Data Analyst

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

We are seeking an experienced Web Scraping Engineer to data extraction efforts for our enterprise clients. In this role, you will be tasked with creating and maintaining robust, large-scale scraping systems for gathering structured data.

Responsibilities:

Develop and optimize custom web scraping tools and workflows.

Integrate scraping systems with data storage solutions like SQL and NoSQL databases.

Troubleshoot and resolve scraping challenges, including CAPTCHAs, rate limiting, and IP blocking.

Provide technical guidance on scraping best practices and standards.

Skills Required:

Expert in Python and scraping libraries such as Scrapy and BeautifulSoup.

Deep understanding of web scraping techniques and challenges (CAPTCHAs, anti-bot measures).

Experience with cloud platforms (AWS, Google Cloud).

Strong background in databases and data storage systems (SQL, MongoDB).

Position: Senior Backend Developer (Python + FastAPI + GCP)

Engagement Type: Remote

Location: Remote

Position Overview:

Seeking a Senior Backend Developer with 6–8 years of experience to design, build, and maintain scalable backend systems using Python and FastAPI on Google Cloud Platform, ensuring high performance, reliability, and secure deployments.

Key Responsibilities:

• Design and build scalable, high-performance backend systems using Python (FastAPI) with clean architecture and modular design principles.

• Architect and implement microservices and RESTful APIs ensuring reliability, security, and optimal response times.

• Own end-to-end system design from schema definition to deployment with focus on high availability, fault tolerance, and cost efficiency.

• Manage DevOps pipelines for CI/CD, containerization, and infrastructure automation using Docker, Terraform, and GitHub Actions.

• Deploy, monitor, and optimize cloud infrastructure on Google Cloud Platform (GCP) including Compute Engine, Cloud Run, Pub/Sub, and Cloud Storage.

• Collaborate with frontend, AI, and data engineering teams to define robust API contracts and efficient data flows.

• Implement observability practices including logging, tracing, and alerting using Stackdriver, Prometheus, or Grafana.

• Conduct code reviews, system design sessions, and performance tuning for production-grade deployments.

Required Skills:

• Strong expertise in Python with a focus on FastAPI.

• Solid understanding of software architecture and design patterns.

• Experience with API design and authentication (OAuth2, JWT).

• Deep knowledge of Google Cloud Platform (GCP) services including Compute Engine, Pub/Sub, Cloud SQL, Cloud Storage, and IAM policies.

• Proficiency in containerization (Docker) and CI/CD pipelines.

• Familiarity with infrastructure-as-code tools such as Terraform or Cloud Build.

• Hands-on experience with databases like PostgreSQL, MySQL, or Firestore and ORM frameworks such as SQLAlchemy or Tortoise ORM.

• Knowledge of system monitoring, alerting, and logging in distributed systems.

Preferred (Bonus) Skills:

• Experience with API Gateway, Redis, or Celery for async processing.

• Familiarity with message queues like Kafka or RabbitMQ.

• Exposure to event-driven architecture and cloud cost optimization strategies.

• Understanding of DevSecOps and cloud security best practices.

• Experience working with cross-functional product and data teams.

Role: Java Developer

Location: Bengaluru - Hybrid

Mode: Full Time

Job Description: We are looking for a talented and motivated Software Engineer with expertise in both Windows and Linux operating systems and solid experience in Java technologies. The ideal candidate should be proficient in data structures and algorithms, as well as frameworks like Spring MVC, Spring Boot, and Hibernate. Hands-on experience working with MySQL databases is also essential for this role.

Responsibilities:

● Design, develop, test, and maintain software applications using Java technologies.

● Implement robust solutions using Spring MVC, Spring Boot, and Hibernate frameworks.

● Develop and optimize database operations with MySQL.

● Analyze and solve complex problems by applying knowledge of data structures and algorithms.

● Work with both Windows and Linux environments to develop and deploy solutions.

● Collaborate with cross-functional teams to deliver high-quality products on time.

● Ensure application security, performance, and scalability.

● Maintain thorough documentation of technical solutions and processes.

● Debug, troubleshoot, and upgrade legacy systems when required.

Requirements:

● Operating Systems: Expertise in Windows and Linux environments.

● Programming Languages & Technologies: Strong knowledge of Java (Core Java, Java 8+).

● Frameworks: Proficiency in Spring MVC, Spring Boot, and Hibernate. ● Algorithms and Data Structures: Good understanding and practical application of DSA concepts.

● Databases: Experience with MySQL – writing queries, stored procedures, and performance tuning.

● Version Control Systems: Experience with tools like Git.

