11+ Global delivery Jobs in Bangalore (Bengaluru) | Global delivery Job openings in Bangalore (Bengaluru)

Job Description

The selected candidate should have minimum 18+ years of delivering SAP projects and min 3+ years of leadership role experience. This role will report to SAP Practice Delivery head and take care of SAP delivery for a market unit at Wipro. A Key member of the practice delivery leadership team for delivering all SAP technology solutions ensuring a sustainable and profitable growth with right level of customer satisfaction. 

Responsibilities:

• Customer stakeholder management
• Collaborate with sales and pre-sales team to ensure a deliverable solution offerings with right price
• Manage all SAP projects & associated processes 
• To manage and engage a large and diverse team and partners
• Manage SAP practice operations including workforce management
• Continues improvement & innovation in delivery models
• SAP capability building and workforce transformation
• Spearheading revenue portfolio of $100M+ (Must)
• Handling FTE of 1000+ resources (Must)

Handle customer queries and resolve issues.

Permanent Work From office.

US Voice Process

24/7 Shifts*Week Offs: Any 2 rotational

Who can apply?

Hsc fresherHSC + 6 months exp

Grad fresherApplicant must have excellent communication skills in English (Written and Verbal)

Interview rounds:

HRAmcat - Svar 65Ops - Floor Ops.

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

Oracle OAS Developer

Senior OAS/OAC (Oracle analytics) designer and developer having 3+ years of experience. Worked on new Oracle Analytics platform. Used latest features, custom plug ins and design new one using Java. Has good understanding about the various graphs data points and usage for appropriate financial data display. Worked on performance tuning and build complex data security requirements.

Qualifications

Bachelor university degree in Engineering/Computer Science.

Additional information

Have knowledge of Financial and HR dashboard

Job brief

• As part of the product team, build the product vision and execute on the prioritized roadmap for your product area
• Work with engineers and designers to ship features and product improvements
• Seek product ideas and feedback from stakeholders, gather requirements, write specifications, and help shape wireframes and workflows
• Define clear and well-scoped requirement documents that are easily understood by technical and non-technical audiences
• Participate in user research initiatives with the design and user research teams to understand customer problems and identify and iterate on solutions
• Collaborate with internal Business and Marketing stakeholders to formulate problem statements, develop launch strategy, and create product messaging and training

Requirements

• Should have built a customer app with more then 100000+ downloads
• At least 4+ years of experience working as a product manager, ideally working on consumer-facing, large-scale products
• Analytical and data-informed, you love digging into the data to understand nuances, and define & measure success on every project. SQL skills are a plus
• if worked in healthcare
• Experience as a product manager working with distributed teams is desired
• A fast learner, comfortable teaching yourself new skills, and thrive in a complex and fast-paced environment
• CTC – 10-40 LPA
• ESOPs

Mode of interview – Google Meet

Location – Bangalore

Work Mode - WFH

Responsibilities

• You will be part of a growing high functional team, responsible for delivering various frontend products to the end-users. Simplifying complex workflow and make it easy for the end-users.
• The team designs and develops various products from - financial apps targeted to invoice users, data-heavy app oriented to operational and support teams, a productivity app for sales teams,
• SDK that will be integrated into third-party apps, etc.
• You will work with business, product, and backend teams to work on new features and products.
• You are expected to drive the products to maximize its business impact and customer delight.
• You are expected to stay on top of tech innovations in the Web development space, experiment them and make suitable suggestions to enhance tech stack. Research and propose software programs that are compatible with future technologies.

• Design and implement Single Page Applications (SPAs) using modern JavaScript frameworks
• Integrating data from various back-end services
• Develop a simple-to-use user interface for a complex product, apply new technologies, best design practices and usability patterns
• Contribute to end-to-end system architecture, working with/as cross-functional teams
• Collaborate with UX teams, product managers and other technical teams to create optimized and delightful user experiences
• Apply expertise of HTML5, bootstrap/foundation CSS frameworks
• Analyze the performance of layers in the frontend, backend and engineer designs/code to solve them
• Work with the product team to build flow and detail out the requirements
• Conversant with development for desktop and mobile browsers and hybrid apps.

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Solid understanding of how web applications work including security, session management, and best development practices
• Working with respectable size Single Page Application (SPA) project
• Expert in MVC like design patterns, modern JavaScript frameworks
• Hands-on experience with network diagnostics, network analytics tools
• Solid CS, OOP/OOD, design patterns
• Good grasp on usability and interaction design
• Track record in large-scale system software development
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques

• An​y framework - ReactJS (Must Have), AngularJS, Backbone, Ember, VueJS
• DOM and Virtual DOM understanding
• API Integration. Understanding of session management. 

• Experience with server-side processing such as templating, packaging and delivery
• Some end-to-end system design experience, sensitive to ​ security
• Experience working with webviews on Android and iOS
• Exposure to React Native
• Demonstrated visual design and layout skills
• Design and development of backend REST endpoint applications

ob Purpose :

- To lead Design, Development and Maintenance of Frontend Technology for Viacom18's flagship OTT Platform - VOOT, plan & innovate to deliver best-in class product features, ensuring market leadership and future readiness.

- Head the technology team for Viacom18's flagship OTT Platform - VOOT by enhancing and future proofing the technological infrastructure and capabilities to build a world class product.

Key Responsibilities :

Technological Readiness :

- Strengthen VOOT's technological capability

- Evaluate Frontend technology stacks and choose best in class relevant solutions for business

- Build internal capability for technological functions for future readiness

- Drive technical and technological efficiencies to save cost

Technological Innovation :

- Identify avenues for product enhancement

- Convert relevant ideas to POC (Proof of Concept)

- Act as the technical product owner and work with product management team to deliver features and manage releases and enhancement

- Deliver best-in-class product functionality by minimizing crash rate, reducing improving playback time performance and ensuring maximum device coverage

Collaboration and Partner Management :

- Evaluate and finalize new partners for product enhancement from technical perspective

- Developing technological road maps in collaboration with Product team & external technology partners

- Timely and quality delivery of product/features, including outsourced functionalities and services with no downtime

Resource management of external partners to deliver results

Team management

- Work with the HR partner to create a workforce plan

- Review performance on regular basis

- Ensure optimum levels of engagement through appropriate recognition channels

- Provide inputs on hiring and succession planning

- Identify training needs by using TNA method

Key Performance Indicators :

- Develop best in class product functionality

- Ensure technological readiness for product

- Increase in the number of active daily video viewers

- Application Store rating

- Maintaining a crash rate & Maintain playability above 90%

- No. of new & high quality features rolled out on the platform

Skills : Front End, Android, iOS