Sr. Executive - Media / Ad Operations

Job description

Role & responsibilities:

 At least 2-year of experience as a Remote Support Technician or similar role.

 Bachelor or Diploma degree in Information Technology, Computer Science or equivalent.

 Remote Support Technician in technical support. Similar Iyogi & Quattro Will Be Preferred.

 Ability to work under pressure & ability to prioritize tasks based on urgency and importance

 Motivation to learn new skills and technologies.

 Good understanding of Outlook Installation, Printer Troubleshooting Similar Troubleshooting Process

 Understanding Windows, Macintosh.

 Good time-management skills & Great interpersonal and communication skills.

Preferred candidate profile: Experience in Remote Support US Process, Must Have Experience in Voice Process.

The candidates should have:

·  Strong knowledge on Windows and Linux OS

·   Experience working in Version Control Systems like git

·  Hands-on experience in tools Docker, SonarQube, Ansible, Kubernetes, ELK.

·  Basic understanding of SQL commands

·  Experience working on Azure Cloud DevOps

EXPERTISE AND QUALIFICATIONS

• 14+ years of experience in Software Engineering with at least 6+ years as a Lead Enterprise Architect preferably in a software product company
• High technical credibility - ability to lead technical brainstorming, take decisions and push for the best solution to a problem
• Experience in architecting Microservices based E2E Enterprise Applications
• Experience in UI technologies such as Angular, Node.js or Fullstack technology is desirable
• Experience with NoSQL technologies (MongoDB, Neo4j etc.)
• Elastic Search, Kibana, ELK, Logstash.
• Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
• Exposure in SaaS cloud-based platform.
• Experience on Docker, Kubernetes etc.
• Experience in planning, designing, developing and delivering Enterprise Software using Agile Methodology
• Key Programming Skills: Java, J2EE with cutting edge technologies
• Hands-on technical leadership with proven ability to recruit and mentor high performance talents including Architects, Technical Leads, Developers
• Excellent team building, mentoring and coaching skills are a must-have
• A proven track record of consistently setting and achieving high standards

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.

2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.

3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization

4. Get a Global Exposure: You get to work and deal with our global customers.

5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-

to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven hands-on Software Development experience (Microservices & Springboot)
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience in developing web applications using at least one popular web framework (Spring MVC)
• Experience with test-driven development

Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn and grow a lot more?

We are looking for motivated technical leads with skills in PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

Responsibilities: 

• Technical Leads to provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements 
• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals. 
• Liaising with team members, management, and clients to ensure projects are completed to standard.. 
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. 
• Keeping up-to-date with industry trends and developments. 
• Updating work schedules and performing troubleshooting as required.
•  Writing progress reports and delivering presentations to the relevant stakeholders.
• Framework Conduct peer-reviews and lead reviews and provide feedback.
• Develop, maintain, troubleshoot, enhance and document
  
  

Requirements: 

• 6+ Years of IT industry experience 
• Sound knowledge of PHP Based frameworks (Word press, Laravel, Drupal, Codeigniter JavaScript, HTML, CSS 
• Ability to manage multiple projects and juggle priorities 
• Hands-on experience with SQL/MySQL schema design, SOLID principles, REST API design 
• Sound knowledge of estimation technique & design patterns 
• Excellent technical, diagnostic, and troubleshooting skills 
• Excellent communication, motivational, and interpersonal skills
  
  Perks & Benefits:
  
  
• Work from home/hybrid
• 5 days working 
• Leave compensations 
• Flexible working hours 
• Exposure to the international market
• Medical Insurance

What you need to have:

• Any graduate degree    
• Proven experience in Sales and management of a Sales team
• Experience working in a startup, building the team from scratch.
• Strong leadership and communication skills
• A knack of strategizing to drive actual sales and maximize revenue