Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

Similar jobs
Qualification: Master’s in Economics / Development Economics or MBA in Finance/Economics
Key Responsibilities:
- Use econometrics and modelling to evaluate policies, GDP trends, and regional competitiveness.
- Conduct sectoral research, feasibility studies, and investment climate assessments.
- Analyze data using tools like SPSS, Stata, R, and Excel; present insights using PowerPoint.
- Translate complex data into clear, actionable recommendations for policy and investment.
- Map investment opportunities across sectors and regions, with a focus on district-level analysis.
- Coordinate with industry, government, and institutional stakeholders to drive investment pipelines.
- Prepare investment strategies, pitch decks, and policy briefs.
- Support investment facilitation and contribute to economic development initiatives.
Required Skills:
- Strong data analysis and research capabilities.
- Familiarity with economic development and investment promotion frameworks.
- Excellent written and verbal communication.
- Proficient in research tools and Microsoft Office Suite.
- Ability to engage with senior stakeholders and work in a dynamic environment.
Market Segment: B2B
About Ezyschooling
Ezyschooling is a technologically driven admissions platform that bridges the gap between admission-seeking parents and schools. We believe that parenting is the toughest journey in a person’s life, and so we have made it our mission to create a one-stop destination for all your parenting worries.
Our quest is to guide parents in their decision of choosing the right school for their child as we understand the impact this decision can have on their family’s future. Parents aren’t the only group we are helping through our platform. We help schools boost their admissions by completely digitalizing and streamlining the process.
Overview of the Role:
As a Area Sales Manager specializing in the Admission Business, you will be responsible for driving sales and revenue growth within your assigned territory by promoting and selling Ezyschooling Services to various educational institutions, including CBSE, ICSE, IGCSE, IB, and Boarding schools.
Your primary focus will be on understanding the unique admission challenges of each type of institution, building relationships with key decision-makers, and achieving sales targets.
Key Responsibilities:
A. Sales and Business Development:
- Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.
- Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.
- Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.
- Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.
- Conduct product presentations and demonstrations to highlight key features and advantages of the solution.
- Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.
B. Relationship Building and Account Management:
- Build and maintain strong relationships with key decision-makers at CBSE, ICSE, IGCSE, IB, and Boarding schools, including school administrators, admission officers, and management teams.
- Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
- Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
- Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.
C. Area Management:
- Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
- Stay updated on the latest trends, regulations, and industry developments related to admission processes in CBSE, ICSE, IGCSE, IB, and Boarding schools.
- Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.
Requirements:
- Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
- Strong understanding of the admission processes and challenges faced by educational institutions.
- Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
- The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
- Ability to build and nurture long-term relationships with customers.
- Strong negotiation and closing skills, with attention to detail in contract and agreement management.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Willingness to travel within the assigned territory as required.
- Bachelor's or master’s degree in business, marketing, education, or a related field is preferred.
Why Ezyschooling & What We Offer:
- Startup Environment - Work with a passionate and energetic team driven by results.
- Growth & Compensation: Competitive Salary + High Incentive + Conveyance
Few Pointers
- Years of Experience: 4+ years (2+preferably in EdTech/B2B/School sales)
- Nature of Engagement: Full time
- Salary: As per industry standard.
- Work Location: Kolkata, Bangalore, Hyderabad
- The number of positions: 02
- Role Type: Full time
- Product website Ezyschooling.com

We are seeking a highly skilled and experienced Offshore Data Engineer . The role involves designing, implementing, and testing data pipelines and products.
Qualifications & Experience:
bachelor's or master's degree in computer science, Information Systems, or a related field.
5+ years of experience in data engineering, with expertise in data architecture and pipeline development.
☁️ Proven experience with GCP, Big Query, Databricks, Airflow, Spark, DBT, and GCP Services.
️ Hands-on experience with ETL processes, SQL, PostgreSQL, MySQL, MongoDB, Cassandra.
Strong proficiency in Python and data modelling.
Experience in testing and validation of data pipelines.
Preferred: Experience with eCommerce systems, data visualization tools (Tableau, Looker), and cloud certifications.
If you meet the above criteria and are interested, please share your updated CV along with the following details:
Total Experience:
Current CTC:
Expected CTC:
Current Location:
Preferred Location:
Notice Period / Last Working Day (if serving notice):
⚠️ Kindly share your details only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.
Looking forward to your response!


Based on experience, developers will be responsible for building various elements of a music app for an international client. Urgent requirement and immediate joining as project is already underway.
Job location: Mumbai - BKC
Grade: M4/M5
As part of the Corporate Development Team, you will develop product and alliance partnerships with fintech and technology startups. The position will require stakeholder management, relationship building, basic understanding of fintech products, and interest in startup ecosystem.
Corporate Development at Kotak Securities is responsible for driving development of next-generation products and adoption of future technology by partnering with start-ups, technology
partners, accelerators/ incubators, customers, and premier academic & research institutions. The corporate Development team also looks at investing in fintech and technology startups for
driving business advantages to Kotak securities.
Role:
Prospect potential partners using various direct methods, networking, and research.
Create processes & systems/integrations by tying up with various players in fintech ecosystem, especially in capital markets.
Implementation of solutions by leveraging the startup ecosystem for various business
teams across the organization.
Delivery of projects from ideation through prototype development, proof of concept
(PoC) and testing with stakeholders (internal and external)
Periodic review and monitoring of the projects on an ongoing basis
Keep abreast with emerging technology & concepts, and market trends to identify
opportunities and develop solutions.
Ideation and brainstorming of new concepts and ideas for experimentation in different
products.
Understanding customer behaviour and developing customer journey mapping
Engage in research, data collection and business analysis to understand the impact
on product, process, and systems.
Forge strong partnerships with industry partners to bring to fruition a leading-edge
proposition, have the voice of customer at the heart of everything.
Attributes:
Professional project management knowledge of concepts and practices, specifically
the agile development methodology
Deep interest in startup ecosystem
Analytical and detail-oriented mindset, good presentation, and interpersonal skills
Ability to engage senior level professionals and promoters.
Job Title: Operations Intern
Location: Baner, Pune
What You'll Do:
Telecalling Mastery: Sharpen your communication skills as you engage with internal and external stakeholders, promoting our Software Product, and generating leads.
Lead Generation: Utilize your communication expertise to identify and connect with potential clients. You're the bridge to new opportunities.
Collaboration: Work closely with cross-functional teams to ensure smooth operations and execution of strategies.
What We're Looking For:
Excellent Communicator: Your ability to communicate effectively is your superpower.
Eager Learner: A hunger for knowledge and a passion for staying ahead in the IT game.
Team Player: Collaboration is the key to our success.
Initiative-Taker: Proactive problem-solver who seizes opportunities.

At Primathon, we strive to deliver world-class software for our clients and empower our engineers to become full-stack in technology and provide them 360° experience. We are looking for champions in backend development with experience in NodeJs/Python. You would be working on NodeJs, Python, PostgreSQL, MongoDB, Redis Elastic search, RabbitMq, SQS, Docker, AWS.
Responsibilities and Duties
● Participate in agile software development, prototyping and code reviews
● As a backend engineer, you will work on backend services in Node JS, MongoDB, PostgreSQL, Redis.
● Design, implement and/or use RESTful web services
● Designing database schema
● Writing automation test cases
● Write testable, well-thought-out code within the ecosystem, embracing additional languages and frameworks when appropriate
Required Experience, Skills and Qualifications
● 1+ years of experience as a Backend developer.
● Experience designing, implementing and using RESTful Web Services with Service-Oriented Architecture.
● Knowledge & basic understanding of JavaScript frameworks like React, D3, etc and strong experience working with MVC.
● Solid understanding of version control principles, preferably using Git
● Experience using mocking frameworks, testing frameworks, dependency injection, NoSQL and/or relational databases
● Strong knowledge on how to navigate the vast and quickly evolving collection of open source projects and select the right tool for the job
● Attention to detail and the ability to build reliable, scalable, and flexible software.
Work Experience ** Minimum 2+Years

Hi
About the Company:
Our client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Role Description : We are looking for a React.Js developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and so we are looking for a strong team player with a commitment to perfection.
Key Responsibilities -
• Developing new user-facing features using prominent front-end frameworks • Involved with and translates designs and style guides provided by the UI/UX team into functional user interfaces using responsive design, ensuring cross-browser compatibility and performance • Building reusable components and front-end libraries for future use • Optimizing components for maximum performance across a vast array of web-capable devices and browsers • Takes ownership and responsibility for the successful delivery of the solutions • Works collaboratively with the engineering and product solution team, demonstrates prototypes for faster feedback to keep improving the user experience • Contributes to continual improvement by suggesting improvements to the user interface, software architecture, or use of new technologies
Required Skills and Qualifications -
• 3-8 years of experience in frontend development primarily using React
• Experience in Hypertext Markup Language revision 5 (HTML5), Cascading Style Sheets (CSS), TypeScript and ReactJS (JavaScript)
• Thorough understanding of NodeJs & React.js(SSR) and its core principles
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Familiarity with RESTful APIs
• Excellent communication skills
• Ability to understand business requirements and translate them into technical requirements
• A self-starter, who loves to take on hard problems and is enthusiastic to learn new technologies and work in startup environments
Regards
Team Merito



Roles and Responsibilities
- Talented software developers to deliver high-quality web-based business applications
- Get a solid understanding of both the functional and technical specifications of the module \ task of the current assignment and have full consent before starting the development.
- Follow proper coding standards, application architecture guidelines and procedural guidelines as explained by the respective team lead.
- Maintain the time sheet on a daily basis clearly filling the actual effort against the estimated effort. And any unplanned activities, scope creeps, unaccomplished tasks or additional guidance requirements should be immediate brought to the notice of Team Lead/Project manager/ VP.
- Will be responsible for doing a thorough unit testing before and after their respective code components is being integrated into peer codes or main application.
- Post integration release they would be responsible for resolving the TFS issues being assigned to them.
- Demonstrated ability to adapt and learn new technologies.
- Provide recommendations for continuous improvement.
Desired Candidate Profile
- Minimum 2 Years of experience in .Net technologies
- Build new Web-based systems with C# .NET, ASP.NET
- Experience in Angular 2+, JQuery, Entity Framework are preferred
- Good experience in OOPS concepts, MVC Frame work, Web API, WCF / Remoting
- Strong experience in designing and working with scalable architectures
- The ability to quickly learn new concepts and software is necessary
- Having Experience in build, publish and deploying applications using various tools
- Should have experience of all aspects of Software Development Life Cycle or Agile
- Excellent problem solver, able to assimilate formation quickly
- Excellent communication skills, oral and written
- Technical expertise: Demonstrates knowledge and experience in .net development
- Strong team player; work effectively in groups; and help others to get the job done
- Decision making: ability to analyze, integrate, evaluate and make decisions
- Motivation: Establish and communicate vision. Demonstrate enthusiasm and excitement toward achieving project goals
- High quality standards: accuracy, proficient and thoroughness in unit testing
- Time Management: Completes work in a timely manner to meet production deadlines
- Organizational skills: Ability to establish priorities for projects to meet goals
Education among below
- Diploma
- BCA
- MCA
- B Eng
- M Eng
- B Tech
- M Tech
- E CE/IT


