11+ Interactive voice response Jobs in Pune | Interactive voice response Job openings in Pune

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Job Title: Salesforce Developer

Location: Noida, India

Type: Full-time | On-site

Experience Required: 3 to 8 Years

 About the Role

We are actively hiring a Salesforce Developer to join our fast-paced and innovative team at ROL Consultancy, based in Noida. This is a unique opportunity to work on high-impact Salesforce projects that empower businesses to grow, streamline processes, and improve customer experience. If you're confident in writing code, enjoy solving complex problems, and are passionate about the Salesforce ecosystem, we want to hear from you!

 Key Responsibilities

• Design, develop, and deploy robust Salesforce solutions using Apex, Visualforce, Aura Components, and Lightning Web Components (LWC).
• Configure Salesforce environments with custom objects, validation rules, flows, workflow rules, and process builders.
• Build and manage complex integrations with third-party systems via REST/SOAP APIs.
• Write efficient and scalable Apex classes, triggers, and batch jobs.
• Participate in code reviews, unit testing, and release cycles using Git and version control tools.
• Ensure data integrity, troubleshoot issues, and manage data migrations as required.
• Collaborate cross-functionally with Product Owners, QA, UI/UX teams, and fellow developers to deliver features and enhancements.
• Uphold and contribute to best coding practices, documentation, and technical design.

 Must-Have Qualifications

• 3 to 8 years of hands-on Salesforce development experience.
• Proficiency in Apex, SOQL, Aura, LWC, and Visualforce.
• Solid understanding of Salesforce declarative tools: Flows, Process Builder, Validation Rules, Workflow Rules.
• Demonstrated expertise in building and consuming Salesforce integrations (REST/SOAP).
• Strong understanding of trigger frameworks and object-oriented programming.
• Experience with Git, Bitbucket, or similar version control systems.
• Certified Salesforce Platform Developer I (Developer II is a significant advantage).
• Bachelor’s degree in Computer Science, Engineering, or related field.

 Preferred/Bonus Skills

• Exposure to CI/CD tools and DevOps practices in Salesforce.
• Experience working with Sales, Service, or Experience Cloud.
• Knowledge of Agile/Scrum methodologies.
• Excellent debugging, problem-solving, and communication skills.
• Strong grasp of code quality, reusability, and performance optimization

We are looking for a Java Developer with 1–3 years of experience for our Bangalore location. The candidate should have strong expertise in Core Java concepts (OOPs, Collections, Exception Handling, Multithreading) along with hands-on experience in Spring, Spring Boot, Hibernate/JPA, RESTful APIs, and Microservices. Proficiency in SQL databases (MySQL/PostgreSQL/Oracle), Maven/Gradle, and Git is essential. The role requires excellent problem-solving, coding, and debugging skills, with additional exposure to cloud platforms (AWS/Azure/GCP), CI/CD tools (Jenkins, Docker, Kubernetes), and Agile methodologies being an added advantage. During interviews, the panel should focus on evaluating the candidate’s Java fundamentals, Spring Boot/REST API development, database optimization, problem-solving abilities, and coding/debugging skills.

About Propacity:

Propacity is a leading real estate company committed to transforming the real estate landscape through innovative technology and data-driven solutions. Our mission is to empower stakeholders in the real estate ecosystem with cutting-edge tools and insights. We are seeking a passionate and creative Content Writer Intern to contribute to our dynamic marketing team.

Responsibilities:

Content Creation:

-Collaborate with the marketing team to produce compelling and informative content for various platforms, including blogs, articles, social media, and website copy.

-Conduct in-depth research on real estate industry trends, market analysis, and related topics.

SEO Optimization:

-Work closely with the SEO team to optimize content for search engines and improve organic visibility.

-Implement best practices for keyword usage and on-page SEO.

Social Media Engagement:

-Assist in the creation and scheduling of engaging social media content.

-Monitor social media channels for industry trends and contribute to relevant conversations.

-Cross-Functional Collaboration:

-Coordinate with design, product, and data analytics teams to ensure content aligns with brand guidelines and messaging.

-Participate in brainstorming sessions to generate creative ideas for content campaigns.

Data Analysis:

-Utilize analytics tools to track and analyze the performance of content.

-Provide insights and recommendations based on data to enhance content effectiveness.

-Professional Development:

-Stay informed about industry developments, content marketing trends, and emerging technologies.

