Cutshort logo
Capgemini logo
Process Associate
Process Associate
Capgemini's logo

Process Associate

Agency job
1 - 5 yrs
₹1L - ₹3.3L / yr
Kolkata
Skills
Customer Support
Help desk
contact center
inbound calls
outbound calls
call center
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Capgemini

Founded :
1967
Type :
Services
Size :
100-1000
Stage :
Profitable

About

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Read more

Connect with the team

Profile picture
Madhuri V
Profile picture
Ashish Jain
Profile picture
Aniket Ingle
Profile picture
Rajiv Ryan
Profile picture
Jonas Prasanna
Profile picture
Vatsal Raval
Profile picture
Rajitha M
Profile picture
Ankita Gupta
Profile picture
Akberali Engineerr
Profile picture
Rocky Pimplapure
Profile picture
Ravikant Chourey
Profile picture
Apoorva Gupta
Profile picture
Nidhi Arya
Profile picture
Krupa Nadagouda

Company social profiles

bloginstagrampinterestlinkedintwitterfacebook

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Delhi
2 - 5 yrs
₹5L - ₹12L / yr
skill icon.NET
Web API
skill iconAmazon Web Services (AWS)
SQL server
skill iconPostgreSQL
+3 more

Job Title : Backend Developer (.NET Core)

Experience : 2 to 5 Years

Work Environment :

  • Hybrid model : Minimum 3 days/week from office
  • Office Location : Hauz Khas, Delhi
  • Flexible working hours based on project needs


Job Summary :

We are looking for a skilled and motivated Backend Developer with 2–5 years of experience, proficient in .NET Core and experienced with cloud platforms (AWS preferred or Azure).

You will be responsible for building scalable backend services and RESTful APIs, integrating with cloud components, and ensuring robust data handling.


Key Responsibilities :

  • Design, develop, and maintain robust backend systems using .NET Core 6 or above.
  • Develop and manage Web APIs for frontend and third-party integrations.
  • Work with cloud infrastructure (preferably AWS: Lambda, EventBridge, SQS, CloudWatch, S3; or Azure: AppService, Functions, AzureSQL, EventHub, Blob Storage).
  • Work with databases such as SQL Server, PostgreSQL, and tools like PGAdmin.
  • Utilize Entity Framework Core, Dapper, or equivalent ORM tools.
  • Collaborate using Git or TFS for version control.
  • Develop, debug, and maintain code in Visual Studio.
  • Write optimized and scalable SQL queries and stored procedures.
  • Participate in code reviews and maintain high code quality.

Required Skills :

  • Proficient in .NET Core 6+.
  • Experience with RESTful API development.
  • Strong command of SQL and relational databases.
  • Familiarity with cloud platforms (AWS preferred, Azure acceptable).
  • Good understanding of Git/TFS.
  • Hands-on experience with tools like Visual Studio, SQL Server, PGAdmin.
  • ORM experience with Entity Framework Core, Dapper, or similar.

Nice to Have :

  • Exposure to asynchronous processing or event-driven architecture.
  • Experience working with Cursor-based data fetching or streaming.
Read more
Care Infotech
Aman Shaikh
Posted by Aman Shaikh
Rajkot, Surat, Bharuch, Bhuj
1 - 2 yrs
₹12L - ₹15L / yr
Hardware troubleshooting
Troubleshooting
Remote desktop
Remote Desktop Services
Bachelor of Computer Science

A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.

Key Responsibilities:

  • Install, configure, and troubleshoot desktops, laptops, and peripherals.
  • Provide first-level support for software, hardware, and network-related issues.
  • Assist users with operating system, application, and connectivity problems.
  • Perform system updates, patch installations, and regular maintenance.
  • Maintain and manage IT assets, ensuring proper documentation.
  • Troubleshoot and resolve printer, scanner, and other peripheral issues.
  • Support remote users through phone, email, or remote desktop tools.
  • Collaborate with IT teams to escalate and resolve complex technical issues.
  • Ensure security protocols and best practices are followed for system safety.
  • Document solutions, processes, and user issues for future reference.

Required Skills:

  • Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
  • Experience with Microsoft Office, email configurations, and software installations.
  • Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
  • Hands-on experience in troubleshooting hardware components.
  • Familiarity with Active Directory, user account management, and system policies.
  • Good problem-solving and communication skills.
  • Ability to work independently and handle multiple tasks efficiently.

Experience & Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field (preferred).
  • 1-2 years of experience in desktop support or IT helpdesk roles.
  • Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.
Read more
Vimishaitech
Coimbatore
2 - 5 yrs
₹3L - ₹6L / yr
Communication Skills
Interpersonal Skills
Financial services

JOB TITLE: Customer Support/Virtual Assistant

EXPERIENCE:2 – 4 yrs

LOCATION: Coimbatore

SHIFT:Night Shift

 

JOB DESCRIPTION:

·        A Virtual Assistant is responsible for providing administrative support to clients remotely.

·        Duties typically include managing schedules, handling emails, data entry, and conducting research.

·        Strong communication, organizational, and multitasking skills are essential.

·        Proficiency in office software and the ability to work independently are also important.

·        Experience as a Virtual Assistant in financial services would be an added advantage.

 

SKILLS:

·        Interpersonal Skill

·        Strong English Communication

·        Willing to work in Night Shift (US Time Zone)

·        Proven Experience in Virtual Assistant in Financial Services

 

 COMPANY DESCRIPTION:

Vimishaitech, is a leading provider of IT solutions, software development, consulting services and Soft skills Training and Development. We have a proven track record of helping businesses find and hire the best talent to meet their specific needs. We understand the challenges businesses face when trying to recruit top talent in today's competitive market. That's why we offer comprehensive recruitment solutions designed to take the hassle out of the process and help you find the perfect employees for your company. Our service specializes in Soft skills training and development, equipping individuals with essential interpersonal skills like communication, teamwork, and leadership to enhance their professional success.

 

Regards,

HR Team


Read more
Mumbai
2 - 4 yrs
₹3L - ₹5L / yr
Fashion Designing

1. Generate Creative ideas and concepts for kid's (Girls) clothing and accessories aligned with current fashion trend

2. Develop sketches, illustrations, and design prototypes for various age groups, from infants to pre-teens

3. Stay updated with the latest fashion trends, color palettes, fabric innovations, and design techniques in kids' wear industry

4. Translate trend research into practical and appealing designs

5. Material selection and sourcing

6. Create detailed technical specifications and tech packs for each design

7. Prototyping and sampling


Skills Required:

1. Bachelor Degree in Fashion Design or related field

2. Proven experience of fashion designer, preferably with kids wear (Girls

Read more
Beetonz Infotech
at Beetonz Infotech
1 recruiter
Manohar Varu
Posted by Manohar Varu
Remote, Surat, Ahmedabad
0 - 2 yrs
₹1.5L - ₹4.5L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+1 more

                                       Job Description

 

 

Skills Required For Android Developer:-

Typical day-to-day duties and in-demand skill sets for mobile application developers include:

  • Must have Knowledge of object-oriented programming languages such as Java, C and C++.
  • Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
  • Having Good knowledge of Android Studio.
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
  • Solid understanding of the full mobile development life cycle.
  • Work on bug fixing and improving application performance.
  • Candidate should be self motivated.
  • Self Confident and Enthusiastic.

 

Selection Process:-

  1. Firstround of Interview – MCQ Written test (based on Syllabus & basic Aptitude) – 1 
  2. Secondround of Interview – HR and Technical 
  3. Thirdround of interview – Practical interview based on candidates interested 

 

 

Remuneration and terms:-

  1. Company provides joining letter and agreement with terms here at time of joining of Candidate.
  2. Incrementwill be given after one year of job 
  3. Companyprovide 12 paid leaves per 
  4. Working days –Monday to Saturday.
  5. Timing– 

Monday-Friday : 9:30 AMto 6:30 PM, 45 minutes launch, 15Min Tea break

Saturday: 9:30 AMto 1:30 PM

Alternative Saturday Activity.

 

 

HR Manager

Bhoomi Vaghani

Beetonz Infotech

 

Website:- http://beetonz.com

 

 

 

Read more
Planview
at Planview
2 recruiters
Naveen Dominic
Posted by Naveen Dominic
Bengaluru (Bangalore)
4 - 8 yrs
₹20L - ₹35L / yr
skill iconReact.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
skill iconHTML/CSS

About Planview

As the global leader in work and resource management, Planview makes it easier for all organizations to achieve their business goals. We provide the industry’s most comprehensive solutions for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability and technology management (enterprise architecture), innovation management, and collaborative work and project management. 

Our solutions span every class of work, resource, and organization to address the varying needs of diverse and distributed teams, departments, and enterprises. Headquartered in Austin, Texas, Planview’s more than 1400+ employees serve over 5,000 customers worldwide through a culture of innovative technology leadership, deep market expertise, and highly engaged communities. For more info., visit us at http://www.planview.com/">planview.com. 

Qualities we are looking for

  • An excellent team player
  • passion for Innovation
  • a self-starter and a problem solver

At Planview, you will collaborate closely with talented people in Bangalore, the US and Stockholm, with numerous opportunities to inspire and be inspired.

 

Responsibilities

  • Work on cutting-edge web technologies to make a powerful impact on 1M+ enterprise users
  • Be part of a growing team that will design, develop, and test software and cross-product applications which span across different Planview products
  • Work in an agile engineering team writing maintainable and scalable code for software components and influencing team decisions
  • Contribute to the product’s architecture vision and execution, working closely with cross-product teams and other leaders within the R&D department
  • Collaborate with stakeholders to imagine, design, develop, test, and launch software that impacts our customers and inspires your peers
  • Drive continuous improvement of software quality, CX and maintainability of features
  • Continuous learning of technology trends, tools, and approaches, including sharing this knowledge with your team

 

Preferred skills

  • Passion for building useful and neat graphical user interfaces
  • Extensive experience working on highly scalable web applications (5+ years)
  • Experience in front end development, with knowledge in advanced JavaScript features
  • HTML/CSS experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility
  • Experience with browser APIs and optimizing front end performance
  • Proficient in a broad range of software design approaches and common UX patterns
  • Understand the usage of various front end software design patterns
  • Experience delivering enterprise grade SaaS product
  • Experience with common front-end development tools such as Webpack, NPM, ESLint, etc is a plus
  • Experience in front end libraries and frameworks such as Reactjs or Angular is an added advantage
  • Exposure to backend technologies is a plus

 

Read more
IT Industry
IT Industry
Agency job
via WEN by Shipra Gupta
Gurugram, Chennai, Bengaluru (Bangalore)
4 - 10 yrs
₹11L - ₹15L / yr
skill iconJava
skill iconSpring Boot
Microservices
DevOps
We have urgent opening for Java Developer with leading IT Industry for Chennai,Bangalore and Gurgaon locations

Notice Period: Immediate to 60 Days

Below is the JD

 Expert: Micro services. Core Java and Spring framework (MVC, Boot).
 Practitioner: IT experience in Agile, Test Driven Development approach and software delivery best practice. Strong design and technical skills. Continuous integration/deployment pipelines.
 Desirable: ReactJS, Experience with Databases. Preferably Oracle. Knowledge of working in cloud environment. Preferably PCF and AWS.

Joining location will be either Gurgaon, Chennai & Bangalore only.

Skills Mandatory Skills 
JAVA Micro service Java8+, Spring Boot, Micro services Devops, CI/CD 40
Read more
Moonraft Innovation Labs
at Moonraft Innovation Labs
35 recruiters
Sreesha Thoprath
Posted by Sreesha Thoprath
Bengaluru (Bangalore)
2 - 5 yrs
₹8L - ₹20L / yr
skill iconHTML/CSS
skill iconReact.js
skill iconJavascript
skill iconAngular (2+)
MEAN stack
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX designs to actual code using frontend frameworks, that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. - Develop and deliver user interface as per the design - Build reusable code and libraries for future use - Ensure the technical feasibility of UI/UX designs - Optimize application for maximum speed and scalability - Quickly build and validate 1st cuts for concepts - Ability to adapt to a newer technology
Read more
Oogram Technologies Pvt Ltd
Sruthi Keerthi
Posted by Sruthi Keerthi
Hyderabad
2 - 10 yrs
₹2L - ₹10L / yr
Sales
Business Development
Broadcasting
Solution selling
OTT
+1 more
Role: Business Development Manager

Position open for Sales professional who has experience in sales and business development for Set Top Boxes /OTT services/IPTV for Cable TV Operators, Broadcasters and Content Aggregators. Person should take of full responsibility of entire Cycle of Sales in organisation and report to CEO.

• He/She must be able to handle team from different location and also work as a sole player in sales department. • Making Sales presentations, collateral and other marketing materials to maximize sales acquisition effectiveness and conversation rate of qualified leads to become customers. • Generate sales pipeline, qualifying opportunities, and accurately forecast pipeline via all channels that convert into new customer acquisitions including trade shows, email, social media, website, and direct mail. • Maintain quality service by establishing and enforcing organization standards, to be a perfect representation of organisation • Business case creation and presentation to CXO organization within organisation. • Contribute to team’s effort by accomplishing related results as needed. • Maintain knowledge and awareness of competitors' products, pricing, discount structures and overall strengths and weaknesses • Generate business opportunities and manage the sales process through to closure of the sale and meet the quarterly sales goals. • Work on Client meeting / solution pitch / RFP response / RFI response / presentation / proposal writing. • Brainstorm new and creative growth strategies and conducts research on the clients, market, vendor competition, possible tie-ups and go-to-market strategies Business

Skills Required: • Good communication Skills, Lead generation and case qualification, nurture sale and effective closing Skills; • Motivation for Sales, Prospecting Skills, Sales Planning, address and/or create Customer Needs and sell related products, • Territory Management, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism.

Industry: Broadcast Media
Read more
Telecommunique
at Telecommunique
1 recruiter
Hira Lal
Posted by Hira Lal
Pune
0 - 5 yrs
₹1L - ₹5L / yr
Business Development
Sales
Field Sales
Telesales
Telecommunique is a systems integrator and business transformation consulting firm focused on the IT & Telecommunications industry for SME and Corporates.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos