal, communication, and collaboration skills.

• Exceptional analytical and problem-solving aptitude.

• Availability to resolve urgent web application issues outside of business hours.

• Design and develop application with your strong knowledge in .NET
  • Apply your expertise in OOPS and best coding practices, TDD & Solid design Principles.
  • Expertise level implementations of multithreading concepts & You are familiar with Full
  stack development. If you are a developer with strong experience in .Net backend technologies
  and comfortable on frontend technologies like angular, JavaScript HTML, CSS etc.
  • Apply your versatility in choosing appropriate tools and frameworks for the Core
  development procedures
  • Work on large scale complex algorithmic solutions and fine tuning
  • Working on service oriented solutions and micro services architecture and be a part of
  monolithic to micro services re-architecture

• AWS Cloud, CICD, Serverless setups, Monitoring Setup
• Performance setup, scalability in hands experience, Linux expertise, DevOps Operations

• AWS Cloud, CICD, Serverless setups, Monitoring Setup, Performance setup, scalability in hands experience, Linux expertise, DevOps Operations.