Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

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Job Summary
We are seeking a skilled Microsoft 365 Administrator to manage, maintain, and support Microsoft 365 services, with primary responsibility for Exchange Online, SharePoint Online, and Microsoft Teams. The ideal candidate will ensure high availability, security, compliance, and optimal performance of Microsoft 365 services while providing technical support and implementing best practices.
Key Responsibilities
Exchange Online
- Administer and manage Exchange Online environments.
- Create, modify, and manage mailboxes, distribution groups, shared mailboxes, and mail contacts.
- Configure mail flow, connectors, transport rules, and anti-spam/anti-malware policies.
- Troubleshoot mail delivery issues, Outlook connectivity, and mailbox permissions.
- Manage email retention, archiving, and compliance policies.
- Perform mailbox migrations and hybrid Exchange administration (preferred).
SharePoint Online
- Administer SharePoint Online sites, site collections, and permissions.
- Create and manage communication sites, team sites, and document libraries.
- Configure sharing policies, storage management, and governance.
- Support migration of content from legacy systems to SharePoint Online.
- Monitor site health, storage usage, and user access.
- Implement SharePoint security and compliance best practices.
Microsoft Teams
- Administer Microsoft Teams, Teams policies, and collaboration settings.
- Manage teams, channels, guest access, and external sharing.
- Configure Teams calling, meeting, messaging, and app policies.
- Troubleshoot Teams client, meeting, and collaboration issues.
- Support Teams governance and lifecycle management.
- Integrate Teams with SharePoint, OneDrive, and other Microsoft 365 services.
Microsoft 365 Administration
- Manage users, groups, and licenses through Microsoft Entra ID (Azure AD) and the Microsoft 365 Admin Center.
- Configure Conditional Access, Multi-Factor Authentication (MFA), and security policies.
- Monitor Microsoft 365 service health and resolve incidents.
- Perform PowerShell automation for administrative tasks.
- Implement Microsoft 365 security, compliance, and governance policies.
- Support backup, disaster recovery, and business continuity planning.
- Prepare technical documentation, SOPs, and knowledge base articles.
- Coordinate with Microsoft Support for complex issues.
Required Skills
- Strong administration experience with Exchange Online, SharePoint Online, and Microsoft Teams.
- Hands-on experience with Microsoft Entra ID (Azure AD).
- Knowledge of Microsoft 365 Admin Center, Exchange Admin Center (EAC), and SharePoint Admin Center.
- Experience with Microsoft PowerShell for Microsoft 365 administration.
- Understanding of Microsoft Defender, Microsoft Purview, and Microsoft 365 security features.
- Knowledge of Microsoft licensing and subscription management.
- Experience with mail migrations and tenant administration.
- Strong troubleshooting and analytical skills.
- Excellent communication and documentation skills.
Preferred Skills
- Exchange Hybrid deployment experience.
- SharePoint migration tools (ShareGate, Microsoft Migration Manager, etc.).
- Microsoft Teams Phone and Direct Routing knowledge.
- Experience with Intune and Endpoint Management.
- Power Automate and Power Apps exposure.
- ITIL process knowledge.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Microsoft certifications such as:
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Teams Administrator Associate
- Microsoft Certified: Messaging Administrator Associate
- Microsoft Certified: Collaboration Communications Systems Engineer (preferred)
Preferred Experience
- 3–7 years of Microsoft 365 administration experience.
- Experience managing enterprise Microsoft 365 environments with 500+ users.
- Experience working in IT Operations or Infrastructure Support teams.
Your Impact:
• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases
Your Skills & Experience:
• 1-3 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years
• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials
• Mentors developers in improving their platform knowledge and development skills
• Communicate technical design to the developers and help/guide them in the implementation
• Participates in Agile sprints
Set Yourself Apart With:
• eCommerce platform certification
Position - Video Editor
Exp - 0-2 years (Freshers are most Welcome! )
Job Type - Full Time
Location - West Moggappair, Chennai
Summary
The Video Editor primarily focuses on editing short-form video content such as Instagram reels, YouTube shorts, and TikTok clips. This role supports the senior video team with long-form video editing, ensuring engaging, well-polished videos aligned with content strategies.
Formats: YouTube Videos, Shorts and Reel formats, Social Media
content.
Key Responsibilities
- Short-Form Video Editing
- Edit and assemble reels, shorts, and other short video formats tailored for social media platforms.
- Apply subtitles, sound effects, motion graphics, and filters to enhance engagement.
- Support for Long-Form Content
- Assist the senior video editor in cutting, sequencing, and refining long-form videos such as YouTube content.
- Prepare rough cuts and incorporate feedback for final versions.
- Asset Management
- Organize raw footage, sound files, and final exports in an efficient file system.
