11+ Heuristic analysis Jobs in Bangalore (Bengaluru) | Heuristic analysis Job openings in Bangalore (Bengaluru)

What you need to have:

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

SharePoint Developer

Job Description

We are seeking a highly skilled SharePoint Developer with 4-15 years of experience to join our dynamic team. The ideal candidate will have a deep understanding of SharePoint technologies and a proven track record of designing, developing, and deploying robust SharePoint solutions.

Responsibilities:

• Design, develop, and customize SharePoint solutions, including workflows, custom forms, and web parts.
• The candidate must know tamil language.
• Migrate SharePoint environments and upgrade existing solutions to the latest versions.
• Troubleshoot and resolve complex technical issues related to SharePoint.
• Collaborate with business analysts, project managers, and other stakeholders to understand requirements and deliver effective solutions.
• Stay updated with the latest SharePoint trends and technologies.
• Adhere to best practices and coding standards.

Required Skills and Experience:

• Strong proficiency in SharePoint development, including SharePoint Framework (SPFx), PowerShell scripting, and SharePoint Add-ins.
• In-depth knowledge of SharePoint architecture, configuration, and administration.
• Experience with SharePoint Online and on-premises environments.
• Strong understanding of web development technologies, including HTML, CSS, and JavaScript.
• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

If you are a passionate SharePoint Developer with a proven track record of delivering innovative solutions, we encourage you to apply.

Job Description:

You will be responsible for maintaining and scaling a high quality React Native social media Application.

Technical

Candidate should have:

• Built end-to-end React Native application with at least 5K users or more
• 1-4 years work experience in developing Android & iOS apps using React Native, React.js
• Thorough understanding of React Native and its core principles
• Knowledge of how to integrate SDKs like Firebase, Mixpanel, OneSignal, Branch
• End to end feature development for the stories provided
• Has implemented local data storage, caching, app optimization techniques
• Knows how to write unit test cases.
• Aware of app store build forming and release process
• Knowledge or experience with User Interface and Visual Design principles and techniques
• Understanding of software development lifecycle and version control (preferably Git)
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

Non-Technical

The ideal candidate joining us will be:

• a keen observer and a good problem solver with good communication skills
• ambitious, self-driven & equally a fun-loving team-player
• The ability to own end to end responsibility - right from requirement to release

Experience

• React Native: 2 years (Required)
• React Hooks/Redux: 1 year (Required)
• React.js: 2 years (Required)
• HTML/CSS/Bootstrap/jQuery: 1 year (Preferred)
• Jest/Enzyme or any other tool for unit/functional: 1 year (preferred)
• Git/Gitlab: 1 year (Required)
• Firebase, Branch: 1 year (Preferred)

About Clan:

Clan is a QnA social media platform with invite-only access to 1% intellectuals in India. We aim to make social media much more civil and meaningful.

Compensation: 40k-50k

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications

HBOX is a US Based Digital Health Company, Enabling Primary Care Providers (PCP) to

capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to

provide Proactive and Continuous Care and add new Recurring monthly revenue

streams without any upfront cost. With our unique distribution and business

model, we are seeing fast acceptance and great adaption with our target

customers. We have built unique and Industry's first Integrated

Hardware, Cloud & AI Technologies based Virtual care Platform for PCP

Market. We are US focused Post revenue company with customers in 7 US States

and growing extremely fast.

We want a techie at heart. Someone who is happy and curious to work on all aspects of software development. Reporting directly to the CTO, you will be responsible for feature design, development, and continuously optimizing our tech stack.

We are looking for an experienced software engineer with at least 5 years of experience in a startup or product environment. Ideally you have been involved in all aspects of software development from requirements gathering to design, development, deployment and post-release support. We are looking for all-round technical maturity. Our tech stack is Angular, Spring boot and Django/Python.

Key Skills

Java SpringBoot, PostgreSQL/MySQL, Git

AWS, REST api design, Experience integrating with external APIs

Good applied understanding of Object Oriented Programming

Good database modeling and SQL knowledge.

Anticipate how code will perform under production conditions

Understand the performance characteristics of commonly used data structures (maps, lists etc). (Optional) Experience with UI frameworks like: AngularJS/React is a big plus.

Responsibilities and Duties

Build out features across the stack: backend, API design and integration, database optimization, microservices, plugins, queues etc

Fix bugs and write automated tests

Maintain and upgrade our Tech Stack

Translate requirements to design and write/present articulate software design.

• Expertise in test planning and test strategy design for various types of testing - integration testing, functional testing, system testing and regression.

• Ability to quickly learn the functional aspects of the project & be the quality gatekeeper for the code release.

• Experience in testing the developed UI pages against the UX design to ensure the experience is realised. 

• Experience in creating knowledge artifacts and authoring guides for end-users

• Experience in creating test scenarios, test cases, traceability

• Hands-on experience with JIRA, WIKI, or Zephyr applications

• Understanding and working knowledge in Scrum Methodology

• Experience in Web,mobile, cross browser and device testing.

• Experience in Automation testing with Java and Selenium

• experience in frameworks like TestNG and Cucumber