11+ Interactive voice response Jobs in Bangalore (Bengaluru) | Interactive voice response Job openings in Bangalore (Bengaluru)

Roles and Responsibilities:

• Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives
• Collating and maintaining client information in the CRM database. meet your targets and those of the team as a whole assist in the smooth running of the of the section
• Develop and implement comprehensive business plans aligned with the overall company strategy
• Build and maintain strong relationships with internal stakeholders, including sales, marketing, and product teams
• Monitor and analyze performance metrics to identify areas for improvement and optimize strategies
• Manage the Pre sales team
• Set and track sales targets for your team
• Collaborate with Marketing and Product Development departments to ensure brand consistency and increase sales
• Hands on experience with CRM software and MS Office tools
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills

Requirements:

• Excellent written and verbal communication skills.
• Ability to work under pressure.
• Laptop is mandatory.
• Willing to work in a start-up environment (fast paced).
• Willing to work 6 days a week.
• Responsible for the day to day activities of your team.

Responsibilities include designing and developing high-volume, low-latency applications for mission-critical business systems/application services and modules. Delivering high availability and performance. We expect them to contribute to all phases of the development lifecycle including writing well-designed, testable, efficient code. Must be capable of working independently and collaboratively. Responsibilities: Developer responsibilities include, but are not limited to the following:

• Experience as a Sun Certified Java Developer with proven hands-on Software Development experience. We use Java 8

• 6-10 years Java development experience with JSE/JEE, Java-based Micro-services framework and implementation, Spring framework, Hibernate framework, SQL etc

• Hands on experience on Spring boot & SPARK Microservices and OSGi specifications

• Hands-on experience with ReactJS

• Strong knowledge of micro-service logging, monitoring, debugging and testing

• Implementations experience of micro-service integration, packaging, build automation and deployment

• At least two years of experience in SOA & Microservices based process applications using BPM (Activiti/JBPM/Camunda)

• Object Oriented analysis and design using common design patterns.

• Insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc)

• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)

• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC, Spring Boot)

• Hands-on experience with Relational and NoSQL databases (Mongo DB or Cassandra either one is a must)

• Hands-on experience in one of the cloud AWS, Google or Azure.

• Hands-on with Rest based web services

• Work experience either following CLOUD (AWS or Azure or GCP) will be an advantage.

Strong Power Bi, Power App and SQL skills,

• Design and build compelling analyses, trending and/or forecasting reports using Microsoft Power BI.

• Design and build apps using power apps and power automate.

• Assist in the publishing of metrics dashboards by identifying, analyzing and interpreting trends or patterns in complex data sets.

• Define BI development objectives by analyzing user requirements while envisioning system features and functionality.

• Translate business needs into technical requirements, clearly communicate probable designs and create prototypes.

• Follow data and reporting performance optimization and tuning best practices.

• Conduct analytical activities of system data.

• Conducts complex data analysis and evaluates intangibles providing management with fact-based information.

• Knowledge of the supply chain domain.

• Proven, effective analytical skills

• Ability to work effectively under time constraints and multitask.

• Ability to work collaboratively across multiple functions and departments within the organization.

• As a lead engineer, you will be expected to execute and deliver large and complex projects end-to-end, with or without the involvement of other team members.
• Participate in code reviews, app architecture, and design discussions.
• Ensuring timely delivery of all product deliverables.
• Be the go-to person for the team for guidance and troubleshooting. 
• Mentoring junior developers and set best practices for coding, reviews, etc.
• Ensuring performance and scalability in all new product features being developed. 

• Overall of 5+ years of expertise in at least one dynamic programming language like Python and one MVC web framework, preferably Django.
• Experience in at least one frontend framework, preferably React.js
• Expertise in database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in all common AWS cloud technologies, knowledge of CI/CD tools, and workflows.

Key Responsibilities:

• Facilitate Learning by setting up the KRA for his/her team: Create a supportive and engaging key result area where the team members are aligned towards their work daily. Foster a sense of community and collaboration among learners.

• Monitor Progress: Tracking the learners' progress and performance, identifying areas where they may need additional support or intervention. Keep detailed records of the team and understand the improvement that needs to be accomplished.

• Communicate Effectively: Maintain regular communication with the team members through various channels such as email, chat, or meetings. Provide timely updates, reminders, and feedback to keep the team informed and motivated towards their work.

• Collaborate with Team: Work collaboratively with the team to provide a learning experience for learners. Share insights, best practices, and resources to support continuous improvement.

• Escalation Handling: The ideal candidate will be responsible for handling the escalations that come up to them proficiently. Managing the blockers will be the sole responsibility of the candidate.

• Project Handling: The ideal candidate will be responsible for handling the projects that will be given to them and they also need to be proactive in taking up new projects and completing them within deadlines.

• Stakeholder Management: The ideal candidate will be responsible for maintaining good relations with the internal stakeholders for the team and the occurring requirements. Reporting to the operations lead and the co-founder to understand the requirements will also be the responsibility of the lead.

• Analytical skills: Maintaining data-driven records of the team and implementing them along with data presentation will also be the prior skill that the candidate should have. 

• As ABSG Senior SAP HCM SuccessFactors Consultant, you will be working with our client with cross-functional teams. IT development team and business users as consulting level.
• Involved in the full process of data gathering and analysis on user requirement, project design, strong project implementation in HCM modules, post-implementation support and roll-out.
• Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
• You will be involved in carrying out SAP HCM-SuccessFactors integration projects; defining iflows, local & exception sub-process, value mapping artifacts.
• SuccessFactors integration related configuration in SAP HCM system (Example- field mapping for hiring candidates etc)
• Employee Central Foundation Objects, Generic Objects, Event Reasons Derivations, Business Rules and Notifications, Custom MDFs and XML
• You will also be involved in SAP HCM ABAP configuration with other basic modules
• Strong function and/or technical skills in all areas of the HCM modules in a consulting environment in various industries

• Within a team of more than 60 people, you will be in charge of: entire HR activities and will carry out the following duties:
• Managing company staff, including coordinating, and supporting the recruitment process.
• Manage Internal and External communication related to HR
• Bridging management and employee relations by addressing demands, grievances, or other issues 4) Preparation and implementation of HR policies and guidelines
• Support Group policies, good practices and guidelines to managers and monitoring they are properly applied locally
• Compliance implementation and grievance handling. Nurture a positive working environment
• Ensure legal compliance throughout human resource management
• Employee engagement Activities, General administration work at Bangalore office including procurement of office supplies
• Coordination with suppliers, vendors, and service providers for Ecocert
• Maintaining knowledge of changing trends, best practices, regulatory changes in human resources and associated fields.

Education:

• Bachelor’s degree + Diploma/MBA in HR
• Experience: 5+ years in human resources (proven working experience as HR Manager or HR Executive) or recruitment

Technical skills: -

• In-depth knowledge of labour law and HR best practices
• Demonstrable experience with Human Resources metrics
• Extensive knowledge of HR policies and systems
• Knowledge of HR systems and databases (HRIS)
• Familiarity with HR software and working knowledge of MS Office

Behavioural skills:

• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
• People oriented and results driven
• Ability to architect strategy along with leadership skills
• Autonomy, proactivity, accountability
• Attention to details
• Adept to problem-solving and conflict resolution
• Excellent active listening, negotiation, communication, and presentation skills.
• Handle confidential matters with discretion

• Consult with the customers on their needs and curate company products to meet the requirements
• Responsible for the success of workshops, for both the client and facilitator
• Take care of workshop logistics for the client
• Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company, and ensure smooth delivery of the workshops
• Help facilitator with preparation and travel
• Serve as the primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
• Promote awareness of the company’s upcoming research and products

Basic Qualifications:

• 2 – 5 years of work experience managing senior customer relationships
• Should ensure customer retention, renewal, and growth
• Background in customer success