Project Manager - Tech

Data Scientist

Job Id: QX003

About Us:

QX impact was launched with a mission to make AI accessible and affordable and deliver AI Products/Solutions at scale for enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights, businesses will continue to face challenges to better understand their customers and even lose them; Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization.

Position Overview:

We are seeking a collaborative and analytical Data Scientist who can bridge the gap between business needs and data science capabilities. In this role, you will lead and support projects that apply machine learning, AI, and statistical modeling to generate actionable insights and drive business value.

Key Responsibilities:

• Collaborate with stakeholders to define and translate business challenges into data science solutions.
• Conduct in-depth data analysis on structured and unstructured datasets.
• Build, validate, and deploy machine learning models to solve real-world problems.
• Develop clear visualizations and presentations to communicate insights.
• Drive end-to-end project delivery, from exploration to production.
• Contribute to team knowledge sharing and mentorship activities.

Must-Have Skills:

• 3+ years of progressive experience in data science, applied analytics, or a related quantitative role, demonstrating a proven track record of delivering impactful data-driven solutions.
• Exceptional programming proficiency in Python, including extensive experience with core libraries such as Pandas, NumPy, Scikit-learn, NLTK and XGBoost. 
• Expert-level SQL skills for complex data extraction, transformation, and analysis from various relational databases.
• Deep understanding and practical application of statistical modeling and machine learning techniques, including but not limited to regression, classification, clustering, time series analysis, and dimensionality reduction.
• Proven expertise in end-to-end machine learning model development lifecycle, including robust feature engineering, rigorous model validation and evaluation (e.g., A/B testing), and model deployment strategies.
• Demonstrated ability to translate complex business problems into actionable analytical frameworks and data science solutions, driving measurable business outcomes.
• Proficiency in advanced data analysis techniques, including Exploratory Data Analysis (EDA), customer segmentation (e.g., RFM analysis), and cohort analysis, to uncover actionable insights.
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).

Good-to-Have Skills:

• Experience with cloud platforms (Azure, AWS, GCP) and specific services like Azure ML, Synapse, Azure Kubernetes and Databricks.
• Familiarity with big data processing tools like Apache Spark or Hadoop.
• Exposure to MLOps tools and practices (e.g., MLflow, Docker, Kubeflow) for model lifecycle management.
• Knowledge of deep learning libraries (TensorFlow, PyTorch) or experience with Generative AI (GenAI) and Large Language Models (LLMs).
• Proficiency with business intelligence and data visualization tools such as Tableau, Power BI, or Plotly.
• Experience working within Agile project delivery methodologies.

Competencies:

·        Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·        Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·        Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·        Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

·        Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
• Work on impactful projects that make a difference across industries.
• Opportunities for professional growth and continuous learning.
• Competitive salary and benefits package.

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

INDIA MART [ Auto - buyleads ] / GOOGLE MY BUSINEES [ Auto inquiry ] / SOCIAL MEDIA [ Auto inquiry ] / EXCISTING REF [ Auto inquiry ]                    [ LEADS->CALLS -> QUOTATIONS -> FILING -> FOLLOW UP -> ORDERS -> PAYMENT -> AFTER SALES -> REVIEWS ]  All the follow ups related to sales should be in updated in drive Immediate basis.

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.