Business Analyst

Job Description

Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly

Being the post-sales SPOC for the client and ensuring optimal lead delivery

Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction

Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features.
Responsibilities

• Define configuration specifications and business analysis requirements
• Perform quality assurance
• Define reporting and alerting requirements
• Own and develop relationship with partners, working with them to optimize and enhance our integration
• Help design, document and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Communicate key insights and findings to product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Requirements

• Previous experience in Business / Systems Analysis or Quality Assurance
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills

• 4 to 7 years of experience in requirements management, use cases and business flows
• Must have worked on projects using Agile Methodology
• Excellent client interaction skills
• Must be able to work effectively with business users/stakeholders 6. Ability to multitask and work with minimal supervision
• Certified Business Analysis Professional (CBAP) Certification is a plus
• Excellent written and oral communication skills

Management skills for supervising individuals and departments

 Interpersonal and communication skills for building relationships with their teams, peers, and directors

 Numeracy skills for managing quality reports

 Writing skills for preparing reports

 Negotiating skills for handling the resources per quality performance  Organizational skills for prioritizing their deliverables

 Must be well versed with quality standards and parameters and checks

 Training skills for providing project instructions and feedback to team members

 Proven work experience as a Quality Analyst or similar role

 Experience in quality inspection, auditing and testing

 Strong computer skills and knowledge of QA databases and applications

 Strong analytical and problem-solving skills

 Meticulous attention to detail

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

Business development can be summarized as the ideas, initiatives, and activities that help make a business better.

The target area would be clients looking forward to Digital Marketing services. Hence includes,

• Increasing revenues
• Growth in terms of business expansion,
• Increasing profitability by building strategic partnerships and making strategic business decisions.
• Responsible for prospecting, identifying, and developing business with new customers                              
• Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
• Introduce the new client to the operations team and assist the operations team to work for the new client.
• Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
• Providing management with client/market feedback.
• Ability to identify client needs and decide deliverables for the same.
• Should be self-driven, target-oriented, and passionate

Role Business

• Industry Type IT
• Functional Area Sales & Business Development
• Employment Type Full Time, Permanent
• Role Category BD / Pre Sales

Education

• UG: Any Graduate
• PG: Any Postgraduate
• Doctorate: Doctorate Not Required

***ONLY FEMALES***

A Zone Manager ensures the Sales Strategy for the company is communicated and implemented within a specific Zone for which this role is responsible.  Drive achievement of sales and revenue targets and develop a business implementation plan for the zone to ensure that it delivers against its targets.

Key Responsibilities:

• Appoint, train and develop new Representatives and Leaders in the zone.
• Achieve Agreed revenue and Active staff count targets and   KPI s of the zone.
• Work with Leaders in the zone to develop their business. Observe and Coach Leaders in the PATD process and create a PATD environment in the zone.
• Conduct Communication meetings with Leaders and Representatives in the zone.
• Identify opportunities to grow coverage in the zone as well as drive company initiatives to increase sales in the zone.

Education Criteria:

Diploma/Graduation/Post Graduation in any stream with experience in a frontline sales, field sale in Direct Selling, FMCG.

About Kiwi India Pvt .Ltd.
Kiwi is a mobile entertainment company backed by top tier investors.  We're focused on building the next generation of mobile entertainment platforms and applications incorporating rich media content and AI.  Located in Bangalore, Karnataka, and Santa Monica, California, the company has previously built hit mobile titles on both Android and iOS, with top grossing games on the Android platform.  

OUR PRODUCT

Joyride is a live game show app, with a growing lineup of interactive and diverse shows. Players can team up with their friends to compete against the community and split real cash prizes, and even host their own shows! 

On Joyride, you'll get to:

• Play in live shows for real money and bragging rights!
• Create your show and play on-camera for your followers 
• Play as a team with friends 
• Interact with the community in text chat to find new friends
• Join video chats with friends to keep playing when the show's over

We have the following games live:

1. Quizzo: Live trivia game. Careful - if you get one wrong, you’re out!
2. Trivia Crush: It’s all about speed! Answer the trivia questions as fast as possible to make the cut. 
3. Music Mania: This song sound familiar? Guess the song title to stay in the game!
4. Film Frenzy: Know this movie? Guess the film title to stay in the game!
5. Sold!: Guess the auction price for an array of weird and wonderful items!
6. Superfans: Are you the expert on Harry Potter? DC Comics? Then this show is for you - all themed trivia, all the time.
7. Swipe: See how well you know our guests as you swipe through potential dates!
8. The Crush: Help our guest choose between two potential dates as they get to know each other on camera
9. Drawzzle: Watch the Host draw clues, and guess the word  to stay in the game

….And many more shows coming soon.

Get a glimpse of Joyride (Channels where we stream our game shows):

https://www.youtube.com/channel/UCMiF2_uNIIlSnLpkPO-Lwhw">Youtube Channel

https://www.twitch.tv/onjoyride">Twitch Channel

https://www.facebook.com/JoyrideTV/">FB Page

JOB DESCRIPTION

Key Responsibilities:

• Track key metrics including retention, monetization, virality and general engagement. Provide various product and user insights to optimize the metrics and drive key business decisions
• Research into market data as well as user demographics to make well-informed decisions on future business strategies, product roadmap and production roadmap
• Bring expertise in your product areas and conduct rigorous A/B tests and data analysis to help improve customer experiences and identify profitable growth opportunities
• Managing various real-time reports and help stakeholders translate reports and data into actionable insights. This includes:
• P&L, LTV, virality and user behaviour reports with Product Team
• App performance, programming bugs with Tech Team
• User Acquisition and cost reports with Marketing Team and more

Skills Required 

• 7+ years of analytics experience in a consumer internet business with exceptional quantitative skills
• 2+ years of experience in product analytics 
• Experience in analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) is a plus
• Experience in mobile or social games is a plus
• Experience in managing and leading teams is a plus
• Proficient in SQL, scripting (either of spreadsheets scripting/VBA/Java etc.)
• Experience in statistical analysis using a statistical programming language like R
• Detail-oriented and data driven mindset and aptitude for solving complex, unstructured problems involving multidimensional datasets 
• Proven ability to work effectively with multifunctional teams
• Driven to succeed with a strong work ethic
• Excellent interpersonal and communication skills
• Bachelors or Masters in engineering/statistics or similar field from top tier colleges like IITs, IIITs is preferred