11+ Interactive voice response Jobs in Pune | Interactive voice response Job openings in Pune

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Role & Responsibilities

We are seeking a seasoned Solution Architect to design and lead AI infrastructure and private cloud initiatives. This role focuses on building scalable, high-performance environments to support AI/ML workloads, data platforms, and enterprise applications. The ideal candidate will have deep expertise in private cloud architectures, GPU-based computing, and modern data center technologies, along with the ability to align infrastructure strategy with business and AI innovation goals.

Key Responsibilities-

• Architect and design AI-ready infrastructure platforms, including GPU clusters, high-performance computing (HPC), and storage systems
• Define and implement private cloud solutions using technologies such as OpenStack and VMware
• Design scalable environments for AI/ML workloads, including training and inference pipelines
• Collaborate with data scientists, platform engineers, and infrastructure teams to translate AI requirements into infrastructure solutions
• Drive infrastructure modernization initiatives, including containerization and orchestration using Kubernetes
• Ensure high availability, performance, scalability, and security of AI platforms
• Design storage solutions optimized for AI workloads (e.g., distributed file systems, object storage)
• Implement networking architectures for high-throughput, low-latency data transfer
• Define automation strategies using Infrastructure as Code (IaC) and configuration management tools
• Establish governance, standards, and best practices for AI infrastructure and private cloud environments
• Evaluate emerging technologies and recommend solutions aligned with enterprise strategy
• Provide technical leadership and guidance across architecture, design, and implementation phases

Ideal Candidate

• Strong Solution Architect – AI Infrastructure & Private Cloud profiles
• Mandatory (Experience 1) – Must have 8+years of experience in IT infrastructure, cloud, or data center architecture roles
• Mandatory (Experience 2) – Must have strong expertise in private cloud and virtualization (OpenStack, VMware vSphere) along with solid knowledge of Linux, networking, and storage architectures.
• Mandatory (Experience 3) – Must have hands-on experience designing AI/ML infrastructure, including GPU-based systems (e.g., NVIDIA platforms), HPC, and AI-optimized storage
• Mandatory (Experience 4) – Must have strong experience with containerization and orchestration (Docker, Kubernetes) and IaC/automation tools (Terraform, Ansible)
• Mandatory (Experience 5) – Must have experience designing scalable AI/ML environments for training/inference pipelines, with high-throughput, low-latency networking and distributed storage
• Mandatory (Experience 6) – Must have familiarity with hybrid cloud integration (AWS, Azure, or GCP) and proven ability to lead architecture design with strong stakeholder management.
• Mandatory (Skill) – Must have familiarity with hybrid cloud integration involving AWS, Azure, or GCP.
• Preferred (Skill 1) – Certifications in cloud (AWS/Azure/GCP), Kubernetes, or VMware/OpenStack, along with experience in MLOps platforms and AI lifecycle management
• Preferred (Skill 2) – Knowledge of high-performance networking (InfiniBand, RDMA) and exposure to data lake architectures and big data platforms
• Preferred (Skill 3) – Experience in large-scale enterprise or hyperscale environments.

Job Title: AI Architect

Location: [Pune, Onsite]

Experience: 6+ Years

Employment Type: Full-Time

Working requirements:

Engagement Commitment: 3 months to start with to ensure that the engagement is progressing well.

Deliverable: Minimum Viable Product is already there, enhancement is required

Working Hours Preferable: California Time (which is ~12 hours behind IST), requesting this because then it will be easier to huddle and both US and India team can work simultaneously

About the Role:

We are seeking an experienced and visionary AI Architect to lead the design, development, and deployment of cutting-edge AI/ML solutions. The ideal candidate will have a strong foundation in artificial intelligence, machine learning, data engineering, and cloud technologies, with the ability to architect scalable and high-performing systems.

