Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Shubham Vishwakarma
Full Stack Developer - Averlon
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PostgreSQLResponsibilities • Design, develop, and maintain backend systems and RESTful APIs using Python (Django, FastAPI, or Flask)• Build real-time communication features using WebSockets, SSE, and async IO • Implement event-driven architectures using messaging systems like Kafka, RabbitMQ, Redis Streams, or NATS • Develop and maintain microservices that interact over messaging and streaming protocols • Ensure high scalability and availability of backend services • Collaborate with frontend developers, DevOps engineers, and product managers to deliver end-to-end solutions • Write clean, maintainable code with unit/integration tests • Lead technical discussions, review code, and mentor junior engineers
Requirements • 8+ years of backend development experience, with at least 8 years in Python • Strong experience with asynchronous programming in Python (e.g., asyncio, aiohttp, FastAPI) • Production experience with WebSockets and Server-Sent Events • Hands-on experience with at least one messaging system: Kafka, RabbitMQ, Redis Pub/Sub, or similar • Proficient in RESTful API design and microservices architecture • Solid experience with relational and NoSQL databases • Familiarity with Docker and container-based deployment • Strong understanding of API security, authentication, and performance optimization
Nice to Have • Experience with GraphQL or gRPC • Familiarity with stream processing frameworks (e.g., Apache Flink, Spark Streaming) • Cloud experience (AWS, GCP, Azure), particularly with managed messaging or pub/sub services • Knowledge of CI/CD and infrastructure as code • Exposure to AI engineering workflows and tools • Interest or experience in building Agentic AI systems or integrating backends with AI agents
Company Description
Web Glaze Services is an IT company based in New Delhi. We specialize in web development, digital marketing, print media, and app services. With over 8 years of experience, we have successfully delivered more than 500 websites and have expertise in SEO/SMO to help establish your brand. Our team of dedicated professionals is committed to providing top-quality IT services with 24/7 support.
Role Description
This is a full-time on-site role for a Sales Executive at Web Glaze Services. As a Sales Executive, your main responsibility will be to generate new leads and maintain relationships with existing clients. Specifically, you will focus on sales for our education portal, which includes calling and building relationships with schools and parents. Additionally, you will be responsible for meeting sales targets, conducting sales presentations, negotiating contracts, and providing excellent customer service. You will also be expected to analyze market trends to identify opportunities for growth and to develop strategies to improve sales performance.
Qualifications
- Minimum 1 to 2 years of proven experience in sales, preferably in the IT or education industry
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to build and maintain client relationships
- Knowledge of web development and digital marketing services
- Self-motivated with a results-driven approach
- Degree in Business Administration or related field
- Fluency in English and Hindi
What will you be doing at Enalo?
- Understand the problem statement and derive potential product solutions.
- Conduct market research, competitor analysis and user research.
- Collaborate with multiple teams to take the product forward.
- Participate in product strategy, build a roadmap and execute to bring products to life.
- Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
- Lead the development and QA teams at the appropriate times to realise the goals of the product.
- Own scrum and all the related activities like sprint planning, and release.
- Create user stories and use cases for product features.
- Look for roadblocks and mitigate risks.
- Organize daily stand-ups, brainstorming and review sessions.
- Maintain backlogs and prioritize them effectively.
- Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
- Craft product presentations and do demos.
- Define product metrics and speak through data.
- Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
- Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
- Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
- Efficiently manage agile development of the product.
- Contribute to the product's 'Go To Market' Strategy.
Skills required :
- Strong familiarity with product development, user flows and UI experience.
- Proven ability to successfully manage all phases of the product development lifecycle.
- Expertise with web/mobile analytic tools.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Strong understanding of agile management (Scrum).
- Ability to break the ground through research and data analysis.
- Good collaboration, design thinking and presentation skills.
- Affinity to marketing.
- Preferred experience in product development as an engineer
- Preferred experience in a product company
- Experience in building or working with an early-stage tech product startup would be a plus.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Experience in B2B SaaS/Payments will be added advantage.
It’s a global role responsible for managing the product throughout the product lifecycle from
planning to execute in support of organizational strategy and objectives.
Responsibilities:
• Write detailed user stories and acceptance criteria, draft user flows, and communicate
project scope effectively, and manage products through development, QA, UA
Testing, and launch
• Ability to understand business and technical requirements & conceptualize end-to-end solutions
• Ensure requirements are communicated effectively to the business, design,
operations, CS and development teams.
