11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

About Nimuki

Nimuki is a premium Indian kidswear brand for children aged 3–7 years. We focus on stylish, comfortable, and high-quality clothing for modern families. We are launching in Kolkata and plan to expand across India.

At Nimuki, we are building a strong brand and community, not just selling products. We believe in doing things thoughtfully and maintaining high standards.

Why We Are Hiring

In our early stage, growth will come mainly through social media, influencer collaborations, and building trust with parents—not through paid advertising.

We are looking for someone who can take ownership, bring ideas, and work independently. If you enjoy building something from scratch and taking initiative, this role is for you.

Key Responsibilities

1. Social Media Management

• Manage Nimuki's Instagram account end-to-end.
• Post content, Stories, Reels, captions, hashtags, and respond to DMs.
• Follow the content calendar created with Radhika.
• Reply to comments and messages on the same day.
• Track performance such as reach, shares, saves, and engagement.
• Suggest new content ideas and trends that fit the brand.

2. Influencer & Creator Partnerships

• Find and connect with mommy bloggers and parent creators, mainly in Kolkata.
• Reach out, negotiate, and manage gifting and affiliate collaborations.
• Explain Nimuki's brand story and guidelines to creators.
• Track the performance of influencer campaigns.
• Build long-term relationships with top-performing creators.

3. WhatsApp Community Management

• Manage Nimuki's WhatsApp community for our founding families.
• Share new launches, exclusive previews, and engage with members.
• Ensure every interaction creates a positive brand experience.
• Coordinate with Sunjit on order updates and customer delight initiatives.

4. Offline Partnerships

Work with Sunjit to build relationships with:

• Premium preschools and daycares.
• Kids' play areas and family entertainment centres.
• Pediatric clinics and wellness centres.
• Art, music, sports, and swimming classes.

Your role will be to build partnerships, manage communication, and ensure everything is executed smoothly.

5. Reporting

• Share weekly updates on social media growth, influencer activities, WhatsApp community, and partnership progress.
• Provide monthly recommendations on what is working and what can be improved.
• Take ownership and proactively share updates without waiting to be asked.

What This Role Is Not

Before applying, please note:

• This is not a paid advertising role. Running Google or Meta ads is not the focus.
• This is not a content creation role. Radhika will lead the creative direction; you will manage execution and distribution.
• This is not a remote position. Being based in Kolkata is mandatory.
• This is not a role where daily tasks will be assigned. You are expected to manage your own work and priorities.

What We Are Looking For

Must-Have Requirements

• Experience working with a D2C (Direct-to-Consumer) brand.
• Good understanding of Instagram and how to build an engaged community.
• Hands-on experience with influencer outreach and collaborations.
• Comfortable managing WhatsApp communities and customer conversations.
• Based in Kolkata or ready to relocate immediately.

Preferred Skills

• Existing connections with mommy bloggers or parent influencers in Kolkata.
• Experience using affiliate tools like UpPromote, Cuelinks, or similar platforms.
• Understanding of the Indian D2C market and customer behaviour.
• Ability to read Instagram Insights and use data to make decisions.
• Experience with offline partnerships and brand collaborations.

We Would Love Someone Who

• Shares updates without being reminded.
• Brings solutions and ideas instead of only pointing out problems.
• Enjoys building and growing a brand from the ground up.
• Treats the brand with ownership and care.
• Pays attention to quality in every interaction, whether it's a DM, caption, or influencer communication.

If you are excited about building a growing kidswear brand and love creating meaningful connections with customers and communities, we'd love to hear from you.

🚀 Exciting Project Manager Opportunity at Codebuddy! 🚀

Are you a dynamic Project Manager ready to embark on a thrilling journey with a cutting-edge team? Codebuddy is opening its doors to passionate individuals who thrive in challenging roles and have a hunger for continuous improvement!

Why Codebuddy?

💡 Innovative Projects: Work on challenging projects that redefine industry standards.

🤝 Global Collaboration: Collaborate with cross-functional teams worldwide.

🎓 Continuous Learning: Stay at the forefront of technology with opportunities for skill enhancement.

Your Mission:

🔍 Technical Mastery: Analyze, plan, and execute projects with precision, overcoming roadblocks and mitigating risks.

🌐 Global Leadership: Manage cross-functional teams, ensuring seamless project delivery across multiple domains.

🗣️ Client Interaction: Engage with clients throughout the development lifecycle, turning their visions into high-tech reality.

Your Skills:

🔧 Technical Competency: From financial planning to identifying roadblocks, your skills drive successful project delivery.

🌐 Global Team Player: Thrive in globally distributed teams, with excellent interpersonal and communication skills.

🧠 Analytical Powerhouse: Proven analytical and problem-solving capabilities to optimize team performance.

What We Offer:

🌈 Fair Remuneration: We respect your effort and offer competitive compensation.

📈 Career Growth: Regular performance reviews with opportunities for a 10-30% hike.

🌍 Global Exposure: Work with accomplished co-founders and clients worldwide.

🎉 Perks Galore: Quarterly awards, festival gifts, annual picnics, and more!

Bonus Points if You Have:

🚀 Visionary Mindset: Transform client ideas into business models with excellent stakeholder management.

🌐 Client-Facing Prowess: Excel in client-facing interactions, making their ideas understandable to technical experts.

Join Codebuddy for:

🏢 Stimulating Environment: Boost productivity in a comfortable workspace.

🌐 Global Collaboration: Work on challenging projects with clients from around the world.

💡 Innovative Initiatives: Participate in knowledge-sharing and innovation.

🤝 Equality: Value every opinion with no strong hierarchy in our teams.

🔄 Agile Methodologies: Embrace Scrum and Agile methodologies for efficient processes.

📚 Skill Development: Constantly develop your hard and soft skills with our mentorship program.

If you're ready to revolutionize project management, apply now and be part of a team that values innovation, equality, and continuous growth! 🚀🌟

Job Description:

We are looking for a PHP Laravel Developer to join our agile team of professionals.

Apply now for the role of a Laravel Developer at CodeBuddy that is opening doors for skilled, energetic developers looking for challenging roles.

If you are passionate about technology, constantly seeking to learn and improve your skill set,create multiple layers of applications while working cross-functionally across different infrastructures.

You would fit perfectly if you love problem-solving, design, and creating

quality offerings.

Technical Competency:

● Proven Experience using PHP framework Laravel

● Experience in Web Application Development using PHP/MySQL

● Good knowledge of HTML5, CSS3, jQuery,JSON, JavaScript and Bootstrap framework.

● Must have strong object-oriented PHP programming skills

● Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.

● Understanding accessibility and security compliance.

● Experience in developing high-end web applications in Javascript Frameworks (AngularJS/ReactJS/VueJS) along with API building will be considered as an advantage but not necessary.

● Ability to perform UI/backend tests to optimize performance

● Must be proficient in the use of GIT

● A talent for effective problem solving and troubleshooting

Interpersonal skills:

● Must be comfortable working in a team and independently as and when required.

● Must be disciplined, proactive, and self-motivated.

● Needs to have problem-solving and analytical skills.

● Good to have previous experience of direct client interaction for project briefs and updates.

What You Need To Apply:

● Previous work experience as a Laravel developer for 1 year at least.

● Good experience with Javascript

● Self-motivated with the ability to work independently or jointly in a self-directed way.

● Demonstrated successful development of web or mobile-based applications

● Proven analytical and problem-solving capabilities

● Keen attention to detail

● Strong work ethic and desire to build industry-leading products

● Proactive instead of reactive

● Looking for ways to improve self and projects

Java Developer with GCP

Skills : Java and Spring Boot, GCP, Cloud Storage, BigQuery, RESTful API, 

EXP : SA(6-10 Years)

Loc : Bangalore, Mangalore, Chennai, Coimbatore, Pune, Mumbai, Kolkata

Np : Immediate to 60 Days.

Kindly share your updated resume via WA - 91five000260seven

We are seeking a dynamic and experienced Senior Pre-Sales Business Analyst to join our team. The incumbent will play a pivotal role in engaging with potential clients and channel partners, providing strategic insights, and crafting tailored solutions to address client needs. This role demands a blend of technical expertise, business acumen, and exceptional communication skills to effectively articulate our value proposition and drive revenue growth.

Responsibilities

· Engage with clients to understand their business objectives, challenges, and requirements related to computer vision applications.

· Conduct detailed analysis and document business requirements, ensuring clarity, completeness, and feasibility.

· Collaborate with the solutioning and development teams to propose innovative and technically viable solutions that meet clients' requirements.

· Act as a liaison between clients and internal teams, effectively communicating and translating business requirements to technical teams.

· Utilize the low-code platform and AI models to design innovative solutions that address client needs.

· Analyze client data and business processes to identify opportunities for optimization and efficiency gains.

· Develop comprehensive proposals and presentations outlining customized solutions tailored to each client's requirements.

· Collaborate with the sales team to develop compelling proposals, presentations, and demonstrations to showcase the value and capabilities of our computer vision products.

· Participate in pre-sales activities, including client meetings, presentations, and workshops, to support business development efforts.

· Conduct market research to identify potential clients, industry trends, and competitive landscape.

· Analyze market data and client feedback to refine product offerings and develop new solutions.

· Stay updated with industry trends, emerging technologies, and competitive landscape related to computer vision and provide insights and recommendations for product enhancements.

· Contribute to the continuous improvement of business analysis processes, tools, and methodologies within the organization. 

Qualifications

· Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.

· 3-4 years of experience as a Business Analyst, preferably with pre-sales experience in the computer vision industry.

· Excellent communication and interpersonal skills to effectively interact with clients, understand their needs, and convey technical information to non-technical stakeholders.

· Proven experience in documenting business requirements, functional specifications, and use cases.

· Ability to collaborate and work effectively with cross-functional teams, including solution architects, developers, and sales professionals.

· Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.

· Proficiency in project management methodologies and tools to ensure timely and successful project delivery.

· Flexibility and adaptability to handle multiple projects simultaneously and work in a fast-paced environment.

· Willingness to travel as required to client locations for meetings, workshops, and presentations. 

• Job Title - Sr UX / UI Web Designer
• Location - Sector 5, Salt Lake
• Shift Timing - 2:15 PM to 11:30 PM
• Week Off- Every Sunday and Alternate Saturday
• Half Day - Saturday

Job Overview:

Gathering user requirements, designing graphic elements, and building navigation components. To be successful in this role, you should have experience with graphics design software and wireframe tools. If you have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet up! Ultimately, you’ll create both functional and appealing features that address our clients’ needs and which in turn help us grow our customer base.

Technical Skills Preferred:

• Coding - HTML, CSS, JavaScript, jQuery, Dreamweaver
• Design and graphics - InDesign, Illustrator, Photoshop, Flash
• Content management system (CMS) - WordPress, Adobe Business Catalyst, Drupal, Joomla, Extron, Zopf.(good to have)

Job Responsibilities:

• Illustrate design ideas, PDFs, PPTs, Other documents using storyboards, process flows and competition trends.
• Gather and evaluate requirements in collaboration with our WEB & MARKETING Manager & of course Directors.
• Design graphic user interface elements of all kinds.
• Build page navigation buttons and search fields.
• Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g., images, sketches, and tables)
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g., responsiveness)
• Conduct layout adjustments based on user feedback.
• Adhere to UK Technology competition examples as standards on fonts, colors and image.

Job Requirements:

• Portfolio of design projects we can lay visuals on
• Proven work experience as a UI/UX Designer or a similar web/graphics design role for minimum 12- months.
• Knowledge of wireframe tools (e.g., Wireframe.cc and InVision)
• Up-to-date knowledge of relevant graphics design software like Adobe Illustrator and Photoshop
• Team spirit: strong communication & creative skills to collaborate with various stakeholders.
• BSc in Design, Computer Science, or relevant field though not a must.
• Minimum 36-months of verifiable experience, with the right mindset is a must.

Interested candidates are requested to apply online

Thanks!

Team HR

Salescom Services

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Experience: 4.1-7 years
• Must have Skills: JavaScript ES6, MySQL, RabbitMQ, Redis, Node JS
• Strong technical background with node.js, event loop understanding, unit testing, developing web application & APIs, event & stream, call-back & closures, promise, async/await, accessing file system, Optimization techniques.
• Strong experience in JavaScript, Express.js, GraphQL
• Strong knowledge of REST, microservices, cloud development and design patterns
• Comfortable using modern tools and platforms such as Docker, Jenkins, Gitlab CI, etc.
• Comfortable using agile methodologies.
• Understanding of different components such as web server, storages, integrations
• Should have worked on designing and building server-side solutions (in any technology), build process of node.js, CI/CD process of node.js, multi-tasking (working on multiple things at same time)
• Good knowledge of functional and Object-Oriented Programming
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Familiarity with Azure pipeline
• Should have experience in Identifying software application weaknesses and target areas and sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas.
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project.
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Hands-on development and optimization of image enhancing algorithms for image processing using computational imaging
• Working with peer teams on researching and resolving complex software and system problems
• Analvze and optimize different methodologies to improve output of image processing
• Work closely with Quality Assurance teams to refine algorithms for optimal system performance
• Support products from the early development and prototyping phases through to production
• Developing functional specifications per customer requirements
• Good understanding of image processing techniques such as edge detection skills, image alignment, removing noise, image segmentation, correction/modification, compression, and image reconstruction

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

• take ownership of the quality of code powering the product
• take an active role in the definition and evolution of best industry practices and procedures
• design, develop and test the core product software and databases to ensure strong optimization and functionality
• contribute in all phases of the development lifecycle
• support others to succeed and shine in a supportive team culture

• 4+ years experience in building consumer products
• experience of leading a team of 3 or more full stack developer
• Codeigniter Preferred 
• Good knowledge of Mysql and query optimisation
• Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
• Experience with Ubuntu OS is a plus
• experience deploying softwares to cloud providers such as GCP, AWS