- Ensure all video files are correctly named, stored, and backed up.
- Collaboration
- Work closely with motion graphic designers to integrate animated elements smoothly into videos.
- Coordinate with content creators and social media teams to align edits with messaging and trends.
- Trend Awareness & Continuous Learning
- Stay updated on video editing software features and social media video trends.
- Explore creative editing techniques and new tools to improve video appeal.
- Quality & Deadline Management
- Deliver high-quality videos within set deadlines, maintaining brand standards.
- Troubleshoot and resolve technical issues during editing.
General Responsibilities
Escalation & Clarity
- Flag any unclear content, controversial ideas, or doubtful information, messages, queries to the Project Head before proceeding.
- When unsure about any matter, seek clarification instead of making assumptions.
Team Support & Flexibility
- Support the team in the absence of other members and assist with cross-functional tasks when needed.
- Perform any additional tasks assigned by the Team Leader, Project Head, or Management to ensure timely completion and overall project success.
Confidentiality & Information Sharing
- Share information only with relevant internal team members.
- Do not disclose confidential or unauthorized details under any circumstance.
- Follow communication and file-sharing protocols as directed.
Professionalism & Accountability
- Collaborate respectfully and professionally with all internal and external stakeholders.
- Take ownership of assigned tasks and ensure their timely and quality completion.
- Adhere to company policies, guidelines, and procedures at all times.
Note: Send your Resume attached with Portfolio
We are also accepting application for this profile from Motion Graphics Designer Freshers, Video Editors both junior and seniors positions.
Approach us early by filling out this form: https://forms.gle/iV4cvNqbeNgmuSxq5
Let’s get started on building your path to success!
Required Skills: Advanced Excel & Data Import Skills, Data Accuracy & Attention to Detail, ERP / CRM System Handling, Process Execution & Troubleshooting, Operational Judgment & Consistency
Criteria:
1. Need candidates from Delhi-NCR only.
2. Candidate must have Excellent Communication skills.
3. Must be comfortable working in US Shifts.
4. Must have hands-on experience in Excel and data entry.
5. Should have experience with ERP, CRM, or data import systems (e.g., SX.e, Creatio) is a plus.
6. Immediate Joiners are Preferred
Description
Department: Purchasing
Reports To: EVP, Purchasing
We are seeking a detail-oriented and proactive Data & Import Operations Associate to support key processes across presale management, product imports, allocations, and system data integrity. This role will serve as a critical link between multiple teams, ensuring accurate and timely data flow while improving efficiency in high-volume, repetitive tasks.
The ideal candidate is comfortable working with data imports, Excel, and system workflows. While many of the tasks have a clear start and finish, this position will also evolve as we identify new opportunities to streamline operations and support the business.
Key Responsibilities:
Presale & Allocation Importing
- Manage the process of removing presales from SX.e and importing updated retailer order quantities.
- Execute imports during low-activity periods to minimize business disruption.
- Troubleshoot errors and partner with the support team to reset processes when necessary.
Product Imports
- Perform timely imports for new products as they arrive.
- Manage overnight or batch imports for categories such as supplies, toys, or delayed arrivals.
- Ensure accuracy in repetitive copy/paste data entry tasks.
Catalogue & Website Clean-Up
- Standardize product naming conventions.
- Ensure all items have proper images.
- Review and align product pricing.
Allocations
- Execute allocation processes using predefined formulas and Excel tools.
- Apply judgment to nuanced allocation decisions while maintaining consistency.
Creatio Data Imports & Maintenance
- Upload and manipulate data within Creatio.
- Support data clean-up and accuracy initiatives.
Skills & Qualifications:
- Strong proficiency with Microsoft Excel and data entry.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to troubleshoot workflow issues and escalate when necessary.
- Comfortable with repetitive, process-driven tasks.
- Previous experience with ERP, CRM, or data import systems (e.g., SX.e, Creatio) is a plus.
Hi Kirti,
Job Title: Data Analytics Engineer
Experience: 3 to 6 years
Location: Gurgaon (Hybrid)
Employment Type: Full-time
Job Description:
We are seeking a highly skilled Data Analytics Engineer with expertise in Qlik Replicate, Qlik Compose, and Data Warehousing to build and maintain robust data pipelines. The ideal candidate will have hands-on experience with Change Data Capture (CDC) pipelines from various sources, an understanding of Bronze, Silver, and Gold data layers, SQL querying for data warehouses like Amazon Redshift, and experience with Data Lakes using S3. A foundational understanding of Apache Parquet and Python is also desirable.
Key Responsibilities:
1. Data Pipeline Development & Maintenance
- Design, develop, and maintain ETL/ELT pipelines using Qlik Replicate and Qlik Compose.
- Ensure seamless data replication and transformation across multiple systems.
