11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata
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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Hiring Now: International Voice Process (Entry-Level – Night Shift) 🌙
📍 Location: Kolkata (Work from Office)
🕐 Shift: Night Shift | 5 Days a Week
💼 Role: International Voice Process (Inbound)
👥 Open to: Freshers & Experienced Professionals (0–4 years)
💡 What We're Looking For:
Excellent communication skills in English
Willingness to work night shifts
Positive attitude and eagerness to learn!
💸 Salary & Incentives:
Experienced: Up to ₹35,000/month(negotiable)
Incentives: Up to ₹6 Lakhs based on performance
Daily Incentives!
🎁 Perks & Benefits:
Salary credited on the 1st of every month
Unlimited monthly incentives
24 paid leaves + 15 Comp Offs
Birthday Leave (or double pay if you choose to work)
Fast-track career growth opportunities
📞 Ready to Apply? Contact us today!
📱 Call/WhatsApp: eight zero one six zero nine nine seven eight eight
Apply now for the role of a Project Manager at CodeBuddy that is opening doors for skilled, energetic project managers looking for challenging roles.
If you are passionate about technology, constantly seeking to learn and improve your skill set, you would fit here perfectly.
Technical Competency:
-Analysing business requirements, creating proposals, financial and resource planning & preparing project plan
-Identify project roadblocks, risks and mitigation plan
-Handling multiple projects end to end across multiple domains with cross functional teams (Engineering, Quality, Design etc)
-Interacting with customers on a regular basis across the development lifecycle
-Ensuring smooth delivery of projects and day to day project management activities.
-Participate in HOD calls to discuss the nature, urgency and root cause of the problems -and appropriately take decisions in collaboration with the HOD
-Should successfully manage the complete development life cycle using Software Best Practices, Analytical and communicate well to successfully deliver high-tech projects/products.
-Liaising with team members, HOD, and management to ensure projects are completed to standard.
-Excellent leadership skills. 1+ years of experience managing an engineering team of at least 5 engineers
-Keeping track of tasks, defects assigned to the team and delegating tasks and achieving daily, weekly, and monthly goals.
Interpersonal skills:
-Good communicator and able to present both Technical and non-Technical information.
-Very effective at disseminating information with a strong belief in transparency.
-Strong team player with capabilities working with globally distributed teams
-Problem solving capabilities with ability to identify root cause, patience and commitment to solve
-Ability to handle escalations and follow-up to resolve issues
-Excellent verbal and written communication, presentation and articulation skills
-Proven management skills with the ability to optimize team performance and development
-Strong interpersonal, negotiation and influencing skills
-Excellent attention to detail skills
What You Need To Apply:
-Self-motivated with the ability to work independently or jointly in a self-directed way.
-Demonstrated successful development of web or mobile-based applications
-Proven analytical and problem-solving capabilities
-Keen attention to detail
-Strong work ethic and desire to build industry-leading products
-Proactive instead of reactive
-Looking for ways to improve self and projects
If you have it all in you, we are happy to have you with us!
Perks:
-We at Codebuddy believe our team is our biggest strength and we believe in paying our team members fair remuneration because we respect everyone's effort. Also, you will have the chance to work with accomplished co-founders with strong business backgrounds and acumen along with a strong network.
-Review in every 9-12 months (Approx 10% to 30% hike based on performance)
-Opportunity to learn new technologies at the company's expense
-On-Time Salary
-Fair Pay Policy
-Easy Leave Structure
-Quarterly Performance Awards
-Festival Gifts
-Annual Picnic
-Monthly Dinner Parties
We will be even happier if you have:
-Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients,
-Ability to transform customer ideas to business model and scope understandable by technical experts,
-Having excellent stakeholder management and client-facing skills.
Joining Codebuddy Means:
-Working in a comfortable and stimulating environment that boosts productivity,
-Being involved in challenging projects,
-Taking part and initiating knowledge-sharing initiatives,
-Working with clients from around the world,
-Having the opportunity to bounce your ideas off our experienced team,
-Enjoying flextime and flexplace: adjust your daily schedule to your individual needs!
-We decide together and value equality: there is no strong hierarchy in our teams, and every opinion is more than welcome,
-Processes based on Scrum and Agile methodologies,
-The constant development of your hard and soft skills
-Having a smooth start: your leader and a buddy will support you and mentor you.
What will happen next?
-Fill out the form
-Give us some time to review your application
-Meet us for an interview
-Complete a recruitment task to see how we work
Join our team!
NodeJS (Node.js)
Express
Angular (2+)Roles and Responsibilities
1. Ability to work on diverse backend stack such as Node JS, Java, Express JS
2. Ability to work on diverse frontend stack such as React JS, Angular 6/7/8/9, HTML5, CSS3
3. Ability to deliver quick POC’s using cutting edge technologies.
4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
5. Design, develop, and unit test applications in accordance with established standards
6. Developing, refining, and tuning integrations between applications. Analysing and resolving technical and application problems.
