Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Capgemini
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Job Title: Shipping Executive
Location: Gurgaon
Department: Shipping & Logistics
Sub-Department: Shipping & Logistics
Experience: 2 – 5 Years
Qualification: B.Com
Languages Required: English, Hindi
Job Summary
We are seeking a detail-oriented Shipping Executive with hands-on experience in export documentation and logistics operations, particularly in the apparel industry. The ideal candidate will ensure smooth coordination of shipment processes in compliance with Indian customs regulations.
Key Responsibilities
- Prepare and manage export documentation as per Indian customs requirements for apparel shipments
- Coordinate with freight forwarders, CHA, and internal teams for timely shipment execution
- Ensure compliance with export regulations and documentation accuracy
- Maintain shipment records and update relevant systems
- Track shipments and resolve any logistics-related issues
Required Skills & Competencies
- Strong knowledge of export documentation and shipping procedures
- Familiarity with Indian customs regulations for export
- Proficiency in MS Office and basic computer applications
- Good communication skills in English and Hindi
- Ability to coordinate effectively with internal and external stakeholders
Preferred Candidate Profile
- Prior experience in shipping/logistics within the apparel industry
- Ability to work in a fast-paced environment with attention to detail
PythonAbout the Role
We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. This is a onsite role based in Gurugram location.
Key Responsibilities
- Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure.
- Troubleshoot and resolve FreeSWITCH and VoIP-related issues.
- Develop custom dial plans, modules, and call routing logic.
- Work with SIP, RTP, and related VoIP protocols.
- Monitor system performance and ensure high availability.
- Collaborate with development, network, and support teams to optimize voice systems.
- Document configurations, workflows, and system changes.
Requirements
- Minimum 3 years of hands-on experience with FreeSWITCH in a production environment.
- Strong understanding of VoIP technologies and SIP protocol.
- Experience with Linux system administration.
- Familiarity with scripting languages (Bash, Python, Lua).
- Ability to work independently in a remote setup.
- Strong problem-solving and analytical skills.
Preferred Skills
- Experience with other VoIP platforms (Asterisk, Kamailio, OpenSIPS).
- Knowledge of WebRTC, RTP engines, or media servers.
- Exposure to monitoring tools (Grafana, Prometheus, Nagios).
- Familiarity with APIs and backend integration.
Why Join Us?
- Collaborative and supportive team environment.
- Opportunity to work on innovative VoIP solutions at scale.
PythonTVARIT GmbH develops and delivers solutions in the field of artificial intelligence (AI) for the Manufacturing, automotive, and process industries. With its software products, TVARIT makes it possible for its customers to make intelligent and well-founded decisions, e.g., in forward-looking Maintenance, increasing the OEE and predictive quality. We have renowned reference customers, competent technology, a good research team from renowned Universities, and the award of a renowned AI prize (e.g., EU Horizon 2020) which makes TVARIT one of the most innovative AI companies in Germany and Europe.
Requirements:
- Python Experience: Minimum 3+ years.
- Software Development Experience: Minimum 8+ years.
- Data Engineering and ETL Workloads: Minimum 2+ years.
- Familiarity with Software Development Life Cycle (SDLC).
- CI/CD Pipeline Development: Experience in developing CI/CD pipelines for large projects.
- Agile Framework & Sprint Methodology: Experience with Jira.
- Source Version Control: Experience with GitHub or similar SVC.
- Team Leadership: Experience leading a team of software developers/data scientists.
Good to Have:
- Experience with Golang.
- DevOps/Cloud Experience (preferably AWS).
- Experience with React and TypeScript.
Responsibilities:
- Mentor and train a team of data scientists and software developers.
- Lead and guide the team in best practices for software development and data engineering.
- Develop and implement CI/CD pipelines.
- Ensure adherence to Agile methodologies and participate in sprint planning and execution.
- Collaborate with the team to ensure the successful delivery of projects.
- Provide on-site support and training in Pune.
Skills and Attributes:
- Strong leadership and mentorship abilities.
- Excellent problem-solving skills.
- Effective communication and teamwork.
- Ability to work in a fast-paced environment.
- Passionate about technology and continuous learning.
Note: This is a part-time position paid on an hourly basis. The initial commitment is 4-8 hours per week, with potential fluctuations.
Join TVARIT and be a pivotal part of shaping the future of software development and data engineering.
Python
Java
NodeJS (Node.js)
PHP
RubyAs a Full-stack Developer, you will be involved in designing and implementing web/cloud applications. You will be responsible for designing, programming and technically guiding the team. You will be working with a broad spectrum of technologies in a fast-moving environment.
You must possess:
- 2 to 5 years of professional experience in web application development
- good logical and problem-solving skills.
- working experience in building enterprise-scale, multi-tier, distributed applications.
- hands-on experience in Agile software development methodology including implementing CICD processes.
- good communication skills.
You should be able to:
- work in teams and coordinate activities effectively with members
- experiment with new technologies
- learn new skills on the fly
- work with a dynamic fast-paced team
- make technological recommendations based on thorough research
- write and debug asynchronous and multi-threaded code
You will:
- Analyze requirements and translate them into tasks for subordinates.
- Independently think of solutions to complex requirements.
- Diagnose and troubleshoot issues related to application stability, scalability, and availability.
- Understand source code and improve the code-review process.
- Grow and train a competent development team.
- Introduce new technologies, processes, and tools to the organization.
- Proactively identify defects and weaknesses within the application and suggest remediation.
General technical requirements:
- Good exposure to server-side frameworks and libraries used by C#, Java, Node, Python, PHP, and Ruby. Preference will be given to candidates with working experience with .NET Core MVC/Web-API.
- Good exposure to client-side frameworks such as Angular, React, Vue, and Backbone
- Experience in writing optimized queries for databases like SQL Server, MySQL/MariaDB, Postgres, and others
- Experience in working with NoSQL databases such as MongoDB, CouchDB, Cassandra, and others.
- Experience in working with one or more build tools like Ant, Maven, MSBuild, Make/CMake, Gulp, and other such tools
- Experience with implementing CI/CD using tools such as Ansible, Jenkins, TeamCity, and other such tools
- Working knowledge of Docker and good containerization concepts
- Have hands-on experience in using the *NIX shell to create/execute scripts and perform basic configuration and system troubleshooting.
Go Programming (Golang)
.NET
Amazon Web Services (AWS)Experience: 5-12 years (approx.)
Notice period : Immediate / Within 15 days.
Location : Hyderabad.
Mode Of Interview : Walk-In Drive.
Address : Altimetrik India The Hive, Corporate Capital, Ground floor, Survey No. 115/1 and Survey No. 115/29 Financial District, Nanakramguda Village, Hyderabad, Telangana Get Directions.
Mandatory Skills
• Strong Restful API, Micro-services development experience using ASP.NET CORE Web APIs (C#)
• Must have exceptionally good software design and programming skills in .Net Core (.NET 3.X, .NET 6) Platform, C#, ASP.net MVC, ASP.net Web API (RESTful), Entity Framework & LINQ
• Good working knowledge on Azure Functions, Docker, and containers
• Expertise in Microsoft Azure Platform - Azure Functions, Application Gateway, API Management, Redis Cache, App Services, Azure Kubernetes, CosmosDB, Azure Search, Azure Service Bus, Function Apps, Azure Storage Accounts, Azure KeyVault, Azure Log Analytics, Azure Active Directory, Application Insights, Azure SQL Database, Azure IoT, Azure Event Hubs, Azure Data Factory, Virtual Networks and networking.
• Strong SQL Server expertise and familiarity with Azure Cosmos DB, Azure (Blob, Table, queue) storage, Azure SQL etc
• Experienced in Test-Driven Development, unit testing libraries, testing frameworks.
