Customer Success Manager

• Strong Backend Development (MERN Stack) Profile
• Mandatory (Experience) – Must have 4+ years of experience as a Software Developer with a focus on Backend Development (MERN Stack - MongoDB, Express.js, React.JS, Node.JS)
• Mandatory (Skills 1) – Should be proficient in Node.js & Express.js with a strong knowledge of Databases (SQL/NoSQL)
• Mandatory (Skills 2) – Having expertise in server-side architecture, API design, RESTful APIs, authentication, and performance optimization is a must.

Preferred

• Preferred (Skills 1) – Prior teaching/mentoring experience at undergraduate or graduate level is preferred
• Preferred (Skills 2) – Experience in software development and system 

Goal: Build a full-service SEO and content ecosystem to dominate local organic search in the rehab, addiction treatment, and mental health space across Los Angeles.

STRATEGIC OBJECTIVES

1. Establish authority and trust (EEAT: Expertise, Experience, Authoritativeness, Trustworthiness).
2. Outrank competitors in high-intent and local keywords for drug treatment and mental health services.
3. Provide tools/resources (like AA & Mental Health finder apps) to improve user experience and engagement.

CORE TEAM ROLES

You’ll want a cross-functional team like this:

1. Project Manager

• Coordinates timelines, resources, and deadlines.
• Interfaces between all team members and stakeholders.
• Understands SEO, content, and development cycles.

1. SEO Strategist

• Develops keyword strategy covering primary, long-tail, question-based, and local intent searches.
• Performs competitive analysis.
• Creates on-page and off-page SEO plan.
• Conducts technical audits and recommends fixes.

1. Content Lead / Editor

• Oversees human-written blogs, FAQs, and optimized location pages.
• Coordinates with medical/clinical reviewers for compliance.
• Manages style, tone, and voice.

1. Writers (Industry-Specific)

• Experienced in addiction recovery, mental health, and healthcare writing.
• Writes with empathy, authority, and factual accuracy.

1. Web Developer

• Optimizes website speed, mobile experience, and user interface.
• Develops custom tools such as AA Meeting Finder and Mental Health Services Finder.
• Implements schema markup, accessibility, and mobile-first design.

1. Link Builder / Outreach Specialist

• Acquires quality backlinks from reputable health, news, and community sites.
• Builds citations and listings in trusted directories.

1. Graphic Designer

• Creates infographics, branded visuals for blogs and landing pages.
• Ensures image SEO optimization.

DELIVERABLES

CATEGORYDELIVERABLESContentBlogs, FAQs, optimized location pagesLocal SEOCitation building, Google Business Profile management, schema markupTechnical SEOWebsite speed, structure, mobile UX, indexationMeta & On-Page SEOMeta titles/descriptions, alt tags, internal linkingTools/FeaturesAA Meeting Finder, Mental Health Finder toolsVisual ContentInfographics, blog graphics, comparison chartsBacklinksQuality backlinks from reputable domains

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

Job Duties and Responsibilities:

• Technical Leadership:
• Provide technical leadership by guiding and mentoring software engineers in creating robust and scalable solutions.
• Lead the recruitment process to identify and onboard top-tier engineering talent.
• Foster a culture of continuous learning and growth within the technical team.
• Architectural Vision:
• Collaborate closely with engineering leadership, senior technical stakeholders, and product managers to shape the architectural vision and ensure alignment with business goals.
• Actively participate in code reviews and technical design discussions and contribute hands-on expertise to development efforts.
• Drive the evolution of development processes, establish meaningful metrics, and cultivate a team culture emphasizing technical excellence.
• Lead POCs and technical evaluations
• Hands-on Technical Involvement:
• Demonstrate deep technical involvement through direct contributions to the codebase, technical design discussions, and the development of domain expertise.
• Utilize your extensive experience to guide the team in developing large-scale distributed systems, employing languages such as Java, Python, C++, Ruby, Go, or JavaScript.
• Process Evolution and DevOps:
• Innovate and evolve development processes to enhance efficiency and agility.
• Leverage a background in DevOps to oversee the operational aspects of widely deployed SaaS products.
• Implement and optimize CI/CD environments for seamless software delivery.

Must-Have:

• Managerial and Technical Expertise:
• Possess 3+ years of managerial experience and a solid 10+ years of professional experience in software engineering.
• Demonstrate prior success in leading and growing cross-functional development teams of 10-20 individual contributors.
• Software Delivery Excellence:
• Proven track record of delivering high-quality software within tight deadlines, emphasizing agility in a collaborative and cross-functional environment.
• Technical Proficiency:
• Hands-on experience developing and designing large-scale distributed systems using languages like Java, Python, C++, Ruby, Go, or JavaScript.
• DevOps and SaaS Background:
• Background in DevOps with experience in the operation of widely deployed SaaS products.
• Communication and Organization:
• Exceptional organizational skills and effective interpersonal, verbal, and written communication skills.

Nice to Have:

• CI/CD and Cloud Platform Experience:
• Previous experience in designing CI/CD environments.
• Familiarity with Google Cloud Platform, Amazon Web Services, or equivalent cloud platforms.
• Data-Driven Decision Making:
• Demonstrated experience using data to measure success, drive improvements, and inform strategic decisions.
• Global Team Collaboration:
• Previous experience working on geographically dispersed teams.

Roles and Responsibilities:

1. Must be proficient in developing object-oriented applications
2. Must have hands on experience on C# & MS SQL.
3. Participate in troubleshooting and training of issues with different teams to drive towards root cause identification and resolution.
4. Participate in technical communication within the team and to other groups, prepare technical design documents and work on Azure DevOps agilie lifecycle.
5. Positive attitude, Smart work, problem solving attitude, ready to upgrade skills with latest technologies
6. Good to have experience on design patterns, Azure cloud, Azure DevOps, Dapper, Azure storage, Dotnet Core framework, Micro services.
7. Meeting with technology managers to determine application and website requirements.
8. Upgrading existing .NET websites and applications.
9. Analyzing system requirements and delegating development tasks.
10. Developing technical specifications.
11. Writing scalable code for .NET software applications.
12. Reviewing and debugging .NET applications.
13. Providing support for junior developers.
14. Deploying functional websites, programs, and applications.
15. Drafting software and application operating procedures.
16. Training junior staff.
17. Good verbal and written communication skills