Customer Success Manager

Job Profile: Technical Lead

Experience: 5+ years

Job Location: Bestech Towers, Mohali

Job Summary:

As a Tech Lead - Full Stack (MERN), you will be at the forefront of our web development team, leading the charge in creating and implementing cutting-edge applications using the MERN stack. You will be responsible for mentoring team members, ensuring best practices, and delivering robust software solutions that meet our business goals.

Roles and responsibilities:

● Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.

● Responsible for key technical and product decisions.

● The candidate should be hands-on in coding Work closely with the Product Manager and clients and help them in getting relevant inputs from the engineering team.

● Talk to the management, production, and marketing employees to discuss project specifications and procedures.

● Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities.

● Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects.

● Manage the context in which team members operate, including Representing the team in planning meetings.

● Maintain a strong and up-to-date understanding of the challenges and opportunities your team is facing building and deploying software.

● Participate in the hiring and onboarding of engineers.

● Oversee the design and development of web applications using the MERN stack.

● Ensure the implementation of best practices and coding standards.

● Collaborate with cross-functional teams to define and deliver project requirements

Skills Required:

● Bachelor's degree in Computer Science or a related field.

● Proven experience as a full stack developer with a focus on the MERN stack.

● Previous experience in a leadership or team lead role.

● Strong understanding of software development life cycle and agile methodologies.

● Excellent problem-solving skills and attention to detail.

● Strong communication and interpersonal skills.

● Team handling experience is a must

Salary: INR 15 to INR 30 lakhs per annum

Performance Bonus: Up to 10% of the base salary can be added

Location: Bangalore or Pune

Experience: 2-5 years

About AbleCredit:

AbleCredit is on a mission to solve the Credit Gap of emerging economies. In India alone, the Credit Gap is over USD 5T (Trillion!). This is the single largest contributor to poverty, poor genie index and lack of opportunities. Our Vision is to deploy AI reliably, and safely to solve some of the greatest problems of humanity.

Job Description:

This role is ideal for someone with a strong foundation in deep learning and hands-on experience with AI technologies.

• You will be tasked with solving complex, real-world problems using advanced machine learning models in a privacy-sensitive domain, where your contributions will have a direct impact on business-critical processes.
• As a Machine Learning Engineer at AbleCredit, you will collaborate closely with the founding team, who bring decades of industry expertise to the table.
• You’ll work on deploying cutting-edge Generative AI solutions at scale, ensuring they align with strict privacy requirements and optimize business outcomes.

This is an opportunity for experienced engineers to bring creative AI solutions to one of the most challenging and evolving sectors, while making a significant difference to the company’s growth and success.

Requirements:

• Experience: 2-4 years of hands-on experience in applying machine learning and deep learning techniques to solve complex business problems.
• Technical Skills: Proficiency in standard ML tools and languages, including:
• Python: Strong coding ability for building, training, and deploying machine learning models.
• PyTorch (or MLX or Jax): Solid experience in one or more deep learning frameworks for developing and fine-tuning models.
• Shell scripting: Familiarity with Unix/Linux shell scripting for automation and system-level tasks.
• Mathematical Foundation: Good understanding of the mathematical principles behind machine learning and deep learning (linear algebra, calculus, probability, optimization).
• Problem Solving: A passion for solving tough, ambiguous problems using AI, especially in data-sensitive, large-scale environments.
• Privacy & Security: Awareness and understanding of working in privacy-sensitive domains, adhering to best practices in data security and compliance.
• Collaboration: Ability to work closely with cross-functional teams, including engineers, product managers, and business stakeholders, and communicate technical ideas effectively.
• Work Experience: This position is for experienced candidates only.

Additional Information:

• Location: Pune or Bangalore
• Work Environment: Collaborative and entrepreneurial, with close interactions with the founders.
• Growth Opportunities: Exposure to large-scale AI systems, GenAI, and working in a data-driven privacy-sensitive domain.
• Compensation: Competitive salary and ESOPs, based on experience and performance
• Industry Impact: You’ll be at the forefront of applying Generative AI to solve high-impact problems in the finance/credit space, helping shape the future of AI in the business world.

We’re looking for a full-stack developer to join our founding team and drive our product development. If you’re someone who thrives on high ownership, can figure stuff out on your own and wants to be part of the zero-to-one journey, this might be for you.

• Tl;dr code, debug and repeat, but since job descriptions are supposed to be serious stuff, feel free to read on;
• You’ll be responsible for architecture and development of both frontend and backend systems;
• Brainstorm and prioritize features with the product team based on technical feasibility to define the product roadmap;
• Ownership of shipping features from writing the frontend and backend code to making it live;
• Unless you’re the one who writes answers on stackoverflow, your code is going to break so make sure you can come back and fix it;

• If you can write code that works, we should be good but read on (disclaimer: most of what follows is not a hard requirement);
• You have 1-3 years of experience building a product from scratch or being in the initial engineering team of an early stage startup;
• Well versed with front-end technologies like HTML, CSS, Javascript to craft intuitive UIs;
• Worked with React.JS & Redux (or similar frameworks) to build scalable, reusable components;
• You've built backend architectures using Node.js & Postgres (Brownie points if you’ve worked with Redis & Sequelize);
• Deployed applications on AWS using services like RDS, EC2, S3, Cloudfront;
• You can write tests, are great at logging {by great logging we don’t mean embarrassing console logs} & error tracking using tools like Sentry & Travis CI;
• Most of the above is us trying to sound legit about our stack, so if you’ve not worked with some of it & are open to learning or have better ideas, it’s totally cool;

Location: Delhi NCR, India (Remote for now, hybrid model post-covid)

Job Description: We are looking for a skilled Content Strategist with at least 3 years of experience to join our team. You will be in charge of creating and implementing a content strategy that is in line with our overarching marketing and business goals in your capacity as a content strategist. In order to produce interesting, pertinent, and valuable content that appeals to our target audience, you will closely collaborate with our marketing, design, and product teams.

Roles and Responsibilities:

• Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more

• Conduct research to understand our target audience and their needs, and develop buyer personas and content maps to guide content creation

• Drive partnerships & collaboration with relevant online communities, superusers & social media influencers

• Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches

• Create a social engagement playbook/guideline for community moderators and ensure that content is published on schedule

• Write and edit high-quality, engaging, and informative content for a variety of channels (social media posts, blogs, newsletters etc.)

• Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.) 

• Formulate customer delight moments

• Use data and analytics to measure the success of our content, and make data-driven decisions to improve content performance

• Stay up-to-date with industry trends and best practices in content marketing and SEM, and make recommendations for continuous improvement

• Responsible for developing a sense of community amongst the Client creator base

• Ensure all Client creators are benefiting from the community

• Develop non-product solutions that will enable retention and increase customer satisfaction

• Develop partnerships that will help in creator retention

• Contribute to the development of our overall marketing and business strategies, and provide insights and recommendations based on your expertise in content marketing

Requirements:

• Graduate with at least 3 years of experience in social media marketing, community engagement, content marketing, content strategy, or a related field

• Bachelor's degree in marketing, communications, journalism, or a related field would be a plus

• Active and engaged participant in social media

• Excellent writing, editing, and proofreading skills, with a keen eye for detail

• Strong communication and presentation skills to communicate the message effectively

• Strong interpersonal skills and ability to build relationships with cross-functional stakeholders

• Highly organized, detail-oriented, and able to manage/execute multiple ongoing projects

• Familiarity with content management systems (CMS) and email marketing platforms

• Proficiency in SEM best practices and the ability to optimize content for search engines

• Proficient knowledge of Data Analytics and strong analytical skills, with the ability to analyze data and use insights to improve content performance

• A passion for content marketing and a desire to stay up-to-date with the latest trends and best practices

• Ability to identify and track relevant community KPIs

• Good network among influencers

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

About AeroLeads:

• AeroLeads is a B2B SaaS product company used by 200,000 users globally. We are a 4-year-old startup that is bootstrapped and profitable.
• We are among the top 50 SaaS companies in India and growing by 10% monthly.
• We are continuously rated 4.5+/5 and higher by our customers.

About Founder:

The founder is a serial entrepreneur with 15 years of technology, software, sales, and marketing experience. He has a successful exit from earlier ventures and sold his last startup to a major Australian marketing company.

Are you the one ❤️? 

We are looking for one -

• Sales targeting: Actively approach targeted business clients (telephone, email, chats etc).
• Relationship Management: Manage relationships with existing customers and ensure exceptional customer service.
• Coordination: Coordinates closely with team to ensure effective execution of customer inquiries.

Key Requirements:

• 4-5+ year experience in outbound/inbound sales, experience in an International SAAS market is a plus
• Willing to work in Night shifts (central time zone i.e 9.00 PM to 5.00 AM IST )
• Min Bachelors Degree

•   10+ years of work experience in IT with 5+ years in software development or application architecture and 3+ years in solutions architecture

•   Thorough understanding of cloud native architectures, microservice architecture design patterns, containers, container orchestration, DevOps practices and security

•   Professional experience in software engineering and architecture design

•   Proven experience developing well architected AWS cloud infrastructure and solutions

•   Experience in providing technical leadership and mentoring

•   In-depth understanding of current security best practices

•   Understand business analysis techniques and processes

•   3+ years of programming experience with JavaScript and/or TypeScript

•   Strong understanding of object-oriented programming

Job Brief -

• We are looking for a Facebook & Google Ads expert to support our lead strategists with social & search ad campaigns for our clients. 
• You will be tasked with pulling reports, making optimization recommendations, getting ads live, and making strategy adjustments as needed. 
• You'll learn how we create and optimize campaigns using our process and conversion techniques that deliver real results and get to share in the success of our marketing/advertising objectives. You will spend most of your time in Google Ads, Facebook & Linkedin & experience with Google Analytics, and Google Tag Manager is a must.

Key Job Purpose: Responsible for demand acquisition from all the channels in a specific zone

Key Tasks/Responsibilities:
1. Discovery of small medium enterprises/ traders within the region and building supply pipeline for all operating routes
2. Provide requisite support to the team in negotiation & closure
3. Conduct regular outreach through calls/ in - person meetings with clients and team
4. Achieve monthly targets
5. Build effective teams and manage productivity of team members to deliver the results
6. Engagement of customers during free trial

Incentive- Profit sharing on monthly sales achieved.