● Deployment: Knowledge of CI/CD pipelines and tools such as Jenkins, Docker (optional)

About TrialX

Founded by Columbia University alumni, TrialX is a life-sciences technology company empowering every citizen to contribute to health research—on Earth and in space. Our SaaS platform streamlines patient recruitment, remote data collection, and participant engagement for pharmaceutical sponsors, CROs, and academic medical centers.

Our Values

Customer Delight - We obsess over outcomes that improve patients’ lives and sponsors’ success.

Product Excellence - We craft secure, reliable, beautifully simple products that users love.

Restless Innovation - We hack, prototype, and iterate—never satisfied with “good enough".

Lifetime Learning - We read, test, share, and teach—growing ourselves as we grow the company.

Position Summary

You will serve as the servant-leader for a single, dedicated Product Engineering team that ships releases on a fixed cadence. Your mission is to run the team’s Scrum ceremonies, uphold our SDLC and software-validation standards, and keep the release train running predictably and transparently.

Responsibilities & Impact

Focus Area

What You’ll Do

Cadenced Release Delivery

Own the release calendar; lock sprint goals and ensure each increment meets Definition of Done and validation requirements. Coordinate cut-over tasks with DevOps and QA.

Scrum Facilitation

Plan and run all ceremonies—Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, and Retrospectives—ensuring time-boxing and clear outcomes.

Team Coaching & Continuous Improvement

Coach the team in Agile principles, foster self-organization, and turn retro feedback into actionable experiments that raise velocity and quality.

Backlog Stewardship

Partner with the Product Manager to keep the backlog groomed, prioritized, and understood. Confirm that user stories are INVEST-ready before sprint commitment.

Risk & Impediment Management

Surface blockers early, own their resolution, and communicate impact on scope or timeline to stakeholders.

Jira & Reporting Excellence

Configure and maintain Jira workflows, boards, dashboards, and automated reports (velocity, burndown, cycle time). Provide crisp weekly status summaries.

Documentation & Validation

Ensure sprint artifacts—user stories, acceptance criteria, test evidence, release notes—are complete, version-controlled, and audit-ready under HIPAA/GDPR/21 CFR Part 11 guidelines.

Qualifications

• 3–5 years as a Scrum Master or Agile Project Manager for a product engineering team
• Demonstrated success delivering time-boxed releases in a regulated SDLC (HIPAA, ISO 27001, FDA, or similar)
• Expert-level Jira skills: custom workflows, JQL, dashboards, Advanced Roadmaps, REST API integrations
• Solid understanding of Agile metrics and how to leverage them for continuous improvement
• Excellent facilitation, conflict-resolution, and written/verbal communication skills
• Certifications: CSM, PSM II, or equivalent

Bonus Points

• Experience with life-sciences or eClinical products
• Background supporting SOC 2 or GDPR audits

What Success Looks Like in 12 Months

1. Predictable Velocity – Team velocity varies by ≤ 10 % across four consecutive sprints.
2. On-Time Releases – 95 % of planned increments ship on schedule with no critical defects escaping to production.
3. Audit-Ready Artifacts – Validation evidence packages are compiled within 48 hours after each release.
4. Process Uptick – Retro action items achieve ≥ 70 % completion by the next sprint, resulting in measurable gains in cycle time or quality.

• Budget: Management of budget for Hardware Asset Management tools, services and staffing (permanent and temporary)
• Talent management: Permanent, contract, temporary and graduate trainees
• Matrix management: Management of staff with Hardware Asset Management responsibility in other business units
• Lead third-party Hardware Asset Management resources: Supervisory responsibility for third-party resources supporting Hardware Asset Management activity
• Financial: Oversight of spending on technology asset support, which includes hardware, software, cloud services, support, maintenance and hardware disposal
• Environment: Endpoints and edge devices, software and service asset vendors, on-premises data center assets, and cloud services
• Other: Liability management and remediation tracking

The IT asset manager will:

• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
• Promote and advocate the value of Hardware Asset Management to various leaders. This includes developing and promoting effective Hardware Asset Management strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
• Identify and report on breaches of Hardware Asset Management policy, and track remedial action.
• Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
• Assign responsibilities for sub disciplines, such as IT asset disposition (ITAD).
• Ensure that Hardware Asset Management -related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.
• Provide access to technology asset data in support of essential activities required to support the effective running of the business.
• Manage the everyday functions of the core Hardware Asset Management team. This includes staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk and benefit of digital technology assets throughout their life cycle.
• Managing the deployment and collection of devices and other hardware assets to the associates or offices.

