Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

Similar jobs
Role & responsibilities
Cold Calling:
Contacting potential customers using a given phone directory.
Customer Interaction:
Asking pertinent questions to understand customer requirements.
Persuading customers to buy by demonstrating how products or services meet their needs.
Sales and Record Keeping:
Recording customer information accurately in a computer system.
Keeping records of calls and sales.
Meeting sales quotas and facilitating future sales.
Proven experience in telemarketing or similar sales/customer service roles.
Excellent communication and presentation skills.
Patience and ability to handle customer rejection
Experience: Minimum 1 year as a telecaller


Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care. Avegen’s core product, HealthMachine®, is a cloud-hosted, next-generation digital healthcare engine for pioneers in digital healthcare, including healthcare providers and pharmaceutical companies, to deploy high-quality robust digital care solutions efficiently and effectively. We are ISO27001, ISO13485, and Cyber Essentials certified; and compliant with the NHS Data Protection Toolkit and GDPR.
Job Summary:
Senior Software Engineer will be responsible for developing, designing, and maintaining the core framework of mobile applications for our platform. This includes tasks such as creating and implementing new features, troubleshooting and debugging any issues, optimizing the performance of the app, collaborating with cross-functional teams, and staying current with the latest advancements in React Native and mobile app development. We are looking for exceptional candidates who have an in-depth understanding of React, JavaScript, and TypeScript, can create pixel-perfect UI, and are obsessed with creating the best experiences for end users.
Your responsibilities include:
- Architect and build performant mobile applications on both iOS and Android platforms using React Native.
- Work with managers to provide technical consultation and assist in defining the scope and sizing of work.
- Maintain compliance with standards such as ISO 27001, ISO 13485, and Cyber Essentials that Avegen adheres to.
- Lead configuration of our platform HealthMachine™ in line with functional specifications and development of platform modules with a focus on quality and performance.
- Write well-documented, clean Javascript/TypeScript code to build reusable components in the platform.
- Maintain code, write automated tests, and assist DevOps in CI/CD to ensure the product is of the highest quality.
- Lead by example in best practices for software design and quality. You will stay current with tools and technologies to seek out the best needed for the job.
- Train team members on software design principles and emerging technologies by taking regular engineering workshops.
Requirements:
- Hands-on experience working in a product company developing consumer-facing mobile apps that are deployed and currently in use in production. He/she must have at least 3 mobile apps live in the Apple App Store/Google Play Store.
- Proven ability to mentor junior engineers to realize a delivery goal.
- Solid attention to detail, problem-solving, and analytical skills & excellent troubleshooting skills.
- In-depth understanding of React and its ecosystem with the latest features.
- Experience in writing modular, reusable custom JavaScript/TypeScript modules that scale well for high-volume applications.
- Strong familiarity with native development tools such as Xcode and Android Studio.
- A positive, “can do” attitude who isn’t afraid to lead the complex React Native implementations.
- Experience in building mobile apps with intensive server communication (REST APIs, GraphQL, WebSockets, etc.).
- Self-starter, able to work in a fast-paced, deadline-driven environment with multiple priorities.
- Excellent command of version control systems like Git.
- Working in Agile/SCRUM methodology, understanding of the application life cycle, and experience working on project management tools like Atlassian JIRA.
- Good command of the Unix operating system and understanding of cloud computing platforms like AWS, GCP, Azure, etc.
- Hands-on experience in database technologies including RDBMS and NoSQL and a firm grasp of data models and ER diagrams.
- Open source contributions and experience developing your own React Native wrappers for native functionality is a plus.
Qualification:
BE/BTech/MS in Information Technology, Computer Science, or a related discipline.
We are looking "Senior SAP PS Functional Consultant" for Reputed Client @ Chennai Permanent Role.
• 6+ Years of Experience in SAP PS support / implementation with knowledge of integration to other modules.
• Will be able to Configure SAP PS Module as per Change Requests, Assessment Reports & Business Blueprint Documents.
• Must be able to produce/perform System Configuration, System developments & Testing Reports and conduct Training Sessions.
• Able to conduct User Acceptance Testing and Training Sessions.
• Able to Handle project Testing Data & Project Cutover Data.
• Expert in Master Data Management of SAP PS related Objects.
• Support End Users for all SAP Project Systems processes including cost planning, controlling & procurement items.
• Able to support reporting requirements from Business.
• Ability to communicate effectively.


Job Description:
We are seeking a skilled MERN Stack Developer to join our team. The ideal candidate will have 3 to 7 years of experience in developing web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js). You will be responsible for designing and implementing innovative solutions to meet our company's needs. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
Develop and maintain web applications using the MERN stack.
Collaborate with cross-functional teams to define, design, and ship new features.
Write clean, efficient, and maintainable code.
Implement front-end interfaces using React.js.
Design and develop RESTful APIs using Node.js and Express.js.
Integrate third-party APIs as needed.
Optimize application performance for maximum speed and scalability.
Troubleshoot and debug issues that arise during development and in production.
Stay up-to-date with emerging technologies and best practices in web development.
Requirements:
Bachelor's degree in Computer Science, Engineering, or related field.
3 to 7 years of experience in web development.
Proficiency in the MERN stack (MongoDB, Express.js, React.js, Node.js).
Strong understanding of JavaScript, HTML, CSS, and related web technologies.
Experience with front-end frameworks such as Bootstrap or Material-UI.
Knowledge of state management libraries such as Redux or MobX.
Familiarity with version control systems (e.g., Git).
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Experience with Agile development methodologies is a plus.
Knowledge of GraphQL is a plus.

Senior Database (PL/SQL)
Work Experience: 8+ Years
Number of Vacancies: 2
Location:
CTC: As per industry standards
Job Position: Oracle PLSQL Developer.
Required: Oracle Certified Database Developer
Key Skills:
- Must have basic knowledge in SQL Queries, Joins, DDL, DML, TCL, Types, Object, Collection Developer. Basic Oracle PLSQL programming experience (Procedures, packages, functions, exceptions.
- Develop, implement, and optimize stored procedures and functions using PLSQL
- Writing basic Queries, Package, Procedures, Functions, Triggers, Ref Cursors, Using Oracle 11g to 19c features, including triggers, stored procedures, queries, SQL Code, and design (stored procedures, functions, packages, tables, views, triggers, indexes, constraints, collections, bulk collects, etc..).
- Must have basic knowledge in PL/SQL Developer tool.
- Basic knowledge of MySql & Mongo DBA
- Strong communication skills
- Good interpersonal and teamwork skills
- PL/SQL, stored, procedure, functions, trigger
- Bulk Collection
- Utl_file
- Materilized View
- Performance handling
- Usage of Hint in Queries
- JSON (json object, json table, json queries)
- BLOB CLOB concept
- External table
- Dynamic SQL
Experience: 3-5 yrs
Max budget: 10-15 LPA
Location: Dubai (covering all expenses along with CTC)
In today’s highly competitive education industry, our client is an Edtech platform which focuses on connecting students to colleges and universities from across geographies by providing various education-based products and services which include B2C offerings such as exploring colleges, exams etc., free counselling by experts, education loan, online coaching classes etc. and B2B offerings include admission/activity tracker, marketing services for higher education institutions, content management system etc.
Founded in 2015, our client is headquartered in Gurugram and has raised a total of $40 Mn in funding over 5 rounds.
As a Academic Counselor, you will be responsible for providing counselling to all our customers.
What you will do:
- Resume building and Profile enhancement
- Goal setting
- Selecting schools – Tentative and Final Shortlists
- Networking
- Essays structure and writing – Editing Services
- Recommendation advice – Admit Decisions and School Selection
- Preparing for interviews and mock
- Waitlist advice
- Visa Preparation and document checklist review
Desired Candidate Profile
What you need to have:- Proven track record of admits to universities in USA, UK, Australia, Ireland (Any one destination)
- Ability to manage over 250 students in a calendar year
- Ability to convert enrolled students for Visas to partner institutions
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Understanding the customer’s requirements and suggesting appropriate products (savings account, loan account etc.)
- Assessing prospective customer’s financial status (income, dependents etc.) and current trend of cash flows
- Suggesting appropriate products according to life-cycle needs and income
- Informing the prospective customer regarding application process, product terms and conditions etc
- Explaining to the prospective customer, the terms and conditions of product, application procedure, documents required and timelines for processing the application
- Responding to all queries and concerns regarding products and application process
- Discussing and setting revenue targets with the senior management
- Generating reports on targets achieved
Desired Candidate Profile
What you need to have:- 5 to 6 years of experience in sales and marketing
- MBA (Finance) or equivalent from Tier 1 college
- Prior experience in banking or other financial institutions
- Hands on experience in business correspondent operation
- Problem solver
Aimed at building a massive parallel economy, This For That, is looking for highly driven engineers to build out a world class product. The product is in its early stages so there’s a lot to learn and build from scratch. You will get to work alongside seasoned business and marketing professionals and become part of the core engineering team.
Ideal skills:
1) 2-5 years of professional JavaScript development experience
2) Understanding of asynchronous programming and its quirks and workarounds
3) Comfortable working through the entire stack from the user interface through systems levels
4) Understanding accessibility and security compliance
5) Strong Logical and Analytical Skills
6) Experience in consuming web services (REST) and processing data (JSON)
7) Experience with SQLite, NoSQL, Redis or other databases
8) Proven experience in building API services using NodeJS Express and related frameworks
9) Good understanding of NodeJS asynchronous runtime
10) Good understanding of JS concepts on callbacks and closures
11) Experience in debugging issues related to memory leaks
12) Experience in building highly scalable and high throughput services with sub-second response times
13) Experience with ElasticSearch/Solr
14) Experience working in a collaborative team environment
15) Ability to understand and analyse issues across multiple vendors and interfaces
16) Experience with NoSQL queries
17) Experience with AWS
18) Experience in managing/mentoring small teams
In depth knowledge of all of the above is not mandatory but the nature of the work will involve learning and getting involved with all of the above. You would be working directly with key members of the management team to define and drive technical strategy.
Experience in the mobile space is mandatory. Please only apply if you have been part of building a mobile product. Since our product is mobile only, it is essential that you understand implications on the front end.

