
Director - Solutions
at Banking, payment, product experiences innovative tech org
Liaising with product teams - Liaising with various product and program managers of Zeta to assess the scope of changes a solution under consideration may require and to arrive at feasible, optimal approaches for all business requirements
Liaising with Engineering teams - Collaborate with engineers and architects to arrive at detailed solutions and implementation plans
Requirements specifications - Review the functional and non-functional requirements, integration and feature specifications, phase releases, and solutions that translate the functional mapping to Zeta’s product landscape.
Functional mapping - Functionally translate and map the business domain to a technological solution domain.
Identify constraints - Highlight any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancements
Implementation - Oversee the delivery of solutions while highlighting corner cases where the implementation may be lacking. Be the point-of-contact for functional queries that would require domain-specific context to help unblock the team. Work with UAT teams to ensure the comprehensiveness and correctness of the delivered solution
Communicating with internal stakeholders - Describing the structure, characteristics, behaviour, and other aspects of the problem and solution to various project stakeholders
Business Unit
Electron
Products
Electron benefits, Gifting and RnR
Geography
India, with intermittent travel to the client locations
Target Audience
Customer Leadership and the Implementation teams
Business Development teams
Electron benefits, Gifting, RnR and other relevant platform product teams
Activities
Frequently interact with the Product teams to understand the product offerings and roadmap
Become an SME of the functional architecture of the products subscribed by the clients
Work closely with Business Development teams to conceptualize concepts and solutions for clients
Review the BRDs for various requirements shared by clients and the solutioning proposed by the Solution Architects
Participate in the regular sync-up meetings with client implementation teams to discuss solutions and share updates
Conduct workshops with clients to understand requirements in detail
Deliver a detailed functional spec of the overall solution and categorize the proposed solutions into core product deliverables and customizations specific to the clients
Create data flow diagrams to represent the data exchange between various modules
Lead a small but efficient team of BAs/SAs
Reporting Functions
Head of product
Team composition
Solution Architects
Business Analysts
Ability to comprehend technical products and solutions
Excellent presentation skills and stakeholder management
Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience
Ability to learn fast and communicate effectively
Ability to work on complex projects with a medium level of ambiguity
Must be very strong in setting up processes for efficient delivery
Excellent documentation skills are a must. Should be able to create detailed documents with relevant content (Data flow diagrams, flow charts etc)
Should be able to communicate effectively with various stakeholders such as business, product, project management and design
Should have experience in working with stakeholders from different geographies
Should have a track record of building & shipping high-quality products owning the process end to end
Adapting to complex situations with an aim to achieve business goals
Background and experience
Engineer (preferably IT, CS)
MBA (Not a must)
15+ years of total experience as a Solution Architect, Program Manager, consultant or a Data analyst with services, consulting or product companies
Prior experience in handling multiple large global clients for complex projects is a plus.

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Machine Learning Engineer / AI Engineer
2 to 10 Years Experience
What if your models didn't just forecast demand — they autonomously acted on it?
We're building the next generation of supply chain intelligence, where AI agents don't just predict — they reason, decide, and adapt. If you're the kind of engineer who gets excited about turning a forecast into an autonomous decision engine, this role is for you.
Be Part of Something Bigger
At our core, we own the challenge and drive the future — taking full responsibility for delivering smart, sustainable solutions that optimize supply chains. We believe knowledge fuels confidence, fostering continuous learning, innovation, and expertise to push boundaries with clarity and purpose.
With a commitment to opportunities for all and growth for everyone, we create pathways for success, empowering individuals to thrive. Our strength lies in being stronger, smarter, together — harnessing diverse perspectives and collaboration to drive bold ideas. Above all, we focus on impact that matters and results that last, building intelligent, sustainable solutions that create long-term value for businesses and the world.
What You'll Build
You'll architect intelligent systems that sense demand shifts in real time and recommend actions before a human even asks. Specifically, you will work across:
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Who You Are
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Bonus Points
• Experience in retail, supply chain, or inventory planning domains
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• Hands-on work with LLM-based agents or orchestration frameworks
Why This Role Is Different
Your models won't sit in a notebook — they'll drive decisions for real companies managing real inventory and real revenue.
• Work at the cutting edge of agentic AI in supply chain, a space being reinvented right now
• See your models directly influence supply chain decisions for enterprise brands, retailers, and grocers
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• Invest your curiosity in shaping how AI transforms an entire industry from the ground up
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• Business impact of AI-driven recommendations — measured in inventory efficiency and revenue outcomes
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Good to have:
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Business Graduate with MBA (preferred).
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Location - Remote
Shift - US Shift (Timing 7pm to 3am IST OR 8pm to 4am IST)
Notice Period – Immediate/ 15 Days/ 1 month
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