11+ Interactive voice response Jobs in Bangalore (Bengaluru) | Interactive voice response Job openings in Bangalore (Bengaluru)

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

JOB DESCRIPTION

Collections Associate

The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose

solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues

● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card,

Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skills

💥 What will you do?

As a Backend Engineer, you will

• Create and maintain server-side code
• Designing database schemas to support business requirements
• Building reusable code and libraries for future use
• Troubleshoot and debug applications
• Write unit tests
• Stay up to date with current best practices
• Collaborate with front end engineers
• Optimization of the application for maximum speed and scalability
• Work with stakeholders including the Executive, Product, Data, and Design teams to assist with web-application-related technical issues and support their requirements.

🙋 What are we looking for? 

While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are 

• 2+ years of relevant work experience as a Backend engineer using Python frameworks like Django, Flask, etc
• Experience with relational databases like MySQL, PostgreSQL
• Good understanding of OOP concepts
• Understanding of code versioning tools, such as Git
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Experience writing unit tests for the application is a plus
• Experience with building REST APIs
• Superior analytical, conceptual, and problem-solving skills.
• Strong verbal and written communication skills in English.

Qualifications

• 4+ years of professional software development experience

• 4+ years of object-oriented Java / J2EE development

• Full SDLC experience (requirements gathering, architecture, development, QA, etc.…)

• Experience with Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring

• Experience with SOAP / REST web services

• Knowledge of SQL

• Knowledge of No SQL concepts, understanding of Solr, Redis and Mongo DB is desirable

• Understanding concepts of CDN & Content Management

• Must have worked on any one messaging solutions

• Bonus Points for micro service design and development experience

• Bonus points for any mobile development experience

• Used Agile methodology

• Experience leading or working with cross geography teams

• Bonus Points for experience working on Unix, shell scripting & Build Systems

• Experience in performance optimization is an added advantage

POSITION

• You will be actively involved during the entire technology development lifecycle. Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support.

• Primary role in software development with object-oriented Java

• The customized solutions that you will be architecting and developing will also require knowledge and experience with spring / Hibernate, SOAP / REST, and SQL.

• Ability to learn new technologies quickly and willingness to read and digest large existing source code and take ownership on complex component or subsystem to drive improvements and re-architecture

• Work with a team of amazing developers and designers involved in the design and development of global platforms

• Invent and prototype new features, build, test and ship them to customers as SaaS, cloud based or hosted product platforms

• Drive the implementation of new technologies which improve our ability to build great customers products. • Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.

QUALIFICATION

• A Bachelor’s degree in Computer Science (or equivalent experience)

• M-Tech or advanced degree a plus

• Hackathon participation and accolades are a plus
Job Role

                                       
Quinbay

Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.

OPPORTUNITIES: Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open-source development frameworks and methodologies – on a variety of domains like eCommerce, Logistics and fulfilment, Ecommerce and a whole lot other.
Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.

Unity Developer:

We at Fabzen Technologies are looking for a knowledgeable and experienced individual to fulfil the role of Unity developer.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering or related field
• 5+ years of professional experience on a software development team as a developer
• Strong software documentation skills
• Ability to comprehend and implement detailed project specifications as well as the ability to adapt to various technologies
• Strong problem-solving skills
• Understanding of Software Development Life Cycle.
• High attention to detail
• Excellent troubleshooting and communication skills
• Able to work well in a team setting

The candidate must be proficient at:

• Working on 2D or 3D games
• UI programming and UI setup
• Basic design patterns
• Plug-in related functions for Facebook, Google, Appsflyer, OneSignal, Firebase and how to manage dependency for plug-ins
• Socket and API programming in Unity
• Creating native Plug-ins for Android and iOS and integrating the same

Responsibilities:

• Work closely with the development team as required for the applications and their updates.
• Ensure the design and development of the application fulfil our requirements and achieve desired objectives.
• Ensure company standards are followed; Project schedules and issues are effectively managed, and the same is effectively communicated.
• Ensure documentation, knowledge sharing, and training in new software.
• Create technical specifications and test plans.
• Monitor the functioning of the application and provide suggestions and support to maintain the same.

Experience in a game development company or in developing gaming applications would be an added advantage.

• Someone who could lead a team of 3-5 marketers covering all aspects of digital marketing including PPC, SEO, Affiliates, Email, CRO, etc.
• They’ve likely got 5+ years of digital marketing experience
• Should be comfortable contributing to strategy
• It Will is hands-on , to begin with (i.e. I expect someone to be extracting the data, setting bids, defining Keywords, etc.)
• Will have led a team before
• Need to be comfortable with large budgets and complex Ads accounts (1000s of AdGroups, 1,00,000s of Keywords, etc.
• Should understand some of the conversion tracking, attribution, display, and Facebook too
• Needs to be numerate e.g. above to extract reports, manipulate in Excel, etc.
• Comfortable challenging processes and strategy
• Strong verbal and written English required

• Proficient in algorithms and data structures.
• Having strong experience in designing data intensive and scalable systems.
• Comfortable with microservices based architecture.
• Knowledge of software engineering processes and unit testing.
• Past experience of mentoring a team of at least two people.
• Prior experience with both relational and non-relational databases.
• Prior experience with caching.
• Ability to debug and hotfix a problem with production in a swift amount of time.
• Communication skills.