7. Ability to debug application.
8. Should have complete knowledge on developing RESTful Services.
9. Should be able to also work in agile development methodology.
10. Work with designated JavaScript framework to design, develop, and debug web applications
11. Can work on Angular and Integrate backend services
12. Work with the team to manage, optimize, and customize multiple web applications
13. Manage end to end module lifecycle management of the product
14. Push and pull codes via Git repository
Competency Requirements
- Experience in NodeJS, Java and development using AngularJS / ReactJS
- Experience in front end frameworks such as Angular.js, React.js, Bootstrap, Foundation etc
- Experience in client/server application development
- Knowledge of agile development methodologies
- Knowledge of unit testing theory
- Knowledge of AWS cloud
- Experience in Java, Python and Go will be added advantage
EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 7:30 PM - 5:00 AM (Night Shift)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team
JOB DETAILS
Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema
( call & whatsapp )
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
iOS App Development
Objective C
SwiftMinimum 2 years of working experience.
Can work on live projects of international clients.
Can handle multiple projects
Error-free coding.
Required Experience, Skills and Qualifications
Objective-C, or increasingly, the Swift 3.0 programming language
Apples Xcode IDE
Frameworks and APIs like Foundation, UIKit, and CocoaTouch
UI and UX design experience
Apple Human Interface Guidelines
2D and 3D graphics frameworks like SpriteKit and SceneKit
OpenGL or Metal, iOS graphics APIs
Familiarity with iOS 10 and newer OS versions
A Git code repository technology
Strong Objective-C skills and inside-and-out knowledge of the iOS SDK.
Experience using and creating scalable web-based Restful APIs.
Job Responsibilities: • Content Creation: Create engaging and relevant content for various social media platforms, including but not limited to text, images, videos, infographics, and other multimedia formats. Ensure content adheres to brand guidelines and resonates with the target audience. • Social Media Management: Monitor and manageall company social media accounts, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and other relevant platforms. Regularly post updates, respond to comments and messages, and engage with the community to foster positive interactions. • Paid Advertising: Implement and oversee social media advertising campaigns, including budget allocation, ad copy creation, targeting, and performance tracking. Optimize campaigns based on data-driven insights to maximize ROI. • Social Media Influencer Collaboration: Identify and build relationships with relevant social media influencers and brand advocates. Collaborate on sponsored content and partnership opportunities to expand brand reach and credibility. • Analytics and Reporting: Monitor social media performance metrics and generate regular reports to track key performance indicators (KPIs), identify trends, and provide actionable insights to improve future campaigns. • Stay Updated on Trends: Stay abreast of social media industry trends, emerging platforms, and best practices. Introduce innovative ideas and technologies to enhance the company's social media presence. • Crisis Management: Actively monitor socialmedia conversations and address any negative comments or issues promptly and professionally. Handle crisis situations with tact and sensitivity, working collaboratively with relevant teams. • Cross-Functional Collaboration: Collaborate with other departments, such as sales, customer support, and creative teams, to align social media efforts with overall business objectives
• Generate prospects from leads
• Contact potential and existing customers by phone, email, and in person
• Handle customer questions, inquiries, and complaints
Requirements
• Excellent customer service and sales skills
• Strong verbal and written communication skills
• Excellent phone and presentation skills
• Strong negotiation and problem-solving skills
Job Description:
Good Understanding of Fiori Design Guidelines/UI5 framework.
Strong conceptual knowledge of SAPUI5, HTML5, CSS, Java Scripts, JQuery, and MVC architecture.
Should have SAP ABAP/UI5 development experience of 4+ years.
At least hands-on experience in one end-to-end implementation of S4 Hana or Conversion from ECC to S4 HANA.
Good working experience on OO ABAP and RICEF objects (Reports, Interface, Conversions, Enhancements, and Forms).
Experience in OData service development is highly recommended.
Desire Candidate:
- Must have 4+ years of Exp. in Sap ABAP.
- Must have 2+ years of Exp. in FIORI/UI5, S/4Hana and Odata.
- Good to have exp in OOABAP, ALV Reports, Bapi, Badi etc.
- Good communication skills.
- Location – Kolkata
XMLWe are looking for people who have done SAP SuccessFactors
implementation in one or more SAP SuccessFactors BizX modules,
and who can demonstrate real impact within businesses and truly
understand how to successfully transform business processes. The
candidate should have a good understanding of the end-to-end
employee life cycle and understand the industry-specific HR
processes. The candidate should have experience in conducting
customer workshops and demonstrate the leading practices to
CXO’s.
Required Skills and Experience
To qualify for the role you must have:
Experience of SAP SuccessFactors BizX implementation projects,
performing a variety of roles through the full project life-cycle with
specialist functional knowledge of SAP SuccessFactors BizX
modules
Technical understanding of XML and ability to work comfortably in
delivering client.
Ability to develop strong relationships with the client
MUST Excellent written and verbal communication skills including
presentations, chairing meetings, workshop facilitation, business and
report writing
Ability to manage work streams within a large project (client-facing
or internal)
Educated to Graduate / Postgraduate level
SAP Background is preferred.
Relevant Experience:
• 2-8 years
• Should have done at least 1 end-to-end Implementation.
Qualification:
• MBA/ PGDM/ B.E/ B.Tech/ M.E/ M.Tech/ MCA
• Should have throughout first class in the entire Academic
background.
Essential Skills:
• Excellent Communication and Interpersonal Skills
- Sales and marketing of travel related products and services to various corporate and business houses.
- Corporate relationship build up
- Business Development
Qualification Criteria –
- Graduation : Graduation ( Any)
- Fluent in English
- Shall be smart, dynamic and motivated
- Willing to travel.
- 2-6 years of experience in travel industry / corporate sales (preferable).
- Compensation :
- Salary - As per Industry Standard.
- Benefits - Incentive, Mobile bills and Convenience, Health Insurance (post confirmation)
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