11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

We are looking for a proactive and client-focused Client Servicing Executive – SEO to join our digital marketing team. The ideal candidate will act as a bridge between clients and the SEO team, ensuring seamless communication, timely delivery of tasks, and high-quality service. This role requires strong coordination skills, understanding of SEO fundamentals, and the ability to manage multiple projects efficiently.

Key Responsibilities

• Serve as the primary point of contact for assigned SEO clients.
• Understand client requirements, goals, and expectations to convey them effectively to the internal SEO team.
• Coordinate with SEO strategists, content writers, and technical team to ensure timely and accurate execution of deliverables.
• Prepare and share SEO performance reports, updates, and insights with clients.
• Ensure client satisfaction by addressing queries, resolving issues, and maintaining strong relationships.
• Conduct regular follow-ups and schedule review meetings with clients.
• Assist in strategy development by understanding client industries and competitor landscapes.
• Monitor project timelines, deliverables, and overall progress to ensure everything stays on track.
• Work with the team to improve processes and enhance client experience.
• Maintain documentation of client communications, project updates, and feedback.

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 1–3 years of experience in SEO client servicing, account management, or digital marketing.
• Basic understanding of SEO concepts (keywords, on-page, backlinks, analytics, etc.).
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage multiple client accounts.
• Proficiency in MS Office, Google Workspace, and project management tools.
• Excellent problem-solving attitude with a customer-centric approach.
• Prior experience working in a digital marketing agency.
• Knowledge of SEO tools like Google Analytics, Search Console, Ahrefs, SEMrush, Moz, etc.
• Ability to analyze SEO reports and give meaningful insights to clients.
• Competitive salary and growth opportunities.
• A collaborative and supportive work environment.
• Opportunity to work with diverse brands and industries.
• Skill development and training in SEO & digital marketing.

Job Title: Golang Developer

Location: Kolkata

Job Type: Full-time

Working Days: 5 Days (Rotational off)

About the Role:

We are seeking a skilled Golang Developer with experience in Golang, Node.js, WebSocket

communication, and API development. In this role, you will work closely with our development

team to design, develop, and maintain high-performance backend systems and real-time

applications.

Key Responsibilities:

 Design, build, and maintain efficient, reusable, and reliable Golang code.

 Develop scalable APIs and microservices.

 Integrate and build real-time communication using WebSocket protocols.

 Collaborate with frontend developers and other team members to establish objectives

and design more functional, cohesive systems.

 Write clean, maintainable, and well-documented code.

 Optimize applications for maximum performance, scalability, and security.

 Participate in code reviews, contribute to team knowledge, and continuously improve

development processes.

 Troubleshoot, debug, and upgrade existing systems.

 Occasionally work with Node.js services and modules when needed.

Required Skills and Qualifications:

 Min 3+ years of experience in backend development with Golang.

 Solid understanding of Node.js and JavaScript/TypeScript.

 Hands-on experience with WebSocket integration and real-time applications.

 Strong knowledge of RESTful APIs, API design principles, and API documentation. Experience with relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).

 Good understanding of concurrent programming and microservices architecture.

 Familiarity with cloud platforms (AWS, GCP, Azure) is a plus.

 Knowledge of containerization tools like Docker and Kubernetes is a plus.

 Strong problem-solving skills, attention to detail, and a proactive attitude.

·         Maintained a high profile in the professional and business communities.

·         Skilled in cold calling, consultative selling and partnering with others.

·         Preparing analysis reports for clients.

·         Working on Email campaign.

·         Coordinate efforts to improve the customer experience at the point of sale.

·         Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

·         Maintain strong relationships with key contacts in existing clients and develop new clients.

·         Liaise between the technical team and clients, as well as senior management and stakeholders.

·         Managing a team &Motivating team members to achieve sales target.

·         Negotiating contracts and making partnership with clients.

·         Working on campaign management and lead nurturing.

·         Develop incentive and marketing programs for customers

·         Oversee high volume pipeline management 

A Social Media Specialist at AMBIQ Health Care Private Limited would likely have a range of responsibilities focused on enhancing the company’s online presence and engagement. Here are some key roles and responsibilities

Job Responsibilities:

Create and implement social media strategies aligned with business goals.

Identify target audiences and tailor content to engage them effectively.

Generate, edit, publish, and share engaging content daily (e.g., original text, photos, videos, and news).

Optimize company pages on various social media platforms to increase visibility. Community Engagement: Respond to comments, messages, and inquiries promptly.

Foster and manage online communities to build brand loyalty and engagement. Analytics and Reporting: Monitor social media metrics and analyze data to measure the success of campaigns.

Prepare reports on social media performance and suggest improvements. Collaboration: Work with other departments (e.g., marketing, sales, customer service) to manage reputation and coordinate actions.

Collaborate with influencers and other brands to expand reach.

Staying Updated: Keep up-to-date with the latest social media trends, tools, and best practices. Implement new strategies to stay ahead of competitors.

Job Requirements

Educational Background: Bachelor’s Degree: Most positions require a bachelor’s degree in marketing, communications, journalism, or a related field.

Digital Marketing: A strong background in digital marketing is often preferred

Proficiency in Social Media Platforms: Expertise in platforms like Facebook, Instagram, Twitter, LinkedIn, and others.

Content Creation Skills: Ability to create engaging and visually appealing content.

Analytical Skills: Strong ability to analyze metrics and translate them into actionable insights.

Communication Skills: Excellent written and verbal communication skills.

Creativity: Innovative thinking to create unique and engaging content.

Customer-Oriented: Ability to engage with customers and build relationships.

Interested candidates immediately share the resume

Experienced- 3 Months experienced in any international outbound sales process.

Salary - 18k - 22k +Incentives

Timings - 10pm- 8am (Night shift) [ON-SITE]

Job descriptions

Handle about 15 - 30 inbound calls in a day, to assist US based clients in our travel process.

Responsibility

• Handle day to day inbound calls from US based clients.
• Assist clients in their train or flight ticket booking process.
• Advise and help client to choose cheapest mode of commutation.
• Resolve all queries of client related to travel journey.
• Provide each details of clients booking at their mail.

Perks

• Lucrative incentives upto 50k - 80k
• 24 paid leaves in a year
• 6days week offs in a months
• Leave on birthday (double payment if choose to work on birthday)
• Encashment of pending leaves at end of the year
• 15 comp offs

Eligibility

• Minimum 12th pass
• Great proficiency over English communication (Mandatory)
• Minimum 3 months of experience in any international sales outbound process

Key Responsibilities:

• Development of a Single Page Application (SPA) and it's components in Typescript: deployed and optimized for progressive mobile and browsers using Angular 2 and Ionic 2 frameworks.
• Creating custom, general use modules and smart components which extend the elements and modules of core Angular framework.
• Creating self-contained, reusable, and testable modules and components in Typescript and using responsive HTML and CSS.
• Architecting and automating the build process for production, using task runners or scripts.
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

Skills and Qualifications:

• Should have experience with CSS 3, SCSS, Java script and HTML5.
• Full-time knowledge of Angular practices and commonly used modules based on extensive work experience. Or 2 Year or more experience with other industry-leading frameworks like React.
• Minimum 1-year experience in working and extending one of the CSS or UI frameworks like Ng-lightening, Angular-material

About the Company

Job Description

Experience : 2-3Years

Requirement

• 2 years of experience in frontend development primarily using React .JS
• Knowledge and experience in JavaScript and ReactJS ,HTML,CSS3
• Thorough understanding of NodeJs & React.js(SSR) and its core principles
• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools
• Good experience and thorough understanding of React.js and its core principles
• Good experience in UI design and development
• Knowledge of functional and object-oriented programming
• Ability to write well-documented, clean Javascript code
• Ability to understand business requirements and translate them into technical requirement

Regards 
Team Merito

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organisation, and automation.

Requirements:

• Proficient with Swift 4 (depending on project requirements), and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with Online/Offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple's design principles and interface guidelines.
• Knowledge of low-level C-based libraries is preferred.
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimisation
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Job Summary
Immediate vacancy for fresher male & female candidates for Kolkata Howrah hooghly durgapur Mednipore Location.

Should be smart & Presentable

Its Full time & Permanent job.
Responsibilities and Duties
Maintain good relationship with the walk in customer in the bank branch
Move towards to high value customer for SBI bank Product & its benefit
KYC updation of SBI cards
No Field work
In House banking job

Note : Work inside the SBI bank work for SBI bank under company payroll
Key Skills
banking job, fresher, freshers, back office, backend, HS pass, data entry, bank job, finance, reception, front dest, customer care, HS pass, Undergraduate, Sales job, marketing job
Required Experience and Qualifications
HS pass or 10+2
good communication skill
Should be smart & Presentable
Age 18-32 years