11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
About the job
Job Description: Sales Executive
Education Sector
Market Segment: B2B
About Ezyschooling
Ezyschooling is a technologically driven admissions platform that bridges the gap between admission-seeking parents and schools. We believe that parenting is the toughest journey in a person’s life, and so we have made it our mission to create a one-stop destination for all your parenting worries.
Our quest is to guide parents in their decision of choosing the right school for their child as we understand the impact this decision can have on their family’s future. Parents aren’t the only group we are helping through our platform. We help schools boost their admissions by completely digitising and streamlining the process.
Overview of the Role:
As a Sales executive specializing in the Admission Business, you will be responsible for driving sales and revenue growth within your assigned territory by promoting and selling Ezyschooling Services to various educational institutions, including CBSE, ICSE, IGCSE, IB, and Boarding schools.
Your primary focus will be on understanding the unique admission challenges of each type of institution, building relationships with key decision-makers, and achieving sales targets.
Key Responsibilities:
A. Sales and Business Development:
Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.
Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.
Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.
Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.
Conduct product presentations and demonstrations to highlight key features and advantages of the solution.
Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.
B. Relationship Building and Account Management:
- Build and maintain strong relationships with key decision-makers
- Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
- Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
- Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.
C. Area Management:
- Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
- Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.
Requirements:
- Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
- Strong understanding of the admission processes and challenges faced by educational institutions.
- Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
- The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
- Ability to build and nurture long-term relationships with customers.
- Strong negotiation and closing skills, with attention to detail in contract and agreement management.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Willingness to travel within the assigned territory as required.
- Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.
Why Ezyschooling & What We Offer:
- Startup Environment - Work with a passionate and energetic team driven by results.
- Growth & Compensation: Competitive Salary + High Incentive + Conveyance
Few Pointers
- Years of Experience: 1+ years (1+preferably in EdTech/B2B/School sales)
- Nature of Engagement: Full time
- Salary: As per industry standard.
- Work Location: Hyderabad
- The number of positions: 01
- Role Type: Full time
- Product website Ezyschooling.com
Job Description
We are looking for a Business Analyst to join our team.
In this role, you will contribute to various phases of the software development process or software testing.
Apply now for the role of Business Analyst at CodeBuddy that is opening doors for skilled, energetic and enthusiastic personnel.
If you are willing to work in fast-paced, multi-tasking, team environment, the engineers, internal partners, and stakeholders then you could be the perfect fit for the opening.
Responsibilities:
- Collaborate with the Development team to create a Functional Specification (FS) document.
- Gather requirements from clients and create documents that include Business proposals, BRD, and SRS.
- Provide mentoring & guidance to project team members in accordance with Agile principles.
- Assist the Project Manager and Lead Developer in the end-to-end project implementation.
- Must understand and be able to apply current market trends and prevalent technologies to help provide clients with potential solutions to address their business challenges.
- Design Wireframes by incorporating the fundamentals concepts of UX.
- Translate business requirements in functional and non-functional requirements.
- Assist/Coordinate conducting User Acceptance Tests(UAT)
What You Need To Apply:
- At least 1 year of relevant experience.
- Project Documentation and Research skills.
- Team coordination skills.
- Good understanding of Web & Mobile applications.
- Knowledge of software development life cycle(SDLC).
- Hands-on experience in strategic planning and business case development.
- Strong oral & written communication skills.
- Ability to effectively present projects, procedure and status updates and/or proposals to peers and upper management.
- Experience with Agile development methodologies.
- Proactive instead of reactive
- Looking for ways to improve self and projects
About the company:
We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.
We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades.
Profile Summary
We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.
Key Responsibility
- Create a systematic, process-driven approach to partner outreach and relationship management.
- Keep a great ongoing relationship with Microsoft and offer new ways to grow the partnership.
- Can-do attitude individual who enjoys networking and establishing relationships.
- Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.
- Analyse and identify opportunities to secure new business by partnering with Microsoft.
- Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
- Identify new markets to widen the market base for enhanced revenue and profit generation.
- Administer the entire sales process as per plan.
- Manage Microsoft engagements to design strategies to acquire more business deals through OEMs.
- Manage pricing and other sales proposal activities and provide support to the marketing department.
- Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
- Collaborate with Microsoft for conducting events for enhancing business growth.
- Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.
- Takes overall accountability for business planning and implementation.
Personal Attributes
- You have the resilience to bounce back after minor setbacks.
- You have the achievement orientation to achieve the target and do what it takes.
- You have the interpersonal skills to develop & sustain meaningful relationships.
Requirements
- Excellent problem-solving skills, solution-oriented, and good analytical skills.
● Very good client-facing and communication/presentation skills.
● Excellent at consultative selling and building case studies.
● Ability to speak at external forums.
● Strong Collaboration and Networking skills.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBWe have an opening for Sr Lead Software Engineer -Full / Mern Stack Developer.
Responsibilities :
- Responsible for writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Understanding of performance testing and optimization techniques
Requirements
- Should have the ability to translate Wireframes and PSD Designs into functional web apps using HTML5, React , Node.js, and Mongo.
- Binding of UI elements to JavaScript object models
- Creating RESTful services with Node.js
- Architect scalable web architectures
- Must have proven experience in front ( Rect.js)& back-end development (Node.js)
- Work in a cross-functional team to deliver a complete user experience
- Must know MongoDB, Express, Node.js, & React., Typescript, CSS, HTML, Bootstrap
- Create Unit and Integration tests to ensure the quality of code
- Be responsive to change requests and feature requests
- Write code that is cross-platform and cross-device compatible
- Must have the ability to wear many hats and learn new technologies quickly
- Candidate must have good Knowledge of Node Debugging
- Understanding & proficiency in REST APIs.
- Should know Git Repository and Jira.
- Integration of data storage solutions [RDBMS, NoSQL DB]
Qualifications
Having Expereince in MongoDB - Document DataBase,
Node.js —Express(.js) web framework -Backend
React(.js) — a client-side JavaScript framework along with Bootstrap , HTML5, CSS3 - Frontend
Education : B Tech , BCA or Equivalent
Relevant Experience : 3 to 9 years : Full Stack developer
Preferred Candidate : Immediate Joiner
Location: Kolkata only ( Onsite).
Vue.jsAngularJS (1.x)Angular (2+)React.js
JavascriptWe are looking for a FULL-TIME OFFICE POSITION Java Developer (2-3 years experience) who is proficient with coding and can design, develop, test, and implement Java applications and resolve technical issues.
As a Java Developer, we are looking for a highly skilled candidate, who will be responsible for building great web applications in Java, analyzing business objectives and user requirements, suggesting necessary changes for the existing Java applications, compiling detailed technical documentation, and determining application functionalities and features.
Do you think you fit this description well? Then apply now!
Expected Responsibilities
- Understanding the business requirements
- Designing and developing the front end for customer-facing applications using the MVC framework
- Creating RESTful APIs for the front-end developers with and with ORM or raw query for any Database technologies like MySQL or MongoDB
- Creating self-contained, reusable, and testable modules and components
- Ensuring a clear dependency chain regarding the app logic as well as the file system
- Supporting continuous improvement by investigating alternatives and technologies and presenting these for architectural review
- Writing non-blocking code and resorting to advanced techniques, such as multi-threading, when required
Required Skills And Qualifications
- MCA/BTech degree in Computer Science, Engineering, or a related subject
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Experience with Docker or any other containerization tools
- Growth mindset and a positive and collaborative attitude
- Professional, precise communication skills
- Fluency in English, both written and spoken
Must-Haves
- At least 2-3 years of experience as a Java Developer
- Experience with Amazon Web Services (S3, Lambda, Elastic Beanstalk, and other AWS modules)
- Hands-on experience in Core Java, Spring Boot, and Spring framework (Embedded Tomcat), REST API skills
- Deep understanding of Java, servlets in J2EE, web-based request handling with Microservices architecture
- Experience with JavaScript-based front-end frameworks like Angular JS or React JS
- Good understanding of Design Patterns, Data structures, and Algorithms
- Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development
- Comprehensive knowledge of OO design principles and development patterns
- Java Batch Scheduling (e.g., Flux, Quartz) knowledge
- Previous experience working with clean code, SOLID principles, TDD
A Little About Who We Are
Klizo Solutions, founded by Joseph Ricard, is an IT company that develops outstanding applications and techs in an enterprise environment, located near CC2 in the New Town Area, Kolkata.
But it isn’t the first brainchild of our founder, as he also has multiple start-ups to his credit, including one of the largest music apps in the Philippines and Italy and a first-of-its-kind Cannabis Vending Machine.
So, naturally, being a part of a company founded and run by such a visionary tech leader and a serial entrepreneur, our employees always have ample opportunities to learn and grow as the company evolves.
Currently, our big happy Klizo family consists of 50+ employees. But we want to extend the happiness of working and collaborating with talented individuals even further. And by this, we mean we will hire more talents over the next few weeks!
Perks Of Being A Klizonian
- Training will be provided (if required)
- 5-day working in a week
- On-time salary every month
- Cool and approachable management
- Numerous opportunities for growth
Job Type: Full Time
NodeJS (Node.js)React.jsAngular (2+)AngularJS (1.x)MongoDBAbout the Company
Our Client one of the leading TMT bar manufacturer and exporter in India. It is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.
Job Description
- MERN Full stack e-commerce developer is responsible for writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Understanding of performance testing and optimization techniques
Requirements
- MERN stack developer should have the ability to translate Wireframes and PSD Designs into functional web apps.
- Binding of UI elements to JavaScript object models
- Creating RESTful services with Node.js
- MERN stack developer must have proven experience in front & back-end development
- Work in a cross-functional team to deliver a complete user experience
- Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
- Create Unit and Integration tests to ensure the quality of code
- Be responsive to change requests and feature requests
- Write code that is cross-platform and cross-device compatible
- MERN fullstack developer must have the ability to wear many hats and learn new technologies quickly
- For MERN stack developer job, candidate must have good Knowledge of Node Debugging
- Understanding & proficiency in REST APIs.
- MERN stack developer should know Git Repository and Jira.
- Integration of data storage solutions [RDBMS, NoSQL DB]
Regards
Team Merito
Android Development
JavaWe are looking for an Android developer who will take a key role on our team. Our Android developer will be responsible for the development of mobile applications for Android devices.
Remuneration: Annual CTC Rs. 8-10 LPA. Not a constraint for the right candidate.
- You'll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our (platform/application/etc.)
- Android Developer Skills and Expertise {Below is a list of several skills and responsibilities of Android developers. Remember to remove any that do not fit your specific role}:
- Design and build applications for Android devices on the Android platform.
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization.
- Experience with Android SDK and multiple versions of Android.
- Experience with Android framework, as well as offline storage, threading, and performance tuning.
- Must be familiar with RESTful APIs to connect Android applications to back-end services.
- Development experience with accelerometers, touch, gyroscopes, and additional sensors.
- Experience with Android UI principles and best practices.
- Knowledge of the open-source Android ecosystem and the available libraries.
- Experience with cloud message APIs and usage of push notifications.
- Knowledge of code versioning tools (such as Git, Mercurial, or SVN).
LaravelJavascript
HTML/CSS
GitOur client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.
Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.
- Understanding and implementing security and data protection
- Managing both front-end and back-end web development requirements from a consumer.
- Taking full responsibility for task/ project execution
- Handling Payment Gateway integration and ecommerce development concepts
- Prioritizing own work and respect deadlines
What you need to have:
- Excellent skills in PHP Laravel
- Strong object-oriented programming skills
- General knowledge of both front-end and back-end web development from a consumer.
- Databases (more than one is desirable) MySQL, PostGRE, MongoDB
- Experience in Payment Gateway integration and ecommerce development concepts
- Should know about child theme and its structure.
- Proficient in CSS3/ HTML5
- Should know about source version control like git or svn etc.
- Familiar with AWS & Linux command line will be added advantage.
- Must be a team player with good communications
- Ability to solve problems quickly and efficiently
- Great aptitude and attitude towards learning
- Ability to prioritize own work and respect deadlines
AngularJS (1.x)NodeJS (Node.js)
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