11+ Interactive voice response Jobs in Bangalore (Bengaluru) | Interactive voice response Job openings in Bangalore (Bengaluru)

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

• Job Description

We are looking for a talented Platform Engineer with a strong background in Python programming and AWS services to join our growing team.

Responsibilities:

• Contribute to the development and maintenance of our cloud management platform
• Collaborate with cross-functional teams to define, design, and deliver new features and functionality.
• Provide technical support and guidance to internal and external stakeholders.
• Stay up-to-date with the latest industry trends and technologies.
• 
  

Requirements:

• A total of 2-4 years of professional experience in developing applications/platforms using Python programming
• Strong understanding of Object-Oriented Programming, SOLID principles and RDBMS.
• Demonstrated experience in utilizing AWS services, including Lambda, RDS, and DynamoDB.
• Strong understanding of cloud computing concepts, infrastructure, and architectural best practices.
• Experience in using source control systems, such as Git.
• Excellent problem-solving skills and the ability to debug complex systems.
• Strong communication skills, both written and verbal, with the ability to work effectively with team members and stakeholders.
• A constant hunger for learning and staying up-to-date with the latest industry advancements.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 
  

Nice to have:

• AWS Certified Developer – Associate or other relevant AWS certifications.
• Experience with the AWS Boto3 SDK for Python.
• Experience with other cloud platforms (Azure, GCP, etc.).
• Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.

About Hubler: 

Hubler is a one-of-a-kind SaaS product company helping enterprises manage, digitize, automate and optimize business processes with ease. We enable the development of customizable digital business applications with simple, user-friendly automation solutions. Hubler’s no-code, DIY platform lets enterprises build powerful apps to automate their unique business processes. Build on iOS, Android and Web simultaneously and provide the software that fits like a glove across teams. Founded in 2016, the company has led to the successful digital transformation of Over 50 SME and Large customers across varied industry verticals and functions.

Backend Developer (Django + MongoDB) Bangalore Role and Responsibilities We're looking for a hands-on Sr. Backend Developer to work on the design and development of our backend services which are written in Python/Django.

Responsibilities

● Developing restful APIs using the Python Django framework.

● Design and implementation of low-latency, high-availability, and performant applications.

● Interface with business to define requirements, and deliverables, and provide the necessary engineering expertise & support to ensure on-time delivery.

● Work closely with front-end team, Android team, iOS team, Designers and operations to ease integration skills.

● Expert in Python, with knowledge of Django.

● Familiarity with MongoDB, Redis, and Celery.

● Experience with web paradigms such as RESTful APIs, and Test-driven Development (TDD).

● Understanding of the threading limitations of Python, and multi-process architecture.

● Knowledge of user authentication and authorisation between multiple systems, servers, and environments

● Proficient understanding of Git code versioning tool.

● Proven ability to work in a fast-paced, agile and in ownership and results-oriented culture

● Experience with architecting systems for AWS is compulsory.

Qualifications

● 5+ years of experience building web-scale, highly available backends for web and/or mobile.

● 5+ years of experience with Django, MongoDB, Celery, and Django REST Framework.

● Strong problem-solving skills.

Candidate should have strong experience in front end with backend technologies like Typescript, NestJS, Angular, NodeJS, ExpressJS, TypeORM, and Postgres, AWS, Rest API’se 

Only Immediate Joiners.  Work location : Bangalore

•  5+ years of experience developing web applications using J2EE.
•  5+ years of experience in Spring Boot.
•  Good knowledge of MicroServices.
•  Experience working with tools like Git, Maven.
•  Expertise developing enterprise-level web applications and RESTful APIs using MicroServices, with demonstrable production-scale experience.
•  Working experience in Industry Standard protocols related API Security including OAuth is a must.
•  Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.
•  Strong background working with Linux/UNIX environments.
•  Strong Shell scripting experience.
•  Working knowledge with Oracle, DB2 or Mongo DB databases.
•  Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.
•  Strong agile/scrum development experience
•  Strong collaboration and communication skills within distributed project team
•  Excellent written and verbal communication skills

• Preferably 5+ years of experience in LAMP (Linux, Apache, MySQL, & PHP) development stack
• Proven software development experience in PHP and of developing REST (JSON) / SOAP (XML) based web services
• Experience in Cloud platform like AWS/Azure
• Experience with HTML5 / JavaScript (JQuery) / CSS / AJAX / Angular / Yii Framework is preferred
• Experience in caching solutions like Redis and Memcached
• Experience in tools like Ansible, Docker
• Knowledge of source control systems such as GIT is a plus

• Be able to work in cross-function teams
• Write high-quality code per industry standards and best practices
• Test the code for quality assurance, debug identified bugs and resolve issues
• Support in deploying and maintenance of product and services
• Documenting product services progress, status, and manuals
• Participate in team meetings and planning & review sessions

Role : UI Developer

Location: Bangalore, Karnataka, India

Experience:4+ years

Mandatory Skills: EXT JS, JavaScript, HTML5, CSS

Education and Skillset

ï‚· Engineering Graduate

ï‚· Strong hand-on knowledge on

ï‚· Web and mobile technologies: - EXT JS, JavaScript, HTML5, CSS

ï‚· REST APIs, JSON, JQuery

ï‚· Cross browser compatibility in UI development

ï‚· Exposure to open source UI component libraries

ï‚· Good experience on Angular is a big plus

Experience

ï‚· 5 + years of UI Development Experience

ï‚· Has implemented coding patterns and built UI framework

ï‚· Cross browsers support/experience and knowledge of DOM manipulation on different

browsers

ï‚· Performance enhancements on web page load and execution

ï‚· Experience with tools like Firebug.

ï‚· Good knowledge on Ajax, jsp etc.

ï‚· Good experience and knowledge of open source software and frameworks

ï‚· Good communication skills and ability to work under pressure

ï‚· Ability to work without close supervision

ï‚· Use responsive web design to create applications that automatically conform to multiple

screen sizes/devices.

ï‚· Excellent written and spoken English to be able to clearly communicate with various

stakeholders

ï‚· Experience in a software product-based organization is preferable

ï‚· Conduct usability testing to identify and fix UI issues

ï‚· Collaborate with business analyst to discuss user interface requirements and brainstorm

UI ideas.

Responsibility

ï‚· UI Developer- will be part of technical team for product development and customization

ï‚· Follow change management and change control processes

ï‚· Take ownership, research, follow up and resolve complex challenges faced by the team

across all phases of the development lifecycle

ï‚· Good, clean, maintainable coding practices

About the company:

It is a leading US-Based product development company established in 2004.

A global leader in providing digital solutions for trading and risk, supply chain management and financial services driven by cloud, blockchain, machine learning and analytics. The company has its best-of-breed solutions serve the entire trading value chain across agriculture, energy, metals and mining, and manufacturing markets. The cloud platform provides advanced analytics, one source of data and an automation engine, providing maximum flexibility and investment protection as business needs and market requirements change.

Why should you apply?

• Work in a fast-paced product-based organization.
• Get an opportunity to work with the core development team and enhance your technical skills.
• Scope to understand and work with the product team in depth.
• Opportunity to work in ETRM/CTRM domain- ahead of the innovation.
• They built a culture of inclusion and diversity from the 16 plus languages they speak to the 40% strong women workforce.
• They are always looking for their next set of passionate and innovative minds, who are unafraid to challenge the status quo.

• Design, develop and maintain features, services, products that are part of a company
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the company production environment by participating in an on-call rotation

• Bachelor's degree in Computer Science or equivalent work experience
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript and NodeJS; knowledge of frameworks such as React.js is a big plus
• Experience writing and consuming RESTful APIs
• Expertise with data modeling
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Proficiency with SQL and NoSQL datastore
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

We are looking for an SEO Specialist to coordinate SEO efforts, including onsite and offsite optimization and keyword expansion research. 

We are looking for an analytical and perceptive professional who is a skilled communicator and able to collaborate with various teams. Current knowledge of SEO practices and techniques is essential to this role.

Your goal will be to ensure that content is search-engine friendly and optimized to increase our company’s profitability.

Responsibilities

• Develop and execute successful SEO strategies
• Manage a team of SEO Specialists
• Conduct keyword research to guide content teams
• Review technical SEO issues and recommend fixes
• Optimize website content, landing pages and paid search copy
• Direct off-page optimization projects (e.g. link-building)
• Collect data and report on traffic, rankings and other SEO aspects
• Work with social media and PPC teams to optimize campaigns
• Keep abreast of SEO and integrated marketing trends

Requirements

• Proven experience as SEO Manager, SEM Manager or similar role
• Knowledge of standard and current SEO practices
• Knowledge of HTML/CSS
• Experience with SEO reporting
• Familiarity with relevant tools (e.g. Conductor, Screaming Frog, MOZ) and web analytics tools (e.g. Google Analytics, WebTrends)
• Excellent communication skills
• Strong organizational and leadership skills
• Analytical mindset with numerical aptitude

Lead Engineering Manager for Singapore based Asset Management Fintech

About the Company:

Torre Capital is a VC-Funded Fintech based out of Singapore focused on disrupting the Asset Management Industry. We are backed by prestigious VC firms and a network of angels and industry leaders, with over 18 months of runway. We are creating new ways to interact and service High Net Worth Individuals using latest tech and analytics interventions. Torre Capital was started by professionals (Mckinsey, Accenture, Flipkart, PayU, CIMB) with 50+ years of experience in Digital Business Build and Asset Management.

Job Description:

We are creating a full-stack technology team and looking for an Engineering Lead to head the tech platform development and the tech team. Working together with the co-founders, you will decide the revised tech stack, talent to be hired, and best practices to be put in place.

We are building a solution that deploys elements of tokenization using blockchain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities.

What we care about

• You should have prior experience leading a team of developers having gone through the entire cycle of hiring, developing, deploying, succeeding/failing, repeat.
• Hands on experience, knowing good practices at each stage of development such as TDD, CI/CD, Unit/Integration/E2E tests.
• You love technology and all aspects of it. You are a constant learner not because you need to, but because you want to.
• You understand finance, specifically areas of Asset Management, PE/VC, and private banking.
• You know how to spot good talent and nurture good talent. You believe time spent on training is time well spent.
• You know how to budget for the tech stack and the team you need.
• You are not afraid to call out other senior staff when they commit mistakes. You are as much part of the strategic decision making as the co-founders.
• Nothing lasting ever gets built in a few months. You believe in building to last, and don’t mind additional effort today to prepare for tomorrow.
• Values – customer satisfaction before bottom-line. Employee health before deadlines. Family before everything else.

What we don’t care about

• Project managers – we hate middle management
• Big egos
• Any kind of politics or hierarchy
• Your gender, sexual orientation, clothes you wear, what you do outside of work.

Key requirements:

• Minimum 2 years in a Head of Engineering/Lead Engineer role with a startup. Overall, between 5-10 number of years of tech experience.
• BE/ BTech or MTech/ Dual degree in Computer Science/Software engineering or similar from a Tier 1 institute
• Strong fundamental knowledge of algorithms, data structures, design patterns and network protocols.
• Ability to define and deploy the right tech stack for a fintech organization
• Blockchain implementation experience preferred
• Experience with actual product launch and adoption
• Experience with Agile methodologies. Experience with Agile methodologies and IT budgets to assess technological performance

What you can expect from us?

• A competitive above market salary. We want you to focus on your growth, and the best way is to not have you worry about operational expenses
• Complete independence of operations
• A Bonus that improves as company performance ticks up
• Significant career growth opportunity to a CTO position