The IT asset manager acts in a leadership role and must demonstrate the following leadership attributes:

• Strategic thinking — An understanding of strategic business objectives and the ability to develop a vision and strategy for Hardware Asset Management and execute it effectively in order to drive results toward those objectives
• Interpersonal skills — Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
• Strategic relationship management — Includes working with vendors during compliance audits
• Strategic vision — Ability to sense emerging needs and drive change as Hardware Asset Management develops and matures to meet organizational and technology challenges

The Hardware asset manager must have the following skills:

• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
• Strong analytical, data processing and problem-solving skills
• Proficiency in process formulation and improvement
• Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements
• Ability to manage the deployment and collection of devices and other hardware assets to the associates or offices in a large scale. Demonstrable experience of managing assets in hundreds of thousands will be required.

The Hardware asset manager must have in-depth knowledge and experience of the following:

• Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services
• Policy, process, and procedure development and implementation
• Technology contracts and their likely cost implications through the technology asset life cycle
• Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information
• Data processing, analysis and quality management tools
• Ability to manage effective deployment, collection and disposition of assets and managing the devices through its lifecycle

Additionally, an understanding of IT business continuity, cybersecurity, and integrated risk management and optimization methodologies is highly desirable, along with knowledge of IT management.

The following experience is considered essential:

• A management role, including engagement with sourcing, procurement and vendor management, business stakeholders and frontline operational IT staff
• Prior Hardware Asset Management roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver Hardware Asset Management capability and improved business outcomes
• Atleast 16 years of experience with IT, enterprise asset management or information management
• Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• Demonstrated experience in liaising with middle and senior management
• Experience with building business requirements for digital technology tools and services, developing business cases, and selecting solutions using RFP documentation and processes
• Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies and implementation scope
• Experience managing deployment, collection and disposition of assets in a large scale with globally distributed workforce.

The following experience is considered desirable, but not mandatory:

• 13+ years of experience working in the working in a large IT/ITeS organization
• 13+ years of experience in managing external IT service providers handling digital technology assets
• Experience with ServiceNow platform

This is a sensitive role dealing with commercial risks and significant costs. The organization must have a high level of confidence in the integrity and track record of the individual appointed to this role.

The following certifications are considered desirable, but not mandatory:

• ITIL v3 Foundation certification
• Certified IT Asset Manager
• COBIT 5 Foundation

• An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field
• Tertiary qualifications in financial accounting, project management or data analysis, or a legal or paralegal qualification that includes contract, copyright or intellectual property law are preferred

• Drive the goals by understanding the requirements and preparing a robust test strategy
• Analyze and understand existing automation framework and automate manual test cases
• Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
• Analyze the business requirements and craft detailed level of test scenarios/cases/plan
• Carry out functional and regression testing
• Be responsible to handle multiple projects at the same time
• Complete STLC process with deliverable on time within excellent quality
• Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
• Good Experience in testing API and service side components
• BFSI Domain experience is MUST
• Highlight/Escalate the risk and issues in a timely manner In this role you will:
• Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
• Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
• Work in an Agile environment with distributed teams
• Maintain QA artifacts (such as documentation, etc.) and report QA metrics
• Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
• Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
• Be responsible for all QA resources
• Must remain up-to-date with relevant information and security practices within the industry and security training annually.

Skills:

• we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
• Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
• Expertise in version control tools like GIT.
• Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
• Expertise in web services technologies such as Restful with microservices architecture
• Good knowledge of SQL Database n
• Excellent communication, documentation, and organizational skills.
• Experience in a complex, large volume operation
• Excellent written and verbal communication skills
• Plan the timelines of delivery details of the Group/ Division project activities

REVOS is a smart micro-mobility platform that works with enterprises across the automotive shared mobility value chain to enable and accelerate their smart vehicle journeys. Founded in 2017, it aims to empower all 2 and 3 wheeler vehicles through AI-integrated IoT solutions that will make them smart, safe, connected. We are backed by investors like USV and Prime Venture.

 Duties and Responsibilities :

• Automating various tasks in cloud operations, deployment, monitoring, and performance optimization for big data stack.
• Build, release, and configuration management of production systems.
• System troubleshooting and problem-solving across platform and application domains.
• Suggesting architecture improvements, recommending process improvements.
• Evaluate new technology options and vendor products.
• Function well in a fast-paced, rapidly-changing environment
• Communicate effectively with people at all levels of the organization

Qualifications and Required Skills:

• Overall 3+ years of experience in various software engineering roles.
• 3+ years of experience in building applications and tools in any tech stack, preferably deployed on cloud
• Recent 3 years’ experience must be on Serverless/cloud-native development in AWS (preferred)/Azure
• Expertise in any of the programming languages – (NodeJS or Python preferable)
• Must have hands-on experience in using AWS/Azure - SDK/APIs.
• Must have experience in deploying, releasing, and managing production systems
• MCA or a degree in engineering in Computer Science, IT, or Electronics stream