Accounts Executive

Job Description:

    Responsibilities:

• iOS Development: Design, build, and maintain an efficient iOS-based SDK using Swift and Objective-C, while implementing new features and enhancing existing ones.
• Collaboration and Design: Partner with the UI/UX designer to develop a web app with a native mobile look and feel, and design APIs for WebView to enable backend interactions.
• Event Handling and Security: Implement event handling within the SDK, develop error handling frameworks, and ensure security best practices for the app and WebView.
• Testing and Documentation: Conduct thorough testing to ensure reliability and performance, and create clear documentation to support integration and team understanding.
• Continuous Improvement: Stay informed on emerging trends in mobile development to provide insights and recommendations for ongoing enhancement.

    Qualifications:

• Proven Expertise: Strong experience in mobile app development, primarily in Swift for iOS (Android experience is a plus), and familiarity with HTML, CSS, and JavaScript.
• SDK Development and Security: Experience in creating SDKs, crafting APIs, and following security best practices in mobile app development.
• Team Collaboration: Effective communication skills for working in small teams, potentially meeting with clients, and thriving in dynamic environments like startups.
• Adaptability: Ability to handle evolving project requirements and stay updated on the latest trends in mobile development.

NOTE: IT IS MANDATORY TO GIVE ONE TECHNICHAL ROUND FACE TO FACE.

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

We are seeking an experienced and driven Senior Data Scientist to join our team. In this role, you will lead and execute advanced data analysis, develop predictive models, and generate actionable insights to guide strategic decisions. You will collaborate with cross-functional teams to tackle complex business challenges, contribute to the development of data-driven strategies, and mentor junior data scientists.

Key Responsibilities:

• Data Analysis & Modeling: Design and implement sophisticated data models and algorithms to address business problems. Apply statistical methods, machine learning techniques, and predictive analytics to extract meaningful insights from complex datasets.
• Data Strategy: Develop and execute data-driven strategies to optimize business processes, enhance decision-making, and drive innovation. Collaborate with stakeholders to understand their needs and translate them into actionable data solutions.
• Data Visualization: Create and present clear, compelling data visualizations and reports to communicate findings and recommendations effectively to both technical and non-technical audiences.
• Research & Innovation: Stay abreast of the latest developments in data science, machine learning, and analytics. Propose and implement new techniques and technologies to advance our data capabilities.

Job Description :-

Roles and Responsibilities:

• Conducting market research to identify potential opportunities for growth, including identifying new markets for existing products or developing new products for untapped markets.
• Identifying the correct decision makers in the companies and setting up the meeting to understand their requirements and products can help them. 
• A seasoned sales professional with an innate hunter mentality who has a proven track record of over-achieving sales revenue growth targets. 
• Actively approach targeted business clients (telephone, email, social networks, events, etc.) Search for new client leads and ability to build a new sales pipeline. 
• An individual with an innate sense of ownership & successfully works towards closing deals. 
• Supervise the activities of sales representatives and team in order to meet sales targets. 
• Maintain an updated knowledge of the company's goals, vision, and values to ensure appropriate prioritizing. 
• Collaborate with sales management to plan and develop effective sales strategies and to also set goals and targets. 
• Maintain contact with clients in order to create a good working relationship that fosters increased sales and customer base. 
• Strong expertise in b2b sales pipeline management and marketing management. 
• Knowledge of reporting, efficiency, and analytic techniques.

Desired Skills and Requirement:

• Working experience as an Assistant Sales Manager or a similar role in the Sales Department.  
• Ability to work in a fast-paced working environment. 
• Knowledge and experience using effective sales strategies.
• Excellent problem-solving abilities. 
• Good oral and written communication skills. 
• Ability to demonstrate excellent leadership skills. 
• Excellent ability to make a timely decision. 
• Good sales and people skills. 
• Strong expertise in b2b sales pipeline management and marketing management.
• Knowledge of reporting, efficiency, and analytic techniques.

Location: Gurugram

Responsibilities:

• Develop and implement digital marketing and branding strategies for the CEO's personal and professional brand.
• Collaborate with the CEO to develop content for social media platforms, blogs, newsletters, and other digital channels.
•  Monitor, track, and analyze the effectiveness of digital marketing campaigns and adjust strategies as needed.
• Maintain up-to-date knowledge of industry trends and competitor activity.
• Manage and optimize the CEO's online presence and reputation.
• Handle any digital crises that may occur, including negative reviews or feedback.
• Ensure all digital content is SEO optimized to increase online visibility

FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!

Responsibilities 

• Develop and implement HR strategies and initiatives aligned with the overall business strategy 
• Manage the recruitment and selection process 
• Develop and monitor overall HR strategies, policies, systems, tactics and procedures across the organization 
• Nurture a positive working environment 
• Oversee and manage a performance appraisal system that drives high performance 

• Maintain a pay plan and benefits program 
• Create learning and development programs and initiatives that provide internal development opportunities for employees 
• Report to management and provide decision support through HR metrics 
• Ensure legal compliance throughout human resource management 
• Maintain compliance with employment laws and regulations and recommended best practices; review policies and practices to maintain compliance 

• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law 

• Strong communication, interpersonal, negotiation and conflict management skills, 
• Excellent organisational skills and attention to detail,
• Etrong analytical and problem-solving skills,
• Ability to architect strategy and drive execution,
• In-depth knowledge of employment-related laws, regulations, and HR best practices,
• Demonstrable experience with Human Resources metrics,
• Proficiency with Microsoft Office Suite

• Developing front-end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as React(mandatory/preferred), Angular JS, and Amber.
• Proficiency with server-side languages such as Node.js(mandatory/preferred), Java, PHP.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

• Strong proficiency with JavaScript 
• Knowledge of Node.js and frameworks available for it 
• A good understanding of the nature of asynchronous programming, its challenges, and workarounds
• Good understanding of server-side templating languages 
• Good understanding of server-side CSS preprocessors 
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding of accessibility and security compliance 
• Experience in user authentication and authorization between multiple systems, servers, and environments
• Proficiency in API integrations
• Understanding of fundamental design and architecture principles to scale an application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• A degree in any discipline
• Good communication and team skills
• Ability to listen to the requirements of team members and clients and translate them into great solutions