Cutshort logo
Capgemini logo
Process Associate
Process Associate
Randstad India's logo

Process Associate

Agency job
1 - 5 yrs
₹1L - ₹3.3L / yr
Kolkata
Skills
Customer Support
Help desk
contact center
inbound calls
outbound calls
call center
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Capgemini

Founded :
1967
Type :
Services
Size :
5000+
Stage :
Profitable

About

A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
Read more

Connect with the team

Profile picture
Madhuri V
Profile picture
Ashish Jain
Profile picture
Aniket Ingle
Profile picture
Rajiv Ryan
Profile picture
Jonas Prasanna
Profile picture
Vatsal Raval
Profile picture
Rajitha M
Profile picture
Ankita Gupta
Profile picture
Akberali Engineerr
Profile picture
Rocky Pimplapure
Profile picture
Ravikant Chourey
Profile picture
Apoorva Gupta
Profile picture
Nidhi Arya
Profile picture
Krupa Nadagouda

Company social profiles

bloginstagrampinterestlinkedintwitterfacebook

Similar jobs

Primenumbers Technologies
at Primenumbers Technologies
2 candid answers
Dibyasha Sharma
Posted by Dibyasha Sharma
Bengaluru (Bangalore)
2 - 6 yrs
₹10L - ₹12L / yr
Sales
Business Development
Lead Generation
SaaS
Revenue growth
+1 more

Position Overview-

This role would be a part of our B2B sales function for our growing India business. He/She

would drive the new client acquisition and client relationship management.


Role and Responsibilities-


  • Use a mixture of inside sales, and borderline contacts, to source a demo with the
  • VP/Head of Sales of a lead.
  • Contact potential prospects through cold calls and emails.
  • Orchestrate discussions with senior execs (CXOs) around their business needs.
  • Timely follow-up with clinical precision.
  • Manage and maintain a list of interested prospects.
  • Deep understanding of the product.
  • Meet personal sales targets.
  • Given the name of a mid to large company, identify the right PoC using LinkedIn and Primenumbers contacts databases.


Requirements-


  • Minimum 2+ years of relevant experience.
  • Fluency in English and Hindi communication is essential.
  • Education - Graduation (Btech, BE, BSc electronics, BCA preferred)


Perks-


  • Attractive incentives.
  • 5 days working.
  • Fixed shift timings. (10:00am - 7:00pm, Mon-Fri)


Read more
Mitsogo Inc
Agency job
via Exceliq solutions by Rohitt shrivasttava
Chennai, Kochi (Cochin)
3 - 8 yrs
₹10L - ₹20L / yr
GDPR
PECR
Privacy

As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.

 

Roles and Responsibilities:

  • Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
  • Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
  • Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
  • Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
  • Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
  • Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
  • Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.

 

Requirements:

  • Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
  • Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
  • Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
  • Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
  • Proven ability to translate complex data into actionable insights for stakeholders.
  • Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
  • Comfortable working under tight deadlines and strong attention to detail.
  • Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
  • Knowledge of GDPR, PECR, and other relevant privacy regulations.

 

Read more
CASEY GALAXY PVT LTD
Remote, Balangir
1 - 6 yrs
₹3L - ₹4L / yr
Business Development
New business development
Communication Skills
Sales
Effective communication
+1 more

RESPONSIBILITIES:-

 As a  Business   Development  Manager   working under   FMCG   segments, an ideal candidate must perform the following responsibilities:

·      Approaching  potential  leads  a  close  them  within  a  stipulated  time  frame.

·      Create  exclusive  distributors,   exclusive super stockist and business associated for the company towards business growth.

·      Finding and developing new markets and improving sales.

 

REQUIREMENTS:

·       Bachelor’s degree in business, marketing or related field.

·       Experience in sales, marketing or related field.

·       Strong communication skills.

·       Excellent organisational skills.

