Director - Solutions

Job Description: Assistant Administrator

Job Summary

We are looking for a detail-oriented and organized Assistant Administrator to join our team. You will provide high-level administrative support, manage daily office operations, and assist the senior management team. Advanced proficiency in office technology is a mandatory requirement for this role.

Key Responsibilities

• Administrative Support: Manage executive calendars, schedule meetings, and coordinate travel arrangements.
• Documentation: Prepare, edit, and format reports, presentations, and official correspondence.
• Office Operations: Oversee office supplies inventory, coordinate with vendors, and ensure the workspace remains organized.
• Communication: Act as a point of contact for internal/external stakeholders via email and professional communication platforms.
• Data Management: Maintain and update digital filing systems, ensuring data privacy and efficient retrieval.

Mandatory Computer Skills & Qualifications

Candidates must demonstrate expert-level proficiency in the following areas to be considered:

• Advanced Microsoft Office Suite: Mastery of Excel (vlookup, pivot tables, formulas), Word (advanced formatting), and PowerPoint.
• Google Workspace: Full proficiency in Gmail, Drive, Docs, Sheets, and Calendar.
• Digital Communication: Experience with professional tools such as Slack, Microsoft Teams, or Zoom.
• Fast & Accurate Typing: Minimum typing speed of 50+ WPM with high accuracy.
• File Management: Strong understanding of cloud storage (Dropbox, OneDrive) and digital organizational structures.
• Troubleshooting: Ability to handle basic office tech issues (printer setup, software updates, connectivity).

General Requirements

• Experience: 1–3 years in an administrative or clerical role.
• Organization: Excellent time-management skills and the ability to prioritize tasks.
• Professionalism: High level of discretion and confidentiality.

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

What you’ll be doing:

LiteStore is seeking a dynamic and driven Management Trainee to join our passionate team. This role offers a unique opportunity to work closely with the company's founders, contributing to the strategic initiatives that drive LiteStore's growth and success. As a Management Intern, you will gain invaluable insights into the world of innovative retail, D2C brands, digital-to-physical brand transitions, and building strategic initiatives.

Responsibilities:

1. Collaborate directly with LiteStore's Strategic Initiatives Team to support their day-to-day activities and strategic priorities.
2. Conduct in-depth research and analysis on market trends, competitor landscape, and potential growth opportunities to inform decision-making.
3. Assist in preparing and refining presentations, reports, and documentation for internal and external stakeholders.
4. Participate in brainstorming sessions, idea generation, and strategic planning discussions.
5. Help coordinate and manage special projects, events, and initiatives that align with LiteStore's vision and goals.
6. Liaise with cross-functional teams, including Projects, Operations, Finance and Business Development, to drive efficient and effective execution of key projects.
7. Provide administrative support, including calendar management, scheduling meetings, and handling communication on behalf of the Team.
8. Maintain confidentiality and professionalism while handling sensitive information and high-level interactions.

Qualifications:

• Currently pursuing a Bachelor's or Master's degree in Engineering, Business Administration, Entrepreneurship, Marketing, or a related field.
• Strong passion for entrepreneurship, retail innovation, and the startup ecosystem.
• Excellent research, analytical, and problem-solving skills.
• Exceptional written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Self-motivated, proactive, and able to work independently as well as collaboratively in a fast-paced environment.
• Professional demeanor, strong interpersonal skills, and the ability to interact with individuals at all levels.
• Prior internship experience in a startup, entrepreneurship, or business-related role is a plus.

Role & Responsibilities:

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Integrate features with wearables and other IoT devices
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Education & Qualification Requirement:

• Bachelor of Engineering, preferably in Computer Science of Information Technology

Desired Skills and Experience:

• You have 3+ years of iOS app development experience using Swift.
• Published apps in the App store
• Have a good sense of how networked applications (Web services/REST APIs and JSON) work
• Well versed with server side syncing, database handling etc.
• Sharp analytical skills - find out edge cases both in code and usability/product.
• Ability to learn and adapt fast.
• Collaborate with cross-functional teams to define, design, and ship new features.
• 2+ years experience in any UNIX environment
• Experience implementing and maintaining unit tests
• Interest in privacy and the protection of personal information
• Good grasp of the fundamentals of UI layout designing, mobile UI components, using common themes and styles.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong understanding of design patterns, or an opinion on why they're overrated.

We are looking for a smart recruiter to join our growing firm in India. The candidate must have recruiting experience in Financial Services.

Main Purpose of Job:

1. Responsible for Lead Generation and Client Conversion (Closing deals with Pharmacies and Doctors)

2. Working on Client Retention and Marketing Strategies (Onboarding patients by doing promotional activities)

3. Cold calling and Field sales activities.

Key Responsibilities / Accountabilities:

Key Activities - End Results

1. R&D for Lead Generation:

Will ensure lead generation and conversion as well.

2. Competitive Research Analysis:

Research will ensure less error rates and hence more efficiency.

3. Provide Weekly and Monthly reports:

Will show regular growth and advancements.

4. Identify potential market and test them extensively:

Opens new market ways and hence will help in increasing revenue.

5. Collecting and evaluating customer feedback:

Will show customer or client satisfaction.

6. Evaluating customer research, market conditions and competitor data:

Will provide more insights and hence increase productivity.

Competency Profile:

1. Experiences in delivering client focused solutions to customer needs.

2. Ability to work to budgets and deadlines.

3. Highly Energetic

4. Self-discipline & commitment

5. Innovative & Creative

6. Cost Consciousness

7. Efficient in Microsoft office (Excel & PowerPoint)

8. Good reasoning abilities. Sound judgment.

9. A creative approach to problem-solving skill

10. Tactful, mature, flexible.

11. Result oriented

12. Strategic Thinker

13. Build and Maintain strong, long lasting client relationship.

14. Strong verbal and written communication

If you are looking to be part of the early-stage start-up team that is charting the course and solving a key pain point for the CXO, this opportunity is for you. The opportunity will provide you join a company where you can contribute to all aspects of the product definition, product building and solving some key challenges.

• Architect solutions and execution through hands-on development, quality-assurance, and prototyping 
• Collaborate with a UX/UI designers and other front-end and middle-tier engineers to design, prototype, and build user interface for complex cloud-based product 
• Participate in complete development life cycle activities like design, coding, testing and production release 
• Develop and maintain a scalable web and responsive applications 
• Exhibit Devops mindset – Work on continuous integration, including provisioning, deployment, testing, and version control of the software 
• Mentor new software developers and junior engineers

• Passionate engineer with 5 – 8 years of hands-on experience of developing next-generation user interface with high quality and performance 
• Strong desire to learn & evaluate new libraries/frameworks, and share knowledge with others 
• Ability to work in a fast-paced and agile development environment 
• Sound knowledge of front end standards and practices 
• Translating designs and wireframes into high-quality code 
• Knowledge of Redux, React.js and its core principles 
• Familiarity with RESTful APIs 
• Strong proficiency in JavaScript, AJAX, HTML5, CSS3, JSON, including DOM manipulation and the JavaScript object model 
• Experience with popular JS frameworks and libraries (React, Angular, JQuery, Ember, Babel, Webpack etc.) 
• Experience of building Single-page Web Apps 
• Ability to understand business requirements and translate them into technical requirements 
• Experience with test automation: TDD, unit/integration/functional testing 
• Proficient with debugging and testing tools to troubleshoot and optimize the UI 
• Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises

Good to have

• Full-stack development experience 
• Prior Startup Experience 
• Prior experience in developing real-time web applications 
• Experience with continuous deployment 
• Proficiency with Git/Github 
• Experience with GraphQL

Success Factors

• Start-up mindset 
• Good problem solving abilities 
• ‘Can-do’ attitude 
• Prior experience of working with globally distributed teams is an added advantage 
• Work with minimal supervision 
• Excellent communication skills and being able to work independently or in a full team