Business Analyst
BPO and KPO
7 - 9 yrs
₹10 - ₹12 / mo
Gurgaon, Delhi, Gurugram, Noida
Skills
Business Analysis
Integration testing
Systems Development Life Cycle (SDLC)
Agile/Scrum
User experience management
Business Analyst I
JD for ‘Business Analyst - I’ Resource
Experience Required - 6 to 8 years
Location - India
Summary
The ‘Business Analyst’ works closely with the business and technical teams. This role is
a major contributor to the requirements specification deliverable, writes the business
and functional requirements and ensures the analytical, build, test and deployment tasks
related to both internally developed as well as third party solutions are successfully
completed. Performs feasibility analysis, scopes projects, and works with the project
management team to prioritizes deliverables and negotiate on product functionalities.
The BA understands software development processes and is very analytical with
problem-solving and conflict resolution skills to help identify, communicate and resolve
issues.
To be successful in this role, the candidate must be a detailed-oriented, inquisitive, selfstarter
with excellent communication and negotiation skills, enjoys working
independently and thrives working under deadlines.
Key Duties and Responsibilities
Define configuration specifications and business analysis requirements.
Create detailed requirements documents and translate into functional
specifications
Performs feasibility analysis, scope projects, and work with project management
teams to prioritizes deliverables, and negotiate product functionalities.
Participates in Integration Testing and User Acceptance Testing (UAT) and
Functionality Testing.
Report on common sources of technical issues or questions and make
recommendations to the product team.
Own and develop relationship with partners and work with them to optimize and
enhance integration.
Partner with multiple teams to develop overall solution design, costing and
business case
Communicate key insights and findings to the product team.
Constantly be on the lookout for ways to improve monitoring, discover issues and
deliver better value to the customer (User Experience Analysis).
Communicate with internal colleagues to understand the needs of the client and
the organization.
Work with external stakeholders to understand and investigate feedback relative
to the service, function and/or product.
Use data modelling practices to analyse findings and deliver recommendations for
strategic and operational improvements.
Gain agreement, usually from senior management, of the best method of
introducing recommendations to the business.
Business Analyst – I
Communicate the benefits of the recommendations across departments and take
lead to address if any uncertainty and concern.
Produce written documentation to support the work, report on the findings and
to present to the stakeholders when necessary.
Support the staff and teams in making recommended changes, including assisting
in RCA and issue risk mitigation preparation.
Ensure plans are made and processes are created to evaluate the impact of the
changes made, including taking responsibility for overseeing and reporting on this
evaluation.
Monitor and control scope creep as well as manage changing requirements.
Maintain collaboration and core understanding to avoid any type of rework.
Share knowledge and learnings from past project experience, seek guidance from
Senior BA/s as necessary.
Educational Qualification & Experience Required
6 - 8 years of work experience with a minimum of 5 years as a Business Analyst.
Bachelor’s Degree required with a preference in Computer Science.
Experience eliciting requirements and testing.
Demonstratable experience analysing data to draw business-relevant conclusions
Background in data modelling and visualization techniques as well as prototyping
tools.
In-depth knowledge of the Software Development Life Cycle.
Solid knowledge agile methodologies like Scrum and Kanban.
Proven experience writing user stories and acceptance criteria.
Prior experience validating functional and user acceptance test cases.
Thorough understanding in contact centre processes, contact centre KPIs and
related metrics.
Knowledge of automated dialers. ACD systems, OMNI Channel Solutions & CTI.
Good knowledge of Data Analysis, SQL – DML commands.
Strong written and verbal communication skills including technical writing skills.
CBAP or equivalent preferred.
Prior experience and understanding of Agile Methodology preferred.
Prior work experience within BPO or KPO domain preferred.
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