Cutshort logo
Capgemini logo
Process Associate
Process Associate
Capgemini's logo

Process Associate

Agency job
1 - 5 yrs
₹1L - ₹3.3L / yr
Kolkata
Skills
Customer Support
Help desk
contact center
inbound calls
outbound calls
call center
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Capgemini

Founded :
1967
Type :
Services
Size :
5000+
Stage :
Profitable

About

A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
Read more

Connect with the team

Profile picture
Madhuri V
Profile picture
Ashish Jain
Profile picture
Aniket Ingle
Profile picture
Rajiv Ryan
Profile picture
Jonas Prasanna
Profile picture
Vatsal Raval
Profile picture
Rajitha M
Profile picture
Ankita Gupta
Profile picture
Akberali Engineerr
Profile picture
Rocky Pimplapure
Profile picture
Ravikant Chourey
Profile picture
Apoorva Gupta
Profile picture
Nidhi Arya
Profile picture
Krupa Nadagouda

Company social profiles

bloginstagrampinterestlinkedintwitterfacebook

Similar jobs

Product and Service based company
Product and Service based company
Agency job
via Jobdost by Sathish Kumar
Hyderabad, Ahmedabad
4 - 8 yrs
₹15L - ₹30L / yr
skill iconAmazon Web Services (AWS)
Apache
Snow flake schema
skill iconPython
Spark
+13 more

Job Description

 

Mandatory Requirements 

  • Experience in AWS Glue

  • Experience in Apache Parquet 

  • Proficient in AWS S3 and data lake 

  • Knowledge of Snowflake

  • Understanding of file-based ingestion best practices.

  • Scripting language - Python & pyspark

CORE RESPONSIBILITIES

  • Create and manage cloud resources in AWS 

  • Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies 

  • Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform 

  • Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations 

  • Develop an infrastructure to collect, transform, combine and publish/distribute customer data.

  • Define process improvement opportunities to optimize data collection, insights and displays.

  • Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible 

  • Identify and interpret trends and patterns from complex data sets 

  • Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders. 

  • Key participant in regular Scrum ceremonies with the agile teams  

  • Proficient at developing queries, writing reports and presenting findings 

  • Mentor junior members and bring best industry practices.

 

QUALIFICATIONS

  • 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales) 

  • Strong background in math, statistics, computer science, data science or related discipline

  • Advanced knowledge one of language: Java, Scala, Python, C# 

  • Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake  

  • Proficient with

  • Data mining/programming tools (e.g. SAS, SQL, R, Python)

  • Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum)

  • Data visualization (e.g. Tableau, Looker, MicroStrategy)

  • Comfortable learning about and deploying new technologies and tools. 

  • Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines. 

  • Good written and oral communication skills and ability to present results to non-technical audiences 

  • Knowledge of business intelligence and analytical tools, technologies and techniques.

Familiarity and experience in the following is a plus: 

  • AWS certification

  • Spark Streaming 

  • Kafka Streaming / Kafka Connect 

  • ELK Stack 

  • Cassandra / MongoDB 

  • CI/CD: Jenkins, GitLab, Jira, Confluence other related tools

Read more
Gurugram
2 - 3 yrs
₹10L - ₹12L / yr
skill iconJavascript
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconPython
skill iconGo Programming (Golang)
+4 more

Key Responsibilities


We are looking for a full stack developer who shall be responsible for implementation of software related projects of the firm. This will involve:

–        Understanding existing services of the Company, the requirements of the project and be able to build the back-end coding structure along with front end dashboard, UI / UX for the full project. The person should be capable of building flexible coding to incorporate various user requirements, carry out user acceptance testing, fix bugs within agreed timelines.

–        Dashboard Development: Swiftly conceptualizing, designing, and developing visually engaging and functional dashboards tailored to meet the firm's specific requirements within stringent timelines.

–        Collaborative Approach: Work closely with stakeholders’ other team members, to understand dashboard requirements and ensure alignment with business objectives.

–        API Integration: Explore and integrate dashboard APIs where applicable to enhance functionalities or enable custom integrations for a more comprehensive dashboard experience.


Key Skills Required

–      Front-end Technologies: Proficiency in HTML, CSS, JavaScript, and expertise in UX/UI principles to enhance dashboard user interfaces and ensure responsiveness.

–      Strong Backend Development Skills: Proficient in at least one backend language and understanding of backend frameworks to facilitate data integration and backend functionalities for dashboards.

–      Strong SQL Skills: Ability to efficiently extract, manipulate, and analyze data using SQL queries from various databases to integrate into the dashboards.

–      Dashboard Development Experience: Prior experience in rapid dashboard development, including designing, developing, and deploying dashboards within accelerated timelines.

–      Being able to work independently, understand industry landscape and come up with innovative solutions to tackle various issues. 

Read more
A Renewable Energy Company based out of Noida
A Renewable Energy Company based out of Noida
Agency job
via Merito by Merito Talent
Noida
2 - 8 yrs
Best in industry
Business Development
Sales
Sales strategy
Team Management
Analytical Skills

About Us 


One of India's leading Renewable Energy Consultants, working with large commercial and Industrial clients and helping them choose the right Renewable Energy solution for them.


Job Profile Manager / Senior Manager– Strategy & Business Development, Renewable Energy


Qualification 


• MBA –from a reputed B school or comparable qualification with 3-8 years of experience either in B2B sales or Renewable Energy Consulting 


Office Location: Noida


Who we’re looking for


• We’re looking for a unicorn – the best of the best.

• Someone who lives, breathes, eats, sleeps, and dreams of Renewable Energy and consultative selling process.

• Someone who has a fire in their belly for business development and can expand a region single-handedly

• Someone who will be at the front of the company and can drive sustainable financial growth by boosting sales and forging strong relationships with clients

• Someone who is charged up to contribute and take ownership

• Someone who can crush their targets - Deliver and exceed their own goals


Responsibilities Strategize in Business Models and Business Plans


• Work with higher management in formulating business strategies

• Research for new markets and know-how of the renewable industry

• Assist and strategize in new products & services

• Making business plans and financial models


Generating Enquiries and Sales Meetings


• Prepare for meetings/calls via structured research about the target client 

• Having effective sales meetings/calls in order to:

• Understand the renewable energy requirement of the client

• Position the company as their preferred Renewable Energy advisor and the best choice for the client


Sales Proposals/Transaction Management


• Create presentations based on the client’s requirements

• Coordinate with the Business Partners to generate proposals


Deal Closure/Sales Conversion


• Negotiate win-win deals

• Maintain profitability index as per management guidelines


Team Management


• Develop entry-level staff into valuable salespeople

• Accountable for achieving its own as well as its team sales target


Candidate Profile 


• Should have good business analytical skills

• Proficient in financial model skills

• Should have excellent skills in office tools like Excel, PowerPoint, etc.

• Should have excellent Communication Skills and be a team player

• Should be a go-getter, focused, ambitious, sales expert and driven to succeed, result orientated, hungry for growth


Perks & Benefits 


• An absolute action-packed, fun, and demanding workplace lets us thrive in a team-based environment with passion, fun, pride, and teamwork as our core values.

• Other than fixed compensation, we offer attractive (equivalent to 80% of the salary) quarterly performance incentives, team outings, and an international trip for the star performers


Read more
SkillDeck
at SkillDeck
1 recruiter
Namrata Choudhary
Posted by Namrata Choudhary
Remote only
1 - 7 yrs
₹3L - ₹6L / yr
Sales
Sales management
Business Development
Communication Skills
Effective communication
+1 more
As a Corporate Sales Manager, you will be responsible for developing and implementing strategies to drive revenue growth and achieve targets within the corporate sector. In this role, you will work closely with the corporate sales team to identify and pursue new business opportunities, create and maintain strong relationships with key decision-makers in the corporate sector, and effectively negotiate and close deals.

To be successful in this role, you should have a proven track record in sales, excellent communication and negotiation skills, and the ability to work in a fast-paced environment. You should also be highly organized and able to manage to close deals with corporate.

Additional responsibilities may include:
-Setting and achieving sales targets
-Developing and implementing sales plans and programs
-Analyzing market trends and identifying new business opportunities
-Targeting and implementing new client base along with corporates and colleges
-Training and coaching team members to ensure their success

If you are a results-driven individual with a passion for sales and a desire to succeed, we encourage you to apply for this exciting opportunity.
Read more
Prasa Infocom Power Solution
Rujuta Jamadade
Posted by Rujuta Jamadade
Pune
3 - 5 yrs
₹3L - ₹4L / yr
Presales
SAP
Tender management

Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers, Prasa has portrayed itself as the leading solution provider for mission critical infrastructure.

 

Responsibilities:

  • Searching new tenders, screening tender documents and analyzing the eligibility to participate for the tender.
  • Understanding tender documents, preparing synopsis and sharing it with management.
  • Uploading the tender documents online & final submission of tender or bid.
  • Responsible for drafting proposals for various projects in coordination with other departments.
  • Preparation of pre-bid queries and regular follow up with the concerned departments.
  • Making quotations, checklist for all type of tenders
  • Preparing bid documents and getting it validated by the management.
  • Submitting tender documents online (and physically if required).
  • Maintaining records in the system

 

Requirements:

  • Completed BE/BTech in Electrical
  • 3-5 years experience
  • Must be in Pune and comfortable to work from office in Kothrud
  • Knowledge about datacenter industry (preferred)
  • Experience with SAP system (preferred)
Read more
US Based MNC
Agency job
via XL Recruiters by Ritika Ahluwalia
Pune
12 - 18 yrs
₹18L - ₹45L / yr
skill iconReact.js
skill iconJavascript
Technical Architecture
The Application Architect is responsible for actively engaging in and leading the architecture in their
assigned domain(s) by collaborating with solution architects, product managers, and software engineers.
This position will be actively involved with implementing software solutions that meet project needs.
Responsible to design and implement solutions for the assigned domain areas
Read more
Equal Experts
at Equal Experts
13 recruiters
Pratap R V
Posted by Pratap R V
Remote, Bengaluru (Bangalore)
3 - 7 yrs
₹20L - ₹30L / yr
skill iconReact.js
skill iconJavascript
Fullstack Developer
skill iconJava
skill iconNodeJS (Node.js)
+2 more

Equal Experts is a community of talented experienced software development consultants, specializing in agile Delivery. A place where you are a polyglot, working alongside the client, enabling them, and adding real value to their products. A world where you are working with great, like-minded people, while you learn new technology on the go and implementing the best practices.

What do we do on our regular day at EE?
  • We indulge in all things that would excite you!!
  • Work on large-scale, custom distributed software systems using Java, Scala, Node
  • MongoDB, JavaScript (AngularJS, ReactJS), and the likes
  • We work almost exclusively on customer site providing a mix of delivery and consulting
  • services, so you'll be flexible about travel
  • Employ Agile development including task estimation, test automation, deployment automation
  • and Continuous Integration to improve overall execution speed and product quality
  • Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where
  • your talent is valued over a designation or title
  • Spread the word about best practices in software development inside and outside Equal Experts community like Expert Talks

What we look for in you?
  • Hands-on development and delivery experience with HTML5, CSS3, JavaScript, bootstrap,
  • Hands-on experience in ReactJS & related tech stack
  • A strong Javascript foundation and clear understanding of Javascript classes, prototype-based inheritance, modules, etc.
  • Ability to convert the UI designs into fully functional interactive prototypes.
  • Experience in PSD to Html Conversion with Responsive design
  • Knowledge in developing UI software interacting/interfacing with Browsers
  • Good understanding of Agile methodologies
  • Awareness of current trends and best practices in the front-end community.
  • Passion for software engineering and craftsman-like coding prowess
  • Great OO skills, including strong design patterns knowledge
  • Experience working with Agile, TDD, Lean, and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)
  • Enthusiastic to work collaboratively with people and sharing your ideas to solve real business
Read more
Melior Concepts
at Melior Concepts
1 recruiter
Surinder Kaur
Posted by Surinder Kaur
Mumbai, Vashi, Nashik
2 - 3 yrs
₹2L - ₹4L / yr
Search Engine Marketing (SEM)
Search Engine Optimization (SEO)
PPC
skill iconData Analytics
Project budget
+2 more

Responsibilities and Key Accountabilities:

• Executing tests, collecting and analysing data, identifying trends and insights in order to

achieve maximum ROI in paid search campaigns

• Tracking, reporting and analysing website analytic, pay-per-click (PPC) initiatives and

campaigns

• Managing campaign expenses, staying on budget, estimating monthly costs and reconciling

discrepancies

• Taking the overall ownership of the allocated accounts in term of initial research of

Keywords and Targeting, Account setup, Ad writing, Campaign setup, Campaign

Optimization, Campaign reports and Client and Internal Team Co-ordination

• Punctual and Disciplined towards the Work and Office Etiquette's

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a

bachelor's degree program or equivalent degree in a field of study related to the job.

• Google AdWords Certified Years of Relevant Work Experience: Minimum 2 years

Knowledge, Skills, Abilities and Competencies:

• Proven experience in managing PPC campaigns across Google, and Social Media Platforms

• Knowledge of performance marketing, conversion, and online customer acquisition

• Up-to-date with the latest trends and best practices in search engine marketing

• Experience with website analytics tools (e.g., Google Analytics)

• Strong analytical skills and experience generating SEM reports

• Familiarity with A/B and multivariate experiments

• Working knowledge of HTML, CSS, and JavaScript development and constraints

• Excellent writing skills

Read more
NACTUS India Services Pvt Ltd
Remote, Mumbai
3 - 5 yrs
₹5L - ₹7L / yr
Artificial Intelligence (AI)
skill iconMachine Learning (ML)
Software Development
skill iconPython
skill iconC++

Nactus is at forefront of education reinvention, helping educators and learner’s community at large through innovative solutions in digital era. We are looking for an experienced AI specialist to join our revolution using the deep learning, artificial intelligence.  This is an excellent opportunity to take advantage of emerging trends and technologies to a real-world difference.

 

Role and Responsibilities

  • Manage and direct research and development (R&D) and processes to meet the needs of our AI strategy.
  • Understand company and client challenges and how integrating AI capabilities can help create educational solutions.
  • Analyse and explain AI and machine learning (ML) solutions while setting and maintaining high ethical standards.

 

Skills Required

 

  • Knowledge of algorithms, object-oriented and functional design principles
  • Demonstrated artificial intelligence, machine learning, mathematical and statistical modelling knowledge and skills.
  • Well-developed programming skills – specifically in SAS or SQL and other packages with statistical and machine learning application, e.g. R, Python
  • Experience with machine learning fundamentals, parallel computing and distributed systems fundamentals, or data structure fundamentals
  • Experience with C, C++, or Python programming
  • Experience with debugging and building AI applications.
  • Robustness and productivity analyse conclusions.
  • Develop a human-machine speech interface.
  • Verify, evaluate, and demonstrate implemented work.
  • Proven experience with ML, deep learning, Tensorflow, Python
Read more
Casey Foods
at Casey Foods
7 recruiters
Swati Ray
Posted by Swati Ray
Remote, Cuttack
9 - 15 yrs
₹2L - ₹5L / yr
Sales
Business Development
Channel Sales
Presales
Telesales
+2 more
  • Managing the channel sales of districts coming under your area.
  • Hiring marketing team to manage sales in the respective districts, blocks & panchayats coming under your zone.
  • To oversee sales operation with several counties in a particular geographical location.
  • Reaching the target and goal set of your area.
  • Establishing, maintaining and expanding your customer base.
  • Establishing, maintaining and expanding your customer base
  • Servicing the needs of your existing customers
  • Increasing business opportunities through various routes to market.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos