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Help desk Jobs in Kolkata

11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

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Capgemini

at Capgemini

14 recruiters
Agency job
via Randstad India by Shreya Chaudhary
Kolkata
1 - 5 yrs
₹1L - ₹3.3L / yr
Customer Support
Help desk
contact center
inbound calls
outbound calls
+1 more
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Kolkata
15 - 20 yrs
₹40L - ₹51L / yr
skill icon.NET
skill iconPython
skill iconNodeJS (Node.js)

Strong Head of Engineering / Engineering Director / VP Engineering Profiles.

Mandatory (Experience 1): Must have minimum 15+ years of overall experience in software engineering roles

Mandatory (Experience 2): Must have minimum 8+ years of experience in senior engineering leadership roles (Head of Engineering, Director, Engineering Manager, or equivalent)

Mandatory (Experience 3): Must have strong hands-on proficiency in .NET, Python, and Node.js, with the ability to guide teams on coding standards and best practices

Mandatory (Experience 4): Must have solid experience working with relational and NoSQL databases, specifically PostgreSQL and MongoDB

Mandatory (Experience 5): Must have strong understanding of system architecture principles, scalable system design, and hands-on experience with design patterns such as DDD and CQRS

Mandatory (Experience 6): Must have hands-on experience building and scaling cloud-native microservices, preferably on Azure, with strong exposure to Docker and Kubernetes

Mandatory (Experience 7): Must have proven experience building, mentoring, and scaling high-performing engineering teams across ERP, POS, and Integration platforms

Mandatory (Experience 8): Must have ownership of end-to-end product delivery, including planning, execution, release management, and production readiness for SaaS

Mandatory (Note): Candidate should be from Kolkata or neayby states, Do ensure their willingness to relocate if they are not from Kolkata

Preferred

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Bengaluru (Bangalore), Chennai, Ahmedabad, Surat, Chandigarh, Jaipur, Jalandhar, Kolkata, Patna, Ranchi
5 - 20 yrs
₹5L - ₹18L / yr
Laminates sales
sunmica sales
building material sales
Sales

Position: Area sales Manager – Laminates/Sunmica

Locations: Bangalore, Ranchi,Rajasthan, Gujarat (Ahmedabad, Vadodara), Uttar Pradesh (Lucknow, Varanasi, Aligarh), Delhi, Jaipur

Experience: 8+ Years in Laminates/Sunmica Sales

Industry: Building Materials / Interior Products / Laminates & Decorative Surfaces

 

Key Responsibilities:

  • Identify, develop, and manage new business opportunities in the Laminates/Sunmica market.
  • Build and strengthen relationships with dealers, distributors across assigned territories.
  • Plan and execute sales strategies to achieve monthly and quarterly targets.
  • Conduct regular market visits in Gujarat, Rajasthan, Delhi, and UP to expand dealer/distributor network.
  • Monitor competitor activities, pricing, and marketing strategies.
  • Ensure effective order fulfillment, payment follow-up, and after-sales support.
  • Collaborate with the marketing and product teams to align customer feedback with product offerings.

Key Requirements:

  • Minimum 8 years of experience in business development/sales of laminates, sunmica.
  • Proven success in managing territory sales and dealer/distributor development in the listed regions.
  • Strong contacts and network in trade channels (distributors/retailers).
  • Excellent communication, negotiation, and interpersonal skills.
  • Willingness to travel extensively within the assigned states/cities.


Mail updated resume with current salary-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743


Website: www.glansolutions.com

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Codebuddy Pvt. Ltd.

at Codebuddy Pvt. Ltd.

2 recruiters
Abhishek Gupta
Posted by Abhishek Gupta
Remote, Kolkata
1 - 3 yrs
₹3L - ₹6L / yr
Project Management
IT project management
Team Management
Performance Evaluation
We are looking for a Project Manager to join our agile team of professionals.
Apply now for the role of a Project Manager at CodeBuddy that is opening doors for skilled, energetic project managers looking for challenging roles.
If you are passionate about technology, constantly seeking to learn and improve your skill set, you would fit here perfectly.

