11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Position: Area sales Manager – Laminates/Sunmica
Locations: Bangalore, Ranchi,Rajasthan, Gujarat (Ahmedabad, Vadodara), Uttar Pradesh (Lucknow, Varanasi, Aligarh), Delhi, Jaipur
Experience: 8+ Years in Laminates/Sunmica Sales
Industry: Building Materials / Interior Products / Laminates & Decorative Surfaces
Key Responsibilities:
- Identify, develop, and manage new business opportunities in the Laminates/Sunmica market.
- Build and strengthen relationships with dealers, distributors across assigned territories.
- Plan and execute sales strategies to achieve monthly and quarterly targets.
- Conduct regular market visits in Gujarat, Rajasthan, Delhi, and UP to expand dealer/distributor network.
- Monitor competitor activities, pricing, and marketing strategies.
- Ensure effective order fulfillment, payment follow-up, and after-sales support.
- Collaborate with the marketing and product teams to align customer feedback with product offerings.
Key Requirements:
- Minimum 8 years of experience in business development/sales of laminates, sunmica.
- Proven success in managing territory sales and dealer/distributor development in the listed regions.
- Strong contacts and network in trade channels (distributors/retailers).
- Excellent communication, negotiation, and interpersonal skills.
- Willingness to travel extensively within the assigned states/cities.
Mail updated resume with current salary-
Email: etalenthire[at]gmail[dot]com
Satish: 88O 27 49 743
Website: www.glansolutions.com
RESPONSIBILITIES
- Promote the company’s products/services addressing or predicting clients objectives.
- Qualify leads from marketing campaigns as sales opportunities.
- Conduct research to identify new markets and customer needs.
- Develop a sustainable sales pipeline to meet and exceed forecasted targets .
- Keep records of sales, revenue, invoices etc.
- Meet Sales target allocated .
- Build long-term relationships with new and existing customers.
- Identify opportunities by researching on targeted companies and contacts.
REQUIREMENTS
- Minimum 3 years of experience in information technology sales.
- Should have an experience in handling enterprise projects.
- Must have prior experience in closing and managing projects .
- Ability to create engaging presentations.
- Communication and negotiation skills
- Proven track record of client growth and retention.
BENEFITS
- Five Days Working in a week
- Saturday & Sunday fixed off
- Ample scope for growth opportunities
Penning down a quick read about the organization and the role for your consumption and I request you to send across couple of sample work of yours which will be the first level screening to decide on the next steps of evaluation.
Expectations from the role –
· Designing and building the website front-end.
· Creating the website architecture.
· Designing and managing the website back-end including database and server integration.
· Generating WordPress themes and plugins.
· Conducting website performance tests.
· Troubleshooting content issues.
· Monitoring the performance of the live website
· Proven work experience as a WordPress Developer.
· Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
· Knowledge of code versioning tools including Git, Mercurial, and SVN.
· Experience working with debugging tools such as Chrome Inspector and Firebug.
· Good understanding of website architecture and aesthetics.


• Knowledge of .NET framework
• Experienced in at least one relational database e.g. MS SQL, Oracle
• Problem-solving and analytical capabilities
• Ability to complete tasks and maintain productivity with minimal supervision
• Used to work remotely and in an international work environment is a plus
• Producing detailed specifications and writing the program codes.
• Maintaining the systems once they are up and running.
• Recommend and execute modifications to the existing
DESIRED CANDIDATE PROFILE:
1. Education:- Any Graduate / BCA / PG Diploma / B.Tech / MCA / MBA (IT)
2. Technical Skill Sets:-
Languages: VB / http://vb.net/">VB.Net / http://asp.net/">Asp.Net / C#
RDBMS: Oracle / MS Sql Server / MySql
Web Technology: HTML / DHTML / http://asp.net/">ASP.Net / AJAX / HTML-5
CupShup is looking for Operations Executive for the respective city. You will be responsible to handle the network growth, BTL Campaign function & operations, audit i. e. internal audits, client audits, cost audits, etc.
Responsibilities:
- Exeuctiion of BTL / Offline marketing campaigns across locations
- Strengthening network of promoters
- Vendor/Partners Empanelment
- Logistics and Collaterals
- Success of the campaigns
- Process improvement and streamlining
- GST Compliance and reconciliation
- For Client - Media, Financial, Rate Benchmarking, Competition
- Functional Audits as and when required by Management
- Regional reporting
- Network tracker
- Collaterals Tracker
- Partners Tracker
Requirements:
- Graduate
- 0-2 years of experience BTL marketing is a must
- Self Motivated, Passionate, and a never give up attitude
- Team player
- Fair at communication and expression
- Willing to learn not only operations but also marketing and the other functions
- Two wheeler driving and license is an added advantage

Job Description
-Develop all user-facing products in NodeJs & React.Js (SSR)
-Build reusable components and front-end libraries for future use.
-Translate designs and wireframes into high quality code
-Focus on code maintainability and performance of application.
-Provide technical advice and assists in solving programming problems.
Requirements
• 5+ years of experience in frontend development primarily using React .JS
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Good foundation in design and a knack for designing interactions and elegant interfaces)
• Thorough understanding of NodeJs & React.js(SSR) and its core principles
• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools
• Familiarity with code versioning (version control) tools, such as Git, SVN, and Mercurial
• Thorough understanding of React.js and its core principles
• Good to have experience with popular React.js workflows
• Ability to understand business requirements and translate them into technical requirement
• Preference will be given to those who have worked on libraries such as Bootstrap, Material js.
• Knowledge ofGraphQL and CSS preprocessor like SASS
• Proficient in industry standard best practices such as Design Patterns, Coding Standards,
Coding modularity, Prototypes etc.
Job Location: Kolkata
Job Description:-
- Develop design solutions for various platforms
- Establish consistent brand and creative designs.
- Communicate ideas with project managers using mock-ups and look books Collect feedback from project managers and adjust the approach to cater to criteria
- Build sitemaps, wireframes and prototypes to outline structure.
Requirements:-
- Bachelor's degree/PG in user experience, design or related field
- 1 to 4 years of experience with UI/UX designing.
- Strong communication, design and creative thinking skills
- Experience with Figma/Adobe XD, Photoshop, Illustrator etc
- Knowledge of CSS is a plus
Regards,
Team Merito