11+ Interactive voice response Jobs in Pune | Interactive voice response Job openings in Pune

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

As an L1/L2 Data Scientist, you’ll work alongside experienced engineers and data scientists to solve real-world problems using machine learning (ML) and generative AI (GenAI). Beyond classical data science tasks, you’ll contribute to building and fine-tuning large language model (LLM)– based applications, such as chatbots, copilots, and automation workflows.

Key Responsibilities

• Collaborate with business stakeholders to translate problem statements into data science tasks.
• Perform data collection, cleaning, feature engineering, and exploratory data analysis (EDA).
• Build and evaluate ML models using Python and libraries such as scikit-learn and XGBoost.
• Support the development of LLM-powered workflows like RAG (Retrieval-Augmented Generation), prompt engineering, and fine-tuning for use cases including summarization, Q&A, and task automation.
• Contribute to GenAI application development using frameworks like LangChain, OpenAI APIs, or similar ecosystems.
• Work with engineers to integrate models into applications, build/test APIs, and monitor performance post-deployment.
• Maintain reproducible notebooks, pipelines, and documentation for ML and LLM experiments.
• Stay updated on advancements in ML, NLP, and GenAI, and share insights with the team.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, Statistics, or a related field.
• 2.5–5 years of experience in data science, ML, or AI (projects and internships included).
• Proficiency in Python with experience in libraries like pandas, NumPy, scikit-learn, and matplotlib.
• Basic exposure to LLMs (e.g., OpenAI, Cohere, Mistral, Hugging Face) or strong interest with the ability to learn quickly.
• Familiarity with SQL and structured data handling.
• Understanding of NLP fundamentals and vector-based retrieval techniques (a plus).
• Strong communication, problem-solving skills, and a proactive attitude.

Nice-to-Have (Not Mandatory)

• Experience with GenAI prototyping using LangChain, LlamaIndex, or similar frameworks.
• Knowledge of REST APIs and model integration into backend systems.
• Familiarity with cloud platforms (AWS/GCP/Azure), Docker, or Git.

We are looking for a Senior Java Developer with 6+ years of experience to join our team. The ideal candidate should have strong expertise in Java, Spring Boot, Microservices, and Cloud Technologies. You will play a key role in designing, developing, and optimizing scalable applications while mentoring junior developers and ensuring best coding practices.

Key Responsibilities:

• Design, develop, and maintain Java-based enterprise applications.
• Implement and optimize Microservices Architecture using Spring Boot.
• Develop, test, and deploy RESTful APIs and Web Services.
• Work with SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
• Ensure application scalability, security, and performance.
• Collaborate with DevOps teams for CI/CD pipeline integration.
• Work with Cloud platforms (AWS, Azure, or GCP) for cloud-native development.
• Implement best practices for coding, testing, and deployment.
• Lead code reviews, mentor junior developers, and contribute to architectural decisions.
• Troubleshoot production issues and provide effective solutions.

Required Skills & Experience:

• 6+ years of hands-on experience in Java development.
• Strong expertise in Spring Boot, Spring MVC, and Spring Security.
• Experience with Microservices Architecture and containerization tools like Docker/Kubernetes.
• Proficiency in SQL & NoSQL databases (MySQL, PostgreSQL, MongoDB, Redis).
• Hands-on experience with RESTful APIs, messaging systems (Kafka, RabbitMQ), and authentication mechanisms (OAuth, JWT, SAML).
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD).
• Experience in Agile/Scrum development methodologies.
• Strong knowledge of multi-threading, concurrency, and design patterns.

• Align with product managers, business analysts, developers, and other stakeholders to gather product inputs.
• Understand and decipher user journeys while drafting product flows.
• Be able to accept creative feedback and inculcate the same in their writing.
• Highly creative with excellent communication and team player abilities.
• Understand the Transportation industry.
• Research fintech industry snippets (combining online sources, interviews, and studies).
• Prepare well-structured product flows using research, writing techniques, and logic.
• Coordinate with marketing and design teams to illustrate product draft.
• Ensure all-around consistency (style, fonts, images, and tone).

• We are looking for someone with 3-9 years of overall working experience as Content writer.
• Bachelors/Master’s degree in any discipline.
• Ability to meet deadlines and willingness to explore new domains.
• Proven work experience as a Content Writer, Copywriter, or similar role.
• A team player willing to do what it takes.
• Experience doing research using multiple sources.
• Familiarity with product writing and its nuances.
• Able to create audio/video content for product.
• Excellent writing and editing skills in English.
• Ability to communicate technical aspects to people with non-IT background.

EDUCATION: MBA/PGDM in Marketing, Bachelors in Marketing, or related experience in marketing / Bachelor’s or master’s degree in marketing or a related field

EXPERIENCE: 3-5 years of experience in Digital Marketing, SEO, & Social Media content creation and functions in Service Industry. Proven working experience in digital marketing, particularly within the B2B Industry.

WORK-LOCATION:

Koregaon Park, Pune. Onsite. Full time employment

COMPETENCIES / SKILLS:

This position will be responsible for Digital Marketing Strategies, managing marketing agencies, managing a team of SM associates, generating organic and paid leads from electronic, social, and digital media. The profile would require to:

• Develops digital marketing strategy by studying target market, tracking changes in given metrics to achieve the marketing goals, identifying customers and their current and future needs, and monitoring the competition.
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and PPC advertising campaigns.
• Collaborates with internal & external teams to create content and SEO strategies and optimize user experience.
• Experience in setting up and optimizing PPC campaigns on Google & Facebook.
• Designs, builds, and maintains our social media presence.
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, Search Console Hubspot, WebTrends, SEMRush, etc.)
• Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
• Measures and reports performance of all digital marketing campaigns and assesses against goals KPI.
• Identifies trends and insights, and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
• Maintains digital marketing staff job results by counselling and disciplining employees; and planning, monitoring, and appraising job results.
• Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

PERSONALITY & OTHER TRAITS:

• Should be highly up-to-date with changing marketing trends web technology
• Must have good writing skills with attention to details.
• Designs, builds, and maintains our social media presence.
• Must be able to think creatively about innovative approaches to marketing and increase brand awareness.
• Excellent communicator, Smart, Charming, Extrovert, Disciplined, Punctual, Mature & Good team player.
• Good IT skills in Word, Excel, Outlook & Presentation.
• Working knowledge of HTML, CSS, word-press website development and constraints.

Key Skills

Social Media Content Creation / SEO / Content Marketing/ B2B Marketing / SEM / Backlinks Building / Campaign Management / Facebook Ads / Google AdWords

Greetings from Sapper Software Pvt Ltd

Sapper.ai is a cloud native integration platform. Businesses use us to connect their applications, automate and optimize their processes and data connections. Sapper.ai is unique in our ability to connect and move data using any method (APIs, integrations, batch and streaming). We embed AI throughout the platform to proactively recommend integrations and process automations to business users freeing them up from mundane and time consuming tasks.

Website: https://www.sapper.ai/

Senior Java Developer : 3 to 7 years

Work Location: Work in the office at Baner, Pune

Job Requirements:

• Relevant experience in Java 1.7 or higher / J2EE Java development.

. Have experience of agile systems development methodologies such as SCRUM

• Experience in designing the solution and implementation.
• Is a communicative, positive, outgoing and driven team player.
• Solution-oriented, see opportunities and proactively proposing new solutions, speak and write fluently in English.

Skill Set Required:

• Experience in Java 8.
• Experience in Spring Boot and other spring framework like Spring data, AOP etc.
• Experience in MongoDB/ Kafka / RabbitMQ etc.
• Experience in REST API
• Have worked on microservices
• Should have worked on minimum 2- 3 projects
• Experience in writing effective Unit test case for better coverage.
• Experience in writing good quality code by following code quality tools likes SonarQube etc.

Roles and Responsibilities

- Relevant work experience in Java 1.7 or higher / J2EE Java development.

. Have experience of agile systems development methodologies such as SCRUM

- Experience in designing the solution and implementation.

- Is a communicative, positive, outgoing and driven team player.

- Solution-oriented, see opportunities and proactively propose new solutions, speak and write fluently in English.

Desired Candidate Profile

- Experience in Java 8.

- Experience in Spring Boot and other spring frameworks like Spring data, AOP, etc.

- Experience in MongoDB/ Kafka / RabbitMQ etc.

- Experience in REST API

- Have worked on microservices

- Should have worked on a minimum of 2- 3 projects

- Experience in writing effective Unit test cases for better coverage.

- Experience in writing good quality code by following code quality tools likes SonarQube etc.

Mandatory - Core Java / Java 8 & Spring Boot,

Good to have - MongoDB/Kafka / RabbitMQ / Micro Services

If you are interested and matching as per requirements, kindly share your updated CV and below details on hemant dot hingmire at sapper dot ai 

Total Experience?

Relevant Experience?

Core Java?

Java 8?

MongoDB/Kafka / RabbitMQ?

Springboot?

Microservices?

Current Company?

Current CTC?

Expected CTC?

Notice Period (Max 30 days)?

Tentative Date to Join Us?

Reason for Change?

Offer in Hand (Yes/ No) Annual CTC?

Living in Pune Yes / No?