Product Manager

Job Description:

Engage in code design, testing, integration, deployment, and enhancements

Write high-quality code and take responsibility for tasks

Solve performance bottlenecks

Communicate and collaborate with product manager, QA, and UI/UX teams

Deliver with quality, on-time in a fast-paced start-up environment

Have a strong sense of code quality

Candidate Profile:

Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)

At least 5+ years of relevant experience as a back-end engineer

Excellent Java and object-oriented development skills

Experience in building and scaling microservices

Strong problem-solving skills, technical troubleshooting, and diagnosing

Solid knowledge of RDBMS and NoSQL technologies

Experience in developing back-ends for enterprise systems

Knowledge of debugging performance and optimization techniques

Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka

Good knowledge of cloud technologies eg. AWS

Demonstrated ability to deliver in a fast-paced environment

Job description:

• Maintain the database of candidates along with all follow-ups related information.
• Posting vacancies on portals.
• Match the profile of the candidate on technical grounds Responsible for negotiation, paperwork validation and closed candidates for assigned requisitions.
• Responsible for editing and formatting resumes matching consistency and giving visual and technical perfection to them for presenting it to clients.
• Maintaining Candidate/Vendor relation on the progress of submittals made, Interview Coordination and taking care of the joining formalities, background checks, references, coordination with internal accounting team and for timesheets, etc.
• Ensure the target is met in terms of required submittals daily as well as required number of placements.
• Marketing our Bench Consultants (H1 Transfer/OPT/CPT/F1/L1, GC, and US CITIZEN).
• Developing new contacts with tier 1 vendors / Clients. Someone who has been in the industry and can be bring existing clients to support us.
• Should be able to generate Leads by cold calling to acquire a new direct client.
• Understanding their requirement and clearly articulating the resume and formatting it as required.
• Communicating with the consultants daily and update about submissions and interviews.

Required Candidate profile:

• Any graduate can apply (BBA/BCOM will be preferable)
• Good Communications Mandate.

Experience:

• Freshers and Experienced (Min 6 months relevant experience)

Working Location:

• 3rd Floor Vicenza House, Friends Society, Opp. C H Jewellers, Alkapuri, Vadodara, Gujarat 390007

Working Hours:

• US Shift (Mon-Fri)
• Onsite

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

As a Data Engineer, your role will encompass: 

• Designing and building production data pipelines from ingestion to consumption within a hybrid big data architecture using Scala, Python, Talend etc.   
• Gather and address technical and design requirements.  
• Refactor existing applications to optimize its performance through setting the appropriate architecture and integrating the best practices and standards. 
• Participate in the entire data life-cycle mainly focusing on coding, debugging, and testing. 

• Troubleshoot and debug ETL Pipelines. 
• Documentation of each process. 

Technical Requirements: - 

• BSc degree in Computer Science/Computer Engineering. (Masters is a plus.) 
• 2+ years of experience as a Data Engineer. 

• In-depth understanding of core ETL concepts, Data Modelling, Data Lineage, Data Governance, Data Catalog, etc. 
• 2+ years of work experience in Scala, Python, Java. 
• Good Knowledge on Big Data Tools such as Spark/HDFS/Hive/Flume, etc. 
• Hands on experience on ETL tools like Talend/Informatica is a plus. 
• Good knowledge in Kafka and spark streaming is a big plus. 

• 2+ years of experience in using Azure cloud and its resources/services (like Azure Data factory, Azure Databricks, SQL Synapse, Azure Devops, Logic Apps, Power Bi, Azure Event Hubs, etc). 
• Strong experience in Relational Databases (MySQL, SQL Server)  
• Exposure on data visualization tools like Power BI / Qlik sense / MicroStrategy 
• 2+ years of experience in developing APIs (REST & SOAP protocols). 
• Strong knowledge in Continuous Integration & Continuous Deployment (CI/CD) utilizing Docker containers, Jenkins, etc. 

• Strong competencies in algorithms and software architecture. 
• Excellent analytical and teamwork skills. 

 Good to have: - 

• Previous on-prem working experience is a plus. 
• In-depth understanding of the entire web development process (design, development, and deployment) 

• Previous experience in automated testing including unit testing & UI testing. 

Job Description:

• Create email marketing campaigns to promote products or services.
• Ensure marketing message is conveyed clearly and delivered properly to prospects.
• To fix bad domain reputation, IP reputation
• Knowledge of Spam rate, resolving any impromptu issue related to the backend of email marketing
• Follow up on interested respondents.
• Purge non-deliverable email addresses and opt-outs.
• Track and analyze direct and interactive marketing campaigns.
• Use statistical analysis and reports to create campaigns.
• Provide recommendations for new and existing campaigns including triggers, and automation
• Build creative, messaging, and content for campaigns using email and automated marketing

Required Candidate Profile:

1. Minimum 1 year of experience in Email marketing, bulk emailing & email campaigns.
2. Should have experience in generating leads through email marketing, Data mining, and database development using different tools.
3. Should have knowledge of lead data extraction from search engines and other lead portals.

Skills:   

• Minimum 5 years of experience as a Front-end Developer
• Responsive/Mobile Design Skills
• Cross-Browser Development
• JavaScript frameworks like NodeJS, ReactJS etc.
• Front End Frameworks like Bootstrap
• Worked on markup languages like HTML, HTML5
• Worked on JavaScript, CSS and jQuery
• Excellent knowledge of browser troubleshooting and debugging practices and techniques
• Knowledge of some SEO principles
• Knowledge of graphics software such as Adobe Suite, Photoshop etc.
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Good interpersonal and communication skills

To know more about Srijan Technologies, visit the following:

Website: http://www.srijan.net/">http://www.srijan.net/

Twitter: https://twitter.com/Srijan">https://twitter.com/Srijan 

LinkedIn: https://www.linkedin.com/company/srijan-technologies-pvt--ltd-">https://www.linkedin.com/company/srijan-technologies-pvt--ltd- 

Facebook: https://www.facebook.com/SrijanOne 

Job Description

We are looking for a talented Sr. Web Designer to create amazing user experiences.  Your creativity able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Create visual/graphic design standards, maintain image library
• Well versed with Photoshop, Coral Draw, Flash, Illustrator, Strong HTML, CSS3
• Expertise and experience in Web design and development, print and online media
• Strong knowledge of Web and design principles
• Strong conceptual development, layout and illustration skill
• Experience of managing intranets independently
• Work on campaigns for internal teams, which will include intranet banners, mailers, posters, wallpapers, etc.

Additional Requirements:

1. 6-8 years of Solid UI experience background.
2. A bachelor/master’s degree in interaction design or related UI degree
3. Proficiency in Photoshop, Illustrator, UXPin, Balsamiq, Axure RP or other visual design and wire-framing tools
4. Proficiency in HTML5, CSS3, and JavaScript for rapid prototyping
5. Experience in developing responsive multi-platform cross browser / multi resolution user interfaces and design
6. Ability to deal with ambiguity and change.
7. Ability to work with business leaders / multiple teams.
8. Ability to recommend intuitive user journeys / interfaces and proactively evolve product design
9. Excellent communication, interpersonal, and organizational skills
10. Proactive and communicative to be closely aligned within the Product Management and customer requirements.
11. Exposure to business process workflow.
12. Start-up work culture mindset.