
Role Purpose:
As a presales manager, you will work closely across various verticals such as product development, engineering, sales and marketing, and project teams/customer relations to understand internal product and service capabilities. Build marketing and sales collaterals showcasing the company’s offerings and capabilities
Role will also include understanding the customer’s needs and building suitable solutions, working closely with engineering, delivery, and sales teams. You will also be required to actively understand customer preferences and predict future needs for product development.
Key Responsibilities:
- Engagement with the customers and understanding of their needs and putting together solutions (products and services) that are aligned with the customers’ demands.
- Responsible for supporting the business development team in putting together compelling proposals in response to RFPs.
- Responsible for bringing in industry/vertical specific expertise into building the solution and validating technical solutions from the service delivery team.
- Coordinating with 3rd party service providers and integrating their solution components into the overall proposals.
- Plan sales strategies in response to market and competitors’
actions.
- Work in sync with the product development team and develop
sustainable and commercially viable products.
- Understand customer needs and make sales presentations.
- Liaise with the marketing team to undertake demand-generating
activities such as trade shows, exhibitions or customer workshops.
- Prepare sales proposals and train sales representatives/executives
from time to time.
- Preparation of presentations about the products or services with their value proposition articulated for the usage of the sales team.
- Creation of marketing concepts and responding to customers’ RFPs and RFI’s for our local and global sales teams.
- Use domain expertise to articulate customer requirements appropriately to product and development teams
- Prepare and deliver solution-based product presentations and
demonstrations to customers.
- Execute on customer proof of concepts (POCs).
- Strong interpersonal skills, including the ability to present to an audience from C-Level to End User, clearly articulate the value Profile products will bring to an organization, gain trusted advisor respect, and help influence, make well-executed systems presentations and clearly articulate the product’s value.
1. A Proven Track Record in Pre-sales/ Consultative Sales.
2. Domain expertise in IoT, Industrial Automation, Digital Factory and smart manufacturing solutions in the industry verticals of Manufacturing, Aerospace/Defence, Medical, and Energy.
3. Excellent communication skills, both verbal and written
4. Experience in integrating solution components into cohesive proposals that meet customer requirements and company’s business objectives.

About Petrus Technologies
About
As an engineering R&D services company, we at Petrus, aim to bring to the world the wings to fly with innovative technologies while we are rooted in strong and time-tested delivery principles bringing the fastest time to market, quicker return on investment and incredible rate of success.
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Experience Level: Intern
Job Description:
As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.
Key Responsibilities:
Issue Resolution:
- Assist in responding to customer queries and concerns via email, chat, or phone.
- Escalate complex issues to senior team members and follow up until resolved.
- Document customer issues and solutions for reference.
Customer Assistance:
- Guide users on how to navigate the platform and resolve common issues.
- Provide proactive assistance to improve user experience.
Process Improvement Support:
- Assist in identifying common issues and suggest solutions to enhance support processes.
- Collect feedback from customers and share it with relevant teams.
Team Collaboration:
- Work closely with the customer support team to learn best practices and improve response quality.
- Coordinate with other departments to resolve cross-functional customer issues.
Qualifications:
- Pursuing or recently completed a Bachelor's degree in any field (preferred).
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- A positive attitude with a customer-first approach.
- Basic understanding of social media platforms and online communities is a plus.
- Strong problem-solving skills and the ability to work collaboratively.
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How to Apply:
If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.
We look forward to welcoming a motivated and enthusiastic intern to our team!
Thanks & Regards,
Yamini Patel
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.
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