- Implement and optimize CDC-based data pipelines from various source systems.
2. Data Layering & Warehouse Management
- Implement Bronze, Silver, and Gold layer architectures to optimize data workflows.
- Design and manage data pipelines for structured and unstructured data.
- Ensure data integrity and quality within Redshift and other analytical data stores.
3. Database Management & SQL Development
- Write, optimize, and troubleshoot complex SQL queries for data warehouses like Redshift.
- Design and implement data models that support business intelligence and analytics use cases.
4. Data Lakes & Storage Optimization
- Work with AWS S3-based Data Lakes to store and manage large-scale datasets.
- Optimize data ingestion and retrieval using Apache Parquet.
5. Data Integration & Automation
- Integrate diverse data sources into a centralized analytics platform.
- Automate workflows to improve efficiency and reduce manual effort.
- Leverage Python for scripting, automation, and data manipulation where necessary.
6. Performance Optimization & Monitoring
- Monitor data pipelines for failures and implement recovery strategies.
- Optimize data flows for better performance, scalability, and cost-effectiveness.
- Troubleshoot and resolve ETL and data replication issues proactively.
Technical Expertise Required:
- 3 to 6 years of experience in Data Engineering, ETL Development, or related roles.
- Hands-on experience with Qlik Replicate & Qlik Compose for data integration.
- Strong SQL expertise, with experience in writing and optimizing queries for Redshift.
- Experience working with Bronze, Silver, and Gold layer architectures.
- Knowledge of Change Data Capture (CDC) pipelines from multiple sources.
- Experience working with AWS S3 Data Lakes.
- Experience working with Apache Parquet for data storage optimization.
- Basic understanding of Python for automation and data processing.
- Experience in cloud-based data architectures (AWS, Azure, GCP) is a plus.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, agile environment.
Preferred Qualifications:
- Experience in performance tuning and cost optimization in Redshift.
- Familiarity with big data technologies such as Spark or Hadoop.
- Understanding of data governance and security best practices.
- Exposure to data visualization tools such as Qlik Sense, Tableau, or Power BI.
- Hands-on experience with
- EJS- express.Js,
- MVC, MVVM, full stack MVC,
- GITHUB,
- Rest API.
- Should have strong DB Knowledge.
- Should have good knowledge of Version Control.
- Ability to Re-structure
- Hands-on experience in backend architecture.
- Ability to lead a team.
- Should be a self-starter
Candidate should be self motivated and proactive and should have worked in agile environments
Title: Python Developer
Job Type: Full-time
Responsibilities:
- Developing and maintaining Python-based applications.
- Writing clean, maintainable, and efficient code.
- Integrating user-facing elements developed by front-end developers with server-side logic.
- Identifying and fixing bottlenecks and bugs.
- Participating in code reviews.
- Collaborating with cross-functional teams to design, develop and implement new features.
Requirements:
- Bachelor's or Master's degree in Computer Science or a related field.
- Strong proficiency in Python and its frameworks such as Django or Flask.
- Understanding of fundamental design principles behind a scalable application.
- Familiarity with code versioning tools such as Git.
- Knowledge of databases such as MySQL, PostgreSQL or MongoDB.
- Good problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
We have an opening for the following position.
Position: Executive - Sales & Marketing
Qualification: BE in ECE/EIE/EEE with an MBA(Desirable)
Skills/Requirement:
Job Description:
Responsible for Marketing and Sales of Embedded and Analog tools based on Texas Instruments Semiconductors to Educational Market
Achieve assigned revenue target by conducting end-to-end Sales & Marketing activities from Assigned Region
Responsible for Lead Generation through
o Cold Calling
o Email Campaign
o Direct Customer Visit
Responsible for organizing technical seminars/workshops to boost sales pipeline in coordination with the Technical Support Team.
Responsible to provide Pre-Sales guidance to customers
Responsible to conduct Product introductory sessions during Exhibits, seminars other promotional Events
Responsible to prepare competitive business proposals by evaluating offering from competitors, Identify opportunities and convert them into Sales
Responsible to Manage Existing accounts and Develop new accounts
Coordinate with Support Team for Training, Installation and Payments/Collections
Salary Package: Commensurate with Demonstrated Experience & Skills
Company Name: Starcom Information Technology Limited Starcom Information Technology Limited (BSE: 531616) is a public listed company, aspiring to be a knowledge-based technology-driven company. We have a diverse product portfolio of products (i.e. Systat, Sigma plot, NISA, Star – BI / DQ, and Embedded development kits based on DSP and ARM) and eminent global IP driven solution provider in the Data Quality, Business Intelligence, and Data Analytics space.
Website: http://www.starcomacademic.com
Location: Bangalore
Note: This job involves Travelling. Candidate must be ready to travel.











