Customer Success Manager

Job description

We are looking for an Academic Counsellor to join our administrative staff. The successful candidate will divide his or her time equally between administrative tasks and providing students with guidance and support. They should be able to take responsibility for nurturing,

acquiring, growing, and strengthening higher education customers across the world. Most importantly to believe in their consultative approach, identifying the needs of the customers and being able to marry off with the product offering/s.

Job Responsibility:

● Build a relationship with the learners who contact Masters’ Union, and be their guiding hand and familiarise them with the product, our vision, and the big picture.

● Understand learners' career needs and guide them with relevant information.

● Handle inbound calls and make outbound calls for follow-ups. Handle learner interactions and queries. Fix appointments and demo sessions on a daily basis.

● Provide timely and accurate responses to learners/parents.

Customer Styling:

Assist customers in selecting outfits that align with their personal style, body type, and needs  

Offer suggestions on trends, colors, patterns, and accessories to create a cohesive look

2  Product Knowledge:

Maintain in-depth knowledge of the store's inventory, including new arrivals and current promotions  

o  Be well-versed in fabrics, garment care, and styling options for different pieces  

3.    Visual Merchandising:

o   Ensure the store's presentation aligns with current trends and seasonal themes  o      Work with the team to create visually appealing displays that attract and inspire customers  

4.    Customer Relationship Management:

o   Build lasting relationships with customers, understanding their style preferences for future recommendations  

o   Follow up with regulars on upcoming launches or promotions that may interest them  

5.    Sales Goals:

o   Drive sales by creating a seamless shopping experience and encouraging addons or complete looks  

     Meet personal and store sales targets by promoting items effectively  

• Experience in Corporate sales / B2B business in any industry, and willing to work in Digital Media Services.
• You need to identify potential market verticals and explore, map, and analyze the vertical with ADS INDIA’S offerings
• Will be directly responsible for leading & guiding the team of 2-4 Executives
• Imparting Sales & Product training to the subordinates
• Execute the day plan & monitor the daily work
• Accompany the subordinates in the field
• Execute & achieve the Team Sales target

Experience:

The candidate should have about 2+ years of experience with design and development in Java/Scala. Experience in algorithm, data-structure, database and distributed System is mandatory.

Required Skills:

Mandatory: -

1. Core Java or Scala
2. Experience in Big Data, Spark
3. Extensive experience in developing spark job. Should possess good Oops knowledge and be aware of enterprise application design patterns.
4. Should have the ability to analyze, design, develop and test complexity of spark job.
5. Working knowledge of Unix/Linux.
6. Hands on experience in Spark, creating RDD, applying operation - transformation-action

Good To have: -

1. Python
2. Spark streaming
3. Py Spark
4. Azure/AWS Cloud Knowledge of Data Storage and Compute side

Technology Development Manager

Location : Bangalore (5 Days WFH)

Education Qualification : B.Tech/M.Tech

(Must have good communication skills)

Skills Required : Java, JEE, Spring Frameworks, REST, Object Oriented Analysis and Design,Microservices Architecture, MySQL, MongoDb, ElasticSearch, Git, Jenkins, Microservices, JSON, Javascript, Node.js, Amazon Web Services or any other cloud 

Experience : 8 to 17 years

Role :

• As a Technology Development Manager, be passionate about technology strategy & vision, hands-on solution design, critical analytical thinking and team management
• Responsible for Peer review, design, deployment, production support & mentoring the team
• Be a self-starter based on your experience and be able to deliver world-class capabilities for one of the fastest growing startups in the Global Digital Identity space
• Ability to thrive in a fast-paced, results-oriented, execution-focused environment while handling the day to day operations and having full control over the business technology organization

• Be energised in the fine balance between managing team and being a technologist
• Be comfortable with ambiguity. As with any startup, this role and the company will evolve and pivot and times will show more unknowns than known.

Requirements:

• 8-15 years of progressive technology experience as an engineer, an architect, project manager, and a team leader in cross functional teams
• Results driven! Demonstrated ability to successfully have brought a product to market
• Experience with full-stack software development including newer front-end frameworks
• Java, JEE, Python, Spring Frameworks, REST, Object Oriented Analysis and Design, Microservices Architecture, MySQL, MongoDb, ElasticSearch, Git, Jenkins, Microservices, JSON, Javascript, Node.js, Amazon Web Services all important

• Experience and knowledge in Machine Learning & Computer Vision a plus
• Hands-on product management and software development life-cycle experience (especially Agile methodologies)

• Experience leading teams in the successful delivery of large technology projects
• Demonstrated ability to make good technology trade-off decisions, i.e. managing technical debt

• Drives the CI/CD strategy for the product
• Served as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing to documentation, delivery and maintenance

Competencies:

• Can identify leading indicators for problems that is likely to surface in the future
• Can identify large problem patterns, systemic issues and opportunities for larger re-architecture and redesign
• Can troubleshoot the entire product ecosystem effectively
• Considered as a Guru in a language, its internals and the application of the language in a wider context
• Defines coding standards and design approaches across the organization
• Can independently design multi systems and systems with complex interactions
• Can design generic platforms for a wider usage across teams
• Accountable for all designs in the team
• Deep knowledge, understanding and experience with working of different architectural styles 
• Responsible and accountable for NFR aspects of the product
• Responsible for Architecture and Tech stack across the team(s)
• Ability to define (in collaboration with cross functions), plan, deliver and operationalize large releases.
• Create formal mentoring plans and identify mentoring needs for a team
• Contribution to open source projects, open standards
• Flag bearer of
• Freedom and responsibility
• First Principles
• Bias for action
• Earn your badge
• Customer Empathy
• Truth seeking

Job Role

We are looking for experienced front-end developers to develop and add new features to our Product Stack - everything from UX design and architecture to coding & testing. The role will involve working, side-by-side, with our product team to foster a positive environment and make sure the company’s mission and goals are effectively implemented.

What's in it for you?  You'll be part of a growing team, delivering value to our customers through creative improvements to Actiotech's flagship product. You'll work closely with design and product management, influencing the direction of the product and helping the team get there. 

Responsibilities:

• Write clean, high-quality, high-performance, maintainable code
• Are a self starter and is able to bring in experience for the improvement of the product UX/UI
• Have strong analytic skills, a drive to succeed and a strong customer orientation
• Can support development activities in POC and Product feature enhancements
• Work well within an agile team collaborating with other engineers to deliver an exceptional user experience for our customers

Requirements:

• 2+ years of professional software development experience with JavaScript 
• 1+ year of professional experience with React
• Excellent written and oral communication skills in English
• Eye for detail and good user experience design skills

As a DB2 Administrator, candidate would involve in L2 activities, troubleshooting database & key responsible for Migration, Upgrading activities including DB2 replication suite and services.

Responsibilities -

·         Product lifecycle Management of DB2 LUW Product including replication suite

·         Perform Health check activities, monitoring, backup, space management, Maintenance i.e. Reorg / Run stat utilities

·         Follow-up CIRATS i.e. Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System

·         User management and BAU activities

·         Setup and maintenance of Data replication services

·         Disaster recovery and business continuity planning

·         Backup and recovery methods including point in time recovery

·         DB2 node directory / catalog configuration

·         Database performance tuning and troubleshooting

·         24*7 on call support for DB2 portfolio and applications

·         Provide best in class solutions for all business needs

·         Explore and help organization to implement best technical practises / recommendations to reduce technical debt and cost

·         Managing and maintaining physical databases including database storage management, procedures and tools for access, database security, monitoring and tuning the database

·         Analysing system storage capacity and recommending improvements to ensure efficiency

·         Assisting in the design and implementation of the physical framework of the database

Required Skillset -

• 6+ years of relevant experience in DB2 LUW Administration
• Good experience with
  • Performance tuning and troubleshooting
  • High availability solutions HACMP, TSA, MSCS Cluster
  • Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
  • Data replication, Q-replication & CDC
  • Implementing DB2 key features
  • Desirable experience with Db2 Pure scale
• Experience with tools i.e. ITM, Nagios, Service Now
• Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
• Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
• Experience with use of problem and change management tools

Other desired traits -

• Technical agility
• Good Team player, Self-starter
• Willing to take accountability and drive projects/tasks to completion
• Good written, verbal communication and interpersonal skills
• Ability to relate technical issues to non-technical personnel