11+ Business Objects Jobs in Bangalore (Bengaluru) | Business Objects Job openings in Bangalore (Bengaluru)
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· Prior experience of statistical modelling techniques, AI/ML models etc. will be value add
· Working knowledge of reporting packages (Business Objects, QLIK Power BI etc.), ETL frameworks will be an advantage.
· Knowledge of statistics and experience using statistical packages for analysing datasets (MS Excel, SPSS, SAS etc.)
· Experience on Python, R and other scripting languages is desirable, but not must
We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.
Work Mode
• Work at the office - Bangalore Location
• 6 days/week
• Rotational shifts between 7:00 AM – 10:00 PM
Job Description:
Key Responsibilities
• Lead, mentor, and manage a team of senior and junior customer support associates
• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures
• Handle escalations with a customer-first mindset and ensure resolution end-to-end
• Maintain high standards of customer communication (clarity, empathy, accuracy)
• Plan and manage rosters, shift coverage, and hybrid team coordination
• Track productivity, adherence, attendance, and overall team performance
• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets
• Identify recurring issues and drive process improvements to reduce repeat tickets
Key Result Areas
• SLA adherence: Consistent response and resolution performance
• Ticket closure & backlog: High closure rate and reduced aging/pending tickets
• Customer experience: Improved CSAT and reduced repeat contacts/escalations
• Escalation handling: Faster resolution and better ownership on critical cases
• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps
• Team performance: Regular coaching and measurable improvement in productivity/quality
• Stakeholder coordination: Faster dependency closure and better cross-team collaboration
Mandate Skills :
• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)
• Strong people management skills (handling senior + junior associates)
• Excellent written and verbal communication with a customer-first mindset
• Proactive ownership, strong time management, and ability to multitask
• Comfortable with rotational shifts, rosters, and hybrid team management
• Strong stakeholder management and ability to drive closure across teams
• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus
React.js
Javascript
Redux/Flux
HTML/CSS
jQueryJob Description:
We are looking for good JavaScript developers who are proficient with React.js.
Responsibilities
- Developing new user-facing features using React.js.
- Have 2-4 years of experience.
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Experience with data structure libraries (e.g., Immutable.js
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- A knack for benchmarking and optimization
Kubernetes
Docker
Amazon Web Services (AWS)The DevOps Engineer's core responsibilities include automated configuration and management
of infrastructure, continuous integration and delivery of distributed systems at scale in a Hybrid
environment.
Must-Have:
● You have 4-10 years of experience in DevOps
● You have experience in managing IT infrastructure at scale
● You have experience in automation of deployment of distributed systems and in
infrastructure provisioning at scale.
● You have in-depth hands-on experience on Linux and Linux-based systems, Linux
scripting
● You have experience in Server hardware, Networking, firewalls
● You have experience in source code management, configuration management,
continuous integration, continuous testing, continuous monitoring
● You have experience with CI/CD and related tools
* You have experience with Monitoring tools like ELK, Grafana, Prometheus
● You have experience with containerization, container orchestration, management
● Have a penchant for solving complex and interesting problems.
● Worked in startup-like environments with high levels of ownership and commitment.
● BTech, MTech or Ph.D. in Computer Science or related Technical Discipline
Oracle OAS Developer
Senior OAS/OAC (Oracle analytics) designer and developer having 3+ years of experience. Worked on new Oracle Analytics platform. Used latest features, custom plug ins and design new one using Java. Has good understanding about the various graphs data points and usage for appropriate financial data display. Worked on performance tuning and build complex data security requirements.
Qualifications
Bachelor university degree in Engineering/Computer Science.
Additional information
Have knowledge of Financial and HR dashboard
Responsibilities
- Complex ABAP programming, testing and debugging functions related to the implementation of SAP modules
- Understand the requirements from provided functional designs and transform these requirements into the technical designs
- Close communication with functional teams /designers and build professional relationships with clients
● The candidate will be part of the Engineering leadership team and will help with strategies and execute the product roadmap.
● Work closely with Product and business teams to strategize or design the features and product experiments.
● Lead a team of 15-30 Engineers, develop engineers on the team and help them advance in their careers.
● Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
● Ensure resource availability and allocation.
● Develop a detailed project plan to track progress, lead meetings, and set expectations for the project team.
● Perform risk management to minimize project risks.
● Conduct regular 1-1s with the team.
● Scale the technology architecture, team, and product to drive multiple growths in the next 2-3 years.
● Preferably from LAMP/MEAN, stack and good exposure with scalable and distributed systems using microservices.
● Exposure to various cloud hosting environments(Preferably AWS).
Requirements:
● Bachelor's degree required; masters preferred.
● You have managed engineering teams that have a strong record of developing and delivering products.
● Proven working experience as a senior engineering manager in the information technology sector.
● You put a strong emphasis on recruiting and developing your team.
● You have an eye for great products and can work effectively with engineers, product managers,
and designers to build them.
● You are deeply technical but prefer to lean on your leadership skills.
● You are a strong communicator who can streamline the flow of information between Engineering and other teams.
● Solid organizational skills including attention to detail and multi-tasking skills.
● You have a curiosity about how things work.
● PMP / PRINCE II certification is a plus(Theoretical and practical project management knowledge).
● Excellent decision-making and leadership capabilities.
● A minimum of 8+ IT experience in leading multi-skilled teams involving product, mobile, and web application development & Engineering.
C#
.NET- BE/BTech/MTech with 1-7 years of experience in .NET Framework like C#.Net and ASP.Net
- Atleast 1-7 years of experience on Web Application development with ADO.Net, HTML, CSS, JavaScript/Jquery
- Good experience in Writing Complex SQL Queries using any of the RDBMS Database like Oracle, SQL Server etc
- Experience in Creating and Testing Stored Procedures and Functions
Secondary Skills
- Ability to analyse the existing code in the application and identify the Program Logic
- Experience in implementing AJAX through Javascript/Jquery
- Experience in Creating Reports and Documents using Crystall Reports
- Experience in creating Front End Validations using JavaScript/Jquery
- Experience in doing Manual or Automated Test will be a plus
Javascript
React Native
NodeJS (Node.js)HTML/CSSAmazon Web Services (AWS)Fluency in modern JavaScript (ES6/7) and other frontend fundamentals (HTML5,
CSS3) and Node.js
Exposure to React( native) basics
Experience with AWS, CI/CD and DevOps
Experience with Web Security
Basic exposure to Go is valuable but not necessary
Willingness to travel for onsite assignments outside India
DockerKubernetesAmazon Web Services (AWS)- 2+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments
- 2+ years of hands-on experience as a DevOps engineer
- Strong leadership, communication and interpersonal skills geared to getting things done
- Developing themselves and the talent within their charge – fostering and creating opportunity for the team
- Strong understanding of SRE concepts and the DevOps culture. Set the direction and strategy for your team, and help shape the overall SRE program for the company
- Be able to lead complicated technical issues and communicating status updates/RCA with management and customers.
- Own site stability, performance, capacity planning, DevOps recruitment.
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