
Principal Product Manager, Consumer Products
at A Health, Wellness & Fitness Startup
Are you passionate about solving problems through technology, customer obsessed, flexible, smart and analytical, strategic yet execution focused, passionate about mobile and e-commerce ? If yes, a Product Manager role gives you a chance to be a part of the Health-tech revolution in India & build products for scale.
As a Product Manager you will be expected to :
- Develop a vision & roadmap for your Product area for the next phase of hyper growth in the Health- tech segment.
- Drive execution on the roadmap, partnering with your development team, design, qa and cross-functional stakeholders.
- Always think customer backwards, collect insights & work on products / solutions that delight our customers.
- Analytical and data-driven, you love digging into the data to understand what's happening and define & measure success on every project
- Recruit & Mentor other product managers, providing them with guidance and mentorship to maximize their potential.
- Communicate confidently & clearly both written & verbal.
Responsibilities :
We are looking for a Product Leader to own the customer experience across platforms (Mobile Web, DWeb, Mobile Apps). The objective of this role is to define & drive experiences for consumers which give a delightful experience & build long term loyalties. You will also work to identify, prioritize and fix areas of improvement across the conversion funnel, and improve new customer acquisition and retention. The specific focus would also be on identifying the needs of customers that are new-to-online or new-to-ecommerce, and build solutions to address those needs.
What are we looking for ?
- 5 to 8 years of hands-on experience in product management in high scale consumer internet environments with 2+ years in managing consumer Apps / Web platforms.
- Bachelor's degree in Engineering. Management degree from a top Business school is a plus.
- Solid track record of building and shipping multiple products with a high business impact.
- Experience of working with multiple stakeholders and demonstrate a high degree of influence across several teams/functions.
- Excellent problem solving, critical thinking, and communication skills. Highly customer obsessed thinking with deep understanding of customer needs and aspirations.
- Deep understanding of technology.
- Hands on experience of working on contemporary tools on Analytics, A/B, CLM & Agile.
- Previous start-up experience is a strong plus

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Bachelor's Degree in Business or Business Administration
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About the company
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.
Qualification and Education Requirements:
Education- Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
Employee Value Proposition:
Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
Employees get free lunch and snacks.
Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
Monthly reward and recognition to outstanding performers.
Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
Regular team parties and Annual Day outing for all employees.
Role and Responsibility – Customer Service Executive
Inbound calling for customer service.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

