Automation Testers

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

• Align with product managers, business analysts, developers, and other stakeholders to gather product inputs.
• Understand and decipher user journeys while drafting product flows.
• Be able to accept creative feedback and inculcate the same in their writing.
• Highly creative with excellent communication and team player abilities.
• Understand the Transportation industry.
• Research fintech industry snippets (combining online sources, interviews, and studies).
• Prepare well-structured product flows using research, writing techniques, and logic.
• Coordinate with marketing and design teams to illustrate product draft.
• Ensure all-around consistency (style, fonts, images, and tone).

• We are looking for someone with 3-9 years of overall working experience as Content writer.
• Bachelors/Master’s degree in any discipline.
• Ability to meet deadlines and willingness to explore new domains.
• Proven work experience as a Content Writer, Copywriter, or similar role.
• A team player willing to do what it takes.
• Experience doing research using multiple sources.
• Familiarity with product writing and its nuances.
• Able to create audio/video content for product.
• Excellent writing and editing skills in English.
• Ability to communicate technical aspects to people with non-IT background.

ROLE : BPO QUALITY ANALYST (QA)

EDUCATION: ANY DEGREE

EXPERIENCE: 1-5YRS (PREFERRED RELEVANT EXPERIENCE ONLY)

WORK FROM OFFICE: 24*7 (3 SHIFT/DAY-Rotational Shift)

NOTICE PERIOD : IMMEDIATE JOINEE

LOCATION : HASSAN, KARNATAKA

JOB DESCRIPTION:

BPO QUALITY ANALYST-Roles and Responsibilities

• Strong analytical and facilitation skills.
• Monitoring product standards and implementation of quality control programs.
• The Quality Executive role is to ensure that the quality is maintained which is ensured through regular process compliance checks including both data as well as process audits.
• Performing the internal audit cycle based on facts.
• Planning, organizing, updating and maintaining documentation related to quality parameters.
• Highly self-motivated and directed, with keen attention to detail.
• Good time management skills
• Keeping quality documentation up to date.
• Analyzing the working progress of employees with set parameters.
• Responsible for the review and update of the program quality plans.

• Proficiency in the English language is mandatory. 

• Works towards developing Stable & Efficient Applications for
• Responsible for developing Applications which are Stable, Efficient and if required cross   
• Responsible to create Native Applications for Android to achieve best performance.
• Responsible for understanding best UI Practices
• Responsible for creating Application UI utilizing latest Google UI Guide lines.
• Qualification: B.E. / B.Tech / M.C.A. in Computer Sciences.
• Should have Experience of at least one production environment Application in Google Play Store. GIT, Agile Frameworks, Jenkins
• Must have Java, Android, C, and C++.

This is Sindhu representing Allegis Group - An US based $12 billion Staffing and Recruiting Company providing Human capital and work force management solutions to over 6000 customers globally including 90% of Fortune 500 firms. Our offering includes Strategic Resource Program (SRP), Managed Services (MSP), Recruitment Process Outsourcing (RPO), Executive Search and Consulting Services.

We are currently hiring for our E-Commerce client for Bangalore India.

Location: Bangalore

Required Experience: 6-9 Yrs

Role: SAP HR ABAP UI5 Developer

Essential Functions:

• 6+ years SAP HR ABAP development experience. Must have experience and expert knowledge of ABAP development objects including: Dialog programming, User-exits, BADIs, Smart Forms and/or Adobe Forms, ALV, BAPIs, RFCs, and other SAP development tools.
• Must have worked on US payroll implementation projects.
• Must have strong experience in SAP HR ABAP and SAP UI5/Fiori applications using SAP Web IDE.
• Must have strong experience with SAP ABAP skills that include: Enhancement Spots, Implicit Enhancements, Explicit Enhancements, BADI and BAPI.
• Must have hands-on experience and technical proficiency in Object Oriented ABAP (OOPs) with expertise in WRICEF development.
• Must have strong ABAP debugging skills
• Experience with HR Interfaces.
• Hands-on implementation experience in SAP and the cross-function relationship between modules for forms, reports, interfaces, enhancements, BDC, LSMW, BADI, BAPI, workflow and other development work
• Expert ability to review and comprehend technical specifications and be able to coordinate with functional team for development activities
• Strong knowledge and understanding of SAP Transport layers, IDOCs and interfaces and the different kinds of Transport Request and SAP best practices in handling transports
• Understanding of all the key enhancements spots (BADIs and User Exits) and how to best leverage them to meet customer specific requirements with minimal risk
• Must have an in-depth all round technical and functional knowledge in SAP and network infrastructure
• Exemplary troubleshooting skills and ability to drive root cause analysis on incidents and problems
• Experience developing user interfaces using Fiori is required.

Thanks and Regards

Sindhupriya Y

Recruitment Sourcing Specialist

RPO Delivery