Read more
Genius Placement Service
Muskan Keshvani
Posted by Muskan Keshvani
Ahmedabad
2 - 5 yrs
₹4L - ₹7L / yr
skill iconVue.js
NuxtJs (Nuxt.js)
Vue.js Developer
We are looking for an expert Vue.js developer who is highly skilled with Vue.js.
Your primary focus will be developing user-facing web applications and
components. You’ll implement them with the Vue.js framework, following
generally accepted practices and workflows. You will ensure that you produce
robust, secure, modular, and maintainable code.
Responsibilities
Developing user-facing applications using Vue.js
Building modular and reusable components and libraries
Optimizing your application for performance
Implementing automated testing integrated into development and
maintenance workflows
Staying up-to-date with all recent developments in the JavaScript and
Vue.js space
Keeping an eye on security updates and issues found with Vue.js and all
project dependencies
Proposing any upgrades and updates necessary for keeping up with
modern security and development best practices
Desired Skills
Proven 2 years of experience with Vue.js or Nuxt.js
Highly proficient with Vue.js framework and its core principles such as
components, reactivity, and the virtual DOM
Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router,
and Nuxt.js
Good understanding of HTML5 and CSS3, including Sass or Less
Understanding of server-side rendering and its benefits and use cases
Knowledge of functional programming and object-oriented programming
paradigms
Ability to write efficient, secure, well-documented, and clean JavaScript
code
Proficiency with modern development tools, like Babel, Webpack, and Git
Experience with both consuming and designing RESTful APIs
Read more
NNE
at NNE
1 recruiter
sunil J
Posted by sunil J
Hyderabad
6 - 12 yrs
₹5L - ₹10L / yr
Asterisk
Voice Over IP (VoIP)
SIP
Linux/Unix
ISDN
+2 more

Required Skills: GSM, Linux, Networking, infrastructure, VOIP, PHP, Perl, SIP, troubleshooting, Python,HTML

  • 5+ years of solid experience as an Asterisk Developer
  • Must be proficient at developing software using a scripting language. A distinct advantage if you have experience using Python
  • Sound knowledge of Asterisk Installation, Configuration, Dialplan, Call troubleshooting (SIP, ISDN)
  • Solid experience of working With Linux Operating Systems
  • Good understanding of VoIP, SIP, SS7.
Read more
Fifth Angle Studios
at Fifth Angle Studios
1 recruiter
FifthAngle Studios
Posted by FifthAngle Studios
Chennai
0 - 2 yrs
₹1.5L - ₹2L / yr
Effective communication
Client Servicing
Office administration
Front office
English Proficiency
+2 more

If being the first employee people encounter when they come into an establishment sounds interesting to you, becoming a front office executive could be a great career match. These customer-service-oriented professionals  make a positive impression on guests and keep operations flowing. As one of the company’s main ambassadors, front office executives try to build excitement and convey information. Before guests leave, front office executives may hand them cards to rate satisfaction & explain to them about other services & offers that the company is running. Because the nature of their position involves so much contact with the public, front office executives need to be good representatives of their organization. They must possess a friendly and upbeat demeanor, dress professionally, and act courteously. Other attributes include Interpersonal skills, Customer-centric, Multitasking, Attention to detail

Read more
KeepTruckin Inc
at KeepTruckin Inc
1 video
1 recruiter
Soumya Das
Posted by Soumya Das
Bengaluru (Bangalore)
2 - 7 yrs
₹20L - ₹30L / yr
skill iconAndroid Development
skill iconKotlin
Retrofit
Model-View-View-Model (MVVM)
RxJava
Who We Are:
KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone's lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.About the

Role:
As one of our first mobile engineers in Bangalore, this is a great opportunity to make a significant impact in designing and building our new KeepTruckin Fleet Manager Android app and as well as grow by working directly with experienced technology professionals with backgrounds from Silicon Valley companies like Google, Twitter, Facebook and Uber (to name a few). We are looking for candidates who have a familiarity with Java and Kotlin, and a good understanding of system architectures (MVC, MVVM, Redux) and a forward thinking mindset aimed at high readability (declarative) code, as well as identifying problems or bottlenecks before they become issues.

What You'll Do:
Develop from scratch our new Android KeepTruckin Fleet Manager AppWork with product team to refine feature specs, and work with cross functional teams like IoT, Embedded, Data Science/ML, Computer Vision & Motion teams to create fluid user experiences with interactive visualization for a multitude of data from these different teamsCommunicate with backend engineers about API requirements or refinements, and engage with the senior engineers for mentorship to learn & grow in your areas of interestAnalyze our user's data to identify bugs, and help support team to diagnose user problemsBe able to work as part of a small, tightly knit team

What We're Looking For:
2-4 years of experience working on Android apps with a deep understanding of Android SDKsProficiency in Java, Kotlin, Android lifecycle, custom views, database/persistenceAn understanding of Android UI/UX and application design paradigms. An appreciation and understanding of automated app testingKnowledge in RxJava2, Dagger2, and knowledge or interest in commercial vehicles/trucking is a plus!

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Notice here. ( https://drive.google.com/file/d/1Xs7GivrHCj05XC6-mn6MsRGG3V5AcgZ5/view?usp=sharing )
Read more
Our client manages marketplace for medicine and wellness pro
Our client manages marketplace for medicine and wellness pro
Agency job
via CutShort Team by Swati Joshi
Bengaluru (Bangalore)
3 - 5 yrs
₹15L - ₹25L / yr
skill iconPython
skill iconReact.js
skill iconJava
skill iconJavascript
skill iconMongoDB
+2 more
What you will do:
  • Working on the frontend technologies as well as building the APIs that enable them. You will be working closely with the founders, coding and learning as you go.
  • Growing and leading the team, as well as influencing the direction of the company. You will have an opportunity to grow exponentially as the company grows in terms of in-depth knowledge, skills and also growth in terms of position and compensation.
  • Participating with the senior developer in the entire application lifecycle, designing, coding, testing, debugging to deployment.
  • Implementing designs and coordinating the frontend development and required backend for it.
  • Working on back-end development tasks and designing architecture for the same.
  • Making Efficient usage of database technologies such as MySQL, MongoDB, Elasticsearch, Redis etc. as part of the dev work.
  • Performing research and finding opportunities to utilise web development best practices, forming guidelines to improve system productivity, and working on scaling and monitoring.
  • Working with cross-functional teams to maintain and make sure the product should be scalable, maintainable and secure.
  • Coordinating with multiple junior team members for the development of the tasks & project
  • Developing user interface components and implementing them following well-known React.js workflow.
  • Architecting the application out in clean MVC kind of architectures in React Native for Android/ iOS app development.
  • Developing APIs with MVC frameworks in Java / Python.
  • Designing and building REST APIs.
  • Building on and maintaining services on cloud platforms.
  • Building reusable code and libraries for future use.

 


Candidate Profile:

What you need to have:

  • Bachelor's degree in Computer Science or related field.
  • Tier 1 Software companies or Tier 1 startups
  • 3+ years of experience working as a Full-stack developer or Backend but knows Frontend technology.
  • Proficiency in JavaScript Framework like React and thorough knowledge in CSS skills is an added advantage.
  • Built an application from scratch earlier.
  • Strong fundamental knowledge of any backend language such as Python, Java etc.
  • Experience with Backend Web development.
  • Strong computer science fundamentals.
  • The ability to own end to end responsibility - right from requirement to release.
  • Willingness and enthusiasm drive to learn new technologies.
  • The ability to pick the right tools for the job.
  • Desire and ability to play different roles as necessary.
Read more
ChalkStreet
at ChalkStreet
1 recruiter
Harish KN
Posted by Harish KN
Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹4L / yr
Sales
Inside Sales
Education & Research Management
Customer Acquisition
Business Development
• Perform market research and segmentation through primary and secondary sources by collecting data and information on the internet, phone calls, E-mail surveys and any other means. • Generate leads, active selling and closure of deals through the targeted selling of company's product and services to key stakeholders in major infrastructure & utility companies, mining corporations and public service units. • Understanding client requirements and how current drone solutions can benefit their processes with little or no adaptation/change. • Quantify gains in terms of time and capital for a use case or a particular requirement of the client. • Constantly engage with and endorse evolving drone solutions to existing and repeating clients, follow-up, stay in touch and repeatedly push for bigger deals as a part of the engagement process. • Build an inside sales team and guide the team members to meet their individual sales targets. • Guide customers on service selection & product related services. • Good communication and proposal writing skills that ensure terms are clear, concise and watertight.
Read more
EIS TEHCNOLOGIES
at EIS TEHCNOLOGIES
1 video
2 recruiters
Jrk Kiran
Posted by Jrk Kiran
Hyderabad, Bengaluru (Bangalore), Pune, Mumbai, Chennai, NCR (Delhi | Gurgaon | Noida)
3 - 8 yrs
₹5L - ₹12L / yr
Salesforce
Salesforce Management
SaaS
Founded in 2001, EiS Technologies (EiS) is an Oracle Platinum Partner and dedicated to empowering our clients and employees through success-oriented services and technologically advanced software solutions. Capabilities include both a broad range of professional services, and “Oracle Validated Integration” certified business analytics and reporting products. The solution offers over 1300 pre-built reports enabling actionable intelligence. The EiS Professional Services team of certified specialists leverage deep knowledge that spans Oracle’s full suite of products: Cloud Services, Fusion Middleware, Taleo, PeopleSoft, E-Business Suite and more. Pls visit www.eistech.com and www.splashbi.com to know more about us.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos