11+ Defect tracking Jobs in Bangalore (Bengaluru) | Defect tracking Job openings in Bangalore (Bengaluru)

Making things simple is the most challenging task and that’s what we love to do at Xpresslane. We are an ambitious start-up built by IITM, IIMB and BITS Pilani grads, backed by VCs and Angel investors. We are currently growing rapidly in the market with more than 100 D2C brands and more tech products in the pipeline.

Xpresslane allows online shoppers to complete their purchases within seconds. No passwords, no CAPTCHA, you won't need to fill in your details every time you buy online with Xpresslane checkout. By integrating our plugin, websites can provide one-click checkout to their users, enhancing the online shopping experience at an entirely new level.

We are looking for individuals comfortable in building things from scratch and interacting with founders/entrepreneurs. Exposure to SAAS/tech industries will be a plus.

Key Responsibilities:

• Own customer relationship end to end and maintain ongoing conversation with the clients for continuous feedback
• Establish processes for reducing integration timelines and increasing transparency
• Maintain an advisory role in helping customers get more value from Xpresslane products
• Upsell and cross-sell new product features/products from Xpresslane
• Collaborate with all departments in identifying right solution for customer concerns
• Track the customer conversion metrics
• Maintain high levels of customer satisfaction

Requirements

• 2-4 years of experience in communications, marketing, sales, account management, or customer success
• Bonus - experience working with eCommerce sector
• Excellent interpersonal and communication skills to work across functions in and outside the company
• Self-starter and multi-tasker

Requirements:

• Expert in python automation with minimum 3 years of hands on experience in UI Automation.
• Knowledge in API automation
• Strong hand on Selenium
• Have knowledge in REST API, XPath
• Good to have knowledge in device automation
• Should have experience in Agile methodology of working

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

Please find below JD

• 4 -10 years' experience in Frontend technologies
• Strong core JavaScript with ES6, ES5, ES7
• Proficient in React.JS with minimum 2 years of experience
• Proficient in HTML5, CSS3
• Proficient in Grunt, Gulp and Webpack, bower, yarn, module loader
• Hands on experience with multiple library/frameworks - jQuery, Jasmine, Mocha, etc.
• Unit testing / E2E testing is necessary.
• Expert level understanding of HTTP protocols (1.0, 1.1, and 2.0) and WebSockets and JS WebSocket
• Experience with working on SaaS/PaaS based applications.
• Good analytical and problem-solving skills.
• Upbeat, highly motivated, and self-starter & Strong communication skills.

 Company profile: https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.innominds.com%2F&;data=04%7C01%7C%7Cbfa37f316b0142ee45e008d91a9266fd%7C4643991463b7464e83279b13737ae8cf%7C1%7C0%7C637570038501362488%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mX05qphV6hkETXRm1DLlYLCNbkGAuwQ37P3%2BsQFwBpE%3D&reserved=0">www.innominds.com    

Do share below details to proceed further:

CTC:    

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Work Location: Bangalore / Hyderabad  / Pune

Relevant experience in JavaScript, React / Angular:   

DataWeave is a Data Platform which aggregates publicly available data from disparate sources and makes it available in the right format to enable companies take strategic decisions using trans-firewall Analytics. 

It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the web. At serious scale!

Read more on http://dataweave.com/about/become-dataweaver">Become a DataWeaver

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for testimonials, references and case studies.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Ensure billing and collection of the assigned accounts is under control.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.

• Proven ability to drive continuous value of solutions/products.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities quickly.

• Fast paced growth opportunities at dynamically evolving start-up.
• You have the opportunity to work in many different areas and explore wide variety of tools to figure out what really excites you.

• To Design and Develop Customer Focused Friendly Native Mobile App with good data security, good optimization, good ui ux, good performance