Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java
KubernetesWe are seeking a skilled Full Stack (FSE) Developer with expertise in Java, Spring Boot development to join our dynamic team. In this role, you will be responsible for development of critical banking application across various business domains. You will collaborate closely with cross-functional teams to ensure high-quality solutions are developed, maintained, and continuously improved.
Responsibilities:
Development of business-critical banking applications.
Develop new features for banking applications using FSE technologies.
Ensure code quality through proper testing, reviews, and adherence to coding standards.
Collaborate with design, backend, and other teams to deliver seamless user experiences.
Troubleshoot, debug, and optimize performance issues.
Participate in agile development processes and contribute to continuous improvement initiatives.
Requirements:
Bachelors/Masters degree in computer science, Software Engineering, or a related field.
4 – 6 years of relevant experience in application development.
Solid experience in:
Java, Spring Boot.
APIs / REST.
Kubernetes / OpenShift.
Azure DevOps.
JMS, Message Queues.
Nice to have knowledge in:
Quarkus.
Apache Camel.
Soft skills / Personality:
Excellent English communication skills / proactive communication.
Candidate needs to have Self-dependent working style.
Candidate needs to have problem solving skills (Strong analytical skills to identify and solve complex issues).
Candidate needs to show high Adaptability (Flexibility in adjusting to different working environments and practices).
Candidate needs to be quick in Critical thinking (Evaluating information and making informed decisions).
Candidate needs to have Team collaboration (Ability to work collaboratively with a distributed team) character.
Candidate needs to have Cultural awareness ability.
Candidate needs to be Initiative (Proactively seeking solutions and improvements).
Good to have knowledge about Co Banking systems.
Good to have Banking domain knowledge.
Experience in customer facing is an advantage.
Skills & Requirements
Java, Spring Boot, APIs/REST, Kubernetes, OpenShift, Azure DevOps, JMS, Message Queues, Quarkus, Apache Camel, Excellent English communication, Proactive communication, Self-dependent working, Problem-solving, Analytical skills, Adaptability, Critical thinking, Team collaboration, Cultural awareness, Initiative, Co-banking systems knowledge, Banking domain knowledge, Customer-facing experience.
Job Details:
- Role: Senior Staff Engineer, AI,LLM
- Experience: 7-9 Years
- Employment Type: Full-time
- Work Mode: Gurugram (Hybrid)
REQUIREMENTS:
• Strong experience in AI/ML Engineering and Generative AI solution development.
• Hands-on expertise in Python development for AI/ML applications and scalable AI services (Must Have).
• Strong experience with GCP and Vertex AI, including model deployment, pipelines, and AI services (Must Have).
• Deep understanding of LLMs, Foundation Models, embeddings, prompt engineering, and RAG architectures (Must Have).
• Hands-on experience building Agentic Workflows and AI Agents (Must Have).
• Experience with Vector Search, AI security, governance, and responsible AI practices.
• Strong knowledge of MLOps, CI/CD, automated testing, and Infrastructure as Code.
• Experience with observability, monitoring, logging, and tracing for AI systems.
• Strong understanding of APIs, microservices, and cloud-native architectures.
• Excellent problem-solving, communication, and stakeholder management skills.
RESPONSIBILITIES:
• Design, build, and deploy production-grade Generative AI and Agentic AI solutions using GCP and Vertex AI.
• Develop AI Agents, Agentic Workflows, and RAG-based solutions leveraging enterprise data sources.
• Design secure, scalable, and reliable AI architectures aligned with business requirements.
• Build and maintain AI platforms, APIs, and reusable AI components.
• Implement AI security, governance, monitoring, observability, and performance optimization practices.
• Establish and manage CI/CD pipelines and MLOps processes for AI solutions.
• Design and execute AI testing, evaluation, and quality assurance strategies.
• Collaborate with Product, Engineering, and Data Science teams to deliver AI-powered solutions.
• Develop high-quality Python code and participate in code reviews and architecture discussions.
• Research emerging AI technologies and drive continuous improvement and innovation.
• Troubleshoot production issues and provide technical leadership and mentoring.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related fields,
We are looking for Business Development Associates who are driven, self-motivated, and highly passionate about working in the Ed-tech space while impacting careers via quality education & expert mentorship. You’ll work closely with top school graduates, ex-McKinsey, Hotstar, Disney, Deloitte, EY, Byju, Paytm employees to establish, nurture, and grow business across categories & territories. This is a great opportunity to learn from an extraordinary team, grow massively, and help students around the globe build an awesome career for themselves.
What will you do
- Identify and develop strategic relationships with potential customers.
- Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
- Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
- Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
- Study the details of each offering & stay abreast of updates to these offerings
- Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals
What will you need:
● Graduate/MBA in the field of Business/ Management (preferable)
● 0-4 years of experience
● Keen interest in education & innovation along with an acumen for sales Inherent ability to position, market, and sell an idea or product
What will you get:
● Industry-best perks
● Phenomenal work environment, with massive ownership and growth opportunities
● Super young & enthusiastic colleagues in Tech/ Marketing/ PR/ Editorial/ Social Media & Events!
● Quick iterations & deployments – fail-fast attitude
● Opportunity to work on cutting-edge technologies, and lead teams in the future
● Access to a world-class mentorship network
● Opportunity to create a massive and direct impact in the lives of students making the biggest decision of their lives to pursue higher education abroad
Engineering Head / Technology Leader
Experience: 14+ Years
Role Summary
Seeking a senior Engineering Leader to drive technical strategy, lead large engineering teams, and deliver scalable, high-quality software products. The role combines strong people leadership with deep hands-on and architectural expertise.
Key Responsibilities
- Lead and scale a 40+ member engineering team
- Own and execute the technical roadmap aligned with business goals
- Drive AI-driven solutions and modern engineering practices
- Ensure delivery of secure, scalable, high-performance systems
- Mentor leaders, manage hiring, performance, and career growth
- Oversee architecture, code quality, and non-functional standards
- Collaborate with Product, Design, and cross-functional teams
- Champion Agile and DevOps practices
Requirements
- 14+ years in software engineering, 5+ years in leadership
- Strong expertise in Java, Microservices, AWS, Angular, AI
- Experience with Spring Boot, Kafka, Kubernetes, Docker, Cassandra
- Strong system design, security, and distributed systems knowledge
- Excellent communication and stakeholder management skills
What We Offer
- Competitive compensation
- Leadership impact in a high-growth environment
- Collaborative, flexible work culture
SEO Executive Job Description
- We are looking for a result-driven SEO executive to be responsible for developing optimized web content. The SEO executive's responsibilities include working closely with the marketing team to achieve SEO objectives, measuring the success of SEO and ROI, and assisting with the maintenance of the website's architecture to ensure user friendliness.
- To be successful as an SEO executive, you should have strong copywriting and analytical skills, knowledge of coding techniques, and a commitment to constantly improving on key skills. Ultimately, an SEO executive should have outstanding knowledge of SEO, passion for the industry and time management skills.
SEO Executive Responsibilities:
- Conducting on-site and off-site analysis of web SEO competition.
- Using google analytics to conduct performance reports regularly.
- Creating high-quality SEO content.
- Assisting with blog content.
- Leading keyword research and optimization of content.
- Keeping up-to-date with developments in SEM.
IT Company
Full Time Office Job
Salary - 10k to 14k in hand
Experience - 1 to 2 year
.NET- Knowledge of Pre-Paid Card Systems to implement In house system and / or manage Partner outsourced solutions --- Project Management
- Must have Experiences in Skills such as Oracle, Sql, MySQL, Java, C++, C #, DOTNET, XML, Ajax, Java Scripts, Web technologies. etc.
- Experience in Cards Products – Pre-paid system (Single / Multi Currency), Forex’s cards (Card Management System/Issuances + Transactions processing).
NodeJS (Node.js)Kubernetes
Docker
Amazon Web Services (AWS)CricStox is a Pune startup building a trading solution in the realm of gametech x fintech.
We intend to build a sport-agnostic platform to allow trading in stocks of sportspersons under any sport
through our mobile & web-based applications.
We’re currently hiring a Backend Cloud Engineer who will gather, refine specifications and requirements
based on technical needs and implement the same by using best software development practices.
Responsibilities?
● Mainly, but not limited to maintaining, expanding, and scaling our microservices/ app/ site.
● Integrate data from various back-end services and databases.
● Always be plugged into emerging technologies/industry trends and apply them into operations and
activities.
● Comfortably work and thrive in a fast-paced environment, learn rapidly and master diverse web
technologies and techniques.
● Juggle multiple tasks within the constraints of timelines and budgets with business acumen.
What skills do I need?
● Excellent programming skills in Javascript or Typescript.
● Excellent programming skills in Nodejs with Nestjs framework or equivalent.
● A solid understanding of how web applications work including security, session management, and
best development practices.
● Good working knowledge and experience of how AWS cloud infrastructure works including services
like APIGateway, Cognito, S3, EC2, RDS, SNS, MSK, EKS is a MUST.
● Solid understanding of distributed event streaming technologies like Kafka is a MUST.
● Solid understanding of microservices communication using Saga Design pattern is a MUST.
● Adequate knowledge of database systems, OOPs and web application development.
● Adequate knowledge to create well-designed, testable, efficient APIs using tools like Swagger (or
equivalent).
● Good functional understanding of ORMs like Prisma (or equivalent).
● Good functional understanding of containerising applications using Docker.
● Good functional understanding of how a distributed microservice architecture works.
● Basic understanding of setting up Github CI/CD pipeline to automate Docker images building,
pushing to AWS ECR & deploying to the cluster.
● Proficient understanding of code versioning tools, such as Git (or equivalent).
● Hands-on experience with network diagnostics, monitoring and network analytics tools.
● Aggressive problem diagnosis and creative problem-solving skills.
Python
Django
FlaskJob Description:
Candidate must have 2 to 5-years of experience in various phase of development of a python-based application or API development.
Requirements:
Must Have: Strong expertise in PYTHON and its built-in data structures, developing API using flask or fastapi, data wrangling using standard python frameworks like pandas, NumPy etc., integration of various applications (third party or inhouse) with python.
Good to Have: Deployment using Nginx, GUnicorn, IIS, docker and Kubernetes etc. Good understanding of optimization solutions like differential evolution. Hands on experience with python packages like Scipy. Tkinter to make python-based applications.
Roles and Responsibilities:
- Understanding/gathering the requirements from stakeholder, formulating the problem, and leveraging AI/ML to solve the business problems.
- Integration of third party or in house application with python solution.
- Working on Deployment and optimization of various engineering problems using Numerical/Constraint optimization frameworks such as Differential Evolution and deploy a web-based API using Flask and Nginx/IIS.
- Unit testing of various python modules developed and testing of the API.
JavascriptNodeJS (Node.js)
PHP
Redis
Elastic SearchYour Responsibilities :
1. Orchestrate the design, development and delivery with high quality, performance and scale.
2. Develop road-maps for system and product growth, and then ensure timely execution and delivery.
3. Have high technical competence, strong technical background with a proven technical track record.
4. A strong collaborative mindset to work closely with your peers in various teams like Product Management, Design, Quality Assurance and more to bring diverse viewpoints and goals together.
5. Improve, optimize and identify opportunities for efficient software development processes.
6. Define a long term talent strategy across technologies. Provide supervision, mentoring and development opportunities for associates and managers who report into you
7. A zeal for solving customer problems, and the cascading the same passion within your team.
8. Drive for innovation and improvement - encouraging and enabling your team to improve their tools, processes, and culture; keeping them agile and creative
Required Skills :
1. Deep understanding of Opensource technologies (Javascript, Node,JS, React, PHP) and architecture in a highly scalable and available set-up.
2. Hands-on experience in developing, designing & scaling complex systems
3. Start-up experience to scale the organization and influence engineers.
4. Strong sense of ownership and accountability
5. Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
6. Understanding of business processes and the application of technology to implement them.
HTML/CSS
Adobe Illustrator
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Full Stack Developer - Averlon