Technical Competency:

-Analysing business requirements, creating proposals, financial and resource planning & preparing project plan
-Identify project roadblocks, risks and mitigation plan
-Handling multiple projects end to end across multiple domains with cross functional teams (Engineering, Quality, Design etc)
-Interacting with customers on a regular basis across the development lifecycle
-Ensuring smooth delivery of projects and day to day project management activities.
-Participate in HOD calls to discuss the nature, urgency and root cause of the problems -and appropriately take decisions in collaboration with the HOD
-Should successfully manage the complete development life cycle using Software Best Practices, Analytical and communicate well to successfully deliver high-tech projects/products.
-Liaising with team members, HOD, and management to ensure projects are completed to standard.
-Excellent leadership skills. 1+ years of experience managing an engineering team of at least 5 engineers
-Keeping track of tasks, defects assigned to the team and delegating tasks and achieving daily, weekly, and monthly goals.

Interpersonal skills:

-Good communicator and able to present both Technical and non-Technical information.
-Very effective at disseminating information with a strong belief in transparency.
-Strong team player with capabilities working with globally distributed teams
-Problem solving capabilities with ability to identify root cause, patience and commitment to solve
-Ability to handle escalations and follow-up to resolve issues
-Excellent verbal and written communication, presentation and articulation skills
-Proven management skills with the ability to optimize team performance and development
-Strong interpersonal, negotiation and influencing skills
-Excellent attention to detail skills

What You Need To Apply:

-Self-motivated with the ability to work independently or jointly in a self-directed way.
-Demonstrated successful development of web or mobile-based applications
-Proven analytical and problem-solving capabilities
-Keen attention to detail
-Strong work ethic and desire to build industry-leading products
-Proactive instead of reactive
-Looking for ways to improve self and projects
If you have it all in you, we are happy to have you with us!

Perks:

-We at Codebuddy believe our team is our biggest strength and we believe in paying our team members fair remuneration because we respect everyone's effort. Also, you will have the chance to work with accomplished co-founders with strong business backgrounds and acumen along with a strong network.
-Review in every 9-12 months (Approx 10% to 30% hike based on performance)
-Opportunity to learn new technologies at the company's expense
-On-Time Salary
-Fair Pay Policy
-Easy Leave Structure
-Quarterly Performance Awards
-Festival Gifts
-Annual Picnic
-Monthly Dinner Parties

We will be even happier if you have:

-Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients,
-Ability to transform customer ideas to business model and scope understandable by technical experts,
-Having excellent stakeholder management and client-facing skills.

Joining Codebuddy Means:

-Working in a comfortable and stimulating environment that boosts productivity,
-Being involved in challenging projects,
-Taking part and initiating knowledge-sharing initiatives,
-Working with clients from around the world,
-Having the opportunity to bounce your ideas off our experienced team,
-Enjoying flextime and flexplace: adjust your daily schedule to your individual needs!
-We decide together and value equality: there is no strong hierarchy in our teams, and every opinion is more than welcome,
-Processes based on Scrum and Agile methodologies,
-The constant development of your hard and soft skills
-Having a smooth start: your leader and a buddy will support you and mentor you.

What will happen next?

-Fill out the form
-Give us some time to review your application
-Meet us for an interview
-Complete a recruitment task to see how we work
Join our team!
Read more
Entiovi Technologies Pvt Ltd
Kolkata
8 - 15 yrs
₹10L - ₹30L / yr
skill icon.NET
ASP.NET
skill iconC#
skill iconHTML/CSS
skill iconJavascript
+6 more

Job Title: Senior .NET Developer


Location: Kolkata


Job Type: Full-time


Experience: 8-15 years


Job Description:

We are seeking a highly skilled Senior .NET Developer with 8 -15 years of experience to join our team. The ideal candidate will have a strong command of .NET development and excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.


Responsibilities:

  • Lead the design, development, testing, and deployment of high-quality .NET applications.
  • Mentor junior developers and provide technical guidance and support.
  • Collaborate with project managers, business analysts, and stakeholders to gather requirements, define project scope, and contribute to system architectural design and planning discussions.
  • Communicate effectively with team members, stakeholders, and clients to understand project requirements, provide updates on project progress, and participate in Code Reviews with Peers/Technical Lead.
  • Stay updated with the latest technologies, trends, and developments in .NET development and implement best practices, coding standards, and design patterns to ensure robust and scalable solutions.
  • Troubleshoot and debug issues to maintain the stability and performance of existing applications, identify issues, conduct root cause analysis, and recommend/implement solutions.
  • Document technical specifications, system architecture, and development processes, and develop relevant documentation around the solutions.
  • Estimate and develop scalable solutions using .Net technologies in a highly collaborative agile environment with strong experience in C#, ASP.net Core, Web API, Develop SP, query, and table schema in SQL Server, and perform unit, integration and system testing to ensure quality release of the product.
  • Contribute to system architectural design and planning discussions.
  • Take initiative and ownership to drive development projects and invest in self-development.
  • 4-6 years of experience designing and developing n-tier Web applications using .Net Framework, .Net Core, ASP.Net, WCF and C#, MVC 4/5 Web Development, RESTful API Services, Web API and JSON.
  • Exposure to Agile Scrum and associated framework, User Stories/product backlog, and TFS/JIRA Usage.
  • Knowledge of scripting frameworks like ReactJS, and experience with source control like Git or Bitbucket is preferred.
  • Proven experience with AJAX, jQuery, JavaScript, and CSS, knowledge of SOLID principles, and working experience with design principles including design patterns.
  • Good exposure to one or more implementations of CI & CD using Jenkins, and Docker containerization.
  • Knowledge of API development with an understanding of HTTP and REST architecture.

Eligible Criteria:

  • Excellent verbal and written communication and organizational skills, keen attention to detail, and multi-tasking abilities.

· Bachelor's degree in Computer Science, Engineering, or a related field.

· 5-10 years of professional experience in .NET development.

· Extensive knowledge and experience with C#, ASP.NET, MVC, Web API, and SQL Server.

· Proficiency in Azure cloud & related environments

· Experience working in Agile methodologies and collaborative team environments.

· Excellent problem-solving skills and attention to detail.

· Ability to work independently and as part of a team, with a proactive and positive attitude.

· Familiarity with front-end technologies such as HTML5, CSS3, JavaScript, and frameworks like ReactJS is a plus.

· Certifications in .NET development or related technologies are desirable but not required.

Benefits: Salary as per Market standard, PF, Medical insurance for permanent employees.


Employment Type

Full-time




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Well funded construction tech e commerce platform

Well funded construction tech e commerce platform

Agency job
via Merito by Merito Talent
Kolkata
0 - 4 yrs
₹15L - ₹40L / yr
Project Management
Civil Engineering
Project budget
Project coordination
SOP

 

Project Head for a well-funded construction tech platform backed by a renowned group.

Responsibilities

  • Responsible for supervision and execution of project as per agreed design and cost parameters.
  • To coordinate with local architects and contractors to ensure detailed plans are in line with the project expectations.
  • To ensure availability of materials, equipment that are needed at site.
  • To check with the statutory compliance of the project and to ensure that the project site is free from complications before starting the project.
  • To provide technical guidance on site whenever & wherever required and resolving critical issues on site.
  • To ensure that there is safe working environment at the site and check if all safety measures are taken care of.
  • Should have successfully demonstrated capability to design and implement SOPs for end-to-end construction activities.
  • Should be well conversant with the quality parameters and check lists for end-to-end construction processes and monitoring mechanisms to ensure compliance with quality standards.

 

 

What is the company looking for

  • BE/ B. Tech in civil engineering.
  • 2-4 years prior work experience in construction and real estate.
  • Should be from Kolkata or willing to relocate to Kolkata.

 

 

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Kolkata, Mumbai, Bengaluru (Bangalore), Delhi, Chennai
0 - 5 yrs
₹3L - ₹5L / yr
Salesforce
Sales
Inside Sales
edtech
Sales process

Company Profile

Jamboree is the oldest institute in India and the best of its kind, which offers comprehensive classroom and online preparation programs for GMAT®, GRE®, SAT®, ACT®, TOEFL™, and IELTS™. Jamboree has 39 centers in 22 cities of 2 countries including India and Nepal. Each center follows a uniform curriculum and has outstanding faculty, all of whom are trained at our head office. Each center offers the same teaching standards and syllabus.


Position - Counselor

Location - Southern Avenue - Kolkata


Experience -0 -5yrs


Job description

- Generating walkins through cold calls

-Counseling the students for the Test Prep Programs like GMAT, GRE, SAT, IELTS AND TOEFL.

