Social Media Marketer

Job Title: Lead - Monitoring

Location: Gurgaon

Experience Required: 8+ Years

Job Type: Full Time

Position Summary

We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.

As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.

This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.

Roles and Responsibilities

• Monitor System Performance:
• Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
• Troubleshooting and Issue Resolution:
• Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
• Capacity Planning:
• Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
• Incident Response:
• Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
• Monitoring Tools Management:
• Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
• Performance Analysis:
• Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
• Cloud Monitoring:
• Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
• Synthetic Monitoring:
• Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
• Documentation and Reporting:
• Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
• KPIs and Dashboards:
• Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
• Team Leadership:
• Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.

Skills and Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
• Experience:
• Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
• Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
• Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
• Technical Skills:
• Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
• Strong analytical, problem-solving, and decision-making skills.
• Soft Skills:
• Strong leadership, communication, and team collaboration abilities.
• Experience in publishing KPIs, dashboards, and other reporting mechanisms.

Good to Have Certifications (Preferred):

• ITIL Foundation
• Certified Monitoring Professional (CMP)
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: SCOM (if available)

We are working on a relevant requirement and your profile looks suitable for it.

Hiring: Customer Support Executive

company name - MONEYVIEW

Location: Novel Tech Park, Kudlu Gate, Bangalore

Industry: FinTech / BFSI / NBFC / Telecom

Experience: 1–2+ Years

Salary: Up to ₹6 LPA

Work Days: 6 Days Working

Key Requirements:

* Experience in Customer Support / Customer Service

* Preferred background in BFSI / FinTech / Loan / Credit Card / NBFC / Telecom

* Strong English communication (Mandatory)

* Good in inbound & outbound call handling

* Customer query / complaint resolution experience

* CRM / Email support knowledge preferred

Interested candidates can share CV / details.

Job Description:

We are seeking an experienced PHP Developer to join our web development projects. As a PHP Developer, you will play a key role in writing clean and efficient PHP code, following industry best practices and collaborating with the creative team. Your expertise and problem-solving skills will contribute to the success of our software development process.

Responsibilities:

·        Write backend code and develop efficient PHP modules.

·        Solve complex performance problems and address architectural issues.

·        Integrate and combine data storage solutions.

·        Contribute to all phases of the software development lifecycle.

·        Troubleshoot and resolve issues as they arise.

·        Collaborate effectively across different time zones using tools like GitHub, video conferences, and documents.

·        Familiarity with common third-party APIs such as Google, Facebook, eBay, etc.

·        Utilize version control tools and work with relational databases.

·        Proficiency in HTML, CSS, JavaScript, and AJAX.

·        Demonstrate strong problem-solving skills and attention to detail.

·        Display a keen interest in learning new tools, languages, and workflows.

Requirements:

·        Minimum of 4+ years of experience.

·        Must have experience with WordPress & Laravel.

·        Strong knowledge of PHP programming language and related frameworks such as Laravel, Symfony, or CodeIgniter.

·        Proficiency in HTML, CSS, JavaScript, and jQuery.

·        Experience working with databases like MySQL, PostgreSQL, or MongoDB.

·        Familiarity with version control systems, preferably Git.

·        Understanding of object-oriented programming (OOP) principles.

·        Strong problem-solving skills and ability to work independently as well as in a team environment.

What will I be doing?

• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos and other project related meetings
•  Defining resource requirements and managing resource availability & allocation both internal and third party           
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Managing delivery of the project according to this plan.
• Tracking projects and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction
• Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for upper management regarding status of project
• Should be well versed with project management domains: Initiating, planning, executing, controlling and closing

What skill do I need?

• Experience in IT industry with 3+ years of proven delivery managing increasingly complex projects
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
• Document the development process, architecture, and standard components.
• Experience as a PHP/Node/Java developer or other technologies to lead a team of PHP programmers Workflow Management, design and implementation in all its stages 
• Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Leadership competencies for team building, client relations, Negotiation, decision making, problem solving and conflict management
• Proven organizational skills; ability to multi-task and work on several assignments concurrently but still be detail oriented

Required Qualification :

• Bachelor's degree in business or related field of study. 
• Three years of experience in a related IT field
• Exceptional verbal, written, and presentation skills
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Knowledge of file management, transcription, and other administrative procedures
• Ability to work on tight deadlines.
• Hands Knowledge of utilities such as MS Teams, Zoom, Slack
• Analytical and problem-solving skills • Self-motivator and should be able to work in a team.
• Ability to work in a fast-paced, self-directed environment under deadline pressures
• Ability to manage own workload independently, multi-task and prioritize effectively
• Detail oriented and proactive
• Excellent time management skills, plan, prioritize, and manage development tasks for on-time delivery with quality as primary criteria. Requirements

 PLSQL  Developer

experience of 4 to 6 years

Skills- MS SQl Server and Oracle, AWS or Azure

•            Experience in setting up RDS service in cloud technologies such as AWS or Azure

•            Strong proficiency with SQL and its variation among popular databases

•            Should be well-versed in writing stored procedures, functions, packages, using collections,

•            Skilled at optimizing large, complicated SQL statements.

•            Should have worked in migration projects.

•            Should have worked on creating reports.

•            Should be able to distinguish between normalized and de-normalized data modelling designs and use cases.

•            Knowledge of best practices when dealing with relational databases

•            Capable of troubleshooting common database issues

•            Familiar with tools that can aid with profiling server resource usage and optimizing it.

•            Proficient understanding of code versioning tools such as Git and SVN

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
•  Ability to  Identify and resolve gaps in customer expectations versus actual service levels.
• Assists with the creation of a sales cycle plan.
• Manage Customized project requests and handle projects till it doesn’t go live.
• Coordinate with the Technical team, Client, sales team, and delivery team for a project.

KRA – Manager Presales

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
• Identify and resolve gaps in customer expectations versus actual service levels.
• Lead Generation activities such as cold calling to prospects
• Assist in preparation of sales proposals, RFP, and RFI responses
• Research and develop prospect list using LinkedIn and Web research
• Create proposals, sign-off documents, and integration documents.
•  Expected to be thorough with the products of the company and if there are any new developments or innovations going on.