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Help desk Jobs in Kolkata

11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

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Capgemini

at Capgemini

14 recruiters
Agency job
via Randstad India by Shreya Chaudhary
Kolkata
1 - 5 yrs
₹1L - ₹3.3L / yr
Customer Support
Help desk
contact center
inbound calls
outbound calls
+1 more
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
A Construction Tech startup

A Construction Tech startup

Agency job
via Merito by Jinita Sumaria
Kolkata
16 - 18 yrs
Best in industry
Recruitment/Talent Acquisition
Team Management
Recruitment

We are looking for a Sr Manager- Talent Acquisition for our client which is a Construction Tech start-up backed up by renowned group.


Roles & responsibilities:

- In this role, you will be responsible for achieving the Company's talent acquisition objectives by sourcing, evaluating and hiring candidates.

- You will work to locate and attract the best and brightest talent to the company.

- You will be leveraging on technology and data to make smart business decisions and be the subject of hiring for all levels in the business.

- Stakeholder management

- Plan and implement Talent Acquisition strategy for the company.

- Design, develop and maintains the recruitment process and metrics

- Identify the skills and competencies required to support current and future business activities

- Utilize recruitment media, job fairs, and e-recruiting tools as required to attract qualified candidates

- Source and evaluate resumes and interview candidates to ensure that their skills and abilities meet the requirements for open positions

- Competition mapping: Identify competition companies and gather key insights about their team structures and profiles

- Builds a quality relationship with the internal customers and external recruitment agencies

- Ensure timely delivery of HR processes through the employment lifecycle

- Responsible for smooth pre-boarding & onboarding of all the selected candidates

- Drive assigned HR projects with rigour and accountability


Requirements :

- 16+ years of recruitment experience (Non-IT hiring) from Manufacturing sector.

- Masters Degree in HR from a reputed institute

- Planning & Organizing - prioritizes & plans work activities, well organized & methodical approach

- Familiar with a wide variety of sourcing avenues.

- Excellent oral and written communication skills

- Ability to prioritize, multitask and meet deadlines and targets


Read more
Fortmindz

at Fortmindz

1 recruiter
Sayak Dhar
Posted by Sayak Dhar
Kolkata
1 - 5 yrs
₹2L - ₹5L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
skill iconJavascript
+3 more

Job Title: WordPress Developer

Company: Fortmindz

Location: Kolkata


About Fortmindz:

Fortmindz is a cutting-edge software development company that specializes in delivering innovative and intuitive web and mobile applications. We are seeking a talented WordPress Developer to join our team and help us build world-class WordPress websites and plugins.


Responsibilities:

- Develop and customize WordPress themes and plugins based on project requirements

- Write clean, efficient, and maintainable code

- Troubleshoot and debug WordPress websites and plugins to optimize performance and user experience

- Collaborate with cross-functional teams to define, design, and ship new features

- Stay up-to-date with new WordPress features, technologies, and industry best practices

- Participate in code reviews and contribute to the continuous improvement of our development process

- Ensure WordPress websites and plugins are responsive and perform well across different devices and browsers

- Build and maintain custom WordPress themes and plugins using HTML, CSS, JavaScript, and PHP


Requirements:

- Bachelor's or Master's degree in Computer Science or a related field

- At least 2 years of experience as a WordPress Developer or in a similar role

- Strong knowledge of WordPress, including its core functionality, themes, and plugins

- Proficiency in HTML, CSS, JavaScript, and PHP

- Experience with Git and agile development methodologies

- Good understanding of responsive design principles and cross-browser compatibility

- Excellent problem-solving and debugging skills

- Strong communication and teamwork skills


Benefits:

- Competitive salary and benefits package

- Opportunities for career growth and professional development

- A dynamic and inclusive work environment

- Access to cutting-edge technologies and tools


If you are a talented WordPress Developer who is passionate about building high-quality WordPress websites and plugins, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience.


Fortmindz is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read more
Ecotence Technology
Tirna Lahiri
Posted by Tirna Lahiri
Kolkata
1 - 4 yrs
₹3L - ₹7L / yr
skill iconGo Programming (Golang)
skill iconRuby on Rails (ROR)
skill iconRuby
skill iconPython
skill iconJava
+2 more

Responsibilities

  • Preferred 1-3 years experience as Laravel Developer.
  • Proven experience using PHP framework Laravel
  • Troubleshooting issues in the implementation and debug builds.
  • Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.
  • Ability to perform UI/backend tests to optimize performance.
  • Guide and Mentor other developers
  • Hands-on experience in building and integrating API.
  • Hands on experience in backend and frontend technologies.

