11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration,
Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL
Routing Skills-OSPF, BGP, ISIS
Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)
- Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
- Strong knowledge on CAMPUS LAN Architecture and implementation
- Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
- Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
- Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
- Perform IOS upgrades on Switches and WLCs
- Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
- Troubleshooting skills on Cisco VSS, VSL and stacking technologies
- Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
- Perform root cause and troubleshoot network outages
- Should be proficient in Wireless technology, implementation, and troubleshooting
- Deliver reports on the actions performed.
- Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
- Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.
Secondary Skills –
- CCNP Certification
- Project Management: Managing individual network projects within the scope of the Network Team
- Excellent technical and business communication skills, both oral and written


JOB PURPOSE
-------------
- Develop .NET Core applications using React JS reusable components as per need / client specifications
- This is a hands-on role which involves writing code, testing, and deploying finished web applications and libraries
MAJOR ACCOUNTABILITY
----------------------
- Design, rapid prototype, and implement a scalable, reliable and maintainable node based web application
- Enforce code quality through test driven development
- Enhance, refactor, and continuously improve the existing codebase
- Collaborate closely with team to define product requirements
- Aggressively collect, analyse, and act on data about product performance
- Communicate effectively with technical and non-technical people
- Proactive in keeping your skills updated
ESSENTIAL SKILLS & EXPERIENCE
-------------------------------
- Excellent working knowledge of .NET Core, React JS, JavaScript.
- 4-6 year's overall .NET development experience (At least 2 years of experience in React JS)
- Experience in working with databases - SQL and Non-SQL Databases
- Experience in any visualization JS libraries like D3 JS / Charts JS / Sync Fusion / Fusion Charts will be an added advantage.
- GraphQL
- Hooks
- Redux / Flux
- TypeScript
EDUCATION
-----------
- Minimum education: Any Graduate BE / B.Tech would be desirable
- Languages: Excellent English written & spoken


Expertise in developing SAPUI5 applications using ADT(Eclipse)/Web IDE, JQuery, Java Script,XML,HTML5 & CSS3 And consuming the data by using Net weaver gateway services
• Expertise in developing NetWeaver gateway services(SEGW)
• Expertise in Integrating Gateway OData/JSON services with UI5 Apps, System Landscape, Architecture, SSO, Security Set Up and Gateway Configuration
• Fiori Package Configuration on SAP Gateway & Backend ECC App Configuration
• Customization & Extension of Fiori Apps
• Drive the System Landscape, Architecture, Security, Users Set Up
• Configure Gateway & Fiori Infrastructure (with support from Basis Team)
• Fiori App Configuration ( SAP Gateway & S/4HANA System)
• Work with Functional and Technical Resources in Setting up the S/4HANA Backend
• Set User Roles, Profiles, Apply Notes & Fixes in ABAP Systems
• Roll out Apps to Business Users for Testing
• Expertise in coding for consuming data for UI5 Apps through Netweaver Gateway OData/JSON services.
• Expertise in extending OData service/OData models
• Expertise in customizing/Extending the standard Fiori Apps
• Expertise in creating HANA Schemas, Packages, Attribute Views, Analytical Views, Calculation Views with HANA LIVE, Attribute mapping, creation of calculated measures, Calculated attributes, Input parameters, Variables, Restricted measures, Constant columns, Currency Unit conversion, stored procedures and maintaining analytical privileges, and involved in Data Provisioning using SLT and BODS(data services) meta data import. Involved in Export/Import of models, validations.
• Expertise in using AMDP, CDS views, ADBC, External views
Operations Executive:
- Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?
The work as an Operations Executive at CupShup involves:
- To plan, manage and execute marketing campaigns in the City.
- Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
- Unlocking new partnerships and business by working with the Operations Team and the City Head.
- Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
- Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
Skills required as an Operations Executive:
- Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
- Good idea of General Management that involves in-house work along with professional collaborations.
- Command over sales and marketing to assist the Team whenever, and wherever required.
- Team Management abilities that involve versatility and flexibility in order to get the work done.
- A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.
Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.


Full Stack Developers at Seenit are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on key initiatives and cutting edge projects that will bring in the next phase of growth for the global retail industry.
Seenit’s suite of apps enables the leading retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their physical infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping.
We would welcome someone to the team who:
- Loves to write “clean”, well designed code to solve complex problems
- Can design, develop and test the core product software and databases to ensure strong optimization and functionality
- Is inclined to contribute in all phases of the development lifecycle and takes end to end ownership of the project
- Follows best industry practices and develops and deploys new features to facilitate related procedures and tools
- Is excited to support others to succeed and shine in a collaborative team culture
Your application will require you to have:
- 4+ years experience in developing web-based applications in MVC architecture (CodeIgniter preferred)
- Good knowledge of MySQL and query optimisation
- Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Codeigniter and Laravel), API
- Server Knowledge - AWS Preferred
- Managed a team and done code review
- Experience with Ubuntu OS is a plus point
You should work with us because:
- We’re a relaxed diverse group and don’t take ourselves too seriously
- We're creative and want to change the world while we're at it (yes we do!)
- Our products have an international audience and our partners are around the globe
- Team lunches are more frequent than team meetings
- We love to travel and will ask you to take time off to refresh
Location- Kolkata
Process- Website
Essential Criteria:-
We therefore welcome candidates who meet the below criteria:· Must have website Process Experience (International Outbound Voice)
· Must have minimum 4 Years of International BPO exposure
· Must be in same Role (Team Leader/ Supervisor /Accounts Manager) in Web Process
· Excellent written and verbal communication
· Good facilitation & Leadership skills
Salary: Best in Industry
NOTE : CANDIDATE MUST BE FROM KOLKATA ONLY. OUTSTATION CANDIDATES ARE NOT ELIGIBLE
For Queries: Please contact in between 11 to 6 pm only Monday- Friday
HR Priya
Looking forward to hearing from you.
Best Regards
Priya Shaw
Lead Human Resource

Responsibilities:
- Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
- Tackle the challenges that occur from having your code running on different merchant websites.
- Ensure the technical feasibility of UI/UX designs.
- Optimise applications for maximum speed and scalability.
- Collaborate with other team members and stakeholders.
- Move fast.
Requirements:
- 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
- At least one year experience with Angular.
- Experience writing good JavaScript code from scratch.
- Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
- An eye for detail and empathy for the customer.
- Experience building for mobile platforms.
- Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.
- Experience working at a fast-growth startup.
- Experience upgrading angular.


Remuneration: Rs. 8-11 LPA. Not a constraint for the right candidate.
We are looking for an iOS developer who will take a key role on our team. Our iOS developer will be responsible for the development of mobile applications for iOS devices.
- You'll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our (platform/application/etc.)
iOS Developer Skills and Expertise (Below is a list of several skills and responsibilities of iOS developers. Remember to remove any that do not fit your specific role) :
- Design and build applications for Apple devices on the iOS platform.
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization.
- Be proficient with Objective-C or Swift (depending on project requirements), and Cocoa Touch.
- Experience with iOS frameworks such as Core Data, Core Animation, as well as offline storage, threading, and performance tuning
- Must be familiar with RESTful APIs to connect iOS applications to back-end services
- Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)
- Experience with cloud message APIs and usage of push notifications.
- Knowledge of code versioning tools (such as Git, Mercurial or SVN).


- email designing
- know-how of wikipedia and how to add/edit articles
- SEO
- Tags Implementation
- keyword research
- back links research & building
- IMDb Page maintenance