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Customer Success Manager
Customer Success Manager
Xpresslane's logo

Customer Success Manager

Mithileshkumar R's profile picture
Posted by Mithileshkumar R
2 - 4 yrs
₹4L - ₹8L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Account Management
Key account management
English Proficiency
Defect tracking

Making things simple is the most challenging task and that’s what we love to do at Xpresslane. We are an ambitious start-up built by IITM, IIMB and BITS Pilani grads, backed by VCs and Angel investors. We are currently growing rapidly in the market with more than 100 D2C brands and more tech products in the pipeline.

 

Xpresslane allows online shoppers to complete their purchases within seconds. No passwords, no CAPTCHA, you won't need to fill in your details every time you buy online with Xpresslane checkout. By integrating our plugin, websites can provide one-click checkout to their users, enhancing the online shopping experience at an entirely new level.

 

We are looking for individuals comfortable in building things from scratch and interacting with founders/entrepreneurs. Exposure to SAAS/tech industries will be a plus.

 

Key Responsibilities:

  • Own customer relationship end to end and maintain ongoing conversation with the clients for continuous feedback
  • Establish processes for reducing integration timelines and increasing transparency
  • Maintain an advisory role in helping customers get more value from Xpresslane products
  • Upsell and cross-sell new product features/products from Xpresslane
  • Collaborate with all departments in identifying right solution for customer concerns
  • Track the customer conversion metrics
  • Maintain high levels of customer satisfaction

 

Requirements

  • 2-4 years of experience in communications, marketing, sales, account management, or customer success
  • Bonus - experience working with eCommerce sector
  • Excellent interpersonal and communication skills to work across functions in and outside the company
  • Self-starter and multi-tasker
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Xpresslane

Founded :
2016
Type :
Services
Size :
20-100
Stage :
Raised funding

About

Super optimized and secure, universal 1-click checkout for e-commerce. With user identity and experience unified across merchants, it enables users finish transactions in under 3 seconds.
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Mithileshkumar R

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