11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Market Segment: B2B 

About Ezyschooling

Ezyschooling is a technologically driven admissions platform that bridges the gap between admission-seeking parents and schools. We believe that parenting is the toughest journey in a person’s life, and so we have made it our mission to create a one-stop destination for all your parenting worries.

Our quest is to guide parents in their decision of choosing the right school for their child as we understand the impact this decision can have on their family’s future. Parents aren’t the only group we are helping through our platform. We help schools boost their admissions by completely digitalizing and streamlining the process.

Overview of the Role:

As a Area Sales Manager specializing in the Admission Business, you will be responsible for driving sales and revenue growth within your assigned territory by promoting and selling Ezyschooling Services to various educational institutions, including CBSE, ICSE, IGCSE, IB, and Boarding schools.

Your primary focus will be on understanding the unique admission challenges of each type of institution, building relationships with key decision-makers, and achieving sales targets.

Key Responsibilities:

A. Sales and Business Development:

1. Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.
2. Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.
3. Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.
4. Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.
5. Conduct product presentations and demonstrations to highlight key features and advantages of the solution.
6. Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.

B. Relationship Building and Account Management:

1. Build and maintain strong relationships with key decision-makers at CBSE, ICSE, IGCSE, IB, and Boarding schools, including school administrators, admission officers, and management teams.
2. Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
3. Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
4. Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.

C. Area Management:

1. Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
2. Stay updated on the latest trends, regulations, and industry developments related to admission processes in CBSE, ICSE, IGCSE, IB, and Boarding schools.
3. Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.

Requirements:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or master’s degree in business, marketing, education, or a related field is preferred.

Why Ezyschooling & What We Offer:

• Startup Environment - Work with a passionate and energetic team driven by results.
• Growth & Compensation: Competitive Salary + High Incentive + Conveyance

Few Pointers

• Years of Experience: 4+ years (2+preferably in EdTech/B2B/School sales)
• Nature of Engagement: Full time
• Salary: As per industry standard.
• Work Location: Kolkata, Bangalore, Hyderabad
• The number of positions: 02
• Role Type: Full time
• Product website Ezyschooling.com

The Field Sales Executive is responsible for generating leads, Connecting with potential clients,

and Fixing meetings to meet the company's revenue targets. This role requires a self-motivated,

target-driven individual with excellent interpersonal skills and the ability to build and maintain

strong relationships with customers. The Field Sales Executive will work primarily in the field,

visiting clients, fixing meetings

*Job Title:* Accounts Executive

*Location:* Kolkata

*Experience:* 3+ years

*Salary:* Market Standards

*Job Type:* Full-time

*About Us:*

Hiring Gem is seeking an experienced Accounts Executive. The ideal candidate will have a strong background in accounting, excellent analytical skills, and the ability to work in a fast-paced environment.

*Responsibilities:*

- Manage and maintain accurate financial records and accounts

- Prepare and review financial statements, reports, and budgets

- Analyze financial data to identify trends and areas for improvement

- Ensure compliance with accounting standards and regulatory requirements

- Manage accounts payable, accounts receivable, and payroll

- Coordinate audits and provide necessary documentation

- Develop and implement financial processes and procedures

- Provide financial insights to support business decisions

*Requirements:*

- 3+ years of experience in accounting

- Bachelor's degree in Commerce/Accounting

- Proficient in accounting software (Tally, etc.)

- Strong knowledge of accounting standards and regulations

- Excellent analytical, communication, and problem-solving skills

- Ability to work in a team environment

*What We Offer:*

- Competitive salary (market standards)

- Opportunities for professional growth and development

- Dynamic work environment

- Collaborative team culture

*Note:* Only shortlisted candidates will be contacted for further discussion.

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an AngularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Technical lead skills. Can handle a team or independent technical delivery
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

JOB DESCRIPTION:

POST – MEDICAL REPRESENTATIVE

LOCATION – KOLKATA, BURDWAN, SILIGURI, HOWRAH, HOOGHLY, NORTH 24 PGS, SOUTH 24 PGS.

Age – 21 to 26 Yrs.

QUALIFICATION –  ANY GRADUATE CAN APPLY.

CTC – UP TO 2.20 LAKH P.A.+ TA+DA+OTHERS

JOB ROLE – TO VISIT THE DOCTORS, HOSPITALS, CHEMIST, STOCKIST REGULARLY TO PROMOTE COMPANY PRODUCTS AND GENERATE BUSINESS.

Mandatory Skills required:

1. Ability to translate business requirements into technical requirements for QlikView

2. Perform detailed analysis of source systems and source system data and model that data in

Qlikview

3. Design, develop, and test QlikView scripts to import data from source systems, data feeds, flat files

to create Qlik marts

4. Proficiency with QlikView Scripting, use of complex QlikView functions,

advanced QlikView Expressions, experience with complex data models and optimization of data

model for query performance to create Qlik Marts

5. Architecture optimization ( includes hardware sizing , security setup , performance tuning )

6. Development of Qlikview/ QlikSense