-Handling enquiries and getting the enrollments done

-Achieving monthly sales targets, cold calling/ follow up.


-Work Schedule: 6 days a week (including weekends), 1 fixed weekly off on weekdays

- Timings - 11am to 8pm on weekdays and 10am to 8pm on weekends.


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Remote, Kolkata
0 - 0 yrs
₹4L - ₹6L / yr
Sales
Customer Relationship Management (CRM)
Business Development

#Hiringalerts #Colleges

TECHFIN is Hiring For Sales Role.

 

A call to Placement Coordinators.

 

Job Title: Business Development Associate 

Location: Kolkata

Working: Work From Office (WFO )

Industry: Ed-Tech

 

Roles & Responsibilities :

The sales Representative at Techfin will be responsible for assisting and guiding the right offer/course to the consumers and getting them to purchase the right learning course.

 

 

Responsibilities:

1. Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

2. Initiating phone conversations with clients who complete the demo session. 

3. Intensely following up with the prospects and closing the sales within the sales cycle.

4. Diligently communicating and priming the lead through channels like email, and calls.

5.Ensuring accurate and proper record-keeping of call information in electronic and digital format.

6. Achieving the monthly targets while completing all the input metrics targets.

7. Good communication skills. 

8. Good decision making skills. 

9. Good negotiation skills. 

10. Boost growth and sales. 

 

 

Important Criteria -

 Willing to work 6 days a week.

 Willing to work in a Start-up (High Intensive learning and Rapid 

 Growing atmosphere)

Job Location – #Kolkata

Immediate Joining

 

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DataSpace Security Pvt Ltd
Kolkata
3 - 8 yrs
₹4L - ₹7L / yr
Sales
B2B Marketing
Sales Operations
Corporatesales

Job description

Corporate (B2B) Sales Manager- Cyber Security industry develops and executes upon strategic plans to expand and enhance business opportunities for Data Space Security. The incumbent understands Cyber Security requirements and aspirations of Dataspace's existing and potential customers' risk and compliance environments that customers operate. This individual then designs new or improves existing products and services within Cyber Security domains that materially improve customers’ cyber risk profiles.

 

The incumbent will work closely with teams of DataSpace to synergies on service capabilities and product selection to continuously improve Cyber Security offerings.

 

Work Location: Kolkata

 

Responsibilities

 

  • Develop cyber services offering strategy for DataSpace Security

 

  • Develops and regularly updates formal opportunity review, including but not limited to strategic plans, ideas on customer acquisition strategy, win themes, RFP preparation, gap analysis and strategy to overcome identified obstacles for target opportunities.

 

  • Responsible for opportunity hunting and recommendation of DataSpace products/services footprint at new customers
  • Identifies and drives external partnerships with leading technology providers, security vendors, and other third parties that can bring value to DataSpace proposition,
  • Presents progress on opportunities and results of efforts to leadership regularly.
  • Develops relationships with vendors/partners and uses those relationships to develop and strengthen DataSpace’s Cyber services/products offering with key customers.
  • Analyses opportunities and provides leadership with various options and the best strategy to secure wins.
  • Works closely with multiple stakeholders within DataSpace and potential customers to influence the final requirements of the target opportunity, including executives, program leads, project leads, technical experts and procurement.
  • Participates as a subject matter expert in conjunction with the team DataSpace throughout the proposal process.
  • Secures/prepares certain proposal elements, such as past performance and diverse business inclusion plans, in anticipation of RFP requirements.
  • Represents the company at external business networking opportunities, conferences and events.
  • Identifies Cyber Security industry trends, and customer purchasing patterns and develop a specific offering to help sales teams capture a greater share of the business.
  • Facilitates prototypes and conducts proof of concept feasibility studies; cost/benefit analysis; reviews contract and service level requirements, etc.
  • Assist with cybersecurity capabilities assessments based on client organization’s requirements.
  • Maintains professional and technical knowledge by continuing education, professional publications, establishing personal networks and participating in professional societies.

 

Qualifications

 

  • Bachelor’s degree. BBA/MBA in Marketing (Preferred)
  • 4-5 years of experience in the Information Technology Industry
  • 2-3 years Experience in BDM/ Direct Sales B2B-Cyber Security Operations - IT Industry (preferred)
  • MS Office experience (preferred)
  • Skilled in building and growing strong service business models with pre-determined company margins while representing the team and ensuring strategy and target revenue/margins are reached.
  • Has strong knowledge of Cyber Security areas, especially in cyber capabilities development, information security architecture, information security engineering, or cyber operations management
  • Experience in hunting new business opportunities
  • Experience in supporting RFP process, proposal management, creating and delivering presentations
  • Understanding of overall security technologies and services and the key vendors in the security market
  • Familiarity with the NIST Cybersecurity Framework
  • Has a proven capability to analyze existing products and infrastructure, understand how to leverage existing investments and introduce best-of-breed, emerging infrastructure.
  • Ability to quickly gain an understanding of the customer organization’s strategy, business environment, and long-term business goals.
  • Proven ability to anticipate the future of customers' security and compliance challenges.
  • Demonstrated ability to thoroughly evaluate & recommend strategic software, and/or hardware acquisitions, and service improvements.
  • Quickly learn and understand the customer business environment and match a management style that aligns with the customer's expectations.
  • Quickly build trusted relationships with key personnel, to deliver results leading to successful customer relationships.
  • Reflect on the highest possible ethical and moral standards.

 

Only look for candidate having experience in IT industry (mandatory)

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Leading IT Industry

Leading IT Industry

Agency job
via WEN by Shipra Gupta
Kolkata
8 - 15 yrs
₹11L - ₹15L / yr
SAP
HANA
Production planning
Quality management
PPQM
We have opening for SAP Consultant / Sr. Consultant in PPQM Module with leadingg IT Industry for Kolkata Location.

Job Description:-

  • Must have 8 years of relevant exp in SAP PP, QM Module.
  • Must have 4+ years of SAP PP Experience with at least 2 to 3years of Domain exp
  • Must have experience of both PP and QM modules
  • Should have experience of executing 1-2End to end Implementations (S4 HANA Preferable).
  • Expertise in requirements understanding, system design, development, testing methodologies, training, defining support procedures
  • Strong knowledge and experience in SAP PP - SOP, Flexible planning, Capacity planning, Variant Configuration, CBP, Discrete, REM, LTP, Engineering & Organization Change Management, Batch Management as well as PP-PI processes.
  • Strong knowledge and experience in SAP QM module - Master data, Batch Management, Notifications, Sample Management, Quality Inspection Plans, Quality Certificates, Stability Study, Deadline Monitoring, Vendor Evaluation.
  • Experience in Implementation and Support Projects. In-depth knowledge in the below areas:
  • Master Data - Bill of materials, Work centres/ Resources, Routings/ Recipe, Production versions, Inspection Plan, Master inspection, Characteristics, Catalogues and Code groups, Inspection Plan, - Material Requirement Planning (MRP)- Configuration and Integration with, Procurement, Sales and Distribution.
  • Production Order Execution - Order confirmation, Goods issue, Goods receipt and Back flushing- Quality Management - Quality in Procurement, Quality in Production, In process inspection, Calibration and Quality in Sales
  • Should have experience in writing Functional Specification, co-ordination with ABAP team, testing of new functionalities.
  • Must have integration knowledge with FI, CO, SD, MM, PM modules.

 

Good to Have:

 

  • Preferred if hands-on and good experience in SAP S/4 HANA configuration, migration, Fiori applications on latest HANA releases

 

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An American company operating  worldwide online payments

An American company operating worldwide online payments

Agency job
via ISIRI Technologies by Kiran Gowda
Chennai, Bengaluru (Bangalore), Kochi (Cochin), Hyderabad, Pune, Mumbai, Kolkata, NCR (Delhi | Gurgaon | Noida), Ahmedabad, Jaipur, Bhubaneswar, Bhopal, Lucknow
4 - 6 yrs
₹12L - ₹15L / yr
Treasury
Treasury management
Banking operations
Treasury operations
FX management

Daily monitoring of Quantum's processes to ensure file transmissions to and from the system

  • Ensure that any Quantum production issues with an emphasis on the modules ( Cash Management, Bank Reconciliation, Foreign Exchange, I/C loans, Money Market, Investments, etc.) are resolved on time
  • Actively working with Quantum and internal IT teams to resolve issues with bank files and data transmissions between Quantum and other systems including retrieval of market rates
Read more
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