Customer Success Manager

Summary

We are looking for a 'passionate sales enthusiast’ and a skilful business development executive (BDE) to contribute to achieving our marketing and sales goals. The BDE will primarily work as the front face of Emipro to the prospect who will be a spokesperson or decision-maker for small and medium enterprises. You will have to understand their requirements, coordinate and discuss with your superior and direct the process further in alignment with Emipro’s business vision and ensure your interactions with our customers reflect positively on the company and its growth.

Highlights about your Role

➢ Manage initial discovery calls with customers leads

➢ Understands Customer’s Business and keeping empathetic approach towards customers

➢ Building Trust and Transparency with Customers

➢ Go-getter attitude to close the lead

➢ Creating and delivering impressive presentation/demo to the customer

➢ Managing follow-up activities to ensure customer engagement

➢ Negotiating contracts

➢ Working on guidelines by senior level peer

➢ Gaining know-how expertise in the ERP Business Applications

➢ Preparing RFP/RFI as per the customers’ need

➢ Continuous efforts to achieve sales quotas

➢ Self upgradation through industry study and research

Roles and responsibilities:

• Building and executing social media strategy through competitive and audience research
• Setting up and optimizing company pages within each social media platform
• A Social Media Specialist is responsible for creating and administering content on all social media platforms, such as Indeed, Twitter, etc. to build an audience and ensure client engagement
• Write long- and short-form social media messages that attract new users and engage current users
• Use data to analyze what’s working, what’s not, and reinforce or refocus key messages accordingly
• Wear many hats as you work with multiple teams to develop strategy, work with designers, write copy, manage social communities, and analyze data
• Help convert prospects into loyal client with engaging, responsive, responsible, surprising, and captivating social media interactions

Requirements:

• Understanding of SEO and web traffic metrics
• Experience with doing audience and buyer persona research
• Good understanding of social media KPIs
• Familiarity with web design and publishing
• Excellent multitasking skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• BSc degree in Marketing or relevant field

unbox, Quality check, Pack, Dispatch

Baby furniture Comapny

HunyHuny is a brand which deals in baby & maternity products. HunyHuny is recognised by startup India in the year 2020. We are dedicated to providing a comprehensive omnichannel experience through our expansive mother and baby store, currently established in Delhi NCR, Hyderabad, Pune,and very soon in other cities as well.

We are here to help you ease all your worries and cover all your requirements from pregnancy to postpartum till your baby is a confident young child past his/her toddler days.

What makes us different from other brands is affordability while maintaining the quality. Our products are of International standards with materials manufactured and imported from various Countries.

Job Description:

• Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls).
• Reach out to new customers and explain to them about benefits of the Services/Product Offered.
• Initiate repeat sales by follow up phone calls from existing customers.
• Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers
• Adhere to quality standards and processes within defined metrics.

Required Skills:

• Good communication skills
• Active listening skills
• Strong convincing skills
• Client handling skills
• Ability to handle stress and rejection in soliciting clients

Desired Skills:

• Prior experience in sales/business development/voice process will be preferred
• Solution oriented with effective problem solving skills
• Knowledge of various online portals will be an added advantage.