Cutshort logo
Capgemini logo
Process Associate
Process Associate
Capgemini's logo

Process Associate

Agency job
1 - 5 yrs
₹1L - ₹3.3L / yr
Kolkata
Skills
Customer Support
Help desk
contact center
inbound calls
outbound calls
call center
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Capgemini

Founded :
1967
Type :
Services
Size :
100-1000
Stage :
Profitable

About

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Read more

Connect with the team

Profile picture
Madhuri V
Profile picture
Ashish Jain
Profile picture
Aniket Ingle
Profile picture
Rajiv Ryan
Profile picture
Jonas Prasanna
Profile picture
Vatsal Raval
Profile picture
Rajitha M
Profile picture
Ankita Gupta
Profile picture
Akberali Engineerr
Profile picture
Rocky Pimplapure
Profile picture
Ravikant Chourey
Profile picture
Apoorva Gupta
Profile picture
Nidhi Arya
Profile picture
Krupa Nadagouda

Company social profiles

bloginstagrampinterestlinkedintwitterfacebook

Similar jobs

DailyObjects
Gurugram
3 - 5 yrs
₹5L - ₹10L / yr
Product design
Design thinking

DailyObjects is a design-led, “Make in India” lifestyle and tech-accessory brand creating products that combine aesthetic craftsmanship, thoughtful design, and everyday functionality. We design across categories including bags, wallets, and tech accessories, and are redefining what modern Indian design stands for. We’re now looking for a Bag Designer to join our growing design team and create innovative, functional, and visually striking bags that align with the DailyObjects design ethos.


Role:

As a Bag Designer at DailyObjects, you’ll be responsible for conceptualizing and developing bag collections across categories — from everyday carry and travel to lifestyle accessories. You’ll collaborate closely with production and merchandising teams to translate creative ideas into market ready products that reflect our brand’s design language.


Key Responsibilities:

1) Conceptualize and design new bag collections aligned with brand identity and market trends.

2) Develop sketches, technical drawings, and prototypes with detailed specifications for materials, trims, and construction.

3) Research and forecast fashion, lifestyle, and functional trends in bags and accessories.

4) Work closely with sourcing, sampling, and production teams to ensure design feasibility and quality execution.

5) Create mood boards, color stories, and material boards for seasonal collections.

6) Collaborate with the marketing and retail teams to align product storytelling with design intent.

7) Manage multiple design projects, ensuring timely delivery from concept to sample approval.

8) Stay up to date with emerging D2C, lifestyle, and travel accessory trends to bring innovation into the product range.


Skills & Experience Required:

1) 3+ years of experience in bag design, preferably with lifestyle or D2C brands.

2) Strong portfolio demonstrating design process, material understanding, and finished product execution.

3) Education from a leading design institute such as NIFT, NID, Srishti, Symbiosis, MIT, IIT Guwahati, UID, or Pearl.

4) Experience with brands like Mokobara, Samsonite, VIP, Nasher Miles, or similar categories is a strong plus.

5) Proficiency in Adobe Illustrator, Photoshop, CorelDRAW, or other design and

rendering tools.

6) Strong sense of form, color, proportion, and utility.

7) Knowledge of bag construction techniques, pattern making, and material sourcing.

8) Excellent collaboration and communication skills, ability to work cross functionally with design, product, and production teams.


Read more
Snaphyr
Snaphyr
Agency job
via SnapHyr by MUKESHKUMAR CHAUHAN
Noida
4 - 6 yrs
₹5L - ₹12L / yr
Game Design
Design thinking
Illustration
Graphic Designing
skill iconAdobe Illustrator
+2 more

🎨 Senior Illustrator – Game Design


Do you dream of creating magical worlds where kids learn while they play?


We’re looking for a Senior Illustrator – Game Design to bring creativity, imagination, and fun to life through original illustrations, animations, and game concepts for our global mobile learning and gaming platforms.

If you love designing for young minds and want to make screen time smarter, playful, and impactful, this role is for you!


🌟 What You’ll Do

  • Create original artwork, illustrations, and animations for mobile learning and gaming platforms.
  • Blend hand-drawn and digital art to design engaging backgrounds, characters, and assets.
  • Develop and modify characters to meet product requirements.
  • Prepare initial drafts and iterate based on feedback from product, design, and engineering teams.
  • Collaborate with in-house and external animators to ensure top-quality characters and animations are delivered on time.
  • Stay updated on the latest design tools, techniques, and trends.


🧩 What We’re Looking For

  • Proven experience as an Illustrator, Game Designer, or similar role.
  • Strong portfolio of completed illustrations across different styles.
  • Ability to conceptualize game design concepts that engage and inspire kids.
  • Proficiency in Photoshop, Adobe Illustrator, and knowledge of animation principles.
  • Excellent drawing skills, both by hand and digital.
  • Strong eye for detail, aesthetics, and storytelling.
  • Experience in children’s games is a plus.


🤝 What Makes You a Great Fit

  • Collaborative and reliable, with the ability to meet deadlines.
  • Self-driven, responsible, and curious to learn.
  • Passionate about design and learning.
  • Strong English communication skills, written and spoken.


🚀 What We Offer

  • Great People & Culture: Work with a high-performance team built on teamwork, accountability, and mutual respect.
  • Growth & Development: Enjoy continuous training, upskilling opportunities, and a people-first vacation policy.
  • Family-Friendly Benefits: Paid maternity and paternity leave for a healthy work-life balance.
  • Purpose & Impact: Be part of a mission to disrupt how children learn by turning screen time into fun, active learning.


📩 Ready to design the future of learning through play? Apply now and let your creativity inspire the next generation!

Read more
Midas Minds
Midas Minds
Posted by Midas Minds
Delhi, Noida
3 - 5 yrs
₹5L - ₹11L / yr
skill iconNextJs (Next.js)
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconMongoDB
skill iconExpress

* Good knowledge of Node.js/ NextJS, Express.js, React and MongoDB

* Need a clear understanding of JavaScript and Typescript.

* Excellent grasp of data structures and designing and developing REST APIs.

* Good skills of either RDBMS (e.g. MySQL or PostgreSQL) or NoSQL (MongoDB or equivalent).

* Must have at least 3 years’ experience in MERN Stack development.

* Experience in developing responsive web applications.

* Good communication skills.

* Sound understanding of Agile and Scrum methodologies and ability to participate in local and remote Sprints.

* Good grasp of UI / UX concepts.

* Should have experience in using Git and VSCode.

* Knowledge of AWS, Azure, CI / CD, Gitflow, shell scripting will be considered positively.

Read more
Green Mobiles
Sumanth Lingala
Posted by Sumanth Lingala
Bengaluru (Bangalore)
2 - 5 yrs
₹2.5L - ₹3.5L / yr
Tally
Microsoft Office
Microsoft Excel
Microsoft Dynamics NAV
  • Maintain all records like Vouchers, Receipts, Bills, and Payments.
  • Bank Reconciliation, Payment Collection.
  • Monthly GST Working.
  • Reconciliation of Sundry Debtors & Creditors
  • Payment follows up by Telephonic & mailing
  • Daily Stock maintains.
  • Handling petty Cash Records.
  • Maintain Sales Purchase Registers & Keep in Software properly
  • Banking works like a Cheques issue for clearing Cash Deposit, NEFT, and RTGS
  • Handling Day-to-Day Accounting
  • Prepare Salary Statement, PF Account, Worker Salary, daily wages for Worker
  • Finalization of Accounts, Statement of Accounts, Debtors Controls Accounts, Balance sheet Statement, Consumption Charts, Trial Balance, Fixed Assets.
  • Tally Erp, Microsoft NAV ERP


Read more
Kopuram Chits Pvt Ltd
Shamshutheen J
Posted by Shamshutheen J
Chennai
1 - 3 yrs
₹1L - ₹3L / yr
Content Writing
Content Management System (CMS)
Proofreading
Blogging
Blog management
+2 more

Research industry-related topics (combining online sources and studies)


Write clear marketing copy to promote our products/services


Prepare well-structured drafts using Content Management Systems

Proofread and edit blog posts before publication


Coordinate with marketing and design teams to illustrate articles


Conduct simple keyword research and use SEO guidelines to increase web traffic


Promote content on social media


Identify customers’ needs and gaps in our content and recommend new topics


Ensure all-around consistency (style, fonts, images, and tone)


Should be able to write content in Tamil and English 


Immediate joiners

Read more
Callaway Digitech
Sivadeepa Challa
Posted by Sivadeepa Challa
Hyderabad
11 - 16 yrs
₹19L - ₹30L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+4 more

Job Description:

Your Responsibilities! 

• Development of C#, .NET and Java applications and web applications in the field of Product Lifecycle Management (PLM) and Product Information Management (PIM)

• Design and development of interfaces for our application software

• Continuous improvement of the software used after consultation with our users

• Support for the replacement of legacy applications by SAP and other standard software solutions

• Software documentation, creation of test scenarios and execution of release cycles

Required Skills: 

• Successfully completed (Bachelor's) degree with a focus on computer science or equivalent professional experience

• Knowledge of the programming languages C#, .NET

• Knowledge of SQL and database applications such as Microsoft SQL or ORACLE

• Good analytical skills, result-oriented, problem solving, execution focused person

• Business fluent English, German would be an advantage

Even better if you have:

• Knowledge of PLM software and the PLM process would be a plus

• Experience in an agile development and/or DevOps environment

• Experience with Atlassian stack Jira/Bitbucket/Bamboo would be a plus

Read more
Insurance Company
Insurance Company
Agency job
via MNR Solutions by Neeraj Shukla
Hyderabad
3 - 8 yrs
₹10L - ₹15L / yr
Duck Creek
skill icon.NET
ASP.NET
skill iconXML
XSL

Duck Creek Platform in general, agile/scrum, change orientation and effective communication :

  • Responsible for development of complex configuration in Duck Creek application
  • Work with Business and subject matter experts to gather and validate the requirements
  • Work with development lead on designing solutions
  • Provide guidance or mentorship to the team where applicable
  • Provide inputs to testing scope and review artifacts
  • Provide support to test events and support elevate activities
  • Identify, escalate and mitigate challenges in delivery both from technical and functional stand point.
  • Designs, develops, troubleshoots, debugs, and implements Duck Creek Rating & Policy to build new insurance products and lines of business that meet all business & technical requirements
  • Integrates applications with backend databases, third party API's and other Data sources.
  • Researches, tests, builds and coordinates the integration of new products and services per business requirements.
Responsible for Designing solutions in core Duck Creek application components, e,g Example Server, Express, TransACT, Forms Engine, User Admin, Author etc
Read more
Lister Technologies
at Lister Technologies
8 recruiters
Vignesh Paramasivam
Posted by Vignesh Paramasivam
Remote, Chennai, Coimbatore, Mysore, Kochi (Cochin)
7 - 12 yrs
₹18L - ₹25L / yr
skill iconJava
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconReact Native
skill iconAmazon Web Services (AWS)
+1 more
Essential Skills:
- Atleast 5 Years of relevant experience in Serverless Microservice developerment in AWS with strong Java technologies and frameworks like Spring, Hibernate etc.,
- Atleast played the role of Lead or above for 2 years,
- Strong Javascript expertise with exprience in JS heavy (ReactJS, NodeJS, NextJS etc) application developement.
- Solid experience with AWS serverless functions.
- Experience on Java (API) suite and web frameworks.
- Expertise around extending AWS core functionalities and extensively customizing it.
- Experience with Continuous Integration and Automated test execution and building tools such as Jenkins, Hudson, Selenium or Maven,
- Experience in leading an Agile development team.
- Excellent communication skills.
- Certification in AWS as Solution Architect is preferred.
- Understanding of e-Commerce domain is good to have.

Role Description:
- Design, develop and maintain application architectures that support clients business requirements.
- Work with project managers and leadership team to ensure that all project deliverables are delivered on time with high quality.
- Work collaboratively with cross functional teams; QA, UX, etc
- Assist in deploying applications to Dev, QA, Production environments and migrations.
- Optimize application performance, scalability and security.
- Provide strong leadership skills, including the ability to facilitate team and client meetings effectively
- Independently lead the estimation effort for a project
- Lead global Agile development teams and perform code reviews.
Read more
Grappus
at Grappus
5 recruiters
Harshith PD
Posted by Harshith PD
NCR (Delhi | Gurgaon | Noida)
4 - 8 yrs
₹8L - ₹15L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more

About us:

 

Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.

 

People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.

 

We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us

 

Learn more about us: https://grappus.com/">https://grappus.com/

 

About the role:

We are seeking a Senior Java Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code.

 

What we’d like to see:

  • Ability to write elegant and readable code
  • Excellent problem solving skills and love technical challenges
  • Comfortable working in a team-oriented and collaborative environment
  • Strong understanding of Agile and Lean software development processes and practices
  • Stays plugged into emerging technologies/industry trends and applies them proactively
  • Knowledge of software best practices, like test driven development and continuous integration

 

Must Have:

  • BE/BTech in Computer Science or a related field or equivalent practical experience

  • 2+ years of software development experience including deep, hands on experience in building back end applications using Java and Spring ecosystem
  • Strong command over core Java:
    • Understands the application of java best practices including logging & exception handling
    • Familiar with the Java Concurrency model
    • Understands Java collections, generics and java 8 based functional programming features
  • Has extensively used the Spring ecosystem:
    • Spring Boot
    • HTTP/REST API development
    • Spring Data (JPA)
    • ORM tools like Hibernate (can fine tune mappings for performance)
    • Unit and integration testing facilities of Spring Boot
  • Experience coaching and mentoring junior developers
  • Aggressive problem diagnosis and creative problem solving skills and client handling skills
  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
  • Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
  • Implemented CI/CD in any of the projects done and experience with Test Driven Development

 

Nice to Have:

  • Understanding of API Development best practices
  • Knowledge of Kubernetes/Docker and Devops
  • Some or all of these AWS services: EC2/ECS; lambda; SQS/SNS; API Gateway, Cognito; Elastic Search
  • Has contributed to the development or enhancement of CI/CD pipelines in a previous project
  • Contributed in the creation of end-end automation tests (functional or non-functional)
  • Has designed relational databases; conversant with SQL
  • Personal projects or contributions to the open source community
  • Strong organizational skills to juggle multiple tasks within the constraints of timelines
  • Team player (those great personality types that people love to work with)
  • Great communication skills
Read more
Mobigossip Infotech Pvt Ltd
Rishi Tyagi
Posted by Rishi Tyagi
NCR (Delhi | Gurgaon | Noida)
7 - 10 yrs
₹7L - ₹12L / yr
Web Services REST/Soap)
Jave Persistance API JPA)
Software Design
Hibernate (Java)
Java Server Faces (JSF)
+3 more
Job Description – Technical Architect Title: J2EE Technical Architect Experience: 7-10 Years Work Location: Gurgaon Domain : Telecom/VAS Salary : 8-12L/A Mandatory Skills: J2EE Expert overall 7-10 years of experience and with 5-7 years of experience in designing and development of Telecom/Vas products using Spring MVC Framework, JPA,JSF and Hibernate, System design for handling high volume of traffic. Knowledge of ad-Network functionality and process , Well-versed with middleware, Architectural Frameworks and Patterns , Design Patterns, and is expected to have executed at least two projects involving substantial architecture/design challenges, in the role of an architect/designer, knowledge of open source frameworks &tools , UNIX and various application servers is highly desirable. Technical Qualifications: • Strong technical credentials, with at least 3-5 years of experience managing software development teams, ideally with some hands-on architectural or distributed systems experience special • Strong understanding of web standards, front-end web programming, and modern client-side engineering. • Experience with Core Java & J2EE technologies along with exposure in web & app server management. • Mastery of the tools of the trade, including a variety of modern programming languages (Java, JavaScript, C/C++) and open-source technologies (Spring MVC Framework, Hibernate) • Strong technical skills which include a thorough understanding of application design, data communications, and user interface design. • Proven track record of supporting Middleware solutions and linked technologies • Expert knowledge of at least two or more Middleware products (E.g. Jboss Application Server, Weblogic, Tomcat, Http Server etc.) • Experience with end-to-end highly integrated system technologies • Good UNIX knowledge, including scripting. • Strong analytics skills • Sound problem resolution, judgment, negotiating and decision-making skills are needed. • Excellent written and verbal communication skills are required, with experience conducting meetings, coupled with the ability to develop and provide presentations. • Proven ability to lead a team of technical staff members to the successful delivery of a software product.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos