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• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Position: Business Development Executive

Company: Enpointe.io

Location: Mumbai

Employment Type: Full-time

About Enpointe.io:

Enpointe.io is a technology-driven company delivering cutting-edge web and digital solutions tailored to solve real business challenges. Our team blends creativity, strategy, and innovation to empower clients with impactful results. As part of our growth journey, we are seeking a highly motivated Business Development Executive to drive revenue, forge partnerships, and shape our business growth strategy.

Position Overview:

We are looking for a dynamic Business Development Executive with 1 to 3 years of experience in IT services, SaaS, or digital products. The ideal candidate will be responsible for end-to-end sales — from lead generation and prospecting to closing deals and post-sale account management. You will play a key role in identifying new business opportunities, nurturing client relationships, and representing Enpointe.io’s value in the market.

Key Responsibilities:

• Identify, qualify, and pursue new business leads across target industries and regions.
• Own the end-to-end sales cycle — lead generation, pitching, proposal development, negotiation, and closure.
• Understand client needs and tailor solutions that align with Enpointe’s offerings.
• Build and maintain strong relationships with new and existing clients.
• Collaborate with internal teams (marketing, design, tech) to deliver customized proposals and client communications.
• Achieve revenue targets through strategic sales planning and effective funnel management.
• Conduct regular market research and competitive analysis to identify new trends and growth opportunities.
• Represent the company at networking events, industry meetups, and client meetings.
• Maintain accurate sales reports, pipelines, and forecasts using CRM tools.
• Support marketing campaigns and contribute to the creation of outreach content, case studies, and collateral.

Required Skills and Qualifications:

• 1 to 3 years of experience in business development, sales, or client acquisition in IT services, SaaS, or digital products.
• Proven track record of closing deals and achieving revenue targets.
• Strong understanding of B2B sales processes and client lifecycle.
• Excellent communication, negotiation, and presentation skills.
• Experience using CRM platforms (e.g., Zoho, HubSpot, Salesforce) to track and manage leads.
• Knowledge of digital services, including websites, applications, branding, or marketing campaigns.
• Ability to work independently, take ownership, and drive initiatives forward.
• Comfortable with market research, outbound outreach, and cold communication strategies.

Preferred Qualifications:

• Experience in pitching IT solutions to startups, SMEs, or global clients.
• Familiarity with proposal and RFP/RFQ creation.
• Understanding of sales enablement strategies including email campaigns and LinkedIn outreach.
• Knowledge of digital transformation, design thinking, or CX (Customer Experience) is a plus.
• Awareness of industry tools like LinkedIn Sales Navigator, Apollo, Clutch, or Upwork.