Customer Success Manager

About the Company

We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.

Roles and Responsibilities

1. Online Catalog Management

• Ensure product catalog hygiene across all e-commerce platforms
• Update product listings, descriptions, pricing, and availability
• Conduct regular audits to identify and resolve listing issues or inconsistencies

2. E-Commerce Platform Operations

• Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
• Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
• Resolve technical and operational issues in a timely manner

3. Sales and Performance Optimization

• Drive sales growth through data-backed strategies and promotions
• Plan and execute initiatives to improve product visibility and conversion
• Identify and onboard new e-commerce platforms to expand digital reach
• Analyse sales trends and optimize listings for performance

4. Customer Coordination

• Handle customer queries, complaints, and feedback across platforms
• Work closely with customer support teams to enhance the buying experience
• Implement strategies to improve customer satisfaction and online ratings

5. Logistics and Order Fulfilment

• Coordinate with production, warehousing, and logistics teams
• Track and resolve issues related to delays, returns, and cancellations
• Monitor inventory levels to avoid stock-outs or overstocking

6. Online Reputation Management

• Monitor brand reviews and ratings across e-commerce platforms
• Respond to customer feedback professionally and promptly
• Collaborate with marketing teams to maintain a positive brand image

7. Data Analysis and Reporting

• Analyse sales and platform performance using Excel and related tools
• Prepare weekly and monthly performance reports
• Share actionable insights to optimize campaigns and product placement

8. Cross-Functional Collaboration

• Work closely with marketing, production, warehouse, and logistics teams
• Coordinate with digital media teams on platform-specific promotions
• Stay updated on e-commerce trends and best practices

Desired Candidate Profile

Experience:

• Minimum 1 years of experience in e-commerce operations
• FMCG or D2C background preferred

Platform Expertise:

• Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms

Education:

• Bachelor’s degree (BBA, BMS, or equivalent preferred)

Main Responsibilities: 

1. Admin Support 

• Help the sales team with daily tasks 

• Manage their meetings, travel plans, and appointments 

• Prepare and share sales reports, proposals, and presentations 

2. Customer Support 

• Keep customer records and databases updated 

• Answer customer questions and resolve their issues politely 

• Follow up on orders, deliveries, and payments 

3. Sales Coordination 

• Manage the sales process from order to delivery 

• Ensure orders are handled correctly and on time 

• Check stock levels and ensure product availability 

4. Telecalling & Lead Generation 

• Make outbound calls to potential customers to introduce company services 

• Generate and qualify new leads through calls, emails, and online platforms 

• Maintain a database of prospects and track follow-ups 

• Schedule meetings or demos for the sales team with interested leads 

• Work towards achieving lead generation and conversion targets 

5. Communication & Teamwork 

• Coordinate with departments like marketing, accounts, and logistics 

• Ensure smooth communication within the team and with clients 

• Support in planning meetings, events, and exhibitions 

6. Data Handling & Reports  

• Collect and analyze sales data to identify trends 

• Assist in preparing sales targets and budgets 

• Generate reports to support business planning 

Qualifications: 

Education: Bachelor's degree in any field 

Experience: Minimum 2 years in a similar role (sales support/telecalling) 

Skills Required: 

Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

Strong verbal and written communication skills 

Good convincing and negotiation skills 

Ability to handle telecalling and lead conversion 

Strong organizational and multitasking abilities

About Us

Hunarstreet Technologies Pvt. Ltd. is a fast-growing, client-focused recruitment firm delivering talent solutions across IT and Non-IT industries. We work with startups, SMEs, and large enterprises—giving you exposure to diverse hiring mandates and the chance to grow as a 360° recruitment professional.

Why Join Us?

✨ Opportunity to work on niche & mid–senior roles across multiple industries

✨ Transparent, supportive work environment

✨ Exposure to modern recruitment tools, ATS platforms & premium sourcing tech

✨ Strong growth path with performance-based incentives

✨ Learn directly from experienced hiring leaders

Key Responsibilities

• Source and attract qualified candidates using job portals, LinkedIn, social media, and advanced sourcing strategies

• Screen profiles, conduct interviews, and evaluate candidate skills and fit

• Manage the full hiring cycle while ensuring an excellent candidate experience

• Work on niche and hard-to-fill roles using innovative sourcing methods

• Collaborate with hiring managers and internal teams to understand requirements and deliver within defined TATs

• Maintain accurate recruitment data and use ATS tools for pipeline tracking

What We’re Looking For

• Bachelor’s degree in HR, Business Administration, or related field

• 2–8 years of hands-on experience in end-to-end recruitment (IT & Non-IT)

• Strong command of platforms like LinkedIn Recruiter, Naukri, and other sourcing channels

• Excellent communication skills, stakeholder management, and a proactive approach

• Ability to handle multiple mandates and close positions within timelines

Role Description

This is a full-time client facing on-site role for a Data Scientist at UpSolve Solutions in Mumbai. The Data Scientist will be responsible for performing various day-to-day tasks, including data science, statistics, data analytics, data visualization, and data analysis. The role involves utilizing these skills to provide actionable insights to drive business decisions and solve complex problems.

