11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)

Male candidates only

About the Company:

A fast-growing, innovation-driven organization in the medical equipment industry, dedicated to developing cutting-edge diagnostic technologies that enhance accessibility and efficiency in healthcare. The company offers advanced, affordable solutions such as smartphone-powered microscopes and AI-assisted diagnostic tools used widely across hospitals, laboratories, and clinics.

Role Overview:

We are looking for a result-oriented and dynamic Regional Sales Manager – East (Male Candidates Only) to lead and expand sales operations across the Eastern region of India. The role involves driving sales growth, managing the regional team, and strengthening relationships with key stakeholders in the medical and diagnostic ecosystem.

Key Responsibilities:

• Manage and grow sales operations across West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states.
• Develop and implement effective regional sales strategies to achieve and exceed business targets.
• Identify new business opportunities and expand the distributor/dealer network.
• Lead, mentor, and motivate the regional sales team for maximum productivity.
• Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.
• Track market trends, competitor activities, and provide market intelligence to the NSM.
• Represent the company at regional exhibitions, trade shows, and marketing events.

Requirements:

• Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).
• 4–6 years of experience in medical device or diagnostic sales, including 2–3 years in a managerial role.
• Must have prior experience in the medical equipment or diagnostic industry.
• Proven leadership, communication, and negotiation skills.
• Strong understanding of the Eastern Indian healthcare market.
• Willingness to travel extensively across the assigned region.

Perks & Benefits:

• Competitive salary + performance-based incentives
• Travel allowance and expense reimbursement
• Continuous learning and professional development
• Opportunity to work with cutting-edge diagnostic technologies in a high-growth organization
• 6 working days per week
• Target-based role

Job Description

We are looking for a Business Analyst to join our team.

In this role, you will contribute to various phases of the software development process or software testing.

Apply now for the role of Business Analyst at CodeBuddy that is opening doors for skilled, energetic and enthusiastic personnel.

If you are willing to work in fast-paced, multi-tasking, team environment, the engineers, internal partners, and stakeholders then you could be the perfect fit for the opening.

Responsibilities:

• Collaborate with the Development team to create a Functional Specification (FS) document.
• Gather requirements from clients and create documents that include Business proposals, BRD, and SRS.
• Provide mentoring & guidance to project team members in accordance with Agile principles.
• Assist the Project Manager and Lead Developer in the end-to-end project implementation.
• Must understand and be able to apply current market trends and prevalent technologies to help provide clients with potential solutions to address their business challenges.
• Design Wireframes by incorporating the fundamentals concepts of UX.
• Translate business requirements in functional and non-functional requirements.
• Assist/Coordinate conducting User Acceptance Tests(UAT)

What You Need To Apply:

• At least 1 year of relevant experience.
• Project Documentation and Research skills.
• Team coordination skills.
• Good understanding of Web & Mobile applications.
• Knowledge of software development life cycle(SDLC).
• Hands-on experience in strategic planning and business case development.
• Strong oral & written communication skills.
• Ability to effectively present projects, procedure and status updates and/or proposals to peers and upper management.
• Experience with Agile development methodologies.
• Proactive instead of reactive
• Looking for ways to improve self and projects

Greetings!

Hiring for a leading Sweden based MNC for the below position

Role: CRM Developer - MS Dynamics

Experience: 4-10 years

Location: Chennai, Thane, Noida, Kolkata

Job Description:

As a senior developer you are taking the lead on all development with our D365 platform and are supporting and advising on all development tasks. You take a keen interest in all platform updates. You are challenged by cross-functional work and understand the Microsoft ecosystem known as Dynamics 365 (including the power platform) 

·        Familiar with Dynamics 365 F&O data model

·        Exceptional skills in java script or C# programming

·        Deep knowledge of configuration and development in Dataverse platform

·        Strong understanding of low code-no code concepts inside the power platform

·        Hands on experience from SQL server

·        Good understanding of relational data models

·        Familiar with integration patterns and modern integration technology

Interested candidates kindly apply!

Regards

Aishwarya

Personal Secretary to the Offpriced Canada CEO (Kolkata)

Are you a knowledgeable, smart, and fluent English speaker? We’re looking for a Personal Secretary to support the CEO of Offpriced Canada as we expand our operations in Kolkata.

About the Role:

Our CEO will be visiting Kolkata in November to set up our local branch, and we need a dedicated individual to start working remotely now, transitioning to a physical presence when the CEO arrives.

Key Responsibilities:

• Manage daily accounting and administrative tasks for the CEO.

• Maintain financial records, prepare reports, and ensure accuracy in all documentation.

• Assist in planning and coordinating activities, including potential travel.

• Be ready to learn on the job; this is not a school, so come prepared with a solid foundation in your field.

Requirements:

• Degree in MBA, CA, Accounting, or related fields.

• Proficiency in Excel and other relevant software is essential.

• Knowledge of the fashion business is highly prioritized.

• Must be proactive, detail-oriented, and willing to physically come to work once operations begin in Kolkata.

• No room for laziness—only those who are eager to grow and contribute need apply.

• Experience is encouraged, but we value the right attitude and willingness to learn.

• Start remotely now, with a requirement for physical presence starting in November.

• Must be prepared to travel as needed.

Why Join Us?

• Great opportunity for development and career growth within an international company.

• Possibility of working in our offices in Canada, Dubai, or the USA in the future.

How to Apply:

If you’re ready to take on this challenge and be part of a growing global company, send your resume and a brief cover letter explaining why you’re the perfect fit for this role.

Note: Lazy applicants need not apply. We’re looking for individuals who are committed to their work and eager to excel.

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Must have Skills: Node JS, Microservices architecture (MSA) (Capable),Javascript/Typescript, AWS S3/ LAMBDA/ EC2/DYNAMODB
• Cloud developer with a minimum of 6 years of experience Technical skills in most of the following areas
• Expert in developing REST Services and APIS using JavaScript, TypeScript NodeJS is a must 
• Implementing Serverless Software development using Amazon Lambda written in NodeJS is desirable.
• Services including AWS IoT, S3, RDS, IAM, Cognito, SNS, VPC, EBS, AWS Route 53, and Cloud Watch is a must
• Proficient in database concepts including schema design, querying, performance tuning, and debugging (Both SQL and No-SQL databases)
• Strong experience in designing and developing enterprise cloud-based IoT solutions using AWS
• Develop Web, APIs, IoT & Cloud based solutions is a must
• Ability to write automated unit test cases using mocking frameworks (Jasmine, Mocha, chai, Jest, etc.)
• Experience in modern data architectures (e.g. Micro Service, event-driven architectures, stream processing, and integrating real-time analytics into customer applications is desirable
• Have a good eye for NFRs (Scalability, extensibility, reliability, etc.) while evaluating design. should be able to Converts Solution Requirements into logical systems & subsystems
• Innovates and creates new ideas and have the ability to develop quick proof of concepts and validate with the customer.

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

Location: Rajarhat, Kolkata

Experience: 8 years and above

Salary: upto 15 lakhs

Qualification: B. Tech/ B.E./ MBA

Responsibilities:

• Assess change proposals and define solutions to help the organization to achieve its goals.
• Discover, organise and clarify business needs and review/produce applications for change.
• Prioritize requirements from various stakeholders.
• Technical documentation.

Skills:

• 4 - 5 years experience in technical documentation.
• Sound knowledge and experience with Agile.
• Experience in app making and web programming.