Key Responsibilities:

• Design and implement end-to-end AI/ML architectures for large-scale enterprise applications.
• Lead AI strategy, frameworks, and roadmaps in collaboration with product and engineering teams.
• Guide the development of machine learning models (e.g., NLP, Computer Vision, Predictive Analytics).
• Define best practices for model training, validation, deployment, monitoring, and versioning.
• Collaborate with data engineers to build and maintain robust data pipelines.
• Choose the right AI tools, libraries, and platforms based on project needs (e.g., TensorFlow, PyTorch, Hugging Face).
• Work with cloud platforms (AWS, Azure, GCP) to deploy and manage AI models and services.
• Ensure AI/ML solutions comply with data privacy, governance, and ethical standards.
• Mentor junior AI engineers and data scientists.

Required Skills & Qualifications:

• Bachelor's or Master’s degree in Computer Science, Data Science, AI/ML, or a related field.
• 6+ years of experience in AI/ML, with at least 2+ years in an architecture or lead role.
• Strong experience with AI/ML frameworks: TensorFlow, PyTorch, Scikit-learn, etc.
• Deep understanding of LLMs, transformers, GPT models, and fine-tuning techniques.
• Proficiency in Python and data processing libraries (Pandas, NumPy, etc.).
• Experience with cloud-based AI services (AWS SageMaker, Azure ML, Vertex AI, etc.).
• Knowledge of MLOps practices, CI/CD for models, and model monitoring.
• Familiarity with data lakehouse architecture, real-time inference, and APIs.
• Strong communication and leadership skills.

Preferred Qualifications:

• Experience with generative AI applications and prompt engineering.
• Knowledge of reinforcement learning or federated learning.
• Publications or contributions to open-source AI projects.
• AI certifications from cloud providers (AWS, Azure, GCP).

Why Join Us?

• Work on transformative AI projects across industries.
• Collaborate with a passionate and innovative team.
• Flexible work environment with remote/hybrid options.
• Continuous learning, upskilling, and growth opportunities.

We are looking for a highly motivated Sales Executive to maintain and develop B2B customer relationships within the food ingredients segment, including Bakery, Protein, Snacks, Premix, Beverages, RTD, RTE, QSR, and online food businesses. The candidate will drive introductions of new ingredients and concepts to existing and new customers, ultimately growing the business in line with company sales policies.

Key Responsibilities:

1. Manage sales operations by exploring customer needs and requirements.
2. Align sales strategy with marketing approach, including product/market segmentation, pricing, positioning, and business drivers.
3. Continuously monitor market trends and competitors to provide value-added solutions.
4. Translate sales budgets into actionable objectives, focusing on customer centricity.
5. Take direct responsibility for sales targets and ensuring a superior customer experience.
6. Drive new business development through concept selling and build a robust project pipeline for ingredients.
7. Collaborate cross-functionally across the organization to create distinctive value.

Requirements

• Strong understanding of B2B sales in the food ingredients or related industry.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and in a team, manage multiple accounts, and meet targets.
• Market awareness and strategic thinking to compete effectively.

Additional Notes:

• Freshers can apply for Mumbai location and New Delhi.
• Male candidates only.

Benefits

• Learning and professional development opportunities
• Exposure to on-ground marketing and customer interaction
• Career growth and advancement

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

Title:- Jira Consultant

Location:- Indore/Bangalore/Pune/Gurgaon

Contract Duration: 6-12 months 

Job Description

Understand our business and advise on the best way to use JIRA

Help implement governance of our JIRA usage

Ensure JIRA projects are standardised for development teams

Document our usage of JIRA

Create training material for new hires

SME on workflow, plugins and all JIRA functionality

Consult with teams on how to use JIRA effectively – PMO, PLM Team, Solution Team, Leadership, Business Analysts, Tribe Leads, etc

Setup and maintain reports

Advise on best practices for maintaining JIRA.

Experience required

Experience of designing and managing large scale JIRA deployments in software development environments using agile.

We are looking for a skilled React.js Developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.