4+ Change Management Jobs in Delhi, NCR and Gurgaon | Change Management Job openings in Delhi, NCR and Gurgaon

About Dhwani:

Dhwani Rural Information Systems is a Delhi NCR-headquartered, 10+ year-old social/development sector-focused advisory and consulting firm. With a robust team of 100+ ICT4D professionals, Dhwani RIS develops IT applications for NGOs, government functionaries, CSRs, international funding organizations, and more to manage their projects and programs in India and abroad.

We are a team of young, dynamic, development-conscious tech-enablers and problem solvers consisting of a diverse mix of development professionals, technology enthusiasts, software engineers, and analysts. Our solutions enable organizations to monitor and evaluate their programs for maximum impact and operate seamlessly across everyday operations.

Job Overview:

As a Project Manager at Dhwani Rural Information Systems, you will manage multiple client-facing implementation projects and ensure smooth coordination between clients and internal teams. These projects typically involve MIS platforms, workflow automation tools, grant management systems, and reporting dashboards built on open source frameworks supporting NGOs, CSR programs, and government partners.

You will be responsible for understanding requirements, managing timelines, documenting needs, coordinating feature deployments, supporting training and demos, and ensuring smooth rollout with clear communication and structured execution in a tech-enabled social impact environment.

Key Responsibilities:

Client & Stakeholder Ownership

1. Serve as the primary point of contact for assigned clients, managing strategic account relationships with ownership, accountability, and proactive communication.
2. Lead requirement discovery, validation, and prioritization discussions with senior stakeholders at client organizations and internal Dhwani teams.
3. Facilitate demos, design review sessions, decision checkpoints, and rollout communications to ensure client readiness and alignment.
4. Maintain a strong governance rhythm including regular status reviews, escalation protocols, and executive-level reporting.

Delivery Leadership & Portfolio Management

1. Own end-to-end delivery for multiple concurrent projects, ensuring alignment with agreed scope, timelines, quality benchmarks, and impact outcomes.
2. Drive sprint planning, backlog prioritization, and delivery visibility using project management platforms (ClickUp, Jira, Bitrix, Monday.con, or similar).
3. Manage dependencies across vendor teams, engineering, analytics, and client stakeholders to hit strict SLAs.
4. Design and maintain Governance Frameworks and Operational Dashboards (Power BI, SQL, Excel) that provide real-time visibility into portfolio health.

Risk, Escalation & Delivery Governance

1. Proactively identify risks and define mitigation strategies to prevent delivery impact and protect SLA commitments.
2. Create and operationalize escalation matrices; ensure blockers are resolved at the right level and within defined timelines.
3. Maintain delivery hygiene: documentation discipline, scope adherence, change control, and quality assurance across all active workstreams.
4. Streamline delivery workflows to reduce project closure latency and improve resource utilization.

Data Visualization & Reporting Delivery

1. Oversee the delivery of large-scale Data Visualization and Dashboarding projects as a core component of client engagements.
2. Coordinate with analytics and BI teams to ensure dashboards meet client requirements for grant-tracking, portfolio monitoring, and impact measurement.
3. Validate reporting outputs for accuracy, usability, and alignment with client M&E frameworks before delivery.

Team Leadership & Collaboration

1. Provide direction and mentorship to Associate PMs, Analysts, and shared delivery resources assigned to client accounts.
2. Review all client-facing deliverables to ensure accuracy, professional quality, and communication readiness.
3. Strengthen coordination rhythms, accountability structures, and execution discipline across cross-functional working teams.

Change Management & User Adoption

1. Lead user enablement strategies—including training, onboarding materials, and stakeholder communication—to drive platform adoption.
2. Oversee UAT cycles, ensure issues are documented and resolved before deployment, and manage rollout readiness checklists.
3. Capture post-launch insights and feed learnings into delivery improvement and product discussions.

Field & Product Insight

1. Participate in field interactions or user research to develop a deep understanding of operational context and beneficiary needs.
2. Share product improvement opportunities, scale-up ideas, and client feedback with internal product and technology teams.

Essential Requirements:

1. 4–8 years of experience in project management, engagement management, or client delivery, preferably within a technology or IT-enabled social impact organization.
2. Proven track record of managing complex, multi-stakeholder projects end-to-end with measurable delivery outcomes.
3. Strong client relationship management and executive communication skills.
4. Experience designing governance frameworks, operational dashboards, and reporting structures.
5. Ability to manage multiple concurrent workstreams with competing priorities.
6. Structured problem-solving, escalation management, and risk mitigation capabilities.
7. Comfortable working with cross-functional and distributed teams in Agile and Waterfall environments.
8. High ownership mentality with the ability to operate independently and drive delivery without close supervision.

Technical Skills

1. MS Office Suite: Advanced Excel (pivot tables, formulas, dashboarding), PowerPoint, Word.
2. Analytics & BI: Power BI, Google Data Studio, or similar dashboarding tools.
3. Project Management Tools: ClickUp, Jira, Bitrix, Trello, or similar.
4. CRM & MIS Exposure: Familiarity with CRM platforms (Zoho CRM or similar) and Management Information Systems.
5. Basic SQL familiarity preferred; understanding of database structures is an advantage.
6. Comfort using AI-assisted tools (ChatGPT, Claude, or similar copilots) for documentation, reporting, and productivity.
7. Exposure to open-source platforms like Frappe or similar social sector tech stacks is a plus.

Qualifications:

1. Bachelor's degree required; Master's degree in Management, Development Studies, Technology, or related field preferred.
2. PMP, PRINCE2, or equivalent project management certification is a strong advantage.
3. Prior experience working with international NGOs, CSR programs, bilateral or multilateral funding organizations is highly preferred.
4. Backgrounds in B.Tech/B.E., MBA, Economics, or Development Studies with relevant digital project delivery experience are welcome.
5. Experience through leadership fellowships (LAMP, GGI, Gandhi Fellowship, TFI, etc.) is a plus.

Why Join Dhwani:

1. Lead one of Dhwani's most high-profile global accounts and deliver real social impact through technology.
2. Work in a fast-growing, mission-driven organization at the intersection of technology and development.
3. Access clear growth pathways in engagement leadership, product strategy, and delivery excellence roles.

About the Role:

We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.

Key Responsibilities:

Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget. 

Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs. 

Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed. 

Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship. 

Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation. 

Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned. 

Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders. 

Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed. 

Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement. 

Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.

Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development. 

Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders. 

Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities. 

Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development. 

Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities. 

Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance. 

Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment. 

Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve. 

Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans. 

Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.

Qualifications:



• Bachelor’s degree in Project Management, Engineering, or related field.
• CSM, PSM or similar certification is preferred.
• Proven experience managing projects in an agile or hybrid environment.
• Excellent communication and leadership skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software such as JIRA, MS Project.

What you need to know / have:

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 8,00,000

What you need to know / have:

Experience: 2 to 6 years

Annual CTC: Rupees 8,00,000 to 10,00,000