Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

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Job Title: Marketing Manager
Location: Remote
Job Type: Full-time
Company Description:
We are a fast-growing digital marketing agency providing services to small and medium-sized businesses. Our team is passionate about helping clients achieve their marketing goals through creative strategies and effective implementation. As a fully remote company, we strive to create a positive and inclusive work environment. Please check out our website to know more about us.hiraya.digital
Position Overview:
We seek a highly motivated Marketing Manager to join our dynamic team at Hiraya Digital. The ideal candidate will have a strong background in design and marketing, with the ability to create and manage engaging social media content. They should possess excellent communication skills, be fluent in English, and be available during US time zones.
Responsibilities:
- Develop and execute a comprehensive marketing strategy aligned with client needs and goals.
- Lead the marketing team in creating innovative campaigns to engage clients' target audiences.
- Closely involved in cross-checking, approving, and overseeing social media postings.
- Oversee the creation of high-quality content such as social media graphics, content calendars, emailers, and websites.
- Collaborate with cross-functional teams to address clients' challenges in real time.
- Work closely with graphic designers and video editors to produce compelling visual content.
- Implement digital marketing strategies to enhance brand visibility and drive website traffic.
- Manage paid advertising campaigns, including Google Ads, Facebook Ads, and other platforms.
- Analyze campaign performance metrics and recommend optimizations.
- Stay updated with digital marketing trends and best practices.
- Provide strategic solutions and act as a thought leader within the team.
- Effectively communicate ideas and strategies to clients.
- Thrive in a fast-paced work environment.
Requirements:
- Minimum 3 years of working experience as a Marketing Manager.
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- Proven experience in project management.
- Proven experience in digital marketing or marketing coordination roles, with a solid understanding of social media platforms.
- Excellent written and verbal communication skills, with the ability to craft engaging content.
- Strong organizational and time-management skills, capable of handling multiple tasks and deadlines.
- Proficiency in Microsoft Office Suite and familiarity with marketing tools.
- Ability to work independently and collaboratively in a fast-paced, remote work environment.
- Availability to collaborate during US time zones as needed.
Expertise in Software:
- Expertise in Meta suite (Instagram, Facebook, Whatsapp).
- Expertise in Design tools such as Photoshop and Illustrator.
- Experience using project management software like Asana
Benefits:
- Opportunities for professional development and growth.
- Flexible working hours.
- Positive and inclusive work environment.


We're seeking a talented and motivated Full Stack Developer who is experienced in Node.js, React.js, and Laravel (PHP) to work on building high-performance web applications, APIs, SaaS platforms, and hosting tools. This role is perfect for someone who thrives in a dynamic environment and wants to contribute to modern, scalable platforms used by thousands of users.
Responsibilities
Develop and maintain full-stack applications using Node.js (backend), React.js (frontend), and Laravel (backend).
Design, implement, and document APIs and microservices for internal and customer-facing platforms.
Integrate third-party APIs, payment gateways, and other services as needed.
Collaborate with UI/UX designers to ensure a high-quality user experience.
Optimize applications for maximum speed and scalability.
Troubleshoot, debug, and upgrade existing software.
Participate in code reviews, sprint planning, and team meetings.

Strong Power Bi, Power App and SQL skills,
• Design and build compelling analyses, trending and/or forecasting reports using Microsoft Power BI.
• Design and build apps using power apps and power automate.
• Assist in the publishing of metrics dashboards by identifying, analyzing and interpreting trends or patterns in complex data sets.
• Define BI development objectives by analyzing user requirements while envisioning system features and functionality.
• Translate business needs into technical requirements, clearly communicate probable designs and create prototypes.
• Follow data and reporting performance optimization and tuning best practices.
• Conduct analytical activities of system data.
• Conducts complex data analysis and evaluates intangibles providing management with fact-based information.
• Knowledge of the supply chain domain.
• Proven, effective analytical skills
• Ability to work effectively under time constraints and multitask.
• Ability to work collaboratively across multiple functions and departments within the organization.
Dear Candidates,
About(CodersBrain)
Who we
Founded in 2015, Coders Brain promotes innovation in the IT sector through excellence and transparency. In the last 7 years, Coders Brain has grown into one of the world’s leading consultancies, offering offshore development services all over the world (USA, UK, Australia, Europe, Canada, India, Singapore, Africa) and providing end-to-end impeccable digital and business solutions that partner with its clients to simplify, strengthen, and transform their businesses. We have worked with enterprises, software companies, SMEs, and startups to provide solutions to their various IT requirements. We provide them with high-quality performance services as technology partners. Through a deep commitment to our clients, extensive industry expertise, and a global network of innovation and delivery centers, we ensure the highest levels of certainty and satisfaction.
Skillset: Oracle ATG Specialist
Experience: 5 to 8 Years
Location: Bangalore
Notice Period: Immediate to 15 Days
Job Description:
• Strong understanding of ATG, BCC, eCommerce and Catalog areas.
• Excellent system analysis and design skills
• Subject matter expertise in the following o Commerce Platforms (e.g. ATG)
• Previous experience with integration of Commerce Platforms .
• Excellent written, verbal and interpersonal skills
• Strong influencing skills in order to be able to sell ideas to the internal team as well as Walmart global partners
• Prompt and effective decision-making skills
• Experience with the large scale on Java / J2EE online transactional retail applications
• Expertise in User Experience, Accessibility, and Compliance to various standards for both Site and Colleague facing tools .
• Experience working in a multi-tenant or "Software-as-a-Service" (SaaS) eCommerce company
• Experience designing systems for extremely high traffic and transaction volumes
• Experience in similar roles at prominent Internet companies, with detailed knowledge about scalability issues and solutions.

