Cutshort logo
Help desk Jobs in Kolkata

11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Apply to 11+ Help desk Jobs in Kolkata on CutShort.io. Explore the latest Help desk Job opportunities across top companies like Google, Amazon & Adobe.

icon
Capgemini

at Capgemini

14 recruiters
Agency job
via Randstad India by Shreya Chaudhary
Kolkata
1 - 5 yrs
₹1L - ₹3.3L / yr
Customer Support
Help desk
contact center
inbound calls
outbound calls
+1 more
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Deqode

at Deqode

1 recruiter
Alisha Das
Posted by Alisha Das
Bengaluru (Bangalore), Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Hyderabad, Pune, Jaipur, Kolkata, Indore
4 - 6 yrs
₹5L - ₹18L / yr
skill icon.NET
skill iconC#
skill iconAngular (2+)
Windows Azure
skill iconAmazon Web Services (AWS)

Job Description:

Deqode is seeking a skilled .NET Full Stack Developer with expertise in .NET Core, Angular, and C#. The ideal candidate will have hands-on experience with either AWS or Azure cloud platforms. This role involves developing robust, scalable applications and collaborating with cross-functional teams to deliver high-quality software solutions.

Key Responsibilities:

  • Develop and maintain web applications using .NET Core, C#, and Angular.
  • Design and implement RESTful APIs and integrate with front-end components.
  • Collaborate with UI/UX designers, product managers, and other developers to deliver high-quality products.
  • Deploy and manage applications on cloud platforms (AWS or Azure).
  • Write clean, scalable, and efficient code following best practices.
  • Participate in code reviews and provide constructive feedback.
  • Troubleshoot and debug applications to ensure optimal performance.
  • Stay updated with emerging technologies and propose improvements to existing systems.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 4 years of professional experience in software development.
  • Proficiency in .NET Core, C#, and Angular.
  • Experience with cloud services (either AWS or Azure).
  • Strong understanding of RESTful API design and implementation.
  • Familiarity with version control systems like Git.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

  • Experience with containerization tools like Docker and orchestration platforms like Kubernetes.
  • Knowledge of CI/CD pipelines and DevOps practices.
  • Familiarity with Agile/Scrum methodologies.
  • Strong communication and interpersonal skills.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Flexible working hours and remote work options.
  • Opportunities for professional growth and career advancement.
  • Collaborative and inclusive work environment.
  • Access to the latest tools and technologies.


Read more
Ezy

at Ezy

Meghna Sharma
Posted by Meghna Sharma
Bengaluru (Bangalore), Kolkata, Hyderabad
1 - 5 yrs
₹3L - ₹6L / yr
Sales
Communication Skills
Field Sales

About the job

Job Description: Area Sales Manager Education Sector

Market Segment: B2B 

About Ezyschooling

Ezyschooling is a technologically driven admissions platform that bridges the gap between admission-seeking parents and schools. We believe that parenting is the toughest journey in a person’s life, and so we have made it our mission to create a one-stop destination for all your parenting worries.

Our quest is to guide parents in their decision of choosing the right school for their child as we understand the impact this decision can have on their family’s future. Parents aren’t the only group we are helping through our platform. We help schools boost their admissions by completely digitalizing and streamlining the process.

Overview of the Role:

As a Area Sales Manager specializing in the Admission Business, you will be responsible for driving sales and revenue growth within your assigned territory by promoting and selling Ezyschooling Services to various educational institutions, including CBSE, ICSE, IGCSE, IB, and Boarding schools.

Your primary focus will be on understanding the unique admission challenges of each type of institution, building relationships with key decision-makers, and achieving sales targets.

Key Responsibilities:

A. Sales and Business Development:

  1. Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.
  2. Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.
  3. Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.
  4. Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.
  5. Conduct product presentations and demonstrations to highlight key features and advantages of the solution.
  6. Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.

B. Relationship Building and Account Management:

  1. Build and maintain strong relationships with key decision-makers at CBSE, ICSE, IGCSE, IB, and Boarding schools, including school administrators, admission officers, and management teams.
  2. Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
  3. Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
  4. Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.

C. Area Management:

  1. Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
  2. Stay updated on the latest trends, regulations, and industry developments related to admission processes in CBSE, ICSE, IGCSE, IB, and Boarding schools.
  3. Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.

Requirements:

  1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
  2. Strong understanding of the admission processes and challenges faced by educational institutions.
  3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
  4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
  5. Ability to build and nurture long-term relationships with customers.
  6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
  7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
  8. Willingness to travel within the assigned territory as required.
  9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Why Ezyschooling & What We Offer:

  • Startup Environment - Work with a passionate and energetic team driven by results.
  • Growth & Compensation: Competitive Salary + High Incentive + Conveyance

Few Pointers

  • Years of Experience: 1-4+ years (2+preferably in EdTech/B2B/School sales)
  • Nature of Engagement: Full time
  • Salary: As per industry standard.
  • Work Location: Delhi/Ncr , Pune, Bangalore, Kolkata, Hyderabad
  • Office location: East Delhi
  • Role Type: Full time
  • Product website Ezyschooling.com


Read more
Paygeek Soft Solutions Pvt Ltd

at Paygeek Soft Solutions Pvt Ltd

2 candid answers
1 recruiter
Tania Fatema
Posted by Tania Fatema
Kolkata
1 - 5 yrs
₹1.8L - ₹3.5L / yr
Telesales
telecalling
outboundsales
outbound calling
Sales
+3 more

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:


As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships


Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)


Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .



Perks and Benefits


* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.


To apply call HR Team - Tania Fatema


JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )


PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:


Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)


Salary Range: ₹15,000.00 - ₹28,000.00 per month



For any query please call HR Team -Tania Fatema



Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Read more
Drishna Infotech
Anjali Shukla
Posted by Anjali Shukla
Ergo Tower - GP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091
0 - 10 yrs
₹1.2L - ₹2.4L / yr
Communication Skills
English Proficiency

Post Title - Customer Care Executive

Process - Australian

Location - Kolkata , Salt lake Sector V 


Shift Time - 6:30am to 3:30pm

Working Days - Monday to Saturday

Requirements - Strong active listening skill and verbal communication

Good English.

Job Type: Full-time


Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.


There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.


Salary: ₹10,000.00 - ₹22,000.00 per month

Benefits: Provident Fund

Schedule: Morning shift - 6:30am to 3:30pm.

Supplemental pay types:

  Performance bonus.

  Yearly bonus.



Note - No hard core sales

No Targets

High Incentives

No pick/drop - (Travelling Allowances will be paid)

No rotational shifts

Read more
Crescentek
MIKA BHATTACHARJEE
Posted by MIKA BHATTACHARJEE
Kolkata
2 - 6 yrs
₹3L - ₹7L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+1 more
Professional with 2 to 6 years of experience in mern stack development. Experience in Mongo db , Express , Node js, React js
Read more
A renowned group based at Kolkata

A renowned group based at Kolkata

Agency job
via Merito by Gaurav Bhosle
kolkata
8 - 15 yrs
₹50L - ₹80L / yr
MERN Stack
IT operations
Technical Architecture
Software Development
IT project management
+2 more
CTO for a well-funded Construction Tech Start-Up by a renowned group
 
  • The CTO will set company’s technological vision and lead its execution.
  • Responsible to build and scale an online B2B / B2C platform from the scratch
  • Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.

Requirements

  • Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
  • Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
  • Proven experience of building and leading engineering teams that have scaled along the journey.
  • Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
  • Candidate must have nuanced understanding of trade-offs among features, risks and costs.
Read more
Full Stack Fitness Brand

Full Stack Fitness Brand

Agency job
via Unnati by Astha Bharadwaj
Kolkata
2 - 3 yrs
₹4.5L - ₹5.5L / yr
Business Development
Sales
Sales strategy
Partnership and Alliances
business alliances
A fine opportunity to grow with a Fitness brand that is growing its base across the country.
 
Our client is a full-stack fitness and lifestyle brand that is making fitness affordable, accessible and enjoyable through technology, data, and intelligence. Available on iOS and Android, this app allows subscribers to work out anywhere, anytime and chose from a variety of available workout options like gym workouts, yoga, Zumba, Pilates, spinning, kickboxing, CrossFit, and MMA. It gives access to 3000+ top gyms and fitness studios, fitness coaching plans and personal nutrition assistance and more in Ahmedabad, Bengaluru, Delhi-NCR, Hyderabad, Jaipur, Mumbai, Pune.

 


Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.

 

As a Business Development Manager, you will be establishing and nurturing relationships that fill the business pipeline with prospective gyms/ fitness centres; increase partner base.

