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Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

Essential Duties and Responsibilities:

Job Description:

• It’s a Client facing role with a proven experience into security or backup solution sales.
• Meet Monthly/ Quarterly/Yearly target of customer meetings and sales target.
• Identify and close deals into SMB/Enterprise segment.
• Manage a healthy relationship with the OEMs.
• Must have a good understanding of IT Security solutions (Endpoint/Networking/Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset etc) or backup solutions (server backup, desktop/ laptop backup, replication)
• Sell data security and data backup solutions to corporate customers of Jaipur and Mumbai.

Skill Requirements:

Good communication skills.

Mandatory Requirement

At least 2 years’ experience of selling data security or data backup solutions to corporate customers of Jaipur from Jaipur and from Mumbai to Mumbai

Education and/or Work Experience Requirements:

• At least 2 years’ experience of selling data security or data backup solutions to corporate customers of Jaipur from Jaipur and from Mumbai to Mumbai.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given.

Job Requirements:

Minimum Experience: 2 years

Working Days: 6 days Monday to Saturday (3rd Saturday off)

Salary: As per market standards plus incentives

Plus mobile

Ruby on Rails Developer Responsibilities:

• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.

Ruby on Rails Developer Requirements:

• Bachelor’s degree in computer science, computer engineering, or related field.
• Experience working with ruby on rails as well as libraries like Resque and RSpec.
• Ability to write clean ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Experience with AngularJS or BackboneJS.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
• Familiarity with testing tools.

• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
• Guide team development efforts towards successful project delivery.
• Identify and encourage areas for growth and improvement within the team.
• Provide third-level support to business users.
• Research and evaluate a variety of software products.
• Analyze and resolve technical and application problems.
• Develop, refine, and tune integrations between applications.
• Design, develop, and unit test applications in accordance with established standards.
• Participate in peer-reviews of solution designs and related code.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Rules & Responsibilities:

• Design, implement and maintain all AWS infrastructure and services within a managed service environment
• Should be able to work on 24 X 7 shifts for support of infrastructure.
• Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
• Manage the production deployment and deployment automation
• Implement process and quality improvements through task automation
• Institute infrastructure as code, security automation and automation or routine maintenance tasks
• Experience with containerization and orchestration tools like docker, Kubernetes
• Build, Deploy and Manage Kubernetes clusters thru automation
• Create and deliver knowledge sharing presentations and documentation for support teams
• Learning on the job and explore new technologies with little supervision
• Work effectively with onsite/offshore teams

Qualifications:

• Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
• Experience in designing, implementing, and maintaining all AWS infrastructure and services
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
• Hands-on technical expertise in Security Architecture, automation, integration, and deployment
• Familiarity with compliance & security standards across the enterprise IT landscape
• Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
• Solid understanding of AWS IAM Roles and Policies
• Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
• Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
• Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
• Experience in managing and working with the offshore teams
• Familiarity with CI/CD systems such as Jenkins, GitLab CI
• Scripting experience (Python, Bash, etc.)
• AWS, Kubernetes Certification is preferred
• Ability to work with and influence Engineering teams

- Responsible to create and manage iOS Application for both iPhone and iPad using APIs, Third Party SDKs

Required – Swift (MVVM), Objective-C

Designation: Software Engineer

Experience: 1+ Years

Qualification: BE/B.Tech/BCA/MCA

Job Location: Noida Sector 2 (currently work from home)

Job Description:

• 1+ years of experience in Salesforce development.
• Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Visual Force pages, Apex, reports, workflows and

assignment rules)

• Design and develop solutions primarily on the Salesforce platform using Apex programming language and Visual Force
• Develop software solutions using MS tools, Salesforce.com API framework, and 3rd party APIs
• Perform unit testing and defect fixes
• Work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.
• Provide consulting support on processes and systems issues.
• Author and update all technical documents relative to design, delivery, operation readiness and/or custom application development team site.
• Assist Business Analysts in troubleshooting technical issues with standard or custom programs and reports.
• Foster and maintain good relationships with customers and internal IT team members to meet expected customer service levels.
• Track all outstanding work through either the production ticket system or the Project Server.

Desired Skills

• Proven experience implementing solution using APEX, Visualforce, Lightning
• Strong working knowledge of Salesforce Query Language (SQL/SOQL)
• Solid understanding of web technologies, such as JavaScript, JQuery/AngularJS/Bootstrap, AJAX, HTML, DHTML, CSS
• Proficient in WebService Integration
• Experience with Heroku or Lightning Development (SFDC) preferred
• Experience with at least one object-oriented programming language, such as Java, C#, C++

Key Skills

SFDC, Salesforce Apex, Triggers, Work flow, Process builder, validation rules,

Lightning, Visualforce

QUALIFICATIONS

Preferred- BTech/ BE/ MCA/ BCA/ MSc IT/ BSc IT

Interested candidate may revert with the following details:

Total Experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Reason for relocation: