Opening for Apex

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

About Us:

Lumel is a leading product development company headquartered in Plano , Texas having its development centre in Chennai, known for delivering innovative solutions that drive success for our clients. We are passionate about technology and are committed to building high-quality products that solve real-world problems.

Role Overview:

We are seeking a skilled PHP Developer to join our Product Development team. In this role, you will be responsible for developing, testing, and maintaining scalable web applications that meet our business needs. The ideal candidate is proficient in PHP and has experience working with modern frameworks, along with a strong understanding of web development best practices.

Key Responsibilities:

• Develop Web Applications: Design, develop, and maintain web applications using PHP and related technologies.
• Collaborate with Cross-Functional Teams: Work closely with front-end developers, designers, and product managers to integrate user-facing elements with server-side logic.
• Database Management: Design and manage databases, ensuring efficient data storage and retrieval.
• Code Optimization: Write clean, well-documented, and efficient code, and optimize existing code for better performance.
• API Integration: Develop and integrate APIs to enhance the functionality of web applications.
• Testing and Debugging: Perform thorough testing and debugging to ensure the stability and functionality of web applications.
• Stay Updated: Keep up-to-date with the latest PHP trends, tools, and technologies, and apply them to enhance our products.

Required Skills:

• Proficiency in PHP: Strong knowledge of PHP and experience with modern PHP frameworks like Laravel, Symfony, or CodeIgniter.
• Database Knowledge: Experience with MySQL or other relational databases, including database design and optimization.
• Familiarity with Front-End Technologies: Basic understanding of front-end technologies such as HTML, CSS, and JavaScript.
• API Development: Experience in developing and integrating RESTful APIs.
• Version Control: Proficiency in using version control systems like Git.
• Problem-Solving Skills: Ability to troubleshoot and resolve issues quickly and effectively.
• Attention to Detail: Commitment to writing high-quality code and maintaining coding standards.
• Team Collaboration: Ability to work effectively in a team environment and communicate clearly with colleagues.

Preferred Skills:

• Experience with CMS: Familiarity with content management systems like WordPress, Drupal, or Joomla.
• Knowledge of Cloud Platforms: Experience with cloud services like AWS, Azure, or Google Cloud is a plus.
• Security Best Practices: Understanding of security principles and how to apply them in web development.

What We Offer:

• Professional Growth: Opportunities for continuous learning and career advancement.
• Innovative Projects: Work on challenging and impactful projects that push the boundaries of technology.
• Supportive Environment: Join a team that values collaboration, creativity, and innovation.

Prismforce (www.prismforce.com) is a US Head quartered vertical SAAS product company , with development teams in India. We are Series-A funded venture , backed by Tier 1 VC and targeted towards tech/IT services industry and tech talent organizations in enterprises, solving their most critical sector specific problems in Talent Supply Chain. The product suite is powered by artificial intelligence designed to accelerate business impact e.g. improved profitability and agility , by digitizing core vertical workflows underserved by custom applications and typical ERP offerings.

We are looking for Data Scientists to build data products to be the core of SAAS company disrupting the Skill market.In this role you should be highly analytical with a keen understanding of Data, Machine Learning, Deep Learning, Analysis, Algorithms, Products, Maths, and Statistics. The hands-on individual would be playing multiple roles of being a Data Scientist , Data Engineer , Data Analysts , Efficient Coder and above all Problem Solver.

Location: Mumbai / Bangalore / Pune / Kolkata

Responsibilities:

• Identify relevant data sources - a combination of data sources to make it useful.
• Build the automation of the collection processes.
• Pre-processing of structured and unstructured data.
• Handle large amounts of information to create the input to analytical Models.
• Build predictive models and machine-learning algorithms Innovate Machine-Learning , Deep-Learning algorithms.
• Build Network graphs , NLP , Forecasting Models Building data pipelines for end-to-end solutions.
• Propose solutions and strategies to business challenges. Collaborate with product development teams and communicate with the Senior Leadership teams.
• Participate in Problem solving sessions

Requirements:

• Bachelor's degree in a highly quantitative field (e.g. Computer Science , Engineering , Physics , Math , Operations Research , etc) or equivalent experience.
• Extensive machine learning and algorithmic background with a deep level understanding of at least one of the following areas: supervised and unsupervised learning methods , reinforcement learning , deep learning , Bayesian inference , Network graphs , Natural Language Processing Analytical mind and business acumen
• Strong math skills (e.g. statistics , algebra)
• Problem-solving aptitude Excellent communication skills with ability to communicate technical information.
• Fluency with at least one data science/analytics programming language (e.g. Python , R , Julia).
• Start-up experience is a plus Ideally 5-8 years of advanced analytics experience in startups/marquee com

Title: Senior Business Analyst

Job Location: Hyderabad, Chennai, Cochin, Bangalore, Delhi, Kolkata, Pune

Experience: 9+ years

Important Note: We are hiring for a Techno-Functional Business Analyst with background as a Developer (preferably Java or .Net). We are looking for a candidate who is expertise in providing business solutions.

Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits

Essential Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Understand the business requirements and documenting and translating into features / user stories.
• Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
• Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
• Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
• Develop a team culture where everyone thinks from end user perspective.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 5 years of experience in business analysis or a related field.
• Should be from development background.
• should be a business solution expertise.
• Exceptional analytical and conceptual thinking skills.
• Insurance Domain experience is must.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.

What you need to have: