11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Job Title: PySpark/Scala Developer

Functional Skills: Experience in Credit Risk/Regulatory risk domain

Technical Skills: Spark ,PySpark, Python, Hive, Scala, MapReduce, Unix shell scripting

Good to Have Skills: Exposure to Machine Learning Techniques

Job Description:

5+ Years of experience with Developing/Fine tuning and implementing programs/applications

Using Python/PySpark/Scala on Big Data/Hadoop Platform.

Roles and Responsibilities:

a)     Work with a Leading Bank’s Risk Management team on specific projects/requirements pertaining to risk Models in

 consumer and wholesale banking

b)     Enhance Machine Learning Models using PySpark or Scala

c)     Work with Data Scientists to Build ML Models based on Business Requirements and Follow ML Cycle to Deploy them all

the way to Production Environment

d)     Participate Feature Engineering, Training Models, Scoring and retraining

e)     Architect Data Pipeline and Automate Data Ingestion and Model Jobs

Skills and competencies:

Required:

·       Strong analytical skills in conducting sophisticated statistical analysis using bureau/vendor data, customer performance

Data and macro-economic data to solve business problems.

·       Working experience in languages PySpark & Scala to develop code to validate and implement models and codes in

Credit Risk/Banking

·       Experience with distributed systems such as Hadoop/MapReduce, Spark, streaming data processing, cloud architecture.

• Familiarity with machine learning frameworks and libraries (like scikit-learn, SparkML, tensorflow, pytorch etc.
• Experience in systems integration, web services, batch processing
• Experience in migrating codes to PySpark/Scala is big Plus
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business

applies equal conveyance regarding business strategy and IT strategy, business processes and work flow

·       Flexibility in approach and thought process

·       Attitude to learn and comprehend the periodical changes in the regulatory requirement as per FED

Hello Connections..!!! 📢 We are hiring ..! 📢

Business Development Executive / Software sales officer Position

Selling products and services using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers.

Maintaining positive business relationships to ensure future sales.

Must have selling knowledge about ERP /HRMS / CRM / other software products. Must have experience in any software product selling knowledge.

Exp : 1 year to 5years. ( software product sales)

Location: Kolkata (Sector V).

Job Summary:

As a Java Spring Boot Developer, you will play a key role in designing, developing, and maintaining robust backend services and APIs. With 2.5+ years of experience, including knowledge in Kotlin, you will work alongside a cross-functional team to build scalable and performant systems.

Key Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Java and Kotlin code
• Build and consume RESTful APIs and microservices using Spring Boot
• Ensure the best possible performance, quality, and responsiveness of applications
• Collaborate with product managers, QA engineers, and DevOps for end-to-end delivery
• Troubleshoot and resolve performance bottlenecks, bugs, and technical issues
• Participate in code reviews, knowledge sharing, and continuous improvement

Required Skills & Qualifications:

• 2.5+ years of experience with Java and Spring Boot
• Strong understanding of RESTful APIs, MVC, and microservices architecture
• Experience with relational and NoSQL databases
• Proficiency with Git and Agile/Scrum methodologies

Preferred Skills:

• Familiarity with Docker, Kubernetes, and CI/CD tools
• Exposure to cloud platforms such as AWS or Azure
• Experience with unit testing and test automation frameworks

The Field Sales Executive is responsible for generating leads, Connecting with potential clients,

and Fixing meetings to meet the company's revenue targets. This role requires a self-motivated,

target-driven individual with excellent interpersonal skills and the ability to build and maintain

strong relationships with customers. The Field Sales Executive will work primarily in the field,

visiting clients, fixing meetings

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an AngularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Technical lead skills. Can handle a team or independent technical delivery
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Job description

About Us:

We are a leading organization that specializes in providing professional training in specific ERP tools with primary focus in SAP tailored for application across diverse industries. We empower individuals and businesses to thrive in the digital era through comprehensive and practical training programs.

Key Responsibilities:

1. Content Creation:

- Develop high-quality and engaging content for various digital platforms, including blog posts, articles, ebooks, and social media posts.

- Collaborate with subject matter experts to create educational content that aligns with the needs of our target audience.

2. Digital Campaign Management:

- Plan, execute, and optimize digital marketing campaigns across platforms such as Google Ads, social media, and email to drive awareness and lead generation.

- Monitor campaign performance, analyze data, and provide actionable insights for continuous improvement.

3. SEO Strategy:

- Implement SEO best practices to enhance the visibility of our training programs in search engine results.

- Conduct keyword research and optimize website content for search engines.

4. Social Media Management:

- Manage and grow our social media presence by creating and curating content, fostering community engagement, and driving conversations relevant to our industry.

5. Email Marketing:

- Develop and execute email marketing campaigns to nurture leads, promote events, and share valuable content.

- Segment and target audiences to maximize the impact of email communications.

6. Collaboration and Cross-functional Communication:

- Collaborate with internal teams, including Sales and Product Development, to align marketing efforts with business goals.

- Stay updated on industry trends and competitors to ensure our marketing strategies remain innovative and effective.

Qualifications and Experience:

- Proven experience in digital marketing, with a focus on content creation and strategy.

- Familiarity with digital tools and technologies relevant to the training industry.

- Strong writing and editing skills with the ability to create engaging and informative content.

- Proficiency in SEO, social media management, and email marketing platforms.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Excellent communication and collaboration skills.

Expected Start Date: 01/03/2024

Job Types: Full-time, Permanent

Salary: ₹8,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Digital marketing: 1 year (Required)

Ability to Commute:

• Kolkata, West Bengal (Required)

Ability to Relocate:

• Kolkata, West Bengal: Relocate before starting work (Required

Greeting of the Day!

Fitser Pvt. Ltd a Global Partner of Met Group of Companies Currently Hiring Customer care, Senior Customer Care Executive, Web Consultant Sr. Web Consultant for Outbound Voice Process

* Please Note its Not Work From Home

Salary:   Fresher- 8000-12000    (For Fresher’s)

                Experienced – Negotiable (No constraint for right Candidates)

Shifts-   Morning (5.30 am-2.30 pm) with Home Pickup

              Night       (8. pm-5 am) with Home Drop

Process - Website

Required Skills:-

Good Command over English

Minimum 12th Passed with Good Communication in English

Must be Okay with BPO Environment

Minimum 6 months International BPO Outbound Experience will be preferable

Minimum 6 Months Website Experience will be preferable

*Fresher are also Welcome with good command over English