 

What you will do:

 

  • Building and maintaining long-term relationships with on-boarded service professionals and resolving their queries in real time.
  • Creating business development strategies; identifying roadblocks and driving new business from conception through the closure
  • Negotiating new partnerships and business alliances; managing and retaining relationships with existing gyms/fitness centres
  • Imparting necessary training to on-boarded service professionals on how to use the company's product to their maximum advantage - Website, App, CRM
  • Generating leads and cold call prospective gyms/ fitness centres; take a lead on escalations
  • Ensuring smooth backend operations and timely pay-outs to partners (gyms and fitness studios) across allotted city

Candidate Profile:

What you need to have:

  • You have at least 2-3 years’ experience within sales, strategic partnerships, business development and/ or commercial strategy.    
  • You are a result driven individual with an instinct for measuring ROI at each stage and making informed decisions, backed by relevant data.
  • You possess excellent interpersonal skills to develop and nurture client relationships.
  • You are good at building relationships and can forge strong connections at all levels within an organization
  • You are highly goal driven and work well in fast paced environments
  • You are a self-starter and demonstrate a high level of resilience
  • Proficient in English and Hindi
  • Strong presentation skills.
  • Should have sound knowledge of PowerPoint and MS excel
Read more
SeenIt

at SeenIt

4 recruiters
Sneha Adwani
Posted by Sneha Adwani
Remote, Kolkata
3 - 10 yrs
₹12L - ₹25L / yr
skill iconPHP
MySQL
LAMP Stack
skill iconJavascript

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

  • take ownership of the quality of code powering the product
  • take an active role in the definition and evolution of best industry practices and procedures
  • design, develop and test the core product software and databases to ensure strong optimization and functionality
  • contribute in all phases of the development lifecycle
  • support others to succeed and shine in a supportive team culture

Your application will require you to have:
  • 4+ years experience in building consumer products
  • experience of leading a team of 3 or more full stack developer
  • Codeigniter Preferred 
  • Good knowledge of Mysql and query optimisation
  • Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
  • Experience with Ubuntu OS is a plus
  • experience deploying softwares to cloud providers such as GCP, AWS

You should work with us because:

  • we’re a profitable company and have been for the last few years (sounds weird but we're very proud of this!)
  • we're a relaxed and diverse group of people who don’t take themselves too seriously
  • we're creative and want to change the world while we're at it (yes we do!)
  • our products have an international demand and our partners are around the globe
  • we love to travel and will ask you to regularly take time off to refresh
 
If this is something that matches your interests, then do turn in your application or reach out for more information: http://bit.ly/sfsdstad" target="_blank">http://bit.ly/sfsdstad
Read more
Alien Brains

at Alien Brains

5 recruiters
Praveen Baheti
Posted by Praveen Baheti
Kolkata
1 - 7 yrs
₹3L - ₹8L / yr
User Experience (UX) Design
User Interface (UI) Design
skill iconHTML/CSS
User Interface (UI) Development
skill iconReact Native
+3 more
UI and UX design for our products, that includes mobile apps and website.
Read more
IndustryPrime

at IndustryPrime

1 recruiter
Ayush Jhunjhunwala
Posted by Ayush Jhunjhunwala
Kolkata
2 - 5 yrs
₹3L - ₹9L / yr
Sales
Business Development
Enterprise Resource Planning (ERP)
Sales Operations
SaaS
+2 more
About our Company Industry Prime is building a SEM (SaaS Enabled Marketplace), a complete procurement ecosystem for businesses to help them better manage their purchase through its cloud-based SaaS Purchase Management Software and assisting them with their end to end procurement. Our approach is unique and trying to solve a massive problem. Our software is helping over 50 Steel Companies manage their Procurement efficiently. We are over a year and a half old startup, profitable, and growing steadily. We are a young small team of 5 and the founder has rich domain expertise and previous startup experience as part of the founding team of TenMarks, which was later acquired by Amazon Inc. Job Description 1. Look for innovative ways to generate leads 2. Participate in Industry Exhibitions and Trade Shows. 3. Identify and Build Partnerships which can help us generate Leads 4. Connect with the leads using cold calls, emails, and convert them into prospects 5. Build Effective Sales Pitch and Sales Collateral 6. Convert Prospects into Customers 7. Onboarding and Training 8. Always available for customer support and help. 9. Build a sales team and develop strategies for penetrating the market. This is an exciting opportunity as this will be our first Sales Hire. You will be building our Sales team and laying down the foundation for our Sales function. You will be closely working with the founder. Thanks, Ayush Jhunjhunwala Founder & CEO Linkedin: https://www.linkedin.com/in/ayushjjw/
Read more
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort