11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
Apply to 11+ Help desk Jobs in Kolkata on CutShort.io. Explore the latest Help desk Job opportunities across top companies like Google, Amazon & Adobe.
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Java
Spring BootJob Role-12 months(contract) which is extendable /permnanent
Required Skills:
- Advanced Java skills, Spring, Spring Boot, REST APIs,
- Intermediate in Design Patterns and Principles
- Application is moving into PCF any cloud native experience is helpful
- DB: Oracle, SQL Server, RDBMS
- Network Infrastructure knowledge is helpful (work with network support team to troubleshoot)
- Production support skills are highly preferred.
- CI/ CD knowledge is helpful
- Junit for unit testing
- Java certifications are a huge plus
**Design development of software application in JAVA , using Oracle stack
Job Description:
- An ideal candidate is someone who works well with a cohesive team-oriented group of engineers, who have a passion for developing software, who enjoy solving problems in a challenging environment, and who have the desire to take their career to the next level.
- Participate in and lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
- Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates.
- Research and evaluate current and upcoming technologies and frameworks.
- Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks.
- Collaborate with Vendor Resources for Support of Products.
- Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to *** staff. Provide technical training to the other team members.
Qualifications:
- Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
- 3 to 5 years of experience in related field.
- Broad understanding of Software Engineering Concepts and Methodologies is required.
- Back end Java Development
- API- Restful Services
- Automated Unit Testing (J Unit)
- Spring MVC
- SQL skills- Ability to work with tables, views, and stored procedures
- GIT
- Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment.
- Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.
- Possesses strong communication skills -- both verbal and written and strong relationship, collaborative skills and organizational skills.
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
Job Description
We are looking for a Business Analyst to join our team.
In this role, you will contribute to various phases of the software development process or software testing.
Apply now for the role of Business Analyst at CodeBuddy that is opening doors for skilled, energetic and enthusiastic personnel.
If you are willing to work in fast-paced, multi-tasking, team environment, the engineers, internal partners, and stakeholders then you could be the perfect fit for the opening.
Responsibilities:
- Collaborate with the Development team to create a Functional Specification (FS) document.
- Gather requirements from clients and create documents that include Business proposals, BRD, and SRS.
- Provide mentoring & guidance to project team members in accordance with Agile principles.
- Assist the Project Manager and Lead Developer in the end-to-end project implementation.
- Must understand and be able to apply current market trends and prevalent technologies to help provide clients with potential solutions to address their business challenges.
- Design Wireframes by incorporating the fundamentals concepts of UX.
- Translate business requirements in functional and non-functional requirements.
- Assist/Coordinate conducting User Acceptance Tests(UAT)
What You Need To Apply:
- At least 1 year of relevant experience.
- Project Documentation and Research skills.
- Team coordination skills.
- Good understanding of Web & Mobile applications.
- Knowledge of software development life cycle(SDLC).
- Hands-on experience in strategic planning and business case development.
- Strong oral & written communication skills.
- Ability to effectively present projects, procedure and status updates and/or proposals to peers and upper management.
- Experience with Agile development methodologies.
- Proactive instead of reactive
- Looking for ways to improve self and projects
We are looking for a Social Media Manager or Content Writer to join our team. Positions are open for Permanent (full-time) employment and Intern (internship) as well.
In this role, you will be entrusted with managing our organization’s online presence by developing strategies and creating good content.
Apply now for the role of Social Media Manager / Content Writer at Codebuddy, opening opportunities for skilled, enthusiastic, and creative candidates looking for jobs in the same domain.
If you are passionate, dedicated to contributing new and innovative ideas; you would be a perfect fit for this opportunity.
Responsibilities:
1. Develop creative and engaging social media strategies and content distribution plans.
2. Day-to-day handling of social media channels.
3. Look after audience research.
4. Manage and facilitate social media communities by responding to posts and developing discussions.
5. Monitor closely to keep track and analyze thoroughly the report of performance on social media platforms using various analytics tools.
Research and evaluate the latest techniques to evolve continuously with the ways of measuring social media activity.
6. Keeping an eye on competitors' activities.
7. Recommend the latest adaptations for improvements and increasing performance.
8. Set targets to increase awareness about CodeBuddy.
Competencies:
1. Excellent communication.
2. Writing (that acts like the organization's social voice).
3. Creativity and Efficiency.
4. Digital marketing.
5. Making connections.
6. EOM data analysis
7. Agility.
8. Writing tools (like Grammarly, Twords, Evernote, Google Docs)
9. Social media management tools (like Hootsuite, Buffer, CoSchedule, Post Planner)
Skills:
1. Open to flexibility and adaptability.
2. Should have originality.
3. Optimization of search engines.
4. Must have time management.
5. Comfortable working independently or in a team, as and when required.
6. Disciplined, proactive instead of reactive, and self-motivated.
What do you need to apply:
1. Bachelor’s degree in English/Journalism.
2. Proven content writing or copywriting/social media managing experience.
3. Working knowledge of content/social media management systems.
4. Proficient with writing and editing tools.
5. Keeping attention to detail.
6. Always looking for ways to improve self and projects.
If you have it all in you, we will be happy to have you with us!
Perks and Benefits:
We at CodeBuddy believe that our team is our biggest strength and we believe in paying our team members fair remunerations because we respect everyone’s effort.
1. Review every 9-12 months
2. Opportunity to learn and grow at the company’s expense
3. On-time salary (7th of every month)
4. Fair pay policy
5. Easy leave structure
6. Performance awards
7. Festival gifts
8. Annual picnic
9. Monthly dinner parties
Joining CodeBuddy Means:
1. Working in a comfortable and stimulating environment that boosts creativity.
2. Taking part and initiating knowledge-sharing.
3. Having the opportunity to bounce your ideas.
4. Enjoying flextime and flexplace: adjust your daily schedule to your individual needs.
5. We decide together and value equality: no strong hierarchy in our team, and every opinion is more than welcomed.
6. The constant development of your hard and soft skills
7. Having a smooth start: your leader and a buddy will support and mentor you.
The Process:
1. Fill out the form.
2. Give us some time to review your application.
3. Meet us for an interview.
4. Complete a recruitment task to see how it works.
5. Join our team.
If you want to know more about us, you can visit our website at https://codebuddy.co/">https://codebuddy.co/
🚨 We Are Hiring! Loaders, Packers, & Pickers (In-House) 🚨
Are you looking for a reliable job with immediate joining? Hiring Gem is actively seeking hard-working and dedicated individuals for Loaders, Packers, and Pickers roles at our client's warehouse in Kolkata.
Job Responsibilities: 🔹 Loading and unloading goods
🔹 Packing and labeling items for shipment
🔹 Picking and organizing orders accurately
🔹 Ensuring safety and quality standards are met
Requirements: ✔️ No prior experience needed – training provided!
✔️ Ability to lift and move heavy items
✔️ Attention to detail
✔️ Ability to work in a fast-paced environment
What We Offer: ✅ Competitive salary
✅ Immediate joining
✅ Friendly and supportive work environment
If you're interested or know someone who might be, drop your resume.
Join us and be part of a growing team!
Skills and requirements
- Experience analyzing complex and varied data in a commercial or academic setting.
- Desire to solve new and complex problems every day.
- Excellent ability to communicate scientific results to both technical and non-technical team members.
Desirable
- A degree in a numerically focused discipline such as, Maths, Physics, Chemistry, Engineering or Biological Sciences..
- Hands on experience on Python, Pyspark, SQL
- Hands on experience on building End to End Data Pipelines.
- Hands on Experience on Azure Data Factory, Azure Data Bricks, Data Lake - added advantage
- Hands on Experience in building data pipelines.
- Experience with Bigdata Tools, Hadoop, Hive, Sqoop, Spark, SparkSQL
- Experience with SQL or NoSQL databases for the purposes of data retrieval and management.
- Experience in data warehousing and business intelligence tools, techniques and technology, as well as experience in diving deep on data analysis or technical issues to come up with effective solutions.
- BS degree in math, statistics, computer science or equivalent technical field.
- Experience in data mining structured and unstructured data (SQL, ETL, data warehouse, Machine Learning etc.) in a business environment with large-scale, complex data sets.
- Proven ability to look at solutions in unconventional ways. Sees opportunities to innovate and can lead the way.
- Willing to learn and work on Data Science, ML, AI.
Android Development
KotlinJavaSeenit’s suite of apps enables the leading retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their physical infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping.
We would welcome someone to the team who:
- Loves to write “clean”, well designed code to solve complex problems
- Can design, develop and test the core product software to ensure strong optimization and functionality
- Is inclined to contribute in all phases of the development lifecycle and takes end to end ownership of the project
- Is excited to support others to succeed and shine in a collaborative team culture
Your application will require you to have:
- Just some previous projects to showcase, no need for CV immediately
You should work with us because:
- We’re a relaxed diverse group and don’t take ourselves too seriously
- We're creative and want to change the world while we're at it (yes we do!)
- Our products have an international audience and our partners are around the globe
- Team lunches are more frequent than team meetings
- We love to travel and will ask you to take time off to refresh
Job Description
Required skills: SAP ABAP, SAP UI5, Fiori, Hana
Create development standards and checklists.
Supervising, problem solving, and coaching of team members
Liase with functional team and business users to define development requirements
Developing technical specifications for SAP custom report or interface or enhancement or form to solve complex business problems based on end user functional requirements
Developing programs that conform to the functional and technical specification
Planning and executing unit testing, string testing, and integration testing
Support all levels of testing, problem solving and bug fixing
Performance tuning of programs
Qualifications
4+ years of experience in SAP ABAP for Programming with SAP development tools
Experience in Dialog Programming Smart Forms SAP Script User Exits ABAP4 Dictionary Business ADD INS BADIS Data Interfaces RFC ALE ALV IDOCS BDC BAPI BDT LSMW
Experience in SQL Trace SAP Run time analysis Debugging ABAP Query Info Sets
Experience with report development performance tuning modification and support of SAP customized and standard programming
Good understanding and customization of SAP business processes in Sales Service and Financials
Good exposure on HANA
Good Knowledge on SAP Tables Fields Domains and on creating Search Helps
Professional Skill Requirements
Proven success in contributing to a team oriented environment
Able to work independently
Result oriented
Proven ability to work creatively and analytically in a problem solving environment
Excellent leadership communication written and oral and interpersonal skills
Strong sense of ownership and commitment
Able to manage multiple tasks and priorities
Ruby on Rails (ROR)
RubyIf you were looking for a rocket-ship, this is it!
* 3+ years of experience with web development building good quality production software
* Proficiency in at least one of: Ruby/Rails or Elixir/Phoenix (Good working knowledge of Elixir, OTP or OO programming)
* Gained good knowledge of working with APIs and performance optimisation to identify bottlenecks and bugs, and devise solutions to these problems
* Familiar with data stores like PostgreSQL & Redis
* You write clean code, automate and continuously deploy it in fast development cycles.
* Experience in designing and building scalable and distributed systems
* Experience with CICD using Gitlab or AWS CodePipeline/CodeDeploy (Exposure to AWS is highly desirable)
* You are proactive and pay attention to the security, scalability, performance, availability and usability of systems
Follow Cutshort