Process Associate

at Capgemini

Process Associate

Randstad India

Company

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Process Associate

at Capgemini

Agency job

via Randstad India

1 - 5 yrs

₹1L - ₹3.3L / yr

Kolkata

Skills

Customer Support

Help desk

contact center

inbound calls

outbound calls

call center

Position – A3 (Process Associate) – Multiple Opening

Job Description:

Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes team and service delivery mission by completing related results as needed.
Team performance reporting and management

Work Hours:

Should be flexible

Location: Kolkata

Qualifications / Skills:

Verbal communication
Phone skills & Listening
Reporting & Data entry skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Band: A3

Education, Experience

University/college degree is an asset
Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes team and service delivery mission by completing related results as needed.
Team performance reporting and management

Work Hours:

Should be flexible

Location: Kolkata

Qualifications / Skills:

Verbal communication
Phone skills & Listening
Reporting & Data entry skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Band: A4

Education, Experience

University/college degree is an asset
Previous customer service experience of 3 years to 5 years, especially in Voice process.

Position – A3 (Process Associate) – Multiple Opening

Job Description:

Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes team and service delivery mission by completing related results as needed.
Team performance reporting and management

Work Hours:

Should be flexible

Location: Kolkata

Qualifications / Skills:

Verbal communication
Phone skills & Listening
Reporting & Data entry skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Band: A3

Education, Experience

University/college degree is an asset
Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes team and service delivery mission by completing related results as needed.
Team performance reporting and management

Work Hours:

Should be flexible

Location: Kolkata

Qualifications / Skills:

Verbal communication
Phone skills & Listening
Reporting & Data entry skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Band: A4

Education, Experience

University/college degree is an asset
Previous customer service experience of 3 years to 5 years, especially in Voice process.

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About Capgemini

Founded :

1967

Type :

Services

Size :

100-1000

Stage :

Profitable

About

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.

Connect with the team

Madhuri V

Ashish Jain

Aniket Ingle

Rajiv Ryan

Jonas Prasanna

Vatsal Raval

Rajitha M

Ankita Gupta

Akberali Engineerr

Rocky Pimplapure

Ravikant Chourey

Apoorva Gupta

Nidhi Arya

Krupa Nadagouda

Company social profiles

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