Customer Success Manager

Key Responsibilities

Develop and maintain scalable applications using MongoDB, MySQL/PostgreSQL, Node.js, Express.js, React.js, and TypeScript.

Design, develop, and optimize RESTful APIs and GraphQL services.

Lead and mentor a team of developers, ensuring best coding practices, performance, and security.

Collaborate with UI/UX designers, product managers, and DevOps teams to streamline development.

Contribute to AI-powered application development (if experienced in AI/ML).

Required Skills & Qualifications

✅ 2.5+ years of experience in MERN stack development.

✅ Expertise in React.js, TypeScript, Node.js, and Express.js.

✅ Strong database management skills with MongoDB, MySQL, or PostgreSQL.

✅ Proven experience in leading development teams and conducting code reviews.

✅ Excellent problem-solving and communication skills.

✅ Bonus: Experience in AI/ML-based applications is a plus.

Why Join Us?

🚀 Exciting Projects – Work on AI-driven and scalable web solutions.

🤝 Leadership Opportunity – Lead and mentor a talented team of developers.

💰 Competitive Compensation – ₹50K - ₹60K per month.

🏡 Dynamic Work Environment – Collaborative, innovation-driven workplace.

About koolio.ai

Website: www.koolio.ai

koolio Inc. is a cutting-edge Silicon Valley startup dedicated to transforming how stories are told through audio. Our mission is to democratize audio content creation by empowering individuals and businesses to effortlessly produce high-quality, professional-grade content. Leveraging AI and intuitive web-based tools, koolio.ai enables creators to craft, edit, and distribute audio content—from storytelling to educational materials, brand marketing, and beyond—easily. We are passionate about helping people and organizations share their voices, fostering creativity, collaboration, and engaging storytelling for a wide range of use cases.

About the Full-Time Position

We are seeking a Junior Backend Engineer (Fresher) to join our team on a full-time, hybrid basis. This role is ideal for motivated recent graduates eager to gain hands-on experience in backend development. Working closely with senior engineers, you’ll play a vital role in enhancing koolio.ai’s backend infrastructure, focusing on building, maintaining, and optimizing server-side applications and APIs. This is a unique opportunity to grow within an innovative environment that values creativity and technical excellence.

Key Responsibilities:

• Assist in developing and maintaining backend services and APIs, ensuring stability, scalability, and performance
• Collaborate with the frontend and QA teams to ensure seamless integration of backend systems with user-facing features
• Help troubleshoot and resolve backend issues, working alongside senior developers to enhance system reliability
• Participate in code reviews, learning best practices and contributing to maintaining high code quality standards
• Support in monitoring and improving backend performance metrics
• Document processes, code, and system architecture under guidance to ensure comprehensive, up-to-date technical resources

Requirements and Skills:

• Education: Degree in Computer Science or a related field
• Work Experience: No prior work experience required; internships or academic projects related to backend development are a plus
• Technical Skills:
• Basic understanding of backend systems and APIs
• Working experience in Python
• Familiarity with basic version control systems like Git
• Knowledge of databases (e.g., MySQL, MongoDB) and basic proficiency in SQL
• Understanding of cloud platforms or services like Google Cloud is an advantage
• Soft Skills:
• Eagerness to learn and apply new technologies in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent attention to detail and a proactive mindset
• Ability to communicate effectively and work in a collaborative, remote team
• Other Skills: 
• Familiarity with basic DevOps practices or interest in learning is beneficial

Compensation and Benefits:

• Total Yearly Compensation: ₹4.5-6 LPA based on skills and experience
• Health Insurance: Comprehensive health coverage provided by the company

Why Join Us?

• Be a part of a passionate and visionary team at the forefront of audio content creation
• Work on an exciting, evolving product that is reshaping the way audio content is created and consumed
• Thrive in a fast-moving, self-learning startup environment that values innovation, adaptability, and continuous improvement
• Enjoy the flexibility of a full-time hybrid position with opportunities to grow professionally and expand your skills
• Collaborate with talented professionals from around the world, contributing to a product that has a real-world impact

About Astra:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview:

As an SDE 2 back-end engineer you will be responsible for leading the development and maintenance of the platform/dashboard backend. This would involve architecting, developing & maintaining RESTful services for vulnerability management, scan orchestration, inventory management and platform features such as on-boarding, trust centers, certificates, payment integrations, vulnerability ingestion, authentication etc. 

You should have a strong background in backend programming (Symfony preferred, or Laravel) and have experience with an event driven, async & distributed architecture. 

During the first 6 months of your role, you will be involved in the 0->1 journey of two of our upcoming products in our platform along with the respective product owners.

Love solving hard problems? Want to build high impact products rooted in first principles? Is coding your poetry? Join us in shaping the future of cyber security.

Roles & Responsibilities:

• Lead the design, development, and maintenance of backend services and APIs using Symfony PHP framework. What you create is also what you own.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Collaborate with scanner teams to orchestrate scans, ingest vulnerabilities, configure scanners etc.
• Write clean, well-documented, and efficient code.
• Optimize and refactor existing code to improve performance and reliability.
• Implement security and data protection measures.
• Triage, troubleshoot and upgrade existing systems.
• Ship code to production multiple times a day/week.
• Ensure timely delivery of the features.
• Test your own features, and write test cases for continuous automated testing.
• Troubleshoot complex issues, debug, and upgrade existing systems.
• Mentor junior engineers and lead code reviews, promoting best practices and high standards.
• Drive architectural decisions and technical strategy for backend systems.

What we are looking for:

• 4-6 years experience in a similar role or similar working experience.
• Advanced proficiency in PHP backend programming. Symfony preferred, or Laravel.
• Strong understanding of system design, software architecture principles and performance optimization.
• Experience with an event driven (subscribers/listeners), async (MessageHandlers & job queues) & distributed (load-balanced) architecture.
• Experience with PostgreSQL database and data modeling.
• Understanding of concepts such as Dependency Injection, ORM, data validation, error handling etc.
• Experience with Docker, Kubernetes, GitHub Actions (good to have).
• Experience with Agile methodologies.
• Excellent problem-solving skills and the ability to think strategically about technical solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional remote teams.
• Demonstrated track record of delivering high-quality software products on schedule.
• Knowledge of industry best practices in software development, security, and compliance.
• Knowledge of application & infrastructure security - helps you stand out.

What We offer:

• Adrenalin rush of being a part of a fast-growing company, and working on hard problems that matter.
• Fully remote, agile working environment.
• Good engineering culture with full ownership in design, development, release lifecycle.
• A wholesome opportunity where you get to build things from scratch, improve and ship code to production in hours, not weeks.
• Holistic understanding of SaaS and enterprise security business.
• Experience with security side of things.
• Annual trips to beaches or mountains (next one is to Wayanad).
• Open and supportive culture.
• Health insurance & other benefits for you and your spouse. Maternity benefits included.

Job Description:

We are seeking an experienced senior web developer to join our friendly team to participate in the

development of the next-generation app and who has the technical ability to implement server side

code written in the Laravel framework. Your main responsibility will be designing and implementing

applications that are written in PHP. This means you will work closely with front end developers to

integrate back-end components with the components they're creating for users to interact with.

Therefore, it is important that youre able to effectively communicate and collaborate with your

colleagues. You will take a lead role in the technical side of our company with room to grow as we

continue to grow.

Technologies/ Frameworsk:

PHP, Laravel, Lumen, MySQL, PostgreSQL, MS SQL, RESTful API, Microservice, API Gateway,

JavaScript, jQuery, Docker, Load Balancer, LMAP, Nginx

Skills Required:

• Extensive experience in PHP Laravel, API Gateway

• Hands-on experience in web services-RESTful

• Knowledge of RESTful API design patterns and Integrations technologies. JSON

Language and scripting as well as Rest Oriented Architecture (ROA)

• Knowledge of HTTP and SOAP Protocols

• Hands-on experience with MySQL / PostgreSQL / MS SQL development including data

modelling, concurrency, query optimization, stored procedure development, and tuning

• Familiarity & Expertise with Bitbucket / GitHub,

• Comfortable working with JavaScript and jQuery

• Understanding and Practising of coding best practices

• Creative and efficient problem solver

• Knowledge of AWS API Gateway, Apigee API Gateway, Azure API Gateway or any other

API Gateways.

• Hands-on experience in working with API gateways added advantage

• Understanding and experience on Data Patterns

Responsibilities:

• Ability to work closely with technical architects and architecture governance technical

team for solution development and design reviews

• Analyse, design, develop, as well as implement RESTful services and APIs

• Be involved in the development life cycle and perform definition and feasibility analysis as

well as in the API lifecycle release management

• Implement, integrate, and document a variety of software platforms through the RESTful

API framework

• API development with OpenAPI Specifications and other standards

• Apply the latest software design techniques and contribute to the technical design of new

solutions

• Modify existing programs, prepare test data and functional specifications.

• Troubleshoot issues and solve problems, identify potential process improvement areas

• Implement common APIs based on architecture guidelines and frameworks

• Responsible for mapping, designing specs for transformation between API Gateway and

backend service

• Write object-oriented, clean, and maintainable code

• Deliver quality results on time with minimal supervision

• Ensuring that integrations run smoothly.

• Scaling projects based on client feedback.

• Mentoring/training in API architecture & code quality

• Work closely with API Solutions Architect and Platform Administrators

• Work closely with the Business Product Owners, and must understand the short and

medium term strategy for the business

Requirements:

• Experience working with PHP, performing unit testing, and managing APIs such as

RESTful.

• A solid understanding of application design using Laravel.

• Knowledge of database design and querying using SQL.

• Proficiency in HTML and JavaScript.

• Practical experience using the MVC architecture.

• A portfolio of applications and programs to your name.

• Problem-solving skills and critical mindset. - Great communication skills.

• Desire and ability to learn

JD:

- 12 + Yrs of total experience along with knowledge and hands-on experience in MERN (Mongo db, Express js, React js and Node js) stack.

- Experience to unblocking and helping technical teams.

- Experience in application architecture design and development

- Expertise in designing scalable applications.

- Experience in working on deployments, cloud infra and CI/CD.

- Full stack development experience 

- Hands on experience in MERN stack.

Job Title: Sales Executive

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Salary Range: CTC of 4.8 lpa (3 lacs fixed + 1.80 lacs variable, few employees can earn even 25,000 as monthly variables) Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

• Employees get free lunch and snacks.

• Monthly reward and recognition to outstanding performers.

• Employees get promotions every 6 months basis of performance. Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times a year. Every promotion results in a change of designation and a salary increase

• Accelerated career growth of employees and one can become UH in another 3 months)

• Regular team parties and Annual Day outings for all employees.

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

About Simeio:
Customers of all sizes globally rely on Simeio Solutions to help secure their organizations. An innovative and industry leader, Simeio offers Identity as a Service (IDaaS), Identity and Access Management (IAM) managed services, and Advisory services. Its full range of services is powered by an industry first IAM Virtualization Platform delivered via Simeio’ s Identity Intelligence Center (IIC). Simeio IIC is the first and only solution of its kind designed specifically to operate, monitor and defend complex, multi-vendor IAM infrastructures and deliver actionable business intelligence. 

Simeio’ s client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia. Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. 

We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state of the art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, a team players.

Simeio named to Deloitte's Technology Fast 500
We're proud to announce that Simeio has been named to Deloitte's Technology Fast 500™, a list of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America.

SIMEIO is hiring IAM Professionals!!

Join us for Amazing opportunities and Exciting career progression. A Knowledgeable, high achieving, experienced and fun team.

Be part of a rapidly growing IAM company and taking the success story to next level.

We are hiring experienced candidates in below mentioned skill

.