Accounts Executive

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

JD for Online Bidder/ Upwork Bidder

About Believ-In Technologies Private Limited

We are a rapidly growing software services startup based out in Gurugram, India. We combine passion with the correct concept and assist you in gaining a competitive edge. We have a vision of helping our clients create trust in the minds of their audiences.

Website - https://believintech.com/

Job Description

As an Online Bidder / Upwork Bidder, your roles & responsibilities include -

- Command on freelancing platforms

- Identify Prospects based on solid analysis

- Generate leads from freelancing platforms

- Excellent Communication skills

- Good knowledge of Web & Digital Marketing services

Location- Gurgaon, Haryana

Work Mode- In-office (5-day working)

Shift - UK Shift (12:30 p.m. - 9:30 p.m)

Salesforce Developer

Mumbai

Min 4+ years of experience and deep technical knowledge in Salesforce Administration.

 Hands on experience into Lightning/LWC/Aura Components and Apex with required Technical and Professional Expertise

 SFDC platform development experience with minimum 2 years of Lightning Aura Framework experience

 Prior experience implementing full cycle projects alongwith Salesforce Development/ Customizations, Lightning Components (APEX, AURA, Visual Force, Batch), Force.com Customization, Salesforce Communities (Partner & Customer) and Integration

 Experience in development of Managed & Unmanaged Packages

 Deep technical knowledge of Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem.

 Experience defining and delivering custom Force.com enterprise applications in a technical role

 Have a thorough understanding on the Life Cycle of Development including deployment/packaging effectively using Metadata API

 The experience and demonstration of understanding of overall SFDC architecture and platform.

 Effectiveness to run business user design and user experience sessions.

 Demonstrable experience in Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC). 

• Reviewing the portfolio monitoring/ early warning signals mechanism on ongoing basis
• Monitoring internal and external data points that may affect the risk level of a decision
• Aggregating data from multiple sources to provide a comprehensive assessment
• Coming up with the solution to reduce risks
• Bringing fresh ideas to the table and being keen observers of trends on analytics and financial services industry
• Creating reports, summaries, presentations and process documents to display results

Desired Candidate Profile

What you will be doing:

• Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
• Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
• Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
• Providing support and guidance to Technology teams across network and security technologies.
• Adhere to IT access-management incident response and change control procedures (ITIL)
• Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans

What we are looking for:

A Network Security engineer with a solid comprehensive background in:

• Ability to manage, supervise and delegate multiple tasks
• Strong experience with SIEM and log management
• EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
• Vendor management; including SOC (Security Operations Centre) providers
• Global Security Incident management support
• Experience in SD-WAN (Meraki) management and troubleshooting
• Knowledge of network security, hardening network equipment, and vulnerability scans
• Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
• Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
• Proven experience in remote access technologies (ZScaler an advantage)
• Excellent communication skills (written and verbal).
• An ability to work under pressure and take ownership of tasks and customer issues.
• Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.

Job Role

We are looking for experienced front-end developers to develop and add new features to our Product Stack - everything from UX design and architecture to coding & testing. The role will involve working, side-by-side, with our product team to foster a positive environment and make sure the company’s mission and goals are effectively implemented.

What's in it for you?  You'll be part of a growing team, delivering value to our customers through creative improvements to Actiotech's flagship product. You'll work closely with design and product management, influencing the direction of the product and helping the team get there. 

Responsibilities:

• Write clean, high-quality, high-performance, maintainable code
• Are a self starter and is able to bring in experience for the improvement of the product UX/UI
• Have strong analytic skills, a drive to succeed and a strong customer orientation
• Can support development activities in POC and Product feature enhancements
• Work well within an agile team collaborating with other engineers to deliver an exceptional user experience for our customers

Requirements:

• 2+ years of professional software development experience with JavaScript 
• 1+ year of professional experience with React
• Excellent written and oral communication skills in English
• Eye for detail and good user experience design skills