Qualifications

• Data Science, Statistics, and Data Analytics skills
• Data Visualization and Data Analysis skills
• Strong problem-solving and critical thinking abilities
• Ability to work with large datasets and perform data preprocessing
• Proficiency in programming languages such as Python or R
• Experience with machine learning algorithms and predictive modeling
• Excellent communication and presentation skills
• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Statistics, Data Science)
• Experience in the field of video and text analytics is a plus

Required Experience

Experience Range: 3–6 Years

Candidate should have experience in one or more of the following:

• B2B SaaS sales
• Health-tech software sales
• Hospital software / HIS / LIS / EMR sales
• Medical technology solution sales
• Enterprise software sales to institutions

Preferred Industry Background

Highly preferred:

• Healthcare technology
• Hospital management software
• Blood bank / laboratory systems
• Medical SaaS platforms

Required Skills

• Strong consultative and solution selling skills
• Experience in enterprise/client-facing product demos
• Ability to sell to institutional decision-makers
• Strong negotiation and closing capability
• Excellent communication and presentation skills
• CRM proficiency (HubSpot, Zoho, etc.)

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field
• MBA preferred but not mandatory
• Familiarity with healthcare compliance environments is an advantage 

Key Responsibilities

1. Business Development & Lead Generation

• Identify and generate new sales opportunities in hospitals, blood banks, healthcare institutions, NGOs, and government health organizations
• Build and maintain a healthy sales pipeline through prospecting, networking, referrals, and outreach campaigns
• Develop strategic territory and account plans for assigned regions

2. Product Selling & Client Acquisition

• Present and demonstrate RAKT to prospective clients
• Understand customer pain points and map software solutions accordingly
• Conduct consultative selling to explain business and operational benefits of the platform
• Drive complete sales cycle from lead qualification to contract closure

3. Stakeholder Relationship Management

• Build relationships with:
• Blood bank administrators
• Hospital procurement teams
• Medical directors
• Operations heads
• Maintain strong post-demo engagement to accelerate decision-making

4. Sales Closure & Revenue Achievement

• Meet and exceed monthly, quarterly, and annual revenue targets
• Negotiate commercials, pricing proposals, and contract terms
• Ensure timely closure of opportunities in CRM pipeline

5. Market Intelligence & Feedback

• Gather competitor intelligence and market insights
• Provide feedback to product and leadership teams on customer needs and feature demands
• Track healthcare digitization trends relevant to blood bank operations

6. CRM & Reporting

• Maintain accurate pipeline and forecasting updates in CRM systems
• Submit weekly sales reports, funnel metrics, and conversion status updates
• Track lead-to-demo and demo-to-closure ratios 

What is the role? 

We are looking for an Assistant Manager with a proven work history in an established Startups. 

What are we looking for? 

An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players. 

• Expert in MIS & Annual plans 
• Should have 5-8 years of experience
• Impeccable presentation skills 
• Seamless in conducting board meetings notes & prep 
• Data room handling 
• Handling Investor questions & Discussion 
• Market Analysis 
• Internal Alignment of different Leaders to business plans 

Who will you work with? 

You will work with a top-notch Finance team. 

What can you look for? 

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that offers. 

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass.Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results. 

Way forward 

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status

What You’ll Do:

• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
• Ensuring the adequacy of sales-related equipment or material
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Ensure adherence to laws and policies
• The focus for the Sales Operation Manager is to align the Sales team effort to quarter objective and contribute to the outcome.
• The position requires a complete understanding of the business-to-business sales cycle and ability to use knowledge to increase efficiency and effectiveness.
• Coordinate integration of the sales methodology and content usage into the company’s CRM/  automation application. Explore data management platforms to increase efficiency
• Analyse sales data and creates processes to drive accurate 30-60-90 Day forecasting & funnel management.
• Update & manage the sales content portfolio in conjunction to Product & Marketing initiatives , introduce & improve methods to deliver content to the sales team which are handed out to the market

Who You Are

You are an enthusiastic person and people manager with the ability to teamwork, collaborate their skills and be a supportive team member . You appreciate that “done” is better than “perfect” and find entrepreneurial ways to persevere through obstacles. You manage Cross-functionally, but still move fast to get things done. You believe in the vision of WorkAmp while striving for continuous and ongoing sales efficiency and quality improvements to provide the best Office Solutions for our members. You also have the following:

• Proven experience as a sales coordinator or in other administrative positions will be considered a plus;
• Experience in Sales Operations in the past
• Good computer skills (MS Office)
• Proficiency in English
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• A team player with high level of dedication
• BSc/BA in business administration or relevant field; 
• certification in sales or marketing will be an asset