Finance & Operations Analyst

Support Services Analyst

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Corporate Development team plays a vital role in spearheading initiatives that drive the company's go-to-market strategies. We help foster business growth, expansion and maturity by creating and delivering value to internal stakeholders and our growing partner and customer ecosystems. As part of our dynamic team, you'll collaborate with product, marketing, sales and partner alliance organizations to challenge conventions and deliver exceptional, high-quality product solutions.

Position Responsibilities

The Support Services Analyst will be part of the Support Services team which uses, top-of-the-line CRM tools like Sales force and other applications. The Support Services Analsyt in Deltek|Replicon is not only a Support professional, but also a good researcher, a tester and a consultant to both customers and product management.

• Resolve the Application Support queries and issues that have been handed over by the Associate Support Analysts (Tier 1) and ensure that all assigned requests are addressed within the time limit set by the Product Support Associate (Tier 1)
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.
• Effective and efficient working in partnership with other departments to prevent delay in resolution
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Documenting customer interactions, troubleshooting steps, and resolutions accurately in our CRM system.
• Solid understanding of product limits and suggesting ways of improving the product
• Logically understanding the concepts of other SaaS based products for integration requests
• Proactively identifying trends or recurring issues and recommending process improvements or product enhancements to minimize future incidents.

Qualifications

• Any Bachelor's Degree
• At least 4 years of experience in software application support and/or infrastructure support
• Understanding of Web technology, basic networking, hardware knowledge and software applications
• Experience of Windows platforms including configuration e.g. configure software to connect to Internet application servers, SSO configuration, API, Webservices
• Understanding of SQL Server or Oracle database management systems.
• Excellent communication skills - verbal, written, listening skills and interpersonal skills
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
• Open to work in a 24/7 support environment

Key Responsibilities

• Drive revenue growth by achieving sales targets through direct and indirect sales channels.
• Manage and monitor the sales pipeline, ensuring timely closures.
• Build and maintain strong relationships with prospective and existing clients.
• Conduct site visits, property presentations, and negotiations to close deals.
• Analyze market trends, competitor activities, and customer needs to identify business opportunities.
• Provide insights and recommendations to senior management for improving strategies.
• Support junior sales staff in achieving their targets and enhance team performance through mentoring and motivation.
• Ensure proper documentation of sales transactions and adherence to legal and compliance requirements.
• Prepare and present regular sales performance reports to management.

Key Skills and Competencies

• Strong knowledge of the real estate market, property types, and legal processes.
• Excellent communication, negotiation, and interpersonal skills.
• Goal-oriented with a proven track record of meeting or exceeding sales targets.
• Ability to work in a fast-paced, competitive environment.
• Proficiency in CRM tools and MS Office Suite.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in real estate sales with a proven track record of success.
• Familiarity with local real estate regulations and practices.

Ideal Candidate Profile: Assistant Sales Manager (Real Estate)

Experience:

• 3-5 years of proven success in real estate sales.
• Track record of meeting or exceeding sales targets.
• Experience in handling high-value property transactions and dealing with diverse clientele.

Educational Background:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Additional certifications in real estate or sales will be an advantage.

Skills and Competencies:

• Strong communication and negotiation skills.
• Expertise in market analysis and identifying business opportunities.
• Ability to manage client relationships effectively and ensure customer satisfaction.
• Familiarity with CRM tools and proficiency in MS Office applications.
• Exceptional organizational and time-management abilities.

Personality Traits:

• Goal-driven and result-oriented mindset.
• Confident, persuasive, and able to handle objections professionally.
• A team player who can also mentor and motivate junior staff.
• Adaptable to a fast-paced and competitive real estate market.

Industry Knowledge:

• In-depth understanding of local real estate laws, property types, and market trends.
• Awareness of property valuation and transaction processes.

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables.

At least 3 years' experience as a Node.js developer.

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

Mandatory experience in MongoDB and MySql.

Knowledge of front-end technologies such as HTML5 and CSS3.

Superb interpersonal, communication, and collaboration skills.

Exceptional analytical and problem-solving aptitude.

• Experience with popular React.js workflows (such as Flux or Redux)

• Experience with data structure libraries (e.g., Immutable.js)

• Experience with standard front-end development tools such as Babel, Webpack, NPM, etc.

• Thorough understanding of React.js and its core principles

• Familiarity with RESTful APIs and backend services

• Familiarity with code versioning tools such as Git, SVN, and Mercurial

• Familiarity with modern front-end build pipelines and tools

• Knowledge of isomorphic React is a plus

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

Job Requirements :

- 4+ years of Java development experience

- 4+ years of microservice development experience with Spring boot framework

- Core & Advanced Java (Threading, Design Patterns, Data Structures) J2EE, REST web services

- Excellent knowledge of Enterprise Design Patterns

- Full stack development with Angular 8 experience will be a plus

- Experience with test driven software development

- Exposure to telecom domain

- ETOM/ SID which make the TM Forum framework

We are looking for experienced Full Stack Web Developers. Web Application developer who possesses a passion for pushing web technologies to the limits and will work with our team of talented engineers to design and build the next generation of our web applications.

Responsibilities

• Design and build scalable, mobile-first web applications
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills

• BS/MS degree in Computer Science, Engineering or a related subject.
• 3 to 5 years of industry experience as a Full Stack Developer with focus in React.js and Node.js 
• Experience with Express.js and Node.js is a must.
• Experience with third-party libraries and APIs is required.
• Experience using Google Firebase is an asset.
• Experience in UI/UX design is preferred.
• You should also be up to speed on practices like TDD, CI/CD, and pair programming.
• You should be very comfortable working with Agile, Lean and Continuous Delivery practices -- and love it as much as we do.
• Understanding and playing a part in the entire cycle of software consulting and delivery (ideation, project conception, UX, code, testing, deployment, and around again).
• Working knowledge of the general web application landscape, architectures, trends, and emerging technologies.
• Solid understanding of the application development life cycle.

Parikshram is a Bangalore based tech startup company, building the world's first career success platform for QA-Testing professionals around the world. Currently running through the social media channels with the name of “Software Testing Studio" (soon to be renamed as Parikshram), it has an active user base of ~0.2 million testing professionals and focuses on recruitment, upskilling and community building. The company is growing at a rapid pace and is hiring aggressively.

• 5+ years experience in PHP and Wordpress development, WordPress CMS Installation, theme customizations.
• Should possess strong knowledge of SEO, Secure sites, Wordpress, Web Design
• Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc
• Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
• Basic Knowledge of Core PHP, MySQL Database.
• Experience in designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
• Ability to convert comprehensive layout and wireframes into working HTML pages. Payment Gateway integration for WooCommerce (eg: Paypal, Razorpay, etc).
• Ability to build and manage a team.
• Good communication skills.