Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Similar jobs
Job Description
- Build pixel-perfect, buttery smooth UIs
- Leverage native APIs for deep integrations
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Maintain code and write automated tests to ensure the product is of the highest quality
Requirements
- 2+ years of relevant industry experience in React Native
- A deep understanding of JavaScript
- Familiarity with video recording, playback, and uploading libraries
- Experience with Native Android app deployment
- Familiarity with modern front-end build pipelines and tools
- Familiarity with RESTful APIs
- Familiarity with code versioning tools (such as Git)
Job Description:
- 5-8 years of experience as business analyst preferably with some experience in healthcare domain
- Experience in capturing/ defining requirements and creating business requirements document/ software requirements specifications
- Extensive and hands on experience in creating wireframes using tools like Visio etc.
- Experience in communicating with stakeholders across the board, including clients, business team, and the development team to make sure the goals are clear and the vision is aligned with business objectives
- Experience as a BA in software development/ implementation projects is a must
- Experience in creating and prioritizing the list of user stories/ backlog items and prioritize them based on the overall strategy and business objectives
- Experience in overseeing the development of the product and taking necessary steps to keep the project on track
- Strong communication skills, documentation skills. Excellent PPT, word and excel skills are a must
Good to have
- Have worked with hospitals or outpatient clinics or public sector healthcare entities
- BA may have to travel for a few weeks Internationally
WHAT YOU WILL DO:
- Execute a full software development lifecycle (SDLC)
- Develop flowcharts, layouts, and documentation to identify requirements and solutions
- Write well-designed, testable, reusable code and libraries for future use
- Optimize the application for maximum speed and scalability
- Implement security and data protection
- Produce specifications and determine operational feasibility
- Integrate software components into a fully functional software system
- Develop software verification plans and quality assurance procedures
- Document and maintain software functionality
- Troubleshoot, debug and upgrade existing systems
- Deploy programs and evaluate user feedback
- Comply with project plans and industry standards
- Ensure software is updated with latest features
REQUIRED SKILLS & QUALIFICATIONS:
- Good knowledge of Core Java (Minimum Version 8)
- J2EE with a good understanding of Servlets and JSP
- Experience in Spring Modules – Spring IOC and AOP, Spring Boot (version 2 plus), JDBC
- Expertise in design and development of various web and enterprise – level applications using Java/J2EE technologies such as Spring, Hibernate, Rest services.
- Web Services (including SOAP, XML, XML Schema, JSON, and REST)
- Tools required: Maven,Eclipse, Github, and Swagger
- Good knowledge of SQL and Redis (NOSql)
- Ability to document requirements and specifications
- Proven work experience as a Software Engineer or Software Developer
- Ability to develop software in Java or any other OOPS languages
- Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in developing Web Applications using at least one popular Web Framework (Spring)
- Experience with test-driven development
- Proficiency in software engineering tools
PREFERRED SKILLS & QUALIFICATIONS:
- A Bachelor’s Degree in Computer Science, Software Engineering, or other related fields.
- Eight to Ten years of Software Engineering or Software Development experience, preferably in a related field.
REPORTING: This position will report to HOD
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India) & In-Office – Jaipur, India
SHIFT TIMINGS:
Summer - 1:30pm-10:30pm IST
Winter - 2:30pm-11:30pm IST
JOB OVERVIEW:
Our growing company is currently seeking an experienced Project Manager who possesses a passion for delighting customers and will work with our team of talented engineers to implement our platform. In this role, the Project Manager will be responsible for the administration within the department, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives.
WHAT YOU WILL DO:
- Responsible for managing scope, schedule, and deliverables, that includes applying techniques for planning, tracking, change control, and risk management.
- Responsible for managing the entire project life cycle from conceptualizing, strategic planning to execution & launch.
- Should have a strong background in creating & following project processes of Sprint planning and executing it using Jira, Git and more.
- Responsible for making sure that the projects are getting completed as per defined timeline and within estimated hours.
- Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team
- Responsible for day to day direction to the project team and regular project status to the stakeholders.
REQUIRED SKILLS & QUALIFICATIONS:
- Minimum 4 - 5 years of Project Management experience in IT Software development domain
- SaaS application implementation experience
- Skill sets must include Project Scope Analysis, Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Coordination and Client Communication
- Good experience in SaaS Project Management
- Excellent verbal and written communication skills
- Knowledge of agile development
- Hands-on experience in software development and web technologies
PREFERRED SKILLS & QUALIFICATIONS:
- Bachelor’s / Master’s degree in Computer Science, Engineering, Information Systems, or related field
REPORTING: This position will report to the Manager as assigned by Management.
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India) & In-Office – Jaipur, India
SHIFT TIMINGS: UK Shift
Summer - 1:30pm-10:30pm IST
Winter - 2:30pm-11:30pm IST
Essential Skills:
- 8 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer. Prior experience in retail domain is a plus
- 3 years of experience working with distributed teams
- Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs
- Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot). Search Engine and Native App development experience is a plus.
- AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc
- Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems
- Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies
- Strong communication and presentation skills
- Passionate about enabling next generation experiences
- Experience with automated testing, deployment pipelines and cloud based infrastructure
ROLE DESCRIPTIPON:
- Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
- Design high/low level solutions, contribute towards architecture and technical roadmap
- Lead technical implementation/delivery.
- Host/Lead technical discussions
- Champion software development best practices, test driven development, CI and CD
- Build cloud native and highly cost efficient solutions
- Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies. Embrace change.
Location : Remote-Anywhere from India as permanent work from home option available
Required Skills:
• Strong coding experience in Python and Flask Web Framework.
• Information retrieval – Web Scraping.
• Experience with NoSQL data storage like MongoDB.
• Good knowledge of Asynchronous task schedulers like Celery
• Experience working with large scale databases and storage.
• Knowledge of Javascript with Node.js is a plus.
• Knowledge of working with various front end technologies and how various websites are built. Sound understanding of Asynchronous Programming in python like AsyncIO
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upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
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