 

Requirements:

  • A degree in programming, computer science, or a related field.
  • Excellent knowledge of PHP MVC architecture and OOP programming style.
  • Proficiency in HTML and JavaScript.
  • Knowledge of database design and querying using SQL.
  • Practical experience using the MVC architecture.
  • A portfolio of applications and programs to your name preferred.
  • Must be able to fix bugs and errors and develop scalable apps
  • Problem-solving skills and critical mind set.
  • Ability to lead teams.
  • Ability to work individually and handle clients.
Read more
DataSpace Security Pvt Ltd
Kolkata
3 - 8 yrs
₹4L - ₹7L / yr
Sales
B2B Marketing
Sales Operations
Corporatesales

Job description

Corporate (B2B) Sales Manager- Cyber Security industry develops and executes upon strategic plans to expand and enhance business opportunities for Data Space Security. The incumbent understands Cyber Security requirements and aspirations of Dataspace's existing and potential customers' risk and compliance environments that customers operate. This individual then designs new or improves existing products and services within Cyber Security domains that materially improve customers’ cyber risk profiles.

 

The incumbent will work closely with teams of DataSpace to synergies on service capabilities and product selection to continuously improve Cyber Security offerings.

 

Work Location: Kolkata

 

Responsibilities

 

  • Develop cyber services offering strategy for DataSpace Security

 

  • Develops and regularly updates formal opportunity review, including but not limited to strategic plans, ideas on customer acquisition strategy, win themes, RFP preparation, gap analysis and strategy to overcome identified obstacles for target opportunities.

 

  • Responsible for opportunity hunting and recommendation of DataSpace products/services footprint at new customers
  • Identifies and drives external partnerships with leading technology providers, security vendors, and other third parties that can bring value to DataSpace proposition,
  • Presents progress on opportunities and results of efforts to leadership regularly.
  • Develops relationships with vendors/partners and uses those relationships to develop and strengthen DataSpace’s Cyber services/products offering with key customers.
  • Analyses opportunities and provides leadership with various options and the best strategy to secure wins.
  • Works closely with multiple stakeholders within DataSpace and potential customers to influence the final requirements of the target opportunity, including executives, program leads, project leads, technical experts and procurement.
  • Participates as a subject matter expert in conjunction with the team DataSpace throughout the proposal process.
  • Secures/prepares certain proposal elements, such as past performance and diverse business inclusion plans, in anticipation of RFP requirements.
  • Represents the company at external business networking opportunities, conferences and events.
  • Identifies Cyber Security industry trends, and customer purchasing patterns and develop a specific offering to help sales teams capture a greater share of the business.
  • Facilitates prototypes and conducts proof of concept feasibility studies; cost/benefit analysis; reviews contract and service level requirements, etc.
  • Assist with cybersecurity capabilities assessments based on client organization’s requirements.
  • Maintains professional and technical knowledge by continuing education, professional publications, establishing personal networks and participating in professional societies.

 

Qualifications

 

  • Bachelor’s degree. BBA/MBA in Marketing (Preferred)
  • 4-5 years of experience in the Information Technology Industry
  • 2-3 years Experience in BDM/ Direct Sales B2B-Cyber Security Operations - IT Industry (preferred)
  • MS Office experience (preferred)
  • Skilled in building and growing strong service business models with pre-determined company margins while representing the team and ensuring strategy and target revenue/margins are reached.
  • Has strong knowledge of Cyber Security areas, especially in cyber capabilities development, information security architecture, information security engineering, or cyber operations management
  • Experience in hunting new business opportunities
  • Experience in supporting RFP process, proposal management, creating and delivering presentations
  • Understanding of overall security technologies and services and the key vendors in the security market
  • Familiarity with the NIST Cybersecurity Framework
  • Has a proven capability to analyze existing products and infrastructure, understand how to leverage existing investments and introduce best-of-breed, emerging infrastructure.
  • Ability to quickly gain an understanding of the customer organization’s strategy, business environment, and long-term business goals.
  • Proven ability to anticipate the future of customers' security and compliance challenges.
  • Demonstrated ability to thoroughly evaluate & recommend strategic software, and/or hardware acquisitions, and service improvements.
  • Quickly learn and understand the customer business environment and match a management style that aligns with the customer's expectations.
  • Quickly build trusted relationships with key personnel, to deliver results leading to successful customer relationships.
  • Reflect on the highest possible ethical and moral standards.

 

Only look for candidate having experience in IT industry (mandatory)

Read more
WEBART TECHNOLOGY
Kolkata
2 - 4 yrs
₹2L - ₹4L / yr
Wordpress
skill iconPHP
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
+4 more

WordPress Developer Responsibilities:

 

  • Designing and building the website front-end.
  • Designing and managing the website back-end including database and server integration.
  • Generating Word Press themes and plugins.
  • Conducting website performance tests.


 Required key skills:- 

  • Must have knowledge on custom word press, also page builder and elementor.
  • Strong understanding of PHP back-end development.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.


    5 Days working. SATURDAY & SUNDAY Fixed OFF

Read more
A renowned group based at Kolkata

A renowned group based at Kolkata

Agency job
via Merito by Gaurav Bhosle
kolkata
8 - 15 yrs
₹50L - ₹80L / yr
MERN Stack
IT operations
Technical Architecture
Software Development
IT project management
+2 more
CTO for a well-funded Construction Tech Start-Up by a renowned group
 
  • The CTO will set company’s technological vision and lead its execution.
  • Responsible to build and scale an online B2B / B2C platform from the scratch
  • Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.

