Accounts Executive

Job Overview:

We are looking for a high-ownership Software Engineer with hands-on experience in modern full-stack development. The role demands strong fundamentals, the ability to work in a startup environment, and a mindset to build, iterate, and scale products.

You will be working closely with founders and cross-functional teams to build robust, scalable, and high-performance applications.

Core Responsibilities

·        Develop and maintain web applications using Next.js (frontend) and Nest.js (backend)

·        Design, build, and optimize RESTful APIs and backend services

·        Translate business requirements into scalable technical solutions

·        Collaborate with product, design, and business teams for feature development

·        Debug, troubleshoot, and improve application performance

·        Ensure code quality through clean architecture, testing, and best practices

·        Participate in deployment, monitoring, and continuous improvement cycles 

Technical Requirements

·        Strong proficiency in JavaScript and TypeScript

·        Solid understanding of web fundamentals (HTML, CSS, APIs, browser behavior)

·        Hands-on experience with Next.js and Nest.js

·        Working knowledge of PostgreSQL or relational databases

·        Familiarity with Git and GitHub (version control workflows)

·        Understanding of API design principles and backend architecture

Good-to-Have Skills

·        Experience with deployment platforms (Digital Ocean, AWS, Docker, etc.)

·        Knowledge of authentication, authorization, and security practices

·        Exposure to CI/CD pipelines

·        Understanding of scalable system design basics

What We Want

·        Strong problem-solving mindset

·        Ability to learn fast and adapt quickly

·        Comfort working in an unstructured startup environment

·        Ownership-driven attitude (not just task execution)

·        Clear communication and collaboration skills

Ideal Candidate Profile

·        Projects demonstrating end-to-end ownership

·        Contributions on GitHub (active repositories, clean code)

·        Experience building real-world applications (not just tutorials)

·        Ability to explain technical decisions and trade-offs

What You Will Get

·        Opportunity to work directly with startup founders

·        Fast-paced learning environment and accelerated skill development

·        Exposure to real product building and scaling challenges

·        Freedom to experiment, build, and innovate

·        Performance-driven growth and responsibility

·        Competitive compensation aligned with your potential

Additional Details

·        Joining: Immediate (7–15 days preferred)

·        Probation: 3 Months 

Intro

We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.

Are you a committed bug-hunter who gets a kick out of uncovering those hard-to-find flaws? Are you passionate about improving the quality of software by breaking down what other team members build? And do you have an inquisitive mind that enjoys keeping up with rapidly changing technologies?

Well, we have the job for you! Read on to learn more.

Profile

• A bachelor's or master’s degree or similar by experience in the field of supply chain solutions.
• At least 6 years of experience in a software testing role that included testing methodologies, tools, and processes, and writing clear, concise, and comprehensive test plans and test cases.
• A solid technical IT background.
• A passion for improving the quality of software products.
• The ability to work in a structured way and follow procedures, while simultaneously keeping a clear overview at all times.
• An eagerness to learn combined with resilience to time pressure.
• The ability to work independently and a willingness to proactively improve the efficiency of testing.

Job Description 

As a Quality Assurance Test Engineer, you define comprehensive, detailed, and well-structured test scenarios and cases. You write functional and technical design documents according to quality assurance testing methodologies.

You are responsible for:

• Designing, developing, and executing automation scripts using different tools and languages, to perform web API, UI, load tests, and continuous integration testing.
• Accurately estimating the priority level and difficulty of the required testing and planning accordingly.
• Continuously optimizing and extending our test environments.
• Tracking bugs and documenting your actions, while continuously communicating with all parties involved such as software engineers, project managers, and consultants.

Bonus Points (Profile)

• Working experience with web applications and continuous integration testing (Docker, Jenkins, Git).
• A certificate in software testing (ISTQB).

Soft Skills

• Problem solving
• Communication
• Teamwork
• Pragmatic
• Passionate

Hard Skills

• Automation testing
• JavaScript or Python
• Oracle / SQL
• Git / Jenkins
• REST API

• Prepare strategic and operational plans for the Information Communications Technology (ICT) initiatives required for Client and to ensure that all necessary ICT tools, processes and systems are in place to meet the requirements of Client
• Technically supervise and manage all ICT program activities including lead design, development and implementation, technical guidance etc.
• Lead the overall project design, the development of a training strategy for ICT training, coordinate with contractors and other project partners on implementing ICT-related project activities, and oversee content development and management
• Lead the team in appointment of and ensure construction progress.
• Review performance of all the ICT systems/initiatives and Monitor contractors and vendors responsible for multiple implementations including progress and performance reviews.
• Project and program management to ensure ICT related tasks are completed with high standards within established timeframes and budgets; Review and be cognizant of all regulatory and statutory requirements.

KEY RESPONSIBILITES:

Application Development

• Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
• Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
• Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
• Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
•  

System Administration

• Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
• Review Salesforce Release Notes to have familiarity with new additions and enhancements

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

• Provide accurate translations of texts.
• Attend meetings to translate discussions.
• Continually take language fluency assessments to certify fluency.
• Liaise with colleagues to ensure that translations are true to the original meaning.

What you need to have: