Data Analyst

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Looking for a passionate developer and team player who wants to learn, contribute and bring

fun & energy to the team. We are a friendly startup where we provide opportunities to explore

and learn a lot of things(new technology/tools etc.,) in building quality products using

best-in-class technology.

Responsibilities

● Design and develop new features using Full-stack development

(Java/Spring/React/Angular/Mysql) for a cloud(AWS/others) and mobile product

application in SOA/microservices architecture.

● Design awesome features and continuously improve them by exploring alternatives /

technologies to make design improvements.

● Performance testing with Gatling (Scala).

● Work with CI/CD pipeline and tools (Docker, Ansible) to improve build and

deployment process.

● Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience

Good coding/problem solving skills and interest in learning new things will be the key.

Time /Training will be provided to learn new technologies/tools.

● 4 or more years of professional experience in building web/mobile applications using

Java or similar technologies (C#, Ruby, Python, Elixir, NodeJS).

● Experience in Spring Framework or similar frameworks.

● Experience in any DB (SQL/noSQL)

● Any experience in front-end development using React/Vue/Angular/similar

frameworks.

● Any experience with Java/similar testing frameworks (JUnit/Mocks etc).

WE ARE HIRING FOR SENIOR AR CALLER

Min. 1 year to 5 years of experience

Required skills:

Expertise in physician Billing

Strong in Denial Management

Good communication

Notice Period: Immediate joiners or candidates with a maximum 7 day notice period are highly preferred

Shift: Night shift & Day Shift

Location: Bangalore

 Digital Marketing Internship

• Must have good insight into tools like Google Analytics, SEO tools, social media management platforms, and more.
• Design posters and creatives for Instagram, websites, and other platforms
• Assist in creating and executing digital marketing campaigns
• Enthusiasm for digital marketing and a willingness to learn.
• Strong written and verbal communication skills.
• Basic understanding of social media platforms and trends.
• Familiarity with tools like Canva, Google Docs, or any analytics tool.
• Work on content creation, SEO, and social media strategies
• Knowledge of social media trends and strategies
• Self-motivated, creative, and eager to learn

Mode - Remote

Location: HSR Layout, Bangalore

About Contlo:

Contlo is an AI native marketing platform that enables modern fast-growing businesses to leverage their brand's own generative AI Model to run & optimize end-to-end marketing. Help them drive customer retention via personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across customer touchpoints.

Contlo is the global leader in AGI(Artificial general intelligence) tech by operating at both application layer and also in the AI infra layer(SuperAGI). We have leading ai researchers and engineers working to build new foundational model & other autonomous agentic capabilities

Immediate / Early Joining Required

Position Overview:

As a Market Research Specialist, you will play a key role in supporting our market research efforts by gathering, analyzing, and interpreting data to provide actionable insights for decision-making. You will collaborate closely with cross-functional teams to conduct comprehensive research on industry trends, competitor strategies, and market opportunities.

Responsibilities:

• Conduct thorough market research using various tools and methodologies, including online databases.
• Gather and analyze data to identify key market trends, customer preferences, and competitive landscapes.
• Utilize statistical analysis software and data visualization tools to interpret data and present findings in a clear and actionable format.
• Collaborate with internal teams to define research objectives, develop research methodologies, and execute research projects.
• Assist in the preparation of reports, presentations, and other materials to communicate research findings to stakeholders.
• Stay informed about industry developments, emerging technologies, and best practices in market research to continuously improve research processes and methodologies.
• Support sales and business development teams with market intelligence, competitive analysis, and lead generation activities.
• Maintain accurate and organized records of research findings, data sources, and methodologies used.

Qualifications:

• Bachelor's degree in Business, Marketing, Economics, Statistics, or a related field.
• 2+ year of experience in market research, business analysis, or a related field.
• Proficiency in using market research tools and databases.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Excellent written and verbal communication skills, with the ability to present findings to diverse audiences.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.

We are looking for someone who wants to assume team and project handling responsibilities; someone who is seeking better stability and work-life balance without compromising on growth.

- Minimum 2+ years of hands-on experience in Android & Flutter development.

- Strong in Java Programming and OOPS Concepts.

- Knowledge of problem-solving, multi-threading and complexity analysis.

- Experience with design patterns like MVVM, Provider etc.

- Experience in Android application development experience using Java, Kotlin & Flutter.

- Design and develop Mobile applications using Flutter.

- Must be able to deploy app in Play store & App store.

- Expert in Android User Interface Development and Understanding of best practices for the same.

- Independently drive the development of Android-based applications.

- Ability to work with web services on the Android platform (consuming REST/SOAP APIs) and related underlying technologies (JSON, XML).

- Self-driven and able to work with minimal direction.

- Problem-solving expertise in critical steps.

- Hands-on experience with Android studio & Gradle build system.

- Knowledge of Linux, Git, Relational Databases, XML and JSON is a must.

- Hands-on practice with CI/CD tools

- Memory optimization and Debugging skills.