11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Job Details

Job Title :SAP HCM

Job Location : Hybrid @ Hyderabad/Bengaluru/chennai/pune/kolkata/gurugram/mumbai

Payroll firm : Visionyle Solutions ( www.visioyle.com)

Job Type : C2H

Job Description:

Mandatory Skills:

• SAP HCM Consultant
• SAP Payroll
• Sap Time management

Roles & Responsibilities

SAP Payroll

• Configure and support SAP HCM Payroll processes based on business requirements.
• Manage payroll schemas, rules, wage types, payroll areas, and payroll control records.
• Execute payroll runs and resolve payroll-related issues and discrepancies.
• Configure statutory payroll requirements, deductions, taxes, and benefits.
• Perform payroll validation, reconciliation, and post-payroll activities.
• Support payroll audits and ensure compliance with organizational and statutory regulations.
• Collaborate with HR and Finance teams for payroll processing and reporting.

SAP Time Management

• Configure and maintain work schedules, holiday calendars, absence and attendance types.
• Manage leave management, shift planning, overtime, and time evaluation processes.
• Configure Time Management schemas, rules, quotas, and counting rules.
• Support integration between Time Management and Payroll modules.
• Troubleshoot time evaluation errors and resolve attendance-related issues.
• Ensure accurate time recording and compliance with labor regulations.

SAP HCM

• Gather, analyze, and document business requirements.
• Configure and customize SAP HCM modules as per client requirements.
• Perform system testing, integration testing, and user acceptance testing (UAT).
• Provide production support and resolve functional issues.
• Prepare functional specifications and support technical teams during development.
• Conduct end-user training and create process documentation.
• Participate in SAP implementation, upgrade, rollout, and support projects.

 He/she should handle the complete Kolkata region and should have overall experience of all departments.

● Need Candidates from Freight forwarding industry.

● Should have minimum 10 years’ experience in Freight Forwarding services.

● Must have existing shipper base which can be diverted once onboard.

● Should be Good in preparing market reports.

● Should be Good in Client Acquisition & Retention.

NOTE :- 

Working Days - Mon to Fri (full day) & Sat (half day), [ 1&3 Sat - WFO, 2&4 Sat - WFH ]

Work Timings - 9:30 am - 6 pm

EXCELLENT OPENING FOR AUSTRALIAN ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the Australia. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

*Fresher can also apply

* Min 6 months experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 5:00 AM - 2:30 PM (Morning Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Doorstep Pickup or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team -

JOB DETAILS

Job Title: Call Associate Executive required For Australian Energy Sales Process | Morning Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema-

( call & whatsapp )

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Responsibilities:

1. Develop and implement digital marketing strategies to drive online traffic to the company website and generate leads/sales.
2. Manage digital marketing campaigns across multiple channels, including but not limited to social media, email, SEO, SEM, and display advertising.
3. Analyze digital data metrics and campaign performance to optimize strategies and improve ROI.
4. Collaborate with internal teams (such as design, content, and sales) to create compelling digital content aligned with marketing goals.
5. Stay up-to-date with the latest trends and best practices in digital marketing and implement innovative strategies to stay ahead of the competition.
6. Manage and maintain the company's social media presence, including content creation, community engagement, and customer service.
7. Monitor and respond to online reviews and feedback on various platforms to maintain brand reputation.
8. Utilize marketing automation tools and CRM systems to streamline processes and improve efficiency.

Requirements:

1. Proven experience in digital marketing, with a strong understanding of digital marketing concepts and best practices.
2. Proficiency in digital marketing tools and platforms, such as Google Analytics, Google AdWords, social media management tools (e.g., Hootsuite, Buffer), and email marketing software (e.g., Mailchimp, HubSpot).
3. Strong analytical skills and the ability to interpret data and metrics to drive informed decisions.
4. Excellent written and verbal communication skills, with the ability to create engaging content for various digital channels.
5. Creative thinking and problem-solving skills, with a results-oriented mindset.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. Certifications in digital marketing (e.g., Google Ads certification, HubSpot certification) are a plus.

• Job Title - Sr UX / UI Web Designer
• Location - Sector 5, Salt Lake
• Shift Timing - 2:15 PM to 11:30 PM
• Week Off- Every Sunday and Alternate Saturday
• Half Day - Saturday

Job Overview:

Gathering user requirements, designing graphic elements, and building navigation components. To be successful in this role, you should have experience with graphics design software and wireframe tools. If you have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet up! Ultimately, you’ll create both functional and appealing features that address our clients’ needs and which in turn help us grow our customer base.

Technical Skills Preferred:

• Coding - HTML, CSS, JavaScript, jQuery, Dreamweaver
• Design and graphics - InDesign, Illustrator, Photoshop, Flash
• Content management system (CMS) - WordPress, Adobe Business Catalyst, Drupal, Joomla, Extron, Zopf.(good to have)

Job Responsibilities:

• Illustrate design ideas, PDFs, PPTs, Other documents using storyboards, process flows and competition trends.
• Gather and evaluate requirements in collaboration with our WEB & MARKETING Manager & of course Directors.
• Design graphic user interface elements of all kinds.
• Build page navigation buttons and search fields.
• Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g., images, sketches, and tables)
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g., responsiveness)
• Conduct layout adjustments based on user feedback.
• Adhere to UK Technology competition examples as standards on fonts, colors and image.

Job Requirements:

• Portfolio of design projects we can lay visuals on
• Proven work experience as a UI/UX Designer or a similar web/graphics design role for minimum 12- months.
• Knowledge of wireframe tools (e.g., Wireframe.cc and InVision)
• Up-to-date knowledge of relevant graphics design software like Adobe Illustrator and Photoshop
• Team spirit: strong communication & creative skills to collaborate with various stakeholders.
• BSc in Design, Computer Science, or relevant field though not a must.
• Minimum 36-months of verifiable experience, with the right mindset is a must.

Interested candidates are requested to apply online

Thanks!

Team HR

Salescom Services

Job Description:-

• Must have 8 years of relevant exp in SAP PP, QM Module.
• Must have 4+ years of SAP PP Experience with at least 2 to 3years of Domain exp
• Must have experience of both PP and QM modules
• Should have experience of executing 1-2End to end Implementations (S4 HANA Preferable).
• Expertise in requirements understanding, system design, development, testing methodologies, training, defining support procedures
• Strong knowledge and experience in SAP PP - SOP, Flexible planning, Capacity planning, Variant Configuration, CBP, Discrete, REM, LTP, Engineering & Organization Change Management, Batch Management as well as PP-PI processes.
• Strong knowledge and experience in SAP QM module - Master data, Batch Management, Notifications, Sample Management, Quality Inspection Plans, Quality Certificates, Stability Study, Deadline Monitoring, Vendor Evaluation.
• Experience in Implementation and Support Projects. In-depth knowledge in the below areas:
• Master Data - Bill of materials, Work centres/ Resources, Routings/ Recipe, Production versions, Inspection Plan, Master inspection, Characteristics, Catalogues and Code groups, Inspection Plan, - Material Requirement Planning (MRP)- Configuration and Integration with, Procurement, Sales and Distribution.
• Production Order Execution - Order confirmation, Goods issue, Goods receipt and Back flushing- Quality Management - Quality in Procurement, Quality in Production, In process inspection, Calibration and Quality in Sales
• Should have experience in writing Functional Specification, co-ordination with ABAP team, testing of new functionalities.
• Must have integration knowledge with FI, CO, SD, MM, PM modules.

Good to Have:

• Preferred if hands-on and good experience in SAP S/4 HANA configuration, migration, Fiori applications on latest HANA releases