• Good knowledge of Object Oriented programming, including Design Patterns
• Cloud Architecture - Technical knowledge and implementation experience using common cloud architecture, enabling components, and deployment platforms.
• Excellent written and oral communication skills, along with the proven ability to work as a team with other disciplines outside of engineering are a must
• Solid analytical, problem-solving and troubleshooting skills
Desirable Skills:
• Certified Azure Solution Architect Expert
o Microsoft Certified: Azure – Fundamentals Exam AZ-900
o Microsoft Certified: Azure Administrator – Associate Exam AZ-104
o Microsoft Certified: Azure Developer – Associate Exam AZ-204
o Microsoft Certified: DevOps Engineer Expert (AZ-400)
o Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Good understanding of software architecture, scalability, resilience, performance;
• Working knowledge of automation tools such as Azure DevOps, Azure Pipeline or Jenkins or similar
Roles & Responsibilities
• Defining best practices & standards for usage of libraries, frameworks and other tools being used;
• Architecture, design, and implementation of software from development, delivery, and releases.
• Breakdown complex requirements into independent architectural components, modules, tasks and strategies and collaborate with peer leadership through the full software development lifecycle to deliver top quality, on time and within budget.
• Demonstrate excellent communications with stakeholders regarding delivery goals, objectives, deliverables, plans and status throughout the software development lifecycle.
• Should be able to work with various stakeholders (Architects/Product Owners/Leadership) as well as team - Lead/ Principal/ Individual Contributor for Web UI/ Front End Development;
• Should be able to work in an agile, dynamic team environment;
Creating detailed, comprehensive and well-structured test plans and test cases Estimating, prioritizing, planning and coordinating testing activities
We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.
QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)
The QA engineer role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we’d like to meet you.
Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.
Responsibilities
Review requirements, specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities Design, develop and execute automation scripts using open source tools Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Monitor debugging process results Investigate the causes of non-conforming software and train users to implement solutions Track quality assurance metrics, like defect densities and open defect counts Stay up-to-date with new testing tools and test strategies Requirements
Proven work experience in software development Proven work experience in software quality assurance Strong knowledge of software QA methodologies, tools and processes Experience in writing clear, concise and comprehensive test plans and test cases Hands-on experience with both white box and black box testing Hands-on experience with automated testing tools Solid knowledge of SQL and scripting Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Degree not mandatory , More like good to have
JavascriptNodeJS (Node.js)
React.js
React NativeSwaypay is looking for a detail driven Senior Full Stack Software Engineer with remote startup experience who is comfortable asking “why?”. We want someone who can prioritize well, communicate clearly, and has a track record of delivery and excellent software engineering skills.
You'll work with the team to plan, shape, and build our new product features for both mobile and web. You'll get to use some of the latest technologies in order to build the best product possible.
During your time here, you will get the opportunity to work with most (if not all) of our systems — improving consumer facing products, helping to build the API, improving internal tooling, and simplifying our developer experience.
What you’ll do
- Work closely with other developers, UX designers
- Write and test code to ensure stability while refining as necessary
- Expand existing software and write new software to meet the evolving needs of our key demographics
- Build our mobile and web applications using React Native and React
- Write test cases to ensure product functionality across versions
- Design and implement the overall architecture of the system
- Design, construct, and integrate our API offerings
- Take complete ownership of features/work and deliver end to end
What we’re looking for
- 5+ years of experience building mobile and web applications using modern frameworks
- 2+ years of experience with React Native (mandatory)
- 1+ years of experience with backend technologies such as NodeJS, Golang, or Python
- Understanding of AWS, production deployment, and monitoring tools. K8 / Docker Swarm experience is an added bonus
- Excellent verbal and written communication
- “If it can go wrong – it will go wrong" mindset
- Familiarity with both unit and e2e tests
- Experience with databases (MySQL or other relational database)
You will be a great fit if you
- Are proactive about anticipating needs and solving for them before they become a problem
- Enjoy being part of a highly collaborative environment, including healthy conflict and debate to ensure the best product possible
- Have the ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a team environment
- Value quality
- Enjoy keeping up with the latest release to ensure our products are state of the art
Benefits
- Competitive pay and equity
- Remote-friendly
- Beautiful office in Jaipur (after COVID restrictions lift)
- India team retreats to places like Goa (after COVID restrictions lift)
Angular (2+)React.jsJavaSummary
A techno-project lead within Moonraft holds the responsibility of running a project from a technical and management perspective. The incumbent is expected to have a strong technical know-how and guide and mentor the team on the technical deliverables. In addition to this, a project lead will liase with stakeholders, not limited to clients, to ensure a successful delivery of the project.
Responsibilities
Identifying, assessing and implementing next-gen product solutions; liaising with business partners to unearth needs and requirements
Coordinate with internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Develop a detailed project plan to track progress and report and escalate to management as needed
Define the Development framework, reusable templates based on the organisation repository and past experience and provide guidance to the team in coding as per design
Manage the work allocation to the teams.
Analyse requirements for feasibility with regards to implementation and work closely with the
solution architect/technical architect on the framework, technology stack
Take a hands-on approach in projects to be able to pitch in at various stages of the project from
a technical perspective.
Manage the relationship with the client and all stakeholders
Perform risk management to minimise project risks
Create and maintain comprehensive project documentation
Mentor team members in project teams with respect to product and domain skills on projects.
Work towards training the teams on relevant skills for the project and conduct 1:1, seek feedback
and address concerns.
Qualification and Experience
BE degree with 4 to 6 yrs of experience in IT sector and at least 1 yr experience in leading teams and managing projects.
Requirements
Strong communication, problem-solving and decision-making skills with ability to effectively communicate . Ability to build strong collaborative business relationships
Ability to negotiate and apply skills to exercise influence over others decisions without express authority and influence change
Demonstrated experience in project management and building project plans and presentations Solid understanding of product pricing and financial concepts. Ability to think both tactically and
strategically
Strong technical understanding and foundation is a must
Ability to take complete ownership of the assigned task or project. Experience in Stakeholder management.
About Moonraft
We are here to advance the human experience through design-driven innovation. Design, to us, is all about creating new meanings, while art is about self-expression and emotive appeal. Bringing these two creative disciplines together and operating at their intersection with business and technology, we drive business innovations with differentiating customer experience. We place the human at the centre, bringing quantitative and qualitative techniques together to develop consumer insights. Our techno-creative team, bridging consumer insights, business understanding, and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is just an event recognised in hindsight when a number of trial-and-error attempts spark off a breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we do. As the name says, we are Moonraft Innovation Labs, driving innovation through experimentation.
"Rafters", who inhabit Moonraft, recognize ideas as the boss. They live by imagination, simplicity, and speed. Our egalitarian culture and environment are designed for rafters to thrive and deliver elegant solutions for complex problems.
Primary Responsibilities
- Full understanding of the PIM data model
- Create conceptual data models, data flow documentation and user workflow processes
- Complete analysis needed to normalize and harmonize data attributes for the PIM and Data Governance tool
- Support needed for data governance documentation such as data dictionary and data lineage
- Lead discovery meetings with business owners to evaluate current PIM system and processes to document a recommended solution design of PIM for stakeholder review
- Document business requirements for data attributes, taxonomy, hierarchy, workflow and procedures in the PIM
- Leveraging agreed to solution design to configure the PIM system with the needed attributes, business rules, validations and workflow to ensure the business need is satisfied
- Define test cases and develop and execute test plans
- Identify and communicate the level of effort associated to new requirements that are received to be leveraged to establish release schedule for new demand
Minimum Requirements
- Bachelor's degree required
- 2-3 years' relevant experience required; 5- 7 years' work experience preferred
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon