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Help desk Jobs in Kolkata

11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

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Capgemini

at Capgemini

14 recruiters
Agency job
via Randstad India by Shreya Chaudhary
Kolkata
1 - 5 yrs
₹1L - ₹3.3L / yr
Customer Support
Help desk
contact center
inbound calls
outbound calls
+1 more
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Bengaluru (Bangalore), Chennai, Ahmedabad, Surat, Chandigarh, Jaipur, Jalandhar, Kolkata, Patna, Ranchi
5 - 20 yrs
₹5L - ₹18L / yr
Laminates sales
sunmica sales
building material sales
Sales

Position: Area sales Manager – Laminates/Sunmica

Locations: Bangalore, Ranchi,Rajasthan, Gujarat (Ahmedabad, Vadodara), Uttar Pradesh (Lucknow, Varanasi, Aligarh), Delhi, Jaipur

Experience: 8+ Years in Laminates/Sunmica Sales

Industry: Building Materials / Interior Products / Laminates & Decorative Surfaces

 

Key Responsibilities:

  • Identify, develop, and manage new business opportunities in the Laminates/Sunmica market.
  • Build and strengthen relationships with dealers, distributors across assigned territories.
  • Plan and execute sales strategies to achieve monthly and quarterly targets.
  • Conduct regular market visits in Gujarat, Rajasthan, Delhi, and UP to expand dealer/distributor network.
  • Monitor competitor activities, pricing, and marketing strategies.
  • Ensure effective order fulfillment, payment follow-up, and after-sales support.
  • Collaborate with the marketing and product teams to align customer feedback with product offerings.

Key Requirements:

  • Minimum 8 years of experience in business development/sales of laminates, sunmica.
  • Proven success in managing territory sales and dealer/distributor development in the listed regions.
  • Strong contacts and network in trade channels (distributors/retailers).
  • Excellent communication, negotiation, and interpersonal skills.
  • Willingness to travel extensively within the assigned states/cities.


Mail updated resume with current salary-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743


Website: www.glansolutions.com

Read more
Ivan Infotech Pvt Ltd

at Ivan Infotech Pvt Ltd

2 recruiters
subhra Mukherjee
Posted by subhra Mukherjee
Kolkata
1 - 10 yrs
₹4L - ₹15L / yr
Sales
IT Solutioning
Solution selling
Business Development

RESPONSIBILITIES

  • Promote the company’s products/services addressing or predicting clients objectives.
  • Qualify leads from marketing campaigns as sales opportunities.
  • Conduct research to identify new markets and customer needs.
  • Develop a sustainable sales pipeline to meet and exceed forecasted targets .
  • Keep records of sales, revenue, invoices etc.
  • Meet Sales target allocated .
  • Build long-term relationships with new and existing customers.
  • Identify opportunities by researching on targeted companies and contacts.

REQUIREMENTS

  • Minimum 3 years of experience in information technology sales.
  • Should have an experience in handling enterprise projects.
  • Must have prior experience in closing and managing projects .
  • Ability to create engaging presentations.
  • Communication and negotiation skills
  • Proven track record of client growth and retention.

BENEFITS

  • Five Days Working in a week
  • Saturday & Sunday fixed off
  • Ample scope for growth opportunities
Read more
senrysa technologies (p) ltd
Manisha Acharyee
Posted by Manisha Acharyee
Kolkata
3 - 8 yrs
₹3L - ₹5L / yr
Wordpress
Shopify
plugin
Linux/Unix

Penning down a quick read about the organization and the role for your consumption and I request you to send across couple of sample work of yours which will be the first level screening to decide on the next steps of evaluation.

 

Expectations from the role –

 

·        Designing and building the website front-end.

·        Creating the website architecture.

·        Designing and managing the website back-end including database and server integration.

·        Generating WordPress themes and plugins.

·        Conducting website performance tests.

·        Troubleshooting content issues.

·        Monitoring the performance of the live website

·        Proven work experience as a WordPress Developer.

·        Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

·        Knowledge of code versioning tools including Git, Mercurial, and SVN.

·        Experience working with debugging tools such as Chrome Inspector and Firebug.

·        Good understanding of website architecture and aesthetics. 

Read more
maerke manpower

at maerke manpower

1 recruiter
Shekhar Chatterjee
Posted by Shekhar Chatterjee
Kolkata
2 - 3 yrs
₹4L - ₹5L / yr
skill icon.NET
ASP.NET
skill iconC#
Visual Basic (VB)
Relational Database (RDBMS)
+6 more
JOB RESPONSIBILITIES:

• Knowledge of .NET framework
• Experienced in at least one relational database e.g. MS SQL, Oracle
• Problem-solving and analytical capabilities
• Ability to complete tasks and maintain productivity with minimal supervision
• Used to work remotely and in an international work environment is a plus
• Producing detailed specifications and writing the program codes.
• Maintaining the systems once they are up and running.
• Recommend and execute modifications to the existing

DESIRED CANDIDATE PROFILE:

1. Education:- Any Graduate / BCA / PG Diploma / B.Tech / MCA / MBA (IT)

2. Technical Skill Sets:-

Languages: VB / http://vb.net/">VB.Net / http://asp.net/">Asp.Net / C#
RDBMS: Oracle / MS Sql Server / MySql
Web Technology: HTML / DHTML / http://asp.net/">ASP.Net / AJAX / HTML-5
Read more
CupShup

at CupShup

4 recruiters
Heena H
Posted by Heena H
Kolkata, Bengaluru (Bangalore), Mumbai, Hyderabad
1 - 3 yrs
₹1L - ₹3L / yr
Below The Line Marketing (BTL)
Field marketing
Promotions

CupShup is looking for Operations Executive for the respective city. You will be responsible to handle the network growth, BTL Campaign function & operations, audit i. e. internal audits, client audits, cost audits, etc.

 

Responsibilities:

  • Exeuctiion of BTL / Offline marketing campaigns across locations
  • Strengthening network of promoters 
  • Vendor/Partners Empanelment
  • Logistics and Collaterals
  • Success of the campaigns
  • Process improvement and streamlining
  • GST Compliance and reconciliation
  • For Client - Media, Financial, Rate Benchmarking, Competition
  • Functional Audits as and when required by Management
  • Regional reporting
  • Network tracker
  • Collaterals Tracker
  • Partners Tracker

 

Requirements:

  • Graduate
  • 0-2 years of experience BTL marketing is a must
  • Self Motivated, Passionate, and a never give up attitude
  • Team player
  • Fair at communication and expression
  • Willing to learn not only operations but also marketing and the other functions
  • Two wheeler driving and license is an added advantage
Read more
A well-funded Construction Tech Start-Up by a renowned group

A well-funded Construction Tech Start-Up by a renowned group

Agency job
via Merito by Gaurav Bhosle
Kolkata
3 - 7 yrs
₹15L - ₹30L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconNodeJS (Node.js)
RESTful APIs
+1 more
We are looking for Sr. Frontend Developer for a well-funded Construction Tech Start-Up by a renowned group.

Job Description
-Develop all user-facing products in NodeJs & React.Js (SSR)
-Build reusable components and front-end libraries for future use.
-Translate designs and wireframes into high quality code
-Focus on code maintainability and performance of application.
-Provide technical advice and assists in solving programming problems.


Requirements
• 5+ years of experience in frontend development primarily using React .JS
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Good foundation in design and a knack for designing interactions and elegant interfaces)
• Thorough understanding of NodeJs & React.js(SSR) and its core principles
• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools
• Familiarity with code versioning (version control) tools, such as Git, SVN, and Mercurial
• Thorough understanding of React.js and its core principles
• Good to have experience with popular React.js workflows
• Ability to understand business requirements and translate them into technical requirement
• Preference will be given to those who have worked on libraries such as Bootstrap, Material js.
• Knowledge ofGraphQL and CSS preprocessor like SASS
• Proficient in industry standard best practices such as Design Patterns, Coding Standards,
Coding modularity, Prototypes etc.
Read more
Leading TMT Bar Manufacturer and Exporter

Leading TMT Bar Manufacturer and Exporter

Agency job
via Merito by Gaurav Bhosle
Kolkata
1 - 4 yrs
₹6L - ₹8L / yr
User Experience (UX) Design
User Interface (UI) Design
figma
Adobe Photoshop
skill iconAdobe Illustrator
About the Company
 
Our Client is one of the leading TMT bar manufacturers and exporters in India. It is a well-known group that achieves a turnover of 3000 Cr per annum. The group is setting a construction & architecture-oriented Omni channel B2B & B2C platform. 

Job Location: Kolkata

Job Description:-

- Develop design solutions for various platforms
- Establish consistent brand and creative designs.
- Communicate ideas with project managers using mock-ups and look books Collect feedback from project managers and adjust the approach to cater to criteria
- Build sitemaps, wireframes and prototypes to outline structure.

Requirements:-

- Bachelor's degree/PG in user experience, design or related field
- 1 to 4 years of experience with UI/UX designing.
- Strong communication, design and creative thinking skills
- Experience with Figma/Adobe XD, Photoshop, Illustrator etc
- Knowledge of CSS is a plus

Regards,
Team Merito
Read more
Opus

at Opus

1 recruiter
Shouri Mitra
Posted by Shouri Mitra
Kolkata
0 - 6 yrs
₹2.5L - ₹4L / yr
Marketing & Communication
Digital Marketing
Sales
Inside Sales
Outbound marketing
+2 more
Roles & Responsibilities
* Complete daily outbound call quotas through allocated leads
* Create a sales pipeline & convert leads to meet and exceed targets
* Student and parent interactions at key intervals
* Ensure a strong upsell, and engage potential leads through various funnels offered by the company 
* Upselling & cross-selling relevant OPUS services
* Ensure process compliance and timely reporting
* Constant engagement with students and faculty to ensure strong feedback loops to facilitate an amazing learning experience for the kids
Read more
IndustryPrime

at IndustryPrime

1 recruiter
Ayush Jhunjhunwala
Posted by Ayush Jhunjhunwala
Kolkata
2 - 4 yrs
₹2L - ₹4L / yr
Procurement & Buying
Supply Chain Management (SCM)
B2B
About our Company Industry Prime is building a SEM (SaaS Enabled Marketplace), a complete procurement ecosystem for businesses to help them better manage their purchase through its cloud-based SaaS Purchase Management Software and assisting them with their end to end procurement. Our approach is unique and trying to solve a massive problem. Our software is helping over 50 Steel Companies manage their Procurement efficiently. We are over a year and a half old startup, profitable, and growing steadily. We are a young small team of 5 and the founder has rich domain expertise and previous startup experience as part of the founding team of TenMarks, which was later acquired by Amazon Inc. Job Description - Responsible for entire P&L of a set of companies - Handle Supply Chain Management operations encompassing vendor selection, and rate finalisation, and logistics - Sourcing, procuring and vendors development - Strong communication skills - Strong analytical and negotiation skills. - A quick decision maker with strong people skills. This is an amazing opportunity because the profile is similar to running your own business. Looking for candidates who is a quick learner, inquisitive and likes to compete. Thanks, Ayush Jhunjhunwala Founder & CEO Linkedin: https://www.linkedin.com/in/ayushjjw/
Read more
Namaste Credit

at Namaste Credit

9 recruiters
Akshaya B K
Posted by Akshaya B K
Mumbai, NCR (Delhi | Gurgaon | Noida), Kolkata
0 - 6 yrs
₹1L - ₹3L / yr
Sales
Sales Associate
Relationship manager
Strong, effective communicator in writing, presentations and interpersonal communications. Extraordinary attention to detail and ability to meet stringent deadlines. Financial services experience a strong preference. Experience of budgeting, reporting and analysis. Compensation Standard base salary + Attractive bonus
Read more
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