Content Writer

About the Role:

We are looking for a skilled and detail-oriented Data Analyst to join our team. The ideal candidate will be responsible for collecting, analyzing, and interpreting large datasets to support data-driven decision-making across the organization. Proficiency in MongoDB and SQL is essential for this role.

Key Responsibilities:

• Collect, process, and clean structured and unstructured data from various sources.
• Analyze data using SQL queries and MongoDB aggregations to extract insights.
• Develop and maintain dashboards, reports, and visualizations to present data in a meaningful way.
• Collaborate with cross-functional teams to identify business needs and provide data-driven solutions.
• Monitor data quality and integrity, ensuring accuracy and consistency.
• Support the development of predictive models and data pipelines.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.
• Proven experience as a Data Analyst or similar role.
• Strong proficiency in SQL for data querying and manipulation.
• Hands-on experience with MongoDB, including working with collections, documents, and aggregations.
• Knowledge of data visualization tools such as Tableau, Power BI, or similar (optional but preferred).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Good to Have:

• Experience with Python/R for data analysis.
• Exposure to ETL tools and data warehousing concepts.
• Understanding of statistical methods and A/B testing.

• Bachelor’s degree in computer science or software engineering.
• Previous work experience with application and software development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
• Working knowledge of mavensMate or eclipse.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.
• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing documents and providing technical training for Salesforce staff.
• Maintaining the security and integrity of the application software.

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success  

About us: Nexopay helps transforming digital payments and enabling instant financing for parents, across schools and colleges world-wide.

Responsibilities:

• Lead product development and integration efforts
• Lead interactions with clients and integrations partners
• Work with development leads so that product requirements are understood

• Explore new ways of improving existing services and products
• Identify and present innovative product solutions

Requirements:

• Proven track record of technical product management
• Must have lead 3rd party integrations in the past
• Proven track record of guiding peers and junior members of the team.
• Excellent English communication skills (verbal and oral)
• Learning mindset and strong problem solving skills
• Entrepreneur or keen interest in early stage ventures

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

• Successful onboarding of professionals to buy their first pack
• Delivery of a high standard of customer success maintaining a single view per customer across channels
• Defining and leading the implementation of our customer success policies
• Selection and management of our customer success software
• Maintenance of the help site(s) and template responses - updating as new features become available
• Recruitment, training, and performance management of customer success staff

Requirements

• Experience in a high volume customer service environment
• Experience hiring and developing customer success staff
• A can-do attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of customer success platforms and how they work