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Help desk Jobs in Kolkata

11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

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Capgemini

at Capgemini

14 recruiters
Agency job
via Randstad India by Shreya Chaudhary
Kolkata
1 - 5 yrs
₹1L - ₹3.3L / yr
Customer Support
Help desk
contact center
inbound calls
outbound calls
+1 more
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Umanist Staffing

at Umanist Staffing

2 candid answers
Anurag Awasthi
Posted by Anurag Awasthi
Mumbai, Surat, Bhuj, Modasa, Patan, Bharuch, Ankleshwar, Godhra, Dahod, Morbi, Siliguri, Bankura, Kolkata, Asansol, Purulia, Nagaon, Guwahati, Tezpur, Gaya, Jamshedpur, Ghatshila, Chakradharpur, Hazaribagh, Cuttack
1 - 4 yrs
₹4L - ₹4.5L / yr
Sales

Desired Profile:-

Position: Relationship Manager (Agency Channel).

Age Limit: Up to 40 years.

Education & Experience Criteria: 12th Pass with minimum 2 years of experience in Insurance Sales. Graduate with minimum 1 year of experience in Insurance Sales.

Offer CTC: Upto ₹4.5 LPA.

Experience Required: Minimum 1 year in Insurance Agency Sales.


Note :-

We are looking for candidates from Insurance background. Kindly avoid sharing profiles from other industries.


Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers). 

Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers).

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Starway Web Digital
59/C Tiljala Road,Kolkata-46, Primac Tower Salt Lake Kolkata
1 - 3 yrs
₹1.8L - ₹4L / yr
English Proficiency
Sales
International experience
Website Consultant

Mass hiring for Web Consultant /Senior Website Consultant to join our growing team at Starway Web Digital.


Job Title: Senior Website Consultant

Shift Time: 8:00 PM – 5:00 AM (US Shift)

Working Days: Monday to Friday

Weekends: Off

Monthly Salary: Rs.15,000 to Rs.40,000

Salary - 10% to 20% hike on last drawn salary.

Lucarative Incentives

On time salary

Location: Primac Tower, Salt Lake Sector V Kolkata


Requirements:

- Minimum 1 year of experience in website selling (mandatory).

- Strong proficiency in spoken and written English.

- Experience working in an outbound international B2B sales process.

- Excellent communication, negotiation, and persuasion skills.

- Ability to understand business needs and present relevant solutions.

- Comfortable working a night shift (US timing).

- Self-motivated, target-driven, and results-oriented mindset.


Incentives: Lucrative performance-based incentives



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Reddensoft Infotech PvtLtd
Kolkata
0 - 1 yrs
₹1.2L - ₹2.5L / yr
Sales

We are looking for a motivated and results-driven Pan India Female Business sales Consultant Executive to join our team. The successful candidate will be responsible for reaching out to potential customers to provide information about our services and handle any inquiries. The ideal candidate should have excellent communication skills, particularly in English, Hindi & Bengali .


Key Responsibilities


Give a calls to potential customers to introduce products/services.


Deliver scripted presentations and answer questions about our offerings.


Identify customer needs and suggest appropriate services.


Maintain records of calls, including customer information and call notes.


Follow up on customer inquiries to ensure satisfaction and promote repeat business.


Meet daily, weekly, and monthly call targets.


Requirements


Female Business Consultant


Fluent in English (verbal and written communication).


Proven experience as a Business Consultant, or similar role.


Ability to handle rejection and remain positive.


Basic computer knowledge (CRM systems, MS Office).


Preferred Skills


Experience in sales or customer service.


Knowledge of additional languages is a bonus.


Strong listening and problem-solving skills.


If you’re passionate about engaging with customers and helping them discover our products


Mode of work - work from office 


Job Type- Full Time


Place- Kolkata/ Salt Lake Sec- ll

Read more
MNC Client

MNC Client

Agency job
via Response Informatics by demullu lalam
Pune, Chennai, Bengaluru (Bangalore), Delhi, Mumbai, Kolkata
2.5 - 14 yrs
₹2L - ₹15L / yr
SAPUI5
Fiori
skill iconjQuery
Eclipse (IDE)
skill iconXML
+1 more

Expertise in developing SAPUI5 applications using ADT(Eclipse)/Web IDE, JQuery, Java Script,XML,HTML5 & CSS3 And consuming the data by using Net weaver gateway services

