Medical Representative

Strong Senior UI/UX Product Designer profile – IC Role in B2C Mobile Apps

Mandatory (Experience 1): 4+ YOE as a Product Designer, UI/UX Designer, or Mobile App Designer with strong IC ownership in tech/startup environments

Mandatory (Experience 2): Strong experience as a Fullstack Product Designer (UI + UX) for Mobile Apps (especially Android)

Mandatory (Core Skill 1): Must be highly proficient in Figma - able to create wireframes, user flows, high-fidelity mockups, and micro-interactions from scratch

Mandatory (Portfolio): Strong UI/UX portfolio of B2C Mobile Apps; Portfolio should reflect strong UI, Interaction, Visual Design skills (UI Heavy portfolio) (preferably launcher/utility/feed-driven apps)

Mandatory (Company): B2C product companies

Mandatory (Exclusion): Payment gateway companies

1. Work with customers via phone, mail, and in-person meetings.
2. Handle client enquiries and concerns, and assess priority issues.
3. Develop an in-depth understanding of the software and its features and recommend steps to optimize it
4. Incorporating user input to suggest new modules and features to serve the client better
5. Help the organisation find alternative usages and applications of the existing software and newer versions with major tweaks and find alternative market segments outside the current market
6. A responsible job requires the person to take the initiative and understand the software explain it to users and also train them
7. Involving backend staff from our team to complete the school/client data upload in strict timelines
8. Excellent phone etiquette.
9. Outstanding communication skills, both verbal and written
10. Strong people skills.
11. Knowledgeable in Microsoft Office
12. Detail-oriented
13. Work well independently
14. Exceptional service skills
15. Responsive, dependable, and must have high emotional intelligence
16. Better verbal and oral communication skills

Benefits

1. Paid sick time
2. Paid time off

Schedule

1. Day shift

Supplemental Pay

1. Overtime pay
2. Performance bonus

Note: Expected Start Date: 22/09/2025 (As soon as possible)

What You'll Be Doing?

● Market analysis and opportunity identification.

● Revenue growth through various business channels.

● Work on leads and convert them into retainers/projects.

● Strategic partnership development.

● Content partnership negotiation. .

What You Need?

● A minimum of 5 years of experience in business development.

● Has a network of marketing professionals in your region or across the country

● Strong understanding of content and creative industry

● Excellent communication and interpersonal skills.

● Bachelor's degree in Business, Marketing, or related field; MBA is a plus

If interested kindly share your updated cv at 82008 31681

What is the role?

You will be responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties. You will be responsible for the functional/technical track of the project

‍Key Responsibilities

• Developing front end website architecture

• Designing user interactions on web pages

• Developing back end website applications

• Creating servers and databases for functionality

• Ensuring cross-platform optimization for mobile phones

• Ensuring responsiveness of applications

• Working alongside graphic designers for web design features

• Seeing through a project from conception to finished product

• Designing and developing APIs

• Meeting both technical and consumer needs

• Staying abreast of developments in web applications and programming languages

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent

• Overall 4+ years of experience

• Agnostic/Polyglot with multiple tech stacks

• Worked on open source technologies – NodeJs, ReactJs, python, Mysql, No SQL, MongoDB, DynamoDB

• Good experience with Front-end technologies like Javascript frameworks, Reactjs, Angularjs

• Backend exposure – good knowledge of building API

• Worked on serverless technologies

• Efficient in building microservices in combining server & fronted

• Knowledge of cloud architecture

• Should have sound working experience with relational and columnar DB

• Should be innovative and communicative in approach

• Will be responsible for functional/technical track of a project

Whom will you work with?

You will work with a top-notch tech team, working closely with the architect and engineering head. 

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

• Administration and Management of Microsoft 365 environment
• Work in GMT time zone

Desired Candidate Profile

• Minimum 3 years of total experience
• At least 1year experience in migration
• Prior experience in performing a migration to Microsoft 365 from any source
• Expertise on Microsoft 365 administration including enterprise features
• Good understanding of networking, IT operations, Active directory, and DNS
• Excellent verbal and written English skills
• Good documentation skills
• Understanding of project management methodologies