Social Media Marketing Intern

Position Overview:

We are looking for a passionate and creative Content Writing Trainee to join our team. This internship is an excellent opportunity for freshers to gain hands-on experience in crafting compelling content that aligns with our brand and engages our target audience.

Key Responsibilities:

• Research industry-related topics to produce original and engaging content.

• Write, edit, and proofread blog posts, website content, product descriptions, and social media captions.

• Collaborate with the marketing team to develop content strategies and campaigns.

• Ensure content adheres to SEO best practices for improved visibility and reach.

• Assist in brainstorming and generating innovative content ideas.

• Monitor trends and incorporate relevant themes into content creation.

Required Qualifications:



• Strong command of the English language with excellent writing, editing, and communication skills

.• Creative thinking and the ability to generate fresh ideas.

• Basic understanding of SEO and content marketing principles is a plus.

• Ability to meet deadlines and manage multiple tasks effectively.

• A keen eye for detail and a passion for storytelling.

• Degree in English, Journalism, Mass Communication, or related fields (preferred but not mandatory).

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

This person MUST have:

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Strong Django and ReactJS experience
• Advanced knowledge of Python and relational databases
• Understanding of APIs, pagination, searching, sorting 
• Experience with building, modifying and extending API endpoints (REST or

GraphQL) for data retrieval and persistence.

• Creating high performance UI etc.
• Experience with SQL and NOSQL databases

• Experience with the full software development life cycle, including requirements

collection, design, implementation, testing, and operational support.

• Experience with scrum or other agile software development methodology.
• Excellent verbal and written communication, teamwork, decision making and

influencing skills.

Experience:

• Min 3 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

• Managing Relationships– Client & Law Firms, Legal MIS & Calendar
• Managing new filings
• Overseeing legal collections through internal collection teams across India
• Supporting collections team in achieving the desired legal collection metrics

What you need to have:

• Understanding of litigation: S138, DRT, Arbitration, Conciliation, NCLT/Insolvency, and Bankruptcy Code
• Knowledge in civil and criminal legal terms    

What you bring to the table

• Education: Bachelor's degree in IT, computer science or related
• Experience: 5-9 years of relevant experience for SSE role
• Exposure to microservices, API management tools like Swagger
• Must have experience in working on Agile Scrum teams in the past and exposure to any of the Agile project management tools like Jira, Mingle, RTC, TFS etc.
• Proficient in application log analysis.
• Experience Java/JEE Development - especially EJB 2.1 / 3.0, JDBC
• Experience with application servers such as JBoss AS or IBM WAS is an advantage
• Experience in SQL programing using PostgreSQL / MySQL /Maria DB and JPA (Annotation Based)
• Knowledge of build tools such as Maven or Gradle and of continuous integration tools such as Jenkins, Nexus
• Basic knowledge of web services (SOAP or REST) and web technologies (HTML, CSS, JS)
• Basic knowledge of containers like Dockers, basic knowledge of cloud infrastructure
• Ability to interact and coordinate with employees at different levels, different groups, and different geographical locations within the company
• Ability to support multiple existing applications as well as work on building new ones
• Ability to provide accurate project estimates and make recommendations on specific technologies to use based on business requirements
• Good verbal and written Communication.
• Readiness for short term Domestic and International Travels

Preferred

• Industry knowledge with respect to payments systems and processing in the Debit/Credit and Account based payments (EFT Switching) from different channels like POS, ATM or ecommerce, Card Management System and Real Time Payment Systems.
• Exposure to the Interchange Interfaces like Visa Net, MasterCard, BankNet
• Exposure to Interchange Simulators and Mandates Management.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Creating his own network by recruiting candidates and make them understand business plan.
• observe the issues related to stockpoint and customer & trying to provide the solutions to it.

• Contributes to team effort by accomplishing related results as needed.
• Prepares reports by collecting, analysing, and summarizing information.