• Expertise in developing NetWeaver gateway services(SEGW)

• Expertise in Integrating Gateway OData/JSON services with UI5 Apps, System Landscape, Architecture, SSO, Security Set Up and Gateway Configuration

• Fiori Package Configuration on SAP Gateway & Backend ECC App Configuration

• Customization & Extension of Fiori Apps

• Drive the System Landscape, Architecture, Security, Users Set Up

• Configure Gateway & Fiori Infrastructure (with support from Basis Team)

• Fiori App Configuration ( SAP Gateway & S/4HANA System)

• Work with Functional and Technical Resources in Setting up the S/4HANA Backend

• Set User Roles, Profiles, Apply Notes & Fixes in ABAP Systems

• Roll out Apps to Business Users for Testing

• Expertise in coding for consuming data for UI5 Apps through Netweaver Gateway OData/JSON services.

• Expertise in extending OData service/OData models

• Expertise in customizing/Extending the standard Fiori Apps

• Expertise in creating HANA Schemas, Packages, Attribute Views, Analytical Views, Calculation Views with HANA LIVE, Attribute mapping, creation of calculated measures, Calculated attributes, Input parameters, Variables, Restricted measures, Constant columns, Currency Unit conversion, stored procedures and maintaining analytical privileges, and involved in Data Provisioning using SLT and BODS(data services) meta data import. Involved in Export/Import of models, validations.

• Expertise in using AMDP, CDS views, ADBC, External views

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persistent

persistent

Agency job
via Bohiyaanam Talent Solutions LLP by TrishaDutt Tekgminus
Pune, Mumbai, Bengaluru (Bangalore), Indore, Kolkata
6 - 7 yrs
₹12L - ₹18L / yr
MuleSoft
ETL QA
Automation
Data engineering

I am looking for Mulesoft Developer for a reputed MNC

 

Experience: 6+ Years

Relevant experience: 4 Years

Location : Pune, Mumbai, Bangalore, Indore, Kolkata

 

Skills:

Mulesoft

Experience: 6+ Years

Relevant experience: 4 Years

Location : Pune, Mumbai, Bangalore, Indore, Kolkata

Read more
Mumbai, Chennai, Delhi, Kolkata
0 - 5 yrs
₹3L - ₹4L / yr
Communication Skills
Business Development
We are looking for a business development resource to grow and lead our business. FSM operates across various locations through different centres to teach students; and through K-12 schools where our curriculum is taught. The BDM will be responsible to grow and expand our operations.
Key roles will be as follows:
- Identifying new schools and promotional techniques
- Pitching products and/or services
- Maintaining fruitful relationships with existing schools/customers
- Contacting potential schools via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings, and other educational events
- Preparing presentations and sales displays
- Contacting schools to inform them about new workshops
- Following up for contracts and renewals by phone, email, and in person
- Developing sales goals and ensuring they are met
Read more
K12 Techno Services

at K12 Techno Services

1 video
7 recruiters
Samrat  Bose
Posted by Samrat Bose
Bengaluru (Bangalore), Mumbai, Kolkata, Delhi
3 - 8 yrs
₹8L - ₹10L / yr
Public Relations
Media relations
Corporate Communications

Designation: Asst. PR Manager / Manager


Department:
Public Relations Team


Location:
Bangalore / Mumbai / Kolkata / Delhi


Qualification:
Masters in Public Relations, Journalism, Communications or a related field.


Experience: 3
+ years of relevant experience in PR (Public Relations) and Communication.


Responsibilities:

  1. Proven track record in designing and executing successful public relation campaigns
  2. Experience with India’s technology, business and startup media landscape
  3. Experience in managing media relations (online, broadcast and print)
  4. Experience in acting as a company spokesperson, comfortable and skilled in both broadcast and print media interviews.
  5. Solid experience with social media including blogs, Facebook, Twitter etc.
  6. Experience in Event planning
  7. Ability to work well in a startup environment
  8. Strong Logical, Analytical Skills and data-driven thinking.
  9. Excellent interpersonal and communication skills (verbal and written)

 

Salary: Upto 10LPA (Negotiable)

  

IMMEDIATE JOINING PREFERRED!