Senior Full-Stack Engineer
To be successful in your role, it is important that you have…
• Bachelor’s Degree or equivalent in Computer Science or related field
• 5+ years of using .NET/.NET Core, C#, Angular, JavaScript, HTML
• 5+ years of experience with databases preferably SQL Server and T-SQL
• C# development with multi-threading principles, good knowledge of .Net data structure and objects.
• Experience with working with/ troubleshooting large volume SQL Server databases
• Experience with REST (XML, JSON), SOAP Web Services development using ASP.NET, Web API
• Experience and belief in CI/CD/DevOps
• Strong software product development/engineering with complete understanding of SDLC
• Strong full stack developer and good knowledge of frameworks
• Ability to independently deliver on stories
• Experience mentoring junior developers
• Ability to juggle multiple tasks and prioritize time as per the need
• Effective communication and collaboration and problem-solving skills.
In this role, you will have the opportunity to…
• Develop code for complex problems using .NET/.NET Core, C#, JavaScript, HTML, Angular primarily
• Create REST based API for data driven solutions
• Develop unit test cases to confidently ship your feature.
• Work with Product Owners to understand requirements and help design solutions
• Work in an agile environment
• Work in CI/CD environment using Azure DevOps
• Document design and code development for modules using Confluence
• Help mentor junior resources to implement industry best practices
Talent Acquisition, Competency Mapping,
HR Operations, Compensation and Benefits, Succession Planning


- Apply fundamental software engineering design principles and write effective, scalable code.
- Develop back-end components to improve responsiveness and overall performance
- Strong understanding of multi-threading, synchronization & performance analysis of web applications
- Highly experienced with developing RESTful API’s
- Integrate user-facing elements into applications
- Develop unit tests, automation and debug code
- Improve & maintain the functionality of existing systems
- Implement security and data protection solutions
- Understand the big picture, coordinate with internal teams to understand user requirements and provide technical solutions
Roles & Responsibilities
- Bachelor’s degree in Computer Science, Information Technology or relevant field.
- 5+ work experience as a Python Developer
- Expertise in Django or at least one other popular Python web framework
- (like Flask or Pyramid)
- Excellent Python 3 development & debugging skills
- Knowledge of object oriented analysis & design as well as object-relational mapping (ORM) techniques
- Strong understanding microservices architecture & design patterns
- Strong understanding of RESTful API design principles, including good
- documentation of API using Swagger/OpenAPI specifications
- Familiarity with GIT
- Familiarity with microservices development & deployment, including CI/CD pipelines
- (e.g. Jenkins) and containerization platforms (e.g, Docker)
- Familiarity with front-end technologies (like JavaScript and HTML5)
- Excellent team spirit & exceptional problem-solving skills
Our client is a World’s #1 Co-Op and Collaborative Marketing Platform,looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.
Key Attributes you'd need to possess:
-
Problem Solver - Quick on your feet, some problems require creative solutions. Communicating those with peers and clients effectively, for presentations and walk through as well as support on client calls if needed.
-
Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.
-
User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points!
-
Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.
Typical work week look like:
-
Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.
-
Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!
-
Dev Support- Communicating with web developers, including providing input on any needed digital enhancements
-
Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.
Our ideal candidate should have:
-
4+ years of work experience in designing digital products or experiences
-
Relevant Degree/Diploma or experience/certification in Product or Experience design
-
Great understanding of user-centric design, responsive design and designing for web
-
Good communication skills
-
Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.
-
Any experience in digital marketing is a plus.
-
Good to have knowledge of CSS, HTML - we work hand in hand with developers.
Thanks
Anamika

Write “clean”, well designed code.
Working with any MVC framework of PHP (any MVC Framework preferable)
Writing PHP based RESTful API
Brainstorm and communicating technology ideas and issues with peers and management
Multi-task and manage tasks with varying priorities
Will work independently with minimal supervision


