Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.

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Role Description
This is a full-time on-site role for a Sales Executive at Sunra Soft Tech Private Limted in Pune. The Sales Executive will be responsible for developing and implementing sales strategies, identifying new business opportunities, building and maintaining client relationships, and achieving sales targets.
Qualifications
Sales and Business Development skills
Excellent communication and negotiation skills
Customer relationship management
Strong problem-solving and decision-making abilities
Experience in the IT industry is a plus
Bachelor's degree in Business Administration or related field


Job Description: Principal Engineer (Full Stack Architect)
Job Title: Full Stack Architect
Location: Hyderabad, India
Experience: 15Years to 20 years (4+ years in Enterprise Architecture)
Technology Stack: MERN (MongoDB, Express, React, Node.js), Distributed Systems, Cloud (GCP/Azure), Neo4j, Vector Databases, SQL and NoSQL Databases, Knowledge Graphs.
Industry: Enterprise Software, Large-Scale Distributed Systems, Machine Learning
Job Summary
As a Full Stack Architect, you will play a pivotal role in designing and architecting large-scale distributed systems with a strong focus on the MERN stack (MongoDB, Express.js, React, Node.js). You will lead the design and implementation of enterprise-grade software solutions that leverage cloud infrastructure (GCP/Azure), knowledge graphs (Neo4j), vector databases, and machine learning at scale. In this role, you will work closely with cross-functional teams including data scientists, cloud engineers, and front-end developers to deliver high-performance, secure, and scalable applications.
This role requires a deep understanding of distributed systems architecture, graph databases, machine learning systems, and cloud computing, with a strong focus on building solutions that meet business and technical needs. The ideal candidate will have 12+ years of experience with a proven track record of architecting full-stack systems and leading engineering teams in a fast-paced, innovative environment.
Roles and Responsibilities
Full Stack Architecture: Design, develop, and maintain highly scalable, distributed, and fault-tolerant enterprise applications using the MERN stack (MongoDB, Express.js,
React, Node.js).
Distributed Systems: Architect and design large-scale distributed systems that handle high- volume, low-latency data processing.
Cloud Engineering: Implement and maintain cloud infrastructure solutions on GCP or AWS,ensuring high availability, scalability, and performance.
Knowledge Graphs and Databases: Design and optimize complex data models using Neo4j, vector databases, and other NoSQL solutions to manage interconnected data efficiently.
Enterprise Solutions: Architect and deliver cloud-native enterprise software solutions that meet enterprise-grade security, compliance, and performance requirements.
Data Structure & Algorithms (DSA): Lead by example in writing efficient, high-performance code and optimize software with a strong focus on algorithms, data structures, and system design principles.
Collaboration: Work with engineering, data science, and product teams to translate business requirements into scalable technical solutions.
Mentorship: Mentor junior engineers and foster a collaborative team environment.
Performance Optimization: Ensure system performance, scalability, and reliability throughcode reviews, optimizations, and best engineering practices.
Documentation & Best Practices: Maintain comprehensive architecture documentation and promote engineering best practices across teams.
Mandatory Requirements
Experience: 12+ years of full-stack development experience, with significant expertise
in building and architecting applications using the MERN stack (MongoDB, Express.js,
React, Node.js).
Distributed Systems: Proven track record of architecting and implementing large-scale
distributed systems with a focus on reliability, scalability, and performance.
Cloud Expertise: Extensive hands-on experience with cloud infrastructure (GCP or AWS),
with a deep understanding of cloud services such as compute, storage, networking, and
security.
Database Systems: Expertise in NoSQL databases like MongoDB and graph databases like
Neo4j. Experience with vector databases for high-dimensional data processing.
Knowledge Graphs: Hands-on experience in designing and working with knowledge graphs
for solving complex data relationships.
Data Structures & Algorithms: Strong knowledge of DSA with practical experience in
solving complex technical challenges.
Microservices Architecture: Experience in designing and developing microservices-based
architectures and ensuring high availability.
DevOps ; Automation: Knowledge of DevOps practices (CI/CD), containerization (Docker), and orchestration (Kubernetes).
Agile Methodologies: Experience with Agile development methodologies, including SCRUM, TDD, and iterative development.
Nice-to-Have Requirements
Front-End Expertise: Advanced experience with React.js, with knowledge of modern front- end technologies (Next.js, Redux, TypeScript).
Cloud Certifications: Google Cloud Professional Architect or Azure Certified Solutions Architect certifications.
Data Engineering: Hands-on experience with data pipelines, ETL processes, and big data technologies (e.g., Apache Spark, Kafka).
AI/ML Ops: Experience in deploying machine learning models using MLOps frameworks and automating ML pipelines.
Graph Analytics: Experience in graph algorithms and analytics, with the ability to model and query complex relationships in a graph database.
System Design: Experience in conducting system design reviews, providing insights into performance bottlenecks, scalability, and trade-offs.
Security & Compliance: Knowledge of enterprise-level security protocols and data privacy compliance frameworks (e.g., SOC2, GDPR).
Leadership: Proven experience in leading cross-functional teams, setting technical roadmaps, and ensuring alignment between business and technical goals.

• Web Development: Creating and implementing the technical aspects of websites and web applications
• This involves working with programming languages such as HTML, CSS, and JavaScript to build the front-end (user interface) and back-end (server-side logic)
• Web Design: Collaborating with designers and using design tools to translate mockups and wireframes into functional web pages that align with the visual and user experience (UX) design
• Front-end Development: Focusing on the client-side of the application, ensuring responsive and interactive user interfaces, optimizing for various devices and screen sizes
• Back-end Development: Dealing with the server-side logic and databases to handle data storage, retrieval, and manipulation
• This may involve working with technologies like Node.js, Python, PHP, and more.
• Database Management: Creating and maintaining databases that store website/application data efficiently and securely
• Testing and Debugging: Identifying and fixing technical issues, ensuring the website or application functions smoothly across different browsers and devices
• Website Optimization: Improving website/application performance, load times, and overall user experience
• Version Control: Using version control systems (e g, Git) to manage code and collaborate with other developers
• Security: Implementing security measures to protect websites and applications from potential threats and vulnerabilities
• Collaboration: Working closely with designers, other developers, and stakeholders to ensure project requirements are met and deadlines are followed
• Continuous Learning: Keeping up with the latest web technologies, trends, and best practices to improve skills and stay current in the rapidly evolving web development landscape
• Deployment and Maintenance: Deploying websites/applications to servers and performing regular updates and maintenance to keep them running smoothly
• Troubleshooting: Investigating and resolving technical issues that arise from user feedback or testing
•
•
Desired Candidate Profile
• Engineering graduate (BE/B.Tech) or BCA/MCA from a reputed university.
• Ability to develop and manage e-commerce websites and web applications.
• Good understanding of fundamentals and concepts of PHP Scripting language.
• Good understanding of Smarty language.
• Hands-on experience in front-end technologies such as JavaScript, HTML5, jQuery and CSS3.
• Knowledge of OOPS & Database.
• Strong written and oral communication skills.
• Attention to detail and excellent organizational skills.
• Alternate Saturday and all Sunday will be fixed off
Need a graphic designer who should be able to conceptualize campaigns and execute eye-catching and
professional designs. With the desire to learn organizational and business values, they should be able to
determine the requirements and produce exceptional work.
Responsibilities
● Understand the brief, participate in brainstorming and produce creative designs that result in an
engaging consumer journey.
● Collaborate with the marketing team and copywriters to understand the exact requirements and
expectations.
● Use proficient creative software skills to create a variety of static and motion graphics for
communication design.
● Participate and brainstorm in creative meetings to understand requirements and advise Creative Ideas
● Develop game-changing and innovative designs for Banners, Digital Marketing, Emailers and
illustrations as well as support any advertising/brand initiatives
● Demonstrate solid conceptual, visualization, and communication skills during all phases of creative
development from inquiry to delivery
● Well-versed with social media and marketing and online platform banners.
Qualifications & Experience
● Minimum 1-3 years of experience in graphic design, branding, illustrations etc. for creative agencies,
other web companies, the e-commerce industry etc.
● Experience in graphic design software - Adobe Photoshop, Adobe Illustrator etc.
● Good communication skills plus Professional written and interpersonal skills.
● Excellent visual design skills in both static and basic motion graphics.
● Basic knowledge of HTML will be advantageous.
● Ability to present your designs and defend your solutions to various stakeholders.
● Good layout designing skills and sense of color usage.
● 1-3 years of experience as a graphic designer in a relevant field.
● E-commerce background is a plus point.
● Understanding the Fashion Space is a plus.
● Experienced in determining requirements and meeting deadline
Inside Sales Executive - Lead Generation
Summary:
Passionate and energetic inside sales personnel who can connect and engage with leads via outbound calls, set up appointments and communicate the company's brand identity.
2 years of inside calling experience around IT hardware and software sales
Identify prospects grow and manage sales pipeline to achieve targets
Coordinate software demos and service presentations with prospects and the internal business development team.
Experience in market research, data mining and cold calling.
Generate new potential clients through cold calling, and social media platforms.
Communicating with the Organization heads and scheduling the appointments for product demos.
Self-motivated, and able to work independently and as a member of a remote team.
Proven ability to build and manage a sales pipeline and achieve targets
Market Research to identify new markets and prospects.
Excellent communication skills (presentation, verbal, and written)
Demonstrated expertise in building and maintaining client relationships
Good convincing ability and confident personality.
Data-driven approach towards the sales process.
Full understanding of the sales process from database generation to fixing the appointments.
Min 1 year of relevant experience in software/hardware sales
Strong communication and presentation skills.
Knowledge of lead generation and email hunting.
Excellent knowledge of search engines, web analytics and business research tools.
Adequate knowledge of data collection methods.
Strong analytical and critical thinking.
Good working knowledge of MS Word and Excel
Responsibilities
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Prospect call preparation including company background research and other pertinent lead information
Identify customer's buying trends and provide reports to management
Location: Mumbai & Nashik
Job Types: Full-time, Permanent, Temporary
Company - Learnyst Insight Pvt. Ltd.
Location - Bangalore
Start Date - Immediately
CTC - 4 To 7 LPA
About Learnyst
===========
We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell courses on their websites & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible, and engaging.
Nice, but what do we do, We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com
Responsibilities
===========
1. Profiling of leads basis their interests and qualifying them based on eligibility for our various offerings over phone calls and emails
2. Asking potential customers questions to ascertain their potential needs
3. Managing sales process and working on CRM
4. Identifying new channel partners/business networking
5. Working closely with the manager or assigned staff member and completing all allocated tasks.
6. Conducting website research or gathering information through various tools.
7. Updating documents and sales records
8. Reviewing sales performance
9. Observing and carrying out sales processes
10. Identifying potential weaknesses and offering improvement suggestions.
11. Keeping a log of everything learned and delivering presentations to staff and other stakeholders.
12. Work on strategies to increase digital sales.
Qualifications
==========
1. Bachelors/Master's degree. (B-Tech, BE, MBA)
2. 2-5 Years of Relevant work experience in business development (mandatory)
3. Good communication & presentation skills, both verbal and written in English.
4. Sense of ownership/accountability.
5. Good knowledge of computer science or engineering is preferred.
6. Knowledge of digital marketing (Content marketing, SEO, social media marketing, etc) is a big plus.
7. Experience in full sales cycle including deal closing Demonstrated sales success.
We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
We are creating high-quality remote talent workforces across Content Writers, Graphic Designers, Video Makers, Content Strategists, Audio Artists, and eventually aim to cover each and every creative professional involved in the marketing domain. Imagine us being able to build virtual marketing teams for any company globally, by providing them a product that solves for content operations and gives the customer the ability to strategize, create, distribute and manage all their content projects at one place. At the same time, they have the ability to be able to extend their team by being matched with high-quality creators from our talent marketplace for different projects that they have. It isn’t long before content becomes so fundamental to individuals and brands alike, that there is a need for buying and selling content on-demand. We want to be that force of change!
Responsibilities: -
- We are looking for solid senior back-end developers who are well-versed with NodeJs.
- The tech stack on the back end side - MySQL, Postgres, Redis, Node, TypeScript, Express, Knex.
- We are looking at folks who have a minimum of 6-7 years of experience in back-end development and have been strong experience.
- The mindset is very different and we are looking for folks who have evolved fast in terms of skills and in terms of working on their own projects.
Role: Web Designer/ Developer
·Conceptualise the design, formatting requirements, understand end-user needs and strategy development for building the components of the website
· Candidates should be able to visualize responsive website designs
· Good knowledge in building web design templates with relevant tools
· Ability to create Mobile Responsive Designs
·Understand the FTP to upload and maintain web pages to the webserver is a plus
·Experience in JavaScript, jQuery, HTML, HTML5, CSS, CSS3, Bootstrap, Photoshop and Illustrator.
·Capable to work under deadlines and contributes towards team efforts.
· Ability to work on multiple projects & able to interact with clients.
Desired Technical Skills:
·Require excellent knowledge in HTML, HTML5, CSS, CSS3, jQuery, JavaScript & Bootstrap
·Knowledge in integrated development tools as Dreamweaver & Visual Studio
·Experience in Photoshop, CorelDRAW, and Video Editing
Education: Any degree/ Diploma.
Experience: 6 m- 2 yr.
Salary: As per industry standards.
.


What you will do:
- Working with server-side JavaScript frameworks like Express based on Node.js
- Working in an Agile environment, particularly Scrum and JIRA
- Writing automated tests and testable code using Jest
- Connecting the UI with backend using REST API or GRAPHQL
- Transforming UX wireframes/design into responsive web pages
What you need to have:
- Minimum of 4 years (and above) experience in modern UI frameworks like ReactJS web/Native
- Experience and expertise in HTML, CSS and Javascript
- Familiar with UI design concepts and user interface design
- Experienced user of the GIT/GITHUB repository
- Experience with hands on UI development
- Experience in modern UI frameworks like ReactJS web/Native



Responsibilities Providing innovative web development services. Updating website on time whenever required. Need to work 20-30 Hours per month.
Skills required -Full stack development experience with PHP -Track record of successful web application development using JavaScript -String core PHP Hands on experience. -Excellent knowledge of PHP, MySQL, jQuery, JavaScript, HTML5, CSS3, XML, Wordpress -Expertise in building web applications and APIs. -Expertise in Learning Management System LMS , like moodle is an added advantage. -Familiarity with and adherence to web standards and best practices for load time reduction and accessibility. -Being a good problem solver with a high level of attention to detail is a strong asset for this role. -Good debugging skills. -Knowledge of best practices is essential.

