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Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Job Description: Life Insurance Executive / Advisor

Job Title:

Life Insurance Executive / Relationship Officer / Insurance Advisor

Department: Life Insurance / Sales

Location: Kalkaji, New Delhi - 110019

Key Roles & Responsibilities:

• Promote and sell life insurance products such as Term Plans, ULIPs, Endowment Plans, Child Plans, and Pension Plans
• Understand customers’ financial needs and recommend suitable insurance solutions
• Generate new business through leads, referrals, and walk-in customers
• Assist customers with policy documentation and KYC procedures
• Ensure timely policy issuance and provide post-sales customer support
• Follow up for policy renewals and premium payments
• Achieve assigned sales targets and maintain productivity standards
• Maintain accurate customer records and comply with IRDAI guidelines

Eligibility Criteria:

• Minimum qualification: 12th Pass / Graduate
• Freshers and experienced candidates can apply
• Basic communication skills in English/Hindi
• Willingness to work in sales and field activities

Skills Required:

• Customer handling and relationship management
• Sales and persuasion skills
• Basic understanding of insurance products
• Time management and follow-up skills

Experience:

• 0–3 years (Life Insurance experience preferred but not mandatory)

Salary & Benefits:

• Fixed salary + attractive incentives
• Performance-based bonuses
• Professional training and career growth opportunities

Job Role: We are seeking a skilled Java Developer to contribute to the development and enhancement renowned banking application, which supports automatic reconciliation and unified data reporting for their clients. This role involves working on high-impact enhancements, data pipeline integration, and platform modernization. The ideal candidate will be a quick learner, self-motivated, and able to ramp up quickly in a fast-paced environment. 

Key Responsibilities:

 Design, develop, and maintain Java-based applications using Java 17 and Spring Boot.

 Implement and manage message routing using Apache Camel.

 Develop and monitor data pipelines using Kafka.

 Support and enhance existing cloud-native applications.

 Work with OpenShift Container Platform (OCP 4) for container orchestration and deployments.

 Utilize Jenkins for CI/CD pipeline automation and management.

 Collaborate with cross-functional teams to integrate multiple data sources into a unified reporting platform.

 Participate in code reviews, unit testing, and performance tuning.

 Troubleshoot and resolve production issues in collaboration with operations teams.

 Document development processes and system configurations.

Required Skills:

 Strong proficiency in Java 17 and Spring Boot frameworks.

 Hands-on experience with Apache Camel for message routing and transformation.

 Solid experience in Kafka development and monitoring tools.

 Good understanding of cloud pipeline architectures and deployment strategies.

 Experience working with OpenShift (OCP 4).

 Familiarity with Jenkins for CI/CD and automated deployments.

 Understanding of cloud deployment platforms (AWS, Azure, or GCP preferred).

 Strong analytical and debugging skills.

 Ability to learn quickly and adapt to evolving project requirements.

Nice to Have:

 Experience in financial services or transaction reporting platforms.

 Familiarity with microservices architecture and containerization best practices.

 Knowledge of monitoring tools (e.g., Prometheus, Grafana).

• Extensive experience in designing, building & supporting Azure Managed Services Operations.
• Good understanding of Azure IaaS and PaaS services (Azure VMs, App Service, VM Scale set, Storage, Web App, Function App, Logic App, SQL instance, Data factory, Key vault, API management service etc.).
• Good understanding of Azure networking, vNet, NSG, various load balancing services, VPN, Express Route and firewalls in cloud environment.
• Knowledge on Cloud Adoption Framework.
• Hands on Experience in migration of various workloads to Azure from on-prem sources like VMware, Hyper-V, Physical Servers and from other Clouds.
• Knowledge of Azure Backups and ASR (Azure Site Recovery).
• Strong Knowledge on Containerization and Orchestration (Docker, Kubernetes, AKS).
• Powershell Scripting, Azure CLI, ARM templates writing, setup automation for resources provisioning and other IaC tools like terraform, Ansible is an added advantage.
• Knowledge on Azure automation and Automation Desire State Configuration.
• Knowledge on Azure Devops or GIT Actions on CI/CD pipeline configuration.
• Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems.
• Aspire to learn and be able to pick up latest technical advances in Azure and be able to implement it.
• Certificate on Azure Administrator & Azure Architect has added advantage.

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

• Establishing checks and balances for smooth execution
• Liaisoning with the designers for clarifications. approvals and sign offs
• Submitting pricing proposals and production cost estimates
• Calculating the production costs and sharing this with the Manufacturing Head for execution to further deal with external/ internal vendors/ stakeholders
• Creating of the production plan. This exercise would be conducted in partnership with the Designers and the Business Head of the company
• Ensuring alignment on the production plan with concerned stakeholders in the manufacturing team
• Ensuring that execution is as per the launch plan
• Ordering fabric, ensuring its availability in house (as per schedule) and verifying the quantity received vis--vis the order
• Authorizing if the fabric can be used for manufacturing or not
• Setting up stringent and robust processes to ensure quality assurance of the raw materials (mainly fabric) at the source of printing /weaving
• Benchmarking the company's products, samples and accessories with others in the industry and submitting competitor analysis to the designers and Business Head

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning
• Prior experience as a Merchandising Head in the apparel sector
• 10+ years of relevant experience (preferable)
• Strong Planning skills
• Analytical aptitude
• Customer FIRST Mindset
• Excellent communication Skills
• Strong interpersonal Skills
• Adept at stakeholder management
• Technology Mindset
• Exposure to process automation
• People management ability
• Strong prioritization and organizing skills
• Ability to get work done through others
• Ability to multitask    

Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 4-12 years

·         Extensive experience with C#, .Net Core, Web API, Oops, Design patterns & principles.

·         Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.

·         Extensive experience in writing rest full API

·         Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery

·         1-2 year of experience in Angular 2/4/5/6/7/8/9/10/11/12, Typescript, JavaScript, and Bootstrap with Restful API’s is a plus

·         Good to have experience in testing and debugging new programs using