Sales manager

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Roles and Responsibilities:

● Create thumb-stopping Reels, Instagram Stories, and short-form videos for various social media platforms.

● Plan, shoot, and edit high-quality promotional and brand videos that bring our brand to life with flair and creativity.

● Develop and maintain a content calendar aligned with campaigns, launches, and trending moments.

● Collaborate with the marketing and design teams to roll out content that aligns with brand strategy and visual identity.

● Stay ahead of the curve on social media trends, evolving formats, and viral-worthy content ideas.

● Craft captivating copy for social media captions, video hooks, and campaign taglines that spark engagement.

● Play an active role in influencer marketing – whether that’s partnering with creators or being the influencer yourself!

● Represent the brand as a social media influencer with on-screen presence, charm, and authenticity.

● Pitch bold, quirky, scroll-breaking content concepts every week – and make them happen!

WHAT WILL YOU NEED TO SUCCEED?

● A creative mind that sees magic in the mundane.

● A portfolio of past work (even personal IG/ Linkedin content counts!)

● Passion for storytelling, aesthetics, and digital media.

● Comfort in front of or behind the camera (we love dual threats!)

● Familiarity with tools like Canva, CapCut, InShot, Adobe Rush, or anything else that gets your creativity flowing.

● Strong understanding of LinkedIn, Instagram, YouTube Shorts, and content performance i

• Identify new revenue opportunities and meet appropriate targets set out by management.
• To understand thoroughly and establish appropriate channels/mediums of reaching the target audience keeping the budget in mind. 
• To prepare weekly action plan along with the team.
• Tracking Pipeline, Call reports, Lead tracker report and updating it in the CRM
• Responsible for selling our festivals to prospective sponsors and alliance partners against agreed targets
• Responsible for Relationship building & key account management with the existing clients to get more business                  
• Doing market research & Preparing database
• Scheduling meeting with the respective people
• 2-3 years Experience in Marketing & New Business Development with an exposure to Brand management, Brand promotion, Digital Media, Mass communication ,Media Sales
• Full time MBA - Sales & marketing from a reputed institute

Bringing up Android on custom hardware 

•  Android OS modifications, HAL interface definition language (C++ and Java)
•  Android, JNI and Android application performance optimization 

 Preferred Skills and Experience:

•  Experience in Java or Kotlin development (preferably Android) 
•  Experience in C/C++ with deep understanding of Object-Oriented Analysis, Design and Programming. 
•  Experience with GIT or similar repository management and version control tools. Familiarity with software configuration management tools, defect tracking tools and Agile methodology. 
•  Development in a Linux environment with emphasis on Unit testing alongside functional integration testing. 
•  Android-For-Work, Android Enterprise features and EMM/MDM management solutions 

Are you interested to work at a place where you are given the opportunity to grow and level up your skills?

Are you looking to build products that are impactful?

Do you want to work with an energetic team, like-minded and passionate programmers? 

Do you like to create impactful and scalable products?

What we Look for

• Bring in a "can-do" attitude
• Passion towards technology and software engineering - open source, pet projects, conference talks, getting better at writing clean code
• Participate in a highly fluid environment applying agile software development principles
• Carry out unit tests and other quality control mechanisms to inform and validate the designs and code
• Work with product owner/BAs  to bring an end to end perspective of the problem
• Ability to ask the right questions and communicate your ideas with clarity
• Ability to collaborate with various stakeholders and take complete ownership
• Participate actively in building one of the most impactful organizations in retail technology

As a Software Engineer …..

• Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun) 
• Eager to learn new concepts, and technologies and be productive in short time
• Convert a raw idea into usable real-life software products 
• Write modular, readable and maintainable code
• Good understanding and working knowledge of technologies worked
• Demonstrate good problem solving skills
• Own and be able to manage a small to medium sized modules
• Demonstrate ability to guide and coach a new team member or fresher

Roles and Responsibilities:

• Review training content and assessments. The review parameters include (but are not limited to) the following:

○ Rewrite the training content wherever necessary to simplify it or to make it more age

appropriate.

○ Create engaging learning activities and provide exercises and activities that enhance

the learning process.

○ Devise modes of assessment, such as tests or quizzes, to measure the effectiveness

of course.

○ Analyze and apply trends and best practices in learning technologies and instructional

design.

○ Suggest instructional enhancements to the content and assessments so the learning

experience is superior.

○ Check if all the training assets follow the instructional guidelines.

○ Work with subject matter experts to identify target audience’s training needs

○ Do a thorough language review.

○ Do a thorough formatting check and fixes.

• Brainstorm with the content developer to storyboard the concepts introduced in a lesson/chapter.
• Create guidelines and templates as and when needed.
• Conduct audits of the live classes to check how the content is getting translated into the actual class experience.
• Give inputs for process improvements.

Skill Set:

1. General:

• In-depth understanding of activity based teaching-learning methods with a strong knowledge of pedagogies to teach 21st Century Skills.
• At least 3-4 years of experience in instructional design and/or content writing.
• Experience in editing documents with an eye for details.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Excellent verbal and written communication skills.

○ Must demonstrate the ability to communicate effectively at all levels of the 

organization.

1. Technical:

• Understanding of Object-Oriented concepts.
• Basic understanding of core programming concepts with teaching skills will be an asset.
• Good exposure on-
  • Object-Oriented Programming language(s) (preferably JavaScript/Python)
  • Web Technology (HTML/CSS/JavaScript)- Front End Development
  • Block-Based Coding environment like Code.org or Scratch will be a plus
  • Knowledge of RDBMS (MySQL, Airtable, Firebase etc.) will be an added advantage

The ideal candidate for this position will be responsible for ensuring steady growth for the company in terms of new clients and projects. 
The Business Development Associate should understand the company’s portfolio and be able to sell the same to the prospective clients in the network.
The candidate will be responsible for the success matrix of growth of the company. 

Responsibilities

• Devise and execute a successful business development strategy in line with the Company’s plans

• Win new business and achieve agreed revenue targets

• Generate high-quality leads that result in winning new projects and accounts

• Develop new business relationships with top advertising and marketing agencies in India & worldwide. 

• Write compelling business proposals

• Pitch business proposals to clients, negotiate and close sales

• Successfully manage the sales process from lead generation to conversion

• Attend appropriate events and conferences, acting as the perfect agency ambassador while networking

• Keep up-to-date and maintain a strong knowledge of all things digital

• Demonstrate initiative and drive
  
  
  
  

  Qualifications

  • Bachelors, Masters in relevant courses. 

  • 4-5  years of relevant work experience

  • Strong communication skills - oral and written

  • Experienced leader and collaborator

  • Must demonstrate the ability to meet deadlines

  
  
  

  Mandatory Qualifications required

  1. Should have a proven record of working in a Creative Agency or Advertising agency.

  2. Should have a thorough understanding of Digital marketing including Google & Social Mediums and how they benefit clients.  

  3. Should have a strong network of contacts which you will use to develop new business opportunities and to establish business relationships with top advertising and marketing agencies

  4. Be experienced in all stages of the sales process from lead generation to conversion

  5. Salary negotiable depending on the qualifications and experience.

  6. Should have an understanding that the job may require the person to be available after office hours/holidays.

  7. Should have a calm, polite, and professional behaviour and should be a self-motivated leader.

  8. Should Have great proposal writing, presentation and pitching skills

   

  CTC: 5-8 Lacs PA
  Based in Delhi