11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Collaborate with stakeholders to define project requirements and objectives

Design, develop, and maintain new software applications from scratch using C#, ASP.NET, and AngularJS

Hands on experience & In-depth working knowledge on SQL Server 2012 / 2014 with TSQL/SSIS/SSRS

Experience on Microsoft technologies, along with good understanding of JQUERY, OOPS concepts, design patterns with TFS/SVN practices.

Work closely with other developers and project managers to ensure timely delivery of projects

Write clean, scalable, and maintainable code that adheres to coding standards

Participate in code reviews and maintain documentation for all development work

Troubleshoot and debug issues as they arise

Stay up-to-date with emerging trends and technologies in software development

Job description

Immediate FULL-TIME VACANCY for a VIDEO EDITOR (Long film editor preferable) & Graphic Designer who can work as part of a team & independently.

(Long Video editing must be known,It is a major demand).

Responsibilities:

After effect must known and colour correction must known

Long film/video editing must known

Reels making must known

Youtube video making must know

Create engaging content for digital/social media (images /GIFs/Videos/Reels etc.)

Publish & monitor content on social media networks

Conceptualize visuals based on requirements

Develop illustrations, logos and other designs using software or by hand

Use the appropriate colors and layouts for each graphic/video

Work with copywriters and creative director to produce final design

Test graphics across various media

Amend designs after feedback

Ensure final graphics and layouts are visually appealing and on-brand

Candidates should have knowledge of different video editing software and will be responsible for • editing the video • adding special effects and creating a final video. • Adobe Photoshop • Logo Design . •Adobe Premiere Pro • Canva • Filmora

Job Type: Full-time

Monday to Saturday (10:30 pm TO 6:30 pm)

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

( call & whatsapp )

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

About the company:

We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.

We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades. 

Profile Summary

We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.

Key Responsibility 

Create a systematic, process-driven approach to partner outreach and relationship management.

Keep a great ongoing relationship with AWS and offer new ways to grow the partnership.

Can-do attitude individual who enjoys networking and establishing relationships.

Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.

Analyse and identify opportunities to secure new business by partnering with Anaplan.

Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.

Identify new markets to widen the market base for enhanced revenue and profit generation.

Administer the entire sales process as per plan.

Manage Anaplan engagements to design strategies to acquire more business deals through OEMs.

Manage pricing and other sales proposal activities and provide support to the marketing department.

Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.

Collaborate with Anaplan for conducting events for enhancing business growth.

Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.

Takes overall accountability for business planning and implementation.

Personal Attributes

You have the resilience to bounce back after minor setbacks.

You have the achievement orientation to achieve the target and do what it takes.

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Experience: 5.5-8.5 years
• Must Have: Design patterns (Expert), Game Development - General Experience, HTML5 (Expert), JavaScript (Expert), PixiJS
• Skills: ReactJS + HTML + CSS + ReactMaterialUI - Frontend developer with hands on experience in React JS Or Angular.
• Must has prior experience in developing microservices for customer facing channels. - Implementing pixel perfect design of components.
• Candidate should have good knowledge of working with React JS, NodeJS, advanced JavaScript, HTML5, CSS3,Mongo DB,
• Component-based frontend architecture along with how to design components in a way so that they can handle a big dataset.
• Unit testing, Code review and CI/CD process and flow.
• Knowledge of GitHub - Should have worked with tools like webpack.
• Code review tools like TSlint, Jslint, React-and, Redux-forms, super-agent is added advantage. Expectation: Spends 100% of time in implementing front end for all user stories.

RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project.
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Location -Kolkata/Mumbai

Job Description:

-             Write, edit, and proof articles for Internal Communications

-             Write copies for branding collaterals like posters, brochures etc.

-             Co-ordinate with business units to gather information and craft articles, messages, or newsletters

-             Responsible for managing content and updating the Intranet using the CMS

-             Message and Newsletter creation using builder tool

-             Writing and editing for marketing collaterals

Specification / Skills / Experience

• Good writing experience
• Proficiency in English, a very high standard of both spoken and written language
• Independent and self-manage the work load
• Robust writing skills - the selected candidate will be writing and editing content on a daily basis
• University degree in journalism, media studies or related qualification
• A cross-cultural background
• Ability to manage more than one project at a time working under tight deadlines
• Strong organizational skills
• Working knowledge of Microsoft Word, Excel & PowerPoint, Photoshop (added advantage).

Primary Skills: Excellent writing and communication skills. Exposure to on-line content along with content management skills

Secondary Skills: Exposure to social media; project planning

We are hiring IN OFFICE ONLY.

Office located in the beautiful Astra Towers in Rajarhat Kolkata.

We are looking for Senior Laravel Developers that have experience with Laravel Framework PHP, and VueJs.

You will be working right away with other senior Laravel Developers that know the products. You will be learning the projects, and helping them clean up and polish our tech better. We are a product based company.

A little about us:

Klizo Solutions has over 50 employees and is located in the New Town area, near CC2. Our employees range from graphic designers, back-end developers, iOS and Android Developers, and more. We are primarily a product-focused company. Our founder is from the USA and spends about 6 months a year here going back and forth. We develop technologies around his products and develop products for a few other clients. We are looking to expand to more locations, and are hiring for those reasons. You can see a company video here: https://klizos.com/about-us/

Preferred & Required knowledge and Duties:

• MVC Structure
• SQL concept
• Eloquent Relationships
• HTTP middleware
• Basic knowledge of JQuery
• Basic command of Laravel (How to create Model, Controller, migration, middleware )
• Experience of Vue.js
• Experience with Git
• Experience integrating third-party APIs
• Experience with payment APIs

Required Shifts:

We are expected to work Monday - Friday

We may rarely be needed on a Saturday if a project is required.

BONUS Knowledge (not required):

• MongoDB
• Worked with Jira
• Knows Github / Repo / Source control
• Worked with Bitbucket

Job Types: Full-time, Permanent, In Office

Benefits

• Bonuses based on performance
• Additional training will be available and may be required
• Clean office, professional hardware, and a positive team.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Social Media Expert

Description:

Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook?  We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.

Competencies:

• Consistent and self-driven to learn about social media platforms and trends. 
• Strong creative storytelling skills with a focus on visual and content aesthetics.

Skills:

• Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
• Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
• Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
• Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.

Experience:

• Demonstrable B2B social networking experience and social analytics tools.
• Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
• Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.