Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Sales and Marketing - chiller sales - chiller manufacturing company
Experience : 1-10 years
Location : Andheri,Mumbai
COMPANY DESCRIPTION
KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.
Role Description
This is a full-time on-site role for an Assistant Professor in the Computer Science and Engineering (CSE) department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.
Qualifications
Strong knowledge in Computer Science and Engineering subjects
Experience in teaching at the undergraduate and graduate levels
Research skills and the ability to guide student projects
Excellent written and verbal communication skills
Proficiency in curriculum development and academic assessment
Master's degree in Computer Science, Engineering, or a related field
Experience in the use of digital tools and teaching technologies is an advantage
Commitment to continuous improvement and professional development
Ruby on Rails (ROR)
Ruby
Python
NodeJS (Node.js)You will be working on:
- As a senior backend engineer, you will be expected to execute and deliver large and complex projects end-to-end, with or without the involvement of other team members
- Ensuring timely delivery of all product deliverables
- Play a key role in technical discussions within the team and be the go-to person for the team for guidance and troubleshooting
- Understand key Business and Engineering metrics around performance, quality, and availability and work regularly with the team to push the boundaries and improve them periodically
- Proactively participate in code reviews and architecture and design discussions
- Mentoring junior engineers and setting best practices for coding, code reviews, etc.
- Help the organization in building a top-quality team by participating in hiring initiatives and evangelizing about contributions, accomplishments, and victories
We are looking for:
- Strong and self-motivated individuals, should be able to independently drive decisions
- Solid experience in building web-based products
- Overall of 4+ years of expertise in at least one dynamic programming language and one MVC web framework, preferably Ruby on Rails
- Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries
- Expertise in all common Cloud technologies, preferably AWS. Knowledge of CI/CD tools and workflows
- Proven track record in building highly-available and scalable distributed systems
- Willingness to play and explore with new technologies and be a Subject Matter Expert and support them
- Someone who believes in small incremental improvements and is passionate about refactoring
- A keen eye for quality with regards to following and establishing good coding practices, improving code coverage
- Good stakeholder management, ability to build trust and rapport with internal and external stakeholders
Key Responsibilities:
- Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
- Develop and execute strategies for product listings, pricing, promotions, and inventory management.
- Build strong relationships with account managers across marketplaces and quick commerce platforms.
- Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
- Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
- Ensure smooth coordination of operations, from order fulfilment to returns management.
- Coordinate with the internal marketing team for content creation and marketing campaigns.
- Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.
Key Skills:
- Strong understanding of e-commerce and quick commerce ecosystems.
- Proven experience in managing multi-channel marketplace operations.
- Expertise in tools and strategies for marketplace sales optimization.
- Analytical mindset with proficiency in sales forecasting and performance tracking.
- Excellent negotiation and communication skills.
- Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.
NodeJS (Node.js)
MongoDB
ExpressPosition: Backend Developer - MERN - GraphQL
Location: Surat, Gujarat
Company: Glazer Labs
Overview: As a Backend Developer at Glazer Labs, you will be at the heart of our technical team, responsible for designing, developing, and maintaining the server-side logic of our engagement platform for the gaming community. Your expertise will ensure the seamless integration of front-end elements, robust performance, and high scalability, contributing to a world-class user experience.
Key Responsibilities:
- Server-Side Development: Architecture Design: Design and implement scalable and efficient server-side architecture using Node.js and Express.js. Database Management: Develop and maintain databases, ensuring data integrity, security, and optimal performance using MongoDB or other relevant databases. API Development: Create and maintain RESTful and GraphQL APIs to support various frontend functionalities and third-party integrations.
- Performance Optimization: Scalability: Design and implement solutions to ensure the application can scale efficiently to handle increasing user loads. Load Balancing: Utilise load balancing techniques and tools to distribute traffic effectively across multiple servers. Caching: Implement caching strategies using Redis, Memcached, or similar technologies to enhance application performance and reduce latency.
- Security Implementation: Data Security: Ensure robust security practices, including data encryption, authentication, and authorization mechanisms to protect user data. Vulnerability Management: Regularly conduct security audits and vulnerability assessments, implementing necessary fixes and improvements. Compliance: Ensure compliance with industry standards and regulations, such as GDPR, to maintain user trust and legal integrity.
- Integration and Collaboration: Third-Party Integrations: Integrate third-party services and APIs, such as payment gateways, social media platforms, and analytics tools. Cross-Functional Collaboration: Work closely with frontend developers, mobile app developers, product managers, and UX/UI designers to ensure seamless integration and functionality. DevOps Collaboration: Collaborate with DevOps teams to automate deployment processes, monitor server performance, and implement CI/CD pipelines.
- Code Quality and Best Practices: Clean Code: Write clean, maintainable, and well-documented code following best practices and coding standards. Code Reviews: Conduct thorough code reviews, providing constructive feedback and ensuring adherence to coding standards. Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests, using tools like Mocha, Chai, or Jest.
- Monitoring and Maintenance: Monitoring: Implement and manage monitoring tools like New Relic, Prometheus, or Grafana to track server performance and uptime. Logging: Set up and manage logging solutions to monitor application health and troubleshoot issues efficiently. Incident Response: Develop and maintain incident response protocols to ensure rapid resolution of production issues and minimal downtime.
- Data Management: Database Design: Design efficient database schemas and ensure optimal indexing and query performance. Backup and Recovery: Implement robust backup and disaster recovery strategies to safeguard data. Data Analysis: Collaborate with data analysts to provide necessary data access and support data-driven decision-making.
- Continuous Improvement: Skill Enhancement: Stay updated with the latest trends and technologies in backend development, continuously improving your skills and knowledge. Knowledge Sharing: Participate in and contribute to knowledge-sharing sessions, workshops, and mentoring programs. Innovation: Explore and implement innovative solutions to enhance the backend infrastructure and overall application performance.
Qualifications:
Experience: Minimum 3+ years of experience in backend development, with a strong focus on Node.js, Express.js, and MongoDB. Proven experience in designing and implementing scalable, high-performance server-side architectures.
Technical Skills:
Node.js/Express.js / GraphQL Expertise: Strong proficiency in Node.js, GraphQL and Express.js, including asynchronous programming and middleware.
Database Management: In-depth knowledge of MongoDB and experience with other databases (SQL or NoSQL).
API Development: Experience in designing and implementing RESTful and GraphQL APIs.
DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker), and cloud services (AWS, Azure, or GCP).
Security Practices: Strong understanding of web security principles and best practices.
Testing Frameworks: Proficiency with testing frameworks and tools for backend development.
Soft Skills:
Problem-Solver: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
Detail-Oriented: Attention to detail and commitment to delivering high-quality, reliable backend solutions.
Team Player: Ability to work effectively in a collaborative team environment.
Effective Communicator: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
By joining Glazer Labs, you will have the opportunity to shape the backbone of our engagement platform for the gaming community, leveraging your expertise to build a robust, scalable, and high-performing backend infrastructure. Your contributions will be pivotal in delivering an exceptional user experience and driving our product forward.
Python
Docker
Amazon Web Services (AWS)Responsibilities:
- Build and maintain REST APIs
- Proficient in Python or any other programming language
- Experience in writing Unit/Integration tests.
- Experience with Distributed Version Control System.
- Elasticsearch or Solr experience.
- NOSQL experience- Cassandra, MongoDB.
- Experience in Message brokers - Rabbitmq.
- Experience with AWS Infrastructure, Lambda, Docker/Containers
Desired to have:
- Should be pragmatic and realize when a solution is over-engineered as well as knowing when to spend time on creating the right abstraction that allows us to move faster in the long run.
- Passion for your work and striving to do things “the right way”.
- Familiarity with Agile/Lean process.
- Willingness to work in a Startup environment.
- Excellent debugging and optimization skills.
- Knowledge of emerging technologies and a solid understanding of the full product development life cycle.
- Excellent knowledge of mobile user experience, information architecture and trends
iOS App Development
Swift
Objective CDetails:
Experience Required:5+
Job Location: Infopark phase2, Kochi,Kerala
Responsibilities
• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization Skills
• Proficient with Swift
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on
project needs)
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial, or SVN)
• Familiarity with continuous integration
Brand Name: unHR
Profile: HR Operations
Website: https://unhr.in/" target="_blank">https://unhr.in/
Location: Hauz Khas (South Delhi)
Hours: 9:30 AM – 6:30 PM Mon-Fri, Sat 9:30 AM-4 PM
About The Promoters:
Dishi Jain : https://www.linkedin.com/in/jaindishi/" target="_blank">https://www.linkedin.com/in/
Ankit Bansal : https://www.linkedin.com/in/ankitbansal21/" target="_blank">https://www.linkedin.com/
unHR was incepted by the idea to help founders provide scalable and affordable solutions in HR. Our Expertise is to provide HR processes and frameworks and help founders with strategic HR advisory.
Roles & Responsibilities:
1. Set objectives for the HR team and track progress based on metrics.
2. Monitor internal HR systems and databases
3. Complete HR operational requirements by scheduling and assigning employees;
following up on work results
4. On-boarding (verifications & documentation, induction, training etc)
5. Generalist Activities (Employee engagement/relationship, payroll, PF’s,
events, CSR etc)
6. Miscellaneous Activities (Preparing various reports, Analysing Jobs/Hires -
quarterly/half yearly/annually sometimes daily)
7. Handel 4-5 clients at a time.
8. Visit one day in a week/month to the client’s place.
9. Should be okay with coordinating and scheduling for Tech Hirings.
Requirements:
1. 2-4 Years of experience in Operations.
2. Excellent analytical and decision-making abilities.
3. Team management skills.
4. Hands-on experience with Human Resources Information Systems.
5. Effective communicator with the ability to build relationships with senior leaders.
NodeJS (Node.js)
PostgreSQLMongoDB- NoSQL DB (MongoDB, CouchDB), PostgreSQL
- Mocha test environment
- Should JS testing framework
- Experience implementing mock services
- Nock API mocking
- NPM, Redis
- Typescript / Coffee script experience will be an added advantage
- Experience working with opensource JS projects
- Experience in developing REST API
- Source code management tool - Git / GitHub
- Understanding of TCP/IP networking and client/server web programming model
- Good communication skills
- Should be able to work with the cross-geo client team
- Strong Experience on Autosar 4.x BSW modules configuration and development on any one of the below mentioned modules
- Com stack (COM, CANSM, CANNM)
- Memory stack (NvM, Fls, Fee)
- Diagnostic stack (DEM, DCM, FIM)
- System Services (BswM, EcuM, ComM, OS)
- Knowledge and Experience on AUTOSAR standard, AUTOSAR configuration tools (EB Tresos, Vector Configurator DaVinci, ETAS isolar)
- Excellent programming skill in C language
- knowledge on Requirements Engineering, Traceability and experience using any of the requirement engineering tools – DOORS
- Involvement on RDCT of software development.
- Experience using the measurement/testing tools – CANoe, Trace32, MiniWiggler
- Excellent debugging, analytical, logical and communication skills
- Knowledge/Working Experience in Scripting languages – Python, CAPL.
- knowledge on Quality Management – Automotive SPICE
- Experience working in Agile-Scrum/Kanban development process
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon