Cutshort logo
Capgemini logo
Process Associate
Process Associate
Capgemini's logo

Process Associate

Agency job
1 - 5 yrs
₹1L - ₹3.3L / yr
Kolkata
Skills
Customer Support
Help desk
contact center
inbound calls
outbound calls
call center
Position – A3 (Process Associate) – Multiple Opening

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A3

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 1 years to 2 years, especially in Voice process.

 

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

 

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Work Hours:

  • Should be flexible

 

Location: Kolkata

Qualifications / Skills:

  • Verbal communication
  • Phone skills & Listening
  • Reporting & Data entry skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Band: A4

Education, Experience

  • University/college degree is an asset
  • Previous customer service experience of 3 years to 5 years, especially in Voice process.

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Capgemini

Founded :
1967
Type :
Services
Size :
100-1000
Stage :
Profitable

About

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Read more

Connect with the team

Profile picture
Madhuri V
Profile picture
Ashish Jain
Profile picture
Aniket Ingle
Profile picture
Rajiv Ryan
Profile picture
Jonas Prasanna
Profile picture
Vatsal Raval
Profile picture
Rajitha M
Profile picture
Ankita Gupta
Profile picture
Akberali Engineerr
Profile picture
Rocky Pimplapure
Profile picture
Ravikant Chourey
Profile picture
Apoorva Gupta
Profile picture
Nidhi Arya
Profile picture
Krupa Nadagouda

Company social profiles

bloginstagrampinterestlinkedintwitterfacebook

Similar jobs

Moshi Moshi
at Moshi Moshi
3 candid answers
Human Resource
Posted by Human Resource
Gurugram
0 - 1 yrs
₹1.2L - ₹1.4L / yr
Recruitment/Talent Acquisition
Sourcing
Interviewing
Screening
Onboarding
+1 more

About Us: We are not just an AD agency or a creative agency, we are a Communication Company.Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.


Job Role: HR Intern - Talent Acquisition

Experience Level: Fresher

Location: Gurgaon, Karnataka (On-site)


Requirements we seek:

● Good communication and interpersonal skills.

● Attention to detail.

● Availability for 3 months or more.

● Familiarity with fundamental HR concepts (Prior experience in the same domain is a plus).

● Understanding and appreciation for the need to maintain confidentiality when dealing with employee information and HR matters.

● Capability to work collaboratively within a team and contribute positively to the overall team dynamics.


Work Responsibilities:

● Talent Acquisition: End-to-end lateral hiring (Creative and Technical Roles).

● Sourcing: Creating a talent pipeline and employing various sourcing strategies.

● Stakeholder Management: Establishing strong relationships with hiring managers to understand their requirements, align on job specifications, and continuously improve the recruiting process based on feedback.


What’s in it for You:

● Stipend up to 10k.

● A healthy work environment with great mentorship.

● Hands-on experience and exposure to various aspects of HR.

● A supportive and inclusive workplace culture.

● Opportunities for skill development and networking.

● Potential for future career advancement within our organization.

Read more
Snaphyr
Snaphyr
Agency job
via SnapHyr by MUKESHKUMAR CHAUHAN
Pune
3 - 7 yrs
₹25L - ₹45L / yr
skill iconKotlin
06692
Micronaut
Domain-driven design
Microservices
+2 more

🚀 We’re Hiring: Software Development Engineer (Backend) | Onsite in Pune


We’re currently hiring for our client – a high-growth fintech company backed by top global investors with $14M+ raised.


Our client is on a mission to simplify the CFO stack for fast-growing businesses. From smart corporate cards to automated vendor payments and streamlined procurement, they empower companies across industries to transform financial chaos into clarity.


Now, they are looking for a passionate Backend Engineer to join their Engineering team in Pune (onsite).


🔹 What You’ll Do

  • Design, build, and maintain scalable backend systems using Kotlin, Micronaut & Spring Cloud
  • Collaborate with engineers to ensure reliability, security & performance
  • Write clean, test-driven code with unit tests & TDD
  • Contribute to new features, integrations & backend architecture
  • Work on microservices, event-driven systems, and clean architectures


🔹 What We’re Looking For

  • 3+ years of experience in backend development with Kotlin, Micronaut, Spring Cloud (or similar)
  • Strong grasp of unit testing & TDD
  • Exposure to DDD, CQRS, Clean/Hexagonal Architecture, Microservices, Multi-tenancy, Event Sourcing is a big plus
  • Problem-solving mindset with strong analytical skills
  • Excellent team player with clear communication


🔹 Bonus Points

  • Experience in fintech or B2B spend management
  • Familiarity with Azure, Docker, Kubernetes


📍 Location: Pune, Maharashtra (Onsite)


If you’re excited about solving complex engineering challenges in fintech and want to build products that make an impact, we’d love to connect!

Read more
Adesso India
Adesso India
Agency job
via HashRoot by Deepak S
Remote only
6 - 20 yrs
₹10L - ₹25L / yr
skill iconJava
skill iconSpring Boot
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
+4 more

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.


Job description

As part of our dynamic international cross-functional team you will be responsible for the design, development and deployment of modern high quality software solutions and applications as an experienced and skilled Full-stack developer. 


Responsibilities:

Design, develop, and maintain the application 

Write clean, efficient, and reusable code

Implement new features and functionality based on business requirements

Participate in system and application architecture discussions

Create technical designs and specifications for new features or enhancements

Write and execute unit tests to ensure code quality

Debug and resolve technical issues and software defects

Conduct code reviews to ensure adherence to best practices

Identify and fix vulnerabilities to ensure application integrity

Working with other developers to ensure seamless integration backend and frontend elements 

Collaborating with DevOps teams for deployment and scaling


Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Utilities / Energy domain is appreciated.

Strong experience with Java (Springboot), AWS / Azure or GCP, GitLab and Angular and / or React. Additional technologies like Python, Go, Kotlin, Rust or similar are welcome

Excellent problem-solving and debugging skills. 

Strong communication and collaboration abilities to work effectively in a team environment.


Skills & Requirements

Java, Spring Boot, AWS, Azure, GCP, GitLab, Angular, React, Python, Go, Kotlin, Rust, Full-stack development, Software architecture, Unit testing, Debugging, Code reviews, DevOps collaboration, Microservices, Cloud computing, RESTful APIs, Frontend-backend integration, Problem-solving, Communication, Team collaboration, Software deployment, Application security, Technical documentation.

Read more
MN $ Cloud Security Based Startup
MN $ Cloud Security Based Startup
Agency job
via Meyrahkee Advisors by Prashant Sharma
Bengaluru (Bangalore)
2 - 4 yrs
₹5L - ₹8L / yr
skill iconPython
skill iconDjango
skill iconFlask
skill iconAmazon Web Services (AWS)
skill iconGit
+3 more
  • Job Description

We are looking for a talented Platform Engineer with a strong background in Python programming and AWS services to join our growing team.


Responsibilities:

  • Contribute to the development and maintenance of our cloud management platform
  • Collaborate with cross-functional teams to define, design, and deliver new features and functionality.
  • Provide technical support and guidance to internal and external stakeholders.
  • Stay up-to-date with the latest industry trends and technologies.

Requirements:

  • A total of 2-4 years of professional experience in developing applications/platforms using Python programming
  • Strong understanding of Object-Oriented Programming, SOLID principles and RDBMS.
  • Demonstrated experience in utilizing AWS services, including Lambda, RDS, and DynamoDB.
  • Strong understanding of cloud computing concepts, infrastructure, and architectural best practices.
  • Experience in using source control systems, such as Git.
  • Excellent problem-solving skills and the ability to debug complex systems.
  • Strong communication skills, both written and verbal, with the ability to work effectively with team members and stakeholders.
  • A constant hunger for learning and staying up-to-date with the latest industry advancements.
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.

Nice to have:

  • AWS Certified Developer – Associate or other relevant AWS certifications.
  • Experience with the AWS Boto3 SDK for Python.
  • Experience with other cloud platforms (Azure, GCP, etc.).
  • Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.


Read more
FunctionUp
at FunctionUp
1 recruiter
Rushikesh Telaghoti
Posted by Rushikesh Telaghoti
Bengaluru (Bangalore)
0 - 1 yrs
₹15000 - ₹20000 / mo
Sales
Sales presentations

Title: Business Development Intern


Company: FunctionUp


Location: Bangalore


About the Role:

We are seeking a highly motivated and driven B2C EdTech Sales Representative to join our growing sales team. In this role, you will be responsible for promoting and selling our upskilling courses to individual customers. You will work closely with our marketing and product teams to understand the needs of our target market, and you will use your excellent communication and interpersonal skills to build strong relationships with customers and close deals.

Key responsibilities:

  • Meet and exceed sales targets.
  • Should be willing to make calls to cold and warm leads.
  • Successfully create business from new and existing customer accounts.
  • Report and present Inside Sales progress and updates
  • Manage email and telephonic communication with prospective clients
  • Learn and maintain in-depth knowledge of our products, industry trends, and competition.
  • Build rapport and establish long term relationships with customers.
  • Work closely with the Sales and Marketing team in planning for campaigns
  • Ability to gather and use data to inform decision making and persuade others.

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • Excellent verbal and written communication skills, with a proven ability to articulate complex concepts to a variety of audiences
  • Strong interpersonal skills and the ability to build strong relationships with customers
  • Proven ability to achieve or exceed sales targets
  • Self-motivated, results-driven, and a team player


Read more
DataMetica
at DataMetica
1 video
7 recruiters
Sumangali Desai
Posted by Sumangali Desai
Pune
3 - 8 yrs
₹5L - ₹20L / yr
ETL
Data Warehouse (DWH)
IBM InfoSphere DataStage
DataStage
SQL
+1 more

Datametica is Hiring for Datastage Developer

  • Must have 3 to 8 years of experience in ETL Design and Development using IBM Datastage Components.
  • Should have extensive knowledge in Unix shell scripting.
  • Understanding of DW principles (Fact, Dimension tables, Dimensional Modelling and Data warehousing concepts).
  • Research, development, document and modification of ETL processes as per data architecture and modeling requirements.
  • Ensure appropriate documentation for all new development and modifications of the ETL processes and jobs.
  • Should be good in writing complex SQL queries.

About Us!

A global Leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.

 

We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.

 

Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.

 

We have our own products!

Eagle – Data warehouse Assessment & Migration Planning Product

Raven – Automated Workload Conversion Product

Pelican - Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.

 

Why join us!

Datametica is a place to innovate, bring new ideas to live and learn new things. We believe in building a culture of innovation, growth and belonging. Our people and their dedication over these years are the key factors in achieving our success.

 

Benefits we Provide!

Working with Highly Technical and Passionate, mission-driven people

Subsidized Meals & Snacks

Flexible Schedule

Approachable leadership

Access to various learning tools and programs

Pet Friendly

Certification Reimbursement Policy

 

Check out more about us on our website below!

www.datametica.com

 

Read more
MirrAR Innovation Technologies Private Limited
MirrAR Innovation Technologies PVT LTD
Posted by MirrAR Innovation Technologies PVT LTD
Chennai
1 - 6 yrs
₹5L - ₹8L / yr
skill iconReact Native
skill iconiOS App Development
skill iconAndroid Development

Description

  • Hands on experience in native iOS development for at least 3 years.
  • Hands on experience in React, React Native, Redux, ES7, Axios, ECMAScript (OOJS) and JSX, Native bridging & HTML5.
  • Experience with offline storage, threading, and performance tuning.
  • Excellent HTML, CSS knowledge.
  • Hands-on Redux/Flux Architecture.
  • Strong understanding of JavaScript ecosystem.
  • Solid understanding of the full mobile development life cycle.
  • Hands on experience on Android in creating Hybrid apps is an added advantage.

Job Type: Full-time

Read more
Smart Soc Solutions
at Smart Soc Solutions
6 recruiters
Kareem Shaik
Posted by Kareem Shaik
Bengaluru (Bangalore)
8 - 12 yrs
₹18L - ₹24L / yr
skill iconPython
Shell Scripting
DevOps
skill iconJenkins
Software Testing (QA)
+1 more

Requirements:-

  • Must have good understanding of  Python and Shell scripting with industry standard coding conventions
  • Must possess good coding debugging skills
  • Experience in Design & Development of test framework
  • Experience in Automation testing
  • Good to have experience in Jenkins framework tool
  • Good to have exposure to Continuous Integration process
  • Experience in Linux and Windows OS
  • Desirable to have Build  & Release  Process knowledge
  • Experience in  Automating Manual test cases
  • Experienced in automating OS / FW related tasks
  • Understanding of BIOS / FW QA  is a strong plus
  • OpenCV experience is a plus
  • Good to have platform exposure
  • Must have good Communication skills
  • Good Leadership capabilities & collaboration capabilities, as individual will have to work with multiple teams and single handedly maintain the automation framework and enable the Manual validation team

 

Read more
edwisor
at edwisor
2 recruiters
 Smita  Nayak
Posted by Smita Nayak
NCR (Delhi | Gurgaon | Noida)
5 - 11 yrs
₹24L - ₹30L / yr
MEAN stack
skill iconAngular (2+)
skill iconReact.js
AVP Engineering JD - As an senior resource in the Product Engineering team, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. If you also have hands-on experience in software development and agile methodologies, we- d like to meet you. - Your goal will be to develop high-quality software that is aligned with user needs and business goals. You will be wearing many hats, however, without careful time management skills it can feel overwhelming. - Your goal will be to develop high-quality software that is aligned with user needs and business goals. Responsibilities : - Serve as a key member of the management team who desires himself to become CTO as his/her career path, that sets the company's strategic direction. - Envision a complete feature/product from scratch in terms of APIs, UI changes - Develop strategic planning for the direction and control of product development activities. - Formulate long-term objectives and standards of performance for the department. - Assure that department achieves objectives and project completion within budget and time frame in an agile manner. - Be a student of current industry trends, ensuring that the company maintains and expands its technology leadership position. - Motivate staff and provide technical direction and guidance, as well as hands-on project management, recognizing the role as that of both manager and support resource / mentor. - Ensure implementation and refinement as required of formal process to support the product development process. - Ensure that product development is focused on meeting and exceeding the customer requirements. - Develop high-quality software design and architecture - Identify, prioritize and execute tasks in the software development life cycle - Review and debug code - Collaborate with internal teams and vendors to fix and improve products - Document development phases and monitor systems - Ensure software is up-to-date with latest technologies Requirements : - Graduate in Computer Science or a related degree from Tier 1 institute (IIT/NIT/IIT/BITS-P) with at least 5-7 years of relevant experience - Proven experience in managing a team of 5 to 8 engineers. - Deep hands-on technical experience in object-oriented design, data structures, algorithm design, and complexity analysis - Extensive experience in software development, scripting and project management - Knowledge of selected programming languages (e.g. Full Stack), - In-depth knowledge of relational databases NoSQL databases (e.g. MongoDB) - Familiarity with various operating systems (Linux, Mac OS, Windows) - Experience in AWS - Proven experience in Data Science, Machine Learning/Artificial Intelligence. - Analytical mind with problem-solving aptitude - Ability to work independently - Excellent organizational and leadership skills
Read more
sAvh Quality Solutions
at sAvh Quality Solutions
1 recruiter
Abhijeet Mandlecha
Posted by Abhijeet Mandlecha
Pune
1 - 3 yrs
₹2L - ₹4L / yr
Business Development
Sales
Communication Skills
Negotiation
Presales
+1 more
sAvh Quality Solutions, a sister concern of sAvh Technologies Pvt Ltd- an ISO 9001-2008 certified, is a Pune -based company that mainly into Six Sigma Training and Consulting. We have recently launched Cloud-based Six Sigma Certification platform for which we are looking for professionals with relevant skills.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos