Customer Success Manager

Role overview

As a Data Analyst, you should be able to propose creative solutions to develop/solve a business problem. Should be able to recommend design and develop state-of-the-art data-driven analysis using statistical; understating of advanced analytics methodologies to solve business problems & recommend insights. Form hypothesis and run experiments to gain empirical insights and validate the hypothesis. Identify and eliminate possible obstacles and identify an alternative creative solution.

Roles and Responsibilities: -

• Identify opportunities and partner with key stakeholders to set priorities, manage expectations, facilitate change required to activate insights, and measure the impact
• Deconstruct problems and goals to form a clear picture for hypothesis generation and use best practices around decision science approaches and technology to solve business challenges
• Can guide team to Integrate custom analytical solutions (e.g., predictive modeling, segmentation, issue tree frameworks) to support data-driven decision-making
• Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances
• Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
• Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
• Develop and manage plans to address project strengths, weaknesses, opportunities and threats
• Translate and communicate results, recommendations, and opportunities to improve data solutions to internal and external leadership with easily consumable reports and presentations.
• Expected to act independently to deliver projects to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
• Able to manage multiple clients, lead technical client calls and act as a bridge between product teams and client

Experience Required:

• 9 plus years experience.  
• Experience in design and review of new solution concepts and leading the delivery of high-impact analytics solutions and programs for global clients
• Should be able to apply domain knowledge to functional areas like market size estimation, business growth strategy, strategic revenue management, marketing effectiveness
• Have business acumen to manage revenues profitably and meet financial goals consistently. Able to quantify business value for clients and create win-win commercial propositions.
• Must have the ability to adapt to changing business priorities in a fast-paced business environment
• Should have the ability to handle structured /unstructured data and have prior experience in loading, validating, and cleaning various types of data
• Should have a very good understanding of data structures and algorithms
• This is a Remote (work from home) position.
• Experience leading and working independently on projects in a fast-paced environment
• Management skills to manage more than one large, complex projects simultaneously
• Strong communication and interpersonal skills (includes negotiation)
• Excellent written and verbal communication skills

Must have technical skills: -

• IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement.
• Working knowledge of market-leading data analytics tools such as - Spotfire, Tableau, PowerBI, SAP HANA is desired
• Domain experience of retails/Ecom is plus
• Well versed with advance SQL/Excel
• Good with any scripting language/data extraction in Python/R etc.
• Working knowledge of project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management)

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

Responsibilities:

• Knowledge of more than one technology
• Basics of Architecture and Design fundamentals
• Knowledge of Testing tools
• Knowledge of agile methodologies
• Understanding of Project life cycle activities on development and maintenance
• projects
• Understanding of one or more Estimation methodologies, Knowledge of Quality

processes

Basics of business domain to understand the business requirements

Analytical abilities, Strong Technical Skills, Good communication skills

Good understanding of the technology and domain

Ability to demonstrate a sound understanding of software quality assurance

principles, SOLID design principles and modelling methods

Awareness of latest technologies and trends

Excellent problem solving, analytical and debugging skillsTechnical and Professional

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Job Location -Bangalore

Job  Location: Bangalore

Key Responsibilities

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• High volume of data and requests to be managed

Required Skills and Qualifications

• BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
• 3-5 years overall development experience.
• Strong proficiency with JavaScript
• Knowledge of Node.js and frameworks
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git

• Managing the solving of problems concerning the test automation infrastructure
• Understand and maintain Test Automation Frameworks.
• Follow the coding standards and code walk through.
• Maintain Automation Standards and Processes documentation.
• Write automated test scripts under the direction of the Test Automation Lead.
• Ability to work independently on tasks / modules assigned related to automation
• Monitoring of and reporting on the progress of the test automation process
• Reporting on the quality of the test object
• Raise risks on time and provide alternate solutions to mitigate the risk
• Advice and support for the implementation of all types of tools