11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Job Title: Finance Executive
Location: Kolkata
Job Summary:
We are seeking a detail-oriented and experienced Account and Finance Executive to oversee and manage our financial operations. The ideal candidate will possess a strong background in accounting principles and financial management, with a proven track record of handling complex financial tasks, preparing reports, and ensuring compliance with statutory requirements.
Key Responsibilities:
- Accounting and Bookkeeping:
- Maintain and update accurate financial records, including journals, ledgers, and reconciliation statements.
- Oversee accounts payable and receivable processes.
- Manage daily financial transactions and ensure proper documentation.
- .Financial Reporting:
- Prepare monthly, quarterly, and annual financial statements.
- Conduct variance analysis and budget vs. actual comparisons.
- Generate MIS reports for management review.
- Taxation and Compliance:
- Ensure timely filing of GST, TDS, and other statutory returns.
- Coordinate with auditors for financial audits.
- Stay updated with tax laws and compliance regulations to ensure adherence.
- Budgeting and Forecasting:
- Assist in preparing annual budgets and forecasts.
- Monitor and control expenditures in alignment with budgets.
- Banking and Treasury:
- Handle bank reconciliations and manage banking relationships.
- Monitor fund flow and cash flow to ensure liquidity.
- Payroll Management:
- Oversee payroll processing and ensure accurate disbursements.
- Ensure compliance with applicable labor laws and deductions.
- Other Duties:
- Assist in financial strategy and planning.
- Support cross-departmental teams with financial insights and reports.
Qualifications:
- Bachelor’s degree in Commerce (B.Com Hons.) or related field.
- 2-4 years of experience in accounting and finance roles.
- Proficiency in accounting software such as Tally, QuickBooks, or SAP.
- Strong knowledge of GST, TDS, and other statutory requirements.
- Advanced MS Excel skills (VLOOKUP, Pivot Tables, etc.).
Key Competencies:
- Excellent analytical and problem-solving skills.
- High attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Time management skills and ability to meet deadlines.
Preferred:
- Experience with ERP systems.
- Certification in financial management or accounting (CA Inter/CPA/CFA) is a plus.
Shifts:
· Morning Shift: 11am – 7pm
6 Days Working: Monday – Saturday
Java
Amazon Web Services (AWS)Job Description:
We are looking for a Lead Java Developer – Backend with a strong foundation in software engineering and hands-on experience in designing and building scalable, high-performance backend systems. You’ll be working within our Digital Engineering Studios on impactful and transformative projects in a fast-paced environment.
Key Responsibilities:
- Lead and mentor backend development teams.
- Design and develop scalable backend applications using Java and Spring Boot.
- Ensure high standards of code quality through best practices such as SOLID principles and clean code.
- Participate in pair programming, code reviews, and continuous integration processes.
- Drive Agile, Lean, and Continuous Delivery practices like TDD, BDD, and CI/CD.
- Collaborate with cross-functional teams and clients for successful delivery.
Required Skills & Experience:
- 9–12+ years of experience in backend development (Up to 17 years may be considered).
- Strong programming skills in Java and backend frameworks such as Spring Boot.
- Experience in designing and building large-scale, custom-built, scalable applications.
- Sound understanding of Object-Oriented Design (OOD) and SOLID principles.
- Hands-on experience with Agile methodologies, TDD/BDD, CI/CD pipelines.
- Familiarity with DevOps practices, Docker, Kubernetes, and Infrastructure as Code.
- Good understanding of cloud technologies – especially AWS, and exposure to GCP or Azure.
- Experience working in a product engineering environment is a plus.
- Startup experience or working in fast-paced, high-impact teams is highly desirable.
EXCELLENT OPENING FOR AUSTRALIAN ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the Australia. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 5:00 AM - 2:30 PM (Morning Shift)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team - Tania Fatema
JOB DETAILS
Job Title: Call Associate Executive required For Australian Energy Sales Process | Morning Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema
( call & whatsapp )
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
Position: Sales Person
Location: Salt Lake, Kolkata
Experience: 6 months and above
Salary: upto 13,000 pm
Qualification: Graduate in any field
Wanted Male Candidate
Skills:
- Basic MS Excel and MS Word.
- Passionate for Sales.
- Fluent Verbal Communication Skill.
- Fluent in English, Bengali and Hindi.
- Confident in speaking.
Responsibilities:
- Attending customers in showroom.
- Explaining the features and products to the customers.
- Opening and closing the showroom.
- Maintaining showroom cleanliness.
- Calling leads generated from the marketing activities.
- Calling customers for feedback.
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Contact HR Garima
React.js
Javascript
Redux/Flux
NodeJS (Node.js)About the Company
Established in the year 1953, Our Client is one of the leading TMT bar manufacturer and exporter in India. It is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform
Job Description
Experience : 5-7Years
Requirement
- 5-7years of experience in frontend development primarily using React .JS
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Good foundation in design and a knack for designing interactions and elegant interfaces)
- Thorough understanding of NodeJs & React.js(SSR) and its core principles
- Familiarity with RESTful APIs
- Familiarity with modern front-end build pipelines and tools
- Familiarity with code versioning (version control) tools, such as Git, SVN, and Mercurial
- Thorough understanding of React.js and its core principles
- Good to have experience with popular React.js workflows
- Ability to understand business requirements and translate them into technical requirement
- Preference will be given to those who have worked on libraries such as Bootstrap, Material js.
- Knowledge ofGraphQL and CSS preprocessor like SASS
- Proficient in industry standard best practices such as Design Patterns, Coding Standards,
Coding modularity, Prototypes etc.
Regards
Team Merito
About the job
HTSM Technologies Pvt Ltd is urgent looking for a skilled Content Writer to create a variety of content. These will include writing blog posts, articles, and social media postings for business and personal branding, as well as developing website content.
Roles & Responsibilities:
- Writing Clear Intent Content
- Writing the Content of Industry-Related Topics
- Creating Content for a Variety of Platforms Including Blogs, Websites, and Social Media.
- Creating User-Friendly Content
- Excellent Writing and Editing Skills in English
Qualifications & Experience:
- Experience: Minimum 1 Year of Experience
Salary:
15K - 20K/Month
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
- Communicating actively with dealers & customers to help foster a team environment
- Building strong relationship with dealers & customers
- Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
- Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
- Developing and implementing sales & marketing plans to drive sales and profit
- Meeting and exceeding sales targets for assigned territories
- Monitoring achievement of collection targets to reduce exposure to outstanding receivables
- Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
- Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
- Building a strong pipeline and ensuring accurate sales forecasting and account planning
- Interacting with quality/R&D department for new product development basis customer feedback and competitor product portfolio
- Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
- Ensuring timely payment and debt free transactions along with reconciliation of accounts
Desired Candidate Profile
What you need to have:- A Master's degree in business administration (MBA), Marketing
- Minimum 5-6 yrs of Sales experience with understanding of paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
Market research for selling IT services and solutions in a different domain
Send email campaigns/ newsletters and relevant follow-up
Assist in proposals and presentation
Work closely with Sales Managers to qualify prospects, coordinate meetings, and drive new opportunities
Establishing and cultivating healthy relationships with prospective customers
Develop new relationships of key decision-makers in prospective customers.
• Experience in cold Calling, Business Development and Lead Generation via Phone, Email and Web.
• Interacting with the higher authorities of the company such as managers and directors and discuss business issues with them.
• Ensuring effective achievement of targets and preparation of reports.
• Follow the latest industry developments and stay up-to-date on corporate competitors
• Experience in IT industry would be an added advantage
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