11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
.NET
C#
Angular (2+)
Amazon Web Services (AWS)Job Description:
Deqode is seeking a skilled .NET Full Stack Developer with expertise in .NET Core, Angular, and C#. The ideal candidate will have hands-on experience with either AWS or Azure cloud platforms. This role involves developing robust, scalable applications and collaborating with cross-functional teams to deliver high-quality software solutions.
Key Responsibilities:
- Develop and maintain web applications using .NET Core, C#, and Angular.
- Design and implement RESTful APIs and integrate with front-end components.
- Collaborate with UI/UX designers, product managers, and other developers to deliver high-quality products.
- Deploy and manage applications on cloud platforms (AWS or Azure).
- Write clean, scalable, and efficient code following best practices.
- Participate in code reviews and provide constructive feedback.
- Troubleshoot and debug applications to ensure optimal performance.
- Stay updated with emerging technologies and propose improvements to existing systems.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of professional experience in software development.
- Proficiency in .NET Core, C#, and Angular.
- Experience with cloud services (either AWS or Azure).
- Strong understanding of RESTful API design and implementation.
- Familiarity with version control systems like Git.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
- Experience with containerization tools like Docker and orchestration platforms like Kubernetes.
- Knowledge of CI/CD pipelines and DevOps practices.
- Familiarity with Agile/Scrum methodologies.
- Strong communication and interpersonal skills.
What We Offer:
- Competitive salary and performance-based incentives.
- Flexible working hours and remote work options.
- Opportunities for professional growth and career advancement.
- Collaborative and inclusive work environment.
- Access to the latest tools and technologies.
About the job
Job Description: Area Sales Manager Education Sector
Market Segment: B2B
About Ezyschooling
Ezyschooling is a technologically driven admissions platform that bridges the gap between admission-seeking parents and schools. We believe that parenting is the toughest journey in a person’s life, and so we have made it our mission to create a one-stop destination for all your parenting worries.
Our quest is to guide parents in their decision of choosing the right school for their child as we understand the impact this decision can have on their family’s future. Parents aren’t the only group we are helping through our platform. We help schools boost their admissions by completely digitalizing and streamlining the process.
Overview of the Role:
As a Area Sales Manager specializing in the Admission Business, you will be responsible for driving sales and revenue growth within your assigned territory by promoting and selling Ezyschooling Services to various educational institutions, including CBSE, ICSE, IGCSE, IB, and Boarding schools.
Your primary focus will be on understanding the unique admission challenges of each type of institution, building relationships with key decision-makers, and achieving sales targets.
Key Responsibilities:
A. Sales and Business Development:
- Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.
- Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.
- Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.
- Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.
- Conduct product presentations and demonstrations to highlight key features and advantages of the solution.
- Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.
B. Relationship Building and Account Management:
- Build and maintain strong relationships with key decision-makers at CBSE, ICSE, IGCSE, IB, and Boarding schools, including school administrators, admission officers, and management teams.
- Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
- Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
- Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.
C. Area Management:
- Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
- Stay updated on the latest trends, regulations, and industry developments related to admission processes in CBSE, ICSE, IGCSE, IB, and Boarding schools.
- Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.
Requirements:
- Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
- Strong understanding of the admission processes and challenges faced by educational institutions.
- Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
- The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
- Ability to build and nurture long-term relationships with customers.
- Strong negotiation and closing skills, with attention to detail in contract and agreement management.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Willingness to travel within the assigned territory as required.
- Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.
Why Ezyschooling & What We Offer:
- Startup Environment - Work with a passionate and energetic team driven by results.
- Growth & Compensation: Competitive Salary + High Incentive + Conveyance
Few Pointers
- Years of Experience: 1-4+ years (2+preferably in EdTech/B2B/School sales)
- Nature of Engagement: Full time
- Salary: As per industry standard.
- Work Location: Delhi/Ncr , Pune, Bangalore, Kolkata, Hyderabad
- Office location: East Delhi
- Role Type: Full time
- Product website Ezyschooling.com
EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 7:30 PM - 5:00 AM (Night Shift)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team - Tania Fatema
JOB DETAILS
Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
Post Title - Customer Care Executive
Process - Australian
Location - Kolkata , Salt lake Sector V
Shift Time - 6:30am to 3:30pm
Working Days - Monday to Saturday
Requirements - Strong active listening skill and verbal communication
Good English.
Job Type: Full-time
Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.
There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.
Salary: ₹10,000.00 - ₹22,000.00 per month
Benefits: Provident Fund
Schedule: Morning shift - 6:30am to 3:30pm.
Supplemental pay types:
Performance bonus.
Yearly bonus.
Note - No hard core sales
No Targets
High Incentives
No pick/drop - (Travelling Allowances will be paid)
No rotational shifts
NodeJS (Node.js)
React.jsAngular (2+)
AngularJS (1.x)
MongoDB- The CTO will set company’s technological vision and lead its execution.
- Responsible to build and scale an online B2B / B2C platform from the scratch
- Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.
Requirements
- Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
- Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
- Proven experience of building and leading engineering teams that have scaled along the journey.
- Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
- Candidate must have nuanced understanding of trade-offs among features, risks and costs.
Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Business Development Manager, you will be establishing and nurturing relationships that fill the business pipeline with prospective gyms/ fitness centres; increase partner base.
What you will do:
- Building and maintaining long-term relationships with on-boarded service professionals and resolving their queries in real time.
- Creating business development strategies; identifying roadblocks and driving new business from conception through the closure
- Negotiating new partnerships and business alliances; managing and retaining relationships with existing gyms/fitness centres
- Imparting necessary training to on-boarded service professionals on how to use the company's product to their maximum advantage - Website, App, CRM
- Generating leads and cold call prospective gyms/ fitness centres; take a lead on escalations
- Ensuring smooth backend operations and timely pay-outs to partners (gyms and fitness studios) across allotted city
Candidate Profile:
What you need to have:
- You have at least 2-3 years’ experience within sales, strategic partnerships, business development and/ or commercial strategy.
- You are a result driven individual with an instinct for measuring ROI at each stage and making informed decisions, backed by relevant data.
- You possess excellent interpersonal skills to develop and nurture client relationships.
- You are good at building relationships and can forge strong connections at all levels within an organization
- You are highly goal driven and work well in fast paced environments
- You are a self-starter and demonstrate a high level of resilience
- Proficient in English and Hindi
- Strong presentation skills.
- Should have sound knowledge of PowerPoint and MS excel
Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.
Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.
We would welcome someone to the team who wishes to:
- take ownership of the quality of code powering the product
- take an active role in the definition and evolution of best industry practices and procedures
- design, develop and test the core product software and databases to ensure strong optimization and functionality
- contribute in all phases of the development lifecycle
- support others to succeed and shine in a supportive team culture
Your application will require you to have:
- 4+ years experience in building consumer products
- experience of leading a team of 3 or more full stack developer
- Codeigniter Preferred
- Good knowledge of Mysql and query optimisation
- Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
- Experience with Ubuntu OS is a plus
- experience deploying softwares to cloud providers such as GCP, AWS
You should work with us because:
- we’re a profitable company and have been for the last few years (sounds weird but we're very proud of this!)
- we're a relaxed and diverse group of people who don’t take themselves too seriously
- we're creative and want to change the world while we're at it (yes we do!)
- our products have an international demand and our partners are around the globe
- we love to travel and will ask you to regularly take time off to refresh
HTML/CSS
React Native
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