Special projects

Description: 

The role of the Service Engineer is to provide professional after sales service and support customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the guidelines, established by the Director of Service & Manufacturing and will follow the established procedures

Essential Functions:

 Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

• Responsible for installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

• Must be self-motivated with ability to work & think well independently.

• Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

• Provide installation expertise at customer sites as well as conducting pre-installation assistance.

• Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

• Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s

• Work with engineering, project management, spare parts and management groups to resolve escalated problems.

• Provide written service & expense reports to Service Manager on all activities carried out on site and complete all required documentation in a timely manner.

• Properly document, label, and return all defective parts resulting from repair.

• Make technical recommendations to Technician’s, Operators and Artisans.

• Work closely with the Service Team & Service coordinator to ensure site work is carried out in the required order, for completion by the required timeline.

• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Service Manager or HR Dept.

• Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to requirements.

• Assist in manufacturing or engineering with customer projects, as well as unit refurbishment at the customer site or the manufacturing facility.

• Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

• Provide technical support to other Field Service Engineer / Technician on the field or in-house

• Overtime may be necessary as work load dictates. This may include weekdays or weekends.

• Must be able to use a computer for creation of reports and data entry required.

• Must be able to use a smartphone and any related applications required for the job or timekeeping.

• Must maintain clean and professional appearance while working with customers, vendors and colleagues.

• Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

• Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

• A Bachelor's degree / Diploma.

• 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

• Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

• Able to complete projects in a timely manner

• Excellent computer literacy is must and knowledge of visualization would be preferred.

• The ability to work with multiple discipline projects.

• Excellent organizational, time management, leadership, and decision-making skills.

• Strong written and verbal communication skills.

Job Title:

AI Native Operations Expert – Director / AVP / VP

Company: EOSGlobe

CTC: ₹24 – ₹36 LPA

Open Positions: 3

Experience: 12 – 18 Years

Joining: Immediate Joiners Preferred

Role Overview

EOSGlobe is transforming into an AI-First organization and is looking for an AI Native Operations Expert to lead this transformation. The role focuses on driving automation, process re-engineering, and AI adoption across BPM operations to improve efficiency, scalability, and business impact.

Key Responsibilities

Lead AI-driven transformation initiatives across BPM operations.

Re-engineer processes using Artificial Intelligence, Machine Learning, and automation tools.

Collaborate with leadership and strategy teams to implement AI-first operational models.

Define and track KPIs, productivity metrics, and financial impact of transformation initiatives.

Partner with internal teams and clients to demonstrate AI-driven efficiency and revenue growth.

Identify opportunities for process automation and digital adoption across operations.

Required Skills

Strong expertise in Artificial Intelligence (AI), Machine Learning (ML), and RPA.

Experience in process transformation and digital automation initiatives.

Deep understanding of BPM operations and service delivery models.

Strong leadership and stakeholder management skills.

Analytical mindset with ability to measure financial impact and operational KPIs.

Preferred Qualifications

Experience leading large-scale automation or AI transformation projects.

Exposure to BPM, consulting, or operations leadership roles.

Excellent communication and strategic thinking skills.

Key Responsibilities

• Backend & API Engineering (60% Focus)
• Design and implement REST APIs and microservices for high-performance AI systems.
• Apply enterprise object-oriented programming best practices for secure, scalable backend services.
• Integrate AI-powered features with cloud-native architectures.
• Generative AI & LLM Development (40% Focus)
• Build LLM-powered features with the OpenAI API or other LLM APIs (reasoning and non-reasoning models, temperature tuning, version control).
• Implement retrieval-augmented generation (RAG).
• Apply advanced prompt engineering and model tuning techniques for optimized results.
• Deploy and manage solutions using Docker and secure integrations (e.g., SSO, Google Drive).

What We’re Looking For

• 10+ years of backend engineering experience (REST APIs, microservices, OO enterprise architecture).
• 3+ years of experience building AI/ML solutions (LLMs, RAG, OpenAI API).
• Strong hands-on Python expertise and object-oriented design patterns.
• Hands-on experience with Langchain, Lambda, Docker, and secure system integrations.
• Proven track record delivering production-ready, scalable applications.

Requirements:

• A minimum of 3+ years of proven experience with Zoho CRM is a mandatory requirement; you must be an expert in the platform.
• Hands-on experience with coding and development within Zoho CRM (e. g., Deluge scripting, API integration, custom functions, and workflow automation).
• Strong understanding of sales processes and how to optimize them using CRM systems.
• Proficient in analyzing data, generating reports, and using data to drive decisions.
• Familiarity with BigQuery or similar data warehousing platforms for processing and analyzing large datasets is advantageous.
• Ability to work cross-functionally with sales, marketing, and customer success teams, as well as technical staff.
• Strong problem-solving skills with a proactive approach to identifying and fixing CRM-related issues.
• Bachelor's degree in a relevant field (e. g., IT, Computer Science, Business Management).
• Preferred: Experience working in a SaaS environment is a plus.

AECC Global is a leading EdTech company founded in 2008 with a global footprint in 13 countries and 39 cities. Our motive is to provide expert international education guidance and counseling to passionate students. We have a dedicated team of richly experienced and certified professionals to help students choose the best courses available in international universities worldwide.

To help us continue to grow our offerings, we are in search of an experienced Product Manager to lead the digital products development and marketing. We are looking for a dynamic person responsible for the product planning and execution throughout the Product Life Cycle, including defining the product vision, gathering customer requirements and prioritizing.

To carry out the role of a Product Manager successfully, a candidate should possess the following skills and qualifications:

• 3+ years of working experience in web and mobile app products development through all phases
• Excellent knowledge of user-centered design principles
• Understanding of design quality standards
• Knowledge of Scrum and Agile Software Development Methodology
• Proficiency in the use of analytic tools
• Ability to prioritize effectively
• Excellent oral and written communication

Product Manager is responsible for overseeing all activities relating to researching, designing, marketing, and managing the development of a product from beginning to end.

• Using market research to get ideas for products that customers will want
• Helping to oversee the design and manufacture and planning of how to market and promote the product to the customers and partners
• Responsible for developing features and creating content that drives organic growth to our web and other digital properties
• Increase user retention rate across our products by understanding our audience and developing new features to maximize user engagement
• Monitor, react to and grow important audience KPIs such as daily user retention, time on site, RPC, and organic traffic
• Comparing the company's products to competitor's products and offerings in order to compete in the market
• Providing management with analysis reports to management, sales & marketing Team.
• Specifying and overseeing the research needed to determine the needs and desires of customers

Salary: 10-17LPA 

Location: Chennai 

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's / BBA degree.
• 1+ years in SaaS sales industry.
• Experience in full sales cycle including deal closing demonstrated sales success.
• Strong negotiation skills.
• Strong communication and presentation skills.
• CRM experience shall be a BIG PLUS.