2+ Help desk Jobs in Mumbai | Help desk Job openings in Mumbai

Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)

Company: OneSpider Technologies LLP

Timings: Mon–Sat, 10:00 AM – 7:00 PM

Role Overview:

We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

Key Responsibilities:

• Handle client calls and resolve software-related queries
• Support clients with accounting, GST, and billing features
• Use AnyDesk / UltraViewer for remote troubleshooting
• Coordinate with internal teams when needed

Requirements:

• Min. 6 months of experience in customer support
• Commerce graduate preferred (B.Com or equivalent)
• Knowledge of accounting & basic GST
• Familiarity with AnyDesk / UltraViewer
• Strong problem-solving and communication skills

Why Join Us?

• Work with a leading healthcare software company
• Gain real-world experience in software and accounting support
• Friendly team and growth opportunities

Apply Now !

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms