Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description: Field Sales Executive (BDE)
Company: A2M Technologies Pvt Ltd.
Job Type: Field Work
Location: L376/A, 14th B Cross Road, Sector 6, HSR Layout, Bengaluru, Karnataka - 560102
About A2M Technologies Pvt Ltd.: A2M Technologies is a Bangalore-based leader in IT and cloud solutions, offering services such as cloud computing, telecommunication, IoT, SaaS, cybersecurity, and managed IT solutions. With over 10 years of expertise, we specialize in scalable, secure, and innovative solutions that empower businesses to thrive in a competitive market.
Key Responsibilities:
• Identify and develop new business opportunities through market research and networking.
• Engage with potential clients to explain A2M's solutions, including cloud services, IoT solutions, and IT infrastructure.
• Support the sales team in lead generation, cold calling, and client follow-ups.
• Work closely with cross-functional teams to align sales strategies with company goals.
• Assist in preparing sales pitches, presentations, and reports.
• Maintain and update the CRM with client interactions and data.
Required Skills:
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• Ability to learn quickly about IT services and products.
• Basic understanding of sales processes and techniques (training will be provided).
• Proficiency in MS Office and an ability to work with CRM tools.
• A proactive and problem-solving mindset. Qualifications:
• Bachelor’s degree in any discipline.
• Fresh graduates or candidates with up to 1 year of experience in any field are encouraged to apply.
• A passion for technology and a willingness to grow in the business development field.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBQualifications:
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Responsibilities:
Develop web applications covering end to end software development life cycle right from writing UI code using Angular to backend API code using NodeJS and managing databases like MongoDB, MySQL, etc. Involved in full stack code management from Git check-ins to running automated builds and deployments using DevOps practices to deploy to public cloud services like AWS, Azure, Heroku, etc. Handling full-stack web development workflow right from front end to backend to CI/CD workflows. Design and Develop the tech architecture and work closely with CEO and CTO of the company Drive and guide with work of other engineers on the team
This is a leadership role and candidate is expected to wear multiple technical hats including customer interactions and investor discussions
Flutter
Spring BootJob description
Role/project description: will be responsible for user interface development of various android/ios based mobile applications for organization clients and partners.
The candidate will work in global, highly innovative and agile environment made up both by talented youngsters and senior professionals.
Location: Saudi Arabia
Job responsibilities:
- Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance
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- Diagnose performance issues, fix bugs including crashes and anrs to increase the functionality of the application
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- Hands on experience in designing and developing micro-services architecture and containers
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- Experience with offline storage, threading, and performance tuning
- Familiarity with push notifications
- Familiarity with IOS integration with flutter
- Experience using GitHub or similar environment
- Complete understanding of SDLC &agile development
- Experience with material design and android ui design principles, patterns and best practices
- Good knowledge of adding third-party libraries
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Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Telesales Executive, you will be responsible for lead conversions and convincing customers to sell, cross-sell and up-sell various company products.
What you will do:
- Increasing brand awareness through customer interaction
- Recommending potential innovations in products and services to the management by collecting and analyzing customer information and needs
- Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information
- Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement
- Regularly calling users and creating follow-ups with interested leads to increase sales in various locations
- Working closely with members of other teams to translate business needs and product requirements into new solutions for customers
- Building sustainable relationships of trust through open and interactive communication
- Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction
- Logging and regularly maintaining a report for calls done and follow ups made
- Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touch points with customers from time of sign up till purchase and beyond
Desired Candidate Profile
What you need to have:- 1- 2 Years of experience
- Good communication skills
NodeJS (Node.js)
JavascriptMongoDB
Express1. 3+ years of experience in web development
2. Minimum 2+ years’ experience in Node JS
3. databases-MongoDB
Good to have
- Kubernetes & Dockers and experience with Cloud service APIs (e.g., GCP) are desirable.
- Github CI/CD experience
- Experience in the Real Estate will be a plus
- Demand planning
- Create the vendor funnel of ATL & BTL marketing agencies
- Procure to pay process management and ensuring compliance with process KPIs
- Order scheduling and expediting
- Work closely with suppliers to ensure effective support
- Supervising goods/service receipt and cycle count process at the office to ensure timely receiving of goods
- Support and coordinate with the various departments particularly with accounts with ease
- Handle internal audits
- MIS preparation
Python
C++C
C#
Objective C
C#AngularJS (1.x)
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon