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Help desk Jobs in Kolkata

11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Apply to 11+ Help desk Jobs in Kolkata on CutShort.io. Explore the latest Help desk Job opportunities across top companies like Google, Amazon & Adobe.

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Capgemini

at Capgemini

14 recruiters
Agency job
via Randstad India by Shreya Chaudhary
Kolkata
1 - 5 yrs
₹1L - ₹3.3L / yr
Customer Support
Help desk
contact center
inbound calls
outbound calls
+1 more
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Codebuddy Pvt. Ltd.

at Codebuddy Pvt. Ltd.

2 recruiters
Abhishek Gupta
Posted by Abhishek Gupta
Kolkata, Pune
1 - 4 yrs
₹6L - ₹10L / yr
Project Management
IT project management
Software project management
Software Requirements Specification (SRS)
Project coordination

🚀 Exciting Project Manager Opportunity at Codebuddy! 🚀

Are you a dynamic Project Manager ready to embark on a thrilling journey with a cutting-edge team? Codebuddy is opening its doors to passionate individuals who thrive in challenging roles and have a hunger for continuous improvement!

Why Codebuddy?

💡 Innovative Projects: Work on challenging projects that redefine industry standards.

🤝 Global Collaboration: Collaborate with cross-functional teams worldwide.

🎓 Continuous Learning: Stay at the forefront of technology with opportunities for skill enhancement.

Your Mission:

🔍 Technical Mastery: Analyze, plan, and execute projects with precision, overcoming roadblocks and mitigating risks.

🌐 Global Leadership: Manage cross-functional teams, ensuring seamless project delivery across multiple domains.

🗣️ Client Interaction: Engage with clients throughout the development lifecycle, turning their visions into high-tech reality.

Your Skills:

🔧 Technical Competency: From financial planning to identifying roadblocks, your skills drive successful project delivery.

🌐 Global Team Player: Thrive in globally distributed teams, with excellent interpersonal and communication skills.

🧠 Analytical Powerhouse: Proven analytical and problem-solving capabilities to optimize team performance.

What We Offer:

🌈 Fair Remuneration: We respect your effort and offer competitive compensation.

📈 Career Growth: Regular performance reviews with opportunities for a 10-30% hike.

🌍 Global Exposure: Work with accomplished co-founders and clients worldwide.

🎉 Perks Galore: Quarterly awards, festival gifts, annual picnics, and more!

Bonus Points if You Have:

🚀 Visionary Mindset: Transform client ideas into business models with excellent stakeholder management.

🌐 Client-Facing Prowess: Excel in client-facing interactions, making their ideas understandable to technical experts.

Join Codebuddy for:

🏢 Stimulating Environment: Boost productivity in a comfortable workspace.

🌐 Global Collaboration: Work on challenging projects with clients from around the world.

💡 Innovative Initiatives: Participate in knowledge-sharing and innovation.

🤝 Equality: Value every opinion with no strong hierarchy in our teams.

🔄 Agile Methodologies: Embrace Scrum and Agile methodologies for efficient processes.

📚 Skill Development: Constantly develop your hard and soft skills with our mentorship program.

If you're ready to revolutionize project management, apply now and be part of a team that values innovation, equality, and continuous growth! 🚀🌟

Read more
Codebuddy Pvt. Ltd.

at Codebuddy Pvt. Ltd.

2 recruiters
Abhishek Gupta
Posted by Abhishek Gupta
Remote, Kolkata
1 - 7 yrs
₹1L - ₹3L / yr
Business Development
Sales
Marketing
Communication Skills
Customer Relationship Management (CRM)
+11 more

We are looking for a Business Development Manager to join our team.

In this role, you will be entrusted with generating more business from existing clients as well as adding new clients to our portfolio.

Apply now for the role of Business Development Manager at CodeBuddy that is opening doors for skilled, energetic and enthusiastic personnel.

If you can help us in developing goals for the development team with business growth and meet potential clients while retaining existing clients you could be the perfect fit for the opening.


Responsibilities:

  • Prospect for potential new clients and turn this into increased business.
  • Cold calling, email marketing, online marketing to ensure a robust pipeline of opportunities.
  • Meet potential clients by growing, maintaining, and leveraging your network.
  • Developing goals for the development team and business growth and ensuring they are met.
  • Work with technical staff and other internal colleagues to meet customer needs.
  • Looking for creative ways to reach potential clients
  • Participating in and utilizing company online events to raise awareness of the Codebuddy brand and establish contact with potential clients.
  • Job requires connecting and meeting prospective clients, coordinating with the backend team to send proposals & close the deal with clients.

What you need to apply:

  • At least 1 year of experience in international IT sales.
  • Hands-on experience in interacting with international clients. 
  • Self-motivated with the ability to work independently or jointly in a self-directed way.
  • Determining the potential business opportunities.
  • Should have knowledge about the services and industry to understand the client's needs and pitch the right solutions accordingly.  
  • Implementing new business development strategies to maximize profit and sales.
  • Should have the fire to perform under difficult circumstances and emerge successful.
  • Smart and Dynamic male and female graduates/Post graduates with IT fluency and relationship development skills.
  • Excellent written and verbal communication.
  • Proven analytical and problem-solving capabilities.
  • Keen attention to details.
  • Proactive instead of reactive.
  • Looking for ways to improve self and projects

If you have it all in you, we are happy to have you with us!

We have some great Perks & Benefits for you!

We at Codebuddy believe our team is our biggest strength and we believe in paying our team members fair remuneration because we respect everyone’s effort.

  • Review in every 9-12 months
  • Opportunity to learn new technologies at the company's expense
  • On-time salary (7th of every month)
  • Fair pay policy
  • Easy leave structure
  • Performance awards
  • Festival gifts
  • Annual picnic
  • Monthly dinner parties.

We will be even happier if you:
  • Experience in sourcing clients actively as well as managing own sales pipeline
  • Passion about new technologies and start-up culture.
  • Have good knowledge of International tax terms.  
  • Working knowledge of LinkedIn & Sales Navigator, Hubspot, Salesforce, Outreach.io, or similar tool.

Joining our Design team means: 

  • Working in a comfortable and stimulating environment that boosts productivity.
  • Using the best equipment and top-notch tools,
  • Being a part of a design-focused environment,
  • Being involved in challenging projects,
  • Taking part and initiating knowledge-sharing initiatives,
  • Working with clients from around the world, 
  • Working on internal R&D and Tech for Good projects,
  • Having the opportunity to bounce your ideas off our experienced team,
  • Getting support from a leader, mentor, and the team

 

What will happen next:

  • Fill out the form
  • Give us some time to review your application
  • Meet us for an interview
  • Complete a recruitment task to see how we work
  • Join our team!
Read more
Fintech leader on global transaction in banking

Fintech leader on global transaction in banking

Agency job
via The Hub by Sridevi Viswanathan
Kolkata, Mumbai, Pune, Hyderabad, Chennai, Nagpur, Aurangabad, Bhubaneswar, Indore, Visakhapatnam, Warangal, Coimbatore, Madurai, Lucknow, Gurugram
2 - 8 yrs
₹3L - ₹15L / yr
skill iconJava
skill iconSpring Boot
Microservices
JSP
RESTful APIs
+6 more

Who we are looking for

A candidate who can design, build and configure applications to meet business process and application requirements.

Key Role Requirements:

  • Experience in Java-J2EE Development
  • Hands-on experience in Struts (Core Java, JSP, Servlets, EJB) framework.
  • Hands-on experience in Oracle SQL, Procedures
  • Hands-on experience in Spring boot, Spring batch
  • Should have worked on application servers like IBM WAS / Jboss / Web logic.
  • Knowledge of basic Linux commands and BIRT reporting tool is an added advantage.
  • Knowledge in SVN or any other version control is an added advantage.
  • Knowledge in Build tool like ANT, Maven is an added advantage
  • Strong problem solving and analytical capabilities.
Read more
magicmind technologies
Mousumi Dutta
Posted by Mousumi Dutta
Kolkata
5 - 10 yrs
₹5L - ₹10L / yr
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
skill iconGoogle Analytics
Digital Marketing

Job Description

  • Responsible for growth in organic traffic & lead generation by designing & implementing strategies for SEO & digital marketing growth.
  • Experince in B2B is must.
  • Craft content strategies that guide the content team based on keyword research.
  • Deliver new keyword clusters, keywords, and topic clusters for new content generation and old content revamp.
  • Lead content marketing outreach & high-quality link building campaigns and initiate communication with prospective websites & influencers
  • Analyze the performance of SEO campaigns, and assess against goals (ROI & KPI)
  • Collaborate with internal teams to create landing pages and optimize the user experience
  • Identify SEO issues with a continuous audit process and ensure that those issues are reported to concerned teams on time.
  • Work closely with the content team to ensure the generation of SEO-friendly content
  • Manage all types of search engine tools like XML sitemaps, webmaster tools for analytics, and diagnostics reporting
  • Experience with or willingness to learn additional marketing channels such as PPC, email marketing, affiliate, etc is a plus as we are expanding our marketing channels.

Requirements

  • Excellent communication skills (both written and verbal)
  • Proven working experience in SEO.
  • Strong technical SEO knowledge based on Search Console & other industry tools.
  • Sound knowledge of concepts like crawl budget, cannibalization, content pruning, etc.
  • Sound knowledge of SEO best practices and the latest trends.
  • Solid knowledge of website analytics tools (e.g., Google Analytics)
  • Strong analytical skills and data-driven thinking
  • Experience in doing SEO for SaaS/large publications is a plus.


Read more
NowPurchase

at NowPurchase

3 recruiters
Aashi Mangla
Posted by Aashi Mangla
Kolkata
4 - 8 yrs
₹20L - ₹35L / yr
skill iconReact.js
skill iconAngularJS (1.x)
skill iconPython
skill iconGit
skill iconAmazon Web Services (AWS)
+3 more

About the company:

NowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. NowPurchase is building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous. Now Purchase raises USD 2.4 million in Nov 2021, led by Orios Venture Partners, InfoEdge Ventures.

 

About you: 

We are looking to add an immensely talented Senior Front End Engineer that will help us invent, design, refine and deliver products that will meet our vision. Expect to build a lot of web interfaces and dashboards both for the browser as well as native IoT enabled terminals that will be placed at the manufacturers' premises. You need to lead the front end team to make sure they are delivering high quality code and are constantly inspired to experiment with tools to push out MVPs.

 

Roles & Responsibilities:

  • You are empowered to work directly with leadership and the product team to make decisions about your code and future of the product.
  • Deliver high quality modular code deployed over web, mobile and native IoT enabled terminals that leverage REST-based services and real time sockets.. This would include visual dashboards and real time optimizations that are critical for the manufacturing process.
  • Have a strong emphasis on shipping features quickly without sacrificing code quality. Be ready to build a lot of MVPs that will go through iteration or be completely scrapped depending on the outcome at the customer end.
  • Own your Agile projects and lead the team from software design to implementation and deployment. Maintain sprints, delivery timelines and contribute to better managing the engineering team.
  • Transform UI designs and mockups into pages and flows using CSS3 and JavaScript frameworks. Be ready to do the mockups yourself sometimes.
  • Build a culture of simplicity and pragmatism, which is reflected in your elegant code that other developers emulate and you ensure through thorough code reviews and processes.
  • Have an exceptional understanding of asynchronous request handling, partial page updates, and service workers and command over the internals of JavaScript, React and Redux.
  • Continuously evaluate existing engineering processes and recommend improvements.

 

Required Skills and qualification:

  • 4+ years’ experience developing rich UI/Front-end for user-facing web applications.
  • Strong experience with React or similar frameworks, TypeScript, SSR (Server Side Rendering), SPA (Single Page Application), PWA (Progressive Web application), OOP (Object Oriented Programming), Reactive programming, and Unit tests.
  • Demonstrated ability to function as a project leader as well as an individual contributor.
  • Excellent communication and facilitation skills.

 

Tech Stack skills required:

  • React/Redux
  • Python/Django/Celery
  • Git, AWS, ELB (Elastic Beanstalk), Netlify
  • PostgreSQL/Redis/S3

 

Location: 

On- site: Kolkata, West Bengal

 

Compensation & Benefits:

  • Cash Compensation: As per industry standards & pedigree of candidate
  • ESOPs: 10% of NowPurchase is dedicated to current & future team members. Your package would entail some ESOPs so that you own a part of the company and grow along with it.
  • Medical Insurance: Benefits of group insurance of 3 lakhs for family including parents, spouse, children
  • Generous leave structure and WFHs including Marriage, Maternity & Paternity leaves
  • Complete Relocation Expenses: We are building a unicorn out of the city of Joy (Kolkata). We will pay for everything you spend to relocate here.

 

Company Link: https://nowpurchase.com">https://nowpurchase.com

LinkedIn: https://www.linkedin.com/company/nowpurchase/">https://www.linkedin.com/company/nowpurchase/

Read more
Leading TMT Bar Manufacturer and Exporter

Leading TMT Bar Manufacturer and Exporter

Agency job
via Merito by Gaurav Bhosle
Kolkata
1 - 4 yrs
₹6L - ₹8L / yr
User Experience (UX) Design
User Interface (UI) Design
figma
Adobe Photoshop
skill iconAdobe Illustrator
About the Company
 
Our Client is one of the leading TMT bar manufacturers and exporters in India. It is a well-known group that achieves a turnover of 3000 Cr per annum. The group is setting a construction & architecture-oriented Omni channel B2B & B2C platform. 

Job Location: Kolkata

Job Description:-

- Develop design solutions for various platforms
- Establish consistent brand and creative designs.
- Communicate ideas with project managers using mock-ups and look books Collect feedback from project managers and adjust the approach to cater to criteria
- Build sitemaps, wireframes and prototypes to outline structure.

Requirements:-

- Bachelor's degree/PG in user experience, design or related field
- 1 to 4 years of experience with UI/UX designing.
- Strong communication, design and creative thinking skills
- Experience with Figma/Adobe XD, Photoshop, Illustrator etc
- Knowledge of CSS is a plus

Regards,
Team Merito
Read more
Nick IT

at Nick IT

1 recruiter
Debashish Bose
Posted by Debashish Bose
Kolkata
1 - 4 yrs
₹2.5L - ₹8L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
RxJava
+1 more
We're looking for rockstar individuals who are passionate to create an impact, love to take responsibility & ownership, and are curious to learn. You'll be working closely with founders, participate in building products ground up, and grow with the company's growth.

Core Skill needed
  • You have prior experience in Java
  • You have a deep understanding of Android SDK, app fundamentals & different development frameworks, integration with backend / API
  • Excellent attention to detail and an eye for visuals. Design skills are not required but you should be able to critique and modify existing designs
  • You have a deep interest in technology
  • You're ready to learn and use new technology
Read more
SeenIt

at SeenIt

4 recruiters
Sneha Adwani
Posted by Sneha Adwani
Remote, Kolkata
3 - 10 yrs
₹12L - ₹25L / yr
skill iconPHP
skill iconCodeIgniter
MySQL
LAMP Stack
skill iconNodeJS (Node.js)
+2 more

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

  • take ownership of the quality of code powering the product
  • take an active role in the definition and evolution of best industry practices and procedures
  • design, develop and test the core product software and databases to ensure strong optimization and functionality
  • contribute in all phases of the development lifecycle
  • support others to succeed and shine in a supportive team culture

Your application will require you to have:
  • 4+ years experience in building consumer products
  • experience of leading a team of 3 or more full stack developer
  • Codeigniter Preferred 
  • Good knowledge of Mysql and query optimisation
  • Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
  • Experience with Ubuntu OS is a plus
  • experience deploying softwares to cloud providers such as GCP, AWS

You should work with us because:

  • we’re a profitable company and have been for the last few years (sounds weird but we're very proud of this!)
  • we're a relaxed and diverse group of people who don’t take themselves too seriously
  • we're creative and want to change the world while we're at it (yes we do!)
  • our products have an international demand and our partners are around the globe
  • we love to travel and will ask you to regularly take time off to refresh
 
If this is something that matches your interests, then do turn in your application or reach out for more information: http://bit.ly/sfsdstad" target="_blank">http://bit.ly/sfsdstad
Read more
Gamut InfoSystems
Agency job
via Teambrite Solutions by Tridev Sarangi
Kolkata
2 - 4 yrs
₹6L - ₹8L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+2 more
• Being part of a dynamic team, in charge of the development and enhancement of
existing ERP:
• Modern project management using Agile-Scrum
• Flexible development with continuous integration
• Automated, test-driven development with quality assurance platforms


ASP.NET 4.5, C#, MVC, ANGULAR, SQL SERVER
• Strong development knowledge on Angular with Java Script & HTML5, CSS3,
Bootstrap. Ability to learn new technology, integration with existing technology
pieces using Web Services/APIs.
• Programming for Amazon AWS technologies is desirable. Should have excellent
understanding of front-end optimization techniques, cross-browser compatibility and
automated testing using Angular.
Read more
Aryston Web Solution

at Aryston Web Solution

2 recruiters
raheel ahmed
Posted by raheel ahmed
Kolkata
1 - 4 yrs
₹1.5L - ₹2.8L / yr
Business Process Outsourcing (BPO)
Web
B2B Marketing
 
Web consultant with prior experience in B2B- 
 
website process required for Night shift- Aryston 
 
web solution.
 
 
Skills :
- Experienced of minimum 4 months in website 
 
process with good communication skill in English 
 
can apply for this job opening.
- Should be Open for night shift.
- should be Smart Dedicated towards work
 
Perks: On time fixed salary plus Huge incentive on 
 
target, Good career growth opportunity.
 
 
Thank you,
Aryston web solution pvt. ltd.
Read more
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