2+ Help desk Jobs in Mumbai | Help desk Job openings in Mumbai

ERP Customer Support Executive (Accounting & GST)

Location: Lower Parel, Mumbai (Onsite)

Experience: Freshers and experienced candidates (0+ years)

Salary: Up to Rs. 2.5 LPA

Working Days: Monday to Saturday

Timing: 10:00 AM – 7:00 PM

About Us

Join OneSpider Technologies LLP, a growing ERP software company helping businesses manage accounting, GST compliance, and inventory efficiently.

Your Responsibilities

• Resolve customer queries related to ERP software modules, accounting, and GST.
• Provide functional support by helping users understand ERP software workflows and features.
• Conduct client training sessions virtually for new and existing users.
• Troubleshoot and escalate technical issues to the product team when needed.
• Communicate effectively via phone and remote support tools like AnyDesk and TeamViewer.

Requirements

• Freshers with a commerce background are welcome.
• Commerce graduate (B.Com or equivalent) with knowledge of accounting and GST.
• Good communication and problem-solving skills.
• Willingness to provide client training and functional support.
• Familiarity with remote support tools like AnyDesk or TeamViewer is a plus but not mandatory.

Skills

Customer Support | ERP | Accounting | GST | Communication Skills | Technical Support | Remote Support Tools (AnyDesk, TeamViewer) | Problem Solving | Client Training | Functional Support

Perks & Benefits

• Great opportunity for freshers to start a career in ERP software support.
• Continuous training on new product features and updates.
• Work with a skilled technical team.
• Statutory benefits as per company policy.

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms