11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

We are looking for a UI UX Designer  to join our team.

In this role, you will be entrusted with the art of design 

Technical Competency :

• Translating wireframes and experiences into highly-polished visual composites with a user-centered design methodology,
• Building beautiful and engaging user interfaces according to user needs, business requirements and technical constraints,
• Mentoring less experienced designers and improving internal processes.
• Ensure the technical feasibility of UI/UX designs
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders
• Ability to multitask and work in a fast-paced environment.

Interpersonal skills :

• Must be comfortable working in a team and independently when required.
• Must be disciplined, proactive, and self-motivated
• Needs to have problem-solving and analytical skills
• Good to have previous experience of direct client interaction for project brief and updates

What You Need To Apply:

• Have 1+  years of experience as a UI Designer
• Have outstanding UI portfolio with commercial web or mobile projects,
• Can lead and drive younger UI designers
• Are able to create interactive design and high fidelity prototypes,

• Can share your knowledge and improve internal processes,
• Have a high command of written and spoken English 
• Have exceptional communication skills and team-working skills,
• Have a strong social portfolio.
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
• Self-motivated with the ability to work independently or jointly in a self-directed way.
• Proven analytical and problem-solving capabilities
• Keen attention to detail
• Strong work ethic and desire to build industry-leading products
• Proactive instead of reactive
• Looking for ways to improve self and projects

We have some great Perks & Benefits for you!

 We at Codebuddy believe our team is our biggest strength and we believe in paying our team members fair remuneration because we respect everyone’s effort.

• Review in every 9-12 months
• Opportunity to learn new technologies at the company's expense
• On-time salary (7th of every month)
• Fair pay policy
• Easy leave structure
• Performance awards
• Festival gifts
• Annual picnic
• Monthly dinner parties

We will be even happier if you:

• Know UX principles well,
• Have experience using Webflow or Wix 
• Have experience with brand design,
• Are familiar with Animation principles.

Joining our Design team means:

• Working in a comfortable and stimulating environment that boosts creativity,
• Using the best equipment and top-notch tools,
• Being a part of a design-focused environment,
• Being involved in challenging projects,
• Taking part and initiating knowledge-sharing initiatives,
• Working with clients from around the world, 
• Working on internal R&D and Tech for Good projects,
• Having the opportunity to bounce your ideas off our experienced team,
• Getting support from a leader, mentor, and the team

What will happen next?

• Fill out the form
• Give us some time to review your application
• Meet us for an interview
• Complete a recruitment task to see how we work
• Join our team!

JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.

Mon-fri role, In office, with excellent perks and benefits!

Position Overview

We are seeking a Software Architect to lead the design and development of high-performance robotics and AI software stacks utilizing NVIDIA technologies. This role will focus on defining scalable, modular, and efficient architectures for robot perception, planning, simulation, and embedded AI applications. You will collaborate with cross-functional teams to build next-generation autonomous systems 9

Key Responsibilities:

1. System Architecture & Design

● Define scalable software architectures for robotics perception, navigation, and AI-driven decision-making.

● Design modular and reusable frameworks that leverage NVIDIA’s Jetson, Isaac ROS, Omniverse, and CUDA ecosystems.

● Establish best practices for real-time computing, GPU acceleration, and edge AI inference.

2. Perception & AI Integration

● Architect sensor fusion pipelines using LIDAR, cameras, IMUs, and radar with DeepStream, TensorRT, and ROS2.

● Optimize computer vision, SLAM, and deep learning models for edge deployment on Jetson Orin and Xavier.

● Ensure efficient GPU-accelerated AI inference for real-time robotics applications.

3. Embedded & Real-Time Systems

● Design high-performance embedded software stacks for real-time robotic control and autonomy.

● Utilize NVIDIA CUDA, cuDNN, and TensorRT to accelerate AI model execution on Jetson platforms.

● Develop robust middleware frameworks to support real-time robotics applications in ROS2 and Isaac SDK.

4. Robotics Simulation & Digital Twins

● Define architectures for robotic simulation environments using NVIDIA Isaac Sim & Omniverse.

● Leverage synthetic data generation (Omniverse Replicator) for training AI models.

● Optimize sim-to-real transfer learning for AI-driven robotic behaviors.

5. Navigation & Motion Planning

● Architect GPU-accelerated motion planning and SLAM pipelines for autonomous robots.

● Optimize path planning, localization, and multi-agent coordination using Isaac ROS Navigation.

● Implement reinforcement learning-based policies using Isaac Gym.

6. Performance Optimization & Scalability

● Ensure low-latency AI inference and real-time execution of robotics applications.

