The Role We are looking for a release and quality owner for our LeadSquared – Salesforce integration. This will involve understanding LeadSquared, its API, and deep expertise in SalesForce development and integration models. Businesses use SalesForce in several ways, and that makes the development if this “integration platform” even more challenging. The role will involve working with developers, verifying the functionality and delivering the package to customers. The role will also involve significant interaction with customers and other stakeholders to understand requirements, troubleshoot issues and improve the connector. Requirements: 4+ years of experience working on testing Salesforce integrations and customizations, specifically around Salesforce Sales Cloud Understanding of AppExchange certification process Knowledge of REST APIs Exceptional communication skills Ability to take full ownership and responsibility of product releases.
We’re looking for a Senior Backend developer who will take a key role in our team. Responsibilities: Implement backend system design in Python for high volume application in a safe, scalable, secure and performant way. Create APIs for client interactions. Basic Requirements: Ability to develop lightweight, scalable applications on microservice and component architecture using message brokers, queues and other scalable containers. Ability to build and maintain REST APIs. Proficient in Python programming language and flask framework. Experience in writing Unit & Integration tests. Experience with Git. Understanding of scalable applications. Good to have: Knowledge of Elastic Search, RabbitMQ, Docker, Kafka or Solr Good understanding of MongoDB (and NoSQL) databases Mobile app development experience Basic DevOps
Job Description: • 6+ years of direct hands-on experience in testing and support of Salesforce.com; Sales, Force.com, Marketing, Service and Community Cloud platforms. • Experience testing apex/triggers/process builder flows/approvals/workflows/visualforce and lightning components on salesforce platform • Ability to interface well with cross-functional teammates. • Strong verbal and written communication, analytical and interpersonal skills • Agile project delivery experience is a must have • Strong Integrations testing experience • Experience with medium and large scale Salesforce.com projects
Proven experience as automated QA tester or similar role with 3 to 5 years relevant experience mandatory Experience in Selenium Framework Creation/Maintenance with Java Any other automation tool apart from Selenium is a plus Working experience in Selenium using Java - Cucumber Framework Experienced with Maven (Any Build Management tool) Experienced with test case creation and execution to cover Functional, Regression, Integration and E2E testing. Familiarity with Agile frameworks and regression testing Working knowledge of Jenkins (Any Continuous integration tool) Working knowledge of test management software like Jira, Rally (or) any other Working knowledge of API Automation Frameworks Excellent communication skills
Business Analyst I JD for ‘Business Analyst - I’ Resource Experience Required - 6 to 8 years Location - India Summary The ‘Business Analyst’ works closely with the business and technical teams. This role is a major contributor to the requirements specification deliverable, writes the business and functional requirements and ensures the analytical, build, test and deployment tasks related to both internally developed as well as third party solutions are successfully completed. Performs feasibility analysis, scopes projects, and works with the project management team to prioritizes deliverables and negotiate on product functionalities. The BA understands software development processes and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues. To be successful in this role, the candidate must be a detailed-oriented, inquisitive, selfstarter with excellent communication and negotiation skills, enjoys working independently and thrives working under deadlines. Key Duties and Responsibilities Define configuration specifications and business analysis requirements. Create detailed requirements documents and translate into functional specifications Performs feasibility analysis, scope projects, and work with project management teams to prioritizes deliverables, and negotiate product functionalities. Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing. Report on common sources of technical issues or questions and make recommendations to the product team. Own and develop relationship with partners and work with them to optimize and enhance integration. Partner with multiple teams to develop overall solution design, costing and business case Communicate key insights and findings to the product team. Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer (User Experience Analysis). Communicate with internal colleagues to understand the needs of the client and the organization. Work with external stakeholders to understand and investigate feedback relative to the service, function and/or product. Use data modelling practices to analyse findings and deliver recommendations for strategic and operational improvements. Gain agreement, usually from senior management, of the best method of introducing recommendations to the business. Business Analyst – I Communicate the benefits of the recommendations across departments and take lead to address if any uncertainty and concern. Produce written documentation to support the work, report on the findings and to present to the stakeholders when necessary. Support the staff and teams in making recommended changes, including assisting in RCA and issue risk mitigation preparation. Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. Monitor and control scope creep as well as manage changing requirements. Maintain collaboration and core understanding to avoid any type of rework. Share knowledge and learnings from past project experience, seek guidance from Senior BA/s as necessary. Educational Qualification & Experience Required 6 - 8 years of work experience with a minimum of 5 years as a Business Analyst. Bachelor’s Degree required with a preference in Computer Science. Experience eliciting requirements and testing. Demonstratable experience analysing data to draw business-relevant conclusions Background in data modelling and visualization techniques as well as prototyping tools. In-depth knowledge of the Software Development Life Cycle. Solid knowledge agile methodologies like Scrum and Kanban. Proven experience writing user stories and acceptance criteria. Prior experience validating functional and user acceptance test cases. Thorough understanding in contact centre processes, contact centre KPIs and related metrics. Knowledge of automated dialers. ACD systems, OMNI Channel Solutions & CTI. Good knowledge of Data Analysis, SQL – DML commands. Strong written and verbal communication skills including technical writing skills. CBAP or equivalent preferred. Prior experience and understanding of Agile Methodology preferred. Prior work experience within BPO or KPO domain preferred.