11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Relationship Manager – Insurance Sales.
Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained.
Achieving Sales Target
Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills.
Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities.
Building and maintaining strong relationships with agents, providing support and addressing their needs.
Tracking agent performance, identifying areas for improvement.
Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability.
Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network.
Required skills
- Proven working experience as an Insurance Agent or relevant experience from Insurance Broking Industry
- Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
- Basic computer knowledge and statistical analysis
Java
Spring Boot🚀 Hiring: Java Developer at Deqode
⭐ Experience: 4+ Years
📍 Location: Indore, Pune, Mumbai, Nagpur, Noida, Kolkata, Bangalore,Chennai
⭐ Work Mode:- Hybrid
⏱️ Notice Period: Immediate Joiners
(Only immediate joiners & candidates serving notice period)
Requirements
✅ Strong proficiency in Java (Java 8/11/17)
✅ Experience with Spring / Spring Boot
✅ Knowledge of REST APIs, Microservices architecture
✅ Familiarity with SQL/NoSQL databases
✅ Understanding of Git, CI/CD pipelines
✅ Problem-solving skills and attention to detail
Job Opening: FreeSWITCH Developer
Location: Ecospace Business Park, Rajarhat, Newtown, Kolkata
Employment Type: Full-Time, Permanent
Shift: Day Shift
Experience: Minimum 4+ years in FreeSWITCH/VoIP Development
Responsibilities:
- Design, develop, deploy, troubleshoot, and maintain tools and services supporting our cloud telephony network.
- Customize FreeSWITCH for large-scale audio/video conferencing (1000–1500 concurrent calls).
- Expertise in SIP, RTP, RTCP, TURN, STUN, NAT, TLS.
- Hands-on experience with RTP Proxy and routed audio conferences.
- Understanding of SDP Protocol offer/answer mechanism.
- Work with load testing tools for FreeSWITCH audio conferences.
- Deploy and manage multiple FreeSWITCH instances using load balancers.
- Debug issues using packet captures (Wireshark/Ngrep).
- Collaborate with mobile/API teams for integration and support.
- Knowledge of codecs (PCMU, PCMA, G729, Opus) and open-source telephony technologies (FreeSWITCH, WebRTC).
- Familiarity with SIP servers (SER/OpenSER), proxy servers, SBC, SIPX is a plus.
Qualifications:
- Bachelor’s degree in Engineering (B.Tech/MCA).
- 4+ years of hands-on experience in FreeSWITCH development or related VoIP technologies.
- Strong knowledge of Linux environments and command-line tools.
- Basic to intermediate SQL knowledge.
- Proficiency in scripting (Bash, Python, Perl) for automation.
- Strong understanding of VoIP protocols (SIP, RTP), networking principles (TCP/IP, DNS, DHCP, routing protocols).
- Excellent troubleshooting skills with ability to resolve complex technical issues.
- Strong problem-solving, communication, and collaboration skills.
Industry Preference:
- Travel (Preferred)
- Any Industry (Required)
React.js
NodeJS (Node.js)Sr Software Engineer
Opportunity in this role / Why should you join our client?
- You are your own master. We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt
- Work with one of India's leading food tech unicorn company
- ESOPs in the company
Requirements
- Strong coding and problem-solving skills
- 4-6 years of industry experience
- Bachelors and/or master’s degree, preferably in CS, or equivalent experience
- A full-stack generalist with experience in both front-end and back-end technologies
- Experience in Node.
- Experience in JavaScript frameworks like React, NodeJS.
- Ability to write MySQL queries across tables
- Good architecture and system design skills
Roles and responsibilities
Passion for delivering products end-to-end, from ideation to implementation
Good knowledge of data structures and their use cases (Map, List, Tuple, Object, Interface)
Ability to write using node.js to quickly do a PoC.
Good to have knowledge of Reactjs.
Knowledge of encapsulation/inheritance
Basic knowledge of CSS and principle behind it and its use in javascript or jquery
Candidates willing to relocate to Middle East would be preferred
JavaSpring BootWho we are looking for
A candidate who can design, build and configure applications to meet business process and application requirements.
Key Role Requirements:
- Experience in Java-J2EE Development
- Hands-on experience in Struts (Core Java, JSP, Servlets, EJB) framework.
- Hands-on experience in Oracle SQL, Procedures
- Hands-on experience in Spring boot, Spring batch
- Should have worked on application servers like IBM WAS / Jboss / Web logic.
- Knowledge of basic Linux commands and BIRT reporting tool is an added advantage.
- Knowledge in SVN or any other version control is an added advantage.
- Knowledge in Build tool like ANT, Maven is an added advantage
- Strong problem solving and analytical capabilities.
ROLES
We're seeking a qualified Hr asssociate to recruit sales executive in regards to sell annual car and bikes subscription products that our customers have grown to rely on. We are a growing platform and required to target customers by hiring more sales executives on daily basis.
We are open for BDA, TL, BDM profile
Experience:0-4 years
Job location: Work from home
Selection process :- Business Development Manager round.
Qualification: B.com,BBA,MBA in Hr
Salary offered: As per industry standards.
Working days:6 working days with 1 day off
Shifts:10:30am -7:30pm
Mandatory language :Hindi and English
Laptop/wi-fi:candidates to use their own laptops,wi-fi will be reimbursed.
Additional Compensation:If applicable, this will be decided on the basis of your designation.
Duration: 1Year
Certification: PD1 Must
Must Skills: LWC, Aura, Apex, Sales / Service Cloud, communities.
Rate: $10/hr USD
No.Of.Positions: 4
Experience: 3-4years
Primary Job Responsibilities:
- Experience in B2B sales in any industry, if experience in merchant acquiring, transaction banking, digital payments or cloud platforms, it will be an added advantage.
- Willingness to travel, job requires anywhere between 3-7 working days of travel in a month
- Relationship with ecommerce incubator and website/ mobile app development service providers is preferred.
Role & Responsibilities:
- Identify leads in government, education and utility; and work towards signing them with PayU for payment gateway products.
- Manage existing accounts to ensure revenue levels are grown and product array widened, through cross sell
- Work closely with regional business lead in strategic and tactical planning for the region
- Conduct product presentations, demo, commercial negotiation and agreement closure.
- Act as first point of contact from business team for merchant queries.
- Work with internal stakeholders in ensuring customer satisfaction with PayU product & services
- Achieve allocated quarterly and yearly targets for sales in southern region.
Basic Qualifications:
- 5+ years of experience in sales, business development, or account management.
- Excellent written and verbal communication skills.
- Ability to think strategically and execute methodically.
- Comfortable in a fast-paced, multi-tasked, high-energy environment.
- Collaborative working style. Must work well in a team environment.
-Hands on experience in BPO/KPO hiring
-Excellent communication skill in English(Mandatory) and any regional language (Bengali or Hindi- Preferable)
-Must know basic excel
-Skilled in candidate screening & initial telephonic interview
-Must be a graduate, MBA in HR/IR or MSW will be an added advantage
-Must be an immediate joiner (15 days or less)
Javascript
jQuery
Bootstrap
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