11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Envizn Labs is a software solutions company specializing in web development, dedicated to crafting digital experiences that stand out. By blending innovative technology with creative strategy, Envizn Labs helps bring clients’ visions to life. Our team is passionate about delivering impactful solutions that cater to the unique needs of businesses. At Envizn Labs, we are driven by collaboration, innovation, and commitment to excellence.

Role Description

This is a full-time, on-site role for a Back Office Employee at our office in Rajarhat. The Back Office Employee will handle administrative tasks, support operational workflows, and maintain accurate records and documentation. Daily responsibilities include managing communications, supporting customer service queries, assisting financial processes, and coordinating with sales teams to ensure efficiency across departments.

Qualifications

• Proficiency in Back Office Operations, including data entry, documentation, and administrative tasks
• Strong Communication and Customer Service skills to engage effectively and resolve queries
• Basic understanding of Finance and Sales processes to support departmental activities
• Good organizational and time management skills
• Ability to work independently and collaboratively in a dynamic work environment
• Proficiency in MS Office tools is required
• Bachelor’s degree in Business Administration or any related field is preferred

Position Title: Sales Specialists/Executives

• Location: PAN India (*Tier 1, Tier 2, Tier3)
• Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ Incentives+ Perks+ TA+ DA
• Education: Bachelor's degree in any stream or Master's degree/MBA
• Experience: Min 2- 3 years in Sales with a background from industries such as (IT, Telecom, Broadband, Mobility, SIM card sales/distribution, Credit Card sales/promo on, B2B (Business-to-Business), B2C (Business-to-Customer), FMCG or any field sales experience candidates.

Key Skills:

1. Self-driven, dynamic, and confident individual with a result-oriented approach.

2. Top achiever or best performer in previous organization.

3. Customer-focused attitude with strong follow-up skills.

4. Ability to work independently and as part of a team.

5. Proficiency in MS Office and preferably CRM software.

We are looking for a Node.js Developer to join our team.

In this role, you will be entrusted with developing JavaScript applications using Node.js.

Apply now for the role of a Node.js Developer at CodeBuddy that is opening doors for skilled, energetic developers looking for Mern Stack Developer Jobs.

If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures. You would fit perfectly if you love problem-solving, design, and creating quality offerings.

Technical Competency :

• Professional experience in Javascript Stack / Framework
• Development experience in Node.js
• Experience with backend using REST API.
• Proficiency in React.js concepts is a plus but not mandatory
• Experience with Object-Oriented Programming
• Ability to multitask and work in a fast-paced environment.
• Ability to document their code.
• Understanding accessibility and security compliance.
• To translate storyboards and various use cases to create high-performing apps
• Write, execute, and maintain clean, reusable, and scalable code
• Integrate our various data storage solutions
• Ensure the responsiveness and boost the performance of our apps
• Find and address the various bottlenecks and bug-fixes
• Help in code automatization
• Proficient use of GIT.

Interpersonal skills :

• Must be comfortable working in a team and independently when required.
• Must be disciplined, proactive, and self-motivated
• Needs to have problem-solving and analytical skills
• Good to have previous experience of direct client interaction for project briefs and updates.

What You Need To Apply:

• Previous work experience as a Node.js developer for 1 year at least.
• Strong experience with Javascript
• Self-motivated with the ability to work independently or jointly in a self-directed way.
• Demonstrated successful development of web or mobile-based applications
• Proven analytical and problem-solving capabilities
• Keen attention to detail
• Strong work ethic and desire to build industry-leading products
• Proactive instead of reactive
• Looking for ways to improve self and projects.

If you have it all in you, we are happy to have you with us!!!

Perks and Benefits:

We at Codebuddy believe our team is our biggest strength and we believe in paying our team members fair remuneration because we respect everyone’s effort.

• Review in every 9-12 months
• Opportunity to learn new technologies at the company's expense
• On-time salary (7th of every month)
• Fair pay policy
• Easy leave structure
• Performance awards
• Festival gifts
• Annual picnic
• Monthly dinner parties

We will be even happier if you have:

• Proficiency in Nest.js or Express.js,
• Being an open-source contributor,
• Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients,
• Ability to transform customer ideas to business model and scope understandable by technical experts,
• Having excellent stakeholder management and client-facing skills.

Joining Codebuddy Means:

• Working in a comfortable and stimulating environment that boosts creativity,
• Being involved in challenging projects,
• Taking part and initiating knowledge-sharing initiatives,
• Working with clients from around the world, 
• Having the opportunity to bounce your ideas off our experienced team,
• Enjoying flextime and flexplace: adjust your daily schedule to your individual needs!
• We decide together and value equality: there is no strong hierarchy in our teams, and every opinion is more than welcome,
• Processes based on Scrum and Agile methodologies,
• Dev-friendly processes such as Code Review,
• The constant development of your hard and soft skills 
• Having a smooth start: your leader and a buddy will support you and mentor you.