● Optimize CUDA kernels and parallel processing pipelines for NVIDIA hardware.

● Develop benchmarking and profiling tools to measure software performance on edge AI devices.

Required Qualifications:

● Master’s or Ph.D. in Computer Science, Robotics, AI, or Embedded Systems.

● Extensive experience (7+ years) in software development, with at least 3-5 years focused on architecture and system design, especially for robotics or embedded systems.

● Expertise in CUDA, TensorRT, DeepStream, PyTorch, TensorFlow, and ROS2.

● Experience in NVIDIA Jetson platforms, Isaac SDK, and GPU-accelerated AI.

● Proficiency in programming languages such as C++, Python, or similar, with deep understanding of low-level and high-level design principles.

● Strong background in robotic perception, planning, and real-time control.

● Experience with cloud-edge AI deployment and scalable architectures.

Preferred Qualifications

● Hands-on experience with NVIDIA DRIVE, NVIDIA Omniverse, and Isaac Gym

● Knowledge of robot kinematics, control systems, and reinforcement learning

● Expertise in distributed computing, containerization (Docker), and cloud robotics

● Familiarity with automotive, industrial automation, or warehouse robotics

● Experience designing architectures for autonomous systems or multi-robot systems.

● Familiarity with cloud-based solutions, edge computing, or distributed computing for robotics

● Experience with microservices or service-oriented architecture (SOA)

● Knowledge of machine learning and AI integration within robotic systems

● Knowledge of testing on edge devices with HIL and simulations (Isaac Sim, Gazebo, V-REP etc.)

A) Skills Required

Essential Skills (Two top

skills)

3 possible combinations.

1. Candidate having expertise in both ElasticSearch and Kafka, preferably.

OR

2. Candidate having expertise in ElasticSearch and willing to learn Kafka.

OR

3. Candidate having expertise in Kafka and willing to learn ElasticSearch.

B) Other Information

Educational Qualifications Graduate

Experience Mid-Level (6+ years)

Minimum Qualifications:

ElasticSearch/OpenSearch

· Software Lifecycle/programing skills

· Linux

· Python

· Ingestion tools (logstash, OpenSearch Ingestion, Fluentd, fluentbit, Harness,

CloudFormation, container, images, ECS, lambda).

· SQL query

· Json

· AWS knowledge

Kafka/MSK

· Linux

· In-depth understanding of Kafka broker configurations, zookeepers, and

connectors

· Understand Kafka topic design and creation.

· Good knowledge in replication and high availability for Kafka system

· Good understanding of producers and consumer group

· Understanding Kafka partitions and scaling up

· Kafka latency/lag and throughput

· Integrating Kafka connect with various data sources can be internal or external.

· Kafka security using SSL/Certs

Desired Candidate Profile

Primary Job Responsibilities:

• Experience in B2B sales in any industry, if experience in merchant acquiring, transaction banking, digital payments or cloud platforms, it will be an added advantage.
• Willingness to travel, job requires anywhere between 3-7 working days of travel in a month
• Relationship with ecommerce incubator and website/ mobile app development service providers is preferred.

Role & Responsibilities:

• Identify leads in government, education and utility; and work towards signing them with PayU for payment gateway products.
• Manage existing accounts to ensure revenue levels are grown and product array widened, through cross sell
• Work closely with regional business lead in strategic and tactical planning for the region
• Conduct product presentations, demo, commercial negotiation and agreement closure.
• Act as first point of contact from business team for merchant queries.
• Work with internal stakeholders in ensuring customer satisfaction with PayU product & services
• Achieve allocated quarterly and yearly targets for sales in southern region.

 Basic Qualifications:

• 5+ years of experience in sales, business development, or account management.
• Excellent written and verbal communication skills.
• Ability to think strategically and execute methodically.
• Comfortable in a fast-paced, multi-tasked, high-energy environment.
• Collaborative working style. Must work well in a team environment.

The job responsibilities include:

• Assist in establishing email marketing for our brand.
• Create automations and user journeys
• Manage day-to-day email production including campaign creation, QA and deployment.
• Assist in management of the growth and maintenance of the email database – including new sign-ups and opt-outs
• Help manage reporting on email metrics and produce insights to ensure our program continuously improves
• Manage email production with internal and external resources
• Participate in the production of all email initiatives from conception to deployment
• Assist in copywriting and editing of email content
• Perform daily engagement activities on social media channels
• Create a community of pet owners & enthusiasts across social media channels
• Responsible for organic growth of social media outreach
• Bring in fruitful PR collaboration & engagement ideas to build a recall value of the brand digitally