11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
at Paygeek Soft Solutions Pvt Ltd
EXCELLENT OPENING FOR AUSSIES ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Aussie Energy Sales Process (Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 5am- 2:30am( Early Morning )
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team
JOB DETAILS
Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹25,000.00 per month
For any query please call HR Team
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
Key Responsibilities:
· Develop and create websites, applications, and systems
· Participate on the Development and Testing Phase of the Projects
· Participate as a member of the Scrum team
· Maintain and enhance existing Projects
· Deliver quality output on all Projects
· Showcase your analytical and problem-solving ability.
· Guide and Mentor other developers
· Be updated on the latest technologies
Requirements:
· More than 4-8 years’ experience in PHP
· Must have minimum 4 years work experience in Laravel framework
· Knowledge and experience in: MySQL, JQuery, Bootstrap, HTML,CSS
· Knowledge on Coding Standards, Design Patterns, and Best Practices
· Has actual experience and understanding on Agile Software Development
· Ability to prioritize and handle multiple tasks and projects concurrently.
· Able to mentor, collaborate and guide other team members
· Team Player, Proactive and Accountable
Are you a dynamic Full Stack Developer seeking your next challenge? We are a rapidly expanding technology-focused Consulting Agency renowned for its innovative approach. We are seeking an exceptionally skilled Full Stack Developer to join our engineering team. If you're eager to demonstrate your expertise and collaborate with a talented group of developers, this role is ideal for you!
We are at the forefront of technological innovation, providing cutting-edge solutions to clients across diverse sectors. With a strategic focus on finance, banking, and corporate verticals, they are recognized for their excellence in project delivery.
Your Role: Full Stack Developer
As a Full Stack Developer, you will be a vital collaborator within the development team, contributing to the completion of web and mobile projects. Your exceptional communication, organizational, and time management skills will set a high standard for your peers.
Responsibilities:
- Collaborate seamlessly with project managers, senior architects, and fellow developers to complete development projects.
- Demonstrate proficiency in React and other relevant technologies to develop secure and scalable software solutions.
- Maintain meticulous attention to detail while understanding complex technical requirements.
- Lead quality assurance checks to ensure accuracy before project delivery.
- Ensure on-time project completion, adhering to established timelines.
Qualifications:
- At least 3 years of hands-on experience in React
- Experience with Node JS, ExpressJS and MySQL
- Hands-on experience with Redux, JSON
- Proficiency in JavaScript showcasing a strong grasp of modern development languages.
- Essential familiarity with Azure or AWS,
- Experience with Dev Containers (VSCode) and Docker for efficient development is a plus
- Proven track record in full-cycle development.
About You:
- Approach your work with an unwavering work ethic, innate self-motivation, and a commitment to staying current with the latest technologies.
- Thrive as a collaborative team player who excels in dynamic environments.
- Adapt quickly to evolving contexts and guide projects toward successful outcomes.
- Communicate effectively through written and verbal means, backed by strong interpersonal skills.
- Excel under pressure, learn rapidly and meet tight deadlines with minimal supervision.
What's In It For You?
- Immerse yourself in an inclusive and collaborative work environment that promotes creativity and curiosity, celebrating achievements along the way.
- Access cutting-edge tools and technology to create exceptional customer experiences.
- Participate in post-work social engagements to further build connections.
Responsibilities:
- Identify relevant data sources - a combination of data sources to make it useful.
- Build the automation of the collection processes.
- Pre-processing of structured and unstructured data.
- Handle large amounts of information to create the input to analytical Models.
- Build predictive models and machine-learning algorithms Innovate Machine-Learning , Deep-Learning algorithms.
- Build Network graphs , NLP , Forecasting Models Building data pipelines for end-to-end solutions.
- Propose solutions and strategies to business challenges. Collaborate with product development teams and communicate with the Senior Leadership teams.
- Participate in Problem solving sessions
Requirements:
- Bachelor's degree in a highly quantitative field (e.g. Computer Science , Engineering , Physics , Math , Operations Research , etc) or equivalent experience.
- Extensive machine learning and algorithmic background with a deep level understanding of at least one of the following areas: supervised and unsupervised learning methods , reinforcement learning , deep learning , Bayesian inference , Network graphs , Natural Language Processing Analytical mind and business acumen
- Strong math skills (e.g. statistics , algebra)
- Problem-solving aptitude Excellent communication skills with ability to communicate technical information.
- Fluency with at least one data science/analytics programming language (e.g. Python , R , Julia).
- Start-up experience is a plus Ideally 5-8 years of advanced analytics experience in startups/marquee com
Required Skills:
Machine Learning, Deep Learning, Algorithms, Computer Science, Engineering, Operations Research, Math Skills, Communication Skills, SAAS Product, IT Services, Artificial Intelligence, ERP, Product Management, Automation, Analytical Models, Predictive Models, NLP, Forecasting Models, Product Development, Leadership, Problem Solving, Unsupervised Learning, Reinforcement Learning, Natural Language Processing, Algebra, Data Science, Programming Language, Python, Julia
Freshers without sound knowledge on the above please do not apply.
Job Location: Kolkata
Job Description:-
- Develop design solutions for various platforms
- Establish consistent brand and creative designs.
- Communicate ideas with project managers using mock-ups and look books Collect feedback from project managers and adjust the approach to cater to criteria
- Build sitemaps, wireframes and prototypes to outline structure.
Requirements:-
- Bachelor's degree/PG in user experience, design or related field
- 1 to 4 years of experience with UI/UX designing.
- Strong communication, design and creative thinking skills
- Experience with Figma/Adobe XD, Photoshop, Illustrator etc
- Knowledge of CSS is a plus
Regards,
Team Merito
- Develop and execute engineering strategy (including technology architecture, development stack, scalability, security etc.) of all our SaaS solutions while keeping in mind needs of business as usual and evolving product feature requirements
- Lead the engineering team and ensure good delivery management to deliver the product roadmap with high speed and quality
- Innovation – explore available technologies that may be useful to our context and run experiments and POCs to evaluate before adoption
- Bring automation and best practices to code management, testing and build & deployment processes
- Solve the most complex issues/initiatives through hands-on development
- Help the team members in resolving difficult technical issues
- Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement
- Provide thought-leadership to fellow team members by working as a guide and mentor to the rest of the team members
The Benefits:
- Best in Industry Remuneration
- Attractive ESOP opportunity with huge potential upside
- Cutting edge technologies with always something new happening
- Start-up culture with full ownership and freedom
- Fully flexible hours and work from anywhere
- Super-fun work environment and colleague
Key Skills Needed:
- Microservices, Spring Boot, Core Java, Struts 2.0, JPA & Hibernate
- Hands-On experience in relational databases (MySQL Preferred)
- Experience in Data warehousing & Analytics
- Hands-on exposure in mobile application developmen
Qualifications
- B.E. / B.Tech from Tier 1 Institute
Knowledge of REST API, XML and RESTFUL web services
Working knowledge on SQL, JQuery, web services, Eclipse IDE would be a plus