11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Job Title : Information Management (IM) Advisor – Data Controller

Job Overview :

The IM Advisor (Data Controller) will serve as the primary liaison between business and IT, ensuring best practices in Information Management (IM) solutions, compliance, and data governance.

This role involves designing and delivering IM solutions, ensuring compliance with IM standards, and driving awareness within the organization.

Key Responsibilities :

• Act as the first point of contact for Information Management, advising business teams on best practices and compliance.
• Implement and maintain control systems, procedures, and data validation processes for engineering data warehouses (EDW).
• Collaborate with contractors to ensure data consistency, validation, and integration into central repositories.
• Drive compliance with IM standards, data privacy regulations, and other legal requirements.
• Monitor and improve IM processes, ensuring efficient data handover and control mechanisms.
• Develop and manage data control procedures for projects, ensuring seamless transition to operations.
• Provide IM training to end users and manage offshore data support services.

Key Skills & Qualifications :

• Experience : 3-10 Years in data control on major capital projects, with EPC interface management.
• Technical Expertise :
• Engineering databases, SharePoint, and document management systems.
• Experience with Engineering Data Warehouses (SPF, AVEVA, AIM, ALIM).
• Reporting tools (Power BI, Tableau).
• Knowledge of engineering IM scope, data modeling, and maintenance processes.
• Compliance & Governance : Knowledge of GDPR, security, privacy, and IM best practices.
• Leadership & Communication : Strong interpersonal skills, global stakeholder engagement, and ability to manage multiple projects.
• Technology Awareness : Familiarity with RPA, AI, Blockchain, and machine learning in IM processes.

Preferred Qualifications:

• Previous experience with Shell or similar organizations.
• Knowledge of Agile methodologies and Continuous Improvement practices.

Relationship Manager – Insurance Sales.

• Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained. 
• Achieving Sales Target
• Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills. 
• Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities. 
• Building and maintaining strong relationships with agents, providing support and addressing their needs. 
• Tracking agent performance, identifying areas for improvement.
• Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability. 
• Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network. 
•  

Required skills

• Proven working experience as an Insurance Agent or relevant experience from Insurance Broking Industry
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic computer knowledge and statistical analysis

Job Title: Field Sales Engineer (Civil/Construction)

Locations:

• Kolkata (Bhagwati Region)
• Mumbai / Navi Mumbai
• Bangalore

Experience: 1 – 2 Years Job Type: Full-time

Job Overview

We are looking for a dynamic and results-driven Field Sales Engineer to join our team. The ideal candidate should have a background in Civil Engineering (Diploma or Degree) combined with a passion for sales. You will be responsible for visiting construction sites, meeting with contractors and builders, generating new business, and closing deals.

Key Responsibilities

• Lead Generation: actively scout for new construction projects and potential clients (Builders, Contractors, Architects, and Civil Engineers) in the assigned territory.
• Field Visits & Cold Calling: Conduct daily field visits and cold calls to establish contact with decision-makers at construction sites.
• Technical Sales: Explain the technical specifications and benefits of our products/services to potential clients using your civil engineering knowledge.
• Proposal Management: Prepare and share accurate commercial quotations and technical proposals with clients.
• Closing Deals: Follow up on submitted quotations, negotiate pricing and terms, and successfully close sales to achieve monthly revenue targets.
• Relationship Building: Maintain strong, long-term relationships with existing clients to ensure repeat business.
• Reporting: Maintain daily reports of site visits, calls made, and effective sales pipeline status.

Requirements & Qualifications

• Education: Diploma in Civil Engineering or B.E./B.Tech in Civil Engineering (Strictly Required).
• Experience: 1 to 2 years of experience in Field Sales, Business Development, or Marketing within the Construction/Building Materials industry.
• Technical Knowledge: Strong understanding of construction processes, materials, and site terminology.
• Travel: Must be willing to travel extensively within the city/region for site visits.
• Skills:
• Excellent negotiation and convincing skills.
• Proficiency in local language (depending on location) and English.
• Basic computer skills (Excel/Email) for quotation sharing.

What We Offer

• Competitive Salary + Attractive Sales Incentives.
• Travel Allowances.
• Opportunity for career growth in the construction sales sector.

 He/she should handle the complete Kolkata region and should have overall experience of all departments.

● Need Candidates from Freight forwarding industry.

● Should have minimum 10 years’ experience in Freight Forwarding services.

● Must have existing shipper base which can be diverted once onboard.

● Should be Good in preparing market reports.

● Should be Good in Client Acquisition & Retention.

NOTE :- 

Working Days - Mon to Fri (full day) & Sat (half day), [ 1&3 Sat - WFO, 2&4 Sat - WFH ]

Work Timings - 9:30 am - 6 pm

Company Description

Gaea - Purpose First CRO Agency is dedicated to creating and nurturing purpose-driven brands. Inspired by the Greek goddess of Earth and life, Gaea focuses on helping brands align with their purpose, fostering authentic storytelling, meaningful connections, and sustainable growth. Gaea partners with founders and visionaries who aim to build brands that stand the test of time, prioritize substance over trends, and create lasting impact. With a philosophy rooted in conscious growth, Gaea empowers businesses to craft spaces of storytelling, community, and purpose, rather than merely sales-driven platforms.

Role Description

This is a full-time, on-site role for a Full Stack Developer with Shopify experience, based in Calcutta (in-office). The developer will be responsible for designing, developing, and maintaining both front-end and back-end components of web applications, with a focus on Shopify platforms. The role includes the creation and implementation of responsive, user-friendly interfaces, as well as developing and integrating robust back-end systems. Collaboration with cross-functional teams to align technical solutions with business goals will be a key aspect of this position.

📍 Kolkata (In-Office) | 💰 ₹35,000 – ₹45,000/month

Qualifications

• 3–5 years of hands-on experience with Shopify
• Expertise in Front-End Development, including proficiency in HTML, CSS, and JavaScript
• Experience in Back-End Web Development and Full-Stack Development, with an understanding of server-side programming and integration
• Proficient in Shopify development and theme customization
• Performance optimization (LCP, lazy loading, asset optimization)
• Responsive design & cross-browser compatibility
• Experience working with Shopify APIs / webhooks and headless architecture
• Exposure to tools like: Claude Code / OpenAI / Copilot and Automation tools (Zapier, n8n, etc.)
• Can clean up messy Liquid + JS-heavy themes
• Background in Software Development with a focus on creating scalable, efficient solutions
• Strong problem-solving and debugging skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Software Engineering, or a related field is preferred
• Experience in e-commerce platform development is a plus

Why Join us ?

• Work on real-world eCommerce scale problems
• Exposure to modern Shopify + headless architecture
• Hands-on experience with AI-driven development workflows
• Opportunity to directly impact business metrics (conversion, revenue) + working with founders

Mandatory skills: Lightning AURA, Lightning Web component (LWC), Apex, trigger Rest API/Soap API (integration).

Must-Haves :

Minimum of 5+ year hands on experience in Salesforce Application Development (Overall 6+ IT experience)

- Lightning (AURA/LWC min 3+ years of Project experience)

- Integration (at least in REST API) experience in Projects, experience in developing custom Apex Classes and Apex Triggers

- Sales Cloud/ Service Cloud / Experience cloud - Minimum 3 years experience

- Lead experience of minimum 1 year is mandatory

- Salesforce Governor limits, limit monitoring, best-practices for limit-informed development and security best practices

- Experience on deployment through changesets , Metadata, ANT based tools , experience in using git or similar tools for code management

Strictly no candidates from Hyderabad who are under 3rd party payroll.

Nice to Haves :

SF Certification PD1/PD2, JavaScript Developer 1

- Experience in Development/deployment using SFDx

- Experience in CI/CD

- Working experience in Data migration

Good communication skills (esp Verbal)

- Self-motivated and creative, ability to mentor and coach & lead small technical team with proper guidance.

- Good attitude towards upskilling in new areas of SF platform

- Ability to understand business requirements, design and develop solutions within agreed timeline

- Hands-on development

Additional Guidelines

Process: 2 Rounds of Technical interview + 1 Managerial Interview

Can source Pan India

Salaries that can be offered is (Years of experience * 3.5)

Salary Breakup: (Years of experience*3.5) fixed salary + 10% variables + Retirals + Joining Bonus (for 0-15 days joiners)

Job Responsibilities:

Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals

· Perform unit testing for the module assigned and take ownership of delivering the module with minimal functional and technical errors.

· Should be flexible to extend working hours in some critical project phases

· Manage daily support and maintenance of internal Salesforce instance.

· Manage the coding best practices for Salesforce

· Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

· Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow

Job Skills & Qualifications

Required:

· Salesforce Lightning. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework

Salesforce Developer Certification – Platform developer 1

· Experience with declarative development in Salesforce.

· Customizing Standard Objects and creating Custom Objects.

· Customizing object page layouts and profile-based layout assignment.

· Creating Work and Approval Flow

· Extensive experience developing custom Apex Classes and Apex Triggers.

· Fluent in Salesforce Query and Search Language (SoQL and SoSL). Must be able to speak to limitations of languages and differences between SoQL and SQL.

· Firm understanding of Salesforce Governor limits, limit monitoring, and best-practices for limit-informed development.

· Experience developing Visualforce pages, Visualforce components and Customer Controllers.

· Bachelor’s degree in computer science or equivalent

· Minimum work experience:

· 5- 8 years of software development and 4 /5 year of Salesforce application development

· Self-motivated and creative

Preferred:

· Salesforce Developer Certification – Platform developer 2

· Experience developing customer-facing applications

· Experience in Salesforce community development

· Experience in Agile methodology

Position: Automation Test Lead

Job responsibilities:

• Should have ability to Design & develop QA Automation Framework from scratch.
• Should have knowledge in API testing using Rest Client.
• Should have knowledge in Load & Stress Testing using JMeter/LoadRunner.
• Should have good exposure with Linux Commands.
• Should have exposure to bug management tools like JIRA/Bugzilla.
• Should have exposure into AGILE model.
• Should have ability to write test cases / test plan.
• Should have strong knowledge in Java/Python.
• Should be familiar with CICD process.
• Exposure to Appium (Good to have)

Job location – Bangalore (1^st pref), Kolkata (2^nd pref)

Years of exp – 5+

CTC – 12 TO 18LPA

About us: Lemiride is a bike rental aggregator platform. We connect travelers who wish to rent a bike to vendors. Think of us as Amazon for bike rentals. We have operations in 18 places across India.
Travelers get to choose a bike of their choice in the convenience of their home before setting out. On the other hand, we help vendors have a wider reach and more business. We do this effectively at a lower cost, better speed using our integrated tech platform.

• Sales and marketing of travel related products and services to various corporate and business houses.
• Corporate relationship build up
• Business Development

• Graduation : Graduation ( Any)
• Fluent in English
• Shall be smart, dynamic and motivated
• Willing to travel.
• 2-6 years of experience in travel industry / corporate sales (preferable).
• Compensation :
• Salary - As per Industry Standard.
• Benefits - Incentive, Mobile bills and Convenience, Health Insurance (post confirmation)