11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
Apply to 11+ Help desk Jobs in Kolkata on CutShort.io. Explore the latest Help desk Job opportunities across top companies like Google, Amazon & Adobe.
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Python
Machine Learning (ML)A Concise Glimpse into the Role
We’re on the hunt for young, energetic, and hustling talent ready to bring fresh ideas and unstoppable drive to the table.
This isn’t just another role—it’s a launchpad for change-makers. If you’re driven to disrupt, innovate, and challenge the norm, we want you to make your mark with us.
Are you ready to redefine the future?
Apply now and step into a career where your ideas power the impossible!
Your Time Will Be Invested In
· AI/ML Model Innovation and Research
· Are you ready to lead transformative projects at the cutting edge of AI and machine learning? We're looking for a visionary mind with a passion for building ground breaking solutions that redefine the possible.
What You'll Own
Pioneering AI/ML Model Innovation
· Take ownership of designing, developing, and deploying sophisticated AI and ML models that push boundaries.
· Spearhead the creation of generative AI applications that revolutionize real-world experiences.
· Drive end-to-end implementation of AI-driven products with a focus on measurable impact.
Data Engineering and Advanced Development
· Architect robust pipelines for data collection, pre-processing, and analysis, ensuring precision at every stage.
· Deliver clean, scalable, and high-performance Python code that empowers our AI systems to excel.
Trailblazing Research and Strategic Collaboration
· Dive into the latest research to stay ahead of AI/ML trends, identifying opportunities to integrate state-of-the-art techniques.
· Foster innovation by brainstorming with a dynamic team to conceptualize novel AI solutions.
· Elevate the team's expertise by preparing insightful technical documentation and presenting actionable findings.
What We Want You to Have
· 1-2 years' experience with live AI project experience, from conceptualization to real-world deployment.
· Foundational knowledge in AI, ML, and generative AI applications.
· Proficient in Python and familiar with libraries like TensorFlow, PyTorch, Scikit-learn.
· Experience working with structured & unstructured data, as well as predictive analytics.
· Basic understanding of Deep Learning Techniques.
· Knowledge of AutoGen for building scalable multi-agent AI systems & familiarity with LangChain or similar frameworks for building AI Agents.
· Knowledge of using AI tools like VS Copilot.
· Proficient in working with vector databases for managing and retrieving data.
· Understanding of AI/ML deployment tools such as Docker, Kubernetes.
· Understanding JavaScript, TypeScript with React and Tailwind.
· Proficiency in Prompt Engineering for various use cases, including content generation and data extraction.
· Ability to work independently and as part of a collaborative team.
· Excellent communication skills and a strong willingness to learn.
Nice to Have
· Prior project or coursework experience in AI/ML.
· Background in Big Data technologies (Spark, Hadoop, Databricks).
· Experience with containerization and deployment tools.
· Proficiency in SQL & NoSQL databases.
· Familiarity with Data Visualization tools (e.g., Matplotlib, Seaborn).
Soft Skills
· Strong problem-solving and analytical capabilities.
· Excellent teamwork and interpersonal communication.
· Ability to thrive in a fast-paced and innovation-driven environment.
AngularJS (1.x)
Angular (2+)
HTML/CSS
JavascriptKey Responsibilities:
- Development of a Single Page Application (SPA) and it's components in Typescript: deployed and optimized for progressive mobile and browsers using Angular 2 and Ionic 2 frameworks.
- Creating custom, general use modules and smart components which extend the elements and modules of core Angular framework.
- Creating self-contained, reusable, and testable modules and components in Typescript and using responsive HTML and CSS.
- Architecting and automating the build process for production, using task runners or scripts.
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
Skills and Qualifications:
- Should have experience with CSS 3, SCSS, Java script and HTML5.
- Full-time knowledge of Angular practices and commonly used modules based on extensive work experience. Or 2 Year or more experience with other industry-leading frameworks like React.
- Minimum 1-year experience in working and extending one of the CSS or UI frameworks like Ng-lightening, Angular-material
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Must Have: Salesforce Workflow
- Should have strong technical background with Java (Strong), Microservices architecture (MSA) (Strong), DevOps, AWS, Java, Cloud, Micro Services, DevOps
- Sound knowledge of project management, agile and software development practices
- Ability to communicate effectively in both technical and non-technical terms
- Well versed with PM tools essentially MS Project and MS Excel
- Experience in frontend and mobile apps
- Ability to conduct code reviews and ensure quality compliance
- Financials Management dealt with PL of various accounts
- Design and develop complex mappings, performance tuning of mappings, Process Flows
- Hands on experience on System designing, Event sourcing and message broker architecture
- Requirement gathering and analysis
- Define, understand, and analyse non-functional requirements for project
- Lead the technical team
- Should be able to compare technologies to find best fit for project requirements
- Should be able to troubleshoot complex or unusual bugs
RESPONSIBILITIES:
- Ensuring client satisfaction above all
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
Java
Spring Boot- Assist in project scoping and interact with users to gather requirements
- Must have skills: Java,Spring,SQL,Web App development
- Produce well-planned, well-structured, high-quality codes that have been independently unit tested
- Design, develop, implement and maintain multi-tier web based applications using Java, J2EE, Struts, MVC, Weblogic, XML, Spring, Hibernate, and Oracle, to support business requirements (angular will be advantage)
- Participate and contribute actively in the complete software development lifecycle, including performance analysis, design, development, and testing
- Ensure well designed, testable, efficient codes by performing unit testing with test cases and through rigorous integration testing of the entire application
- Ensure designs are in compliance with specifications
- Support users by developing design documentation and assistance tools
- Interact regularly with internal and external teams to address technical issues and provide appropriate solutions through debugging, research, and investigation
- Develop configuration tools for internal teams to further automate programming tasks that are repetitive
- Engage in and lead application performance tuning
Requirements:
- Graduate/Post Graduate degree in Computer Science, Engineering or a related subject
- Proven working experience in Java development, application of standard software development principles and designing and developing applications using Java EE platforms
- Experience in developing web applications using at least one popular web frameworks using MVC
- Object oriented analysis and design using common design patterns
- Able to respond to technical queries / requests from team members and customers
- Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc.)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (Oracle, Hibernate)
- Experience in the Spring Framework
- Experience with test-driven development
JavaExperience: 2-8 years
Skills
* Hands-on development skills in Java8 features like Streams, Lambda expressions, Enhanced for loops, Parallel processings, etc.
* Hands-on development skills in Springboot, Microservices & JPA/Hibernate.
* Experience in designing, analyzing and troubleshooting large-scale distributed systems.
* Experience in any Java based rule engine implementation for workflows.
* Experience in Dockers, ElasticSearch, Messaging and any RDBMS.
* Experience with Swagger, Git, Jenkins & Maven.
* Experience with any of Nosql databases.
Desired Profile:
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Android Development
KotlinJavaSeenit’s suite of apps enables the leading retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their physical infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping.
We would welcome someone to the team who:
- Loves to write “clean”, well designed code to solve complex problems
- Can design, develop and test the core product software to ensure strong optimization and functionality
- Is inclined to contribute in all phases of the development lifecycle and takes end to end ownership of the project
- Is excited to support others to succeed and shine in a collaborative team culture
Your application will require you to have:
- Just some previous projects to showcase, no need for CV immediately
You should work with us because:
- We’re a relaxed diverse group and don’t take ourselves too seriously
- We're creative and want to change the world while we're at it (yes we do!)
- Our products have an international audience and our partners are around the globe
- Team lunches are more frequent than team meetings
- We love to travel and will ask you to take time off to refresh
Javascript
React.js
Redux/FluxAbout Company: Spica Systems (https://spicasys.com )
Spica Systems is a Silicon Valley based start-up, established in 2019 and are recognized as experts in building products and providing R& DandSoftware Development services in wide range of leading-edge technologies such as LTE, 5G, Cloud Services (Public -AWS, AZURE, GCP, Private -Openstack) and Kubernetes. Ithasa highly scalable and secured 5G Packet Core Network, orchestrated by ML powered Kubernetes platform, which can be deployed in various multi cloud modealong with a test tool. Headquartered in San Jose, California, we have our R& D centre in Sector V, Salt Lake Kolkata.
- Looking for a Software developer who will work on the product's Web UI side
- Hands on and working experience with React JS
- Experience in WebUI using Javascript technology.
- Experience: 2-4 years of React development in a team environment
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Redux.
- Experience with user interface design. Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
Education: Bachelors/Masters in Computer Science, IT or Mathematics or Engineering
Traits: Quick learner, open minded, willing to learn
This hiring is for B2B International Voice Process
Shift: US Shift (Night)/ UK andaustralia shift(Morning)
• English Fluency Must
• Must have website selling experience in International BPO
Experience Required: minimum 6 months in Website Selling
Thank you,
Aryston web solution.
Follow Cutshort