Product Manager

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

Job Summary

We are seeking a skilled Data Engineer with 4+ years of experience in building scalable data pipelines and working with modern data platforms. The ideal candidate should have strong expertise in Python, SQL, and cloud-based data solutions, with hands-on experience in ETL/ELT processes and data warehousing.

Key Responsibilities

• Design, build, and maintain scalable data pipelines using Python
• Develop and optimize ETL/ELT workflows for data ingestion and transformation
• Work with structured and unstructured data from multiple sources
• Build and manage data warehouses/data lakes
• Perform data validation, cleansing, and quality checks
• Optimize SQL queries and improve data processing performance
• Collaborate with data analysts, data scientists, and business teams
• Implement data governance, security, and best practices
• Monitor pipelines and troubleshoot production issues

Required Skills

• Strong programming experience in Python (Pandas, NumPy, PySpark preferred)
• Excellent SQL skills (joins, window functions, performance tuning)
• Experience with ETL tools like Informatica, Talend, or DBT
• Hands-on experience with cloud platforms (Azure / AWS / GCP)
• Experience in data warehousing solutions like Snowflake, Redshift, BigQuery
• Knowledge of workflow orchestration tools like Apache Airflow
• Familiarity with version control tools like Git

Preferred Skills

• Experience with Big Data technologies (Spark, Hadoop)
• Knowledge of streaming tools like Kafka
• Exposure to CI/CD pipelines and DevOps practices
• Experience in data modeling (Star/Snowflake schema)
• Understanding of APIs and data integration

About Thrillophilia :

At Thrillophilia, we are building multiple digital travel brands leveraging our proficiency in ecommerce, technology, distribution and marketing. We love to start from “Zeroes”. We plan, build and scale travel marvels from scratch and are absolutely obsessed about creating the best travel experiences for our customers. Our goal is to create 100+ sizable travel brands across the globe by 2027.

Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 Million+ travelers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travelers.

Awards we won at Thrillophilia -

• YourStory’s best places to work!
• ISB’s BizQuest.
• Singapore Bash’s best startup.
• London Mayor’s IE20.

About our people - Ah, let's talk a bit about the folks over at Thrillophilia, where hard work and ownership run rampant, and problem-solving is the name of the game. The team here doesn't just punch the clock and head home. They're in it to win it, do the best work of their life by taking ownership of their work and striving for excellence in everything they do.

Whether it's finding the best hidden gem in the world or developing tech solutions, there is a deep ownership and accountability and Remarkable is one word to summarize their work!

They're a fun-loving bunch, they party really hard and share a passion for travel, and they're not afraid to let loose and enjoy the journey. From backpacking through Southeast Asia to exploring the hidden corners of their own cities, these adventure seekers somehow always manage to take out time to party and travel the world.

So, if you're looking for some inspiration, just take a look at the people of Thrillophilia. They're living proof that with hard work, ownership, and a vision to solve problems at scale, anything is possible.

We are seeking a highly skilled and passionate Senior Software Developer with expertise in Ruby on Rails and React.js to join our dynamic and innovative tech team. As a Senior Software Developer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences.

Responsibilities:

- Develop and maintain robust, scalable, and efficient web applications using Ruby on Rails and React.js.

- Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.

- Write clean, maintainable, and well-documented code following industry best practices and coding standards.

- Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.

- Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.

- Stay updated with the latest industry trends, tools, and technologies related to Ruby on Rails and React.js, and share knowledge with the team.

- Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.

- Contribute to the continuous improvement of development processes, tools, and methodologies.

Requirements:

- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

- Proven experience as a Senior Software Developer / Module Lead, preferably with a focus on Ruby on Rails and React.js. (At least 4+ years of experience)

- Strong expertise in Ruby on Rails and React.js, with a solid understanding of their core principles, frameworks, and ecosystem.

- Proficient in front-end development technologies such as HTML, CSS, and JavaScript.

- Experience with database systems, including SQL and NoSQL databases especially PostgresSQL.

- Familiarity with version control systems, such as Git.

- Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.

- Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.

- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

- Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.

If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you.

Apply now and embark on a transformative journey to redefine the future of travel!

We are seeking a talented and NopCommerce Developer to join our dynamic team. The ideal candidate will have a strong background in backend development, with extensive experience working with the nopCommerce platform. As a NopCommerce Developer, you will play a key role in architecting, developing, and maintaining e-commerce solutions for our clients. You will collaborate closely with our cross-functional teams to deliver cutting-edge solutions that meet our clients' needs and exceed their expectations.

Responsibilities:

1. Design, develop, and maintain scalable and high-performance e-commerce solutions using the nopCommerce platform.
2. Customize and extend the functionality of nopCommerce to meet client requirements.
3. Implement best practices for coding, testing, and deployment to ensure the reliability and maintainability of the codebase.
4. Collaborate with project managers, designers, and other developers to translate client requirements into technical solutions.
5. Perform code reviews and provide mentorship and guidance to junior developers.
6. Troubleshoot and resolve issues related to nopCommerce implementations.
7. Stay up-to-date with the latest developments in nopCommerce and e-commerce technologies to continuously improve our solutions.

Qualifications:

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. 4+ years of experience in software development, with a focus on e-commerce solutions.
3. Strong proficiency in C#, ASP.NET Core, and SQL Server.
4. Extensive experience working with the nopCommerce platform, including customization, plugin development, and theme integration.
5. Solid understanding of web technologies such as HTML, CSS, JavaScript.
6. Experience with version control systems such as Git.
7. Excellent problem-solving skills and attention to detail.
8. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
9. Experience with Agile development methodologies is a plus.

As a Mobile Software Developer, your primary objective will be to design and build mobile applications for iOS platforms while actively participating in application design discussions and decisions. You will be an integral part of the development and maintenance of the company's products. You will utilize your expertise and your familiarity with iOS and XCode. Additionally, experience with Agile or XP methodologies or related iterative development processes will be necessary to hit the ground running and make an immediate impact. You will also utilize your knowledge of Software Development Lifecycle Tools - source control (Git, SourceTree, SVN), issue tracking, and web service integration (REST, JSON and HTTP).

Our organization moves at light speed, so the ability to work with minimal supervision while delivering excellent results will be a priority. Strong communication and information gathering skills are required to capture and interpret business and functional requirements, fill in the gaps intelligently, interpolate designs and functionality as necessary, and identify opportunities for process improvements/efficiencies.

This is your opportunity to work with our talented team to design and build the next generation of mobile applications.

• Design and build advanced applications for iOS platforms communicating with our servers
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance and maintenance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• 💰 Early-stage, ed-tech, funded, growing, growing fast.
• 🎯 Mission Driven: Make Indonesia competitive on a global scale.
• 🥅 Build the best educational content and technology to advance STEM education
• 🥇 Students-First approach
• 🇮🇩 🇮🇳 Teams in India and Indonesia

• You primarily identify as a Frontend Engineer or a UI Engineer and are comfortable working on the browser side of things with 7+ years experience (preferably from B2C startup companies).
• You can build accessible interfaces with semantic HTML, CSS, and Javascript.  
• You can build reusable, performant, and well-tested web applications that are responsive and work across various devices and platforms.  
• You can build features from scratch which are modular and scalable. You don’t hesitate to take them from design to implementation.
• You have shipped code to production recently and regularly.
• You are experienced in working with using modern web frameworks, like React, Vue, and friends. We use React but prefer people with strong web concepts and fundamentals who are open to learning any framework/library. 
• You are fluent in using the tools of the trade: editors, git, command line, Slack, Jira (unfortunately yes)
• You are driven, you care about turning in quality work, and improving your craft.
• You have high integrity, and you are reliable.

• Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you.
• We are a people-first, high-trust, high-autonomy team.
• We live in the TDD, Pair Programming, First Principles world

• Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls.
• Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong.
• A good balance between deep focussed work and collaborative work ⚖️

• 30-minute alignment check and screening call
• A short take-home coding assignment, no more than 2-3 hours. Time is precious.
• Pair programming interview. Collaborate, work together. No sitting behind a desk and judging.
• In-depth engineering discussion around your skills and career so far.
• System design and architecture interview for senior roles.

• Bring your software engineering — both individual brilliance and collaborative skills.
• Bring your good nature — we're building a team that supports each other.
• Be vested or interested in the company vision