Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Docker· IMMEDIATE JOINER
Professional Experience with 5+ years in Confluent Kafka Admin
· Demonstrated experience design / development.
· Must have proven knowledge and practical application of – Confluent Kafka (Producers/ Consumers / Kafka Connectors / Kafka Stream/ksqlDB/Schema Registry)
· Experience in performance optimization of consumers, producers.
· Good experience debugging issues related offset, consumer lag, partitions.
· Experience with Administrative tasks on Confluent Kafka.
· Kafka admin experience including but not limited to setup new Kafka cluster, create topics, grant permissions, offset reset, purge data, setup connectors, setup replicator task, troubleshooting issues, Monitor Kafka cluster health and performance, backup and recovery.
· Experience in implementing security measures for Kafka clusters, including access controls and encryption, to protect sensitive data.
· Install/Upgrade Kafka cluster techniques.
· Good experience with writing unit tests using Junit and Mockito
· Have experience with working in client facing project.
· Exposure to any cloud environment like AZURE is added advantage.
· Experience in developing or working on REST Microservices
Experience in Java, Springboot is a plus
ob Description
Job Requirement:
-
Experience with OKTA planning, implementation, and operations
-
Configure Okta to provide enterprise Single Sign-On services and enable Multi-Factor Authentication (MFA) platform features for internal and external applications
-
Identify required attributes, customizing log in pages and implement security policies
-
Follow SDLC, change management and document the procedures on OKTA solutions to meet compliance requirements
-
Hands on experience supporting and assisting users with access issues.
-
Assess integration opportunities from technical perspective and provide solutions
-
Anticipate, identify, track and resolve technical issues
-
Experience in integrating Okta with on-premises directory and Cloud.
-
Experience with Cloud technologies (Google Cloud Platform, Azure or AWS)
-
Understanding of cloud computing architecture, technical design and implementations, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models
-
Experience in various authentication standards such as Security Assertion Markup Language (SAML), OAuth and OpenID Connect
-
Experience with various LDAP products including Active Directory and Azure
-
Familiarity with SCIM and knowledge of various API authentication standards
-
Mentoring and training others in the use and functionality of the Okta SaaS products including MFA and ensuring analysis, design, implementation, and support artifacts meet or exceed established Service Level objectives
-
Experience working in Agile development environments
-
Expertise in OKTA, Access Gateway, Single Sign-On, Adaptive MFA, Universal directory, Advanced Server Access, API Access Management, Secure authentication, access management systems, Identity as a Service (IDaaS), WS-Federation, OAuth, OpenID Connect
-
Qualifications
Required Education & Experience
-
5+ years of experience in implementing, integrating, and supporting Okta's cloud technologies
-
5+ years of experience in implementing Active Directory and Azure AD technologies
-
Ability and willingness to develop creative solutions to business problems and work well within a team environment
-
Must have good communication and collaboration skills
-
Solid diagnostic, testing, and problem-solving skills
-
Good organizational and time management skills
-
Must be team-oriented and able to collaborate across many participating teams
Preferred Candidate
-
Okta Certified Professional or Okta Certified Administrator or Okta Certified Consultant certification
-
Experience with Identity Governance Products (SailPoint, Oracle, Saviynt etc.)
-
Experience with Privileged Access Management (CyberArk, BeyondTrust, Thycotic etc.)
-
Experience with Linux and Windows Operating Systems
Work Location : India/Remote
Work Timing : 6:00 PM 3:00 AM IST (US Shift)
NodeJS (Node.js)
React.jsWhat is the role?
You will be responsible for developing features on the application and integrations end to end. You will be working closely with the Technical Team to come up with high-quality, resilient, and highly performant applications.
Key Responsibilities
- Design and develop SaaS-based applications based on microservices architecture.
- Work on the core backend and ensure it meets the performance benchmarks.
- API and Integrations
- Designing and developing APIs for the front end to consume.
- Constantly improve the architecture of the application by clearing the technical backlog.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
- Work on the front end with ReactJS is a plus point.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- Education - BE/MCA or equivalent
- 5+ years of experience
- Agnostic/Polyglot with multiple tech stacks
- OAuth, API Integrations.
- Agnostic/Polyglot with multiple tech stacks.
- Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, CouchDB, DynamoDB, Clickhouse, Kafka
- Backend exposure – good knowledge of building and integrating APIs
- Efficient in building microservices in combining server & front-end.
- Knowledge of cloud architecture.
- Excellent knowledge and understanding skills on oAuth.
- Should have sound working experience with relational and columnar DB.
- Should be innovative and communicative in approach.
- Will be responsible for functional/technical track of a project.
Whom will you work with?
You will work with a top-notch tech team, working closely with the architect and engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company
We are
We at this company strive to make selling fun with our SaaS incentive gamification product. Company is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Company turbocharges an entire salesforce. Company also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth.
We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.
Way forward
If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.
PHP
Laravel
AngularJS (1.x)
Vue.jsAbout the job
Do you like to write clean and comprehensible code? Does it make you happy to talk to your team mates about solutions to technical challenges every day? Are you impressed with simple and elegant solutions that solve mind-boggling problems?
If we are describing you, please read on!
Who is QbD Software?
At QbD Software we build cloud-based technology that helps our customers in the Pharma, Biotech and Medical Devices industries manage everything quality, process and product related. Our customers make life-saving and live-enhancing products that make a difference in the world. Our technology helps them to get their products and services to market fast while complying with regulation requirements by providing them with a pre-validated SaaS solution.
What would your job be like at QbD Software?
You would be working closely with your fellow software developers, side-by-side, challenging each other on who comes up with the simplest and most elegant solution to a technical problem. You will move as one Scrum Development Team and look out for each other like seasoned team mates on a championship sports team.
Your responsibilities:
- Write clean, comprehensible, and well-documented code following our software development life cycle
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
- Provide information by collecting, analyzing, and summarizing development and service issues
- Review code for accuracy and functionality
- Support other software developers by providing advice and coaching
- Keep up-to-date with industry trends and technology developments
What you'll need:
- More than 8 years of experience as a software developer
- At least 4 years of experience with PHP, Laravel, SQL
- At least 2 years of experience with one of the following: AngularJS/React/VueJS
- You must be a team player
- Proactive and with a getting-things-done mindset
Why would you work for us?
At QbD Software, we care about results. If you can deliver then you belong with us. You will be working with a company with strong industry partners, a good track record with an exponential growth in the coming years, and colleagues with big hearts, sharp skills, and professional work ethic. We will allow you to work 100% remote so that you can balance your work and your personal life the way you want. Say goodbye to pointless commutes and traffic once and for all. Let's save the earth together.
we are currently looking for Oracle SOA Architect to join our team at TekGeminus (Bohiyaanam Technology LLP) , Pune Kalyani Nagar. (FTE/C2C/C2H) , looking forward for a referral from you.
ABOUT US
TekGeminus – the new hub of technology simplification for the global arena. TekGeminus promises a highly compatible software solution that exceeds customer expectations. We have strengthened our integrated approach and set our base in five major continents including Australia, Europe, and Africa. With hands-on experience in the utility and telecom industry and the partnership with Oracle, it gives TekGeminus a cutting edge in the utilities and technology services domain.
JOB DESIGNATION
SOA Architect
EXPERIENCE
11+yrs
PythonReact.js
DjangoFullstack Developer
Features:
Expertise in one/more programming languages preferably
python, Django framework..(Mandate)
Very good in Database Management Systems [ SQL, NoSql ]
Experience in html, css, javascript using React.js.(Mandate)
Preferred technology stack.
Languages: Python, Javascript, reactJs
Frameworks: Django,
Databases: Postgresql, Mysql, Sqlite
JavascriptPython
Ruby on Rails (ROR)NodeJS (Node.js)Exp: 6-13 Years
Please find the details below:
1) Looking for someonw who had strong exposure in CICS System Programming.
2) Have some MQ Knowledge with them.
3) The domain must be of mainframe background.
4) Good analytical and problem solving skills
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon