Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

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Full-stack developer - Remote position
Are you...
- Interested in working at a successful, well-funded scale-up where every team member can make a huge contribution?
- Keen to make software that people will use every single day to make their lives easier?
- Excited to work on greenfield projects with responsibility and independence?
- Ready to develop and use your skills across our frontend, backend and mobile offerings?
- Meticulous about quality, and gifted with a strong desire to write beautiful code?
About the company
KeyNest solves the key exchange problem for Airbnb users. Our worldwide network of over 4,000 shops store keys so that Airbnb guests / cleaners / contractors can pick them up whenever is convenient for them. As a global partner of Airbnb we’ve checked-in over 2 million guests.
Why we need you
As the entire Airbnb ecosystem increasingly relies on KeyNest, our customers expect us to integrate additional features without reducing the ease of use that our customers love. This is why we continue to invest in beautiful, intuitive user interfaces that integrate with every tool and are used by our customers, their guests and staff, as well as our own staff.
A product manager, a team lead, two full-stack developers, one mobile developer, and a UX designer make up our product team. Who will serve as your mentor. We are looking for a developer who cares about how their code affects users so that we can work together.
With a genuine passion for high quality work, attention to detail and readiness to own your own projects, you will be looking for a new and exciting challenge which allows you to use your experience to drive change and maintain the high standards of our organisation.
Our Tech Stack
- C# MVC modern tech stack
- .Net Core experience
- Front end web in TypeScript & Angular
- Test Driven Development (TDD) and follow SOLID design principles.
- EF 6.0
- SQL Server 2017
- Agile experience (Scrum, Kanban)
- TFS
- Cloud hosted in Azure with micro-services architecture
Your qualities
- 4+ years experience in C#
- Front-end web experience in Angular
- Track record of building great products
- Excited about understanding the real problems working people come up against and fixing them with technology
- You’ll love the idea of being a big part of a small team: if you come up with a great idea, you can take it all the way to production
- Motivation and ambition to succeed in a fast-paced environment
- Not afraid to take on responsibilities
What we offer
- Crucial role in a funded, dynamic & fast-growing scale-up shaking up the sharing economy
- Competitive salary based on relevant experience
- Flexible working for our most committed staff
- Unparalleled opportunities to develop your career as the company develops rapidly
If you want to join the KeyNest team, please get in touch – we look forward to meeting you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are seeking a talented and motivated Video Editor with 0-3 years of experience to join our creative team. The ideal candidate should be passionate about video editing, with a strong focus on creating engaging content for short-form videos, reels, and podcasts. This role requires the ability to work on-site and collaborate closely with our team.
Key Responsibilities:
- Edit and produce high-quality short-form videos, including reels, shorts, and podcasts.
- Collaborate with the creative team to conceptualize and execute video content that aligns with brand guidelines.
- Assist in on-site video shoots, ensuring all footage is captured according to project requirements.
- Perform basic color correction, sound editing, and graphic integration to enhance video quality.
- Manage multiple projects simultaneously while adhering to deadlines.
- Stay updated with the latest video editing trends and tools to continuously improve content quality.
Requirements:
- 0-3 years of experience in video editing, with a portfolio showcasing short-form content, reels, and podcasts.
- Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools.
- Strong understanding of social media platforms and the type of content that performs well on each.
- Ability to work on-site as needed, with flexibility for occasional travel.
- Creative mindset with an eye for detail and a passion for storytelling.
- Excellent communication and teamwork skills.
Preferred Qualifications:
- Experience in basic motion graphics and animation.
- Familiarity with audio editing software for podcast production.
- Understanding of color grading and sound design.


- Provide insights based on data to business teams
- Develop framework, solutions and recommendations for business problems
- Build ML models for predictive solutions
- Use advance data science techniques to build business solutions
- Automation / Optimization of new/existing models ensuring smooth,timely and accurate execution with lowest possible TAT.
- Design & maintenance of response tracking, measurement, and comparison of success parameters of various projects.
- Ability to handle large volumes of data with ease using multiple software like Python ,R etc
Experience in modeling techniques and hands on experience in building Logistic regression models, Random Forrest, K-mean Cluster, NLP, Decision tree, Boosting techniques etc
- Good at data interpretation and reasoning skills
Good in customization and development of CRM module
Should have good knowledge in Unix/ Shell Scripting (UNIX)
Should have good knowledge in the PLSQL & Oracle
Should have Basic knowledge in Corporate / Institutional Banking, Trade Finance, Payments, Loans and Retail areas.
Technical :-
Finacle Scripting, Finacle Reporting Tool (FINRPT), CRM customization
Finacle Integrator (FI), JSP/JS
Profile Required
Overall 5+ years of experience required in Finacle Development
Good banking experience
Strong analytical skills
Strong hold on oral & written communication
Experience in Finacle application
Ability to identify and escalate issues, keep managers and peers well informed on a recurrent basis
Able to work in high pressure environment
Highly motivated and team oriented

Responsibilities:
- Write effective, scalable code
- Develop Connectors tool GUI for various source and target systems/platform/products
- Test, debug, build and deploy UI components in the existing product
- Improve functionality of existing SDK/Frameworks
- JavaScript
- ReactJS
- Redux-Saga
- ES6 (or TypeScript) syntax
- Good problem-solving
- Good debugging
Good to Have:
- TypeScript experience
- Material UI experience
- JEST knowledge
- Git and Github/Gitlab/Bitbucket experience

What is the role?
You will be responsible for developing features on the application and integrations end to end. You will be working closely with the Technical Team to come up with high-quality, resilient, and highly performant applications.
Key Responsibilities
- Design and develop SaaS-based applications based on microservices architecture.
- Work on the core backend and ensure it meets the performance benchmarks.
- API and Integrations.
- Designing and developing APIs for the front end to consume.
- Constantly improve the architecture of the application by clearing the technical backlog.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
- Work on the front end with ReactJS is a plus point.
What are we looking for?
- An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players.
- A subset of the below skills should be fine as long as you are good.🙂
- OAuth, API Integrations.
- Agnostic/Polyglot with multiple tech stacks.
- Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, CouchDB, DynamoDB, Clickhouse, Kafka
- Backend exposure – good knowledge of building and integrating APIs
- Efficient in building microservices in combining server & front-end.
- Knowledge of cloud architecture.
- Excellent knowledge and understanding skills on OAuth.
- Should have sound working experience with relational and columnar DB.
- Should be innovative and communicative in approach.
- Will be responsible for functional/technical track of a project.
Who will you work with?
You will closely work with the engineering team and support the Product Team of Compass.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
URGENT HIRING
MARKETING EXECUTIVE (At least 1-years' marketing experience is a must)
(We are hiring for Uttar Pradesh, Uttarakhand, Delhi, Haryana – We will recruit "one" marketing executive in each district)
Work Profile:
- Meeting with students, teachers, training institutes, job seekers, and IT institutes.
- Give presentations about our courses and campaign in schools, institutes, and colleges.
- Time to time follow-up and regular reporting on a daily basis.
- Enrol learners to the courses offered by us.
- Manage data on a regular basis and do proper engagement.
- Maintain client relations.
Eligibility:
- Must have at least 1-year of experience in Sales and Marketing. (Preference will be given to candidates with prior experience or networking in Education/EdTech sector)
- Must have good communication skills in English, Hindi, and your regional language.
- Must be a graduate in any stream.
- Must have a 2-wheeler with a valid driving license.
Benefits:
- Salary (Fixed) - From 10k to 35k with good incentive scheme.
- PF and ESI facilities.
- Annual appraisals.
- Travelling allowances (Rs. 3/km), beyond 10 km from your respective home location.
- Internal Job Posting (IJP) facility.
Working hours: 9 AM to 6 PM (Monday to Saturday)
Call or WhatsApp: 639.38.00.148
Email: atish[AT]hrms[DOT]oneisok[DOT]in
About Us
We are one of the most ambitious start-ups in Digital Learning, conducting digital courses with training and on paper 100% job guarantee. Visit https://www.dl.oneisok.com for more insight.
Vision
Provide the best, professional and digital education online, at lowest prices, and also free where possible.
Mission
No 10+2 passed person in India seeking employment remains unemployed, with our "job-guaranteed" courses.
**NOTE: THIS IS A DIRECT RECRUITMENT. NO CHARGES ARE INVOLVED.**
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- Market research, understanding the competitive landscape and tailoring the customer communication accordingly
- Lead generation, customer qualification, Demos and achieving sales closure
- Maintaining the customer interactions on Fresh Sales CRM
- Meeting Quarterly & Annual Revenue Targets
- Total 0-2 year of experience
- Prior experience in selling SaaS (Software as a Service) solution or subscription-based product will be a definite plus
- Excellent written and verbal communication skills.
- Well versed with tools to prepare engaging Business presentations
- Strong knowledge of using LinkedIn and other social media platforms to reach out to prospects
- Self driven

