11+ Interactive voice response Jobs in Pune | Interactive voice response Job openings in Pune

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Job Description

Ruby on Rails

The key aspects of this role:

·    Design, build, and maintain scalable applications using Ruby

·    Contribute to the entire implementation process including driving the definition of improvements based on business needs

·    Act as a subject matter expert for Application Software developers and Engineers

·    Handle server-side code for a production platform and contribute to new features.

To be the right fit, you'll need:

·    Must have ROR as primary skill with good experience in server side scripting

·    Must have used Ruby as scripting language & Rails as framework

·    Good understanding & hands on experience on any frameworks in ruby : Watir, Capybera, Faraday

·    Rest Web API development (Server & Client) experience will be an added advantage.

·    Understanding of HTML/CSS/Angular JS will again an added advantage 

·    Good knowledge in DevOPS tools

·    Experience to work in agile scrum model projects

Location: Pune, Hyderabad, Gandhinagar

Very strong core Java/Spring developer

• Decent experience in implementing observability (monitoring/alerts) for Java apps

• Working experience in using CI/CD pipelines.

• Capable of working with scripting languages.

• Knowledge of Tibco BW is optional and we can upskill him in case he has other desired skills.

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• (Add other responsibilities here that are relevant)

• Proficient with Objective-C or Swift (depending on project requirements), and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration
• (Make sure to mention any frameworks, libraries, or any other technology relevant to your project)
• (List education level or

What you need to have:

Route to Smile is a patient-centric, tech-oriented brand in the Healthcare space.

With a team of experts and a mission to continuously innovate, Route to Smile is revolutionizing the Healthcare industry by providing customized solutions to facilitate accurate and precise clinical outcomes and patient-specific care with a focus on technological service delivery.

As a part of their latest offerings, Route to Smile is leveraging leading technologies including IoT, Industry 4.0 and AI/ML to further enable healthcare professionals to improve patient engagement and drive overall practice growth.

We are looking for an enthusiastic and motivated individual who is willing to work in Java technologies, with experience on front-end languages and libraries (e.g. Angular, HTML/ CSS, JavaScript, XML, jQuery, Vue.js, React) and its related back-end languages (e.g. Java) and frameworks (e.g. Spring boot, Node.js, Spring MVC, Hibernate, Struts, etc.) and who are also willing to work in challenging environment.

The candidate will be an integral member of a team that will employ the latest techniques and best practices in software development and utilize best-in-class tools and frameworks to build a first-of-their-kind cloud-agnostic, enterprise-class large-scale SaaS application.

• Responsible for building the architecture, key components, and middleware of the platform and developing fully multi-tenant systems
• Develop workflow management functions
• Develop REST APIs, as well as contribute to the overall API framework
• Implement solutions using iterative processes, Agile development methodologies and test-driven development
• Being a senior developer, you will also be required to lead a team of junior developers.

• 5 to 9 years of development experience with Java and related front-end and back-end technologies, and experience working in a distributed systems environment.
• Extensive experience in developing full stack end-to-end scalable and distributed applications.
• Experience in SaaS Application architecture & design and working with database modeling and design concepts. Understanding of database design and maintenance and experience with SQLite, PostgreSQL, and MySQL.
• Experience with developing loosely coupled design, Micro-services development, message queues, and customized application deployment using RESTful services, implementing REST APIs with Spring or JAX-RS.
• Working knowledge of either Spring boot, Spring MVC, Hibernate, Struts Framework, building REST based Web Services using Java EE Standards
• Have experience in single sign-on, multi-factor authentication and security background.
• Knowledge of Business Process Model and Notation (BPMN 2.0) workflow engines such as Activiti, jBPM, Orchestra, and Flowable, however not mandatory.

• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
• Good understanding of HTML5, CSS3, JavaScript.
• Good familiarity with Linux operating system, managing Linux servers and using AWS (EC2, S3).
• Familiarity with administering, automating, and deploying to cloud-based environments such as AWS, Google Cloud Platform, or Azure, or working experience with Kubernetes.
• Should have used GIT.
• Understanding of search technologies such as Solr, ElasticSearch, and Lucene
• Have working knowledge in CI/CD pipelines (Concourse/Jenkins), and at times wear multiple hats to double up as Dev Ops
• Experience being part of product teams and in handling integrations, good at communication and teamwork skills.
• Strong emphasis on quality and the ability to deliver quickly and consistently.
• Self-driven and motivated to work with cutting edge technology.

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.

Responsibilities

• Developing new user-facing features using ReactJS
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Understand business requirements and translate them into technical requirements
• Building robust applications that can handle both unexpected errors and heavy load

• 3+years experience in Reactjs
• Strong proficiency in JavaScript and Typescript
• Strong Knowledge of Redux/React Context/Hooks
• Strong Knowledge of frontend end technologies such as HTML/CSS
• Experience developing with responsive applications
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools like Webpack or Create React App
• Familiarity with Git