Requirements

  • Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
  • Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
  • Proven experience of building and leading engineering teams that have scaled along the journey.
  • Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
  • Candidate must have nuanced understanding of trade-offs among features, risks and costs.
Read more
Klizo Solutions Pvt Ltd
Supriyo Mondal
Posted by Supriyo Mondal
Kolkata
1 - 6 yrs
₹2L - ₹8L / yr
skill iconLaravel
skill iconPHP
MySQL
skill iconCodeIgniter
skill iconMongoDB
+1 more

We are hiring IN OFFICE ONLY.

Office located in the beautiful Astra Towers in Rajarhat Kolkata.

We are looking for Senior Laravel Developers that have experience with Laravel Framework PHP, and VueJs.

 

You will be working right away with other senior Laravel Developers that know the products. You will be learning the projects, and helping them clean up and polish our tech better. We are a product based company.

 

 

A little about us:

Klizo Solutions has over 50 employees and is located in the New Town area, near CC2. Our employees range from graphic designers, back-end developers, iOS and Android Developers, and more. We are primarily a product-focused company. Our founder is from the USA and spends about 6 months a year here going back and forth. We develop technologies around his products and develop products for a few other clients. We are looking to expand to more locations, and are hiring for those reasons. You can see a company video here: https://klizos.com/about-us/

 

Preferred & Required knowledge and Duties:

  • MVC Structure
  • SQL concept
  • Eloquent Relationships
  • HTTP middleware
  • Basic knowledge of JQuery
  • Basic command of Laravel (How to create Model, Controller, migration, middleware )
  • Experience of Vue.js
  • Experience with Git
  • Experience integrating third-party APIs
  • Experience with payment APIs

 

Required Shifts:

We are expected to work Monday - Friday

We may rarely be needed on a Saturday if a project is required.

 

BONUS Knowledge (not required):

  • MongoDB
  • Worked with Jira
  • Knows Github / Repo / Source control
  • Worked with Bitbucket

 

Job Types: Full-time, Permanent, In Office

 

Benefits

  • Bonuses based on performance
  • Additional training will be available and may be required
  • Clean office, professional hardware, and a positive team.
Read more
Clirnet Services Pvt Ltd

at Clirnet Services Pvt Ltd

2 recruiters
Trijoy Ghosh
Posted by Trijoy Ghosh
Kolkata
4 - 8 yrs
₹5L - ₹8L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Manual testing
+6 more

 

Testing Lead


Roles and Responsibilities
We are looking for a highly-skilled test automation engineer to automation testing. Who has experience in Selenium with Either Java/C#/ Python.

  • Working experience of a minimum of 6+ years in Test automation using Selenium or other similar tools.
  • QA experience with manual testing of web sites, web services and backend applications in windows.
  • Working knowledge on tools like Jenkins, JIRA and Github.
  • Contribute towards the automation of performance flows using JMeter.
  • Should have Positive Attitude to Learn the Functionality of Application with quick turn-around time.
  • Record problems and issues in accordance with the project's problem and issue management plans.
  • Creating, enhancing, debugging, and running the test cases.
  • Work with the application team to resolve any issues that arise out of the testing process.
  • Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements.
  • Good understanding and experience in Agile test automation frameworks and approaches.
  • Strong in Testing methodology, test framework design experience.
  • Strong analytical and problem-solving skills.
  • Understanding of QA methodologies, life cycle and processes
  • Positive and energetic work attitude.
  • Well-organized and disciplined, but also adaptable approach to work.
  • Able to multi-task and manage numerous deliverables effectively.
  • Strong written and communication skills.
  • Having good experience of team handling.

 

**Work from office. Location: Kolkata
**Interview: Face to face interview

Read more
MindMap Consulting

at MindMap Consulting

2 recruiters
Chirantak Agarwal
Posted by Chirantak Agarwal
Kolkata
0 - 5 yrs
₹1L - ₹4L / yr
Business Development
Sales
Presales
B2B Marketing
Content Writing
Generate leads through new ideas 
Market research for selling IT services and solutions in a different domain
Send email campaigns/ newsletters and relevant follow-up
Assist in proposals and presentation
Work closely with Sales Managers to qualify prospects, coordinate meetings, and drive new opportunities
Establishing and cultivating healthy relationships with prospective customers
Develop new relationships of key decision-makers in prospective customers.

• Experience in cold Calling, Business Development and Lead Generation via Phone, Email and Web.
• Interacting with the higher authorities of the company such as managers and directors and discuss business issues with them.
• Ensuring effective achievement of targets and preparation of reports.
• Follow the latest industry developments and stay up-to-date on corporate competitors
• Experience in IT industry would be an added advantage
Read more
NCR (Delhi | Gurgaon | Noida), Goa, Kolkata, Navi Mumbai, Hyderabad, Chennai, Bengaluru (Bangalore), Jaipur
1 - 5 yrs
₹1L - ₹3L / yr
Sales
Direct sales
Aviation
Hospitality
Hotel Management
1. Candidates from aviation industry who are looking for ground jobs or want to make their career in the Hotel industry. 2. Candidates from luxury retail stores, who want to work with luxury Hotels. 3. Candidates from luxury hotels, banquets or travel sales background.
Read more
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