11+ Interactive voice response Jobs in Pune | Interactive voice response Job openings in Pune

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

We are looking for an experienced Content Writer with a strong understanding of the B2B or SaaS/Healthcare industry and writing content accordingly. As a content writer at Nirmitee, he/she will play a key role in creating compelling write-ups focused on that are best suited for our target audience and industry.

Roles and Responsibilities:

• Conduct deep research and write high-quality content in the form of website content, blogs, articles, case studies, newsletters, PR, etc.
• Implement the SEO best practices in writing to increase traffic and engagement through on-page SEO.
• Collaborate with the rest of the marketing, designers, and technical teams to ensure that you align with the company's voice.
• Write content according to the latest updates and industry standards, and align with the brand voice and tone.
• Regularly analyze the market and make necessary updates and changes to the website content to keep the site polished and updated.
• Identify the target audience and analyze customer needs to address content gaps and create content to fill these gaps.

Job Summary

• Candidate will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
• Candidate should have experience in GitHub, knowledge of DevOps is a plus
• Experienced in designing and implementing web portals, experience with DNN is must
• Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON.
• Experience in Agile project management methodology
• Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
• The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow

Duties and Responsibilities

• Understand business requirements to apply logic to integrate functionalities
• Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
• Understand how FTP server is setup for the site
• Understand system/site technical requirements and suggest enhancements if applicable
• Designing, coding, unit Testing, and integration with Database
• Handle site deployment
• Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.

Qualifications

Education / Certification

• B.E. / B.Tech. /MSC in Computer Science or IT.
• MCAD/MCSD/MSITP/MCPD

Technical Expertise

• ASP/ASP.NET/VB.NET/MVC/C#/SQL Server 2012+
• HTML, Javascript, Jquery, CSS, Bootstrap
• GitHub/DevOps, Azure
• Web API/ Web Services, Email Services

Skills and Abilities

• Be able to work with diverse global teams and in an individual contributor role as needed
• Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
• Strong task management skills including time management, and ability to manage multiple projects simultaneously
• Flexibility required to attend late evening meetings with global team members
• Attention to detail and delivering quality projects and knowledge assets

🚨 Priority Requirement – Salesforce Solution Architect

📍 Location: Bengaluru | Hyderabad | Mumbai | Pune | Mohali | Delhi

🕒 Shift: Noon | 🏢 Work from Office

✨ Key Focus: Highly skilled candidates with excellent communication skills

🔑 Role: Salesforce Solution Architect (Classic ➝ Lightning Migration)

Responsibilities:

• 🚀 Lead end-to-end Classic → Lightning migration
• 🗂️ Redesign data model (optimize custom → standard objects)
• ⚡ Configure Lightning features (Dynamic Forms, Flows, Omni-Channel, Pages)
• 🛠️ Recommend & implement AppExchange solutions
• 🤝 Collaborate with dev, admin & QA for releases
• 🔒 Ensure security, profiles & permissions compliance
• 🎯 Act as trusted advisor for Salesforce roadmap

Qualifications:

• 🏆 7+ yrs Salesforce exp. | 3+ yrs Lightning implementations
• ☁️ Expertise: Service Cloud, Marketing Cloud, Case Mgmt, Digital Engagement
• 🔄 Proven Classic → Lightning migration exp.
• ⚙️ Strong low-code/no-code (Flows, Dynamic Actions)
• 🎓 Salesforce Certified Architect (preferred)
• 💬 Excellent communication & stakeholder management

• Experience in developing enterprise wide web-based n-Tier applications using Microsoft and JavaScript technology stack.
• Fluent knowledge and hands-on experience in C# ASP.Net WebAPI with .Net Core/ .Net 5+, Angular (4/5+) with TypeScript, Angular Material, CSS, HTML 5, Bootstrap.
• Knowledge of nHibernate, IoC Containers, any SQL DB and any NoSQL DB would be an added advantage.
• Having experience in container technology (Kubernetes/Dockers) and microservices implementation would be an added advantage.
• Hands on experience in unit testing using tools like xUnit and mocking framework etc. CI/CD process are an added advantage
• Good knowledge and experience of OOAD, SOA and RESTful based patterns and implementation.
• Good understanding of Design patterns and their implementation
• Should be able to work independently with new technologies

Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care.

Avegen's health management platform is being used by healthcare providers in the U.K. and India to take care delivery beyond the four walls of the hospital/clinic, ensuring that patients have access to personalized care. The platform enables better patient management leading to improved outcomes.

Responsibilities, Skills:

• Own
• Take the deliverable through lifecycle (Spec review, Test design, Test execution and defect reporting, Segregation tests in smoke, sanity, regression, Customer Issue reproduction, test case addition/update, automation to build regression suite for Customer reported issues
• Help with issue reproduction and debugging
• Keeping required documentation up to date for compliance for every deliverable

• Perform under guidance
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Track quality assurance metrics and QMS compliance
• Automate smoke, sanity and regression suite for backlog
• Expected to take initiative
• Stay up-to-date with new testing and test automation tools and test strategies
• Contribute to SDLC discussion and tweak processes to Avegen specific needs including waterfall, agile, hybrid, etc.

Educational Qualifications:

● Bachelor’s Degree in Engineering

● Additional business degree/Certification in Agile or Scrum preferred

Good to have ISTQB certification

·     IMMEDIATE JOINER

Professional Experience with 5+ years in Confluent Kafka Admin

·    Demonstrated experience design / development.

·    Must have proven knowledge and practical application of – Confluent Kafka (Producers/ Consumers / Kafka Connectors / Kafka Stream/ksqlDB/Schema Registry)

·    Experience in performance optimization of consumers, producers.

·    Good experience debugging issues related offset, consumer lag, partitions.

·    Experience with Administrative tasks on Confluent Kafka.

·    Kafka admin experience including but not limited to setup new Kafka cluster, create topics, grant permissions, offset reset, purge data, setup connectors, setup replicator task, troubleshooting issues, Monitor Kafka cluster health and performance, backup and recovery.

·    Experience in implementing security measures for Kafka clusters, including access controls and encryption, to protect sensitive data.

·    Install/Upgrade Kafka cluster techniques.

·    Good experience with writing unit tests using Junit and Mockito

·    Have experience with working in client facing project.

·    Exposure to any cloud environment like AZURE is added advantage.

·    Experience in developing or working on REST Microservices

Experience in Java, Springboot is a plus

Job Title: Digital Marketing Intern (Lead Generation & Performance Marketing)

Company Overview: Urbanroof is a dynamic and innovative civil industry company committed to Urbanroof was born from this mission is clear: to create awareness and offer preventive-based solutions for the care and maintenance of construction properties. We are seeking a highly motivated and enthusiastic Digital Marketing Intern to join our growing team. This internship provides an excellent opportunity for someone looking to gain hands-on experience in lead generation and performance marketing in the digital space.

Position Summary: As a Digital Marketing Intern, you will play a crucial role in driving lead generation and optimizing performance marketing campaigns. You will work closely with the marketing team to implement strategies aimed at increasing brand awareness, attracting qualified leads, and ultimately contributing to the growth of our business.

Key Responsibilities:

1. Lead Generation:

• Identify and target potential customers through various digital channels.
• Collaborate with the sales team to understand target audience profiles and tailor lead generation efforts accordingly.
• Utilize social media, email marketing, content marketing, and other online platforms to generate high-quality leads.

1. Performance Marketing:

• Assist in the planning, execution, and optimization of digital advertising campaigns (Google Ads, Facebook Ads, LinkedIn Ads, etc.).
• Monitor key performance indicators (KPIs) and analyze campaign data to identify areas for improvement.
• Implement A/B testing to refine ad copy, creative, and targeting strategies.

1. Content Creation:

• Contribute to the creation of engaging and compelling content for digital marketing campaigns.
• Brainstorm ideas for concept on new campaigns
• Collaborate with the content team to ensure alignment between content and performance marketing goals.

1. Analytics and Reporting:

• Compile and analyze data from various sources to generate reports on campaign performance.
• Provide actionable insights to optimize campaigns and improve overall digital marketing effectiveness.

1. Research and Stay Updated:

• Stay informed about industry trends, competitor activities, and emerging digital marketing technologies.
• Research and recommend new approaches to enhance lead generation and performance marketing efforts.

Qualifications:

• Currently enrolled in a relevant undergraduate or graduate program.
• Strong interest in digital marketing, lead generation, and performance marketing.
• Basic understanding of digital marketing concepts and platforms.
• Excellent analytical skills with proficiency in Microsoft Excel or Google Sheets.
• Strong communication skills, both written and verbal.
• Proactive, self-motivated, and eager to learn.

Duration: 6 months(can be extended).

Location: Onsite