Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

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DSA Acquisition Manager - Mutual Fund product
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DEPARTMENT Finance
COMPANY Project X
REPORT TO CEO
We are looking for a skilled financial accountant and analyst to maintain our financial records, including purchases, sales, receipts and payments.
Job duties include working closely with Accounting team to create and analyse financial reports and ensure legal requirements compliance, process accounts payable and receivable and manage invoices and tax payments. Our ideal candidate holds a Commerce degree and is familiar with accounting software packages, like Zoho, Tally ERP.
Ultimately, the responsibilities are to accurately record all day-to-day financial transactions of our company.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi, Project X is an innovation lab, based in Jaipur, RJ (India) at its stealth-startup phase.
Our lab's designed to create and launch new companies, products and services. It's invaluable in jump-starting novel ideas that can either disrupt or complement existing companies. We draw from our cross-functional expertise and collaborate to create these new offerings.
We come up with new ideas, execute them, and iterate until the idea is fully implemented. For more details: www.tarangsanghi.com
THE PROJECT(s)
The summary of the key project(s) they will be undertaking will come here.
Foundation accounts setup for new and upcoming ventures.
Complete all historic accounting records.
SCENARIO
Environment- Startup - You will be working in a startup environment.
Fresh / Established- You are the first person in the accounts team, and will be expected to set up the department.
AREA OF RESPONSIBILITIES
PLANNING
- Develops a system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
- Plan accounts strategy for all the group companies and units.
BOOKKEEPING
- Maintains historical records by filing documents.
- Maintain an accurate record of financial transactions.
- Maintains records of financial transactions by establishing accounts; posting transactions; ensuring legal requirements compliance.
- Maintains subsidiary accounts by verifying, allocating, and posting transactions.
- Maintain - Journal Vouchers, Ledger, Cashbook, Trading Account, P&L Account, and Balance Sheet.
- Reconciliation of accounts - Bank, and account reconciliation.
- Handle payroll in a timely manner
- Prepares financial reports by collecting, analysing, and summarising account information and trends.
- Monitor any variances from the projected budget.
- Increase productivity by developing automated reporting/forecasting tools.
Coordination with CA for filing of returns and audits.
Conducting daily banking activities
Contributes to team effort by accomplishing related results as needed.
COMPLIANCE
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ADDITIONAL SKILL SET (Financial Planner)
- Experienced in handling international purchase and sales.
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Requirements
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- Education & Work experience- We prioritize skills over degrees but Bachelor’s degree in accounting, finance, or related field.
- Software and Applications- Microsoft Excel- High Level Proficiency, Quickbooks, ZohoBooks, Tally ERP or other applications.
- Skills- Advanced Mathematical Skills, Strong fluency with Excel formulas and functions, Strong analytical and data gathering skills.
- Should have experience in: Handling accounting in a Group company and multi-business scenario example, e-commerce, consulting, hospitality, investments and VC.
- Qualities & Capabilities-
- Strong knack for details.
- Produce work with a high level of accuracy.
- Professionalism and organisation skills.
- Very procedure oriented.
- Tech friendly, and quick to learn.
Benefits
We offer competitive compensation and benefits.
- The candidate should have more than 2+ years of experience in Manual testing, Developing, and executing test cases.
- Minimum 2 years of experience with selenium web driver is required also needs to have strong Java coding skills.
- Selenium with Java, Selenium Eclipse automation, API automation experience is good to have.
- Exposure to working in Agile/Scrum environment.
- Experience in Web Testing and Mobile Testing is a must.
- Understanding of QA metrics and reporting.
- Should have knowledge of Defect Management, Bug life cycle, Performance management.
- Proficient in different types of Testing like Integration, Regression, Sanity, User Acceptance testing, etc.
Requirement::
• Must Have worked with Flutter / Android Application development.
• Excellent ability to develop & understand algorithms
• Excellent verbal & written communication.
• Strong knowledge in Restful web services. Experience in interacting with web services from the Flutter mobile platform
• Experience with Offline Storage, Threading, And Performance Tuning
• Strong knowledge in Push Notifications
• Analytical, Problem Solving and Decision Making Skills.
• Should have knowledge on client requirements analysis.
Website - https://praxinfo.com/">https://praxinfo.com/









