Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

Similar jobs
Skills

JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.
About the Job
As a Cloud Backend Engineer you will design, develop, and maintain scalable and reliable backend systems in cloud environments. You will be responsible for building cloud-native applications, optimizing backend performance, and ensuring seamless integration with frontend services and third-party systems.
What You’ll Be Doing
- Backend Development
- Design and implement scalable and high-performance backend services and APIs for cloud-based applications.
- Develop microservices architectures and serverless functions to support business needs.
- Ensure backend systems are secure, reliable, and performant, adhering to best practices and industry standards.
- Cloud Infrastructure and Deployment
- Build and manage cloud infrastructure using platforms such as AWS, Google Cloud Platform (GCP), or Azure.
- Deploy and maintain backend services using cloud-native technologies (e.g., Kubernetes, Docker, AWS Lambda, Google Cloud Functions).
- Implement and manage CI/CD pipelines to automate deployment processes and ensure smooth delivery of updates.
- Performance Optimization
- Monitor and optimize the performance of backend services, including database queries, API responses, and system throughput.
- Implement caching strategies, load balancing, and other performance-enhancing techniques to ensure scalability and responsiveness.
- Troubleshoot and resolve performance issues and system bottlenecks.
- Database Management
- Design and manage relational and NoSQL databases, ensuring data integrity, scalability, and performance.
- Implement data access patterns and optimize queries for efficient data retrieval and storage.
- Ensure backup, recovery, and data security practices are in place.
- Integration and Collaboration
- Collaborate with frontend developers, DevOps engineers, and other stakeholders to integrate backend services with frontend applications and third-party systems.
- Participate in architectural discussions and provide input on system design and technology choices.
- Ensure clear communication and documentation of backend services, APIs, and system interactions.
- Security and Compliance
- Implement security best practices to protect backend services from threats and vulnerabilities.
- Ensure compliance with relevant regulations and standards, including data privacy and protection requirements.
- Conduct regular security assessments and vulnerability scans to maintain system integrity.
- Testing and Quality Assurance
- Develop and maintain automated tests for backend services, including unit tests, integration tests, and end-to-end tests.
- Perform code reviews and participate in quality assurance processes to ensure high code quality and reliability.
- Monitor and address issues identified during testing and production deployments.
- Documentation and Knowledge Sharing
- Document backend services, APIs, and infrastructure setups to facilitate knowledge sharing and support.
- Create and maintain technical documentation, including architecture diagrams, API specifications, and deployment guides.
- Share knowledge and best practices with team members and contribute to a collaborative development environment.
What We Need To See
- Strong experience in backend development, cloud technologies, and distributed systems, with a focus on building robust, high-performance solutions.
- Minimum 5 years of experience in backend development, with a strong focus on cloud-based applications.
- Proven experience with cloud platforms (AWS, GCP, Azure) and cloud-native technologies.
- Experience in designing and implementing RESTful APIs, microservices, and serverless architectures.
- Technical Expertise in:
1. Backend Development
- Strong experience with backend programming languages such as Node.js, Python
- Expertise in working with frameworks such as NestJS, Express.js, or Django.
2. Microservices Architecture
- Experience designing and implementing microservices architectures.
- Knowledge of service discovery, API gateways, and distributed tracing.
3. API Development
- Proficiency in designing, building, and maintaining RESTful and GraphQL APIs.
- Experience with API security, rate limiting, and authentication mechanisms (e.g., JWT, OAuth).
4. Database Management
- Strong knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB).
- Experience in database schema design, optimization, and management.
5. Cloud Services
- Hands-on experience with cloud platforms such as Azure,AWS or Google Cloud.
6. Performance Optimization
- Experience with performance tuning and optimization of backend services.
7. Security
- Understanding of security best practices and experience implementing secure coding practices.
- Soft Skills:
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

Job description:-
- Strong experience of Angular along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
- Strong knowledge of JS Fundamentals.
- Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
- Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
- Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
- Gather requirements by interacting directly with the end-users.
- Research on open source framework/technology required for developing the feature/application.


Responsibilities:
• Analyze and understand business requirements and translate them into efficient, scalable business logic.
• Develop, test, and maintain software that meets new requirements and integrates well with existing systems.
• Troubleshoot and debug software issues and provide solutions.
• Collaborate with cross-functional teams to deliver high-quality products, including product managers, designers, and developers.
• Write clean, maintainable, and efficient code.
• Participate in code reviews and provide constructive feedback to peers.
• Communicate effectively with team members and stakeholders to understand requirements and provide updates.
Required Skills:
• Strong problem-solving skills with the ability to analyze complex issues and provide solutions.
• Ability to quickly understand new problem statements and translate them into functional business logic.
• Proficiency in at least one programming language such as Java, Node.js, or C/C++.
• Strong understanding of software development life cycle (SDLC).
• Excellent communication skills, both verbal and written.
• Team player with the ability to collaborate effectively with different teams.
Preferred Qualifications:
• Experience with Java, Golang, or Rust is a plus.
• Familiarity with cloud platforms, microservices architecture, and API development.
• Prior experience working in an agile environment.
• Strong debugging and optimization skills.
Educational Qualifications:
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent work experience.
Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.
Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.
By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"
Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality
🙋♀️ The role & what we are looking for?
Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.
Not us. Here are some of our core values to give you a sense of who we are as a team:
- First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
- We’re all super chill.
- Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
- Deadlines are a thing for us. We are super punctual.
- We know what we are working on and aren’t clueless.
- We’re more friends than colleagues.
- Monthly 1:1s with the founders where you can directly share & receive feedback.
Not convinced yet? Okay, here’s the fun stuff:
- Flexible leave policy. Yeah, it’s truly flexible. We trust you.
- We have a flexible remote work policy in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
- Annual workstations at exotic destinations. Subject to change and hitting milestones.
- Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.
📄 The role & what we are looking for:
🧑💻 Responsibilities:
- Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
- Collaborate with Frontend to spec, write, test, and deploy API endpoints.
- Implementation of a robust set of services and APIs that work on our data pipelines.
- Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
- Product development activity includes data querying from our various stores, real-time analytics, ML algorithms.
- Developing & Integrating of the front-end and back-end aspects of the web application
- Optimization of the application for maximum speed and scalability.
- Brainstorm features with the product team and guides decisions based on your knowledge of the codebase.
- Take full ownership of the module starting from architectural and design decisions to shipping.
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun.
- 1+ years of relevant work experience.
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
- You have a good understanding of multi-process architecture and the threading limitations of NodeJs and Express frameworks.
- Understanding of fundamental design principles behind a scalable application.
- Good understanding of server-side templating languages.
- You have good knowledge of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
- Familiarity with REST API development standards, protocols (HTTP, WebSockets and more), and GraphQL.
- You’re comfortable picking up new stacks and choosing the right tool to get the job done.
- You are open to learning new stuff and avoid internal politics. (super important).
- You are humble, kind, and are open to feedback.(super duper important).
❕Bonus:
- Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
- Passionate about leveraging technology for supporting product delivery in the Hospitality space.
- Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
- Excellent leadership skills, including the ability to manage multiple assignments at a time.
🤙 What's the interview process like?
Yes, we do have a process, and it’s simple.
- Step 1: You apply for the job.
- Step 2: Quick intro call with the founders.
- Step 3: Solve an assignment.
- Step 4: A round where we evaluate your assignment along with you.
- Step 5: One round of interviews to gauge if you are a good culture fit.
- Step 6: Job Offer (contingent on the above steps).
- Step 7: Welcome to the Quoality! 🙂
So, think we’re a good fit? Then let’s roll.🤘
- Create and maintain optimal data pipeline architecture,
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Author data services using a variety of programming languages
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
- Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
- Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
- Work with data and analytics experts to strive for greater functionality in our data systems.
- Work in an Agile environment with Scrum teams.
- Ensure data quality and help in achieving data governance.
Basic Qualifications
- 2+ years of experience in a Data Engineer role
- Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
- Experience using the following software/tools:
- Experience with big data tools: Hadoop, Spark, Kafka, etc.
- Experience with relational SQL and NoSQL databases
- Experience with data pipeline and workflow management tools
- Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
- Experience with stream-processing systems: Storm, Spark-Streaming, etc.
- Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
Our client is an Indian brand that competes with global giants in the space of smartphone accessories such as smart watches, wireless earbuds, bluetooth earphone, headphones, speakers and accessories for young Indian consumers.
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a TA Manager, you will be responsible for designing the hiring process, and implementing best practices to ensure optimal results.
What you will do:
- Working closely with team leads to understand hiring requirements, and deciding the best approach & strategy for each hire
- Working on the AOP and plan for manpower optimally with the functional heads and the management
- Catering to all recruitment requirements of the business and smooth closing of hiring process within TAT & optimized source mix
- Working closely with management, planning strategies for recruitment and end-to-end hiring process
- Effectively using job portals such as LinkedIn, Facebook, various job posts on portals, IIMjobs and implementing Employee Referral Schemes
- Managing vendors for planning leadership hiring, recruitment drives and specialized recruitment process
- Preparing, managing and delivering various recruitment reports, analysis and dashboard on a periodic basis
- Carrying out the offer-making process and negotiating with the candidates on C&B
- Ensuring all offered candidates join and within the agreed timelines
Desired Candidate Profile
What you need to have:- MBA in HR
- 5-7 years relevant work experience in TA in a fast paced organization
- Excellent communication skills
- Ability to be comfortable with a high volume workload and not be afraid to "roll up your sleeves"
- Ability to identify problems and drive appropriate solutions
- Strong management skills
- Ability to manage multiple priorities simultaneously
- Excellent organizational and interpersonal skills


Job Summary
We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
Roles & Responsibilities
- Design and build applications for the iOS platform.
- Ensure the performance, quality, and responsiveness of applications.
- Collaborate with a team to define, design, and ship new features.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organization, and automatization
Skills Required
- Proficient with Objective-C or Swift and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Experience with performance and memory tuning with tools (such as Instruments and Shark)
- Familiarity with cloud message APIs and push notifications
- Knack for benchmarking and optimization
- Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
- Familiarity with continuous integration.
- Experience working with storyboard, cocoa touch and auto layout.
- Working knowledge of the general mobile orientation, architecture, trends and emerging technologies.
- Must have good analytical, debugging and problem-solving skills.


