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At our organisation, the individual can expect to grow in their career to VP position and establish off shore units in 1 - 2 years
Job location - Mahape
Executive & Administrative Support
1. Manage calendar, meetings, and appointments for the HOD
2. Prepare agendas, Minutes of Meetings (MOM), and action trackers
3. Draft official emails, letters, and internal communications
4. Coordinate inter-departmental follow-ups on behalf of the HOD
5. Maintain confidentiality of sensitive management and legal information
⚖️ Legal & Compliance Coordination
1. Assist in drafting, reviewing, and maintaining contracts, agreements, and MOUs
2. Coordinate with external legal counsel for notices, replies, and case updates
3. Maintain tracker for legal cases, notices, agreements, and compliance deadlines
4. Ensure timely circulation and execution of approved legal documents
5. Support HOD in compliance-related documentation and audits
📁 Documentation & Records Management
1. Maintain structured digital and physical filing of legal and commercial documents
2. Track contract validity, renewals, amendments, and approvals
3. Ensure version control and accurate naming of documents
4. Maintain dashboards and trackers for management review
5. Assist in preparing reports and presentations for senior management
👥 Stakeholder & Coordination Support
1. Liaise with HR, Finance, Operations, and Commercial teams for data and approvals
2. Coordinate with clients, vendors, and consultants as instructed by HOD
3. Support in portal uploads, statutory submissions, or client documentation
4. Escalate delays, risks, or non-compliance issues to HOD promptly
Job Title: Customer Success Lead
Location: Mumbai
Work Mode: Remote
Shift Timings: US Shift
Experience: 4–7 years
Industry: B2B SaaS | Enterprise Accounts
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with North American customers and managing stakeholders across time zones
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Exposure to large consumer-driven enterprises (preferred)
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
- Comfortable working in a remote setup with US shift timings
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
SFCC B2C architecture, implementation and rollout experience,Hands-on in
backend code of SFCC
Experienced in conducting workshops with customer team
Strong knowledge on JS Controllers, Pipelines, Demandware Scripts, DW Forms
Framework, ISML templates, Service Framework, Job Framework
Experience with third party integrations for Payment, Tax, Address
Verification and OMS Integrations
Strong understanding of Business Manager and Configuring Jobs
Experience on working with Slots, Content Assets, Site and Catalog Setup,
Promotions and Setup of Feed files
Good Understanding of Build and Deployment Process
Good understanding of JQuery and AJAX
Experience with site performance optimization
- Expérience to handle banking project, Complaince issue,
- Angular JS 1.6 and above 6/7 version experience 1.5-4 years
- WCF/WebAPI/C#.NET 4.0 and above experience 2-5 years
- Microsoft Sql server 2008 and above version minimum 1.5-3 years
- Device integration experience (Biometric, MATM)
3-5 years of experience in DevOps, systems administration, or software engineering roles.
B. Tech. in computer science or related field from top tier engineering colleges.
Strong technical skills in software development, systems administration, and cloud infrastructure management.
Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.
Experience with containerization technologies such as Dockers and Kubernetes.
Experience with cloud providers such as AWS or Azure.
Experience with scripting languages such as Bash or Python.
Strong problem-solving and analytical skills.
Strong communication and collaboration skills
Resource: Content Manager
Location: Mumbai(On-site)
Qualification: BA/MA(English)/Degree in Mass Communication/Bachelor's degree in Engineering
No. of years of Experience: Min. 2 years experience in Website maintenance and Content Management
Certification / Knowledge :
- Should be proficient in all of the following languages : English, Hindi and Marathi
- Exposure to content management for Government websites preferred.
Good knowledge of managing Linux admin along with application hosting on the server. Excellent
knowledge of Linux commands
Worked on OEL Linux and other Linux version. Manage VAPT requirements, server support, backup
strategy
Knowledge of hosting OBIEE, Informatica and other applications like Essbase will be added adavntage.
Good technical knowledge and ready to always learn new technologies
Configurations of SSL, Port related checking
Technical documentation and debug skills
Coordination with other technical teams
Qualifications
Master or Bachelor degree in Engineering/Computer Science /Information Technology
Additional information
Excellent verbal and written communication skills
We have an opening For Dot Net Developer Profile For Thane Location (Mumbai)
Location:- Thane (Mumbai)
Experience: 1yrs
CTC- 1LPA- 6LPA
Company Link:- https://www.kemarautomation.in/
Job Description:
- Good knowledge of Web api development
- Required Hands on experience in Angular and .net core
- Knowledge of Authentication and authorization
- Hands on entity framework using C#
- Hands on SQL query and LINQ queries
- Angular 2 + working Hands-on knowledge
- Good knowledge of C# and OOP concepts
2. Should understand the importance and know-how of taking the machine-learning-based solution to the consumer.
3. Hands-on experience with statistical, machine-learning tools and techniques
4. Good exposure to Deep learning libraries like Tensorflow, PyTorch.
5. Experience in implementing Deep Learning techniques, Computer Vision and NLP. The candidate should be able to develop the solution from scratch with Github codes exposed.
6. Should be able to read research papers and pick ideas to quickly reproduce research in the most comfortable Deep Learning library.
7. Should be strong in data structures and algorithms. Should be able to do code complexity analysis/optimization for smooth delivery to production.
8. Expert level coding experience in Python.
9. Technologies: Backend - Python (Programming Language)
10. Should have the ability to think long term solutions, modularity, and reusability of the components.
11. Should be able to work in a collaborative way. Should be open to learning from peers as well as constantly bring new ideas to the table.
12. Self-driven missile. Open to peer criticism, feedback and should be able to take it positively. Ready to be held accountable for the responsibilities undertaken.