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WELOIN TECHNOLOGIES

at WELOIN TECHNOLOGIES

1 recruiter
Debanjan Sinha
Posted by Debanjan Sinha
Kolkata
2 - 6 yrs
₹3.6L - ₹10L / yr
skill iconLaravel
skill iconVue.js
skill iconNodeJS (Node.js)
skill iconReact.js
MERN Stack
+7 more
We are currently looking for a Fullstack Developer with a minimum of 2 years of experience.

Desirable: Capable of designing any responsive UI; Rational problem-solving approach

Skills Required
- MERN Stack
- Laravel + Vue.js

Requirements
- Realtime application using Pusher/similar services
- Must be familiar with using mostly used design patterns
- Good knowledge of inheritance, use of a single source of truth
- Familiarity with databases MySQL, Redis, MongoDB web servers like Apache and Nginx
- Must have experience of GitHub or GitLab
- Ability to write testable codes and knowledge of CI/CD is a plus
- Excellent problem solving and debugging Skills
- Excellent communication and teamwork skills
- Working Knowledge with Cloud will be an added advantage
- Quick learner
- Great attention to detail
- Organizational skills
- Should be cooperative with colleagues as well as keen to learn new things.

Responsibilities:
- Work with development teams and product managers to implement software solutions
- Design client-server architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Must have efficient troubleshooting, debug skills
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Should have the ability to train and mentor fellow associates and trainees
Read more
Reddensoft

at Reddensoft

1 video
1 recruiter
Rumela Sarkar
Posted by Rumela Sarkar
Kolkata
1 - 3 yrs
₹2L - ₹4L / yr
skill iconPHP
Wordpress
skill iconLaravel
MySQL

Looking for Experience PHP-Wordpress Developers.

Company Name: Reddensoft Infotech Pvt Ltd

Well versed with theme Creation from scratch and Plugin development in Wordpress.

Proficient with Woocommerce , Laravel will be an added advantage.

Experience in Payment Gateway have implementation. Working experience of Shopify .

Good knowledge on PHP, MYSQL, Javascript.

Wordpress plugin development
-Wordpress theme development
- PHP, MySQL, HTML, CSS, JavaScript & jQuery
- Object-oriented programming
- Git version control system
- Understanding of WordPress Coding Standards

Must have experience in WordPress (min. 2yrs) required.

· Candidates capable of seamlessly communicating in English with supervisor or clients.

Read more
Vakati Globe Solutions India
Vakati Ravichandra Reddy
Posted by Vakati Ravichandra Reddy
Hyderabad, Bengaluru (Bangalore), Chennai, Kolkata, NCR (Delhi | Gurgaon | Noida), Pune, Mumbai, Ahmedabad, Nashik, Surat
3 - 7 yrs
₹2L - ₹4L / yr
Recruitment/Talent Acquisition
Inbound Recruitment
Human Resources (HR)
Performance Evaluation
Training and Development
+3 more
HR Recruiter responsibilities include: Designing and updating job descriptions Sourcing potential candidates from various online channels (e.g. social media and professional platforms like StackOverflow and Behance) Crafting recruiting emails to attract passive candidates Job brief We are looking for an HR Recruiter to manage our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates. HR Recruiter responsibilities include sourcing candidates online, updating job ads and conducting background checks. If you have experience with various job interview formats, including phone screenings and group interviews, and can help us recruit faster and more effectively, we’d like to meet you. Ultimately, you will play an important part in building a strong employer brand for our company to ensure we attract, hire and retain the most qualified employees. Responsibilities Design and update job descriptions Source potential candidates from various online channels (e.g. social media and professional platforms like StackOverflow and Behance) Craft recruiting emails to attract passive candidates Screen incoming resumes and application forms Interview candidates (via phone, video and in-person) Prepare and distribute assignments and numerical, language and logical reasoning tests Advertise job openings on company’s careers page, social media, job boards and internally Provide shortlists of qualified candidates to hiring managers Send job offer emails and answer queries about compensation and benefits Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire Participate in job fairs and host in-house recruitment events Collaborate with managers to identify future hiring needs Act as a consultant to new hires and help them onboard Requirements Proven work experience as an HR Recruiter or similar role Familiarity with Applicant Tracking Systems and resume databases Experience with sourcing techniques Understanding of referral programs Solid verbal and written communication skills Sound judgement BSc in Human Resources Management, Organizational Psychology or relevant field
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