-Actively seek feedback and incorporate it into continuous improvement.

Requirements:

-Currently pursuing a degree in Marketing, Communications, Real Estate, or a related field.

-Exceptional written and verbal communication skills.

-Strong creative thinking and storytelling abilities.

-Ability to work independently and collaboratively in a remote or office setting.

-Basic understanding of SEO principles and content optimization.

-Familiarity with social media platforms and trends.

-Proficiency in Microsoft Office and/or Google Workspace.

Benefits:

-Hands-on experience in content creation and marketing within the real estate and technology sectors.

-Exposure to a fast-paced and innovative work environment.

-Mentorship and guidance from experienced professionals.

-Networking opportunities within the real estate and tech industries.

Job Location: Kharadi, Pune.

About CITTA

The Lexicon Group, under the leadership of Pankaj Sharma has journeyed from very humble beginnings and has seen an upward growth year after year. The Lexicon Group started from education but has now diversified to other sectors like FMCG, Ed-tech, Law Aggregator Platform, Media, Fitness etc. The latest addition to the kitty of The Lexicon Group has been a newspaper (Pune Mirror and Civic Mirror), which has been taken over from the Times of India Group. The motto for The Lexicon Group is mindfully chosen ‘Believe in Yourself’, probably the three strongest words listed together which have the potential of changing lives if you believe in them and that is what Lexicon group try to ensure.

CITTA (Lexicon Lifestyle Private Limited) is a premium-quality natural baby bath and skincare brand that is safe, tested and gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, and Allergens and are Dermatologically Tested. We are a cruelty-free brand. We are expanding our core team, which is determined to achieve results.

Job Description

• Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.
• Effective, consistent and reader-friendly writing style.
• Strong English writing skills and basic familiarity with the internet and search engines.
• Capable of writing an article on any subject, theme, blog or website.
• Ability to manage in a fast-paced and deadline-driven environment.
• Concise, clear and confident communication.
• Highly organized and self-motivated to establish and achieve goals.
• Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms.
• Work closely with content marketing and digital marketing to produce content that generates results
• A content writer should clearly understand the objectives, and target audience, and assure the content is user-friendly and keyword/SEO Optimized.
• Writing content as needed, including blogs, articles, web pages, etc.
• The content should be informative and engaging and should enable visitors to get their information promptly and efficiently.

Content and Relationship Manager Requirement

• Bachelor’s Degree in Mass Communication, English and Related field
• 1-2 years experience in writing content
• Strong communication and interpersonal skills and ability to build and maintain relationships
• Highly articulate with experience in developing content based on consumer needs or data insights
• Excellent command of written and spoken English, as well as an ability to assess visual communication, to enable evaluation of motivating, accurate and effective communications.
• Innovative, self-reliant and determined approach to duties with an ability to work and think creatively

• Attentive to detail and organized
• Must be self-motivated and flexible.

-          Experience of Core Java, REST-API and Micro-Services development,

-          Experience of Spring boot framework

-          Strong Object-oriented concepts, Design Patterns

-          Experience of SQL/NoSQL

-          Well versed with Cloud Development technologies and Microservices architecture.

-          CICD pipeline understanding, CICD tools such as Jenkin, Github etc.

-          Experience designing data flows e.g. streaming, batch processing, parallel  execution (Kafka, Kinesis, etc.)  

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.

• Hands-on experience with various Microsoft technologies like .Net, ASP.Net, WCF, Web API, MVC SharePoint and/or Azure.
• Effective project and work-stream management.
• Strong understanding of Agile methodology and processes.
• Managing, mentoring and developing individuals into strong leads.
• Managing project effectively by defining milestones and schedules.
• Critically evaluating information gathered from multiple sources and reconciling conflicts.
• Interacting effectively with both technical and non-technical members on the team.
• Managing risks related to people, technology and processes.
• Ensuring adherence to standards and best practices.

Desired Profile:

• Minimum 10+ years of experience of shipping high quality software.
• Minimum 2 years’ experience of people management with proven track record of building and growing strong teams.
• Strong technical skills with computer science background or equivalent experience.
• Quick learner, ability to multi-task and work under pressure, and work with geographically distributed teams.
• Ability to influence management through presentations, written and verbal communication.
• Great leadership skills to work effectively with.
• Preferred candidates with valid US B1 visa and available to travel onsite at a very short notice.