11+ Interactive voice response Jobs in Pune | Interactive voice response Job openings in Pune

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Role & Responsibilities

Minimum required Accountabilities for this role-

• Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
• Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
• Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
• Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
• Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
• Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.

Additional Accountabilities pertaining to the role-

• Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
• Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
• Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
• Contribute to the development of internal research standards, methodologies, and best practices.

Ideal Candidate

• Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
• Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
• Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
• Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
• Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
• Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
• Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
• Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
• Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
• Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
• Candidates from institutes with strong behavioral research exposure are preferred
• Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
• Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
• Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
• Preferred (Gender) : Female candidates are highly preferred

Dear candidate,

We are urgently hiring Electrical Engineers at Maharashtra.

Role : Installation Supervisor (ITMS)

Designation: RTMC Supervisor

Department: Traffic

Experience : 3-5 Yrs

Locations: Maharashtra

Educational Qualification: Diploma or Degree with EC or Electricals

Position Summary:

The ITMS (Intelligent Traffic Management System) Installation Supervisor is responsible for overseeing the installation, setup, and commissioning of ITMS components on-site. This includes managing installation teams, ensuring quality standards, troubleshooting issues, and ensuring all systems are installed on time, within budget, and according to project specifications.

1     Key Responsibilities:

• Installation Oversight: Supervise and coordinate the installation of ITMS components including Variable Message Signs (VMS), traffic sensors, cameras, controllers, and other equipment at various locations.
• Team Management: Lead and manage the installation crew, assigning tasks, setting priorities, and ensuring efficient and safe work practices are followed.
• Site Coordination: Liaise with other departments, contractors, and stakeholders to ensure smooth coordination between various teams working on the project. Ensure site readiness for installation activities and resolve any site-related issues.
• Troubleshooting & Problem Solving: Identify and resolve any installation issues or technical challenges promptly to minimize delays and ensure smooth system integration.
• Safety Compliance: Ensure adherence to safety protocols on-site, including the use of proper personal protective equipment (PPE) and compliance with local regulations.
• Documentation & Reporting: Maintain accurate records of installation activities, including daily progress reports, equipment inventories, and site conditions. Provide regular updates to the Project Manager
• System Testing & Commissioning: Supervise the initial testing of installed systems, ensuring all equipment is functioning properly before handover to the operations team.

2     Skills and Qualifications:

• Education:
• A degree or diploma in Electrical Engineering, Electronics, or a related field.
• Certification in project management or installation supervision (preferred).
• Experience:
• Minimum 3-5 years of experience in supervising installations of traffic management systems, electrical systems, or similar infrastructure projects.
• Hands-on experience with ITMS equipment and technology (VMS, traffic sensors, cameras, etc.) is highly desirable.
• Technical Skills:
• Knowledge of ITMS system components and their installation requirements.
• Familiarity with electrical systems, cabling, and network configurations.
• Basic understanding of traffic management principles and systems integration.

3     Working Conditions:

• Environment: Work will primarily be conducted at outdoor sites, including highways, construction zones, and other infrastructure locations.
• Physical Demands: The role may involve physical labor, including lifting heavy equipment, climbing, and working in challenging environmental conditions.
• Travel: The position may require travel to various project sites as needed.

Thanks & Regards,

Minakshi Soni

Executive-Talent Acquisition 

Rigel Networks Pvt. Ltd

looking for Trainer who has experience on any one in Data Analytics Tableau, Power BI, Excel, MYSQL

Job description

Experience: At least 1 year of experience in imparting trainings Bachelor / Master degree in any field

Requirements :

• Good interpersonal with excellent communication skills
• Imparting Training on Tableau, Excel,SQL, Python or R Programming, Statistics.
• Good understanding of Data Analysis concepts and understanding of Machine Learning, Big Data, Business Intelligence Tools.
• Conduct online and classroom training sessions by providing practical use cases and assignments
• Able to cater College Seminar, Workshop, Corporate training.
• Provide Interview Preparation and placement assistance to students
• Manage Data Analytics Training Content including Session Presentations, Assignments, and Quizzes.

Job Location: Pune/Bangalore/ Hyderabad/ Indore

• Very good knowledge of MuleSoft components.
• Prior work experience in setting up a COE using MuleSoft Integration Software.
• Good understanding of various integration patterns.
• Ability to deliver projects independently with little or no supervision.
• Previous experience working in a multi-geographic team.
• Previous experience with best programming practices.
• Good written and oral communication skills – English.

Key Responsibilities:

• Write creative JDs and post/advertise them on various job portals.
• Review and understand technical job requirement and screen the candidates accordingly
• Review applicants to verify if position requirements are met
• Source potential candidates on niche platforms.
• Research new technologies
• Perform pre-screening calls to analyze applicant's’ abilities
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
• Coordinate with IT team leaders to forecast department goals and hiring needs
• Craft and send personalized recruiting emails with current job openings to passive candidates
• Keep up-to-date with new technological trends and products
• Follow up with candidates

Skills and Experience:

• Proven work experience as a Technical Recruiter or Recruiter (3+yrs)
• Knowledge on the technical know how, to screen the candidate initially.
• Hands-on experience with various interview formats (e.g. phone, Skype and structured)
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
• Excellent verbal and written communication skills
• Ability to build strong relationships
• Self-confidence and self starter
• Logical and analytical approach to problem solving.
• Has passion to constantly exceed own quality benchmarks.

Responsibilities : 

- Developer responsibilities include, but are not limited to the following:

- Experience as a Sun Certified Java Developer with proven hands-on Software Development experience. We use Java 8

- 4-10 years java development experience with JSE/JEE, Java-based Micro-services framework, and implementation, Spring framework, Hibernate framework, SQL, etc

- Hands-on experience on Spring boot & SPARK Microservices and OSGi specifications

- Strong knowledge of micro-service logging, monitoring, debugging, and testing

- Implementations experience of micro-service integration, packaging, building automation, and deployment

- At least two years experience in SOA & Microservices based process applications using BPM (Activiti/JBPM/Camunda)

- Object-Oriented Analysis and design using common design patterns.

- Insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)

- Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)

- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC, Spring Boot)

Qualifications: BS/MS degree in Computer Science, Engineering or a related subject and a minimum of 8 years of professional work experience in a mid-d or large corporate Information Technology environment. Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once. Comfort with ambiguity and ability to navigate uncertainty.

JD Project Materials Coordinator

Company: MSPL

Primary Location:  MSPL Pune

Job:  Warehousing and Material Control

Schedule:  Full-time

Employment Type:  Staff

Job Level:  Experienced

Reporting Manager Title:  General Manager JD Project

: 

KEY ACCOUNTABILITIES OF POSITION:

• Provides input to the Project Procurement Plan and Project Material Responsibility Matrix.
• Responsible for the Project Material Management Plan & the Project Material Management Procedures and ensures alignment with Engineering, Purchasing, Logistics and Installation, O&M.
• Provides input to the Engineering Material requirements and verification of Quantities & Contingencies to support Installation, O&M required on Site as per Installation, O&M philosophy.
• Liaison with Project Team Requisitioning Engineers to support requirements of ERP based Material Management System & downstream Procurement & Installation, O&M activities (Expediting, Logistics & Site Material Management).
• Responsible for coordinating procurement activities and progress reporting to Project Management.
• Responsible for improvements of MSPL Material Management policies, procedures & work process.

ESSENTIAL SKILLS / COMPETENCIES REQUIRED:

Job Specific:

• A thorough knowledge of Mechatronics & material management practices within the process automation industry (typically water-wastewater).
• Strong knowledge & understanding of material requisitioning, expediting, logistics, site material management & shop & field fabrication.
• General knowledge of Process Automation electrical and instrumentation materials.

Standard Competencies

Experience:

Required:

• 7+ years, with a minimum of 5 years project material management experience in a multi-discipline team environment.

Guide:

• Minimum of 7 years mechatronics engineering experience in oil and gas, petrochemical industry or equivalent, or water- west water
• Minimum of 5 years’ experience in a project material management or coordination role, or
• Minimum of 5 years’ experience as material controller or material coordinator.
• Additional experience in Installation, O&M site, supply logistics or offsite module/spool fabrication is an advantage.
• Minimum of 3 years’ experience in operating ERP based material management system is required.

Qualifications, Accreditation, Training:

Required:

• A recognised degree / diploma in the relevant discipline or equivalent.

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Creating APIs and backend systems
• Scraping sites and creating backend dashboards for data management
• Experience with React.js and native is a plus but not required
• Backend infrastructure management and deployment
• Experience with MongoDB, Express is a plus.

Biddano  is seeking for an analytical, result driven, multi-skilled candidate  for design for the position of Backend Developer. He/She will be responsible for  programming languages and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems and create a more seamless experience for users.

 The ideal candidate will have strong personal accountability for results, strong commitment to teamwork in support of the company's success, adherence to ethical business practices, and comfort operating in a start-up environment with an ability to prioritize and drive actions to closure.

a start-up environment with an ability to prioritize and drive actions to closure.

Backend Developer

Responsibilities:

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional REST APIs Using Django/Python or NodeJs
• Troubleshoot and debug applications
• Perform unit test cases to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to identify new features
• Follow emerging technologies

Skills Required:

• Proven work experience as a Back-end developer
• In-depth understanding of the entire web development process (design, development and deployment)
• Hands on experience with programming languages like Python (Required), typescript(Required),  Java.
• Working knowledge of CMS framework
• Familiarity with back-end languages (e.g. HTML, JavaScript and CSS)
• Excellent analytical and time management skills
• Backend:
• Django/DjangoREST, Python (Prefered) or NodeJs. 
• Good experience of microservices. 
• Hosting and Deployment Solutions:
• Good understanding of AWS which includes(All required):
• Good expertise in Linux.
• EC2 instance management.
• Scalability (Horizontal or Vertical) which includes autoscaling.
• Proper use of S3 for static file management. 
• SNS or AWS email service.
• AWS resource cost optimization. 
• Proper knowledge of Load Balancers.
• Teamwork skills with a problem-solving attitude

Experience :

• Minimum 4-7 years of  experience as a Backend Developer 
• B.tech Computer Science, Engineering or similar relevant field