11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Hiring for International BPO Sales Executive for Inbound Process

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales

Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 5 'lac

**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**

**Freshers are Welcome**

Interested one can connect Uzma

We are looking for a skilled and passionate Data Engineers with a strong foundation in Python programming and hands-on experience working with APIs, AWS cloud, and modern development practices. The ideal candidate will have a keen interest in building scalable backend systems and working with big data tools like PySpark.

Key Responsibilities:

• Write clean, scalable, and efficient Python code.
• Work with Python frameworks such as PySpark for data processing.
• Design, develop, update, and maintain APIs (RESTful).
• Deploy and manage code using GitHub CI/CD pipelines.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on AWS cloud services for application deployment and infrastructure.
• Basic database design and interaction with MySQL or DynamoDB.
• Debugging and troubleshooting application issues and performance bottlenecks.

Required Skills & Qualifications:

• 4+ years of hands-on experience with Python development.
• Proficient in Python basics with a strong problem-solving approach.
• Experience with AWS Cloud services (EC2, Lambda, S3, etc.).
• Good understanding of API development and integration.
• Knowledge of GitHub and CI/CD workflows.
• Experience in working with PySpark or similar big data frameworks.
• Basic knowledge of MySQL or DynamoDB.
• Excellent communication skills and a team-oriented mindset.

Nice to Have:

• Experience in containerization (Docker/Kubernetes).
• Familiarity with Agile/Scrum methodologies.

We are looking for a Senior Java Developer with 6+ years of experience to join our team. The ideal candidate should have strong expertise in Java, Spring Boot, Microservices, and Cloud Technologies. You will play a key role in designing, developing, and optimizing scalable applications while mentoring junior developers and ensuring best coding practices.

Key Responsibilities:

• Design, develop, and maintain Java-based enterprise applications.
• Implement and optimize Microservices Architecture using Spring Boot.
• Develop, test, and deploy RESTful APIs and Web Services.
• Work with SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
• Ensure application scalability, security, and performance.
• Collaborate with DevOps teams for CI/CD pipeline integration.
• Work with Cloud platforms (AWS, Azure, or GCP) for cloud-native development.
• Implement best practices for coding, testing, and deployment.
• Lead code reviews, mentor junior developers, and contribute to architectural decisions.
• Troubleshoot production issues and provide effective solutions.

Required Skills & Experience:

• 6+ years of hands-on experience in Java development.
• Strong expertise in Spring Boot, Spring MVC, and Spring Security.
• Experience with Microservices Architecture and containerization tools like Docker/Kubernetes.
• Proficiency in SQL & NoSQL databases (MySQL, PostgreSQL, MongoDB, Redis).
• Hands-on experience with RESTful APIs, messaging systems (Kafka, RabbitMQ), and authentication mechanisms (OAuth, JWT, SAML).
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD).
• Experience in Agile/Scrum development methodologies.
• Strong knowledge of multi-threading, concurrency, and design patterns.

Job Title: SEO Executive

Responsibilities:

Conduct keyword research and optimize website content.

Implement on-page and off-page SEO strategies.

Monitor website analytics to assess performance.

Collaborate with content teams for SEO-friendly content.

Stay updated on search engine algorithms and trends.

Skills:

Proficient in SEO tools (e.g., Google Analytics, SEMrush).

Basic understanding of HTML, CSS, and web development.

Strong analytical and problem-solving abilities.

Excellent communication and teamwork skills.

Qualifications:

Bachelor's degree in Marketing, Communications, or related field.

3 years of experience in SEO roles.

The candidate will be responsible for Ad Sales for Print Media (Magazine)

1. Building leads through existing & cold calls.
2. Should be a self-starter and with excellent presentation skills.
3. Driving revenue and sales with the development of creative initiatives
4. Developing an extensive network in the industry ( E.g. Brands)
5. Ensuring sales strategy is executed accordingly and effectively
6. Meeting and exceeding weekly and monthly activity and revenue targets.

Requirements

• You have at least 3 years of experience within an Ad Sales print media industry.
• You have an established network in the corporate and ad agencies from prior experience.
• You have a strong understanding of the industry and stay updated with market trends.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments
• You are a self-starter and demonstrate a high level of resilience