• Manage agile product development process from a product management point of
View
• Participate in scrum meetings, planning, reviews and retrospectives
• Maintain and prioritize the product backlog and track feature releases with different
stakeholders
• Work with QA and engineering teams to streamline system integration, test and
improve product features
• Serve as an in-house expert for our products and become the go-to person for all
functional issues
• Manage all aspects of in-life products, including customer feedback, requirements,
and issues
• Have Strong OSS/BSS requirement gathering and solution experience (Telecom
domain).
• Minimum 5-7 years of experience in Telecom products e.g CRM, SDP, Billing &
Service provisioning.
Skills and Qualifications:
• A Bachelor’s degree in Computer Science, Engineering or equivalent is preferred
• 5-7 years of experience in product development & management expertise in the
payments / mobile app/consumer application/telecom domain
• Tech savvy and passionate about building products.
• Experience in technical documentation is a must.
• Prior experience in product development or management is desirable but not
mandatory
• Excellent writing and editing skills in Microsoft Word, Excel, and PowerPoint
• Comfortable using Google Analytics, Slack, Trello, Jira, Confluence, and/or similar
analytic tools, testing platforms, and tracking tools
• Understanding and capability to define Call flows, Business flows, use case flows and
documents them
• Have worked on integrations with the multi-vendor environment
Domain Experience -Thorough understanding of Telecom Business Processes domain
knowledge in all or either of these areas·
• Mobile, Broadband & Internet of Things, MVNO/MVNE
• PCRF, OCS, IMS, AAA, Partner Management,
• Activation, Provisioning, Fulfilment
• Understanding of technical knowhow on 4G, 5G, LTE, Mobile broadband, and Wifi
solutions
• Telecom OSS and BSS system
Designation : Business Development Executive
Cadre : Team Member
Position Reports to : Team Leader
Job Type : Full time
Location : Mumbai, BKC.
Shift Timings and Working Days :
US Shift : 7pm to 3.30 am
Working Days : Monday to Friday - Prefer male candidate
- Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday
General Shift : 9 am to 5:30pm
Working Days : Monday to Saturday - Prefer Female candidate
Additional Perk offer for Day Shift : Free Food will be offered.
ABOUT FINESTAR :
Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries.
Job Description :
As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.
- Making outbound calls to potential clients
- Take care of existing & New Clients
- Closing sales leads and assisting the client in entire process
- Meeting or exceeding monthly goals assigned by the Team Leader
- Working with the team and keep developing new market opportunities
- Perform any other jobs assign by management
Desired Candidate Profile :
- Excellent English communication and presentation skills, both verbal and written
- Competitive and enthusiastic personality with negotiation skills
- Excellent interpersonal and customer-facing skills
- Expertise in Microsoft Office
Other Requirements/Details :
- Tech-savvy, proactive, and eager to learn attitude
- The logical, solution-oriented mindset with good analytical ability
- Bachelor's degree in any stream
- Fresher or 1-3 years of experience in Luxury domain is plus
- CTC Offer : Between 2.5 LPA to 3.5 LPA
- Immediate joiner
NodeJS (Node.js)
MongoDB
ExpressWhat You'll do:
- 4+ years of experience building scalable backends using Nodejs
- In-depth knowledge of any framework of Nodejs (i.e. Express, Hapi, Koa.js)
- Hands on experience with developing REST APIs using Node.js and any of the above framework
- Should have experience with Socket.IO
- Familiar with oauth integration Social Networking API (Facebook, Twitter, Linked In, Google+)
- Good understanding of standard authentication systems such as OAuth2 and JWT
- Knowledge of server-side templating (e.g. Jade, Handlebars.js, etc.)
- Should have understanding of model, caching, async mechanisms
- Hands-on experience with implementing Role based User authentication and authorization system
- Understanding of caching, database interactions, middlewares
- Able to engineer the best performing solutions and always keeping scalability in mind
What makes you a great fit:
- Strong problem solving skills
- Knowledge of data structures and algorithms
- Hungry for more responsibility and knowledge
- Passion for building robust systems that are engineered to handle failure scenarios, an undying love and attitude for maintaining coding standards
- Strong advocate for producing quality software who makes sure issues are raised and resolved
- Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)
Must have skillsets:
Skills : NodeJs
Experience required: + years
Job Type: Full time/ Permanent
Perks and Benefits :
- 5 days working.
- Flexible shift timings
- Company-sponsored certifications.
- Team friendly culture
- Flat hierarchy
- Carrom, Table tennis games, Cricket Tournament Participation for interested employees
- Snack-filled pantry for team members
- Group Medical Insurance (*)
JavaPython
Ruby
Ruby on Rails (ROR)
Go Programming (Golang)- We're looking for an Engineering Lead - who can lead our team of engineers to build, scale and expand our digital infrastructure. From our frontend to backend, to our intuitive user interface - as the Engineering Lead - you will lead it all.
- You will have the opportunity to spearhead the architecture development of, build and maintain multiple cloud-based applications.
- You will report directly to the CTO and partner closely with teams across product and design. You will learn new skills yourself, such as cloud orchestration and product design, and also contribute to the continued skill-development of the team.
Responsibilities :
- Lead our engineering team, developing the capabilities of the team through hiring, mentoring, and hands-on management to build a world class engineering team and culture.
- Guide, strategize and prioritize the engineering efforts based on the company strategy for our in-market product as well as lead the end to end development of our new mobile app.
- Define the requirements of the product efforts, provide estimates for solutions, and manage the scope and delivery against commercial milestones during the life-cycle of the product efforts.
- Manage the engineering architecture and lead the DevOps processes while actively seeking opportunities for innovation and creative problem solving.
- Lead implementation of processes and supporting tools as per the evolving needs of the organization.
Required skills/abilities :
- Proven experience leading all aspects of web or mobile apps, from definition to operations, and can guide our product through scale and avoid common pitfalls.
- 4-6 years of experience as a full-stack engineer with in-depth knowledge of modern tech stacks and cloud infrastructure.
- Firm knowledge of scalable backend architecture, DevOps and scaling applications infrastructure for web and mobile applications from 1000 users to 1,00,000 users.
- At least 3 years of people management experience with leadership qualities, preferably at an early stage startup.
- Advanced knowledge of Project Management, Strategic Planning, and Agile/Scrum Methodology.
- Ability to deal with high pressure situations in a fast paced environment and meet targets without compromising the quality of the deliverables.
- Excellent organizational and communication skills, especially for a remote first work environment.
ABOUT VOLKS CONSULTING:
Designs, builds and delivers market-leading HRMS solutions for its customers around the world. We
help drive the revolution with unmatched insight and unrivalled technology, connecting front-end
revenue and relationships with back-end execution and efficiency optimized on a common technology
platform. This platform-based approach is enabling leading companies across the globe to get closer to
their customers and achieve real-world results.
PRIMARY ROLE:
We are looking for a Technical Recruiter to join our Product Hiring team for our clients. Technical
Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates
for various technical roles for our clients. You will also network online and offline with potential
candidates to promote the employer brands, reduce time-to-hire and attract the best professionals.
WHAT YOU'LL DO:
• Understand our clients & become a domain expert for them.
• Understand the client’s requirements & source potential candidates from niche platforms like
stack overflow, GitHub, LinkedIn, etc.
• Parse specialized skills & qualifications to screen resumes.
• Perform pre-screening calls to analyse applicants’ abilities which includes a project based
technical screening.
• Interview candidates combining various methods (eg. – structured interviews, technical
assessment & behavioural assessment)
• Craft & send personalized recruiting emails to candidates.
• Facilitate & finalize the candidate offers & timely follow-up to ensure their joining.
SKILL SETS:
• Proven work experience as a Technical Recruiter (1-3 years).
• Sound knowledge on SDLC &various technologies.
• Passion for learning client domains, technical skills & extensive screening methodologies.
• Excellent resume sourcing skills from various platforms like job boards, LinkedIn, stack
overflow, GitHub, etc.
• Excellent verbal & written communication skills including ability to write quality
professional emails.
• Ability to change oneself in a highly productive & fast paced environment.
• Excellent people skills & coordination skills.
React Native
React.jsWe are looking for a skilled React Developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React/React Native concepts. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.
Desired Candidate Profile:
- Own front-end experience activities including UI design, development, testing, and support of complex web and native applications.
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Developing and implementing highly responsive user interface components using React concepts.
- Writing application interface codes using JavaScript following React workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
- Produce applications that provide measurable business values.
React Developer Requirements:
- Previous experience working as a React Developer.
- Solid understanding of website and native application development principles
- An understanding of React Native best practices and a commitment to following them.
- Experienced in using Mobile Views on iOS and Android
- Good understanding of MVC frameworks
- Ability to create and maintain continuous integration and delivery of React.js/React Native applications.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of React, React Native
- Experience with user interface design.
- Knowledge of how to build and consume APIs and the basics of internet communication protocols and web frameworks
- A knack for writing clean, readable React-Native code
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon