11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Job Title: Asst Manager-Business Development – PVC

Department: Sales & Marketing / Business Development

Reports to: Sales Head / Director

Designation: Asst Manager - Business Development

Location- Delhi, Kolkata, Chennai/Bangalore

Key Responsibilities:

Identify new business opportunities in domestic and international markets for PVC compounds.

Research market trends, competitor activities, and potential clients in sectors like wires & cables, automotive, footwear, profiles, pipes, and injection moulding.

Generate leads through networking, industrial directories, trade exhibitions, and digital platforms.

Develop and maintain long-term relationships with OEMs, converters, distributors, and key industry stakeholders.

Understand client requirements and offer suitable PVC compound grades or customized solutions.

Conduct technical discussions with clients in coordination with the R&D/technical team.

Achieve sales targets and contribute to the revenue growth of the company.

Prepare and submit quotations, negotiate pricing, and finalize orders.

Track sales performance, follow up on payments, and ensure customer satisfaction.

Work closely with production and R&D teams to ensure timely sample development and delivery.

Prepare periodic sales reports, forecasts, and competitor analysis for management review.

Provide inputs to management on market demand, pricing trends, and product improvements.

Represent the company at industry exhibitions, trade fairs, and seminars.

Promote the company’s products through presentations, technical discussions, and marketing initiatives.

Key Skills & Competencies:

Strong knowledge of PVC compounds, polymer industry applications, and market dynamics.

Proven track record in business development or industrial sales.

Excellent communication, negotiation, and networking skills.

Ability to understand technical specifications and coordinate with R&D/production teams.

Self-motivated, target-oriented, and willing to travel extensively.

Qualifications & Experience:

Education: Diploma/Degree in Plastics/Polymer/ Chemical Engineering, or MBA in Marketing (preferred).

Experience: 4–10 years in industrial sales/business development, preferably in PVC compounds or polymer industry.

The Knowledge Graph Architect is responsible for designing, developing, and implementing knowledge graph technologies to enhance organizational data understanding and decision-making capabilities. This role involves collaborating with data scientists, engineers, and business stakeholders to integrate complex data into accessible and insightful knowledge graphs.

Work you’ll do

1. Design and develop scalable and efficient knowledge graph architectures.

2. Implement knowledge graph integration with existing data systems and business processes.

3. Lead the ontology design, data modeling, and schema development for knowledge representation.

4. Collaborate with IT and business units to understand data needs and deliver comprehensive knowledge graph solutions.

5. Manage the lifecycle of knowledge graph data, including quality, consistency, and updates.

6. Provide expertise in semantic technologies and machine learning to enhance data interconnectivity and retrieval.

7. Develop and maintain documentation and specifications for system architectures and designs.

8. Stay updated with the latest industry trends in knowledge graph technologies and data management.

The Team

Innovation & Technology anticipates how technology will shape the future and begins building future capabilities and practices today. I&T drives the Ideation, Incubation and scale of hybrid businesses and tech enabled offerings at prioritized offering portfolio and industry interactions.

It drives cultural and capability transformation from solely services – based businesses to hybrid businesses. While others bet on the future, I&T builds it with you.

I&T encompasses many teams—dreamers, designers, builders—and partners with the business to bring a unique POV to deliver services and products for clients.

Qualifications and Experience

Required:

1. Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

2. 6-10 years of professional experience in data engineering with Proven experience in designing and implementing knowledge graph systems.

3. Strong understanding of semantic web technologies (RDF, SPARQL, GraphQL,OWL, etc.).

4. Experience with graph databases such as Neo4j, Amazon Neptune, or others.

5. Proficiency in programming languages relevant to data management (e.g., Python, Java, Javascript).

6. Excellent analytical and problem-solving abilities.

7. Strong communication and collaboration skills to work effectively across teams.

Preferred:

1. Experience with machine learning and natural language processing.

2. Experience with Industry 4.0 technologies and principles

3. Prior exposure to cloud platforms and services like AWS, Azure, or Google Cloud.

4. Experience with containerization technologies like Docker and Kubernetes

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team - Tania Fatema

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

About the Company

Our Client one of the leading TMT bar manufacturer and exporter in India. It is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform. 

Job Description

• MERN Full stack e-commerce developer is responsible for writing reusable, testable, and efficient code 
  
  
• Design and implementation of low-latency, high-availability, and performant applications 
  
  
• Implementation of security and data protection 
  
  
• Understanding of performance testing and optimization techniques 
  
  

Requirements

• MERN stack developer should have the ability to translate Wireframes and PSD Designs into functional web apps.
  
  
• Binding of UI elements to JavaScript object models
  
  
• Creating RESTful services with Node.js
  
  
• MERN stack developer must have proven experience in front & back-end development
  
  
• Work in a cross-functional team to deliver a complete user experience
  
  
• Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
  
  
• Create Unit and Integration tests to ensure the quality of code
  
  
• Be responsive to change requests and feature requests
  
  
• Write code that is cross-platform and cross-device compatible
  
  
• MERN fullstack developer must have the ability to wear many hats and learn new technologies quickly
  
  
• For MERN stack developer job, candidate must have good Knowledge of Node Debugging
  
  
• Understanding & proficiency in REST APIs.
• MERN stack developer should know Git Repository and Jira.
• Integration of data storage solutions [RDBMS, NoSQL DB]

Testing Lead

Roles and Responsibilities
We are looking for a highly-skilled test automation engineer to automation testing. Who has experience in Selenium with Either Java/C#/ Python.

• Working experience of a minimum of 6+ years in Test automation using Selenium or other similar tools.
• QA experience with manual testing of web sites, web services and backend applications in windows.
• Working knowledge on tools like Jenkins, JIRA and Github.
• Contribute towards the automation of performance flows using JMeter.
• Should have Positive Attitude to Learn the Functionality of Application with quick turn-around time.
• Record problems and issues in accordance with the project's problem and issue management plans.
• Creating, enhancing, debugging, and running the test cases.
• Work with the application team to resolve any issues that arise out of the testing process.
• Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements.
• Good understanding and experience in Agile test automation frameworks and approaches.
• Strong in Testing methodology, test framework design experience.
• Strong analytical and problem-solving skills.
• Understanding of QA methodologies, life cycle and processes
• Positive and energetic work attitude.
• Well-organized and disciplined, but also adaptable approach to work.
• Able to multi-task and manage numerous deliverables effectively.
• Strong written and communication skills.
• Having good experience of team handling.

**Work from office. Location: Kolkata
**Interview: Face to face interview

What you need to have:

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Full Stack Developer Responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements:

• BE / BTech / MCA / BCA Degree in Computer Science or equivalent.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, Vue and Amber.
• Proficiency with server-side languages such as Node, Java, PHP, Python and Ruby.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.