What will happen next?

• Fill out the form
• Give us some time to review your application
• Meet us for an interview
• Complete a recruitment task to see how we work
• Join our team!

We are looking for an experienced Lead Java Developer to join our team and take a leadership role in driving the design, development, and delivery of highquality software solutions. A Senior Java Lead Developer will be responsible for leading a team of developers, providing technical guidance, and ensuring the successful execution of projects. Should have a strong background in Java development, excellent leadership skills, and a track record of delivering complex software projects on time. System Architect: Should have Architect the system before for a large scale solution Understanding of various java design pattern and use the pattern which is more appropriate Understanding of various micro-service design pattern and use the pattern which is more appropriate Has worked on DDD with CQRS Has designed solution for multi tenant application. Technical skills: Used latest version of java and good understanding of it Skilled in spring boot, spring MVC Basic Skill: 10+ years of experience in development. Good communication skills in English. Testing: Skilled in using Junit Security: Good understanding of application security Understanding of DDOS and best practice for that Good understanding of rate limiting API Good understanding about spring security or any thing better Database: Great understanding of MySQL Experience in extensively using hibernate Debugging: Understanding about Logging Skilled in debugging production issue

Responsibilities:

• Work on design and develop scalable solutions using efficient Design Patterns
• Adept in handling Non-functional requirements (performance etc.)
• Excellent aesthetic capability with UX designing and development experience
• Have a good understanding of all aspects of the application like rendering big datasets, fetching data using and authentication.
• Identify improvement areas within the application and work to implement the same
• Flexibility in adapting to team requirements

Requirements:

• Comprehensive knowledge of UX and responsive UI design with an emphasis on intuitive design
• Ability to write cross-browser and standards-compliant code that meets flexibility, scalability, and performance requirements
• Highly skilled at front-end engineering using a client-side technology stack including AngularJS, JQuery, HTML, CSS
• 5+ experience in Angular developing responsive Single Page application
• Experience working with REST API
• Experience working with JSON
• Experience with SVN/Git, Node.JS
• Knowledge of Agile and/or SCRUM methodologies
• Dedicated, self-driven and willing to take responsibility and ownership of the application
• Strong Problem identifying and solving ability and excellent communication skills

Job Type: Full Time, Onsite

• The main roles and responsibilities would be:
• Deliver high quality mobile apps on Android platforms.
• Create best practice, drive initiatives to build reusable frameworks, components and solutions.
• Engage with the team to create a knowledge centre on Android.
• Minimum experience of 1 years needed. Ideally more than 2 years.
• Maps based apps.
• Payment gateway integration: (PayPal, Stripe, Paytm etc).
• Integration of webservices
• Marketplace apps
• Live Streaming
• Offline application development.
• Strong OO design and programming skills in Java
• Android SDK
• JSON/REST API
• Social Media APIs
• UML/Design Pattern
• Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
• Knowledge of android architecture component(LiveData etc).
• Working Experience on MMVM and MVP architecture
• Experience in SQL and NOSQL databases.
• Familiarity with cloud message APIs and push notifications 
• Understanding of Googles Android design principles and interface guidelines 
• Proficient understanding of code versioning tools, such as Git.
• Work closely with the leadership team to define roadmap and development plans
• Help define and implement standards and promote best practices for the Android development team
• Tackle daily challenges with your creative problem solving recommendations
• Mentor and contribute knowledge to the rest of the team and the organization
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with threading, and performance tuning
• Ability to understand business requirements and translate them into technical requirements

Daily monitoring of Quantum's processes to ensure file transmissions to and from the system

• Ensure that any Quantum production issues with an emphasis on the modules ( Cash Management, Bank Reconciliation, Foreign Exchange, I/C loans, Money Market, Investments, etc.) are resolved on time
• Actively working with Quantum and internal IT teams to resolve issues with bank files and data transmissions between Quantum and other systems including retrieval of market rates

• Sales and marketing of travel related products and services to various corporate and business houses.
• Corporate relationship build up
• Business Development

• Graduation : Graduation ( Any)
• Fluent in English
• Shall be smart, dynamic and motivated
• Willing to travel.
• 2-6 years of experience in travel industry / corporate sales (preferable).
• Compensation :
• Salary - As per Industry Standard.
• Benefits - Incentive, Mobile bills and Convenience, Health Insurance (post confirmation)